Hotel - Novotel Liverpool Centre
Novotel Hotel Novotel Hotel

Novotel Liverpool Centre Hotel

4.0/5 2,728 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.90 GBP Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

  • 209 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 30 family rooms
  • 13 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,090 reviews

Our guest reviews for Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,728 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jason N. Families - 13/02/2019 AccorHotels certified review
« Jason N. »

The stay at the hotel was fine. But after we left we realised we had left some clothing in the wardrobe. We contacted the hotel a number of times. After a week we were contacted to say the clothing had gone. Very disappointed things could go missing. We would not stay with Novetel again for this reason.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Conner Farmer Reception Team Leader

Mrs Y. Families - 13/02/2019 AccorHotels certified review
« Well located hotel , basic »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Conner Farmer Reception Team Leader

Valerie V. Families - 12/02/2019 AccorHotels certified review
« Mrs »

Early check in which was great as we had a very early flight and a child with us . Staff in restaurant were very friendly . Bed very uncomfortable only 1 pillow each which was very small . Had to go get a new card 3 times would not work . Sheets were also not very clean . Reception area very unorderly looking .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the room, I am sorry that It was not to your satisfaction. As for the reception area, I can confirm as of next month we are starting the construction of the new welcome area which will be more practical. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Conner Farmer Reception Team Leader

Joanne M. Families - 12/02/2019 AccorHotels certified review
« We had a nice time »

We had a nice time but my husband hit his head in the pool as the step is the same colour as the pool which is impossible to see, he had cut on the side of his head that has been very sore since he left

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m. We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your husbands head, I am so sorry to hear that this happend I hope he is doing well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Conner Farmer Reception Team Leader Sincerely,

Michelle Couples - 12/02/2019 AccorHotels certified review
« Great location »

Staff are extremely friendly and so helpful, rooms are also a perfect size. The hotel itself is in a perfect location a stones throw away from pubs and shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader

Noelle B. Families - 11/02/2019 AccorHotels certified review
« Very enjoyable »

Comfortable , relaxed stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Conner Farmer Reception Team Leader

Julie Families - 11/02/2019 AccorHotels certified review
« Great hotel »

Great hotel helpful staff brilliant location everything you need it will be our go to hotel in Liverpool been here couple of times now and couldn’t ask for more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Conner Farmer Reception Team Leader

Victoria A. C. Couples - 10/02/2019 AccorHotels certified review
« Great stay »

Staff are so professional ver friendly and so welcoming we cannot wait to come back and stay.

Business - 10/02/2019 TripAdvisor review
« Excellent stay »

Everything worked, pleasant staff with a friendly greeting upon arrival, fantastic power shower, nice ambience in restaurant and bar with excellent service.....the only criticism is not enough pillows, only one on each side of the bed and no spares anywhere....

Our hotel has responded to the review
Our hotel has responded to the review

Hi RIckyCherry, Thank you very much for sharing your experience based on your stay at the Novotel Liverpool. It is always a pleasure to receive positive feedback such as this. In regards to the extra pillows, I do apologise that there was no extra pillows as they should have been in the wardrobe. Rest assured if this was to ever occur again (hopefully not) please feel free to contact our reception team who would be more than happy to bring extra pillows up to the room. Thank you again and we hope to see you very soon :) Kind Regards, Conner Farmer Reception Team Leader

Darren Solo - 09/02/2019 AccorHotels certified review
« fantastic »

early check in was great my room fantastic bar drinks to expensive for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Conner Farmer Reception Team Leader

David H. Business - 08/02/2019 AccorHotels certified review
« Relaxing Work Trip »

I stayed at the Liverpool hotel and had great experience. The staff are very friendly and will bend over backwards to help you. Lovely bar and restaurant and great food. Rooms are very comfortable. Will defiantly be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Healey We are delighted to read that you had an excellent stay and enjoyed your return visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Conner Farmer Welcome Team Leader

