Novotel Liverpool Centre Hotel

We stayed at the hotel for our first trip to Liverpool , an early 11th birthday treat for our eldest son . We've stayed at many Novotels , in UK and Europe, this was one of the best . The hotel is ideally located , just a short walk from the Albert Dock and Liverpool One shopping . We came by car , and parked in adjacent ( discounted ) car park , but hotel is located close to bus and train stations . There are countless options around for pubs and restaurants but the staff in the hotels own facilities are ever so polite .

first breakfast there was no tables re-set or cleared when we came down approx 8am second day no bacon in the tray no one seemed bothered about a little movement to get us cutlery on the first day i did ask for the bacon and was passed some through the hatch we will definitely use the hotel again but we have decided not to pay for breakfast staff we great in the bar

Fab location good amenities at hotel just shame parking wasn't more discounted as a hotel guest

The hotel was clean and in a good location. Everything else was below standard. The lack of a reception desk is a very disconcerting sight upon arrival. When I entered my room I found my safe locked, I called 'reception' to ask for it to be reset, not surprisingly it was not rectified during my week long stay. The lack of care from staff at breakfast was a huge let down, very unprofessional and unwelcoming. Not to mention the lack of empathy for a person with a dietary requirement such as soya milk, I was made to feel like an annoyance more than anything. I could go on but quite honestly I don't think anything I said would make any difference.

Room was very nice, staff very friendly. A little disappointed that cleaning staff didn't take away rubbish each day when room was serviced or vacum the room when it was obviously dirty.

This is the 3rd time in 6 months I have stayed in the Liverpool Novotel. I have found the reception staff on each occasion to be unattentive and they struggle to speak clear English. On one occasion no-one was on reception for 15 minutes, while I waited and on another the system did not work. As a Premier Sofitel member I can honestly say this is the worst Sofitel/ Novotel I have stayed in in the past 3 years

Great location, good room and really enjoyed the spa.

It was lovely very happy with all service.

Good polite staff. Fantastic location. Good facilities

Lovely hotel with clean rooms and modern stying

All the staff were really helpful and friendly. Also the pool was great.

I found the hotel very grubby to be honest. The pillows were stained with yellow I rang for housekeeping but they never picked up so I ended up throwing a towel over the pillow. The sheets were marked. The carpet was really badly marked.The bathroom was ok but I didn't look too much just in case. The hotel was noisy too.

Great success room a upgraded, thanks. Did smell a bit musty. Asked for safe to be unlocked twice for me but never happened. Everything else very good. Polite staff, quiet central location and nice breakfast.

Me and my daughter were put in a room directly facing a bar on the opposite side of the street. The noise was deafening and did not stop till 3am. Absolute nightmate

I was very disappointed, I stay in many hotels across the globe, I found your checking in facility poor, the service was lacking what I would expect paying over £200.00 for a night, and one member of your night porter staff ( female )