Hotel - ibis Natal Arena das Dunas (Opening August 2018)
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Natal Arena das Dunas (Opening August 2018) Hotel

4.5/5 579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 129.00 BRL Non member rate
From 122.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Dogs weighing up to 33 lbs (15 kg) are welcome.
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 144 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 18 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 579 reviews

Our guest reviews for ibis Natal Arena das Dunas (Opening August 2018)

100% genuine reviews from our guests

Find out more
Eileen Q. Families - 03/03/2019 AccorHotels certified review
« Excellent »

Excellent. From the moment I arrived the receptionist who spoke English was helpful and polite. On day 2 I had an accident and needed medical attention. Again this girl (I can’t remember her name) could not have done anymore to help me. Please pass on my compliments and thanks to her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen Q., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Marco H. Families - 10/02/2019 AccorHotels certified review

Greating!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Michel C. Business - 30/01/2019 AccorHotels certified review
« Customer Service »

I am a regular business traveler so I am quite used to stay at the Ibis around Brazil and some other countries, actually I have been in Arena das Dunas not less than 5 times in 2018. Unfortunately I have to say Ibis "Arena das Duna"s is the worst experience I have had in Ibis. Specially due to the restaurant. -Just simple dinner will takes at least 50 minutes.("We have just one cook, sorry") -Pretty common to forget to send you the electronic invoice after your stay. But when they finally send (after a couple of emails requesting it), it could be wrong. Happened two times! Natal city is famous among some Brazilians big cities to have a bad Customer Service, I am quite used to that, I had lived there for two years, but local culture surely is not an excuse for such fairly lack of attention to the customer. Ibis Arena das Dunas have just started the operations and already has a huge space to improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel C., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho General Manager

Martin S. Couples - 21/01/2019 AccorHotels certified review

OK. But a little "amateur" feeling by check in. Probably a new employee. But: I had made reservation for a room with 2 single beds, and I got a double bed room. As my reservation was "months" in advance, this wasn't what I expected. Very surprising good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin S., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Jader M. D. M. Friends - 15/01/2019 AccorHotels certified review
« estadia normal, nada excepcional »

Boa

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Mattheus Couples - 11/01/2019 AccorHotels certified review
« Good »

I've had a good experience at IBIS Natal besides one thing my towels were smelly a little by chemical products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mattheus, Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Anonymous Couples - 06/01/2019 AccorHotels certified review

The hotel was very nice and clean but also contained just the essentials and the bathroom door was difficult to close.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara Maia Araujo L., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Luiz P. Friends - 18/12/2018 AccorHotels certified review
« Good experience »

It was a good expirience and I enjoyed a lot . But the breakfast is very expensive. You could’ve include in our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz P. Jose S., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Carlos M. Solo - 27/11/2018 AccorHotels certified review
« Perfect »

The room as well as the service worked fine. Staff was also very likeable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Fernando Thompson M., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho

Sandy Solo - 13/11/2018 AccorHotels certified review
« Expected more »

Breakfast wasn't completely ready by 6h30, and lift wasn't working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy Yurie Y., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

G. Couples - 05/11/2018 AccorHotels certified review
« After driving from recife To natal ibis is the best hotel. »

Everything was perfect as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire Jeanne Michelle G., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

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