Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

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4.5/5 3,742 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 5,262 reviews

Our guest reviews for Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,742 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Daniel Families - 13/02/2018
« wonderful stay with convenient location »

great stay with family and friends, friendly front desk that made me feel welcomed.

AccorHotels certified review
Roslyn Couples - 13/02/2018
« Luxurious rooms, great service. »

We were only in Macau for 2 nights but found the hotel to be ideally located to all of the historical interest places we had come to see. Staff were very attentive and couldn’t do more to help.

TripAdvisor review
Couples - 12/02/2018
« Still one of my favorite hotel in Macau »

For those who just want a quiet relax hotel to stay rather than having a huge crowd, Sofitel is still one of the better choices. I book for the Superior room for my stay but they arrnage me to stay on the 17th floor where the bathroom amenities are Hermes rather than L'Occitane. The rooms looks very clean and new, I've stayed in this hotel for more than 5 times and I did stay at some room where it feels it needed to be renovated. But this time staying on the 17th floor, I think some of the room are still maintained very well. Beds are comfortable, you can order what pillow you wish to have before you stay in the hotel. I think you can do that through the online check in thing. *Remember to ask the concierge if they can arrange you on the 17th floor.

AccorHotels certified review
Anonymous Families - 11/02/2018
« Satisfied enjoyed »

We really enjoyed and we had a great experienced

AccorHotels certified review
Peggy Families - 11/02/2018
« Exellent stay »

Staff Paige was really friendly and helpful, very impressed by her professional customer services

AccorHotels certified review
Kanlayarat M. Couples - 10/02/2018
« Wonderful trip »

First time I come to Macao. I want to said thank you for Sofitel Hotel. All the staff very friendly and helpful. The room is clean and luxurious.View from my room was amazing. Everything is perfect. Will be back for sure.

AccorHotels certified review
Mike L. Couples - 09/02/2018
« Excellent »

Very impressed with the level of service and friendliness of staff

AccorHotels certified review
Kenneth A. Friends - 09/02/2018
« Excellent service and accommodation »

The service was great particularly in the Mistral restaurant. Jane and Gladys went to extraordinary lengths to accommodate a gluten allergy.

AccorHotels certified review
Jack H. Couples - 08/02/2018
« Amazing could not have had a better stay »

Just perfect what you guys did to make me and partners stay was amazing. Nikkole and Paige in Club Millesime give impeccable service I want them to work in my hotel in Sydney. Overall everything was so perfect thank you.

AccorHotels certified review
Pamela Couples - 07/02/2018
« Amazing Staff, Love All The Services & The Best Room Hotel!! »

They upgrade our room.. And make flower arrangement for our honeymoon. The staff is very very nice to us. Very helpful and always smile. And room facility very good! Especially for the location. Its just a walk to Senado Square!! Thank You soo much Sofitel Macau & Le Club Accor!!

AccorHotels certified review
L. K. H. A. J. S. Y. K. Couples - 06/02/2018
« Good service »

Easy to reach any historical designation with reasonable prices

AccorHotels certified review
Anthony J. C. M. Families - 05/02/2018
« Best Service Ever! »

Never be decieved by the looks of a Hotel for it is not the glitz and glamour of its facade that should “WOW” you but more so the ‘Service’ that the Hotel Staff gives you that will make you feel at Home away from Home. Kudos to all Sofitel staff but special mention to Mr. Art “low”Mababa for he was the first person who accompanied us to your hotel and accommodated us every time we have our breakfast on the 6th floor. Equally helpful to us were Dino and Rosemarie from the 6th floor restaurant and Mark and Princess from the 17th floor lounge. These service helps us distinguish a good hotel from an Awesome one! We will definitely recommend your hotel to our friends and relatives.

AccorHotels certified review
Timon Couples - 03/02/2018
« Fantastic stay, we apprectiate the room upgrade! »

Staying as part of our honeymoon, we were kindly upgraded making our stay memorable. The customer service, food and location were all excellent. Only disappointment was that the gym was out of use.

