Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 3,918 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.7/5 AccorHotels Rating 6,138 reviews

Our guest reviews for Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,918 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
L. M. L. M. T. Friends - 10/07/2018 AccorHotels certified review
« Provided very good, prompt and professional service. »

I have been staying in Sofitel many times in the past. I enjoyed their excellent service and very convenient location. The hotel is becoming a bit old but surprisingly the rooms are very tidy and comfortable. I will choose Sofitel again the next time I travel to Macau. Thanks for Sofitel staff's fine service. I did had a wonderful time during my stay. Thank you very much!! This time I stayed in Sofitel for celebrating my 70th birthday! I was being upgraded to the Executive floor! Many thanks for your hospitality and making my stay an unforgettable one.

Satine H. Families - 10/07/2018 AccorHotels certified review
« I'm very pleased by the staffs' help »

absolutely love the river view of my room, and especially thank you Fred for so much info you've provided at the first day i was check in, i was really worried about my visa issues. And also Victor at the conciege, thank you for providing me so many good choices of lovely restarants, absolutely was lightening my trip!

Family - 10/07/2018 TripAdvisor review
« Recommend hotel »

The hotel is clean, big, and nice. The stafs are very helpfull and friendly. We can get the room even we are early check in. The hotel is near to bus station and not far from the ruins of st paul and others.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Superb »

The room was very confortable and the concierge was extremely helpful with our requests.

Sylvia H. Friends - 09/07/2018 AccorHotels certified review
« nice hotel with kind staff »

In general, it was pleasant staying at sofitel macau. They kindly upgraded my room into a suite. There's only one thing that bothered me. Even though I asked a non smoking room, they gave me a smoking room with terrible smell.

Esther Y. Couples - 08/07/2018 AccorHotels certified review
« Great service »

My boyfriend and I had a great experience in Sofitel Macau at Ponte 16. Originally, after checking in, we found that our neighbor was a big family with five children. Since we are very sensitive to noise and expected to stay in a quiet room, we expressed our difficulties to the hotel staffs, Nicole and Anthony. They actively helped us to solve this issue by changing room for us. They even recommended us some tourist spots in Macau. Overall, we enjoyed our time staying in Sofitel Macau at Ponte 16 and really appreciated its great service. However, it would be greater if the hotel arranged more shuttle buses. We came to Macau during public holiday period. It took us more than 45 mins to wait for a shuttle bus to go to and leave the hotel. Therefore, we took taxi instead.

Winnie L. Families - 08/07/2018 AccorHotels certified review
« Good environment to stay »

Nice and comfortable hotel to stay

Kama Y. K. C. Families - 07/07/2018 AccorHotels certified review

Comfortable as at home!

Michael W. Business - 06/07/2018 AccorHotels certified review
« very enjoyable »

great value for price, very friendly service!

V.k. P. Families - 06/07/2018 AccorHotels certified review
« Comfortable stay and very friendly staffs »

It was a pleasant stay at this hotel. The hotel room is very spacious and comfortable. I will definitely come back in my next trip.

Susanti T. Families - 06/07/2018 AccorHotels certified review
« An excellent hotel in a great location »

We booked through an online travel agent and offered for an upgrade during check in. The front office, Joan was very good in doing her job as she gave us many upgrade choices. We chose the upgrade to club room with club lounge benefit. It was a big help for us as we travelled with young kid who wanna spend most of her time in the hotel. We had our light dinner at the executive lounge and enjoyed the evening cocktails. The quite annoying thing was when we flushed the toilet, the water came out and made the floor wet. Next morning we told the front office and they responded to our complaint quickly. Other than that the room was nice with very good amenities. The pool was also nice. We spent 2 nights at Sofitel and it was a pleasant stay.

Family - 05/07/2018 TripAdvisor review
« check-in procedure and shuttle bus to ferry »

Firstly, i needed to collect my room key several times although i have showed my room preference through online check-in. Secondly, calculation for the breakfast is different between the counter and the restaurant. It is horrible for a staff of a 5-star hotel to tell the customer going up and down to clarify the payment in person. Thirdly, something is wrong for the arrangement of the shuttle bus to the ferry. The day i check-in a foreigner was angry and shouted at the lobby saying he had waited for over an hour and the day i checked out the queue to the ferry estimated taking over 2 hours. i wanted to take taxi but the boy showed me he had dialed over hundred calls but no taxi was appearing. Many customers were yelling. Finally, i and my family with our huge luggage were so hurry and anxious to get on by bus. I much appreciate your hotel service but please change your shuttle bus policy because residents must take their boat on time. hope to see your improvement soon.

