ibis budget Auckland Central 3 stars

Customer review rating (ALL Rating) 3.4/5 129 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • Convenient location is within walking distance of local attractions

  • Situated in the heart of an ever-growing city

  • Wi-Fi available

  • Parking available

Our accommodation(s)

Room

Deluxe Studio on a High floor

  • 2 persons
  • 12 / 129 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Most of the accommodation: Balcony

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Hotel location

ibis budget Auckland Central

20 Wyndham Street
1010 AUCKLAND
New Zealand

GPS:-36.84722, 174.76483

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  129 reviews

TripAdvisor Rating  2.5/5  2,195 reviews

Disappointing

Customer review rating 2.0/5

Ciab Couples - Confirmed reviews ALL

I have stayed in many ibis budget hotels but I would not stay in this hotel again. It was very drab and could do with being repainted in white. The biggest problem was a terrible smell in the hall way. I have no idea what caused the smell. Otherwise the room was ok.

Dirty, Disgusting and Diabolical

TripAdvisor rating 1.0/5

Mikey W TripAdvisor review

Whatever you do, do not stay here! It's one of, if not the worst, places I’ve ever had the displeasure to stay. I echo all those who have had a similar experience that this hotel is a disgrace. So, where do I start? Let me see… Check-in wasn’t too bad, but ‘a mask’ on what we would find in each of the hotel rooms. I say rooms, as I booked 2 double rooms for 2 nights. How wrong was I. Anyway, read on as it gets more interesting. If the words don’t say 1000 things, my photographs will. Talking of which, (mmm) the Ibis Budget Hotel website shows ‘one thing’ and I ‘tell and show’ another. Please check it out and see for yourself. Pure horror! On entering the room, there was a faint smell of body oudour. Not the one day kind, but an in trenched kind of smell. The carpets had a shine to them, where they had been worn to the point the pile had turned itself into a smooth laminate kind of flooring. And yes, it was carpet, stained and grubby. The bedding seems clean enough until you look closely at the throw with what I can only describe as body fluids, such as urine. Don’t expect bedside tables or lamps to place your treasured items on as you only have the floor, and you now know what that’s like. I made a frightful decision to dare look under the bed, and wow, that hadn’t seen a vaccume for quite sometime. The curtain (I think it was a curtain), was held up but a minimal amount of curtain hooks to the point, it was’t worth having up at the window. Now lets get to the windows and the noise. We were on floor 14, so you would expect high up; noise wouldn’t be an issue. Well, when windows don’t close or lock properly, in flows the noise all night. We finally got to sleep around 4 am once the drug-fueled homeless guy stopped banging his drum in the street. If I’m honest, this area isn’t great, unless you like to feel unsafe, have to dodge the beggers and mix with those wanting cash instead of a coffee. The patetic excuse for a kitchenette was laughable. The cooked top didn’t even work properly, and the kitchen sink drain smelt so bad, I had to cover it over. The walls were dirty stained with fluids. So, this room scores a big fat zero. The second room was no different! So enough was enough; I went to reception to check out and requested a refund for the 2nd-night stay. I asked the reception staff, “do you even check the rooms yourself to see what your selling?” Of course, the response was no, never. And I see why they don’t! Ibis, you are trying to sell a dead donkey. I suggest ‘give it up’ and move on and out. My advice is, people, to skip this pathetic excuse for a hotel, as there are Budget hotels and Budget hotels. This fall way way way below this. How does the Accor Group allow this to go on? I have stopped at Ibis hotels many times before, but not this one and will never again. You’ve read my review… DON’T BOOK The Ibis Budget Hotel, Auckland!

Dear MickeyWelsh1972, Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay. Rest assured that the Head Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit. Thank you again for taking the time to share your experience. Regards, Blair Morten Hotel Manager

Improvable

Customer review rating 1.5/5

Romina Families - Confirmed reviews ALL

I went on vacation with my father. The room is very small to have two beds. That's nothing serious, but when we went out for a walk we left the card at the door asking for cleaning service. When we returned we didn't have toilet paper, the floor was very dirty without vacuuming, I was taking a shower and I ran out of conditioning shampoo and soap (all in the same container), I tried to call reception and the phone didn't work, the dishes were poorly washed.

Dear Romina, Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay. Rest assured that the Head Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit. Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival. Sincerely, Blair Morten Hotel Manager

Good stay overall

Customer review rating 4.0/5

Ray Solo - Confirmed reviews ALL

Good stay, courteous and helpful staff clean room, good location

Dear Raymond, Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your comment has also been shared with the team, especially Navi, who was very happy to have been able to contribute to your comfort during your stay. Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival. Sincerely, Blair Morten Hotel Manager

Terrible room, not secure

Customer review rating 0.5/5

Ab Couples - Confirmed reviews ALL

This room was not only much smaller than expected but very very basic. Things were tacked to the walls, most unlike a 'hotel' and more like a cell! To top it off, the door did not lock and we had to place our cases behind the door to feel safe enough to sleep. We checked out on day 2 and did not stay the 2nd day. Our agent will be in touch regarding compensation

Dear Howard and Dulcie, Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay. I sincerely apologise that you felt unsafe. If you had reported this to our team we would have had someone look at the door and if they were unable to fix it we would have moved you to another room Thank you again for taking the time to share your experience. Sincerely,

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Other web-users rate our hotel

  • 1,022 reviews 9.3/10 Location
  • 1,245 reviews 3.8/10 Room
  • 612 reviews 7.9/10 Service
  • 47 reviews 6/10 WiFi
  • 831 reviews 2.6/10 Comfort
  • 440 reviews 3.6/10 Cleanliness
  • 92 reviews 5.5/10 Breakfast
  • 18 reviews 7.5/10 Bar

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