ibis Dubai Mall of the Emirates Hotel 3 stars

TripAdvisor rating 4.0/5 1,807 reviews
ibis Dubai Mall of the Emirates
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+ 16 Services
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Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Free WiFi, Private Indoor Car Park

  • Rooftop swimming pool

  • Free daily shuttle to the beach

  • A few minutes away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 1 meeting room(s)

Hotel location

ibis Dubai Mall of the Emirates

2 A Street
Al Barsha Heights
P.O Box 283825
283825
dubai
united arab emirates

Tel: +97143823000

Fax: (+971)4/3823001

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro :   Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Currently, close to our hotel

Ski Dubai, leisure

From 01/01/2013 to 31/12/2019

At 433 m

Shopping at the Dubai Mall

From 01/01/2019 to 31/12/2019

At 12 km

International Autumn Trade Fair

From 19/11/2019 to 21/11/2019

At 15 km

International Motor Show

From 12/11/2019 to 16/11/2019

At 15 km

VOD Dubai International Jewellery Show

From 13/11/2019 to 16/11/2019

At 15 km

Emirates Airline Dubai Rugby Sevens

From 05/12/2019 to 07/12/2019

At 20 km

Our accommodations

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

AMICI

Type of cuisine: International

Amici Restaurant is located next to the lobby of the hotel. Guests can enjoy international cuisine in a contemporary setting at an affordable price. Early risers start from 4:00 am till 6:30 am and late risers start from 10:00 am till 12:00 noon.

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ BAR

Photo non contractuelle / Strictly non binding

Unwind with your favourite cocktail or try something new from the exclusive and diverse menu at the Ezaz Bar & Lounge located in the lobby. Ezaz has a vibrant ambiance that is complemented by its chic style and classic design.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 62 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 5 people

Find out more

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,219 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,807 reviews

Clean tidy bedroom in vicinity to shops and food venues

Customer review rating 4.2/5

Patricia J. Solo - 10/06/2019 AccorHotels certified review

I was greeted well on arrival and let me stay straight away as I had an over night trip from Spain, guess because room was free as the usual time is 1400. I had travelling clothes on and well covered and had breakfast in the main room not knowing any different for the next three days. The last two days I had shorts and tee shirts. On the fourth morning I was told by a male waiter "you have much less clothes on and you need to go to the outlying breakfast area." I never argued as I respect every country I go to. Another young man came in almost as soon as I did in proper tee shirt and shorts and was told by the same waiter when questioned as to why he couldn't go into the big room and the waiter's reply was "We feel guests would be more comfortable out here." He never argued either. I had already checked with a woman to ask if I was appropriately dressed. On another occasion I went to the bar following a tour to the sand dunes, later in the evening. The female waiter addressed and looked after me very well. I sat at the back inconspicuously but a male guest came in and sat two tables to my left and he was looking at me all the time. I could see him from the corner of my eye and he only stopped to say thanks to barman in red shirt, who also looked at me until he turned to go behind the bar. I left the bar as was made to feel unwelcome and uncomfortable

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Fantastic as usual

Customer review rating 4.2/5

Mrs S. M. Couples - 10/06/2019 AccorHotels certified review

The food is great and cater for a wide range of dietary needs. Staff was very helpful as always, Over the years since 1980s, my family and I have stayed in the Ibis when passing through Dubai. The hospitality and the convenience of going shopping is a major draw card for me. Rooms are clean and staff are helpful.

Dear Sue Ellen M., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Good

Customer review rating 4.2/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Okay. Staff were helpful.

Dear Alqumaz Abdullah, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Ehab F.

