Novotel Liverpool Centre Hotel

We really enjoyed the hotel was my son birthday and I was happy with all the surprise especially the first day I arrived I met the lady next to the room with a cake and the was another one for my son birthday which happened when I and son we went together out and when we returned we found a surprise for the birthday on the ta tables. Also the staff all are very kind and friendly .

Hotel was beautiful and the staff was so helpful hotel very clean and will be back thanks for all ye done to help my 2 boy enjoy there stay thanks so much

Great bar - room and pool. YOU NEED A RECEPTION AREA !!

My wife booked this for a suprise 40th birthday treat for me. On arrival there was a fault with the key card system so had to wait for a member of staff to take us to the room which at times took awhile. At no point were we given anything to show what room we were in and anyone could have been let into the room if they came in from off the street and gave a random number. With this my wife and young daughter felt very uneasy about leaving anything in the room or in fact staying incase anyone came in. Also we went down to the pool and both showers were out of order so we had to get all dressed to go back to the room to shower. What was suppost to be a nice relaxing weekend away turned into a bit of a nightmare to be honest. We have stayed in Novotels in the past and always had really good experiences. Bathroom floor tiles broke and sharp mouldy shower and when we went back to the room at night it smelt of poo and the noise from outside was horendous. Please could you contact me via email reguarding this situation many thanks Carl.

Staff excellent in every way. The only letdown was two issues with the room 300. A. the bathroom does not have heating so it is much colder than the rest of the room. B. We could not find out how to turn of the lights other than get out of bed, walk all the way to the door and turn of all lights and crawl in the dark all the way back. We could not figure it out! Best regards, Sveinbjörn.

One of the best stays I have had in Liverpool with the Novotel hotel

My experience was fine

The overall experience was completely spoiled by not being able to get into our room for the whole stay. The hotel is lovely, the bar is great, the staff are amazing. So normally a nailed on 8 or 9. Unfortunately for the whole of our stay the key machine was out of order meaning that we needed an escort from a staff member to get into the lift and or room. That could only be done when ther were 2 members of staff at the reception, so sometime there was a lot of hanging round outside lifts waiting for staff members to get back to reception. For the money we paid and the standard expected from Novotel, not being able to offer a guest a key is disgraceful. I can understand the key machine being out for an hour or two, or at a push a whole evening, but come on, two days ? For this inconvenience we were not even offered a free drink at the bar.

Good location, Nice rooms and good breakfast

Was greeted with finding out that non of the keys for the room are working, however they had plenty of staff on hand to let you in your room, we was never left waiting round and it became a nice thing as the staff were very friendly.

Overall a great experience. The hotel has a really good location, walking distance from Bold Street, Liverpool One, Albert Dock and many more attractions. The hotel staff especially at the reception and the bar were really good and helpful.

Lovely hotel, excellent location. Friendly staff. One small negative, the bed was rather uncomfortable. Everything else was fine though.

It was very comfortable and a lovely room .Nice attentive staff. The key card system wasn't working during our stay although staff took us to our room each time. Breakfast was good. There was a coffee machine in the room . Was disappointed as there was no coffee pods. I asked housekeeping but unfortunately there was none. There was also no robes either. This didn't bother us. But it was advertised as an executive room and cost a lot more.

Arrived before check in time so left luggage however on return luggage wasn’t in the luggage room. Took staff over 10 mins to locate in a back office. No reception. I would prefer a traditional reception as this is much more professional and doesn’t look like your staff are just hanging around chatting which they were at times or no one available at all. What made it even more frustrating was no key card facility working so all guests had to be escorted to rooms every time they left. Must of been a nightmare for the staff on duty. Next to the swimming pool. Very nice facility and towels provided but unfortunately all the showers were out of order. The bedroom was very spacious and apart from the stained spare pillows was clean. It was however very hot (no heating on) and only 2 teabags milk and coffee provided. Luckily chambermaid was on our floor and happy to give us more. Breakfast was excellent and service by staff was very good. Overall very happy and would stay again. Next time I hope the keys are working! Thanks

Slightly inconvenient as card entry to rooms was out of order all through out our stay