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Novotel Liverpool Centre Hotel
Mid-scale hotel for business or family trips
Discover the stylish 4-star Novotel Liverpool Centre hotel and enjoy the close proximity of the Liverpool Echo Arena, Albert Dock and Liverpool One shopping centre. Keep fit in our fitness centre or relax by the indoor heated pool. The spacious facilities will make your meeting, conference or wedding reception unforgettable at Novotel.
Hotel extras
Central location close to Liverpool One shops
RopeWalks - Food and Drink Lounge
10 fully equipped meeting rooms, WiFi
1.6 km from Liverpool Lime Street Station
11 km from John Lennon Airport
This hotel is PLANET 21 Gold
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Services and practical information
Online check-in
Online check-in: Your arrival will be carefully prepared by our team Fast check-out: Simply return your key
Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, large flexible work area, 32" LCD TV, complimentary high speed WiFi, hair dryer, iron, laptop safe, minibar, tea/coffee facilities. Up to 2 adults and 2 children
Executive Room
An experience combining relaxation and focus. All our Superior room features plus a Nespresso coffee machine, Bose Ipod docking station, extra bathroom amenities, bathrobe & slippers, complimentary internet access, local calls and water. Up to 4 people.
ROPEWALKS BAR AND KITCHENType of cuisine: International
RopeWalks Bar And Kitchen is a centre of entertainment and dining to suit your tastes and time. With an interactive Jukebox, acoustic Piano or XBOX 360 there will always be something to keep you entertained.
Photo non contractuelle / Strictly non binding
Ropewalks Bar And Kitchen
Ropewalks bar and kitchen takes its design inspiration from the rich naval and maritime history of Liverpool and the famous Albert Dock. With bespoke designed furniture and our beloved piano we have created a warm and inviting atmosphere to enjoy a luncht
Service was friendly but the breakfast I paid for was distinctly overpriced and of a poor standard. Very fatty bacon and scrambled eggs were overcooked and inedible.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Adam K., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
S O.Business - 15/06/2018
« Very good stay »
Good location, nice room and great breakfast
Our hotel has responded to the review
Our hotel has responded to the review
Dear Spencer O., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
NigelBusiness - 15/06/2018
« Good Location for the convetion centre and city cenre and ropewalks »
I was attending the ACC and this was 10 minutes walk, also handy for the shopping centre, Liverpool central train station and the restaurants and bars in Ropewalks, made use of the small but well equipped gym - does get busy early evening so go at 06 30 before breakfast Slightly marred by No bottled water in the room People sleeping rough on the streets outside - but no trouble
Our hotel has responded to the review
Our hotel has responded to the review
Dear Nigel G., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
Kerry M. M.Families - 13/06/2018
« No hot water »
You had no hot water running for 24 hours. I was offered a discounted night for the Sunday only to find it was 10.00 less on what I could of got the same room on booking.com. I booked my colleague in also on the Monday and the rate was quoted well over £149.00 inclusive of breakfast only to find again that booking.com was overing £79.00 excluding breakfast! I had to notify this to the receptionist who did put it right. However, with the inconvenience caused I really don't think that a 10.00 reduction for no water for 24 hours was sufficient.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Martina M., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Palfi Welcome Manager
AccorHotels certified review
Sheila P.Couples - 13/06/2018
« Excellent as usual »
Staff always helpful
Our hotel has responded to the review
Our hotel has responded to the review
Dear Sheila p., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager
AccorHotels certified review
DylanCouples - 13/06/2018
« Really good stay. »
Had a really good stay in Novotel Liverpool Centre, room on 10th floor was anazing. Great view over Liverpool. Great bar experience : special thanks to the young polish girl (sorry didn’t catch the name) who is truly a great value to the hotel, professional, fun, smiley and friendly. Thank you!
