Hotel - Sofitel Phnom Penh Phokeethra
Sofitel Hotel Sofitel Hotel

Sofitel Phnom Penh Phokeethra Hotel

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4.5/5 1,502 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Boat excursions  (Nearby)
  • Squash court

Catering

  • Breakfast
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Sofitel Phnom Penh boasts stunning colonial style rooms with a modern Khmer touch and polished hardwood floors-heavenly Sofitel Mybed bedding, high tech plug & play electronic facilities, TV & sound equipment make for a delightfully comfortable stay.

  • 201 rooms
  • 129 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • TV with VCR
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.6/5 AccorHotels Rating Based on 2,151 reviews

Our guest reviews for Sofitel Phnom Penh Phokeethra

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,502 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 13/02/2018

perfect stay

AccorHotels certified review
Shellie Business - 12/02/2018
« Respite from the noise »

One is cosseted at the Sofitel from the chaos that is Phnom Penh. The staff is kind and willing if less than 100% efficient. For example, I was directed to the wrong room initially and the intro who checked me in and escorted me to the (wrong) room told me nothing about the hotel's operations or facilities. Neverthless, the actual staff are well-trained in the Sofitel mode. The glass bathrooms are difficult to negotiate - and a bit odd as the toilet is see-through. If you're not careful three's good chance of smashing into a glass door, specially during the night. The food is absolutely fantastic! A wide diversity of astern and Western, all of it the best quality - even the bar food. Truly impressive! The spa is under-used (perhaps a bit expensive compared to what's available elsewhere?) and the attendants are attentive but impersonal. Sauna and steam room are not always turned on, and the hours are only 10am-10pm - earlier in the morning - at last for steam & sauna - could be useful. The fitness center had everything necessary for a workout. Overall, a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shellie, Greetings from Sofitel Phnom Penh Phokeethra! We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback and I couldn’t agree with you more for your nice sum up about our property. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Please allow me to express my apologies for the inconvenience caused you encountered during the escorting, I have it relayed to our team for retraining our ambassadors to prevent recurrence. As you mentioned, our Steam and Sauna room in opening every day from 10am to 10pm, please do not hesitate to contact our ambassadors in prior to have it heated-up on your next stay with us. I have also duly noted your comment in regards to the service extended by our So Spa team, please rest assured this will be addressed accordingly to our concerned department for their further action. Once again, I’m glad that we exceeded your expectations in different aspects and very much looking forward to your next stay with us. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Chris B. Friends - 11/02/2018

Without a doubt my favourite hotel in Phnom Penh. A couple of suggestions to make it even better: - a Nespresso coffee machine is a very standard amenity everywhere for luxury hotels... Why do you still only offer instant coffee in the rooms? - garden/ jogging track : there is a huge amount of land between the hotel and the road that is not used... How about turning it into a health trail or a tropical garden where guests could come for a walk in the morning or evening ? Add a jogging track and it would complement nicely the facilities of the (excellent!) Sports club?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris B, Greetings from Sofitel Phnom Penh Phokeethra! Thank you very much for your continuous support and leaving us your kind comment here! I’m glad to hear that your stays with us have always been a pleasant one. Our Suite rooms equipped with Illy coffee machines (Nespresso is not currently available in Cambodia) but not for the other room types at the moment. We do have a jogging trail with a map that is setup from 6AM up to 10AM daily outside the lobby. We very much appreciate the suggestions you have given and please rest assured we are looking into area for further improvement. Thank you again for sharing your experience with us and we are looking forward to hosting you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
H. C. C. Business - 11/02/2018
« Great stay. Crew was fantastic but room deco feels old »

