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Novotel Liverpool Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,797 reviews
Novotel Liverpool Centre
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+ 22 Services
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Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities include a fitness suite and swimming pool

  • Ten fully-equipped meeting and conference rooms

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Liverpool Centre

40 Hanover Street
L1 4LN
liverpool
united kingdom

Tel: +441517025100

Fax: (+44)01517025110

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOHN LENNON AIRPORT At 11.26km / 7 miles

  • By train

    LIVERPO LIME STREET At 1.61km / 1 miles

GPS :53.403169, -2.984534

Currently, close to our hotel

Liverpool International Music Festival - LIMF

From 20/07/2019 to 21/07/2019

At 593 m

Dressed to impress: fashion in the 18th century

From 04/08/2018 to 31/03/2020

At 737 m

Festwich, music festival

From 27/07/2019 to 28/07/2019

At 49 km

Manchester Food & Drink Festival

From 26/09/2019 to 07/10/2019

At 50 km

Sifters Records, Liam Gallagher's record store

From 01/01/2018 to 31/12/2019

At 51 km

LIVERPOOL travel guide

Our accommodations

Superior Room with Queen bed

  • Max. number of persons: ‌4
  • Area: From 26m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single bed

  • Max. number of persons: ‌2
  • Area: From 6m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with King bed

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Lynsey & Jen: City of Liverpool Room/ Superior Queen Room

  • Max. number of persons: ‌4
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ROPEWALKS BAR AND KITCHEN

Type of cuisine: International

RopeWalks Bar And Kitchen is a centre of entertainment and dining to suit your tastes and time. With an interactive Jukebox, acoustic Piano or XBOX 360 there will always be something to keep you entertained.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ropewalks Bar And Kitchen

Photo non contractuelle / Strictly non binding

Ropewalks bar and kitchen takes its design inspiration from the rich naval and maritime history of Liverpool and the famous Albert Dock. With bespoke designed furniture and our beloved piano we have created a warm and inviting atmosphere to enjoy a luncht

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 80 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,530 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,797 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average/ expected better

Customer review rating 4.3/5

Anonymous Business - 12/07/2019 AccorHotels certified review

Cleanliness of room was average; problem with refills of coffee capsules water ; windows very dirty

Dear Ms K., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm very sorry to hear that the cleanliness was an issue. I will follow this up internally with the housekeeping department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lynsey Kaplansoy Welcome Manager H6…

Disappointing

Customer review rating 4.3/5

Sharyn B. Couples - 11/07/2019 AccorHotels certified review

Expected more from a Novotel....can’t understand while you would do a reception refit whilst the netball World Cup is on(team staying at your hotel)Most times during the day only 1 lift available. On arrival,parked at the front of hotel to check luggage.Staff advises car park next door..instructed to drive around the block ,due to numerous road closures (not the hotels fault) took 45 mins to find the access to the side road which leads into car park...directions and instructions ie when you enter the car park , the entrance is the small lane way next to the hotel,not at the front where the P sign is(therefor we had to go around “the block “ again which takes a lot more time). Gold club member received welcome drink,the bar staff where very friendly,engaging ,did there job well, nothing was too much trouble. Breakfast was probably the worst Novotel experience ..tables were sticky,(minor really, just giving feedback) Trays of eggs,not sure how they were cooked,middles were dark grey , rubbery and grainey. No mention off ,if you would like to order eggs poached we would be happy to do that. Only coffee available was filtered(week with no flavour) Pastries were flavourless,not worth consuming. We didn’t even attempt to eat dinner in the restaurant as breakfast is usually a good indicator. Room was very clean and tidy,air conditioner did not keep room cool. Obviously hotel is in a great location,which is why we chose the hotel. Most of the staff(excluding the bar area((which we had 2 drinks at))really seemed tired and couldn’t really be bothered. Not what we have come to expect and receive through our travels with the Accor group(we would not have booked this hotel if it wasn’t Accor.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We really do appreciate your comments and we understand that the refurbishment was not during an ideal time. Unfortunately when working with outsourced companies things don't always run to plan but this should not have affected your stay here here with us and for that I am very sorry. I will credit your Le Club Membership with courtesy points today and I remain at your service should you wish to discuss anything with me further. Sincerely, Lynsey Kaplansoy Welcome Manager H6…
Customer review rating 4.3/5

