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Novotel RJ Santos Dumont Hotel 4 stars

TripAdvisor rating 4.0/5 1,476 reviews
Novotel RJ Santos Dumont
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Room 1

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Hotel extras

  • Modern facilities with access for guests with reduced mobility

  • Well-trained team and excellent service

  • Just a ten-minute walk from Santos Dumont Airport

  • Close to museums, theaters, historic building sand, the metro

  • Comfort and design, in addition to meeting rooms for business events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300
Centro
20020 080
rio de janeiro
brazil

Tel: +552135068500

Fax: (+55)21/35068502

Contact email

Check-in from 12h00

Check out up to 12h00

  • COSME VELHO :   121 Av Franklin R

  • Metro Novo Rio :   1 e 2 Cinelandia

  • By plane

    SANTOS DUMONT At 0.5km / 0.31 miles

  • By plane

    TOM JOBIM At 20km / 12.43 miles

  • By train

    CINELANDIA At 0.9km / 0.56 miles

GPS :-22.908075, -43.169857

Our accommodations

Superior room with 1 Double bed and sofa

  • Max. number of persons: 4
  • Area: A partir de 25m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room with 1 double bed. Adapted to guests with reduced mobility

  • Max. number of persons: 2
  • Area: A partir de 25m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

365

Type of cuisine: Regional

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Photo non contractuelle / Strictly non binding

You can enjoy your time in our lobby bar with the best in Brazilian food and varied drinks list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 200 m²

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,361 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,476 reviews

Hotel Old

TripAdvisor rating 4.0/5

CEFM1974 Business - 07/09/2019 TripAdvisor review

Very expensive for the quality that a received. Bad Smell, old furniture, air conditioning noisy, and dirty sheets. I will never return in this hotel. Thats sad a Brand like Accor offers in a big city a poor quality hotel !

At Rio de Janeiro

Customer review rating 4.3/5

Tom E. Business - 04/09/2019 AccorHotels review

Very good, fine position between Copacabana and Centro, not too far from the Metro and Tram Lines

Dear Tom, Thank you for the great review of our hotel. We are glad you enjoyed your stay, so I remember how grateful our staff are! We look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Nice hotel, terrible wifi for work.

Customer review rating 4.3/5

Cesar Business - 03/09/2019 AccorHotels review

The hotel is great, nice restaurant, room is very good, but, we didn't have wifi on either first floor, where I stayed, or even in the reception.

Dear Cesar, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the maintenance team. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont
Customer review rating 4.3/5

Anonymous Business - 31/08/2019 AccorHotels review

Internet and air conditioner not working. I wouldn’t like to stay there again

Dear Thomaz, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Supervisora de Qualidade & Guest Relations

AC not working, bad TV signal and worst breakfast

Customer review rating 4.3/5

Felipe A. Business - 26/08/2019 AccorHotels review

I've checked in a room where air conditioner was not working. When I asked to fix the issue, maintenance people said me that they were aware of the issue since the morning of that day, but nothing was done, so they moved to another room that without new keys. I called front desk but they were busy and was not possible to send someone with new keys - I had to go to front desk to get new keys at 11pm. Also, on both rooms, the signal of TV channels were terrible. Next day, I went to breakfast and had my worst experience ever - food was old, cold and when I asked for "crepioca", it took 30 minutes to be served - but they changed order with another guest and didn't serve my original order.

Dear Felipe, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Very good

Customer review rating 4.3/5

Peter C. Business - 26/08/2019 AccorHotels review

Very good

Dear Peter, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the teams involved. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

neighbour guest smoking inside his room

Customer review rating 4.3/5

Igor Business - 26/08/2019 AccorHotels review

at my first morning I woke up with a bad smell of cigar in my room. i realized the smoke came from inside the room next to mine. I then contacted the reception desk and they quickly moved me to another room where I had no further issue. my second night was perfect. by the other hand I am still worried that someone is smoking inside a room even though it's strictly forbidden. I'd like to know if any action was taken against the offender and what measures are been taken to prevent this from happening again.

Convenience

Customer review rating 4.3/5

Eb… Business - 23/08/2019 AccorHotels review

Great location in Downton Rio de Janeiro and really close at airport.

