Hotel - ibis Petrolina
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Petrolina Hotel

4.0/5 576 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 194.00 BRL Non member rate
From 184.30 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • Free Wi-Fi
    • WIFI access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • One dog weighing up to 22 lb (15 kg) is allowed.
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check-in from 9AM (Paying)
    • Late check-out until 3PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Free Wi-Fi
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 3,348 reviews

Our guest reviews for ibis Petrolina

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 576 reviews
Believe M. Business - 24/09/2018 AccorHotels certified review
« Formule 1-style »

Very simple but good. Formule 1-style hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Bom dia! Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Cristiane Silva, Gerente Geral ibis Petrolina

Caroline Business - 12/08/2018 AccorHotels certified review
« Good, not exceptional, small ploblems not solved. »

Overall good. I just did not have a solution to a problem observed in the room, and a late fiscal cupom sending.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline M., We very much appreciate your comments regarding your stay at the ibis Petrolina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Silva, Gerente Geral ibis Petrolina

Carlos Business - 04/07/2018 AccorHotels certified review

Nice bed

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Bom dia! Agradecemos o seu tempo dedicado em responder a nossa pesquisa de satisfação no seguimento da sua estada no ibis Petrolina Foi com prazer que recebemos a sua avaliação. Não deixaremos de partilhar a sua pesquisa com toda a equipe. Atenciosamente Cristiane Silva, Hotel Ibis Petrolina

Otávio Business - 03/07/2018 AccorHotels certified review
« Boa! »

Boa dentro do esperado.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Otavio Bom dia! Agradecemos o seu tempo dedicado em responder a nossa pesquisa de satisfação no seguimento da sua estada no ibis Petrolina Foi com prazer que recebemos a sua avaliação. Não deixaremos de partilhar a sua pesquisa com toda a equipe. Atenciosamente Cristiane Silva, Hotel Ibis Petrolina

Anonymous Solo - 24/06/2018 AccorHotels certified review
« excelente! »

Primorosa.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Patricia Bom dia! Agradecemos o seu tempo dedicado em responder a nossa pesquisa de satisfação no seguimento da sua estada no ibis Petrolina Foi com prazer que recebemos a sua avaliação. Não deixaremos de partilhar a sua pesquisa com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Cristiane Silva, Hotel Ibis Petrolina

Antonio P. Business - 15/05/2018 AccorHotels certified review
« Legal »

Corresponde as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Antonio Bom dia! Foi um prazer que recebemos a sua avaliação, agradecemos o seu tempo dedicado em responder a nossa pesquisa de satisfação no seguimento da sua estada no ibis Petrolina Sua opinião é muito importante para nós para que possamos buscar a melhoria contínua de nossa infra-estrutura, serviço e atendimento. Atenciosamente Cristiane Silva Ibis Petrolina

Marcelo S. Families - 24/04/2018 AccorHotels certified review
« Not good »

High cost and few benefit. Breakfast not included (you have to pay and it is not cheap)...no have water in the bedroom and i was relax and had to go in the reception (the water is very expensive!!! No have condition!). The bathroom wasnt clean. The bed had a plastic under the bed sheet. Alto custo e poucos benefícios. Café-da-manhã não incluído (você tem que pagar e não é barato) ... não tem água no quarto e eu estava relaxando e tive que ir na recepção comprar (a água é muito cara!!! Não tem condição!). O banheiro não era limpo. A cama tinha um plástico embaixo do lençol.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. A Rede ibis é uma marca economica da rede Accor com isso nossos serviços são diferenciados dos demais hotéis ou seja reduzidos a exemplo do nosso frigobar é vazio porém o bar é 24 horas para atendê-lo em qualquer momento e nosso cardápio de bebidas é igual para todos os hotéis do Brasil . O Café da manhã é geralmente a parte, mas contudo a suas observações são importantes para que possamos avaliar os nossos serviços. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Cristiane Silva, Hotel Ibis Petrolina

Bruno V. Business - 22/11/2017 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Bruno, Agradecemos sua avaliação e esperamos que sua próxima hospedagem conosco seja ainda melhor. Sinceramente, Suyanne Fontenele SubGerente Hotel Ibis Petrolina

Itamar Business - 02/10/2017 AccorHotels certified review
« Aconchegante »

Curta, porem satisfatoria.