Anonymous Couples - 04/07/2018 AccorHotels certified review
« Mrs Tam »

It’s not the first time I stayed at your associate hotel. As a regular customer, your hotel always give me high expectation as well as my beloved. During our stay, we found it’s took much longer time for check-in this time. We lined up for more than 20 mins and only 1 or maybe 2 front staff at the lobby counter. The room was full of surprised as I requested something special for my partners as it was our honeymoon. Thank you Jenny and your team! It was our pleasure to stay and very enjoyable. The room was tidy and clean even small marks and dust on the table. The view was absolutely fabulous although it’s was pouring during our stay. Overall we enjoy our stay very much. But one big concern was i been email to your hotel for the past 2 years. Your hotel shuttle bus was horrible and always line up for long time and only a small mini bus. It’s not easy for the guest who got the heavy luggage and large group of people. I knew the shuttle bus is not a part of the hotel, but your hotel should consider about this point, it’s very important for the guest decide to stay at your hotel or not if not convenience to approach to your hotel.

Dorothy C. Families - 03/07/2018 AccorHotels certified review
« Fully served as VIP gold member »

unexpected experience with complimentary. my family member include kids and elder are fully enjoyed.

Anonymous Families - 03/07/2018 AccorHotels certified review

For the arrangements of my bookings is was extremely satisfied and the Sofitel Team was very forthcoming. Unfortunately there is downside of the location and it is extremely difficult to get a taxi. I have observed that the taxi drivers are not keen to drive up to the entrance and they rather take guests in front of the hotel on the main street and probably applying their own terms as they usually do in Macao. That means you stuck for some time for waiting and you cannot make proper appointments/schedule. I think the hotel would be better off if there would not be “outer-lane” before entering on the pathway to the hotel, because this is kind of drop-in/off zone for the taxis. Even your employee is giving a signal to the taxi driver that there are guest waiting in line, but nothing is happening. There are too many people just in front of the hotel who are not hotel guest and jumping in. The concierge could get once a taxi for us by giving a call, but it did not work out the next time. He got a reply a taxi might come between 5 to 30min if waiting in line.

Catherine W. Couples - 02/07/2018 AccorHotels certified review
« Extremely happy and will refer people to you »

We arrived at the Sofritel Macau and were greeted warmly after efficiently being picked up by your shuttle bus from the ferry . All the staff we encountered in our stay with you were a pleasure to deal with . We were on the 17th floor and were really treated like royalty . Mark in particular stood out in his approach to us . Our room was absolutely beautiful and the views from both our room and the breakfast area were spectacular . Our room was very comfortable and the mattress and pillows were excellent . It seemed to us that the hotel really cared for its guests and always wanted to know that we had everything we needed . The pool area was gorgeous too and was appreciated after a days exploring .

Ela Friends - 01/07/2018 AccorHotels certified review
« 1 night stay »

Back in June I stayed at this hotel for 1 night only with my friend. From the moment one (arriving at the main reception on ground floor) I was very suprised in such a positive way. When approached by lovely lady at the reception, she already knew who we were (?). She took us to 17th floor to another reception for the check-in. We were welcomed very warmly, explained all we could possibly ask for and also got very nice upgrade of the room along with breakfast / access to VIP lounge. Nice! Once we arrived to the room, I found flowers and birthday cake! Room was lovely, very spacious and beautiful. As it was located on 17th floor, the view was also very impressive. Overall, it was my first stay at Sofitel and I knew it was going to be a good experience but I did not imagine it would be that good. Thank you very much to all the team, especially Paige, Marcello (it was lovely talking to both of you, you are such a nice and professional souls) and Erik - thank you for preparing delicious cocktails for us :) Once again, thank you very much for giving this beautiful experience to me and my colleague Carla - it was something really special for both of us :) I wish you only satisfied guests staying at your property as you truly take good care of people. Best regards, Ela

Hyewon J. Solo - 30/06/2018 AccorHotels certified review
« It was so wonderful »

My experience staying your hotle was so nice. Every staff was so kind to me. And services were too. Thank you so much. And I hope to see you all again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is a great pleasure to read your review of your recent stay with us. We have shared it with our team and it is very motivating to hear how much you have enjoyed Sofitel Macau At Ponte 16. Hopefully we can welcome you back in the future. Best Regards, Marcelo Sparberg Director of Guest Experience

C. H. T. Families - 30/06/2018 AccorHotels certified review
« good services n dedicated in pleasing guests »

good n unforgettable views of macau old city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback with us. We are very happy to read that you enjoyed the views and most importantly our service dedicated to 'pleasing guests'. We do hope that we will get an opportunity to welcome you back. Best Regards, Marcelo Sparberg Director of Guest Experience

S. Y. Couples - 29/06/2018 AccorHotels certified review
« Very Nice Hotel with excellent service »

We stayed for five nights at Sofitel Macau during our vacation in Macau. Sofitel is strategically located in Macau. The Executive Club at 17th floor is nice for leisure, service provided in this floor was excellent. The room was clean and spacious. Service by staff are excellent and very helpful. Shuttel service from Outer Ferry terminal is available for free. Definitely will be back to Sofitel Macau in our future visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments and in particular your praise for our Club Millesime with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully we will have an opportunity to welcome you back in the future - thank you for your loyalty. Best Regards, Marcelo Sparberg Director of Guest Experience

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