Sofitel Macau at Ponte 16 Hotel

TripAdvisor rating 4.5/5 4,273 reviews
Sofitel Macau at Ponte 16
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Hotel extras

  • Explore Macau's historic quarter on foot

  • Bright lights of the city

  • A connoisseur's address

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos

macau
chinese macau

Tel: +85388610016

Fax: (+853)88610018

Contact email

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :   1,3,4,6,19,33,34 R Das Lorchas

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodations

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SUPERIOR ROOM, 1 King-size Bed, City Views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SUPERIOR ROOM CLUB SOFITEL, 1 King-size Bed, City views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

JUNIOR SUITE, 1 King-size Bed, Club Sofitel Access

  • Max. number of persons: ‌3
  • Area: From 72
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PRESTIGE SUITE, 1 King Size Bed, Club Sofitel Access

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

MANSION AT SOFITEL, 1 Bedroom, Club Sofitel Access

  • Max. number of persons: ‌3
  • Area: From 120
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

PRIVE

Type of cuisine: French

Privé is an upscale French boutique restaurant, conceived to be a more of a "Chef Table" than a traditional style restaurant, offering an intimate dining experience.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: null

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Lunch

09:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including So Sofitel, Ponte 16, Fresca and Rosemary Martini, are under the spotlight!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 460 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

8,077 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,273 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Linda H. Couples - 17/06/2019 AccorHotels certified review

Best hotel experience EVER !!

Customer review rating 4.7/5

Jer Couples - 17/06/2019 AccorHotels certified review

The bed was exquisite. The room was very nice. The city view wasn't very thrilling though. But the room was Updated modern. The floor was also updated clean. I wasn't a big fan of the breakfast that much. It wasn't bad though. But compared to other Sofitel, it was a notch lower. The lobby was also not that impressive. It wasn't bad. But the motif wasn't clear. There was a blue flower. Red roses. Geometric design in the wall. Industrial bulbs. It wasn't luxurious. Overall I loved the location, our room, fitness area, pool.

Nice environment and well looked after

Customer review rating 4.7/5

Wayne Couples - 17/06/2019 AccorHotels certified review

We booked a club room and the use of the club and the club staff were a highlight of our stay. Great food and service.

pleasant hotel at Macau

Customer review rating 4.7/5

Yopy Families - 14/06/2019 AccorHotels certified review

a week ago. our family visited Macau and our choice was to stay at Sofitel, and indeed the services provided were extraordinary, but unfortunately we only stayed one night, for the opportunity to come, I would stay longer and enjoy the facilities provided by Sofitel. and especially the very friendly staff helped us to check in and tourist attractions to visit, some of the staff were Nikkole Salvador, Princess bautista and Fave

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback and we will certainly share it with the teams, especially to Nikkole, Princess and Fave. It is feedback like yours that motivates us on a daily basis, in order for us to strive for the best possible service. Thank you once again for sharing your experience and hope we can welcome you for an extended period of time for your return visit. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Coming back with a reason

Customer review rating 4.7/5

Mrs B. L. Couples - 14/06/2019 AccorHotels certified review

I stayed at the Club again coz the it worths.... good service but lots of flies and mosquito at the club lounge

Dear Guest, Thank you so much for taking the time to share your valuable feedback with us. I trust you had an overall pleasant stay and thank you for complimenting our Club Lounge Team. It is the service that defines us and I am glad to hear that we fulfilled your expectations, however please accept my apologies regarding the flies and mosquito's. We will certainly conduct an internal investigation to improve the overall experience at our Club Lounge. Thank you once again for your continued loyalty and hope to be welcoming you back in the near future. When you are planning a return visit to Macau, please do not hesitate to reach out to me directly. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Mr

Customer review rating 4.7/5

Austin S. Families - 14/06/2019 AccorHotels certified review

Amazing. Very friendly staff. Helpful with advice on sightseeing and travelling/airport arrangements ect. Made the kids feel very special so we will have to come back again.