Our hotel has responded to the review
Our hotel has responded to the review

Itamar, Agradecemos seus comentários e esperamos que sua próxima hospedagem conosco seja ainda melhor. Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Amanda G. Couples - 26/09/2017 AccorHotels certified review
« Nice »

Nothing to complain, solicitous staff, good accommodation and breakfast. Also, I was able to leave my baggage in a locker after my stay and right before my flight, at no cost, as there was no room for an extended stay.

Our hotel has responded to the review
Our hotel has responded to the review

Amanda, We very much appreciate your comments regarding your stay at the ibis Petrolina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Wagner S. Business - 25/09/2017 AccorHotels certified review
« Esperava mais... »

Normalmente a rede Accor atende as expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Wagner, Agradecemos seus comentários e esperamos que sua próxima hospedagem conosco seja melhor. Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Nathan C. Couples - 17/09/2017 AccorHotels certified review
« Comfortable sleep »

We stayed for a night only and bed was comfortable but we had to ask for extra pillows. Shower was good. Corridors were quite dirty and no internet in the rooms. Spoke to staff about wifi signal however nothing was done. Fairly good hotel but in need of some tweaks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan C., Thank you for taking the time to tell us about your experience at the ibis Petrolina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Isabella Business - 09/09/2017 AccorHotels certified review
« Everything was very clean, breakfast was delicious and the staff was wonderfull! »

The room was really nice and clean, very comfortable. The front desk even let me choose the floor I wanted to stay at, because I was new to the city and wanted a view of the river São Francisco. The staff was always happy to help, and gave me directions on how to get around to get to know the city on foot. The breakfast was delicious, having healthy options like curds, yogurts and cereal, which I loved! The kitchen staff was terrific, very enthusiastic, even at night when I was tired and just looking for any idea of what to eat, they were very kind in recommending me something that was going to make me feel good. Congratulatios on your service!! Hopefully I'll be back to the city and will definitely staying there again!!

Our hotel has responded to the review
Our hotel has responded to the review

Isabella, Agradecemos seus comentários e esperamos que sua próxima hospedagem conosco seja ainda melhor. Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Anonymous Families - 13/08/2017 AccorHotels certified review

Excelente estadia!!

Our hotel has responded to the review
Our hotel has responded to the review

Marriane, Agradecemos seus comentários e esperamos que sua próxima hospedagem conosco seja ainda melhor. Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Felipe L. Business - 17/07/2017 AccorHotels certified review
« Regular »

The air conditioning is noisy and the pillows are very bad

Our hotel has responded to the review
Our hotel has responded to the review

Felipe, Agradecemos seus comentários e esperamos que sua próxima hospedagem conosco seja melhor. Sinceramente, Danillo Hass Gerente Geral Hotel Ibis Petrolina

Rodrigo J. Families - 07/07/2017 AccorHotels certified review
« Could be better. »

Breakfast could be better and room needs painting. Wallis were not clean.

Phablo Business - 16/06/2017 AccorHotels certified review
« UM HOTEL QUE ATENDE AS EXPECTATIVAS »

BOA

Luiz Couples - 09/06/2017 AccorHotels certified review
« tranquila »

legal

John P. Business - 17/05/2017 AccorHotels certified review
« As good as can be expected »

Still waiting for my room bills for rooms 266 and 466 J P. and R Govindasamy

antoniohenriqued2017 Solo travel - 18/04/2017 TripAdvisor review
« My first time at Ibis »

I was impressed with the treatment of the staff, all of them always helpful, I did not miss anything, very clean, I did not notice anything abnormal, I usually find fungi, dust in some of the hotels I host in Europe and America, Central and South. It was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Antonio, Our staff is happy with such a pleasant feedback! We hope that your next accommodation will be even better than this last one, and also hope to see you soon! Our best regards, Danillo Hass General Manager Hotel Ibis Petrolina

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