Hotel - Sofitel Macau at Ponte 16
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Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos 
  MACAU
MACAO

3,403 reviews
TripAdvisor Rating Based on 3,403 reviews
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 4,254 reviews

Our guest reviews for Sofitel Macau at Ponte 16

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,403 reviews
Certificate of excellence 2016
TripAdvisor certified review
Couples - 26/06/2017
« Grand Quality & Excellent Service »

There is the excellent hotel I was never seen. Only the main door of the room cannot reduce any noise from outside effectively. I guess it should be concentrate on this issue much more than the others. Since it may affect our quality of sleep at midnight time.

TripAdvisor certified review
Couples - 22/06/2017
« Super hotel and service »

Simply the best. Great location, nearby the old city centre. People of check-inn and executive floor are excellent (thanks for everything Liezl and staff) We absolutely will go back if return to Macau . MARVELOUS

AccorHotels certified review
Kate Families - 21/06/2017
« excellent! »

The room suite was fantastic with wonderful views of the area. Loved the room so much, didn't want to ever leave it! All amenities and toiletries were provided as well as complimentary internet, safe and local mobile phone use (your own given in the room).They provide you with a smartphone that is pretty handy. Has 4G data and free local calls. You can utilize the internet and make calls anywhere in HK during your stay. Very nice indeed! Bottled water was also included. The bed was very comfortable and the sleep level was superb - no noise! Staff's services made my stay a fascinating one, and I would like to express my gratitude and appreciation to some staffs from front desk department (Candy, Yan, Lemon and Christine). Furthermore, Kiona, Jenny and Edna who always stand in the lobby are also helpful! With this fantastic experience, I would have no hesitation to stay in this hotel again not only because the hotel is great but also the staff are excellent that makes me feel like I am home!

AccorHotels certified review
Li Friends - 21/06/2017

warmly welcomed by the staff. having breakfast at the lounge on 17/F is one of the best experiences in Macau. staff such as Jenny at the lobby, Rain and June on the 17/F are very helpful. they helped us pro-actively and always with sincerity and a warm smile. hotel location is wonderful. room with a good view and the bed was very comfy. we enjoyed our swim with sunset. it would be perfect if the swimming pool is bigger. it gets rather crowded when there were kids and families floating around while we were trying to swim.

AccorHotels certified review
J H. Solo - 20/06/2017

The Bad: - delayed check-in process, I arrived at the hotel for an early check-in (around 11AM), and it took me approximately 20 mins in line before I was able to check in. This is due to only 2 person working at the check in counter. - at 3PM, when it was time to pick up my key, I waited about 5 mins in line, then was redirected to another line at another counter, and queued for another 10 mins (though the walking staff was kind enough to share a pamphlet with me) before it was my turn. When it was my turn, your staff told me that my room was not ready, instructed me to wait at the lobby while they prepare the room. That took another 20+ minutes. I only managed to get into my room around 4:00 PM. - please work on your staffing capacity, and improve your check in process. The good: - Very clean rooms, well equip with the necessary toiletries and room amenities. Good sound proofing. - courteous cleaning staff that will always greet you when they see you - helpful concierge staff in directing you to the nearest public transport and tourist attractions - very good customer service all around.

AccorHotels certified review
Ling Families - 19/06/2017
« Only one word Excellent level 17 »

Clean quiet and nice tidy room. Friendly staff. Overall excellent on level 17. Since this is not my first time stay in Accor hotels. Waiting taxi in the hot area without air con. The others that I stayed Accor hotels the concerige will looking the taxi for me so I can stay inside the hotel with air con and also help me put my luggages etc. Yours staff in the lobby won't get me a taxi , won't let me get the taxi on lobby level and force me to go downstairs to get the taxi there no air con OMG I have a baby and a suitcase no helps at all. That's really upset.

AccorHotels certified review
Sandra Friends - 19/06/2017

I had a pleasant surprise when I was informed that they had given me a free upgrade. The stay was amazing. Service by the staff was fantastic.

