Hotel - Sofitel La Reserva Cardales
Sofitel Hotel Sofitel Hotel

Sofitel La Reserva Cardales Hotel

4.5/5 1,494 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Clay tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hrs
    • Opening hours : Week-end 24hrs

Business services

  • 14 meeting room(s)
  • Conventions hotel
See all services

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 38 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Spa/Jacuzzi in bathroom
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Telephone in bathroom
    • TV room service ordering
    • Baby bed
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,796 reviews

Our guest reviews for Sofitel La Reserva Cardales

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,494 reviews
Gabriel Couples - 14/10/2018 AccorHotels certified review
« Excelente »

Hermoso

Daniel Friends - 03/10/2018 AccorHotels certified review
« Superb »

We have an amazing experience. The room, the view, food, staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel G., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista Guest Service Agent Sofitel La Reserva Cardales

Judith M. D. Business - 24/09/2018 AccorHotels certified review
« I felt very welcome but some hotel amenties were below my expectations. »

As a whole I can say it was a good experience, I did not have the change to use all the services except my room, the restaurant and the Louis Pasteur meeting room. During 2 of my 4 days stay the breakfast was not ready when our 5 member group arrived at 7:15 am (Maybe it was too early for the hotel). At lunch time I ask for a lemonade and it never arrived, another day I was offered to have a coffee and again it did not arrive. Our meeting was scheduled at 8:00 am sharp and the video beam was not properly set. I really think there are some areas for your improvement.

Travis S. Business - 24/09/2018 AccorHotels certified review
« Could have been a lot better. »

The room was in excellent condition and I enjoyed the upgrade to the Junior Suite. However, my room was not properly restocked everyday with water, coffee, tea, beer, and or wine. Also, the cups were not cleaned everyday and I was left with a dirty glass and coffee cups for most of my stay. The towels usually weren't all there. I was missing hand towels half of the time and had to use my large towels just to wash my hands.

Anonymous Business - 21/09/2018 AccorHotels certified review
« Fabulous »

Very nice place

Rodrigo Business - 21/09/2018 AccorHotels certified review
« Wonderful! »

Everything was wonderful! The room is excellent, the wifi is very good and the food is good.

Hernan Business - 18/09/2018 AccorHotels certified review
« Good business experience »

Very good food service, very good meeting room and recreative area.

Matthew Couples - 17/09/2018 AccorHotels certified review
« No one spoke English, and zero gluten free options on the menu »

We couldn’t communicate with the staff and we where restricted with no English menu. In addition we had to wait for more than an hour for the car service that the front desk ordered.

Maria S. C. Families - 16/09/2018 AccorHotels certified review
« Hotel was excellent, but checking in without notifying that we plan to make a photoshoot ruined my experience »

as mentioned in the title, the plan included making a photoshoot with my dougther. I didn't know that I needed to inform it before. I had a very hard time during checking and photographer staff admission. They charge me extra (I dindn' t complain about it) but really complicated me and the process took almost 45 minutes. I dindn't feel any hospitality and after almost one hour, staff started to help. Hotel was very nice, and the rest of the staff friendly but based on my experience I am not sure I would recommend it for personal or professional use.

Martín C. Couples - 03/09/2018 AccorHotels certified review
« Nice place to spend a weekend »

The place is overall nice, clean, and comfortable. The restaurant is not so good (would be better with "a la carta" menu).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We appreciate your constructive comments, It helps us to improve. We hope to see you again very soon. Sincerely, Yamila Poncet Agente de Servicio al Huésped Sofitel La Reserva Cardales

Domingo R. Families - 29/08/2018 AccorHotels certified review
« danger swimmingpool »

my sun had an accident in the swimmingpool beacause de floor its broken, so he cut his feet

Jorge U. Couples - 15/08/2018 AccorHotels certified review
« Good »

Good

Diego Families - 23/07/2018 AccorHotels certified review
« Average »

We arrived early and although we were promised over the phone that it would be taken into account having a 7-month old baby our room was ready just before 3PM. It´s hard to believe that there was no room available before. Myy wife went to the spa and was very happy with the massage session. Our room was big and spacious but extremely cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego G., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Anonymous Couples - 23/07/2018 AccorHotels certified review

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Claudio Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Jorge S. Families - 12/07/2018 AccorHotels certified review
« Beautiful weekend with my family »

Good & kind check in (must be informed in advance ID policy & authorisation for kids under 18) Room was perfectly arranged for kids FOC. Bkfst & Buffet Dinner at La Butaca: very good, quality & variety was excellent. Remark, some food was not replaced on time (eggs or salmon among others). Not enough cutlery to serve some dishes, like only one ladle or fork for three sushi trays or cold cuts or dessert The above are the only few cons to remark. Overall we left happy and very satisfied with our experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge S., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Anonymous Business - 08/07/2018 AccorHotels certified review
« Great bedroom and place but food below expectations »

Loved the place and the big bedroom with great view but food was totally below the quality of the place. Breakfast was better than the rest of the food but the coffee was like a 3 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustina M., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Cecilia Couples - 26/06/2018 AccorHotels certified review
« Below expectations »

Overall, the experience was good: food was excellent at three restaurants (Le Lac, Italpast and breakfast at La Butaca) and staff is really nice and helpful. Having that said, I would expect a 5 star hotel to have a working heating system in the room (it was cold and couldn´t be fixed despite calling front desk). Also, the swimming pool area is quite small and lacks maintenance. The hotel is in need of a serious upgrading program. It is below other luxury hotels in Argentina and certainly below a Sofitel expected level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia D., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

R. E. Business - 14/06/2018 AccorHotels certified review
« Great location and views »

Great environment, surroundings and installations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RENZO E., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Julieta P. Families - 06/06/2018 AccorHotels certified review
« NOT WHAT I EXPECTED »

AS A 5 STAR HOTEL THERE ARE MANY DETAILES THAT SHOULD BE THERE , BUT DO NOT HAPPEN .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julieta P., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Ingrid Solo - 18/05/2018 AccorHotels certified review
« Recomendable »

Agradable. Sin inconvenientes.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Ingrid F., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel La Reserva Cardales. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

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