Novotel Liverpool Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,850 reviews
Novotel Liverpool Centre
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+ 22 Services
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Room 1

Number of guests
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Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities include a fitness suite and swimming pool

  • Ten fully-equipped meeting and conference rooms

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Liverpool Centre

40 Hanover Street
L1 4LN
liverpool
united kingdom

Tel: +441517025100

Fax: (+44)01517025110

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOHN LENNON AIRPORT At 11.26km / 7 miles

  • By train

    LIVERPO LIME STREET At 1.61km / 1 miles

GPS :53.403169, -2.984534

Our accommodations

Superior Room with Queen bed

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 2 single bed

  • Max. number of persons: 2
  • Area: From 6
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with King bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

MyRoom by Lynsey & Jen: City of Liverpool Room/ Superior Queen Room

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

ROPEWALKS BAR AND KITCHEN

Type of cuisine: International

RopeWalks Bar And Kitchen is a centre of entertainment and dining to suit your tastes and time. With an interactive Jukebox, acoustic Piano or XBOX 360 there will always be something to keep you entertained.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ropewalks Bar And Kitchen

Photo non contractuelle / Strictly non binding

Ropewalks bar and kitchen takes its design inspiration from the rich naval and maritime history of Liverpool and the famous Albert Dock. With bespoke designed furniture and our beloved piano we have created a warm and inviting atmosphere to enjoy a luncht

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 80

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,787 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,850 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Anniversary stay

Customer review rating 4.3/5

Sonia J. Friends - 09/10/2019 AccorHotels review

Excellent from start to finish, we were even given an upgrade to an executive room. Can’t wait to stay again!

Fantastic loved it

Customer review rating 4.3/5

Michael C. Couples - 08/10/2019 AccorHotels review

Really liked the whole experience of staying here and can’t express enough how well we were looked after, we were effected by to Thomas cook situation but Sandra at the Novotel Liverpool was helpful from the moment of first contact to figure out our options etc with our booking, she unfortunately was not there when we stayed to thank her personally due to her own travel commitments but the team she works with were also just as welcoming, great place will be staying again next time we come from Australia.

Dear Mr C. Thank so much for your kind review. We are so glad that we could make what must of been a stressful situation for you a very positive experience. I have shown Sandra your comments this morning so that she sees them and I’m sure she will be thrilled to see them when see arrives into work this morning. I’m glad the rest of the team were equally as welcoming during your stay and we hope to see you again at Novotel Liverpool in the future. Please feel free to also share your experience of your stay on Tripadvisor too! Once again, many thanks for your review. Matthew Blyth - Community Manager

Terrible could have stayed in the Primer inn for a quarter of the price

Customer review rating 4.3/5

G. M. Couples - 08/10/2019 AccorHotels review

We were allocated a disabled room, although we are not disabled, just as well as the thermostat on the shower was broken and we had to shower in the pool area brown stains on the carpet and the curtains we had to ask for glasses on both mornings they ran out of bread rolls at 10 40 and breakfast was on until 11 so there was a choice of brown bread or nothing , we paid a high price for the weekend and got a very low standard would not recommend this hotel

As always Novotel liverpool was superb

Customer review rating 4.3/5

Aoife Families - 08/10/2019 AccorHotels review

The check in online was brillant as we were late arriving, room was perfect...builders outside started work at 7am so that was a bit annoying for the children but work has to be done :) Breakfast was gorgeous.

Dear AOIFE C., Thank you so much for taking the time out to write us a review about your stay at Novotel Liverpool! We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will We look forward to seeing you soon. Regards Reception Team

Early reservation.. still I get rooms on a lower floor..

Customer review rating 4.3/5

Frode N. Friends - 07/10/2019 AccorHotels review

Hi I enjoyed my stay, as always (most times), but I'm not satisfied with the booking and follow up on my requests.. I reserved room in March (6 months ahead).. requesting an executive room on a high floor.. as I've tried to do for the past 3 years.. Yet, again, I was placed at the 4th floor.. After checking the room, I complained and got one at the 7th, thanks to a kind receptionist. This should not be necessary! Booking 6 months ahead, it should be an easy task to reserve a room at a high floor. This is the third time this happens.. !! After my first stay on the 2nd floor, I've asked every time to get a room at a high floor.. Paying for an executive room (as I usually do) is a waste of money.. I'm still not getting what I want and need. The staff is otherwise excellent in making the stay good! Best regards Frode N.

Dear FRODE N., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. I am sorry to hear that it was difficult regarding your requests to a high floor. This should of been resolved for you . I have passed this over to the reservations department so this wont happen in the future. We look forward to hearing from you soon. Reception

Good location but coul be quieter.

TripAdvisor rating 4.0/5

DinnerLadies Couples - 07/10/2019 TripAdvisor review

We stayed here for two nights. Our room on was on the side of the building adjacent to the Q Car Park. The room itself was very comfortable but we did have a problem with early morning noise. Beneath the car park is a supermarket and stock deliveries are made early each morning. This involves unloading metal trollies from an articulated lorry using the lorry lift ramp. The trollies are then pushed across to a lift in the supermarket. Despite double glazing, all this activity was very audible in our room and loud enough to wake us from our slumbers! We had one other concern which was the door in our room which, if it was unlocked, could be used to gain access to the room next door. Our experience has been that even though they are always locked, having these doors means that noise insulation between rooms is not so good and that we may be disturbed if the guests next door are not quiet. In this case, there was no noise but that may have been because there was no neighbour in the room next door.

