Hotel - Sofitel La Reserva Cardales
Sofitel Hotel Sofitel Hotel

Sofitel La Reserva Cardales Hotel

4.5/5 1,518 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Clay tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hrs
    • Opening hours : Week-end 24hrs

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Spa/Jacuzzi in bathroom
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Telephone in bathroom
    • TV room service ordering
    • Baby bed
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,951 reviews

Our guest reviews for Sofitel La Reserva Cardales

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,518 reviews
Belen Couples - 03/12/2018 AccorHotels certified review
« we were invited to stay for a day as a present »

we stayed for one night, it was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belen H., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Maria M. N. Couples - 27/11/2018 AccorHotels certified review
« Excelente »

We had a wonderful weekend, the staff was extremely gentle, food was excellent at Le Lac but in suite 521 the bathroom needs refurbishment as well as the curtains .When we mentioned this to the concierge we were offered either another room or a late check out on Sunday.We had a great stay!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres I., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Pa Families - 22/11/2018 AccorHotels certified review
« Unworthy of the name Sofitel »

It has the physical structure and decoration of a 5 star hotel, with prices that match it, 1000 EUR for 2 nights. But that's where the similarities end. The service is awful, comparable to that of an extended stay or motel 6. It is the kingdom of made up rules and policies that frustrates guests little by little. It starts at the entrance: the short staffed guard post takes 15 to 20 minutes to handle a couple of cars waiting to get in. At the reception and check in, despite having done everything online, following the link sent, still had to queue and go through their substantial red tape again. They still charge VAT from foreigners, unless you comply to their made rules that involve showing passports with appropriate stamps for the children staying with their parents. Despite having made a reservation for 2 adults and 1 kid, there was no 3rd bed in the room and they had to be called 3 times to bring us one. They never brought a set of towels for the 3rd guest during the 2 nights stay, despite numerous requests. The swimming pool is great, but the bar service is the worst I experienced so far. The hotel was less than 50% occupied, but it would take them 45 to 90 minutes to bring you a beer or soda can. I saw other guests arguing at the bar and refusing to leave until they set their drinks on a tray, which the guest had carried herself. They would stop serving the very limited food menu at 5PM, despite dinner only starting at 8PM. The towels available were insufficient for the number of guests and most were stained. Service at the restaurant la butaca was good and professional and the food was good, but not exceptional. The hotel claims to have bikes available, but it is only to take part in guided tours, as if guests were a bunch of 5 years old kids. Room service left the bottles of soda with the caps on and there was no bottle opener in the room. We had to call them back to explain that we were planning to actually drink the beverages we ordered with the food. I strongly advise the senior managers of this hotel to take an internship in the four seasons or Intercontinental, maybe they will learn something about hospitality and professional services. It is a disgrace that the Accor Group allows this property to use the name Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo A., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Mike Business - 15/11/2018 AccorHotels certified review
« Lovely hotel and beautiful grounds »

Very nice hotel with an accommodating staff. Check-in was OK; however, our rooms were not available at the promised time. We had just arrived from the US and were interested in getting into our rooms and freshening up. It worked out as we waited in the bar and enjoyed ourselves. Check out was very slow. I know this is sometimes true for international guests, but this seemed slower than necessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael K., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Marina Couples - 11/11/2018 AccorHotels certified review
« Great stay! »

Great hotel, very clean and neat, great spa and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Leonardo Couples - 09/11/2018 AccorHotels certified review
« Recomendable »

Recomendable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Eduardo Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Carolina Couples - 01/11/2018 AccorHotels certified review
« Very good servics »

Excellent service but I was in a bungalow number 2 and when I took a shower all bathroom was with water into floor as the shower cabin was not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina A., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Zulma Business - 31/10/2018 AccorHotels certified review
« Comfortable and pleasant »

The place is the best, the attention of all the staff is dedicated and responsible. All according to what was agreed for the programmed activities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zulma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Gabriel Couples - 14/10/2018 AccorHotels certified review
« Excelente »

Hermoso

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Gabriel Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Daniel Friends - 03/10/2018 AccorHotels certified review
« Superb »

We have an amazing experience. The room, the view, food, staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel G., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista Guest Service Agent Sofitel La Reserva Cardales

Judith M. D. Business - 24/09/2018 AccorHotels certified review
« I felt very welcome but some hotel amenties were below my expectations. »

As a whole I can say it was a good experience, I did not have the change to use all the services except my room, the restaurant and the Louis Pasteur meeting room. During 2 of my 4 days stay the breakfast was not ready when our 5 member group arrived at 7:15 am (Maybe it was too early for the hotel). At lunch time I ask for a lemonade and it never arrived, another day I was offered to have a coffee and again it did not arrive. Our meeting was scheduled at 8:00 am sharp and the video beam was not properly set. I really think there are some areas for your improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith D., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive feedback . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista Reservations Supervisor

Travis S. Business - 24/09/2018 AccorHotels certified review
« Could have been a lot better. »

The room was in excellent condition and I enjoyed the upgrade to the Junior Suite. However, my room was not properly restocked everyday with water, coffee, tea, beer, and or wine. Also, the cups were not cleaned everyday and I was left with a dirty glass and coffee cups for most of my stay. The towels usually weren't all there. I was missing hand towels half of the time and had to use my large towels just to wash my hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julieta Di Battista Reservations Supervisor

Anonymous Business - 21/09/2018 AccorHotels certified review
« Fabulous »

Very nice place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillermo Z., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Rodrigo Business - 21/09/2018 AccorHotels certified review
« Wonderful! »

Everything was wonderful! The room is excellent, the wifi is very good and the food is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo, We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista Reservations Supervisor

Hernan Business - 18/09/2018 AccorHotels certified review
« Good business experience »

Very good food service, very good meeting room and recreative area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hernan G., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Matthew Couples - 17/09/2018 AccorHotels certified review
« No one spoke English, and zero gluten free options on the menu »

We couldn’t communicate with the staff and we where restricted with no English menu. In addition we had to wait for more than an hour for the car service that the front desk ordered.

Maria S. C. Families - 16/09/2018 AccorHotels certified review
« Hotel was excellent, but checking in without notifying that we plan to make a photoshoot ruined my experience »

as mentioned in the title, the plan included making a photoshoot with my dougther. I didn't know that I needed to inform it before. I had a very hard time during checking and photographer staff admission. They charge me extra (I dindn' t complain about it) but really complicated me and the process took almost 45 minutes. I dindn't feel any hospitality and after almost one hour, staff started to help. Hotel was very nice, and the rest of the staff friendly but based on my experience I am not sure I would recommend it for personal or professional use.

Martín C. Couples - 03/09/2018 AccorHotels certified review
« Nice place to spend a weekend »

The place is overall nice, clean, and comfortable. The restaurant is not so good (would be better with "a la carta" menu).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We appreciate your constructive comments, It helps us to improve. We hope to see you again very soon. Sincerely, Yamila Poncet Agente de Servicio al Huésped Sofitel La Reserva Cardales

Domingo R. Families - 29/08/2018 AccorHotels certified review
« danger swimmingpool »

my sun had an accident in the swimmingpool beacause de floor its broken, so he cut his feet

Jorge U. Couples - 15/08/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jorge Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

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