Novotel RJ Santos Dumont Hotel 4 stars

Very good, fine position between Copacabana and Centro, not too far from the Metro and Tram Lines

The hotel is great, nice restaurant, room is very good, but, we didn't have wifi on either first floor, where I stayed, or even in the reception.

Internet and air conditioner not working. I wouldn’t like to stay there again

I've checked in a room where air conditioner was not working. When I asked to fix the issue, maintenance people said me that they were aware of the issue since the morning of that day, but nothing was done, so they moved to another room that without new keys. I called front desk but they were busy and was not possible to send someone with new keys - I had to go to front desk to get new keys at 11pm. Also, on both rooms, the signal of TV channels were terrible. Next day, I went to breakfast and had my worst experience ever - food was old, cold and when I asked for "crepioca", it took 30 minutes to be served - but they changed order with another guest and didn't serve my original order.

Very good

at my first morning I woke up with a bad smell of cigar in my room. i realized the smoke came from inside the room next to mine. I then contacted the reception desk and they quickly moved me to another room where I had no further issue. my second night was perfect. by the other hand I am still worried that someone is smoking inside a room even though it's strictly forbidden. I'd like to know if any action was taken against the offender and what measures are been taken to prevent this from happening again.

Great location in Downton Rio de Janeiro and really close at airport.

The hotel was very nice, very good breakfast and very good location Staff also very helpfull

I stay in Novotel Santos Dumont at least 20 days per year. I usually enjoy staying in this hotel, however I noticed that gym treadmills need maintenance. Two weeks ago, the center treadmill was not working, only two were working. This causes a queue during rush hours. Now, there were only one treadmill working (the right one). I am very worried because there are basically three main drivers for me in a hotel for business trips: bed comfort, quality of internet and quality of gym. If your gym is not being maintained properly, it will make me look for other options, something I didn´t wanted to do. Other comment: As a gold member, only once this year I got a welcome treat at my room (some candies and a letter with my name). But it never happened again. I understand that, since I am booking through my company´s travel agency, sometimes you do not have my membership status. But I would like to continue receiving those treats once I arrive and identify myself.

Hi there! My husband and I stayed one night and the Novotel in Rio de Janeiro, Centro (next to the US Embassy). We ordered 2 plates of grilled chicken with rice, beans and salad. 5 minutes later, we received a call saying the beans soured, so I asked them to replace one plate with vegetable and the other one with fries. I’m conclusion, the food came wrong and it was terrible. The chicken was dried (seemed to be fried earlier and they just warmed it up. It was cold inside) since we were starving we ended up sharing one plate and returning the other one. After eating part of the food I went to use the bathroom, once I lifted the toilet seat, it was all dirty. Disgusting! We would never go back. (I have pics in case needed). Thank you!

The only bad thing is that I stayed for 3 days and did not have housekeeping.

this time was for leisure porpose with family (usually business). kindness attention for all service Dpts: front office, housekeeping and Bar of course ! many thanks to everybody

Very good except: 1) The airconditioner is way too noisy. 2) No English language channels at all programmed into the TV. Had to get someone to give me just one channel. All staff service very good.

cama pessima

Everybody was nice, key didn’t work in the wrong so I had to go down twice. Bedroom was mostly clean but the bathroom was not. Hairs on the sink.