Dear Edson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations
Customer review rating 4.3/5

Lili Business - 21/08/2019 AccorHotels review

The hotel was very nice, very good breakfast and very good location Staff also very helpfull

Dear Lili, Thank you for taking the time to evaluate us. We are glad you enjoyed your stay so I remember how grateful our staff are! We look forward to seeing you again at a future opportunity. Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

gym needs maintenance

Customer review rating 4.3/5

Antonio D. Business - 12/08/2019 AccorHotels review

I stay in Novotel Santos Dumont at least 20 days per year. I usually enjoy staying in this hotel, however I noticed that gym treadmills need maintenance. Two weeks ago, the center treadmill was not working, only two were working. This causes a queue during rush hours. Now, there were only one treadmill working (the right one). I am very worried because there are basically three main drivers for me in a hotel for business trips: bed comfort, quality of internet and quality of gym. If your gym is not being maintained properly, it will make me look for other options, something I didn´t wanted to do. Other comment: As a gold member, only once this year I got a welcome treat at my room (some candies and a letter with my name). But it never happened again. I understand that, since I am booking through my company´s travel agency, sometimes you do not have my membership status. But I would like to continue receiving those treats once I arrive and identify myself.

Food was terrible and toilet seat was super dirty

Customer review rating 4.3/5

Indra T. D. S. Couples - 10/08/2019 AccorHotels review

Hi there! My husband and I stayed one night and the Novotel in Rio de Janeiro, Centro (next to the US Embassy). We ordered 2 plates of grilled chicken with rice, beans and salad. 5 minutes later, we received a call saying the beans soured, so I asked them to replace one plate with vegetable and the other one with fries. I’m conclusion, the food came wrong and it was terrible. The chicken was dried (seemed to be fried earlier and they just warmed it up. It was cold inside) since we were starving we ended up sharing one plate and returning the other one. After eating part of the food I went to use the bathroom, once I lifted the toilet seat, it was all dirty. Disgusting! We would never go back. (I have pics in case needed). Thank you!

Dear Indra, Thank you for taking the time to share your feedback. Although we would like your experience had been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but of course we were unsuccessful in this case. We are very concerned about the quality of our services, especially cleaning and food. Therefore, we regret the event and apologize for. If you give us a chance to regain your confidence, I can assure you that we will do our best to make your stay as good as many guests who appreciate our hotel. Regards, Jordana Bastos Guest Relations

Good

Customer review rating 4.3/5

Juliana Business - 19/07/2019 AccorHotels review

The only bad thing is that I stayed for 3 days and did not have housekeeping.

excelent stay !!!

Customer review rating 4.3/5

Renzo R. Families - 15/07/2019 AccorHotels review

this time was for leisure porpose with family (usually business). kindness attention for all service Dpts: front office, housekeeping and Bar of course ! many thanks to everybody

Dear Renzo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

OK

Customer review rating 4.3/5

Peter C. Business - 14/07/2019 AccorHotels review

Very good except: 1) The airconditioner is way too noisy. 2) No English language channels at all programmed into the TV. Had to get someone to give me just one channel. All staff service very good.

normal

Customer review rating 4.3/5

Anonymous Families - 11/07/2019 AccorHotels review

cama pessima

Kind people but restroom not so clean with hair on the sink

Customer review rating 4.3/5

Andre S. Q. Solo - 11/07/2019 AccorHotels review

Everybody was nice, key didn’t work in the wrong so I had to go down twice. Bedroom was mostly clean but the bathroom was not. Hairs on the sink.

Dear Andre, Thank you for taking the time to share your review. For sure, feedbacks like this help us understand which service needs to be improved. We work hard to provide an exceptional experience for our guests, and I apologize for the shortcomings that occurred during your stay with us. I will certainly go over your notes with the teams involved. Once again, we appreciate your comments and hope to regain your confidence in another opportunity! Sincerely, Jordana Bastos Guest Relations

Confortable, easy access. Just need better food services.

Customer review rating 4.3/5

Hélder S. Friends - 18/06/2019 AccorHotels review

Confortable place, easy to access by car but room food service needs improvements.

OLD HOTEL - STAFF ARROGANT

Customer review rating 4.3/5

Anthony V. Business - 06/06/2019 AccorHotels review

I used to dstay so many times at your place - this time will be the last one - arrogant staff at the check-in - room dirty - one day I had to ask to clean the room at 7pm as they forgot to clean it - very old room - air condition very bad, noisy - staff arrogant which is so bad with repeaters - worst hotel in Rio - need renovations - dirty corridors

Dear Anthony V., Thank you for taking the time to share your feedback with us. We regret that the service provided did not live up to your expectations. We always want to provide the best quality of service during your stay and therefore your opinion is fundamental to us! Without doubt, I will review your notes with the teams involved. Once again, we appreciate your comments and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our compliments, Jordana Bastos Guest Relations

great location

Customer review rating 4.3/5

Peter Couples - 04/06/2019 AccorHotels review

very good location near domestic airport and city centre

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

good

Customer review rating 4.3/5

Flávio Business - 28/05/2019 AccorHotels review

it was good but i still need my recipe

Dear Flavio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Just to make sure, the recipe you mantion would be the invoice? I'll ask the reception team to send it for you. Kind Regards, Jordana Bastos Guest Relations
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