Hotel - Novotel Edinburgh Park
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Novotel Hotel

Novotel Edinburgh Park Hotel

15 Lochside Avenue  SAT NAV USE: EH11 4DG 
EH12 9DJ  EDINBURGH
UNITED KINGDOM

2,193 reviews
TripAdvisor Rating Based on 2,193 reviews
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From 177.00 GBP Non member rate
From 168.15 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Football  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,303 reviews

Our guest reviews for Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jr Families - 16/08/2017
« Great for families »

Clean hotel and room, excellent, friendly service from staff. Convenient hotel for train/tram into Edinburgh. Also A few fast food restaurants and Tesco within walking distance if required. Can't fault anything, would definitely return.

AccorHotels certified review
Ronald G. Couples - 16/08/2017
« A welcoming and comfortable srtay »

The staff were all very welcoming and efficient. The room (executive) was comfortable and bright and it was clear how everything worked (e.g. shower, television, heating). This doesn't always happen. We enjoyed the food which was of a high standard.

AccorHotels certified review
Mr I. L. Couples - 16/08/2017
« Pretty Good But ....... »

I have stayed in this hotel before and enjoyed it, so coming through to Edinburgh again it was my first choice. I am a member of Le Club so was very happy to be given an upgraded room which was very clean and comfortable. I spent a few minutes on arrival and went out to Edinburgh to do the business which I had intended, but not before going back to reception to replace one of my door keys which would not work. On return later that evening, the room was very hot, so I tried to switch on the cooling system. I read the wall label and realised it was not proper Air Conditioning which was disappointing, but found that the unit did not work. The screen was completely blank. I attempted to open the window, but it appeared to be jammed and I did not wish to force it open. I went down to reception and the female there was very helpful and understanding. She explained that the cooling system may have tripped and come upstairs with me to check the fuse box. This seemed to be fine so said that she would reset a computer downstairs and bring fans if the unit continued to fail. She would call in 30 minutes to check if this had worked. In the meantime she forcefully managed to get the window open. SHE NEVER CALLED BACK. SHE NEVER BROUGHT FANS. So, as it was late, we were resigned to a noisy night with the window open by train lines and a road which is at the end of a motorway. The quality of sleep that night was very poor. In the morning we went to the breakfast room and the staff and the breakfast were amazing. First Class! The staff were kept on their toes as it was busy, but they were doing really well. Fantastic service. Coming back from Breakfast, we found that neither of our two door keys would work, so once gain it was a trip down to reception to get this fixed. So ultimately, I thought the room, breakfast and some of the service we received was good, but some areas should maybe be tightened up as I felt that we had been forgotten about with regard to the fans and was disappointed by the restless sleep my partner and I experienced.

AccorHotels certified review
C B. Couples - 15/08/2017
« Ballantynes »

So close to everything we needed . Great rooms, clean and quiet. Thoroughly recommend this hotel after staying here two years ago and choosing to rebook this time From Australia!!

AccorHotels certified review
Mr &. M. P. Families - 14/08/2017
« Mrs »

We stayed four nights B and B as a base for the Edinburgh Fringe Festival and were very pleased. The hotel is well located for the excellent rail and tram services which was our priority. Having said that we were delighted with the quality of service from all staff and enjoyed using the swimming pool and leisure areas each day.

AccorHotels certified review
Anonymous Couples - 14/08/2017
« Disaster »

1. Arrival delayed as sat nav did not recognize post code for hotel 2. Evening meal very expensive, very poor quality 3. Bedside light problem as it was broken and we needed assistance at ca 22:30. Hotel staff came quickly and were helpful. They isolated electrics to prevent risk of fire. 4. However, this also included kettle and do we were delayed having our tea early in morning before flight 5. Shower mechanism too complicated. We didn't see dial on right hand wall until it was too late. We ended up not having a shower ahead of our flight. Very unsatisfactory.

AccorHotels certified review
Mimi Friends - 14/08/2017
« feel the hospitality »

very good

AccorHotels certified review
Iain C. Couples - 14/08/2017
« excellent place to stay. Would return next year. »

The stay was very positive. The reception staff were polite and curtious and the rooms were excellent. I would certainly consided staying next year. The only drawback was really to do with the hotel suitability during the Edinburgh festival. Although the links with the city centre were first class with the trams being only a few minutes away, and the excellent rail links, the trams stopped running at about 11.30 which meant that had difficulty in getting back to the hotel after some of the later shows. We were advised not to get a bus back so had to resort to taxis which became expensive over the week. We would have preferred the option of using a limited tram service during the Festival period. I understand the trams do run through the night on the Saturday. It would be rreally great if this was extended throughout the festival period.

