Hotel - Novotel RJ Santos Dumont
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Novotel RJ Santos Dumont Hotel

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4.0/5 1,411 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 259.00 BRL Non member rate
From 233.10 BRL Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundromat
  • Porter

Leisure and activities

  • Fitness centre
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,548 reviews

Our guest reviews for Novotel RJ Santos Dumont

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,411 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sandro Business - 19/04/2018

Show !

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sandro, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estadia e por isso venho lembrar o quão grata nossa equipe está. Esperamos poder recebê-lo novamente em breve. Atenciosamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Francisco P. Families - 17/04/2018

Placentera

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Francisco, Gracias por tomarse el tiempo en compartir su evaluacion con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Fernando F. Business - 14/04/2018
« disappointing »

This was a business trip and I had stayed at Novotels many times before. this time I was given a room ( #851) designed for disabled persons. While the staff friendlyness, breakfast, cleanliness and others such as comfort of the room were acceptable ( 3star level, rather than the 4stars it pretends to be...) , the bathroom was awful: very dark, small sink, inadequate vanity, water spilled all over the floor when showering, shower mixer broken, water extremely hot or cold. It was late and I was so tired, could not bother to ask for changing the room. I left a message at the checkout desk next morning about the broken shower, for repairs and will probably recommend our company not to book me at this hotel ever again.

AccorHotels certified review
Anonymous Business - 11/04/2018
« Hotel ok, things seem to be getting old and need an overall refurbishment. »

Hotel ok, things seem to be getting old and need an overall refurbishment. I strongly suggest an upgrade to the Gym and maybe add some more free weights. Cable TV with very few options and not working properly, image very bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Rodolfo, Thank you for taking some time to share your review. For sure, feedbacks like this help us understand what service needs to be improved. We are working hard to provide an exceptional experience for our guests. Once again, we appreciate your comments and hope to see you in an upcoming visit. Expecting to receive you shortly, please accept our best wishes Ana Carolina Thomazini Sub Manager

AccorHotels certified review
Israel M. Business - 05/04/2018
« Mr. »

I was very satisfied and this was very good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Israel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Rober T. Business - 03/04/2018
« Novotel SDU, Rio de Janeiro »

One of the worst experience I had in a check-in process. I arrived at hotel near 9 AM (and I knew that the check-in opens at 12... I just would want to leave my luggages), I walk toward the woman at the reception desk and she just asked me if I was going to do a ckeck out. When I answer NOT, she passed in front all the customers in the line behind me without any justification, even whithout knowing what I would want to do. I was going out to another hotel when a kind of "trainee" employee asked me if I he might help me. I just told him I want to leave my luggages, because I had to go to a customer. He has helped me to have a less worst experience, but definitely I will never back to this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rober De Assis T., Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcio Ramalho General Manager

AccorHotels certified review
Elisangela Business - 30/03/2018
« Satisfeita »

Calma e tranquila

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Elisangela, Obrigada por dedicar um tempo do seu dia para compartilhar seu feedback conosco. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Zoey A. Couples - 26/03/2018
« Comfortable »

The room itself was very comfortable except there was a distinct dampness smell after our showers and when we returned from breakfast (despite the fans being switched on). There was also no WiFi in the room which was bad as we paid for this inclusive in the price. We spoke to reception and they said they would look into it but it was never resolved. The cleaners left our windows open after they had cleaned which left us feeling very unsafe as we were only on the second floor and our room was next to a roof top. Location was good for what we wanted to do however despite our little issues I wasn’t satisfied with the cost of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoey Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcio Ramalho General Manager

AccorHotels certified review
Simone Business - 22/03/2018

The only problem I see is the noise of the doors when the guests are leaving the rooms. It's not possible to close the doors without making a loud noise. The hotel's work team is excellent! They all were very helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! For sure feedbacks like yours, help us to understand what services needs attention and I'll check this with our maintenance team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Tulio B. Business - 16/03/2018

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tulio, Thank you for taking part of your time to share your feedback with us. For sure I will check with the maintenance team about the showers situation. Thank you again and we hope to welcome you back to our hotel very soon! Sincerely, Ana Carolina Thomazini Subgerente / Sub Manager

AccorHotels certified review
Walter O. Business - 09/03/2018
« Elevator and meals »

Elevator was broken and meals in room service is very limmited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, Thank you for taking part of your time to share your feedback. We are considering your notes in order to improve our services and hope to welcome you back to our hotel very soon. Sincerely, Ana Thomazini Subgerente / Sub Manager

AccorHotels certified review
Anonymous Business - 08/03/2018
« Had a good stay. Used the bar this time and enjoyed the experience. »

The WiFi worked a lot better on this trip than when I used to visit 18 months ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for the great review of our hotel! We are glad that your experience this time was even better than the one before. Hope to see you again very soon. Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Agata R. Business - 05/03/2018
« My experience »

The attending and the hotel is perfect, but I did an issue when I did a check in and that it was not resolved when I did the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for take part of your time to review our hotel! We are glad that you enjoyed your stay and also sorry for not solve your problem until you left. Be sure I will check with our maintenance team the reason why this door was open. Thanks again for your evaluation and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Martin Business - 03/03/2018
« Food »

Unfortunately the food offered during my stay was extremely bad. The beverage as hot, the quality of food very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Francisco M., Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments about the restaurante was consider with proper attention. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcio Ramalho General Manager

AccorHotels certified review
Alysson F. D. L. Solo - 01/03/2018

Normal.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Alysson Ferreira L., Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Novotel RJ Santos Dumont. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente, Marcio Ramalho Gerente Geral

AccorHotels certified review
Winston J. Solo - 28/02/2018
« Great Stay, as Usual »

As this is not first time, I have to confirm that the hotel was as brilliant as usual. The seventh floor room which I had, was quite spectacular, and carried all that was needed to make my stay enjoyable. The breakfast was delightful, and the 24hr room service was made very good sense to most visitors. Another delightful time was had by me, once again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winston J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

AccorHotels certified review
Mariano Families - 29/01/2018
« Everything as expected »

I stayed with my small children. Everything worked fine. % minutes walking to Santos Dumonto Airport. I would go again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariano, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

AccorHotels certified review
Luiz S. Business - 21/01/2018
« Confortable »

Bedrooms very cleanning; Reception desk and coffee shop attendents very friendly; The issue is the distance between the restaurants and shop and more options or guidance about transports in the region.

AccorHotels certified review
Mark Couples - 20/01/2018
« Nice hotel »

This is a nice hotel based in the more financial / embassy area and it's pretty safe as it's quieter at night. We stayed there for 6 nights to celebrate New Year in Rio. The location is good if you want to visit many of the different sites, it's close to the metro and it doesn't take too long to get to Copacabana etc. The front staff are excellent, extremely friendly and very helpful, kudos to Rafael & Tiago. The breakfast was nice and the omlette chef is great. The room is an ok size and the cleaning staff are thorough. My only comnment would be that our covers and pillows smelled of sweat. We spoke to the front-room and cleaning staff and they responded immediately by changing them; the only thing was that the newer ones also smelled, just less so. Apart from that everything was great, so all in all I'd recommend it.

AccorHotels certified review
Marcio F. Business - 18/01/2018
« Good experience in general »

I am used to the room lay-out as I have stayed several times in this hotel. The whole facility is always clean and organized. The crew is kind and the services, when you ask, are quickly delivered. I missed a few things in this unit. - Better internet connection - the surroundings are very dark and desert at night. - the gym is nice but the treadmills are not working properly (speed meter is completely wrong on two of the treadmills) Other then that, everything was fine.

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