Hotel - La Veranda Resort Phu Quoc - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

La Veranda Resort Phu Quoc - MGallery by Sofitel

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4.5/5 2,053 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • PHU QUOC AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Private beach
  • Other sports activities
    • Bicycles rental
    • Badminton
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 1 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

This boutique Phu Quoc resort boasts a beautiful selection of indulgent, superbly appointed rooms including spacious garden rooms enveloped by lush greenery and exotic flowers and beachfront suites with private balconies and stunning sea views.

  • 70 rooms
  • 70 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • TV room service ordering
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.8/5 AccorHotels Rating Based on 1,350 reviews

Our guest reviews for La Veranda Resort Phu Quoc - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,053 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Phil D. Couples - 12/06/2018
« Awesome, relaxing stay »

Amazing hotel that felt like a luxury home, rather than a hotel. Great food (especially breakfast), therapeutic massage and invigorating yoga.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip George Dowdell, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
T. T. M. U. Friends - 11/06/2018
« The services are good, staffs are very friendly... »

- Welcome drinks are very warm, nature, sustainable - Room, beach, swimming pool are clean - The terry bears made my kids so surprised - The hotel used paper straw

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thi Minh Uyen Tran, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Jason L. Couples - 11/06/2018
« Hotel is good, but employees need more training »

I don't know why, but it seems Vietnamese cannot recognize first name and last name of foreigners. I have told them for couple times, but they still calling me the wrong name. Besides that, the hotel is quite nice.

AccorHotels certified review
Dennis Couples - 09/06/2018
« very comfortable and well serviced hotel »

great position, excellent food and beverage, very comfortable hotel overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis Claude White, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Guillaume B. Families - 04/06/2018
« Wonderful hotel and excellent service. »

Very warm welcome. Nice room. Great facilities. Excellent (personalized) services.

TripAdvisor review
GBO79 Family - 04/06/2018
« Wonderful hotel and excellent services. »

Very warm welcome. Nice room. Great facilities. However Spa could be more cozy. Excellent (personalized) services. Very good for family (beach activities and kids club). Could be improved : fan at the room terrace and pool bar.

Our hotel has responded to the review
Our hotel has responded to the review

Hello GBO79, Thank you for taking the time to share your feedback on Trip Advisor. We’re absolutely thrilled that you had a positive experience with us and it was a real pleasure to welcome you to our beautiful house surrounded by lush garden! Regarding the fan and the pool bar, this kind of constructive feedback helps us to improve ourselves. Thank you again so much for your review, and we surely hope to welcome you back in the near future. Sincerely, La Veranda Management

AccorHotels certified review
Ada S. Business - 28/05/2018
« An oasis in the Phu Quoc chaos.....loved the property »

beautiful room, excellent service, good food - too short stay

AccorHotels certified review
Michael F. Couples - 20/05/2018
« Perfection »

Could not fault our stay for a week, staff are all very professional and polite, nothing too much bother. Our stay was enhanced by our room decorated with candles, flowers by the hotel to celebrate our 35th wedding anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you very much for sharing your thoughts regarding your recent visit to La Veranda Resort Mgallery by Sofitel We are very happy to see that you chose La Veranda to be your week long stop on the island of Phu Quoc as well as the place to celebrate this special occasion of you. We really pleased to read that we provided you with an excellent stay, and hope we created memorable moments to remember. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Marie R. Families - 17/05/2018
« Perfect for a large group celbrating milestone birthdays in comfort »

Relaxing, easy, well-fed and easy access to beach and pool. Marvellous and friendly staff. Clean beautiful rooms. A bonus to know the history of the house--makes it more meaningful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Stevenson, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc Thank you very much for choosing La Veranda Resort to be your host during this special event. Indeed we have quite some history with a legacy that dates back to the colonial times of French Indochina. We are very happy to hear that you have noticed our boutqiue style reminecent of those times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Ken Couples - 07/05/2018
« Unhappy »

