Hotel - ibis Dubai Mall of the Emirates
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Dubai Mall of the Emirates Hotel

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4.0/5 1,379 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 204 rooms
  • 136 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 54 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,681 reviews

Our guest reviews for ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,379 reviews
AccorHotels certified review
Ibrahim Friends - 20/02/2018
« good alwes »

. v good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ibrahim A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates.

AccorHotels certified review
S Couples - 19/02/2018
« Good staff, room a bit disappointing »

We enjoyed our stay, but felt the towels in the room were very poor quality. We didn't have a bathmat, and the housekeeping was done too late in the day - that meant you had to use dirty towels. The shower was a bit grotty too. We loved the breakfast, especially the early option when we left for the airport, and enjoyed the rooftop pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sheila S., We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the cleaning service , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Adele T. Friends - 19/02/2018
« great but the room could do with some airing, as it smelt musty »

breakfast hardly catered for gluten free diet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Adele T., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Maleeha K. Couples - 19/02/2018
« Not worth the price »

For the price you guys charged me, the service and accommodations were pretty average

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Maleeha K., Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

AccorHotels certified review
Garza Couples - 19/02/2018
« Nice place to stay it's close to the Emirates mallall »

It was nice bed was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Tristan G., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Gilbert C. Couples - 19/02/2018
« Very friendly and educated staff members »

Our experience was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Gilbert C., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

AccorHotels certified review
Anonymous Business - 19/02/2018
« Service ok, but cost is high »

High cost

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Jithin J., Thank you for taking the time to complete our online guest questionnaire. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to Room Rate. I am pleased to confirm that we have a dynamic pricing strategy, and our room rates vary with season, demand and supply on daily basis, hence the rate may change daily. You were visiting ibis MOE – Dubai during a peak period of the year, hence the rate was competitive and in line with other two stars hotels in Dubai. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to have a pleasure to welcoming you again in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

AccorHotels certified review
Craig L. Couples - 19/02/2018

i thank the host that allowed us to enter early to get some much need sleep,unfortunately all that was available was room 159 apparently (head host offered her clients better room,and really goes out of her way with clients she greets and spends no time on others)which leaked water from toilet and had a constant bad odor ,the door to shower was also a concern that sound each time you opened as it was about to shutter,we were offered to change rooms and we should have done this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Craig l., Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
D. T. Business - 18/02/2018
« Excellent as usual »

Friendly staff,good atmosphere,good lcation

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.T. D., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Satyendra S. Business - 18/02/2018
« ok experience »

It was ok experience . The breakfast was real downer...the hotel mgt needs to relook at the breakfast menu!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Satyendra S., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Athanase B. Families - 18/02/2018
« I'am extremely satisfied because of your excellent reception agents. »

My wife and I got a good services. Hanacel,Camille and Ian were professional and provided us and my sisters in law during stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Athanase B., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Mohamed M. Business - 18/02/2018

Very good location,very nice stuff, room is poor , no safe olso the bathroom is soo narrow area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed M., Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Fawad H. Solo - 18/02/2018
« Comfortable and quiet »

All necessary facilities were nearby. Located in a homely neighborhood which is great. Also close to MOE and restaurants. Very conveniently located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman H. General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Olivia S. Business - 18/02/2018
« olivia »

The location is very good, only 5 min walk to Emirates mall, very friendly staf, i realy did enjoed my breackfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Olivia s., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Ramesh P. Couples - 18/02/2018

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ramesh p., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Ruben Couples - 17/02/2018
« Excellent »

Fantastic, rooms are bery nice, staffs are always with smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ruben P., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Ahmed R. Business - 17/02/2018
« my overall experience was excellent »

the ladies at the reception are really friendly and helpful, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed R., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Tharanga Couples - 17/02/2018
« Very nice hotel »

It was really nice experience. Great hotel , clean and nice room. Staff are very friendly and helpful. Specially reception staff very kind and polite . I would like to thanks IAN, Sonu, Gloria, hanisel, Jeff, Abdullah. So my check in and check out was very smooth. I like . So thank you IBis team and see you soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tharanga K., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Therese M. Business - 16/02/2018
« satisfied »

Our stay at your hotel was good . But I would like to note you the sink in the bathroom didn't work well always filled wiyh water when washing . And regarding Towels there is no small one for hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mre.Fadi M., Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

AccorHotels certified review
Michael J. C. Friends - 16/02/2018
« Great Experience »

The rooms were great and the hotel staff were very helpful. I will come back to the hotel when I visit Dubai again with my family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Michael John C., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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