Hotel - Novotel RJ Santos Dumont
Novotel Hotel Novotel Hotel

Novotel RJ Santos Dumont Hotel

4.0/5 1,431 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 259.00 BRL Non member rate
From 233.10 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundromat
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
See all services

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,096 reviews

Our guest reviews for Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,431 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Luciano L. Business - 20/08/2018 AccorHotels certified review
« good »

It attended my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciano, Thank you for taking time out of your day to evaluate us. We look forward to welcoming you again very soon in our hotel! Regards, Ana Carolina Thomazini Sub manager

C. Business - 16/08/2018 AccorHotels certified review
« As expected, thanks! »

Nice hotel, located at walking distance from Santos Dumont airport. Good for pure business oriented stay in Rio.

Tiago Business - 14/08/2018 AccorHotels certified review
« Good hotel »

Internet speed was very slow. Breakfast was good and with a lot of variety, but there were sometimes when it would not have any plates or cups. Overall great experience.

Iain Business - 14/08/2018 AccorHotels certified review
« Requires recycling facilities »

Cleanliness was good. Window to my room did not fit or close properly and I had continuous noise from the airport during the night. There NEEDS to be recycling facilities in each room for recycling plastic, paper glass etc. a modern company like Novotel should already have it! It is POOR that you do not.

Laura Business - 13/08/2018 AccorHotels certified review
« it was good »

I spent there only a few hours, but overall it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Deputy Manager

Anonymous Business - 10/08/2018 AccorHotels certified review
« Great »

Everything great and organized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Deputy Manager

Jose R. Business - 01/08/2018 AccorHotels certified review
« Business trip »

I just stayed one night, so no big problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear José R. R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcio Ramalho General Manager

George Business - 30/07/2018 AccorHotels certified review
« Great small hotel »

This is a small hotel with all the amenities. It's located close to Santos Dumont Airport in a quiet neighborhood, that is easy walking distance to key downtown locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Sergio Couples - 18/06/2018 AccorHotels certified review
« Line for Check in, bad restaurant experience, Restaurant voucher total let down »

Despite the fact I am still a A club Silver (last year I was gold) during the check in process there was a big single line being directed at the dedicated counter, so it was not possible to use the express check in. Another point was my experience for dinner at the restaurant, we had the prepaid voucher and it was bad, but also the service was bad, (our orders came wrong) and lack of options were a let down.

Anonymous Business - 01/06/2018 AccorHotels certified review
« Rooms and bed were very comfortable. »

Rooms and bed were very comfortable. Food was good. I would prefer a few complimentary bottles of water for the room, instead of having to buy them out of the minibar to brush my teeth.

Rafael F. Business - 25/05/2018 AccorHotels certified review
« I'm always welcome in Novotel Santos Dummont »

I feel in home! The whole team is amazing! Special thanks to Raphael and Mariana who always treat me like family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafel F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Franco A. Couples - 15/05/2018 AccorHotels certified review
« good location, room was nice and clean »

the hotel location is exceptional, very near the airport so that is a plus. the room was solid with good installations. everything was clean. my only concern was seeing food outside the rooms, at the carpet floor. we saw one outside near our room for almost a day. that was strange and I'm glad it did not attract any insects or worse. a good thing could be to add USB chargers on the room because the different power sockets used in many countries that come.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franco A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General manager

Eduardo Business - 12/05/2018 AccorHotels certified review
« Very good service »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Business - 11/05/2018 TripAdvisor review
« Don t recommend »

Expensive , nothing included, had problems with the AC as soon as I arrived to my room from a long day s work and had to be moved to another room after two employees came to try to fix the AC. Fairly dissapointed to say the least

Our hotel has responded to the review
Our hotel has responded to the review

Dear TFontes2018 we would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced at your stay. I will address your concerns with the responsible manager and staff to ensure these situations are avoided in the future. Your satisfaction and well-being are of most importance to us. Best Regards, Marcio Ramalho General Manager

Anonymous Business - 10/05/2018 AccorHotels certified review
« Normal »

Normal en general. La conexion a internet funcionaba muy mal

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Daniele, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerla de vuelta en nuestro hotel. Atentamente, Ana Carolina Thomazini Subgerente

Anonymous Business - 29/04/2018 AccorHotels certified review
« Customer Service »

Not as good as other Accor Hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel and for this, we would like to understand what, in your opinion, we can improve to your experience in our hotel be even better! Best regards, Ana Carolina Thomazini Sub Manager

Murilo Business - 23/04/2018 AccorHotels certified review
« Good hotel near the airport, good for business trips in Rio »

All good. No problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murilo, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Sub Manager

Sandro Business - 19/04/2018 AccorHotels certified review

Show !

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sandro, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estadia e por isso venho lembrar o quão grata nossa equipe está. Esperamos poder recebê-lo novamente em breve. Atenciosamente, Ana Carolina Thomazini Subgerente

Francisco P. Families - 17/04/2018 AccorHotels certified review

Placentera

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Francisco, Gracias por tomarse el tiempo en compartir su evaluacion con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Ana Carolina Thomazini Subgerente

Fernando F. Business - 14/04/2018 AccorHotels certified review
« disappointing »

This was a business trip and I had stayed at Novotels many times before. this time I was given a room ( #851) designed for disabled persons. While the staff friendlyness, breakfast, cleanliness and others such as comfort of the room were acceptable ( 3star level, rather than the 4stars it pretends to be...) , the bathroom was awful: very dark, small sink, inadequate vanity, water spilled all over the floor when showering, shower mixer broken, water extremely hot or cold. It was late and I was so tired, could not bother to ask for changing the room. I left a message at the checkout desk next morning about the broken shower, for repairs and will probably recommend our company not to book me at this hotel ever again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, Thank you for taking some time to share your review. For sure, feedbacks like yours help us understand what service needs to be improved. We are working hard to provide an exceptional experience for our guests, and I must apologize for failures that occurred during your stay with us. Certainly I will go over your feedback with the teams involved. Once again, we appreciate your comments and hope to regain your confidence during an upcoming visit. Expecting to welcome you back soon, please accept our best wishes Ana Carolina Thomazini Sub Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 259.00 BRL Non member rate
From 233.10 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates