ibis Basel Bahnhof Hotel 2.5 stars

TripAdvisor rating 4.0/5 1,046 reviews
ibis Basel Bahnhof
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+ 18 Services
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Room 1

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Hotel extras

  • Free WIFI throughout the hotel

  • Free use of public transport throughout the entire city of Basel

  • 3 minutes' walk from the train stations and 20 minutes' bus ride from the airport

  • Reach the old town and exhibition center using trams 16 and 2, both stop outside the hotel

  • Bar and small snacks available 24 hours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053
basel
switzerland

Tel: +41612010707

Fax: (+41)61/2010717

Contact email

Check-in from 12h00

Check out up to 12h00

  • BASEL HAUPTBAHNHOF :   BASEL HAUPTBAHNHOF SBB

  • BASEL IWB :   2 BASEL IWB

  • By plane

    BASEL-MULHOUSE At 10km / 6.21 miles

  • By train

    BASEL-HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :47.546829, 7.584274

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (63x79 inches [160x200 cm]) and wheelchair access

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Panorama room with double bed and balcony, new sleeping comfort concept

  • Max. number of persons: 2
  • Area: From 14

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Relax at the bar: The ibis bar is a friendly meeting point at any time of the day or night and a perfect place to relax.

Midday

  • Mon
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  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Basel Bahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,724 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,046 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr

Customer review rating 4.6/5

Eric L. Families - 04/11/2019 Confirmed reviews AccorHotels

excellent service , poor TV also a Kettle for making a coffee or Tea would be grateful appreciated

Dear ERIC L., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the TVs, we have been in contact with the house owner for quite some time and hope that we can make the necessary changes in the coming months. Kettles are always available free of charge at our reception desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Ok, some improvements possible

Customer review rating 4.6/5

Pascal Business - 29/10/2019 Confirmed reviews AccorHotels

In general good. Airconditioning was not controllable via the console in the room. Very small and outdated TV device. Carpet floor in hotels are not very hygienic in my humble opinion.

Customer review rating 4.6/5

Anonymous Solo - 28/10/2019 Confirmed reviews AccorHotels

During the first night (24-25.10.19) the alarm of my room suddenly started around 3am and every 30 seconds it beeped. I called the reception around 0315 but no one picked up so I presumed reception not covered during the night (I learned after that it should be covered..) Suddenly then at 0600 the alarm stopped like it started. Was really not a nice experience as I could not sleep after 0300am!

Dear Bruno S., Thank you for taking the time to tell us about your experience at the ibis Basel Bahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Convenient and comfortable

Customer review rating 4.6/5

John F. Couples - 28/10/2019 Confirmed reviews AccorHotels

made to feel welcome

Dear JOHN F., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Nice room, good location

Customer review rating 4.6/5

Zsuzsa Business - 27/10/2019 Confirmed reviews AccorHotels

The room and the bathroom were clean, the bed was extremely comfortable! The location at the Bahnhof SBB is good for reaching a lot of places, including the direct line to the airport.

Dear ZSUZSA K., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Basic hotel

Customer review rating 4.6/5

Anonymous Business - 18/10/2019 Confirmed reviews AccorHotels

Great location, but a few downsides, first of all water pressure in the shower is AWFUL! Second, curtains are useless, they do not block sunshine. TV is first generation flat screen? They are so small that you need spectacles to watch it.

Dear KROSVIK S., Thank you for taking the time to tell us about your experience at the ibis Basel Bahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Great check in. Great location.

Customer review rating 4.6/5

Anonymous Couples - 14/10/2019 Confirmed reviews AccorHotels

Room was very basic and very clean. Breakfast was satisfactory. Would have been nice to have glasses for drinks and ice available. Bar tender had to chip ice manually from clump in the refrigerator.

Dear KAREN D., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Ideal for an overnight stay.

Customer review rating 4.6/5

Dave Couples - 13/10/2019 Confirmed reviews AccorHotels

Good location. Comfortable room. Friendly staff. Extensive breakfast buffet.

Dear Ms S. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Very nice and helpful employees. Technically the room is a bit behind

Customer review rating 4.6/5

Thomas Z. Business - 04/10/2019 Confirmed reviews AccorHotels

Very nice reception. All worked fine. Where I see improvement potential (nothing dramatic, but would make things more easy). 1) Door badges. During my stay my door badge failed two time (untypically a lot compared to other places I have stayed) 2) No power plugs next to the bed to charge multiple phones and have them in access 3) (and this seems to apply to almost all Ibis stays) I am paying at the beginning of my stay and request the invoice to be sent by email. Typically I always have to ask again, as I am not getting it delivered. I believe the employee that it has been sent, but as this happened multiple times in several IBIS hotels, this appears strange to me