Dear Guest, Thank you so much for taking the time to share your valuable feedback with us. I am very glad to hear that you and your family enjoyed your stay. It is service like this that defines us and your feedback serves as a great motivation to all of us. Thank you once again and we hope to welcome you and the whole family back very soon. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Kaleb C. Families - 14/06/2019 AccorHotels certified review

the service was excellent especially the staff jennie and joy they’re so pleasent. even though it’s just a one night stay, me and my family so impressed, thankyou for your hospitality

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback and we will certainly share it with the teams, especially to Jenny and Joy. It is feedback like yours that motivates us on a daily basis, in order for us to strive for the best possible service. Thank you once again for sharing your experience and hope we can welcome you for an extended period of time for your return visit. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Superb.

Customer review rating 4.7/5

Errol C. Business - 13/06/2019 AccorHotels certified review

The staff attention and service was incredible. They really made it feel like a 'home away from home' experience. From the check in, to Club lounge, the Pool Deck, L6 Buffet, L18 Chinois, Room service, house Keeping and Concierge each service was top class. Highly enjoyable. Business trip although my wife joined me this time for part of the stay.

Dear Guest, Thank you so much for taking the time to share your valuable feedback with us. I am very glad to hear that you had an enjoyable stay and that we gave you the "home away from home" feeling. Your feedback will serve as a great motivation to all of us, in order to maintain the highest possible standard for service. On behalf of the whole Hotel, thank you so much for your continued loyalty and we look forward to welcome you and your wife back soon! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Amazing!

Customer review rating 4.7/5

Jamie S. Couples - 13/06/2019 AccorHotels certified review

Was a short stay but a wonderful experience at Sofitel!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback and I am glad to hear that you had a wonderful experience. When you are planning a return visit to Macau, please do not hesitate to reach out to me and we would love you to stay longer as well! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Very pleasant, friendly and welcoming

Customer review rating 4.7/5

G D. Couples - 12/06/2019 AccorHotels certified review

Above our expectations All staff were friendly and approachable, willing to assist Motel room was excellent, welcoming and relaxing

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. I am very glad to hear that you had a pleasant stay and we managed to exceed your expectations. All of the staff and our service is what defines us and your feedback serves as a great motivation for us. Thank you once again and hope we can welcome you back in the near future. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

satisfied

Customer review rating 4.7/5

Maradi Families - 11/06/2019 AccorHotels certified review

very welcome and nice enviroment

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Location and Service

Customer review rating 4.7/5

Wltam013 Couples - 11/06/2019 AccorHotels certified review

On average, I stayed with Sofitel Macau Ponte 16 thrice a year. I enjoyed my stay each and every time for the service and location. I love the beautiful river view and the hotel is situated at the old Macau city. On this occasion, I noticed in particular that the Hotel Management put much emphasis on guest service. At the moment I checked in my room on 17th Floor till my checking out, the staff on the Executive Floor and in the Lounge were all nice and helpful. My special thanks to Nichols. I know him for years. He's a great staff ! Having had lunch and dinner in the Chinese Restaurant , I enjoyed my meals there. I also had a dinner in the French Restaurant. Good food and great chef. I would also like to express my gratitude for the excellent service of Gladys and Rose who service me during my breakfast.

Dear Guest, Thank you so much for taking the time to share your valuable feedback with us. I am very glad to hear that you enjoyed your recent stay in our Hotel with its service and location. Your feedback for Nikkole, Gladys and Rose have been greatly appreciated and will certainly be shared. We are very glad to have them in our Team as well. Thank you once again for your continued loyalty and we hope to welcome you back in the near future again. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Pleasure to stay

Customer review rating 4.7/5

Alva C. S. Friends - 11/06/2019 AccorHotels certified review

It was a great experience and hospitality is very good.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

A pleasant surprise

Customer review rating 4.7/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

I was plesantly surprised with the room upgrade. It shows that I was right to stick with booking and staying at Accor hotels when traveling.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. I am glad to hear that you had a pleasant stay and also enjoyed the upgraded room. Thank you so much for your continued loyalty and we hope to welcome you back to any of the Accor Hotels. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Great Stay