TripAdvisor review
Friends getaway - 03/02/2018
« Great hotel »

First time stay at Sofitel Macau At Pinke 16. When we arrived at lobby. Staff were very helpful and welcome us. Check in on the 17th floor , staff very friendly. All our friends very satisfied and we will definitely coming back.

TripAdvisor review
Friends getaway - 02/02/2018
« Lovely to stay »

Location is convenience. View is super nice if you have a room facing to the river. I have been there before and I didn't like there in the first time as the services were not so good. But this time I stay at the club floor and the services were professional, special thanks to Mark and Ice. Room is cozy and clean, will totally stay there again when I am in Macau next time.

AccorHotels certified review
Kin S. L. Families - 01/02/2018
« If I would to compare with Sofitel Manila, Sofitel Macau is definitely 2* higher in term of service and personal contact. »

Sofitel Macau is a very well managed Hotel and all staff is working with their impeccable smile. As compare with Sofitel Manila, Sofitel Macau practise staff/guests relationship. They communicate with guests like friends and make guests feel at home. Look for Sheila and Dino in restaurant, Peter John in Concierge and the smiley front desk or Princess and June on Executive Floor. If you have any problem, do see Mr Christophe Lebrun, he is always ready to help. I only get this feeling in Novotel Manila, Novotel Sanur, Ibis Sapporo and Ibis Osaka. Highly recommended to stay with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at Sofitel Macau At Ponte 16. It is a great pleasure to receive such positive comments and it will be a great motivation to the entire team. We continuously strive to deliver a 'Magnifique' experience and your validation makes us very happy. I have shared your praise for Sheila, Dino, Peter John, Princess & June with the team as well - which put a smile on their faces. We hope to be able to welcome you back soon. Best Regards, Marcelo Sparberg Director of Guest Experience

AccorHotels certified review
Mei Families - 31/01/2018
« nice hotel, convenient, confortable »

the umbrella is not clean enough, some mould spot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Your comments on you recent stay are highly appreciated, thank you for taking your time to share them. I am glad to read that you overall enjoyed your stay and rated us highly. However, please rest assured that we have shared and addressed the issue you reported in regards to mold stains. The room you have stayed in will be thoroughly checked and all necessary actions will be taken immediately. We do hope that we will get an opportunity to welcome you back in the future. Best Regards, Marcelo Sparberg Director of Guest Experience

TripAdvisor review
Family - 31/01/2018
« Unexpected Experience »

This Hotel is so well managed by Mr. Christophe LeBrun. My family enjoyed every moment of it that we spent most of our time within the Hotel. I supposed to bring my son to Grand Lisboa which I stayed before and also to Venetian Hotel but we decided against it because of our communication with the Hotel staff is good enough. They are like family and very helpful. When checking in, Princess is there smiling away. When having breakfast and Dinner, Sheila, Dino and their team is always 'Happy to Serve'. In the Concierge, Peter John, Bowie and Bill are there and always ready to assist. In the Premier area, Princess, June and the team are smiling and so enthusiatic to serve. Very good and I will be back.

AccorHotels certified review
Leni F. Couples - 30/01/2018
« Service Excellent! »

Jenny, Erick and Princess.. all of the staff give service excellent. I love the room, too.. Kindly need your help to provide halal food for Moslem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I have shared your comments with our team and in particular your praise for Jenny, Eric and Princess fill us with great pride. We do hope that we will get an opportunity to welcome you back in the future. Best Regards, Marcelo Sparberg Director of Guest Experience

AccorHotels certified review
M T. Couples - 29/01/2018
« Wonderful hospitality on the 'Club' floor »

We really enjoyed our stay. We found the location excellent for exploring 'mainland' Macau, and the breakfast and tea/wine-tasting in the Executive lounge was very nice. The clearly very well-trained staff were extremely helpful at all times and made our stay an extremely pleasant one indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your recent stay with us. Your feedback is very valuable and has been shared with our team. It is always a great pleasure to receive such positive comments and praise for our Ambassadors as well as your experience in the Club Millesime. It is indeed a great source of motivation for our entire team. We hope to be able to welcome you back soon. Best Regards, Marcelo Sparberg Director of Guest Experience

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