Overall the service is ok but I have to say some of the reception staffs has to improve their English. The bed we slept in actually feel not completely dry. And the pillow actually gave out a very bad smell. Request to change it but nothing was done till the second time when I call again. Please dry your sheet more. We kind of feel very uncomfortable with the sheets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Siong Lim, Thank you for taking the time to tell us about your experience at the La Veranda Resort Phu Quoc - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to hear that the overall experience with our staff was positive, but regret to hear that we fell short on some instances. We are sorry to read that you found our bedding to feel damp, but we are in a tropical country with almost a constant 80 to 90% humidity. All our rooms are efficiently and sufficiently insulated to ensure that this humidity does not seep through. We always strive to provide a superior service experience for every customer, that is why we regret to hear that we did not meet your expectations. Please rest assured that we have addressed the issue with the members of reception that received your call. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Diane R. Couples - 03/05/2018
« Beautiful charming hotel »

The staff were very attentive, if you requested anything by phone it was at your room before you put the phone down. The hotel very very clean, the breakfast was amazing so much choice, fresh towels for the beach or pool I could go on and on. I mentioned it was our wedding anniversary returned to the room one evening to find candles and the most wonderful flowers in our room a truly beautiful gesture. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane Rushton, We very much appreciate your kind words regarding your stay at the La Veranda Resort. It is a pleasure to read that you have thoroughly enjoyed your stay with us. And we would like to thank you for choosing La Veranda to be your host during your visit to Phu Quoc. Even though you give us much praise, please rest assured that we will continuasly strive to provide the best service possible for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Am Couples - 03/05/2018
« Good overall »

We had a pleasant stay at La Veranda. Staff was super friendly, the food was nice and service was generally good. What makes it a 7/10 are: - we requested a non-smoking room, however there was a lingering cigarette smell in the room and if we opened the balcony door, we would get the smoke from other guests. The non-smoking policy and / or division should be imposed. - checkout: we checked out on time, and while the hotel is great at offering free transport, we were short of options on timing. Although we knew the flight was delayed, we were strongly encouraged to leave at the same time as we would've done originally preventing us from having lunch at the restaurant and /or just sit at the beach while we waited, rather than in the airport waiting area (where we spent more than 3 hours as hour flight was continuing to be delayed). I think staff should be more sympathetic to this type of situations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Analia Alvarez Millet, Thank you for providing us with some initial feedback regarding your recent stay at La Veranda Resort. We are happy to read that you had an overall pleasant experience, but are sorry to see that we were unable to meet your expectations on all fronts. We regret to hear that you had some issues regarding the smell of smoke in your room. Indeed all our rooms are non smoking, but it is allowed on our balcony's. I am sure that if we were informed about this situation during your visit, we would have been more then welcoming to change the room for you. We are sorry to hear that you had some delays in your flight. We always try to provide transportation for our customers 1.5 hour prior to their departure time. We always check our guests flights 24 hours in advance, but we can not adjust last minute. Your comments are surely noted, and we will discuss on how to improve our services in the future. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Paul V. Friends - 03/05/2018
« A wonderful experience with very attentive staff in a fantastic environment. »

We stayed for a few days after travelling throughout Vietnam. It was very relaxing with very comfortable accommodation, the staff were fantastic and the surroundings very elegant and well kept. We would definitely stay again, and recommend the hotel to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate you choosing La Veranda Mgallery by Sofitel to be your host during your visit to Phu Quoc. We are happy to read that we were able to provide you with a relaxing ending of your holiday. And seeing your positive review provides us with much confidence that we did. Thank you again for sharing your experience and your recommendation, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Linda Couples - 24/04/2018
« Luxury hotel, great service, perfect beach »

From pick up at the airport to check out, our experience was first class. The grounds are beautiful, the rooms are spacious and the colonial decor throughout the hotel is gorgeous. The service on the beach with our sorbet and cold towels were such a treat along with our bedside treat evening. The beach is the best on the strip. Would definitely recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ward, We very much appreciate you taking the time to provide us with a review regarding your recent visit to La Veranda. It is a pleasure to read that you have had an excellent stay, and especially your check in. This is so important, as first impressions last the longest. But do rest assured that we will continually strive to provide all our customers with the best experience possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
T. H. Families - 20/04/2018
« Imagine yourself on a beautiful hot beach and then hotel serve mango ice and a cool towel.......that is life! »