AccorHotels certified review
Sumanta Families - 14/08/2017
« Good Connectivity but nothing nearby »

The location of the hotel was very good with great connection by tram / train / bus, however there are no restaurants nearby which makes it very difficult should you chose not to eat at the hotel. Breakfast was the same on all 7 days we stayed. I was a bit surprised to see that bed sheets were not changed for 7 consecutive days.

AccorHotels certified review
Yogesh Business - 13/08/2017
« Customer service is surperb but hotel is very economical with their soap. »

The hotel meet all expectations except for giving adequate toiletries. I can this feedback every time I stay (I have stayed at this hotel several times). Why does the hotel not replinesh the soap after the 1st night? It's not much to ask for and I pay for it in my room night. Also, inserting a plug into the sockets is very difficult. Please try it with your iron that is kept in the room. How many more times do I need to leave this feedback before someone does something?

AccorHotels certified review
Andrew K. Families - 13/08/2017
« Not as good as it could have been! »

The family room we were booked into was dirty and had dirty towels and the toilet push button came away from the wall! After complaining the hotel did upgrade myself and family for the second night. Breakfast was not well managed and staff were running around like headless chickens. The second day was even worse as we had to keep asking for our pot of tea and when it arrived it had no teapot lid! Hot tea going everywhere. I did complain and they put lids on the tea pots - I wonder what health and safety will say! As a platinum member I did expect a better overall experience!

AccorHotels certified review
Ian G. Couples - 13/08/2017
« Festival visit »

The pleasant and helpful staff make up for any negative aspects of the hotel which mainly centre around building maintenance e.g. missing grout on bathroom floor and black mould on the sealant around the shower. The hotel is very well served by transport links to the city centre. Breakfast was excellent and the restaurant manager coped very well with the big demand around 09:15. All in all an enjoyable stay.

AccorHotels certified review
Anonymous Business - 12/08/2017

The room smelled.

AccorHotels certified review
Colin Families - 12/08/2017
« Room a little small »

Pleasant hotel, very easy commute to the centre by tram for £1.60. Very clean, excellent staff.

AccorHotels certified review
Roselle M. Families - 12/08/2017
« Nice but not fabulous. »

Rooms are clean and come with everything you need inc hairdryer and coffee machine to make a few. Our room was along side the tram and train lines so I lost sleep because of the noise and we had to have windows open as rooms were so warm. The lovely lady who worked at the bar didn't know how to make the cocktails that were advertised but she looked them up and gave them a go anyway! Beds were comfy and food in restaurant was good albeit a little pricey. Would return but i'd ask for a room far away from the noise!

AccorHotels certified review
Peter H. Couples - 12/08/2017
« Festival Visit »

Comfortable and quiet, helpful staff but the bathroom was a little tired

AccorHotels certified review
Simon W. Families - 12/08/2017
« good service, great hotel, good value »

Very friendly and helpful staff although some were very new. Excellent hotel and facilities, particularly for the price. Good connection to Edinburgh centre.

AccorHotels certified review
Ashley L. Business - 11/08/2017
« Comfortable modern rooms »

Really comfortable rooms, great selection at breakfast and easily accessible via public transport.

AccorHotels certified review
Alex Couples - 11/08/2017
« Generally acceptable but with a few minor irritants which needed to be sorted out. »

Room and facilities OK but several minor points needed attention. For example the net curtain had been removed from the room window (presumably for cleaning) and not put back. Also only one pillow per person on the bed and no spares in the wardrobe. Both these problems were dealt with after a call to reception. Having a default room temperature of 21C seems a bit high, which I had to keep on resetting to 19C. It would be more comfortable (and save the hotel money) to heat to a lower default temperature and let clients who wanted to adjust higher. Service in the restaurant was very slow on the Saturday evening. Waiter explained they were busy in bar area as well but as this was the first weekend of the Edinburgh Festival I would have expected extra staff to have been on duty to cope with demand. My partner's spaghetti carbonara was very bland (and in fairness staff did deduct the cost of this from the bill as a goodwill gesture).

AccorHotels certified review
Jm Families - 10/08/2017
« Very welcoming. Friendly, helpful staff. »

Welcoming and clean. Lovely dinner in restaraunt. Good buffet breakfast, even though staff had much to do as it was very busy. Nice stay. Very friendly, helpful staff. Good service. Would recommend hotel to family and friends. Close to retail park and 2 minute walk to tram, taking you right into centre of Edinburgh.

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