Hotel - ibis Basel Bahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Basel Bahnhof Hotel

4.0/5 984 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 112 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,810 reviews

Our guest reviews for ibis Basel Bahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 984 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. T. Friends - 18/09/2018 AccorHotels certified review
« Location near the station, excellent breakfast choice, clean room »

see above

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARL N., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. I'm very sorry to hear that you were disappointed with our staff. I treat all comments with the utmost seriousness and I already investigated this unfortunate matter. Should you wish to share more details concerning your stay , please don't hesitate to contact me Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Stefan Couples - 14/09/2018 AccorHotels certified review
« Just perfect! »

Happy on all levels: location, cleanliness, comfort, size, connectivity, friendliness, amenities. The garage is a bit tricky to find, but it worked very well. Awesome breakfast options!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. B., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

J K. Business - 14/09/2018 AccorHotels certified review
« High level of service »

Great front of house service as always however this visit disappointed in the housekeeping side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE K., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to know that you enjoyed your stay with us. I am sorry, that you were disappointed with our housekeeping. I kindly ask you to provide us more detailed information about your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Family - 14/09/2018 TripAdvisor review
« A good experience »

We arrived quite late and had an excellent welcome. Our rooms were clean and comfortable and the air conditioning made it a comfortable night. We had a snack in the bar which was was good and our breakfast the following morning was fine . All in all this was a good experience made additionally so by the first rate staff. The hotel is very convenient and well served by public transport which is free to guests. What else can I say - just thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear annrhydderchdart, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager

Edward B. Couples - 12/09/2018 AccorHotels certified review
« Satisfactory overnight stay with some irritations »

We were travelling by train England to Grindelwald arriving Basel SBB 2130 for one night. The hotel was not that easy to find in the dark with the nearby building work especially as we emerged from the City exit at the station. The receptionist was rather abrupt 'welcoming' 2 tired travellers in their mid 60s, although apart from her all other staff were excellent. In the room, towels were in short supply and the wifi did not provide a connection for me although my wife's Ipad worked at once without her entering any details, which was strange. That meant me going back to reception where the lady whom I found abrupt again, almost denied that my wife could have gained access but then found what I had said was correct as she could not work the free wifi either. Eventually she found a way around. The beds were very comfortable and the following morning breakfast was very good. Checkout was fine, and we found the quick way to the station in the light. E B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD B., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Basel Bahnhof, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future... Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Dan Friends - 12/09/2018 AccorHotels certified review
« Fantastic »

Great hotel in a really good location, near to the main SBB train station. Loved the balcony that our room had

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Andrew S. Solo - 11/09/2018 AccorHotels certified review
« A home from home close to the station »

The Ibis Basel Bahnhof is my hotel of choice when I stay in Basel The reception staff are always friendly and helpful The room is comfortable and the shower is very good The location is convenient for the station and the public transport ticket included in your room costs allows you to explore Basel from the two tram routes with stops by the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW S., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Keith Solo - 09/09/2018 AccorHotels certified review
« Great location good hotel but lacking that certain...... »

The hotel is in a brilliant location right next to Basel IWB tram stop. You get a free local transport ticket for the duration of your stay. In fact by booking direct with Accor I also got free local transport to get to the hotel as well. Unfortunately due to no fault of the hotel there is a lot of building work ongoing next door. Do not expect it to start at a decent hour in order for you to get a lie in. It starts at 07.00am. Yikes. Not good. So anyway when I checked in the receptionist said he would give me a quiet room. I wish. You must have been having a laugh. It was right next to the actual building work. Fortunately I was up and ready to leave at 07.00 otherwise I would not have been best pleased and would have demanded a change of room to the front corner fifth floor of the hotel. Which I think is the only place you will get a quiet room at this hotel. Also please note that according to the sign next door to the hotel the work is ongoing until October 2019. Also I would like to comment on the house keeping. Certainly something that always seems to let down all Ibis's that I stay at. And again Ibis Basel came up trumps. This time no toilet paper left in the room. So I phoned up reception to request some only to be told that if I wanted it I would have to collect it myself. Good job I wasn't actually on the throne at that point in time wasn't it. Not great customer service is it? However the free travel pass and location makes up for these problems slightly as did the fact that the room has air-con. A welcome relief as even in September the temperatures were in the mid to high 20s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEITH H., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. We are sorry to hear that you were disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. I am sorry to hear that the assistance of our front office team was unhelpful with several situations. I will forward your feedback to our Front Office Manager to take the appropriate measure to prevent future occurrence. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Anonymous Business - 09/09/2018 AccorHotels certified review
« Very Good »

