Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 4,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 7,514 reviews

Our guest reviews for Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,176 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 17/03/2019 TripAdvisor review
« So near to Macau Culture! »

This Hotel is perfect if you would like to see the real Macau. The culture, the history, especially what I love is the food! The service is great! I love them... When I was arrived in Macau I was confused because the sign is written in Chinese Character or Portuguese. Some of them already in English but not much. But when I arrive at the Hotel, they will greet you friendly and tell you what to do. They will explain the facility like shuttle bus - which is very helpful if you need free transport from Ferry Terminal like I do. The room is also comfortable. Unfortunately I just have 1 night here, if I have more nights then I will definitely check their pillow option and try their bubble bath by L'Occintane (the shower gel smells so good, love them!). Since it's just 10 - 15 minutes walk from Largo De Senado and Ruin of St. Paul, try to get there at night and in the morning then you will have both great picture for your social media. They also have Circle K next door so it's easy to find snacks and drinks. For the officers at Lobby Area, thank you very much for the hospitality. As a foreigner, I really appreciate your smile and thoughts on what we might needed in Macau. Great job guys!

T. K. H. Business - 14/03/2019 AccorHotels certified review
« A stay that brings more than a stay; joy, comfort and priviledge. »

A very plesant stay, from the entrance point till the last moment of our departure. Sofitel provides us the comfort and priviledge; teh excellent food and outstanding gestures by Sofitel staff add further to our joyous moments throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Thank you for taking time to review your recent stay in our hotel. The kind words you spoke and recognition you extended were priceless to us, we are extremely happy to know that you had enjoyed the stay, we really appreciated that you choose us for your business trip, it's our sincere hope to have you return more often, it would be our great pleasure to serve you again. Please allow me to say Thank You once more for your kind sharing. We very much look forward to see you soon again. Sincerely, Marcelo Sparberg Director of Guest Experience

Peter U. Solo - 14/03/2019 AccorHotels certified review
« Excellent service »

Great experience at a luxury hotel without that ”cold” feeling sometimes found on similar hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! We feel very grateful for your kind compliments, thank you for taking time to share your experience with us. We are delighted to learn that you enjoyed our warm hospitality, I will share your kind words with our team, I believe they will be thrilled to hear that you had a fantastic experience here. It's our sincere hope that you will come back soon for another magnificent stay, to create another memorable memory with your loved one. Once again, we much appreciate your sharing, wish you all the best. Sincerely, Marcelo Sparberg Director of Guest Experience

Y. Couples - 13/03/2019 AccorHotels certified review
« Enjoyable stay. »

Second time we stayed with there. Checked in and out by Eric and he was very friendly and efficient. Overall stay is nice and we dined at the Le Chinois Cantonese Restaurant. Service was excellent especially the receptionist who took us to our table.She came and checked on us throughout our meal to see everything is good. Food was excellent too. View from our bedroom overlooking the harbour was great ! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Thank you for your second visit to Sofitel Macau at Ponte 16. We are very happy to learn from your comments that we had lived up to your expectation. Your compliments towards Eric and our Hostess at Le Chinois was greatly appreciated, I will make sure they receive your kind words, I believe it will be a great encouragement for them and the team to continuously provide premium service for all the guests. Thank you again for sharing your experience, and we hope to see you soon again for another wonderful stay. Sincerely, Marcelo Sparberg Director of Guest Experience

Frank Couples - 13/03/2019 AccorHotels certified review
« Excellent service and confortable rooms »

I was surprised with an upgrade to a suite complete with a fruit bowl delivered to our room. Had a great anniversary celebration.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! We feel very grateful for your kind words, thank you for taking time to share your experience with us. It's our great pleasure to have you in house for the anniversary celebration, thank you for placing your trust in us for your special day, we are very happy to know that you had enjoyed your time here, and we sincerely hope that those Magnifique moments will become part of your best memories which will last a lifetime. We would love to welcome you back and create another unforgettable memory with your loved one in the near future! Sincerely, Marcelo Sparberg Director of Guest Experience

Jim K. Business - 13/03/2019 AccorHotels certified review
« chief Membership Officer »

We held a 5 day meeting for 30 international professionals and they all really enjoyed the stay. Thank you and your staff for very special care and concern all week long. And thank you for your generosity on the last day of our meeting. The champagne and cake was a wonderful send off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Thank you for taking time to review your recent stay in our hotel. The kind words you spoke and recognition you extended were priceless to us, we are extremely happy to know that you and the other professionals had enjoyed the stay, we really appreciated that you choose us for your meetings, it's our sincere hope to have you return more often, it would be our great pleasure to serve you again. Please allow me to say Thank You once more for your kind sharing. We very much look forward to see you soon again. All the best! Sincerely, Marcelo Sparberg Director of Guest Experience

