Hotel - Novotel Buenos Aires
Novotel Hotel Novotel Hotel

Novotel Buenos Aires Hotel

4.5/5 1,917 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • EZEIZA
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Solarium
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 129 rooms
  • 66 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 4,121 reviews

Our guest reviews for Novotel Buenos Aires

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,917 reviews
Silvia C. Business - 09/07/2018 AccorHotels certified review
« It was good »

it was fine, room was clean and service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou Silvia for taking the time to answer our survey and giving us your feedback. I will share your feedback with my staff, particularly regarding you check in experience. I look forward to welcoming you back soon. Exequiel Campos General Manager

David R. Business - 07/07/2018 AccorHotels certified review
« Very warm »

Restaurant services, hotel room and attention services very good. The issue was that I was in a front Window to Corrientes and 1 baterist sit in front of the Sura Theather to play and he did not allow me to sleep until midnight.

Our hotel has responded to the review
Our hotel has responded to the review

Muchas gracias David por compartir su experiencia con nosotros. Me alegra saber que el cuarto y el servicio le parecieron muy buenos. Lamento también que la actividad de la Av. Corrientes haya sido un inconveniente. Si bien no controlamos los eventos en la avenida, voy a actualizar sus preferencias para no volver a darle un cuarto con esta ubicación. Esparamos recibirlo nuevamente, Saludos, Exequiel Campos Gerente General

Wellington M. Families - 25/06/2018 AccorHotels certified review

Hotel is good, but breakfast is poor. Not many choices for the clients, and products need to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou Wellington for taking the time to share your feedback with us. I'm glad you find our hotel good, but I am really sorry to learn you felt our breakfast was poor. I will share this review with my staff, and in order to improve our breakfast I would really like to know what you think was missing, and which product quality you felt insufficient. I look forward to your reply. Kind regards, Exequiel Campos General Manager

Anonymous Business - 25/06/2018 AccorHotels certified review
« There are some details that have to be improved in the room. I was in the room #611. »

Regarding all the employees attitude, I am completely satisfied. They were ready to answer to my needs. Prompt and correct behaviour. As said before, there are some details that have to be fixed in the rooms (and paliers). The placards doors make noise and they didn't close properly. The TV image was very very bad. This should be improved definitely. In addition to that, my original reservation was from 10/06. I arrived 11/06 since my flight was cancelled but I called the Hotel 10/06 early in the morning to inform such situation. The person in the front desk registered that I was arriving one day later. But when I paid my invoice, it has been considered from the 10/06 while - from my understanding - it should be from 11/06. Could you please clarify this? Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Mr. C. I’m happy to hear you are completely satisfied with my staff service. I am also sorry for the bad tv image quality, I will raise the issue to the cable supplier, and I will also share your maintenance remarks with my staff to have them solved. Regarding your invoice question, my staff will contact you today to answer it. I would also like to thank you for your time writing this comments and answering our survey. Regards, Exequiel Campos General Manager

Anonymous Couples - 17/06/2018 AccorHotels certified review
« Hotel room was great and staff was helpful »

We stayed 3 nights and had a wonderful stay. The breakfast could do with some rotation of hot items, but was overall quite good. The restaurant staff at breakfast was friendly and the front desk staff was helpful. Corrientes main road outside was a little messy but the convenient location of your hotel more than makes up for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit Jayant K., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Oliveira Business - 09/06/2018 AccorHotels certified review
« A nice place to stay; staff very friendly, comfortable and clean accommodation. »

I was on a business trip and the hotel fits prefectily. There is room for breakfast improvement. The rest is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. N., Agradecemos os seus comentários no seguimento da sua estada no Novotel Buenos Aires. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Iremos considerar seus comentarios para melhorar. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Atenciosamente, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Tamas Solo - 02/06/2018 AccorHotels certified review
« Excellent customer service »

Excellent service in all areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamas Z., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Natalia P. Business - 01/06/2018 AccorHotels certified review
« Average Customer Service »

The hotel is on the Corrientes St which is currently undergoing renovations. That in itself isn't the problem. The real issue is how the hotel responds to this situation to ensure their clients are serviced a the highest standards and to minimize any inconvenience. I was on a business trip and needed to book taxis for my appointments. I certainly understand that taxis might not come that easily to Corrientes due to the roadwork, however, I had no assistance from the Front Office staff to try to solve the issue. There was no consideration and their answers where sharp and unsatisfactory - just a mere "Sorry we can't help you". I had to catch an early flight when I was returning home and had to leave the hotel at 5:00 am . The advice from the Front Office staff was for me to get out on the street in the dark with my luggage, a banner, my laptop case and my handbag to try to catch taxi, because they could not leave the front desk. You would have thought, being locals, that they knew Corrientes is not the safest street in Buenos Aires and that there are a number of homeless around. Luckily at check out one of the employees (seemed to be a cleaner or housekeeping staff) was getting to work and gave me a had. However it was not a premeditative action, where the hotel took the precautions to assist a customer. It was just luck - which is unacceptable for a major Hotel Chain. Again, it is not about the roadwork, it is really about how you face the situation to mitigate the impact on the customer's experience. I travel quite often for work and normally stay at other chains, I still have my Accor membership and use it from time to time, and this time staying at the Novotel seemed to be convenient. Unfortunately the experience wasn't good. You could let customers know, as other hotels do, when there are major roadwork or hotel renovations, so then customers are aware and can make an informed decision. Again, having a plan to assist customers in this kind of situation is critical. Cheers, Natalia P.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid Natalia P. Rodriguez, Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We regret that you felt we could not help asking for a taxi service.Taxis do not want to take the service because of access problems due to the work of the city government. We apologize for the disruption caused by your departure We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Teresa M. Business - 29/05/2018 AccorHotels certified review
« Pleasant stay at the Novotel Buenos Aires »

