Sofitel Macau at Ponte 16 Hotel

TripAdvisor rating 4.5/5 4,432 reviews
Sofitel Macau at Ponte 16
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+ 22 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Explore Macau's historic quarter on foot

  • Bright lights of the city

  • A connoisseur's address

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos

macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Contact email

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :   1,3,4,6,19,33,34 R Das Lorchas

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodations

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, 1 King-size Bed, City Views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM CLUB SOFITEL, 1 King-size Bed, City views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

JUNIOR SUITE, 1 King-size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 72
  • Wireless internet in your room
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 80
  • Wireless internet in your room
  • Mini Bar

MANSION AT SOFITEL, 1 Bedroom, Club Sofitel Access

  • Max. number of persons: 4
  • Area: From 120
  • Wireless internet in your room
  • Mini Bar

MANSION AT SOFITEL, 2 Bedrooms, Club Sofitel Access

  • Max. number of persons: 6
  • Area: From 140
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

PRIVE

Type of cuisine: French

Privé is an upscale French boutique restaurant, conceived to be a more of a "Chef Table" than a traditional style restaurant, offering an intimate dining experience.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: null

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Lunch

09:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including So Sofitel, Ponte 16, Fresca and Rosemary Martini, are under the spotlight!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 460

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

8,902 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,432 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nothing Special

TripAdvisor rating 4.5/5

GoPlaces53772 Family - 14/10/2019 TripAdvisor review

Apart from the convenience of the hotel location, it has nothing to compare with glamour hotels in Macau. Hotel decoration fade out, quality of food in the hotel restaurant was bad in terms of less choices. Cleanliness of the hotel room toilet was bad as well which does not match the brand name Sofitel.

Dear GoPlaces53772, Thank you for taking the time to share your feedback with us. First and foremost I would like to extend my apologies that we have not met your expectations. Our Hotel is located in the historical part of Macau, which is conveniently situated to popular sightseeing attractions such as the UNESCO heritage sites Senado Square or Ruins of St Paul, hence it is difficult to compare us to the major casino hotels located on the other side of Macau. Rest assured that we take your feedback seriously and please be informed that we have recently started our outside facade maintenance, which is a long-term process. Additionally our new Executive Chef continuously works on improving our food quality and variety within all of our outlets. We will look into the cleanliness issue in more detail to prevent any recurrence. I hope your recent experience has not tarnished your image of us and I would like to invite you back to our Hotel to regain your faith with us. Please do not hesitate to contact me directly and I will personally ensure your comfort with us. Best regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

It was an excellent experience.

Customer review rating 4.7/5

Michael C. Couples - 10/10/2019 AccorHotels review

The staff generally and the 17th floor executive lounge in particular were amazing making our stay a great pleasure from the moment we arrived to the moment we left.

Nice hotel with walkable experience within interesting neighbourhood

Customer review rating 4.7/5

Sk Couples - 09/10/2019 AccorHotels review

hotel provides very considerate complimentary tea time and cocktail hours. very clean room and lounge area. staff very helpful and pleasant. location very convenient and view is very gorgeous,

a good place to watch fireworks show

Customer review rating 4.7/5

Eric L. Families - 08/10/2019 AccorHotels review

My kid watched fireworks show in the room. She was excited. The breakfast was good. The staffs were friendly and polite.

Excellent Staff

Customer review rating 4.7/5

F. O. Couples - 08/10/2019 AccorHotels review

The customer service that we experienced from the first contact with staff in reception was extremely friendly and professional. The young gentleman in reception accompanied us to Level 17 for check and was very attentive. The staff in both the Lounge and the SoSpa again were extremely good, in particular Aprilyn in the SoSpa. You can be very proud of the level of service your staff gave us.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Good location and wonderful services

Customer review rating 4.7/5

Eric Couples - 08/10/2019 AccorHotels review

I spent a night at the hotel last weekend. The hotel is conveniently location. It's in the middle of everywhere. Staff members are professional and friendly. They smile a lot. Room was clean and tidy. I slept very well. However, during the peak check-in/our hours, I tried to use the Accor members counter (I am a Gold member). During check-in time, the counter was unattended. During check-out time, there was a staff member but I was told to join the normal queue. It was quite disappointing.

5 stars hotel with 6 stars hospitality!