Clean, comfortable and nice atmosphere

Customer review rating 4.3/5

Anonymous Business - 06/10/2019 AccorHotels review

Easy+quick checkin process, friendly and helpful staff. Enjoyable bar and food in the restaurant area. Room was clean, nicely sized with a good bathroom. Bed was comfortable and no-street noise.

Dear AIDAN T., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Excellent

Customer review rating 4.3/5

Jf Couples - 06/10/2019 AccorHotels review

Professional and efficient service. Stylish surrounding. Great food. Perfect location for a city break.

Dear JASMIN F., Thank you for your great review regarding your stay at Novotel Liverpool. We look forward to seeing you soon. Kind regards Reception

Very pleased with the location and room generally.

Customer review rating 4.3/5

Ken F. A. Couples - 05/10/2019 AccorHotels review

Excellent room and very helpful and pleasant front counter staff. Wifi reception in room was very poor. Location was excellent.

Dear KENNETH W., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

good atmosphere and close to city centre

Customer review rating 4.3/5

Robert S. Families - 05/10/2019 AccorHotels review

We had a very good stay the staff were great and as it was a family reunion with them coming from around UK and Australia they enjoyed the rooms and location of the hotel.

Dear Robert S., Thank you for your comments about yoru stay with us, we are very pleased to hear that you enjoyed your stay and had great family reuninion. We look forward to welcoming you back in the future. Sincerly, The Novotel Team

Mr

Customer review rating 4.3/5

Roy C. Friends - 05/10/2019 AccorHotels review

Clean and efficient check in and out

Dear SCOTT M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable stay

TripAdvisor rating 4.0/5

Ken W Couples - 05/10/2019 TripAdvisor review

Great room and location supported by helpful and pleasant front counter staff. Only downer was poor Wifi reception in room. Wifi better at the reception ground floor entry. Car parking facility virtually next door adds to the attraction of this hotel and location.

Mrs

Customer review rating 4.3/5

Anne G. Couples - 04/10/2019 AccorHotels review

Really enjoyed our stay. Staff good location great. Nice to

Dear ANNE G., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Expected better

Customer review rating 4.3/5

Andy Couples - 02/10/2019 AccorHotels review

Stayed in room 1022. Found the room looking tired. The carpets looked dirty & several areas were stained. The toilet room is confined & the lack of a wash basin meant that you had to walk to the shower room to wash your hands. There was also a slight sewer odour from the shower room at times. We had several issues with our door cards not working over the stay. Although several of the staff we met we’re polite & efficient, a couple we encountered did not impress with attitude. Although it didn’t spoil our stay in Liverpool, we did expect a bit better.

Dear ANDREW D., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your comments regarding the room 1022 and would like to take a moment to thank you for bringing our attention to these maintenance issues. I hope that our maintenance team will be able to resolve the issues within the room so that it can be fixed immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Chan Welcome Team Leader

fab

Customer review rating 4.3/5

Dianne J. Friends - 01/10/2019 AccorHotels review

loved every minute, beautiful room on 11th floor overlooking the docks, spacious and the shower was fantastic, we would of been quite happy to stay in on the saturday night as it was pouring down, the room was so big and cosy, the bed was amazing too, but we were there to celebrate my birthday so went into town, hotel was perfect for location to center, station and docks too, all in all we had a fantastic time, keep up the good work

Dear DIANNE J., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok but the bed is too hard

Customer review rating 4.3/5

Andrew Solo - 30/09/2019 AccorHotels review

Location, staff, decor, and food were all great. The room was as expected, but the bed was far too hard and uncomfortable to sleep in. As sleeping is the main objective of a stay, this let it down.

Good Location

Customer review rating 4.3/5

Richard Solo - 30/09/2019 AccorHotels review

Don't like the separate toilet and bathroom layout and would prefer a walk-in shower rather than a bath with shower.

Very Good Hotel will revisit

Customer review rating 4.3/5

Anonymous Friends - 30/09/2019 AccorHotels review

Excellent

Comfortable and friendly

Customer review rating 4.3/5

Alba Friends - 30/09/2019 AccorHotels review

From the beginning to the end, my stay in this hotel was very good. All the people working there were very friendly, from the reception the the breakfast team and the bar. I especially thanks Roberta (breakfast team) and Kostantina (Receptionist) for their help and kindness.

Dear ALBA L., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Chan Welcome Team Leader

The perfect central hotel

Customer review rating 4.3/5

Sabrina S. Couples - 30/09/2019 AccorHotels review

Second time we have stayed here as its so central to all the shops and bars. Wonderful service, and the added touch of complimentary drinks and dessert plate was a lovely touch.. slightly disappointed with housekeeping as when we got in to bed I could feel my foot going through the quilt.. wasn't until I turned the light on and flipped the quilt there was a massive tear and black marks.. this would have been hard to miss when making the room up. Just a little sloppy... other than that a wonderful stay. Thank you

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