Customer review rating 4.7/5

Jack W. Couples - 10/06/2019 AccorHotels certified review

Our second time staying at the hotel and as was the case before, we had a wonderful stay. We booked a double room with Club Room access, the room was very nice and well sized, and the clubroom offered a number of different food and beverage opportunities throughout the day, including cocktails in the evening. As soon as we checked in we went down to the spa to get a massage and treatments etc, I cannot recommend enough visiting the spa, and we left there feeling ten years younger and more relaxed than we have in a long time, ready to enjoy a great couple of days in the hotel. We visited the 6th floor buffet for dinner on the Sunday evening, the food is of very high quality and the theme changes month to month. The theme when we visited meant that the menu was particularly seafood related, so if like me you are not the biggest seafood fan, possibly check what the theme is first before booking! (Still lots to eat either way and my wife was particularly happy to have my portion of lobster) the previous time we visited it was Christmas so there were more of a range of roast meats on offer. The staff at the hotel are great, I saw them having to deal with some other awful obnoxious guests and they remained professional and courteous the whole time. We are already thinking about heading back for Christmas 2019 :)

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Great Hotel, Excellent Staff particularly on the Executive Floor

Customer review rating 4.7/5

Jim M. Couples - 10/06/2019 AccorHotels certified review

The staff on the Executive Floor where excellent; customer service focussed, polite and helpful. Our Room was good, with a great outlook.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback, such as yours for our Club Lounge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Daniel W. Couples - 09/06/2019 AccorHotels certified review

We have always enjoy staying at your hotel, most of your staffs are very helpful especially Andy and Jenny who always have the best smile. The staffs at the bell services are very helpful also. Overall, we have very good experience every time. Thank you, Daniel W.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback and I will certainly share it with Andy, Jenny and the bell services team. Your feedback serves as a great motivation for all of us, in order to strive the best possible service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Good hotel but disappointing staff

TripAdvisor rating 4.5/5

WJLah Family - 09/06/2019 TripAdvisor review

There is a casino right at the first and second floor of the hotel. However, the staff are generally rude and not properly trained. Service is also not up to standard. Promised an upgrade but got nothing at all. Check in and out is not prioritised for AccorPlus member. Just terrible. Avoid this hotel as there are many better establishments with better amenities.

Dear Travel19037001933, Greetings from the Sofitel Macau at Ponte 16! First and foremost I would like to extend my sincere apology for the experience during your previous visit with us. It is certainly not up to our standard, as service is the key element that defines us. Rest assured that continuous training will be implemented, in order to enhance the overall service quality of standards. I would like to thank you for your continued loyalty as an Accor Plus member, but at the same time also would like to invite you back to our Hotel to show you our improvements. When you are planning a return visit to Macau, please do not hesitate to contact me directly. Best regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Great location with extraordinary services

Customer review rating 4.7/5

T. K. M. Couples - 08/06/2019 AccorHotels certified review

I love their convenience location, walking distance to the historical downtown and easy access to public transportation for different areas of Macau. The staffs there are very helpful and cheerful. I was staying in the executive floor and enjoying their delicious breakfast, high tea and cocktail at the lounge with the exotic view of the city, it was amazing! I also went to their beautiful poolside to take a nap and it was wonderful. This hotel leave us a very good impression especially their service. Thank you for taking a great care of us. Looking forward for the next time.

Dear Guest, Thank you so much for sharing your valuable feedback with us. It is great to hear that you enjoyed the location and Hotel facilities, especially our Club Lounge and our pool. Your feedback is much appreciated and will certainly be shared among the teams. It serves as a great motivation for us on a daily basis to strive for the best possible service. Thank you once again and I look forward to welcoming you back! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Excellent overnight stay

Customer review rating 4.7/5

Dr M. Solo - 06/06/2019 AccorHotels certified review

Was msde very welcome at check in my Jennie and her reception team. Given complimentary room upgrade etc and spent an excwllent night followed by swim in the pool the next morning.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback and it will certainly be shared with Jenny and the reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
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