Novotel RJ Santos Dumont Hotel

One of the worst experience I had in a check-in process. I arrived at hotel near 9 AM (and I knew that the check-in opens at 12... I just would want to leave my luggages), I walk toward the woman at the reception desk and she just asked me if I was going to do a ckeck out. When I answer NOT, she passed in front all the customers in the line behind me without any justification, even whithout knowing what I would want to do. I was going out to another hotel when a kind of "trainee" employee asked me if I he might help me. I just told him I want to leave my luggages, because I had to go to a customer. He has helped me to have a less worst experience, but definitely I will never back to this hotel again.

Calma e tranquila

The room itself was very comfortable except there was a distinct dampness smell after our showers and when we returned from breakfast (despite the fans being switched on). There was also no WiFi in the room which was bad as we paid for this inclusive in the price. We spoke to reception and they said they would look into it but it was never resolved. The cleaners left our windows open after they had cleaned which left us feeling very unsafe as we were only on the second floor and our room was next to a roof top. Location was good for what we wanted to do however despite our little issues I wasn’t satisfied with the cost of the hotel.

The only problem I see is the noise of the doors when the guests are leaving the rooms. It's not possible to close the doors without making a loud noise. The hotel's work team is excellent! They all were very helpful!

Good experience

Elevator was broken and meals in room service is very limmited.

The WiFi worked a lot better on this trip than when I used to visit 18 months ago.

The attending and the hotel is perfect, but I did an issue when I did a check in and that it was not resolved when I did the check out.

Unfortunately the food offered during my stay was extremely bad. The beverage as hot, the quality of food very poor

Normal.

As this is not first time, I have to confirm that the hotel was as brilliant as usual. The seventh floor room which I had, was quite spectacular, and carried all that was needed to make my stay enjoyable. The breakfast was delightful, and the 24hr room service was made very good sense to most visitors. Another delightful time was had by me, once again.

I stayed with my small children. Everything worked fine. % minutes walking to Santos Dumonto Airport. I would go again.

Bedrooms very cleanning; Reception desk and coffee shop attendents very friendly; The issue is the distance between the restaurants and shop and more options or guidance about transports in the region.

This is a nice hotel based in the more financial / embassy area and it's pretty safe as it's quieter at night. We stayed there for 6 nights to celebrate New Year in Rio. The location is good if you want to visit many of the different sites, it's close to the metro and it doesn't take too long to get to Copacabana etc. The front staff are excellent, extremely friendly and very helpful, kudos to Rafael & Tiago. The breakfast was nice and the omlette chef is great. The room is an ok size and the cleaning staff are thorough. My only comnment would be that our covers and pillows smelled of sweat. We spoke to the front-room and cleaning staff and they responded immediately by changing them; the only thing was that the newer ones also smelled, just less so. Apart from that everything was great, so all in all I'd recommend it.

I am used to the room lay-out as I have stayed several times in this hotel. The whole facility is always clean and organized. The crew is kind and the services, when you ask, are quickly delivered. I missed a few things in this unit. - Better internet connection - the surroundings are very dark and desert at night. - the gym is nice but the treadmills are not working properly (speed meter is completely wrong on two of the treadmills) Other then that, everything was fine.