La Veranda is a very well managed hotel, maybe the best on Phu Quoc. Fantastic situated by the sea. The beach is cleaned every morning. Food is very good and a fantastic live band play 2-3 hours every evening. AND of cause they will pick you up in the airport and take you back after a perfect holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you so much for letting us know about your recent experiences in Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Amanda T. Friends - 16/04/2018
« A fantastic hotel »

We had an amazing time at this hotel, we stayed for 5 nights after a hectic 11 nights travelling from North to South Vietnam and the staff couldn't do enough for us, we would definitely visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., It is such a pleasure to read your kind words regarding your recent visit to La Veranda Resort It brings us great joy to hear that we managed to serve you well, and that we managed to provide you with some well deserved peace and quiet after your long journey. Once again, thank you for your kind words and recommendation, and we are already looking forward to meeting you again in the future. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Very nice hotel with some potential for improvement »

It was a lovely hotel with great rooms and a superb atmosphere. Some mistakes from staff, others were great. The supervisor at breakfast left room for improvement, she was not very friendly. There was a mistake in reserving a table for dinner at Peppertree leaving us without a table, but it was resolved. However the same supervisor was not really friendly in resolving this. Though a very nice man saved the day for you. It would have been nice to receive an upgrade as a gold guest (especially since the hotel did not seem full), but I know it is not guaranteed. All in all, these are not major things, and I would be happy to recommend the hotel to others and we had a very good stay. The main issue that you are facing is not at your disposal, but we felt that the surrounding area is loosing some of its charm, especially the newly constructed monstrosity of a beach bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hellstroem, Thank you very much for your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. Your feedback is most important to us, and we really appreciate your honesty. This will only help us improve our services. Your comments regarding our restaurant supervisor have been noted and share with the Food & Beverage manager for reviewing. Yes indeed, the island is developing rapidly, but we will always remain the oasis of green in between the chaos of the island. We have good connections with our neighbors, so we will always ensure that there will be no noise pollution coming from it. Once again, thank you for your comments, and we are truly grateful for your kind recommendation. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

TripAdvisor review
Lingyan W Couples - 14/04/2018
« h »

The service of all the staff is excellent and professional,the room is lit bit old but good maintained. that's why it is still very comfortable and always clean, great breakfast specially the baguette and crossiant.Highly recommended!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear h, Many thanks from the entire La Veranda family for your review regarding your recent stay. We are pleased to hear that you have had a excellent stay. Indeed our boutique colonial style of the resort is reminiscent of those times, but we always try to keep the hotel filled with all the modern luxury's that one might need. It is very nice to hear your comments on the good work that our housekeeping and kitchen staff do, as keeping up a resort like this is a team effort. Thank you so much for your recommendation, and we hope to have the opportunity to welcome you once again. Sincerely, Lennart Voogt Guest Relations Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Rhonda Solo - 13/04/2018

Staff so friendly and helpful. Nothing ever too much trouble and so considerate of the guests and always going out of their way to make your stay as relaxing as possible!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate you taking the time to share your thoughts regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is a pleasure to read that we managed to provide you with an excellent stay. And hearing that our staff were very hospitable brings us much joy. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

AccorHotels certified review
Nic Couples - 12/04/2018
« We loved our 2nd stay at Veranda, it offers everything: nice beach/pool, good food and service, near town »

Veranda is a gem, a charming colonial style boutique hotel, set in lovely lush tropical gardens (with barking frogs !), on a nice clean beach with spectacular sunsets, a large pool, good (though pricey) food at two restaurants, and attentive service. This was our second stay at Veranda, and highlights for us included the surf and turf dinner and the rum tasting, as well as an excursion to the private island.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate you returning to La Veranda and to provide us with some feedback on your latest visit. It is a pleasure to read that once again you have had a very pleasant and memorable stay, and we certainly hope to welcome you once more in the future. Sincerely, Lennart Voogt Guest Relation Officer La Veranda Resort Mgallery by Sofitel

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