Our hotel has responded to the review
Our hotel has responded to the review
Dear Dylan C., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Anita Palfi Welcome Manager
AccorHotels certified review
Janet C.Couples - 12/06/2018
« Enjoyed stay would definitely return »
Great location. Excellent check in with very helpful and welcoming male staff member. He also sorted a problem with my incorrect information on my email which I’d not been able to resolve by telephone. Very impressed. Clean room. could have done with top up ofbiscuits and coffee ( no biscuits second day) toiletries not enough for 2 x 2 days ( husband used own) but again top up needed. Breakfast as usual plentiful, hot and good quality. Found disabled room inconvenient for my disability as not a wheelchair user, toilet for me was too low. The shower over the bath was difficult to use and got the floor very wet,if I stay again I would request a shower cubicle . Would definitely like to return
Our hotel has responded to the review
Our hotel has responded to the review
Dear Janet C., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
JoCouples - 12/06/2018
« Catalogue of errors »
We weren’t told on arrival that there wasn’t any hot water available, and then when I raised it with reception they said it would be on imminently. It wasn’t on until part way through the next day and even then it was discoloured. Due to not being able to have a hot shower we didn’t use the swimming pool, or chance having breakfast in the hotel as I didn’t expect it could be sanitary without hot water. The key card machine wasn’t working so we had to be escorted to our room. And on check out we weren’t even asked how or stay was.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Joanne R., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact my self to discuss this further at : h6… Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
NajaBusiness - 12/06/2018
« Great location and services. »
It feels grestt to be back. The room is spacious and the staff is attentive and friendly.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Rosliana R., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
AnonymousBusiness - 11/06/2018
I arrived following a long drive from South Wales, the lady the checked me in was very pleasant and informative. Over the past couple of years you have spent a lot of money in refurbishing the front of house / F&B areas. Which seemed to have worked well. But the first and last place the customer see's is reception and I must say it is always a mess, bins full, untidy cables and wires, this area has been badly designed and leaves a bad impression.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Alan C., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the reception area, I do apologise as this is only temporary until our new desks arrive. The full bins is no excuse and will be monitored more frequently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
JohnBusiness - 11/06/2018
« A Bad night in a Good hotel »
No hot water in either the evening or the morning. The GM was very prompt in refunding the room charge. So, although the hotel was not up to its usual standard they clearly did their best to remedy an unsatisfactory situation. I will be staying again this week.
Our hotel has responded to the review
Our hotel has responded to the review
Dear John, Thank you for taking the time to share your feedback. As you are aware this is not our usual service. It can be difficult when issues arise such as this as it reflects on the great service our staff provide. Hopefully next time, your stay will be as pleasant as it normally is. We look forward to your next visit. Kind Regards, Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
AnonymousFamilies - 11/06/2018
« Good but room very hot and noisy in the early morning »
The hotel was fine, everything you expect of a Novotel with an excellent location. The only issue was that the room was very hot despite turning air conditioning onto maximum setting and the noise from the street below was very noisy in the early mornings.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Richard L., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. I am pleased that you enjoyed the hotel its self however a but disappointed regarding the hot room and street noise. Rest assured we have indeed resolved the issue of the air cooling system and it is now fully operational. The street noise I do apologise for this as I do not want our guest to experience this therefore we will take a look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
Michael M.Business - 11/06/2018
« Good hotel as usual »
I always choose to stay at the Novotel when I am in Liverpool and will continue to do so.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Michael M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader
AccorHotels certified review
AnonymousCouples - 10/06/2018
« very good »
Room was clean, staff was friendly, all how we were expecting, air condition would have been nice and it is quite noisy sometimes
AccorHotels certified review
L F.Families - 10/06/2018
« Good »
Very good
AccorHotels certified review
Derek F.Solo - 10/06/2018
« Casual and convenient »
Pleasant stay spoilt by extortiinate parking charges not associated with your hotel if course...could you not broker a deal with NCP for paying guest...17 pound for an overnight park is a bit much !
AccorHotels certified review
Janice W.Couples - 10/06/2018
« Ms »
Comfortable room; helpful staff on the desk. It wasn’t pleasant having a cold shower in the morning because the hot water was off.
AccorHotels certified review
Tracy B.Couples - 10/06/2018
« Great value for money »
Nice room, clean and comfortable and the breakfast was good, would stay again.
TripAdvisor review
chrishans0nBusiness - 10/06/2018
« Excellent service »
Friendly, welcoming, comfortable with excellent staff across the board. Good restaurant menu. What more could you ask? Perfect for business, which is my regular usage, but also ideal for family and friends leisure or vacation usage.
Our hotel has responded to the review
Our hotel has responded to the review
Dear Mr Hanson, Thank you for your lovely review based on your experience at the Novotel Liverpool. It is always a pleasure to hear positive feedback about our hotel. We always welcome you with open arms Mr Hanson. Until next time, Conner Farmer Reception Team Leader
AccorHotels certified review
Joe D.Couples - 09/06/2018
« Good overall but.... »
Straightforward booking, helpful staff, good location but 'upgraded' room was next to construction work, which started at 6.30am each day.
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