Novotel Liverpool Centre Hotel

The hotel was clean and in a good location. Everything else was below standard. The lack of a reception desk is a very disconcerting sight upon arrival. When I entered my room I found my safe locked, I called 'reception' to ask for it to be reset, not surprisingly it was not rectified during my week long stay. The lack of care from staff at breakfast was a huge let down, very unprofessional and unwelcoming. Not to mention the lack of empathy for a person with a dietary requirement such as soya milk, I was made to feel like an annoyance more than anything. I could go on but quite honestly I don't think anything I said would make any difference.

Room was very nice, staff very friendly. A little disappointed that cleaning staff didn't take away rubbish each day when room was serviced or vacum the room when it was obviously dirty.

This is the 3rd time in 6 months I have stayed in the Liverpool Novotel. I have found the reception staff on each occasion to be unattentive and they struggle to speak clear English. On one occasion no-one was on reception for 15 minutes, while I waited and on another the system did not work. As a Premier Sofitel member I can honestly say this is the worst Sofitel/ Novotel I have stayed in in the past 3 years

Great location, good room and really enjoyed the spa.

It was lovely very happy with all service.

Good polite staff. Fantastic location. Good facilities

Lovely hotel with clean rooms and modern stying

All the staff were really helpful and friendly. Also the pool was great.

I found the hotel very grubby to be honest. The pillows were stained with yellow I rang for housekeeping but they never picked up so I ended up throwing a towel over the pillow. The sheets were marked. The carpet was really badly marked.The bathroom was ok but I didn't look too much just in case. The hotel was noisy too.

Great success room a upgraded, thanks. Did smell a bit musty. Asked for safe to be unlocked twice for me but never happened. Everything else very good. Polite staff, quiet central location and nice breakfast.

Me and my daughter were put in a room directly facing a bar on the opposite side of the street. The noise was deafening and did not stop till 3am. Absolute nightmate

I was very disappointed, I stay in many hotels across the globe, I found your checking in facility poor, the service was lacking what I would expect paying over £200.00 for a night, and one member of your night porter staff ( female )

the room was in need of better cleaning the wall beside the bed had where of hand Marks and dirt ground in.the carpet was in a bit of a state and around the bin itself the carpet has heavy staining.The beds were very uncomfortable and it was because they had a king size underquilt under protector on a queen size bed.

Front desk was short staffed. Didn't find bed comfortable.

Myself and my family had a wonderful time and truly enjoyed our time at Novotel Liverpool Centre Hotel. The bedrooms were spotless and beds very comfy. The swimming pool, while small but adequate sized, was an added bonus!! The staff were very helpful and made our stay even more enjoyable. Thank you to all and we will certainly be back!