Good assistance. The room was very clean during all period.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLOS ANDRE DE MELO ALVE A., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You booked a prepaid and non refundable rate for your stay with us. These rates must be paid at the time of the reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

David O. Business - 08/09/2018 AccorHotels certified review
« Very comfortable and quiet room »

Very nice and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID ALEXANDER O., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

David M. Business - 07/09/2018 AccorHotels certified review
« Very enjoyable »

I found the reception staff and the restaurant staff to be very pleasant and helpful. The room was very clean and comfortable. Only issue I would raise would be the lack of tea and coffee making facilities in the room. But, a short journey to reception and the receptionists were only too happy to make a cup for me. I would definately return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Claus Solo - 07/09/2018 AccorHotels certified review
« Nice room »

My room was nice and clean and bigger than the usual Ibis standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAUS MOERCH P., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy to know that you were fully satisfied with our cozy room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Robb Business - 03/09/2018 AccorHotels certified review
« Good value »

Needed a room at short notice booked through the iphone

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT B., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Tomás Families - 03/09/2018 AccorHotels certified review
« Great experience. »

We were travelling with 2 small children and the staff put us in a large room probably designed for disabled people. Only problem was they were fascinated by the emergency help button! It would be nice if there was a way to disable the system. Breakfast was good, but missing some healthy options, e.g natural yoghurt without sugar. I booked over the phone - it would have been nice if the member of staff had asked me whether I was a member of Accor le Club (I am), as I did not know that I get a discount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOMAS C., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately we can not turn off the security systems in the room. It is also not a problem if the children now and then push the button. This gives you the opportunity to see our employees more often. We very much regret that you were not asked about your membership of LeClub. We will include your comment in our daily training sessions. We have already checked that the points are credited to you. These should already have arrived in your account. We apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Larry L. L. Couples - 01/09/2018 AccorHotels certified review

Very smooth at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LARRY L., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Anonymous Business - 30/08/2018 AccorHotels certified review
« Excellent »

Excellent. Slightly disappointed that there were no tea/coffee/cups/kettle in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HAMED K., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, we can't provide coffee and tee service in the room, as this is not part of the ibis brand. We are pleased to serve our guests at the 24 hours bar in the lobby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Anonymous Business - 30/08/2018 AccorHotels certified review
« friendly atmosphere. »

good breakfast, fine staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DORIS O., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Anonymous Couples - 29/08/2018 AccorHotels certified review

Our room was clean, the staff were very helpful and we thoroughly enjoyed the breakfast. The hotel has a great location for public transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILY M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Francis M. Couples - 28/08/2018 AccorHotels certified review
« You guys were the best!!! The service, the staff, the breakfast, everything was perfect. »

As soon as we arrived to the hotel we found so much comfortable the parking under the hotel, the staff was so helpful and spoke english. We had an english bulldog and she found herself in home. Thank you for making our stay very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCIS M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It makes us trully happy to know that you (and your bulldog) enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Ajitprasad M. Business - 20/08/2018 AccorHotels certified review
« It was fine »

Rooms are too small, after some days it feels claustrophobic. Cleaning service is not up to the mark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AJITPRASAB M., Thank you for taking the time to tell us about your experience at the ibis Basel Bahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware that some of our guest find our rooms small. Unfortunately we cannot change this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

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