Peter M. Families - 08/02/2019 AccorHotels certified review
« Helpful staff and comfortable room »

Helpful staff and comfortable room. Found the lighting in the room and hotel lounge too subdued and difficult for reading. Breakfast good but would have liked more Black Bread. Good central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Conner Farmer Reception Team Leader

Jen Couples - 07/02/2019 AccorHotels certified review
« Mrs Jennifer B. »

Staff very welcoming on our arrival and throughout our stay. Nothing was too much trouble. It was my husband’s birthday and we arrived back to our room to find a card and some cakes.....a nice touch. We will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer B., Thank you for your nice review. We are really glad that you enjoyed your stay with us and that you liked our little surprise. Hope to see you again soon. Sincerely, Konstantina Karydi, Reception Team Leader

Peter K. Couples - 06/02/2019 AccorHotels certified review
« Pleasant stay. »

A welcoming arrival, staff always ready to help make our stay more pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I can see that overall you had a good stay with us. However in order to improve ourselves, would you be able to tell where did we fall? I will share your kind comments about the staff with all the team, I am certain they will be happy to see that all their effort has a reward on the customers experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Marcano Operations Manager

Terence F. Couples - 06/02/2019 AccorHotels certified review
« Beyond expectations »

Comfortable, enjoyable, pleasant and relaxed.

Peter. Couples - 06/02/2019 AccorHotels certified review
« Comfortable and afordable »

I Had a nice stay at Novotel Liverpool. Staff were friendly and polite. Room was large and spacious. Bed was very comfortable and clean. The only thing i Didnt like was the toilet in the room was seperate to the bathroon and this is just my own opinion. I dont understand why its designed this way. It doesnt contain a sink in the toilet cubical meaning you have to wash your hands in the main bathroom. How many people each week use those toilets and then opn the door handle to exit the cubical. Germ control is very poor in that respect. The toilet should be in the main bathroom.

Anonymous Business - 04/02/2019 AccorHotels certified review
« Pleasent and comfortable. »

The stay was good, clean room and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Conner Farmer Reception Team Leader

Ronan H. Friends - 04/02/2019 AccorHotels certified review
« Lovely hotel, perfect location »

There was a large group of us staying in hotel and we were looked after very well. All staff were very polite. Breakfast was nice but kids were looking forward to pancakes, so an omelette chef would be brilliant, or failing that a pancake machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Conner Farmer Reception Team Leader

Stephen Families - 03/02/2019 AccorHotels certified review
« Lots of uncertainties »

Made 2 bookings One for a friend and one for my family Parking: pls clarify the parking situation on your website by stating that you DO NOT have parking. The parking opposite your hotel is paid for and it is not yours. We had to change from anothet hotel to novotel because it promised parking at a subsidized rate. Please also kindly specify that your CHECK IN time is much later than other hotels comparedly. 2 hours after noon! I feel it needs to be emphasize so people know that cant book your hotel to arrive in the morning eg coming from an airport or something. - Your website made a lot of mistakes on my booking - 1. Where i specified 2 adults and 2 children - it did not include my children- i had to call - 2. Breakfast! We could not have breakfast because the website did not include it in my request and still charged my 150 pounds. And the reason we removed breakfast from my friends booking was to get the 129 pounds rate. All these made the stay very unpleasant experience I am afraid To many things happened wrongly for me to not give a negative feedback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You are right we do not have our own car park and we do not advertise that we do. I'm sorry to hear that you were misinformed. Most hotel check in times are in the afternoon to give the guests from the night before a chance to leave and then time for us to clean every room. I'm sorry that there was some confusion over the rates. Please feel free to call us directly on your next booking and we can assist you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lynsey Kaplansoy Welcome Manager

Tanya Couples - 03/02/2019 AccorHotels certified review
« Excellent »

Had wonderful stay very cosy room with lots of complimentary extras i loved it didnt want to leave the bed was amzing and i could of slept in it like forever and the shower wad just out of this world very nice

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