Hotel - Novotel RJ Santos Dumont
Novotel Hotel Novotel Hotel

Novotel RJ Santos Dumont Hotel

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4.0/5 1,395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 259.00 BRL Non member rate
From 233.10 BRL Member's rate Members’ Rate, join while you book
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundromat
  • Porter

Leisure and activities

  • Fitness centre
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,043 reviews

Our guest reviews for Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,395 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Eric Z. Business - 07/12/2017
« Very comfortable »

Good like always, but huge issues with the Internet, for which reason th efollowing mail was send to the Manager: Dear Vitor, my name is Eric Z. and I have been your guest since the Novotel Santos Dumont had been launched. In total I believe I have stayed in the hotel between 30 to 40 times over the last years. I always enjoy, the perfect comfort and the good service. It is well located. However, over the last 2 years I am facing a major issue: It looks like some changes in the Internet set-up has been done. I am using a common standard security program, that is called VPN, which is provided by my company. This system is also common Brasil for business purposes. Once I am connected to the internet (which is working without any problem), I always have to connect additionally with VPN in order to work. Since 2 years, this is not possible anymore in your hotel, and I am not able to work. I spent hours over the phone with your technical service provider. They are trying to help me and ask for my IP addressee to unblock it in your system. However that did not work. They asked me to check with the IT department of my company. I did that a lot of times and the answer is always the same: the problem is the internet set-up of the hotel. The IT provider of the hotel is saying: The problem is the set-up of your Laptop. Like this I am running between the two parties for 2 years now, without any improvement. I tend to believe, that the IT department of my company is correct. Why? I do not have this special issue in none of the Accor hotels (not at the Novotel Santiago de Chile / Novotel Botafogo/ Ibis Lima / Ibis Buenos Aires, Mercure Sao Paulo Jardins, ….). So it is working all around the world, except in the Novotel Santos Dumont. I kindly would like to ask you to look into that matter and confirm, if this problem can be resolved? I am planning to stay Saturday to Monday next week in your hotel again, but would need your confirmation before executing the booking. I look forward to hear from you. Best regards, Eric Z.

AccorHotels certified review
Bbrio1 Business - 05/12/2017
« Short presentation of latest software - very successful »

Very good. The Novotel staff were very efficient, esecially the people who deal with events. The room size was perfect and they had optional items like a very big projector screen which made things much easier for me to organize. It was also very easy to finalize the room layout, seating arrangements, etc.

AccorHotels certified review
Abhijeet S. Business - 27/11/2017
« Dissatisfaction over service »

We had 3 rooms at Novotel. All 3 rooms had problems with the AC. All 3 rooms had to be changed making it highly inconvenient for us. also there were plumbing issues in the WC. Cannot agree to such incompetence in service from Novotel

AccorHotels certified review
Victor A. Business - 20/11/2017
« Great »

Great. Everything was ok

AccorHotels certified review
Perlina Business - 19/11/2017
« Excellent room and friendly staff »

I only stayed one day but everything was perfect: the room, the service, the people. For sure, I will come back.

AccorHotels certified review
Anonymous Families - 08/11/2017

The stay was just as expected. [There is a possibility that my credit card was somehow cloned here. An attempted fraud took place at midnight at an ATM in Rio within half an hour of checking in.]

AccorHotels certified review
Peer Solo - 07/11/2017
« Not worth to be a 4 Star Novotel. No value for price »

In General the stay was ok. But price much to high for the overall services. Staff did not speak proper English. In the restaurant they did not speak English at all. The room was clean, but would need some renovation. The shower was not working properly.

AccorHotels certified review
Victor L. Couples - 01/11/2017
« Mr L. »

Dear sir/ madam I refer to my booking at your hotel (Novotel RJ Santos Dumont) under reservation number FPTSFLGP . My Accor membership is 30…8974 I booked the hotel for the wrong date (for 28/10/2017 to 29/10/2017) when it should have been 28/11/2017 to 29/11/2017. We were wondering if you all would be kind enough to change the booking to 28/11/2017 to 29/11/2017 at no additional charges? Looking forward to hearing back.

AccorHotels certified review
Doktagil Business - 23/10/2017
« Repeat Stay at The Novotel Dumont in Rio de Janeiro »

This was the second time I have stayed at this hotel and will plan to stay again on my next trip to Rio. It is a wonderful place and close to the business headquarters that I visit. The restaurant is excellent for all meals with buffets available for both breakfast and lunch. The housekeeping staff keep the rooms immaculately clean and well maintained.

AccorHotels certified review
Jiyomon V. Solo - 21/10/2017
« It was wonderfull stay in NOVO hotel »

I like to stay in NOVO hotel , I suggests to my friends to choose this hotel.

AccorHotels certified review
Deano L. Business - 20/10/2017
« The service was excellent, the staff was extremely cordial and helpful, the facilities are great »

The entire experience was good from check in to the time of check, I requested a late check out and it was granted without any fuss. The facilities, laundry, gym, restaurant were all excellent. Good job

AccorHotels certified review
Marco Business - 09/10/2017
« too short! »

too short!

AccorHotels certified review
Anonymous Business - 04/10/2017
« Nice hotel »

Localization, breakfast and people are nice.

AccorHotels certified review
Lucas Business - 02/10/2017
« Great place to stay »

Quite and beatiful place to spend a night

AccorHotels certified review
Expedito J. Business - 29/09/2017
« Good as usual »

The hotel is good. For me was very convenient because my logistic in the next day. Near airport. The breakfast it was good

TripAdvisor review
Friends getaway - 28/09/2017
« Credit card on check in »

I would have to present my credit card what I had paid months ago. Without this I couldn't stay on the hotel. Terrible process. All of services are OK. The location near the airport is the vantage to stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aline, We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced with the front desk regarding your check in. I will address your concerns with the responsible manager and staff to ensure these situations are avoided in the future. Your satisfaction and well-being are of most importance to us. Best regards, Marcio Ramalho General Manager

AccorHotels certified review
Anonymous Business - 27/09/2017
« good night »

I needed a hotel last minute for a night and got a comfortable room

AccorHotels certified review
Miltiadis Business - 20/09/2017
« Great hotel, friendly personnel »

It has been a very pleasant stay at this hotel, thanks to the very friendly personnel. The hotel itself was clean, had beautiful rooms and a great breakfast buffet.

AccorHotels certified review
Paulo F. D. L. Solo - 16/09/2017
« I can get.... satisfaction! »

That Novotel near Santos Dumont Airport is cool. Staff is kind and assist you with your needs! Neighbourhood is not that good, but the short walk it takes until the city centre is a plus. What is lovely is wake up with the rising sun shining right on your window!

AccorHotels certified review
Jean-louis S. Business - 11/09/2017
« AT RIO »

i came at Rio for my job. I was on the way to Salvador de Bahia. I spent 4 nights there. It is a nice place and i can recommend it eaifi.sily. On point : it could be a good thing to get Internet through a RJ45 socket and not only with Wifi. Sure it is easy to provide. And more secure. Thank you JL S.

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