Great stay. Crew was fantastic but room deco feels old. Weird issue is room service crew will come in the room a number of times a day when I am not in to tidy the room. I believe once is enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. C. Chin, Bonjour from Sofitel Phnom Penh Phokeethra! It is an absolute delight to hear that your stay with us was enjoyable, thank you so much for sharing your experience with us here! Our property was specially designed less than seven years ago to channel French colonial influence paired with a dash of local culture; our Ambassadors work hard to keep it well-maintained – To evoke the timeless refinement throughout the entire place. Hence it is with regret to learn that the design has given you an outdated feeling. As you mentioned, our room service team would get in to the room few times a day as per hotel standards, whereas to check and refill the mini bar, turn down service as well as to tidy up the room, to ensure our guests are well accommodated. On your next stay with us, please do not hesitate to make use on our door hanger to deliver the message to our service team, should you prefer not to be disturbed while you’re relaxing in the room. At Sofitel, we do provide the pillow menu which offers a variety of different for our guests to choose from. On your next stay with us, kindly let us know how we may better adjust your pillows to suit your preferences for your maximum comfort. Again, thank you very much for sharing your comments with us here. We look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
H M. Couples - 11/02/2018
« Very enjoyable. »

Staff were really friendly and helpful. This made the stay special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H M., Greetings from the Kingdom of Cambodia! Thank you very much for your kind review. I definitely agree with you, that it is our Hotel Ambassadors professionalism and their outstanding abilities which makes staying at Sofitel Phnom Penh Phokeethra such a unique and Magnifique experience. They never shy away from going the extra mile in order to surprise and delight our guests, and it is rewarding to hear that their efforts of attention to detail are recognised. Thank you again for your comment and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Jefrey Business - 11/02/2018
« Pleasant »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jefrey, Greetings from Sofitel Phnom Penh Phokeethra! We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Anonymous Business - 10/02/2018
« Excellent »

Check in is too slow, and the billing take too long and I only receive the charge on my credit card a week later. The Executive lounge take too long to prepare the food and these any much or any choice for breakfast. Also the drinks closed at 8pm which is way too early. Overall the room and service staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Greetings from Sofitel Phnom Penh Phokeethra! We very much appreciate your evaluation and leaving us a comment regarding your stay with us. It is always a pleasure to receive a constructive feedback. I’m glad to read that our room functionalities and services extended by our ambassadors exceeded your expectations. However it is also with regrets to learn the incidents you encountered, please accept my apologies for the inconvenience caused. Kindly rest assured that your comments are well noted and have been relayed with our concern departments to prevent future recurrence. Though the overseas transaction on the credit card is mainly depends on the bank, we will have this raised up to the bank we are working with to look for avenues for improvement in this case. Once again, I would like to thank you for sharing your concerns with us and we wish to have the opportunity to serve you better in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Leann O. Business - 09/02/2018
« Pretty good but could be better »

Kept running out of shampoo and soap. At some point I also encountered Japanese businessmen with prostitutes in the lift which made me VERY uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leann O., Greetings from Sofitel Phnom Penh Phokeethra! Thank you for sharing your staying experience with us here and we appreciate with the constructive feedback being given. I have duly noted your comment in reference to the toiletries, on your next stay with us, please do not hesitate to contact our ambassadors for refilling the amenities for you. I would like to extend my sincerest apologies in reference to the incident you encountered. Our property is always well-guarded with our security team on patrol at all times, and we take great measures to keep our compound safe. Please rest assured we are taking your comment very seriously and conducting further investigation with our team at the moment to prevent recurrence. Thank you for bringing this comment to my attention and we appreciate you giving us the opportunity to serve you better in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Steven L. Business - 08/02/2018
« Short experience »

Hotel staff and restaurant were great. Disappointed with in room toiletries, no shaving kit and no kettle to make coffee or tea. The sauna and steam room was not turned on, limited toiletries here also!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Greetings from Sofitel Phnom Penh Phokeethra! We very much appreciate your evaluation regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback and I’m glad that the service extended by our ambassadors and culinary offers exceeded your expectation. To allow our guests be able steaming a cup of hot tea or coffee in the comforts of their room in the morning, we do have a kettle set up in all our guest rooms which placed inside the drawer. On your next stay with us, please do not hesitate to contact our ambassadors to assist you on showing you the place where we keep the kettle in the room, and to make a reservation in prior on the Steam & Sauna to ensure it is well prepared for you to enjoy. I have duly noted your preference on having a shaving kit prepared in the room and please rest assured we would organize this accordingly for you in your future stay with us. Thank you for making us your accommodation of choice and we look forward to your next stay with us. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
B. D. M. Business - 08/02/2018
« Unfortunately too short (one night in a business travel)... »

