Hotel - Novotel Liverpool Centre
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Novotel Hotel

Novotel Liverpool Centre Hotel

40 Hanover Street 
L1 4LN  LIVERPOOL
UNITED KINGDOM

2,293 reviews
TripAdvisor Rating Based on 2,293 reviews
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From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 209 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 10 family rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,306 reviews

Our guest reviews for Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,293 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dean H. Solo - 15/07/2017
« Awesome service as usual! »

I have stayed many times this year at Hanover St Novotel and it never fails to deliver from the time you check in to leaving. The staff are always very friendly and go out of their way to make sure every need is catered for. I always highly recommend this hotel to many friends staying in Liverpool not only for the great location, modern facilities but mainly the staff who are a cut above the rest in my opinion. Keep up the good work!

AccorHotels certified review
Amjad Families - 14/07/2017
« Brilliant »

From the moment I stepped in the I recieved excellent service from all staff. The receptionist was really quick and efficient. The room was really tidy, spacious and everything you needed. Kitchen staff were helpful when needed my baby niece food to be warmed up. Excellent location. The pool was a decent size and not to deep or to shallow just right. There wasn't to much of the chlorine smell. Towels are also provided with full facilities of changing room and toilets. There is a gym there however I did not use it. The hotel it'self is based in a central location with pretty much everything you need on your doorstep. With regards to Liverpool it'self and nothing to do with the hotel. I myself am from London and shops are open till a good time. Unfortunately Liverpool seems to basically shut down around 11pm. Sorry folks you are better to know now then later! Parking was amazing literally less than 1 minute walk. Now the only downside from personal experience is that. Though this is a all day car park. You are required to pay everytime you enter and exit which is quite bad. But please make sure to get the token from reception. Check out. What can I say it's super easy and takes less than 10 seconds!!!! Thank you to all the staff who made our stay brilliant!

AccorHotels certified review
Michelle R. Families - 14/07/2017
« Staff very friendly and welcoming  »

We enjoyed our stay great location lovely clean rooms but dissapointed that the hotel as yet to get back to me regarding something I left in the room so overall let the experience down.? Housekeeping promise to call me back .

AccorHotels certified review
Anonymous Business - 14/07/2017

Nothing wrong with the accommodation or the conference facilities which we used the following day. (Liverpool Central) The reason I scored so low was to draw your attention to your system of emailing receipts to your customers. I stayed with you Monday night, checked out Tuesday morning. By Thursday evening I still hadn't received my receipt which is important to me because as a free lance consultant I need it to be able to claim back my legitimate expenses from my customer. I eventually found a contact number so I could speak to someone at the hotel on your website. I phoned and was dealt with in a seemingly professional and efficient manner which exposed that my email details had been recorded incorrectly, (which is strange given the request for feedback email this response connects to arrived on Wednesday!) Regardless I was reassured that my email address was now correct and it would be sent immediately. This morning, by 10:30, still no receipt, so I phoned again, again a speedy response, seemingly efficient but I have to convey that I had to stop the lady twice to actually listen to what I wanted. Firstly so that she knew I was having to phone a second time, so the first attempt at solving it hadn't worked, thats a major clue to slow down and really listen to the customer. Secondly when I wanted to check again that my email address was correct she started talking over me assuring me it would now be sent. Presumably she was again assuming a quick fix. Im not unsympathetic, she was probably busy and thought she was dealing with an easily resolved problem but I have to say that Id much rather get my receipt in my hand immediately after I have paid. Thanks for reading kind regards Dom Keane

AccorHotels certified review
Patricia Couples - 13/07/2017
« Great stay!!! »

We really appreciated that we were upgraded to the executive room with a nice view of Liverpool. Great staff and nice atmosphere at the bar. We will definitely come back =)

AccorHotels certified review
Jamie S. Families - 12/07/2017
« Short but sweet trip »

We stayed at the hotel for our first trip to Liverpool , an early 11th birthday treat for our eldest son . We've stayed at many Novotels , in UK and Europe, this was one of the best . The hotel is ideally located , just a short walk from the Albert Dock and Liverpool One shopping . We came by car , and parked in adjacent ( discounted ) car park , but hotel is located close to bus and train stations . There are countless options around for pubs and restaurants but the staff in the hotels own facilities are ever so polite .