AccorHotels certified review
Javier Families - 18/06/2017
« Great family friendly stay »

Great staff at the executive lounge. Glad to see they are as friendly as they were when the hotel first opened nine years ago!

AccorHotels certified review
Tim Couples - 17/06/2017
« Wonderful stay »

First class service and hospitality all the way - from the moment we arrived we were informed we had been upgraded and were taken to the club floor for check-in

AccorHotels certified review
Heidi S. Families - 17/06/2017
« Perfect »

Friendly, super service with a smile, helpful, relaxing

AccorHotels certified review
Anonymous Couples - 16/06/2017
« relaxing »

Very friendly and helpful staff

AccorHotels certified review
Sayi C. Friends - 15/06/2017
« comfortable room with nice view »

soft bed, perfect sound effects, nice view, happy stay but the plug of the bathtub did not work well, also if put one more garbage can beside bathtub is better.

AccorHotels certified review
Xaverius Families - 15/06/2017
« excellent service »

enjoy, happy and thanks for choosen us as lucky guest

AccorHotels certified review
Jillian R. Couples - 15/06/2017
« Speechless with the wonderful effort your hotel has given to me and my husband »

The stay was wonderful. Didn't expect that the management would give us such a warm welcome and gracious gift as me and my husband celebrated our 1st anniversary at your hotel. What made me love the hotel more is that your staff are very engaging to the customers also there is no language barrier. Please do keep up the wonderful work. Will be visiting very soon.

AccorHotels certified review
Shirley M. Friends - 14/06/2017

The overall experience is very good, especially the Front Deck team. When we arrived at the hotel lobby, Eric welcomed us warmly and considerately offered the welcome drink to us. The welcome drink is good and very refreshing。I love it very much ! Eric was quick to help us with the check in, and I liked the room very much. Bill form the Concierge is so helpful and so nice to show me some information. In the evening, when we come back, I was so appreciate that the clerk from Front deck, Gig, kindly asked me about my stay experience. I felt so respected. The breakfast is good. But there were a lot of flying insects above the salad, which made me felt uncomfortable。When I checked out, Rain welcomed us and guided us to check out. Rain’s smile was so warm. Christina helped me to check out, she did a good job. I was impressed by her professional attitude. Finally, I think it's quite unreasonable that there is no changing room in swimming pool. It is not convenient that you need to go to the spa changing room before swimming. ,

AccorHotels certified review
Kim J. Friends - 13/06/2017
« happy to stay »

we enjoyed everything during staying.

AccorHotels certified review
Pat C. Families - 13/06/2017
« Staff are really nice and friendly - feeling is great! »

Many times staying @ 17/F - Your staff at the Premier Lounge @ 17/F are great! Smiles, friendly, helpful - all are great!! Especially - Nikko, Jade, June, etc. Even @ the 6/F swimming pool, staff was serving complimentary afternoon cup cakes, snacks!!! Really nice hotel (well not to compared to those at Taipa Islands)!! Was staying at #1721 facing the river, air conditioner was not working so well, about 25 C at night time... cooler please!

AccorHotels certified review
Kho C. Y. Families - 13/06/2017
« It is a present experience to start exploring Macau with Sofitel »

Timely shuttle service between the harbour/hotel, Polite stuff and comfortable room. Like the hotel location. It is away from the crowded casino area and yet easy access (within walking distance) to various sight-seeing spots.

AccorHotels certified review
Alice Couples - 12/06/2017
« comfort and pleasant stay »

The curtain in the room was sticky. And it's difficult to wash those sticky materials off the fingers. Otherwise, the two-night stay was comfort and pleasant. The day shift staffs in front desk were kind and helpful. I would like to show my great appreciation to a lady staff who got my lost bottle back.

AccorHotels certified review
Macy L. Families - 11/06/2017

Great Service

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