Customer review rating 4.7/5

Fiona Families - 07/10/2019 AccorHotels review

Excellence service, super caring, nothing to criticise, The manager of the floor upgraded our room to kiddy’s suite, my 2 years old son has a lot of joys that we never forget! Wish we will be upgraded to the same room when we return sometimes!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Relaxing Retreat during a stressful time

Customer review rating 4.7/5

Chelsea H. Couples - 07/10/2019 AccorHotels review

Such a treat to be able to experience this hidden gem of a hotel. The booking was last minute and just planned as a quick stopover during a very stressful time visiting family overseas but it turned out to become such an amazing experience. As a member of the Accor Team in Sydney, I was so impressed by the brand knowledge and heartist skills shown by all teams which I had interactions with. Big thank you to your restaurant staff, Maria and Cristal, as well as the supervisor on duty, who’s name I didn’t get to catch - it was so lovely to meet you and I truly hope to have the opportunity to return your wonderful service in the future. Quality of buffet food and both service were excellent. My partner was like a kid loose in a candy store at the variety of desserts! He loved it. Check in was great also, however being so exhausted, I also didn’t catch her name. I will most definitely be taking some tips from the service I received here back home to my team to keep them on their toes! What an amazing team you have at Sofitel Macau. Call me impressed!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Anonymous Friends - 06/10/2019 AccorHotels review

Jenny is a very nice person. She personal lead us to check in. Billy smile is so sweet.The service is good. Helping us to free upgrade. I met jenny again when I check out.She asked our stay. It make me feel very kind.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jenny and Billy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Comfortable stay in Ponte 16

Customer review rating 4.7/5

Maggie K. Families - 05/10/2019 AccorHotels review

Nice staff who were willing to help clients and good food at 18/F

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Excellent service,good location.

Customer review rating 4.7/5

Anonymous Families - 05/10/2019 AccorHotels review

Every thing was perfect,the only thing to complain was the shuttle bus.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the complimentary shuttle buses, unfortunately they are managed by our owning company, hence we do not have influence on their operation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

May C. Couples - 04/10/2019 AccorHotels review

The hotel was immaculate and welcoming. All the staff in the hotel were very friendly, extremely efficient and although our stay was very short as we were on the way back to Australia after a trip to the Uk and Europe it was very pleasant

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice

Customer review rating 4.7/5

Songxing L. Solo - 04/10/2019 AccorHotels review

The service are very nice,specially the luggage boy Eric. I feel warm welcome which is really good! But the shower water pressure seems not enough. I

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Eric. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies regarding the shower water pressure and we will take a look with our Engineering team to rectify this and to avoid any recurrence. Your preference has been duly noted and I will ensure it will be met on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Matthew Couples - 03/10/2019 AccorHotels review

Excellent time at the Sofitel, we were very well looked after and enjoyed a complimentary upgrade. We would certainly come back.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

L. M. Y. Couples - 03/10/2019 AccorHotels review

Hotel location is good and easy to reach to famous attractions in Macau. We got free upgrade to a suite for 1 night. Room is, big, tidy and clean. It was definitely a nice experience to stay in Sofitel.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

No longer a 5 star hotel.

Customer review rating 4.7/5

Anonymous Friends - 01/10/2019 AccorHotels review

My interactions with your staff on an individual basis was superb (front desk, bellhop, housekeeping, restaurant, etc.). However, your facilities, linens (especially towels), fixtures, furnishings and equipment are getting dated. One experience that was particularly surprising was when housekeeping called my room to see when they could make it up. I have stayed in many resort and casino hotels, and I cannot ever recall this happening before. Don't you have round-the-clock housekeeping service? Are we on a schedule or are your hotel services there to cater to mine? I am a big fan of your hotel and have recommended you to many of my friends, but I need you to keep up the level of your services to meet our expectations.

Marvellous!

Customer review rating 4.7/5

Sue F. U. Couples - 30/09/2019 AccorHotels review

Book a room with lounge access, got upgraded to a suite, which was really lovely. The staff and lounge was amazing, love every part of it. Only stayed one night, would have loved to stay longer if not for prior engagement in HK.

Good choice in Macau.

Customer review rating 4.7/5

C. J. Couples - 29/09/2019 AccorHotels review

Good view, good food and good location. Overall staff are friendly. Dinner buffet has good value for money. The whirlpool in the suites is really spacious and nice. We will use hotel again next time.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

pawesome

Customer review rating 4.7/5

Sherwin D. Families - 29/09/2019 AccorHotels review

pleasant hotel. well maintained. staff are at par...

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Amazing stay and gave us a great anniversary experience

Customer review rating 4.7/5

Matt Couples - 28/09/2019 AccorHotels review

Every one was so friendly and the food was delicious. The room was very clean and the hotel is located in a perfect location.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
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