Hotel - Novotel Liverpool Centre
Novotel Hotel Novotel Hotel

Novotel Liverpool Centre Hotel

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4.0/5 2,480 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 209 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 10 family rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,983 reviews

Our guest reviews for Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,480 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 16/02/2018
« Comfortable stay »

Room was comfortable and clean but was not set up as a family room as we had booked. We had to ask twice for the bed to be made up - eventually sorted at 8pm (first asked reception at 4 pm).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane F., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Julie J. Families - 15/02/2018
« Wonderful stay. Couldn't have asked for more »

Reception was clean and welcoming, the check in desk was busy and they were struggling training new staff and trying to allocate rooms but did their best to get things sorted as quickly as possible. That's life. Room was clean and large. Breakfast was delicious and surprisingly hot for a buffet, freshly topped up. Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie J., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Anonymous Business - 15/02/2018
« very good »

The staff were great but my room had been set up for a family ie sofa bed was still out and a cot was in the way

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin B., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Nikki B. Families - 15/02/2018
« Central Location Very pleasant staff »

The hotel was clean and ideal for our stay in central Liverpool the staff were extremely helpful however seemed to be understaffed in reception at times had to queue for 10 minutes some people more. Breakfast I didnt book but the queues waiting in reception were rather long so maybe people should be given a slot not ideal coming down to reception and have crowds waiting to eat. Also key cards were a issue had to go and get them re-done several times which is quite annoying when you get up to the 5th floor and the key card fails again and you have to go back down. The swimming pool says heated pool the pool was cold on day 1 and it was freezing on day 2 of our stay and I booked this hotel for the heated pool but couldnt use it as I have a condition and cannot get in cold water and staff need to inform visitors that if you dont use the swimming pool card to gain access within 10 minutes it stops working and you have to go and queue again at reception for another one. I know it sounds like im complaining but it was still a pleasant stay and as I said all staff reception, cleaning etc were very nice and did there very best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolette B., Thank you for taking the time to tell us about your stay at the Novotel Liverpool City Centre. Please allow me to express my sincerest apologies that your experience did not meet your expectations, due to several issues. At Novotel we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
R W. Friends - 15/02/2018
« Comfortable and convenient »

Fantastic location for shops, restaurants and bars. Short walk to Lime Street station too. The staff are friendly and helpful. The breakfast is good and regularly refreshed. The rooms are well appointed, clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard W., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Claire D. Families - 14/02/2018
« A lovely stay in the heart of Liverpool. »

As a family of 4 with 2 young children we had a lovely very stay. It was my daughters birthday and we had balloons and some birthday banners in our room as well as drinks vouchers for a welcome drink for her birthday, which was a lovely touch. All staff were helpful and friendly and the breakfast was good and plentiful. Lovely pool which was open all day for children too, which suited us well. Spacious rooms, with everything you need including a nice coffee machine. There was only one thing that disturbed us was during our second night stay there was a type of knocking/banging noise that seemed to go on and off all night, which disturbed us a little and it wasn’t there the first night. Otherwise, a lovely stay in a great location. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire D., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
John B. Couples - 14/02/2018
« Disappointing »

As a Gold Member of Accor I expected better

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Palfi Welcome Manager

TripAdvisor review
Couples - 14/02/2018
« Love love me do! »

Great place to stay, right in the heart of the city, lovely rooms, lovely bar, and the staff are so helpful and friendly. The location is fantastic. We had a room with a queen sized bed which we loved. I have stayed here twice now and would recommend this hotel strongly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Michelle M. Couples - 13/02/2018
« Excellent Surprise »

I booked this for my son and his girlfriend as a surprise for his 18th. I notified the hotel prior to their arrival and the hotel so kindly upgraded their room, put balloons and banners in there and also a cars with 2 free drinks vouchers. Excellent service. My son was so made up. Thank you very much. We will definitely use again and recommend to others. x

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle M., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Paul T. Families - 13/02/2018
« Night away with my wife and children »

Staff were helpful and the hotel clean and well positioned. Only minor issue was when I checked out I had to pay the bill when the rest of my stays in the hotel group I use the speedy checkout and get a paid bill via email after. I checked in online using the app so my details were available. Other than that a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul T., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Derek M. Families - 13/02/2018
« Excellent location and facilities but quite noisey »

Excellent city centre location just a few minutes walk from lime street station. The hotel bar and restaurant were brilliant with a great choice of food and drink. Breakfast at the hotel was very good also and the staff really nice and attentive. Even on the 8th floor the noise from the side street below was loud with the home bargains store loading bay and nightclubbers ruining a decent nights sleep. Would avoid this side of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek M., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
A B. Solo - 13/02/2018
« Ms a b. »

Nice stay great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adelaide b., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« Great stay inbThe UK »

Very nice, clean room friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles A C., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Terry D. Couples - 11/02/2018
« Great place to stay »

From when we arrived to checking out the staff were efficient, friendly and helpful. The room was spotless, bed very comfortable and the breakfast very good . We appreciated being able to leave our luggage after checking out and having the rest of the day sightseeing without carrying it around.Will recommend this hotel to friends and family and will use it again on our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry D., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Jørgen Friends - 10/02/2018
« Good »

We felt everything was as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorgan E., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Bill A. P. Families - 09/02/2018
« Great location and great room »

Title says it all. Grateful for room upgrade. Staff very welcoming and excellent breakfast in comfortable surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Davies, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Emma Families - 09/02/2018
« Lovely hotel »

Really lovely hotel. Stayed here before & wanted to go back. The bar area is modern & cosy. Breakfast very nice. The gym & pool perfect for a hotel. Location ideal with the car park next door & only £11 for 24 hours with the hotel discount. The only reason the hotel didn’t her 10 score was because the room was too hot & the air conditioning didn’t seem to work. Really struggled to sleep in the heat. Would have complained but didn’t think it was worth it as we were only there 1 night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma Williams, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Robert Business - 09/02/2018
« Very pleasant stay »

Hotel well situated in the heart of Liverpool. Very clean, helpful staff, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Smith, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Paul B. Couples - 07/02/2018
« Christmas present trip »

overall very good despite the hotel being very busy we were treated very courteously and small issues like the light bulb failing were rectified immediately. Very well situated hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager

AccorHotels certified review
Debby J. Couples - 06/02/2018
« Good stay »

Good stay overall. Room was amazing and the cards abd balloon for my birthday had been a lovely touch. Breakfast was chaotic! We got a table for 2 which was very close to other tables meaning you couldnt move or have a conversation. People kept brushing past us while we tried to eat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah J., Thank you for taking the time to tell us about your stay at the Novotel Liverpool City Centre. I'm very glad to hear that you had a warm welcome. But please allow me to express my sincerest apologies that your experience did not meet your expectations, due to busy times during breakfast. At Novotel we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Palfi Welcome Manager

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