Anonymous Families - 10/07/2019 AccorHotels certified review

could inform customers there is no parking at the hotel and you have to use the multi storey car park for an added fee

Dear Mr. L., Thank you for your review from your recent stay with us at Novotel Liverpool. I apologize that you were unaware of the parking situation at the hotel. It is advertised on our website that we offer public paid parking, but I will mention it to the team, so it comes across more clearly and our guests are told in advance. Thank you, Katrina Reception

My experience was quite good

Customer review rating 4.3/5

Collin D. Families - 10/07/2019 AccorHotels certified review

The staff were brilliant, I went in the lift and the staff told me good morning and on exiting staff told me to have a good day , it was just so different, I was really impressed

Dear Mr. D., Thank you so much for taking the time to leave us such a lovely review of your recent stay with us at Novotel Liverpool. We are so delighted that you enjoyed your time with us, and do look forward to hopefully welcoming you back again soon. Kind Regards, Katrina Reception

Amazing

Customer review rating 4.3/5

Karina E. Families - 09/07/2019 AccorHotels certified review

A most enjoyable stay can’t wait to return.

Dear KARINA E., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It was such a joy to have you here as a guest! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentina Reception Team Member

Comfortable stay in city centre location.

Customer review rating 4.3/5

Alan Families - 09/07/2019 AccorHotels certified review

Had an enjoyable stay at Novotel Liverpool. Bedrooms and facilities were to be expected, always a bonus having pool and sauna. Breakfast was good, and had a nice bar area. Room was spacious, clean and quiet (on 10th floor) although closer on bedroom door was off it's fixings which meant it banged and dragged against the wall when opening the door. I was able to fix it back in without going to reception but then so could have the room cleaner i would have thought - or reported it? Reception was being upgraded / refurbed which although didn't detract from overall stay, was a bit of surprise when walking into part building site on arrival affecting initial impression - some notification would have been nice. I like the Novotel brand though and would stay again.

Dear Mr. M., Thank you for your recent review from your visit to Novotel Liverpool. We are glad to hear that you enjoyed your stay with us overall, and that you were happy with our hotels facilities. I do apologize about the door not working properly, you are right, this definitely should have been noted and fixed prior to your checking in. I will pass this onto our management team, so they are aware of the issue. I also want to apologize that you were not properly informed about our current refurbishments going on right now. We hope to have this completed very soon, and we hope to welcome you back once it is done. Thank you for your patience regarding the situation. Kind Regards, Katrina Reception

Great

Customer review rating 4.3/5

Charlie C. Couples - 08/07/2019 AccorHotels certified review

Very good staff and hotel breakfast very good

Dear CHARLIE c., Thank you so much for taking time to share your experience at Novotel with us! Our team is always striving to provide the highest costumer service possible, this is why your feedback is so important to us. We hope to greet you again in the nearest future! Take care! Sincerely, Valentina Reception Team Member

Excellent Staff and Room

Customer review rating 4.3/5

Mervyn Couples - 08/07/2019 AccorHotels certified review

Breakfast showmn till 11am - Food removed at 10pm

Dear Mr H., Thank you for taking the time to share your feedback. The breakfast is served until 11am on Saturdays and Sundays. On Monday to Friday it is served until 10am. Where is it that you saw it was supposed to be served until 11am because I will make sure this information is removed? Sincerely, Lynsey Kaplansoy Welcome Manager h6…

Great stay!

TripAdvisor rating 4.0/5

Cadbury65 Couples - 08/07/2019 TripAdvisor review

We have stayed here before and loved it for the second time! The hotel went above and beyond for our special occasion and we loved it! Really appreciated the added touches! Would for sure stay again, such a great location!

Good Morning, Thank you for taking the time to leave such a great review of your recent stay with us at Novotel Liverpool. We are so happy that we were able to help make your special occasion memorable. We look forward to welcoming you back the next time then! Kind Regards, Katrina Reception

Great

Customer review rating 4.3/5

Anonymous Couples - 07/07/2019 AccorHotels certified review

Comfortable. Check in very quick. Staff were helpful & friendly.