Alexander K. Friends - 12/03/2019 AccorHotels certified review
« Great experience and excellent service »

Great experience and excellent service, especially Assistant Manager, Mary Chai and senior lounge butler, princess bautista who gave the best service and faye who booked my best dinner .. Thanks to all staff of Sofitel for exceptional hospitality and services.. Thanks for the excellent room upgrade, wonderful free afternoon tea, superb free evening wine tasting, a very comfortable free breakfast. actually I only booked a superior room without breakfast but sofitel provided me, luxury room with CLUB access to lounge and river view!!! Honesty of staff who found my expensive rings and my lost items, I greatly appreciated and repeatedly contacted me to return items also I really really appreciate it They have shuttle too!!! this is the best hotel and the best service that i have ever experienced from a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Your kind compliments in regards of your stay at Sofitel Macau at Ponte 16 are very much appreciated! We are delighted to learn that you enjoyed the upgrade and service from Club Millesime, I will share your kind words with our team, I believe they will be thrilled to hear that you had a fantastic experience here. It's our sincere hope that you will come back soon for another magnificent stay, to create another memorable memory. Once again, we much appreciate your sharing, wish you all the best. Sincerely, Marcelo Sparberg Director of Guest Experience

X. C. J. Couples - 12/03/2019 AccorHotels certified review
« Very nice »

Reach sofitel with my girlfriend before normal check in time. Gro greet us warmly.also the receptionist. With professional smiling. I forgot his name.but I remember he wear glasses and stand by the 1st reception desk. We pay around 200 mop for rm upgrade. So we did not wait until room is ready. Rm is fine with sea view. By the way. Also big thanks to hskp for the turndown service set up. It is a fantastic experience. Hope soon I will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! We feel very grateful for your kind compliments, thank you for taking time to share your experience with us. We are delighted to learn that you enjoyed the upgrade and the turndown service, I will share your kind words with our reception team and housekeeping team, I believe they will be thrilled to hear that you had a fantastic experience here. It's our sincere hope that you will come back soon for another magnificent stay, to create another memorable memory with your loved one. Once again, we much appreciate your sharing, wish you all the best. Sincerely, Marcelo Sparberg Director of Guest Experience

M. C. H. Couples - 12/03/2019 AccorHotels certified review
« Nice experience »

Service is great. We have a nice experience staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. We are very delighted to learn that you had a nice experience here, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcelo Sparberg Director of Guest Experience

Solo travel - 12/03/2019 TripAdvisor review
« Excellent service on a 5 star hotel »

For being in Macau a priceworthy 5star hotel lacking the ”coldness” that some luxury hotels sometimes can radiate. Being a gold member, the upgrade was really generous. Service impeccable and the casino in the hotel affordable to play a little just for pleasure.

Fairus Business - 10/03/2019 AccorHotels certified review
« Mr »

Very warm welcome.. and very friendly nice staff.. room are very clean and big

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! We are very grateful for your time spending on reviewing your recent stay with us. Your kind compliments will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcelo Sparberg Director of Guest Experience

Arnaud Couples - 10/03/2019 AccorHotels certified review
« Really Nice and particular experience »

The room and hotel in general was really nice. Would like to thanks personnally the welcome of Jacky at reception. Really Nice and professional person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16. We are very grateful for your time spending on reviewing your recent stay with us. It's our great pleasure to read that you had enjoyed your stay, I will pass on your appreciation to Jacky, I believe he will be thrilled to read your kind words, your recognition is the biggest encouragement for us to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcelo Sparberg Director of Guest Experience

Paul A. M. Couples - 10/03/2019 AccorHotels certified review
« Relax and comfortable »

Good view. Good room service. Wonderful breakfast. Nice customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your kind compliments regarding your stay at Sofitel Macau at Ponte 16. It's very pleasant to read your comments and know that you had a comfortable stay with us. Your words meant a lot to us! Thank you for giving us such a great encouragement. We hope to serve you soon again with consistent high quality service. Thank you again for sharing your thoughts, we wish you all the best! Sincerely, Marcelo Sparberg Director of Guest Experience

Glenn F. Couples - 10/03/2019 AccorHotels certified review
« brillant »

Victor from my floor 17 was the most helpful from all the staff, spoke & understood good English. The only fault I found was that you have staff at your concierge desk & front door that didn't understand English & couldn't help with my enquires. So I had to wait to see Victor to find the answers I required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! Thank you very much for taking time to review your recent stay with us. We are very happy to learn from your comments that Victor has provided you great assistance during your stay, I will pass on your compliment to him, I believe he will be thrilled to hear from you; In the meantime, we are sorry that the English level of some of our staff that you encountered has caused inconvenience for you. Please rest assured that we are taking appropriate actions to improve the English level of our staff, we hope to get the chance to better assist you in your next visit. Once again, your sharing is greatly appreciated, and we hope to see you soon again. Wishing you all the best! Sincerely, Marcelo Sparberg Director of Guest Experience

