Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 3,998 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Sauna
  • Babysitting on request


  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,538 reviews

Our guest reviews for Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,998 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jocelyn &. J. B. Families - 19/09/2018 AccorHotels certified review
« A home during the worlds strongest typhoon »

The hotel me and my family were staying was located just across Sofitel and the whole afternoon the flood is above human and no electricity. Once it subsided, I decided to transfer my family to Sofitel, On the night of the typhoon Mangkhut, wherein the wind is slamming with the enormous splashes of water, I cross the street with no protection but a small weak umbrella, I feel like I’m fighting for my life that night and It was a horrible experience. I was able to spoke with the manager Jessica and she was helpful, she tried her best to accommodate me it just that she cannot arrange for a transportation to carry my niece and nephew who are just 2 and 6 yrs old. I didn’t mind getting wet or getting sick as long as I transport the kids to safety, moving them by foot even if it just across is fatal at that kind of weather. But overall, it was a good experience I wish the hotel could have done more than expected or extra mile to help. But I also understand their limited sources if indeed that is the reason but if the hotel could have done better then I hope the hotel shouldn’t think twice. I just felt a typhoon survivor that night carrying heavy luggages and a kid with no assistance to help me carry them from the none working escalator. No other compensation was given, though I asked for a complimentary breakfast. We end up ordering in the room service for dinner and breakfast. We did not manage to finish the lunch as we order plenty but when we arrived back it has been taken away, we just again order for dinner. The food price in room service is not cheap if the cleaner saw the food hasn’t tough yet hope they will not clean it up yet.

Suki C. Solo - 19/09/2018 AccorHotels certified review
« View ~ Spa »


Family - 18/09/2018 TripAdvisor review
« good location »

a poor service during breakfast ( one of the staf does not greeting when pick up our disheswhen we are having with breakfast with my kid and wife. I made complain directly to front desk.Differ service with westerner , do not greet and do not say sorry. very poor attitude. However other staf very friendly, offering extra tea and coffee when our drink is empty.Please choose selectively which staf has good attitude and nice hospitality.PAYMENT CONFUSION ( STATED ON WEBSITE PAY IN THE HOTEL 0 )BUT THE MAIN FRONT LOBBY STAF INSIST PAYMENT NEED TO BE DONE IN THE HOTELBECAUSE IT WAS NOT CHARGED ON THE CARD.

Kai Couples - 17/09/2018 AccorHotels certified review
« Perfect room and service! »

our room was upgraded to a suite, with comfortable sofa and bed, as well as tab. we are very sorry we only have several hours spending in your hotel because of the typhoon. I will choose you again when i visit Macao next time.

Jamie Friends - 17/09/2018 AccorHotels certified review
« Perfect from start to finish »

I had a very enjoyable albeit short stay at Sofitel Ponte 16. The check in was smooth and the staff very friendly. The room itself was plenty spacious, comfy bed, nice and clean. I had no complaints and appreciated the consideration made due to the Super Typhoon

Anonymous Solo - 17/09/2018 AccorHotels certified review
« Perfect stay - from dinning, to gambling to relaxation in a great room. »

Thanks for the upgrade, spa had a great view. Lounge was exceptional. Casino was easy to access 24 hours. Cant wait to come back.

Kelasworo I. A. Friends - 16/09/2018 AccorHotels certified review
« Loved it »

The room is great facilities are great. My only complain if any is that the overall hotel smell musky and doesnt seem to be well ventilated

Heinz Y. Couples - 15/09/2018 AccorHotels certified review
« Excellent »

Good service Free upgrade to seaview suite was great But too little vacancy for the spa

Anonymous Friends - 14/09/2018 AccorHotels certified review
« Fantastic service and facilities. »

We thoroughly enjoyed ourselves. The staff were extremely helpful and the food and beverage package delicious.

Vladimir Couples - 13/09/2018 AccorHotels certified review
« Fantastic »

We loved staying here with my wife. The staff are great! The facilities and rooms are tidy and quite new. Suggestions: we found that there is a need for the second towel for feet to stand on after taking a bath in addition to the one that you use after the shower. It would also be great to have paper tissues in the room in addition to the tissues in the bathroom.

W. C. K. Couples - 12/09/2018 AccorHotels certified review
« One of the Perfect Hotel in Macau downtown »

Softel Macau is located in a nice position near the old town and river. Different from other famous new hotel in Macau. Staying in Softel ,you can easy to access the culture of old Macau. I am a platinum member of ACCOR. This time I was upgraded to the junior suite with amazing river view. The staff was polite and helpful especially the lounge staff! The breakfast is delicious and with many choice. The swimming pool is beautiful and relaxing. The fitness room is also very nice too. But maybe it is too small. That day we should wait half hour for the machine. I love Sofitel Macau. I will definitely stay here again and suggest this hotel to my friends.

Stephen Couples - 12/09/2018 AccorHotels certified review
« Great quality of service, polite staff »

Overall, the room's hygienic condition was excellent. The breakfast provided was tasty, and the attitude of staff members were positive. One thing to note for improvement would be the frequency of the shuttle bus to the pier. It would be better to increase the number of bus services.

Chloe Business - 11/09/2018 AccorHotels certified review
« All staff are very nice, feel comfortable. »

Concierge team is excellent, especially for Bill.

Ayrelyn B. Families - 10/09/2018 AccorHotels certified review
« Love the serenity of the place. »

The place to be for relaxation. Kind staffs and nice ambience. Love the quietness.

Geoff Couples - 10/09/2018 AccorHotels certified review
« Lovely stay on executive floor »

While the main lobby of the hotel is a bit chaotic and seemingly all about the casino, the executive floor is well executed and professional. Enjoyed great hospitality from the team on that floor - special mention to Nikkole who was friendly and catered for all our needs.

L. S. C. Families - 10/09/2018 AccorHotels certified review
« The room provide a home-warming feeling. »

The staffs are responsible in handling different problems when I have encountered some issues in my room.

John C. A. Friends - 10/09/2018 AccorHotels certified review
« Delightful »

Nice welcoming hotel. All staff are amazing and friendly. We felt so special when we arrived at the hotel. Everyone seems to love their job and happy. We will come back for sure and can’t wait to see all the staff who help our stay comfortable.

Sugi Solo - 09/09/2018 AccorHotels certified review
« Nice hotel and friendly employee »

Clean. Luxury room. Friendly employee.

Henry Y. Business - 08/09/2018 AccorHotels certified review
« So far so good »

Other than few trouble at first, every thing is fine.

Jordan Couples - 08/09/2018 AccorHotels certified review
« Fantastic »

Very luxurious with friendly staff members

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