Particularly helpful and polite staff + beautiful premises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. de M., Greetings from the Kingdom of Cambodia! Thank you very much for taking time to share your experience with us, it is wonderful to hear you enjoyed your time with us. I could not agree with you more – At Sofitel Phnom Penh Phokeethra, we pride ourselves on service excellence, and our Hotel Ambassadors strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. I am glad to see their efforts to uphold our high quality standards are recognised. Thank you again for your great feedback, and we hope to see you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Guest F. U. Business - 08/02/2018

It was a most pleasant and enjoyable stay. All employees were extremely respectful and helpful. One of the best hotels I have stayed in!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest from U., Bonjour from Sofitel Phnom Penh Phokeethra! We are delighted to hear you had a wonderful staying experience with us. I could not agree more with you – Our Hotel Ambassadors never shy away from going the extra mile in providing service for our guests, and I’m glad that they made a difference in your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Kyle C. Business - 07/02/2018
« Very accomodating staff and comfortable room. »

The room was very nice and the staff extremely helpful. The atmosphere was relaxing and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyle C., Greetings from the Kingdom of Wonder! What a great review, thank you very much for your full-score review! I am delighted to hear that you thoroughly enjoyed your stay with us. I could not agree more with you – It is our Hotel Ambassadors professionalism and their outstanding abilities which makes staying at Sofitel Phnom Penh Phokeethra such a unique and Magnifique experience. Thank you again for your kind comments, we hope to welcome you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Ju… Business - 06/02/2018
« Very comfortable hotel with nice staff »

Happy to stay in the hotel where location is great, attach to a mall nearby, great and helpful staff and nice food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Julian, Bonjour from bustling Phnom Penh! Thank you for your positive review and we are pleased to read that you were satisfied with your overall stay and the convenience location we are at. It is nice to read that our prime location, service extended by our ambassadors as well as the culinary offerings exceeded your expectation. We look forward for your next stay with us! Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
David M. Business - 05/02/2018
« They bring the 'Aaahhhh" factor »

I travel the world over, hundreds of cities in dozens of countries and this is my favorite hotel. Not only are the facilities top notch but service takes on a whole new meaning at the Sofitel in Phnom Penh. From the moment I walked in the door I felt relaxed and welcome. The beautifully appointed lobby leads to an immacualte and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David M., Greetings from the Kingdom of Wonder. I could not thank you enough for a full-score review, it is with pleasure to hear that you thoroughly enjoyed your stay with us! Indeed, we at Sofitel often pride ourselves on excellent service as a luxury hotel. I am glad to hear that you felt the warmth of our service extended by our Ambassadors and I will be certain to share your kind comments with them. Thanks again for your lovely review, and we look forward to welcoming you back to Sofitel Phnom Penh Phokeethra! Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Alice C. Business - 05/02/2018
« Friendly welcome and greetings at Hotel lobby upon arrival / return from work makes business travellers feel me feel good. »