C. K. W. Solo - 10/03/2019 AccorHotels certified review
« Best service »

Firstly , the receptionist John is polite and Smart. Secondly, The room is clean. Moveover, the most important is, the bellman Paulo is great since he helped me a lot. He is a very polite and professional with a shining smile, and he gave me very important information of the hotel and also some interesting information of the city. It proves that this hotel is really a 5 stars hotel, not only the frontline but also the others. I will stay again because of the great service. The hotel is easy to be found. Furthermore, it’s easy to find good food near the hotel too. I stayed there before the Suite and the Suite is functional and beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! Your time spending on reviewing the recent stay with us is highly appreciated. It is our utmost pleasure to receive your kind compliments, it truly inspired and encouraged all of our staff to continuously improve and keep the high standard of service quality for all of our guests, John and Paulo send their regards and are very delighted by your comment. Thank you again for sharing your experience and we would love to welcome you back for another memorable stay in the near future! Sincerely, Marcelo Sparberg Director of Guest Experience

Marie L. Business - 10/03/2019 AccorHotels certified review
« Great hotel, exceptional staff! »

I spent almost a week in your hotel for a business meeting. The room was very spacious, the bed was incredibly comfortable, the buffets were very tasty, but to be honest, the staff was probably the best part of the whole start. They were all very courteous, helpful and always smiling. They greeted us with a “Bonjour” everyday and all tried their best to make our stay a memorable one. On our last day, the hotel even surprised us with champagne and a cake to thank us for choosing their hotel for our meeting! Definitely a great experience!

Arnaldo Couples - 10/03/2019 AccorHotels certified review
« Excellent hotel with superb Millesime lounge »

This is a very classy hotel in Macau, rooms are very well appointed, facilities are nice and very well kept. Probably the best millesime lounge we have stayed. Thank you to the staff, well trained , kind and efficient (Mr Niccole, Ms Princess and all the others)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16. We are very grateful for your time spending on reviewing your recent stay with us. It's our great pleasure to read that you had enjoyed our service especially in Club Millesime, I will pass on your appreciation to the team, I believe both Nikkole and Princess will be thrilled to read your kind words, your recognition is the biggest encouragement for us to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcelo Sparberg Director of Guest Experience

Bubparat Families - 09/03/2019 AccorHotels certified review
« Atmosphere and service »

Excellent service and beautiful atmosphere. Also there are free shuttle bus to macao and tai ferry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! We very much appreciate your comments regarding your recent stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcelo Sparberg Director of Guest Experience

Anonymous Families - 09/03/2019 AccorHotels certified review
« Great rooms and great staff but the bus to the ferry terminal is too infrequent »

I really like the hotel and the staff are all excellent. I am however disappointed by the shuttle bus to the ferry terminal. It is too small and the service is not frequent enough. I had to wait 30 minutes for a bus which is not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Thank you for choosing Sofitel Macau at Ponte 16 for your recent visit to Macau. Your time on reviewing the stay is much appreciated. We are glad to learn from your comments that you are satisfied with our service overall, however, the shuttle bus service had let you down, please allow me to express my sincerest apologies for the inconvenience caused. Please kindly note that your precious feedback was duly shared with Ponte 16 resort as the shuttle bus service is unfortunately not operated by Sofitel. We'll certainly follow up this issue closely. We also totally agree that additional buses could be useful to cope with the guest demand. Thank you for the great suggestion. Thank you again for sharing your experience, and we hope to have the chance to welcome you again in the near future; Sincerely, Marcelo Sparberg Director of Guest Experience

Henry L. L. H. Couples - 09/03/2019 AccorHotels certified review
« What A Trip this Sofitel - Magnifigue! »

When the heart speaks, words seem out-of-place. The entire experience at a fine establishment as Sofitel takes on a new definition. It is clear GM Le Brun and EAM Amelia had given their all to turn this property around. Today, everything is greatly alive and humming nicely. Credos to the duo and their entire team, incl DGE Marcelo Sparman, GEM Liezl L., Head Butler Nikkole Salvador and AM Annie at Le Chinois. They have made our trip, this time, the best ever in all our time with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Warm greetings from Sofitel Macau at Ponte 16! Thank you for taking your time to give us such nice comments, your kind words are much appreciated. It's been a pleasure to meet you, we are very happy to know that you had enjoyed your time here, and we sincerely hope that those magnifique moments will become part of your best memories which will last a lifetime. Your kind compliments mean a lot to us, they give us encouragement and motivations to continuously improve and elevate our service and product, please allow me to express our heartfelt thanks to you on behalf of Sofitel Macau Team, we very much look forward to our next Magnificent encounter in the near future. Wish you all the best! Sincerely, Marcelo Sparberg Director of Guest Experience

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