Hotel - Novotel Edinburgh Park
Novotel Hotel Novotel Hotel

Novotel Edinburgh Park Hotel

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4.0/5 2,390 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 8,406 reviews

Our guest reviews for Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,390 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 15/02/2018
« All excellent again »

This is one of our favourite hotels. Great staff who always go above and beyond.Nothing is too much trouble for the front desk, the bar, the breakfast room and the room staff. We greatly appreciated the room upgrade and a Nespresso machine in the room and at breakfast is one of the things that sets this Novotel above other Novotels. Hotel is brilliantly located for a tram trip into town. Gym and pool are also much appreciated. Thanks

AccorHotels certified review
L. R. Couples - 11/02/2018

The man at reception on arrival was most helpful and knowledgeable about the local area and transport. Best member of staff in the whole place well done! The room was of a good size, but lacked in services. Only enough caddy to have one hot cup each. Fridge was broken and was hot. The nespresso machine had a chunk of plastic missing, the phone was broken in the room and no hand soap on arrival. The room was also cold I had to sleep in the very small towelling dressing gown! Also our name was not on the “list” for the 2nd mornings breakfast despite paying in advance and felt very embarrassed as this was pointed out in front of a full dining room and other arriving guests!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please be assured that our Maintenance team are addressing the issues in the room as a priority. Francesco is delighted with his personal mention and that he made such a great impression. He sends his thank you to you. L. if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With this in mind we would like to offer you a 25% discount on your return stay along with a complimentary drink on arrival. Feel free to email me direct and I will make the arrangements for this. Thank you again L. for your feedback. Look forward to hearing from you. Warm Regards Karen Guest Services Manager

AccorHotels certified review
Robert, L. Business - 11/02/2018
« Nice hotel, great staff, but rooms beginning to feel tired »

Uneventful - unfortunately, despite great service and location, I had to report a list of issues with the room during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert T., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I am sorry to hear that you had to report maintenance issues in your room. I have checked our Maintenance log system and I can see that our Maintenance has been to the room and addressed the issues. I am pleased to say that we are replacing the televisions in all our rooms in the coming months. We have already started with our Executive and Suite rooms. We will replace them with new 55" Samsung Freeview televisions. As a thank you for your feedback and loyalty I have since credited your Le Club account with 2,000 points. We do hope that we can welcome you back with us again. Kind Regards Karen Guest Services Manager

AccorHotels certified review
Tims Business - 10/02/2018
« Ok »

I found the facilities to be very clean, pool/steam room excellent, changing rooms good apart from fiddly lockers and some didn't work. Room carpet very grubby, room service prompt, Food average, TV poor choice, internet good apart from disconnecting/reconnecting every 5 minutes. Comfy bed and nice sheets/pillows, shower/toilet area clean. When compared to say a Premier Inn it was equal in room quality and facilities, the only USPs being the Pool/gym facilities and room service. If it was my own money I would stay at the Premier Inn, lucky for the hotel it is next to the business park and so plenty of business money to fill the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive feedback from our guests. I am pleased to inform you that we will be replacing all the televisions in our bedrooms this year. We have already started with our Executive and Suite Rooms. We will replace them with new 55" Samsung Freeview televisions. We are starting to replace carpets in our rooms and corridors over the coming months. We have ordered the carpets and are just awaiting their arrival. Many thanks again Tim for your feedback. I hope that we can welcome you back and next time you can enjoy our new televisions. Kind Regards Karen & the team.

AccorHotels certified review
Ian T. Business - 09/02/2018
« Very Good »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave your 5* comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Andy Business - 09/02/2018
« Disappointed with breakfast »

Over cooked scrambled eggs. Coffee not hot. Poor quality juices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have since discussed your feedback with the Food and Beverage Manager and Head Chef. Our Head Chef assures me that she will address the overcooked scrambled eggs with her breakfast chef. We usually have such good feedback about our breakfast too. I am sorry that the coffee was not hot, nothing worse first thing in the morning. We do have a barista station. If it happens again, which I hope not, then please feel free to ask for a fresh coffee . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Karen Guest Services Manager

AccorHotels certified review
Anonymous Business - 09/02/2018

Nice hotel Room cold even though heating on high. Water in shower not war enough either Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive overall positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ask our Maintenance team to check the heating system and shower in your room. I am so sorry that this happened. As a thank you for your feedback and loyalty I was credited your Le Club account with 2,000 points = €40 voucher. Which you can use at AccorHotels.com. Thank you again for sharing your experience, and we hope to welcome you back and next time have a wonderful stay with us. Kind Regards Karen Guest Services Manager

AccorHotels certified review
Fiona P. Business - 09/02/2018
« Poor »

Cracked window that let in draft. Cold room had to use other bed quilt just to keep warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to repair the window. The contractor is due in within the next week to repair the window. I will ask Maintenance to check the window again as it had been sealed to prevent a draft as a temporary measure so this will be addressed. I have since credited your Le Club account with 2,000 points = €40 voucher which can be used at AccorHotels.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With this in mind next time you stay with please email me direct and I will arrange a complimentary upgrade to one of Executive Rooms along with a complimentary drink on arrival. Many thanks again Fiona. Warm Regards Karen Guest Services Manager