I enjoy the warm welcome and hositality from the hotel staff upon arrival and every evening when I return from work. The warm feeling is important for business travellers when we always have to travel alone. On the check out date, I finally have a chance of a leisure breakfast as I am leaving Phnom Penh at evening flight. Ms Samol AUM makes me feel very good that morning when she comes to talk to me about her work, ask about my work etc. She is optimistic about her future at the hotel work as she decides to study hard and work hard, and looking for the opportunity to become a career woman like the biz travellers she has met. I had seen her a few times in my prior travels but no chance to stay longer at breakfast time. This time when we have a chance to talk, I feel Ms AUM is nice and friendly, and has strong passion on her work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice C., Bonjour form the Kingdom of Wonder. What a lovely read, thank you very much for taking time to share your experience with us! I am delighted to hear you thoroughly enjoyed your stay with us. Indeed, our Hotel Ambassadors embody our spirit of service from the heart, and strive to make you feel welcome. Therefore, I’m glad that you felt the warmth of our service through our Ambassadors. I will be sure to share your positive comments with our team especially Ms. Aum, who will be delighted to know she made a difference in your dining experience. We look forward to welcome you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Michelle Couples - 03/02/2018
« Comfortable but breakfast is not so good »

Breakfast is not so good compare with Vietnam. Room is good and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Greetings from Sofitel Phnom Penh Phokeethra. Thank you for your kind review, we are happy to receive it. We are glad to know that our room functionalities exceeded your expectations. However, it is with regret that our breakfast spread – which is very much appreciated for its diversity and the quality of the products offered, didn’t meet up to your expectation. We have duly noted your comment and have it shared with our concern department to look for further improvement. We look forward to your next stay with us. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Jwranieri Business - 30/01/2018
« Very satisfied with all aspects of our stay. »

The Sofitel Phnom Penh is simply one of the finest hotels in the world. From first class accommodations (room, F&B and public areas) to the top notch staff ---they understand the hospitality business. I'd recommend this hotel without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JWRanieri, Greetings from Sofitel Phnom Penh Phokeethra. Yet another wonderful review to receive, I’m pleased to hear that your stay with us exceeded expectations. Indeed, at Sofitel Phnom Penh Phokeethra, we pride ourselves on being a 5-star luxury brand, and strive to be outstanding on all aspects. This goes for not only our full service facilities, but our culinary offerings and of course the service delivered by our Ambassadors. Thank you once again for your great feedback and we look forward to welcome you back with your family in the near future! Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Carolina Families - 29/01/2018
« Amazing Hotel »

Everything was great, from the very attentive staff to the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina, Greetings from Sofitel Phnom Penh Phokeethra! Yet another great review, thank you so much! I am glad to hear that you enjoyed your stay with us and satisfied with our hotel facilities. Indeed, our Hotel Ambassadors embody our spirit of service from the heart, and strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. Therefore, I’m delighted to read that you felt the warmth of our service. Thank you once again for leaving your great feedback, and we hope to see you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Leda U. Business - 29/01/2018

It was good experience from checking in until checkout. However, I was not able to sleep well because the duvert/blanket was very warm but cold when you're not under the blanket. Breakfast was also good and the welcome fruit basket very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leda U., Greetings from Sofitel Phnom Penh Phokeethra. Thank you very much for sharing your experience with us and I’m glad to hear that you were satisfied with the service delivered by our ambassadors as well as the breakfast and welcome fruit basket. However, it is with regret to learn that the room temperature had caused you difficulty to sleep during nighttime. Upon your request, we are pleased to provide you a thinner blanket on your next stay, which I believe with our in room self-controllable air conditioning, would help to give you the best possible comfortable sleep. Thank you for making us your accommodation of choice and we look forward to your next stay with us. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

AccorHotels certified review
Steve Friends - 28/01/2018
« All the things are well arranged »

A very rememerable stay at Sofitel Hotel . The receptionists are very helpful and delicate to us . A little bit regret is that my A Plus could not be used at the restaurant due to unlisted ones .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Greetings from the Kingdom of Wonder! Thank you for your kind review, we are happy to receive it. We are also glad to know that the service delivered by our Ambassadors exceeded your expectations. Indeed, Sofitel Phnom Penh Phokeethra’s Food and Beverage outlets do not participate in the AccorPlus programme for dining discounts. The directory is accessible online via the website https://www.accorplus.com/en/other, where one can select according to country and click on the ‘Taste’ option to view the outlets that are participating and non –participating. However, we do participate and recognize on various room promotions available on our Accor website. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

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