Hi, Thank you for your great review. We are delighted you enjoyed your time at our hotel and we look forward to your next visit. Many Thanks, Conner Farmer Reception Team Leader

Pleasant stay

Customer review rating 4.3/5

Kate Families - 06/07/2019 AccorHotels certified review

Lovely hotel with great facilities and a good breakfast. Room was too warm at night though and air conditioning didn’t work and if window was open the room was too noisy to sleep due to noise outside.

Hi Kate, Thank you for your review. We are happy you enjoyed your stay overall. In regards to our air cooling system, we are sorry that this did not meet you needs and we will look into this. Thank you again, and we hope to see you soon. Kind Regards, Conner Farmer Reception Team Leader

Gary’s review

TripAdvisor rating 4.0/5

Gary G Solo travel - 06/07/2019 TripAdvisor review

Really appreciated my stay here as nice facility and convenient location( for my purposes anyway). Glad I was able to visit the Beatles things. Lots of restaurants around the area including the hotel’s own.

Hi Gary, Thank you for your great review. We are delighted you enjoyed your stay and was able to make room to see some amazing sights of Liverpool. See you soon, Conner Farmer Reception Team Leader

Weekly stay with work

Customer review rating 4.3/5

Callum C. Business - 05/07/2019 AccorHotels certified review

Pleasant staff. Clean room. No issues as always. Great hotel to come back to week by week for work.

Hi Callum, Thank you for your great review. It is a pleasure to have you with us and we look forward to your next visit. Until then, Conner Farmer Reception Team Leader

Good room and a pleasant night's sleep.

Customer review rating 4.3/5

Bryan Couples - 05/07/2019 AccorHotels certified review

Good room and a pleasant night's sleep.

Hi Bryan, Thank you for your kind comments about your stay with us. We are delighted your stay was comfortable. We hope to see you again soon. Kind Regards, Conner Farmer Reception Team Leader

Greatly satisfied by the service and the accommodation

Customer review rating 4.3/5

Maria D. F. Families - 04/07/2019 AccorHotels certified review

Nothing to complain about. Room was very clean and staff very friendly.

Hi Maria, Thank you for your great review about Novotel Liverpool. We are delighted you enjoyed your time with us. We hope to see you again soon. Warmest Wishes, Conner Farmer Reception Team Leader

MrsNice friendly staff

Customer review rating 4.3/5

Mrs P. G. Families - 03/07/2019 AccorHotels certified review

Nice friendly staff and the room was roomy and comfortable.

Dear Ms G., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader

Excellent, very caring staff.

Customer review rating 4.3/5

Sharon Solo - 03/07/2019 AccorHotels certified review

I stayed at the novotel whilst my husband was having a serious operation at Broad Green hospital. The reception staff on 24th of June (especially Jade) were excellent and very caring and understanding. The hotel was clean and well situated for someone travelling solo. The only down side was the very expensive room rate for the second night of my stay due to the bands playing in Liverpool.

Hi Sharon, Thank you for your fantastic review. We are delighted we were able to make your visit to Liverpool better. I have indeed informed the team working on that day about this and they where delighted to see this. We wish you and your husband well. Hopefully we will see you again. Warmest Wishes, Conner Farmer Reception Team Leader

Great stay nice staff

Customer review rating 4.3/5

Dylan W. Friends - 02/07/2019 AccorHotels certified review

we was doing a charity bike ride Leeds to Liverpool on the canal then riding back the next day 254 mile in total we where very appreciative of the pack lunch they provided which we didn't ask for so thank you very much for it we all enjoyed it on our first stop

Hi Dylan, Thank you for your review. We are pleased we where able to help and are glad you enjoyed your visit to Novotel Liverpool. We hope we can see you again. Sincerely, Conner Farmer Reception Team Leader

Fab!

Customer review rating 4.3/5

Ln Couples - 02/07/2019 AccorHotels certified review

Got upgraded to the suite and got free drinks!!

Good Afternoon, Thank you for leaving a review about your stay at Novotel Liverpool. We are so happy we where able to make your stay enjoyable. We wish you well and hope to see you in the future. Warmest Wishes, Conner Farmer Reception Team Leader
Customer review rating 4.3/5

Alfred P. Couples - 01/07/2019 AccorHotels certified review

Excellent Perhaps should have hidden renovations in the hotel foyer

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
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