AccorHotels certified review
Anonymous Families - 08/02/2018

Televusion in room poor was told room was due to be upgradded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you for your feedback following on from your stay with us. Indeed we are due to upgrade the televisions in all our bedrooms. They have been order and we should expect them within 8 weeks now. We have already replaced the televisions in our Executive and Suite Rooms. We will be replacing them with new 55" Samsung Freeview televisions. We are looking forward to the change over. If you are due back to stay with us before then, please drop me an email and I will try to allocate you one of our rooms with the new televisions. Many thanks again Patricia. Have a lovely weekend Regards Karen

AccorHotels certified review
Kimberley M. Business - 08/02/2018
« clean, pleasent experience »

Comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley, We very much appreciate your comments. We are ll delighted that you had a comfortable stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
James Solo - 07/02/2018
« Great stay. »

Really enjoyed stay thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James We are all delighted that you enjoyed your stay with us. It was our pleasure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave your 5* comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to see you again. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
William M. Families - 07/02/2018
« Lovely stay. »

A very relaxed stay made better by the attention and friendliness of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you so much for your wonderful review and especially you praises for the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Andrew P. Couples - 07/02/2018
« Outstanding »

Thoroughly enjoyable stay. Great location, excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you so much for your brilliant review. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Wozniak Couples - 07/02/2018
« Fantastic »

Lovely staff especially Andrea from restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. (Probably on shift!) Kind Regards Karen

AccorHotels certified review
Mohd S. O. Friends - 07/02/2018
« Good Location »

I love Novotel Edinburgh Park!The room was spacious, clean and the bed was comfy. 2 minutes walking distance to Tram Station (Edinburgh Park Station), to go to city centre and airport, also walking distance to shopping centre (Tesco, decathlon, TK Maxx and etc.). It also near KFC and Krispy Creme. It has spacious parking area (4 pound/day), its quite affordable. Near to City bypass and 15 minutes driving to Airport! Their staff is friendly and helpful, especially Mr., Francesco who help us to suggest the best place to go in St. Andrews and Aberdeen! Thank you so much for the lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd Salekhan O. We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Francesco. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Kimberlea L. Families - 07/02/2018
« Amazing service from the staff »

The staff was extremely helpfull and friendly. The reception desk didnt have what i needed so they offered to go to the shop to help as i had 2 children under the age of 1 and was on my own. Best service iv ever had from a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberlea, Thank you so much Kimberlea for your lovely comments regarding the team. We hope that your other half got the surprise you were hoping for. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased to say that we will be replacing the televisions in all our rooms from April. We have already replaced the in our Executive and suite rooms. They will be replaced with new 55" Samsung Freeview televisions. Which will be ideal for your kids. Please feel free to also leave your 5* comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Anonymous Business - 06/02/2018
« Excellent »

The Ronseal effect. It did what it said on the tin! Having only stayed one night, most of which was spent working, it is difficult to say much more really. I stay in a variety of hotels all over the country for one or two nights. The staff are to be commended - always cheery and pleasant and ready to help. As an average man, my only adverse comment would be that I found £5.90 for 1 pint of beer a little excessive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, I love the Ronseal reference! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Eddie D. Business - 06/02/2018
« Short and Sweet »

Staff on reception are always pleasant and helpful, as where the staff in the restaurant. Rooms are good size and comfortable. The only challenge is getting to the hotel, using the hotel postcode takes you down a road which has a barrier across.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddie, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know about the difficulty in using the Postcode on SatNav. This is something we are working along with Head Office to resolve. In the meantime I so apologise. Please feel free to also leave your 5* comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Becki G. Couples - 06/02/2018
« Mrs B G. »

We stayed here for a friends wedding. I cannot fault the staff or the facilities of the hotel. My only gripe was our carpet in the hotel room was stained, the tiles on the bathroom floor were uneven and parts didn't have any grout in and the curtains had a tear in them. Other that than I can't complain. The bed was so comfy. The staff were exceptionally friendly and the breakfast selection was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you so much for your fab comments! It was such a great atmosphere at the hotel this weekend with the wedding. I will ask our Maintenance and Housekeeping teams to address the issues in the room you were in. I do apologise. Our carpet replacement programme starts towards the end of this month so this room will be prioritised. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave your 5* comment on TripAdvisor. I know our Team will really appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to welcome you back on your next trip to Edinburgh. Warm Regards, Karen Guest Services Manager

AccorHotels certified review
Kenny B. Couples - 06/02/2018
« Good, would come back but could be improved. »

Enjoyed our stay at the hotel. Spacious room. Got a bit frustrated with the TV setup. Limited freeview channels and no guide. Only hotel I have been asked to pay for parking even as a resident. Room thermostat was broken so reported that (but got the parking fee back because of this). Overall not bad. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I am glad that overall you enjoyed you stay with us. From April onwards we will be replacing the televisions in all our bedrooms. We have already replaced them in our Executive and Suite Rooms. We are replacing them with new 55" Samsung Freeview televisions. Thank you again for your comments. We do hope to welcome you back next time you are in Edinburgh. Kind Regards Karen Guest Services Manager

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