Customer review rating 4.2/5

Ehab F. Couples - 08/06/2019 AccorHotels certified review

جيده

Dear Ehab F., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

It was not bad

Customer review rating 4.2/5

Nashwa E. Friends - 08/06/2019 AccorHotels certified review

The room smell wasn’t good and there was no fresh air on it as if it was closed or not in use for a very long time

Dear Nashwa E., Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Hotel Feedback

Customer review rating 4.2/5

Jen Friends - 08/06/2019 AccorHotels certified review

Upon arrival very late at night there was no room available to meet our request - room with two beds (twin room). While we waited for this to be rectified we were provided with a free drink. The security guard on duty was very helpful and welcoming. Our booking included breakfast however I had to ask the front desk for the details as this information was not provided. Throughout our stay the security guard Mizanurrahman was a great face of the hotel. It was through discussion with him that we found out about the shuttle to the beach and the availability to use the Novotel pool - this was day 3 of our 4 day stay - disappointing that the front desk did not supply this information at check in.

Dear Kimlin G., We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the reception, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Amazing

Customer review rating 4.2/5

Hazel B. Couples - 06/06/2019 AccorHotels certified review

The Receptionist named Ian was very accomodating and hospitable.. Thankyou.. Till next time.

Dear Hazel B., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Pretty Good

Customer review rating 4.2/5

Sayem G. Solo - 02/06/2019 AccorHotels certified review

The hotel environment was conducive. Especially Mr. Ian has helped a lot with getting settled for a long stay of around 25 days at Ibis mall of Emirates. Really appreciate your service level

Dear Sayem G., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Nice place to stay, helpful staff

TripAdvisor rating 4.0/5

mrx698 Business - 01/06/2019 TripAdvisor review

Front reception staffs (Daniel, if i am not wrong) are really helpful, breakfast choice sufficient, room clean and air con work well, room size small but ok for single or couple traveller. Near to Mall of Emirates but take long time to walks (walk round the building).

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Exceptional

Customer review rating 4.2/5

Jennifer Solo - 31/05/2019 AccorHotels certified review

Loved everything great pool near to mall smiling and lovely staff like Jefferson and hanecel.

Dear Jennifer D., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Satisfied

Customer review rating 4.2/5

Rahman Solo - 31/05/2019 AccorHotels certified review

Service wise amazing service from Jefferson and ian.

Dear HAMIDULLAH R., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Amazing

Customer review rating 4.2/5

N. Solo - 30/05/2019 AccorHotels certified review

Rooms r nice n clean. Affordable. Staffs Jefferson always smiling n happy. Food is good too. Near all the good malls.

Dear ayhub n., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Very good location

Customer review rating 4.2/5

Maria Solo - 30/05/2019 AccorHotels certified review

Very nice and they let do check-in earlier

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Excellent

Customer review rating 4.2/5

Allison D. Couples - 28/05/2019 AccorHotels certified review

Very Good

Dear Jefreyr D., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Awesome

Customer review rating 4.2/5

P. Solo - 27/05/2019 AccorHotels certified review

Smiling reception Jefferson he’s friendly.

Dear Hammad P., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Nice

Customer review rating 4.2/5

Anonymous Solo - 26/05/2019 AccorHotels certified review

Amazing location and easy access to transportation and hotel itself is very good with very helpful staff Jefferson and hotel has that restaurant.

Dear abdulelah a., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Very good hotel, great staff, perfect location

Customer review rating 4.2/5

Luca Friends - 26/05/2019 AccorHotels certified review

It's my third time here, I appreciate the location, close to a metro station but also in a neighborhood with many small restaurants and shops. Staff friendly and room big enough for a few days stay. Very good and generous breakfast.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Greate nice and clean

Customer review rating 4.2/5

Alwyn Couples - 26/05/2019 AccorHotels certified review

Friendly helpfull clean and very nice only the side views windows are dirty and fridge to small

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

Nice short break

Customer review rating 4.2/5

Steve M. Couples - 26/05/2019 AccorHotels certified review

Very comfortable stay, very good check in service.. Breakfast very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates.

It was good

Customer review rating 4.2/5

Mohamed T. Business - 26/05/2019 AccorHotels certified review

my experience was good as usual, great staff, very helpful. But i have the same comment as usual the internet speed needs to be upgrade.

Dear Mohamed T., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates
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