AccorHotels certified review
Mandy W. Couples - 12/07/2017
« room perfect breakfast not so good as last time »

first breakfast there was no tables re-set or cleared when we came down approx 8am second day no bacon in the tray no one seemed bothered about a little movement to get us cutlery on the first day i did ask for the bacon and was passed some through the hatch we will definitely use the hotel again but we have decided not to pay for breakfast staff we great in the bar

AccorHotels certified review
Inderjit R. Couples - 12/07/2017
« Great location  »

Fab location good amenities at hotel just shame parking wasn't more discounted as a hotel guest

AccorHotels certified review
Elizabeth A. Friends - 12/07/2017
« Really disappointed  »

The hotel was clean and in a good location. Everything else was below standard. The lack of a reception desk is a very disconcerting sight upon arrival. When I entered my room I found my safe locked, I called 'reception' to ask for it to be reset, not surprisingly it was not rectified during my week long stay. The lack of care from staff at breakfast was a huge let down, very unprofessional and unwelcoming. Not to mention the lack of empathy for a person with a dietary requirement such as soya milk, I was made to feel like an annoyance more than anything. I could go on but quite honestly I don't think anything I said would make any difference.

AccorHotels certified review
Danielle V. Couples - 12/07/2017
« Comfortable »

Room was very nice, staff very friendly. A little disappointed that cleaning staff didn't take away rubbish each day when room was serviced or vacum the room when it was obviously dirty.

AccorHotels certified review
Anonymous Families - 11/07/2017
« Consistently poor »

This is the 3rd time in 6 months I have stayed in the Liverpool Novotel. I have found the reception staff on each occasion to be unattentive and they struggle to speak clear English. On one occasion no-one was on reception for 15 minutes, while I waited and on another the system did not work. As a Premier Sofitel member I can honestly say this is the worst Sofitel/ Novotel I have stayed in in the past 3 years

AccorHotels certified review
Peter B. Friends - 11/07/2017
« Liverpool weekend »

Great location, good room and really enjoyed the spa.

AccorHotels certified review
Jane Couples - 11/07/2017
« Perfect »

It was lovely very happy with all service.

AccorHotels certified review
Katie Friends - 11/07/2017
« Very pleasant  »

Good polite staff. Fantastic location. Good facilities

AccorHotels certified review
Ajeet T. Couples - 11/07/2017
« Location! Location! Location! »

Lovely hotel with clean rooms and modern stying

AccorHotels certified review
Stuart M. Families - 10/07/2017
« Great staff »

All the staff were really helpful and friendly. Also the pool was great.

AccorHotels certified review
Maxine T. Friends - 10/07/2017
« grubby »

I found the hotel very grubby to be honest. The pillows were stained with yellow I rang for housekeeping but they never picked up so I ended up throwing a towel over the pillow. The sheets were marked. The carpet was really badly marked.The bathroom was ok but I didn't look too much just in case. The hotel was noisy too.

AccorHotels certified review
Hywel Business - 10/07/2017
« Very good »

Great success room a upgraded, thanks. Did smell a bit musty. Asked for safe to be unlocked twice for me but never happened. Everything else very good. Polite staff, quiet central location and nice breakfast.

AccorHotels certified review
Danny Families - 10/07/2017
« Noisey »

Me and my daughter were put in a room directly facing a bar on the opposite side of the street. The noise was deafening and did not stop till 3am. Absolute nightmate

AccorHotels certified review
David Q. Couples - 10/07/2017
« Poor »

I was very disappointed, I stay in many hotels across the globe, I found your checking in facility poor, the service was lacking what I would expect paying over £200.00 for a night, and one member of your night porter staff ( female )

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