Hotel - Novotel Edinburgh Park
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Novotel Hotel

Novotel Edinburgh Park Hotel

15 Lochside Avenue  SAT NAV USE: EH11 4DG 
EH12 9DJ  EDINBURGH
UNITED KINGDOM

2,161 reviews
TripAdvisor Rating Based on 2,161 reviews
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From 97.00 GBP Non member rate
From 92.15 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Football  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,147 reviews

Our guest reviews for Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,161 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Simon R. Families - 21/07/2017
« Good accomodation and breakfast but very poor restaurant service at night »

We loved the location, facilities and transport connections available. Breakfast was very good however our meal at night was shocking. some starters didn't arrive and when they eventually did the rest of us had finished - this theme continued with the main course with some arriving others not and then some wrong. Overall the meal took far longer than it should have, cost allot compared to surrounding restaurants. It wasn't just us I could see the staff working table to table appologising. We would use the hotel again but not to eat at.

AccorHotels certified review
Kali Business - 21/07/2017
« Great staff and service »

Great overall service, clean and bright rooms, nice staff.

AccorHotels certified review
Adrian Business - 21/07/2017
« Good »

Excellent breakfast

AccorHotels certified review
A H. Families - 21/07/2017
« wonderful stay »

from arriving to leaving the staff were professional, friendly and accommodating. A hotel with every need met and always made feel welcome. Food great. With excellent travel links to the city centre and easily reached by motorway it is ideal for an Edinburgh stay. Have stayed before and will definitely return.

AccorHotels certified review
Docherty Couples - 20/07/2017
« Mrs »

Great hotel, lovely room, great pool area. Visited bar, ordered gin none of the kind I ordered ordered another that was available, never had the mix to accompany it. Husband ordered a lager, pump empty.. no drinks purchased that visit. Breakfast far to expensive, if cheaper more people would probably purchase it.

AccorHotels certified review
Simona Couples - 19/07/2017
« Great stay! »

We had a great stay, staff very friendly, room clean and lovely. Food from the restaurant very tasty and we were very pleased with the breakfast!

AccorHotels certified review
Michael M. Friends - 18/07/2017
« Scottish car show »

20+ of us stayed at the hotel for the weekend for the scottish car show. The hotel couldn't have been more helpful or welcoming. 👌🏼 Excellent.

AccorHotels certified review
Shabbir A. Families - 18/07/2017
« Our stay was a comfortable and very well enjoyed  »

The staff was very cooperative and efficient, the rooms were clean and the environment was lovely

AccorHotels certified review
Xxxxxxxxxxx Business - 18/07/2017
« First Class  »

Great friendly staff who go out of their way to assist you, the hotel is sparkling clean with great facilities , just what you need after a long hard day at work away from home.

AccorHotels certified review
Peter C. Families - 18/07/2017
« An enjoyable weekend break with family »

My wife and I plus two daughters and 2 children enjoyed the hotel very much. Location is good for train and tram links to Edinburgh. Receptionist was pleasant and efficient. Rooms were not ready but we relaxed withe courtesy drink. Room was good except for mold in the bathroom. Children loved the pool and the breakfast was really good. Both Petros and Emily helped us with our vegetarian dishes which were delicious. Best Novotel breakfast we have had for selection and service. Overall an excellent visit which we have agreed to repeat.

AccorHotels certified review
Pedro Couples - 17/07/2017
« One night in Edinburgh »

The check-in and room experience were good. I only was disappointed with a staff from the breakfast that told us we could not have breakfast anymore and that was 30min before the end of breakfast time. So why having breakfast times if you don't respect them ?

AccorHotels certified review
Linda C. Business - 17/07/2017
« Good stay with nice room but poor wifi. »

I had a good stay with a very nice spacious room. My only issue was with the quality of the wifi signal. It was practically non-existant and wouldn't even allow me to listen to music. I did mention it after my first nights stay and the lady at reception said she'd get it looked at but it was equally as bad on my second night.