The service was very nice and attentive, in the reception and in the restaurant/bar The room is modern, comfortable and functional. Breakfast was good. The location is excellent as the street has several cafes, restaurants, bookstores and theaters, is in a central area of Buenos Aires and the ambiance outside is lively However, both rooms (in the 9th and 6th floor) I stayed in during a week were facing the street which brought unexpected noise throughout the day due to the ongoing construction work in the street: I suppose I could have asked to change rooms although I think that the hotel was full. As I had to work during the day while i was at the hotel, I noticed the outside noise.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. M., Agradecemos os seus comentários no seguimento da sua estada no Novotel Buenos Aires. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Atenciosamente, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Anonymous Business - 27/05/2018 AccorHotels certified review
« overcharged »

was over charged minibar, I drank 1x water bottle, and was charge multiple items, dome of which I don't eat ever in my life

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl E., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Michael H. Couples - 25/05/2018 AccorHotels certified review
« Good location but poor customer service »

Although the location was good the staff were generally unfriendly. The shower leaked all over the floor and the toilet would not flush properly. We reported this on several occasions but it was not fixed over the 5 nights we stayed there. The sauna was out of action and the air conditioning was turned off centrally because it was cold outside- not in our room! We could not open the windows due to the noise of road works outside- will not be returning as it was well below the normal Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kong Tatt L., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Charlotte Business - 21/05/2018 AccorHotels certified review
« Hotel was ok for the price and location »

Hotel lobby is very nice and modern, reception there is normally only 1 person at one time so need to wait and when first arrived the gentleman on the reception was not very welcoming at all. Hotel room is quite small for a 'superior room' and has some marks/missing paint off the walls. WAY too many light switches we counted 9, not needed more annoying to find right switch. The clear window for the shower with the blind is a little odd but OK. Key cards stopped working twice during the trip, which was annoying. Breakfast is good, and lots of variety. Pillow/Bed not very comfortable though if there was a way to improve this. Room service food, pasta was very good, Pizza/tostado not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte D., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Business - 21/05/2018 TripAdvisor review
« Hotel was ok for the close location to city center »

Lobby was very nice and modern, not many people at the reception sometimes you had to wait quite a while and when we first checked in the gentleman was not very friendly. Room is quite small for a 'superior room' and there was some marks and rips on the wall, there is about 9 switches for different lights WAY too much, bathroom had the funny lights and blind which was a bit odd. Should offer other pillows has wasn't very comfy. Key cards stopped working twice while we were there. Breakfast there is variety which is very good, some fruits not very fresh though. Rooms were very quiet, no noise which was brilliant!

Couples - 14/05/2018 TripAdvisor review
« Excellent location »

Ideally and centrally located; close to Metro, eating venues and Florida street a hop away. Front desk staff helpful. However, the breakfasts were below the usual Novotel standard and could do with improvement and variety.

Anna Solo - 13/05/2018 AccorHotels certified review
« Amazing »

Silence Excellent breakfast Safety

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. G., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

John C. Business - 11/05/2018 AccorHotels certified review
« Hotel was fully functional, ideally located and very clean »

Staff was friendly, facility was well maintained, and the location was perfect. The only negative was the amount of construction in the city street, which was somewhat noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John C., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Ouri Families - 11/05/2018 AccorHotels certified review
« High price for Medium service »

* Room key had to be reseted 6 times till we found out the hotel reception was fixing the key only for the following day or two. * The "Well-Being" area dosn't work as its broken and according to reception the fix is to expensive and is not planned any time soon. take it from the hotel description if you can't provide. * Shower curtain too clear and doen't fit share a room apart from couple * Bed light very dim, about time to change it since it was first installed * request to fix small things in the was acknowledge only after the second request ("Yes, if its a second request then we'll fix it") So.. hotel is elegant, people by themselves are nice and smiley which is nice but the overall feeling is not something to get back to

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ouri T., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Jillian Business - 08/05/2018 AccorHotels certified review
« Very good »

Staff went out of their way to accommodate us with our early morning arrival after flight delays. Offerred breakfast and rooms as soon as could be cleaned. Was much appreciated. Also gave good restaurant advice and remiss taxi arrangements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jillian J., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Solo travel - 06/05/2018 TripAdvisor review
« Service of Staff could have been improved »

The staff seemed to be too relaxed on the point of service. No Transfers from the airport had been arranged even though they had confirmed this had been done via email. I took a taxi who late at night took a large sum of money dropping me not at the hotel but around the corner in a dark street there was little option but to pay and get out of the car. This left a bad taste in my mouth for the hotel whilst not impacting on my review that the staff did need to pick up on customer service in the bar and also the restaurant.

Rafael R. Business - 05/05/2018 AccorHotels certified review
« Very Nice Hotel and Great Location »

I always like this hotel. It was great location, rooms are nice and breakfast is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael R., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

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