Hotel - Novotel RJ Santos Dumont
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Novotel RJ Santos Dumont Hotel

4.0/5 1,439 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 260.10 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundromat
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
See all services

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,322 reviews

Our guest reviews for Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,439 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Walter O. Business - 12/11/2018 AccorHotels certified review
« TV and Room Service »

Tv system prented poor quality. Open channel like Record was missing. Only after 2 days channel has returned. But in the last day was missing again. Tv ports like usb, hdmi are not accessible. There are no reasons for that, once a lot of customer uses laptops to work and extend the desktop to the tv. Room services took almos 1h . Thanks Walter O.

Anonymous Business - 08/11/2018 AccorHotels certified review
« HOTEL CUMPLIDOR »

BUEN HOTEL, CUMPLE CON LOS REQUISITOS DE UN BUSINESS CATEGORY

Sandro Business - 04/11/2018 AccorHotels certified review
« Nice place and well located »

Hotel accommodation is fine and Service very efficient

Alexr Friends - 17/10/2018 AccorHotels certified review
« Clean and convenient for a one night stay »

Stayed for one night stopover between flights. Hotel was clean and convenient. WiFi was excellent with room service available 24 hours. Breakfast was exceptionally average with low volume of guests meaning food was out a long time. We were very lucky as receptionist in check in spoke English. But not on check out. Surrounding area is dead. We want for a walk about 10am and it was dead. All shutters down. Drive through a few days later at 3pm, still dead. About 15 min (unpleasant) walk to Santos Dumont airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AlexR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Feedback like yours, helps us understand what needs to be improved and for sure I'll pass your notes to the team. Once again, thanks for the review and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Submanager

D. Solo - 17/10/2018 AccorHotels certified review
« Very good »

Very satisfied with the accommodations and the low price. Very good location, near the Santos Dumont airport (Rio).

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Sub manager

Cd Business - 14/10/2018 AccorHotels certified review
« Good service at the hotel, but why choosing the Accor group, when I do not get anymore points »

Good stay, but I have to book by the company travel agency and do not get anymore Accor points. Therefore I lot already my Platinum Status and will loose next year the Gold Status. So I will have no reason to go again at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CD, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our reservation team will check if your stay was eligible to Accor points and they will contact you. Once again thanks for your feedback and we hope to welcome you again very soon in our hotel!. Sincerely, Ana Carolina Thomazini Sub Manager

Cezar C. Business - 09/10/2018 AccorHotels certified review
« Convenient hotel location »

good location, comfortable room and great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cezar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Submanager

Alexandre M. R. Business - 02/10/2018 AccorHotels certified review
« Estadia no Novotel Santos Dumont »

Excelente.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Alexandre, Obrigada por dedicar um tempo do seu dia para nos avaliardar seu feedback. Lamento a demora com relação a sua nota fiscal. Repassarei este caso com nossa equipe a fim de identificar o ocorrido. Mais uma vez agradeço por nos avaliar e esperamos poder recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Ana Carolina Thomazini Subgerente

Winston J. Solo - 27/09/2018 AccorHotels certified review
« Another wonderful experience at Novotel Santos Dumont »

Since I have stayed here before, this is simply to confirm that he hotel lived up to all my expectations. The staff was extremely helpful, and responded to any request or queries needed. As usual, the room was fantastic, with all the amenities needed to ensure I have a pleasant stay. This time I saw more of the restaurant, enjoying evening meals, and was happy with the value offered. Altogether I enjoyed my stay, and would gladly do it all again.

Winston J Solo travel - 27/09/2018 TripAdvisor review
« Great Stay »

I have stayed here before. This is just to confirm that the hotel is still wonderful, and lived up to all my expectations. The room was spacious, with all the amenities to make your stay enjoyable. Add the bar and restaurant experience, and I was well pleased.

Anonymous Business - 24/09/2018 AccorHotels certified review

Breakfast was worse than the last time, and so far i did not receive the receipt.

Paulo M. Couples - 22/09/2018 AccorHotels certified review
« Location »

Very good location. Near Museu do Amanhã.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Sub Manager

Adriana Business - 22/09/2018 AccorHotels certified review
« Disappointing »

I had already stayed in this hotel twice, not long ago. This time. the quality seemed to have dropped: AC was not functioning properly, the fridge’s light did not turned off, what kept the room too bright to sleep. The room service menu changed and a lot of options were not available anymore. I asked for the Novotel burger, which I had in the past and really liked. This time, it was really bad and I could not eat it all. The sheets had stains that I could not figure what it was. In summary, I liked this hotel and thought of it as a good one, but this last experience was really disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriana, Thank you for taking time to share your feedback with us. We regret that our services did not meet your expectations and we apologize for. Novotel hotels wants to provide the best quality of service during your stay and therefore your opinion is fundamental to us! With no doubt, I will review your notes with the teams involved. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards, Ana Carolina Thomazini Sub manager

Luciano L. Business - 20/08/2018 AccorHotels certified review
« good »

It attended my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciano, Thank you for taking time out of your day to evaluate us. We look forward to welcoming you again very soon in our hotel! Regards, Ana Carolina Thomazini Sub manager

C. Business - 16/08/2018 AccorHotels certified review
« As expected, thanks! »

Nice hotel, located at walking distance from Santos Dumont airport. Good for pure business oriented stay in Rio.

Tiago Business - 14/08/2018 AccorHotels certified review
« Good hotel »

Internet speed was very slow. Breakfast was good and with a lot of variety, but there were sometimes when it would not have any plates or cups. Overall great experience.

Iain Business - 14/08/2018 AccorHotels certified review
« Requires recycling facilities »

Cleanliness was good. Window to my room did not fit or close properly and I had continuous noise from the airport during the night. There NEEDS to be recycling facilities in each room for recycling plastic, paper glass etc. a modern company like Novotel should already have it! It is POOR that you do not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain Alexander, Thank you for taking the time to share your review. With no doubt, feedbacks like yours help us understand which service needs to be improved. We work hard to provide an exceptional experience for our guests, and I apologize for the shortcomings that occurred during your stay. I am answering now, but I have already gone over your notes with our team. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you on other occasions, please accept our compliments, Ana Carolina Thomazini Sub manager

Laura Business - 13/08/2018 AccorHotels certified review
« it was good »

I spent there only a few hours, but overall it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Deputy Manager

Anonymous Business - 10/08/2018 AccorHotels certified review
« Great »

Everything great and organized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Deputy Manager

Jose R. Business - 01/08/2018 AccorHotels certified review
« Business trip »

I just stayed one night, so no big problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear José R. R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcio Ramalho General Manager

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