AccorHotels certified review
Bidyut Families - 17/07/2017
« well behaved staff »

helpful staff n clean hotel

AccorHotels certified review
Mike L. Business - 17/07/2017
« Expensive- room worth about £90-100 a night »

I don't normally give feedback but this was so bad I feel that I have to. Check in ok Room basic for cost. Dinner awful. Was left waiting for table as staff walked past me. eventually asked one of them if I should just take a seat. Brusquely shown to table with no apology for waiting. Told menus would be brought. They weren't and the server who had said she would bring menus then returned 10 mins later to ask for my order. Explained that I hadn't yet had menu she promised. Further delay while menus arrived. Further wait for staff to return. Order taken. Long wait. Different staff member arrived with wrong water order. Returned. Correct water order arrived. Further long wait. Another apologetic staff member arrived admitting that the original server had "forgotten" what I had ordered! Reordered. Wine arrived. Glass dirty- sent back. Food arrived. Spag Carbonara was execrable. More like watery soup than a pasta dish. Garlic bread ok but cold. Wished I had gone to the KFC opposite for a meal that would have cost less than a 1/3 of the price! Bar ok with nice gin menu. Bed comfortable Breakfast ok but arrived at 9.40 (timetabled finish 10) and some items had already run out and were not replenished. Staff were very keen to tell everyone that breakfast finished at 10 and to hurry people out- other chains do not do this. Dreadful piped music playing in restaurant at all times. All in all not worth the £230 for one dinner with one glass of wine and an overnight stay in a hotel in an industrial estate.

AccorHotels certified review
Anonymous Business - 16/07/2017
« Two out of three »

I have been coming to the hotel for over a year now and usually very happy with my stay. Unfortunately this time the evening meal wasn't up to the standard I would expect. The service was slow and disorganised. I had to repeatedly ask for my drink even after my meal had be served only to be told my choice was unable. The meal was very spicy and lack flavour. Overall very disappointing. The breakfast staff and food are second to none in the area. The friendly welcome brightens my morning. The reception staff were welcoming and provided an excellent service. At checkout, Lena was very helpful and understanding. She listened to my concerns and was able to restored my positive view of the hotel.

AccorHotels certified review
Kath Couples - 16/07/2017
« Kathh »

Comfortable rooms, terrible food. Had checked in online - was no advantage, receptionist was rude and offhand. Room was usual Novotel standard. Ate in the restaurant, food was badly cooked and our starter arrived at the same time as the main course. Neither was enjoyable.

AccorHotels certified review
Andrew Couples - 16/07/2017
« Gone down hill »

Food was excellent. Got room service and was very good quality and worth the money we spent. Parking - charging is a joke. Lady on the desk said this was introduced to encourage the tram - my response, from where? Is there an alternative car park which for 2 people on our case is cheaper than the fee you charge? I know its a nice earner but come on, your not a city centre location and its the only thing that will put me off returning. I dont like greed - granted we wasnt charged after i complained but how many people dont complain and pay it? Its wrong and your management know it. Me and my partner spend a fortune monthly staying in hotels as i work very hard with my business we enjoy spending money on hotel stays. I havnt been to Novotel since 2013 when i had a bad experience and doubt very much we will return - which is a shame as the staff, suite and food all very good. When the pay barriers are removed I will happily reconsider. £300 for a night in your hotel should not warrant a parking fee. Next problem was TV services. The ondemand in our suite was very laggy and hasnt changed much since our stay 3 years ago. Technology is moving fast, as a director of a technology company i seriously urge you to invest in a newer system. Its a bad day when Premier Inn's new TV service is better than a leading brand like Novotel.

AccorHotels certified review
Martyn S. Families - 16/07/2017
« Very pleased with the Novotel Edinburgh, ideally located for Airport and Rail/Tram Links »

Standard of food was very good and the breakfast selection was impressive. Room facilities were very good with a nice comfortable bed. One minor annoyance was that the car parking was an extra charge and was not included in the overall bill.

AccorHotels certified review
Elspeth Families - 15/07/2017
« Elma »

It was very good the grand children loved having the use of the swimming pool before we left to carry on down south as they were in the car for a few hours they want back again

AccorHotels certified review
Sam Business - 14/07/2017
« Hard to find.  »

1) Very hard to find, my sat nav took my down Lochside Avenue which then had warning it turned into a private road with barriers. I turned round to find another route - which was all a bit stressful and took way longer than necessary. More guidance on how to find the hotel by car would be good. 2) Room and Wifi worked well, I also enjoyed my meal and a swim 3) There was a nespresso machine on my floor which didn't work - a bit frustrating. I didn't really consider it good value for money for £180, especially given the stress of finding it.

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