Dear Z. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive a such detailed feedback. I will share your comments regarding our service and friendliness with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for your comments regarding the technical issues you met during your stay. First of all I would like to apologize for any inconvenience caused by this. We will check the door of your room 522 to see if there is any issue with the lock. Sometimes a demagnetization of the Keycard happens, if it comes to close to a magnetic device. We are already working on a soft renovation concept which will include new power supply in the room. You are absolutely right, that there should be more power plugs and placed closer to the bed. We are also planing to install a flexible solution including USB chargers. Regarding the missing E-Mail with the invoice we reported you comment to the technical department. An obvious explanation could be, that Accorhotels Mails are filtered by a Spam Filter but I`m sure, you already checked this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Good price benefit

Customer review rating 4.6/5

Anonymous Families - 03/10/2019 Confirmed reviews AccorHotels

We stayed for a night and were happy with the experience

Sehr geehrte Familie L. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Basel Bahnhof. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ihre Rückmeldung betreffend der Parkingsituation lassen wir gerne in unsere nächsten Gespräche betreffend notwendiger Veränderungen einfliessen um nach einer Lösung zu suchen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Freundliche Grüsse Johannes Frank Ibis Basel Bahnhof

Fulfils the basics

Customer review rating 4.6/5

João S. Business - 30/09/2019 Confirmed reviews AccorHotels

Good check in, with very pleasant and nice assistance Good breakfast Good location Good room cleanse but limited resources and features Bad shower with not enough space to take a good shower

Dear JOAO S., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Friendly stuff, clean room, great location

Customer review rating 4.6/5

Mrs C. Business - 20/09/2019 Confirmed reviews AccorHotels

Friendly stuff, always helpful. Clean room, good restful nights, great location

Dear WEN C., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Wonderful experience.

Customer review rating 4.6/5

Leon Couples - 19/09/2019 Confirmed reviews AccorHotels

Everything was superb; location, staff, breakfast and the room.

Dear Mr. B. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof
Customer review rating 4.6/5

Pa Business - 19/09/2019 Confirmed reviews AccorHotels

excellent breakfast and very friendly stuff

Dear Mr. D. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will check the room you stayed in to see what was the problem with the air conditioning. We kindly ask you to contact our team at anytime during your next stay if there should be any problem. We are always there to solve problems immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Efficient, clean, comfortable beds, good service, excellent location.

Customer review rating 4.6/5

Anonymous Couples - 17/09/2019 Confirmed reviews AccorHotels

Nothing more to say. We did not try the food.

Dear ANGELIKA H., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

good location friendly hotel

Customer review rating 4.6/5

J.l. Solo - 12/09/2019 Confirmed reviews AccorHotels

I asked to be put on the waiting list and received a call back within 20 minutes and a confirmation. I had not asked for breakfast, but it was in the confirmation. The breakfast was reasonably priced and the offer was good. Most importantly, the room was quiet and clean and the bed was very good. One criticism - the music in the lobby and breakfast room was brain killing. Poor people who have to work with that endless loop.

Dear JENNIFER L., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The music in our hotel is predetermined by the chain. Also our taste does not always meet the selection. In the lobby we give our guests and the staff the opportunity to enter their music wishes into the playlist. Our team will be happy to help you operate the jukebox. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Extremely satisfied, as expected.

Customer review rating 4.6/5

David Couples - 09/09/2019 Confirmed reviews AccorHotels

Quiet room, comfortable bed, good breakfast, ideally located for railway station and for tram into old city.

Dear DAVID M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

A great experience overall, with one small shortfall

Customer review rating 4.6/5

Glenn T. Business - 09/09/2019 Confirmed reviews AccorHotels

Overall, the experience was great. The location is convenient, the room was comfortable and clean, and the breakfast was ample and delicious. However, when I arrived at the reception desk to check out at 5 am on Saturday, September 7, 2019, there was no one at the desk. I had to search for someone and found a person in the kitchen. He was disheveled and reacted sarcastically when I asked if there was anyone who could check me out. He then checked me out himself and seemed annoyed when I asked for a copy of the invoice. Overall, I felt his behavior was unprofessional.

Dear GLENN T., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback regarding the check out will be discussed with the employee. This does not show the hospitality that we have made our own goal. We apologize for the unpleasant situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Good Stay!

Customer review rating 4.6/5

Robert W. Solo - 08/09/2019 Confirmed reviews AccorHotels

It's a pitty that GOOGLE MAPS does not show the most expeditious route from the SBB Bahnhof ro your place.

Dear ROBERT w., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Exceeded expectation

Customer review rating 4.6/5

Robert Couples - 06/09/2019 Confirmed reviews AccorHotels

Comfy room with helpful staff. Breakfast was fine

Dear ROBERT S., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof
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