La Veranda Resort Phu Quoc - MGallery 5 stars

TripAdvisor rating 4.5/5 2,363 reviews
La Veranda Resort Phu Quoc - MGallery
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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Complimentary round-trip airport transfer

  • Indulge in our unique drink experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Free use of kayak, ping-pong and petanque

  • Complimentary morning yoga on the beach

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • PHU QUOC AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

La Veranda Resort Phu Quoc - MGallery

Tran Hung Dao Street
Duong Dong Beach
95000
phu quoc
viet nam

Tel: +842973982988

Fax: (+84)297/3982998

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / null miles - Shuttle free

GPS :10.1931, 103.96503

Our accommodations

This boutique Phu Quoc resort boasts a beautiful selection of indulgent, superbly appointed rooms including spacious garden rooms enveloped by lush greenery and exotic flowers and beachfront suites with private balconies and stunning sea views.

DELUXE GARDEN, 1 Double or 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Mini Bar

PREMIER GARDEN, 1 Double Or 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room
  • Mini Bar

EXECUTIVE PREMIER GARDEN, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 55
  • Wireless internet in your room
  • Mini Bar

PREMIER OCEAN, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room
  • Mini Bar

MEMORABLE PREMIER OCEAN, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • Mini Bar

JUNIOR OCEAN SUITE, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 73
  • Wireless internet in your room
  • Mini Bar

CLASSIC VILLA GARDEN, 1 Double Or 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 63
  • Wireless internet in your room
  • Mini Bar

LA VERANDA OCEAN VILLA, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 71
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LE JARDIN

Type of cuisine: International

Located in front of the Main House on the lawn of La Veranda Resort, Le Jardin is embraced with palms and overlooks the panoramic views of the ocean and sunset. The restaurant's menu features simple healthy hearty meals to suite all tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PEPPER TREE

Type of cuisine: International

The Pepper Tree commands stunning views over the ocean and the view at sunset is incomparable. Combine this with the innovative Pacific Rim cuisine devised by our talented team of chefs and you have the perfect sensory experience.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is open everyday serving a menu of light refreshments, ice cream and cocktails. Being able to look over the ocean, watching the sun set, makes this the ideal place for a relaxing afternoon before the night falls.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
La Veranda Resort Phu Quoc - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

1,666 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,363 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice Property

TripAdvisor rating 4.5/5

Rugel Couples - 12/10/2019 TripAdvisor review

Overall a great experience. Staff very friendly and the hotel has a good location. Bath towel exchange does not work as we requested not to exchange every day but it happened every day. But this did also not work in five star hotels. Would stay again. Excellent cocktails.

Dear Rugel, Bonjour! Xin Chao! We would like to thank you for taking the time to write a nice review about your recent stay in La Veranda Resort - MGallery Collection. We're glad that you like most of our services like the service of our staff and our cocktails. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. However, your comment regarding the towel replacement has been noted. Rest assured that your feedback will be discussed with the Housekeeping team as it helps us know the things we have to work on. We are looking forward to welcome you again in our property to create more Magnifique memories with you. Bien cordialement, La Veranda Team

Another very enjoyable stay

Customer review rating 4.8/5

Keith F. Couples - 09/10/2019 AccorHotels review

Having a marvellous four nights here in 2018, we booked for another five nights this year and were not disappointed. Elegant is possibly the best word to describe La Verandah - this permeates everything here, and the staff embody this beautifully.

A luxury experience within a family atmosphere

Customer review rating 4.8/5

Anonymous Couples - 06/10/2019 AccorHotels review

As good as it was 7 years ago - beautiful surrounds, great accommodation & fabulous service

Request for refund the deposit!!!

Customer review rating 4.8/5

L. J. Y. Families - 03/10/2019 AccorHotels review

Up to now, I have not received my deposit. Please check that out and let me know the result.

Really Nice Service, Beautiful Quiet Grounds, and Unique in Vietnam

Customer review rating 4.8/5

Van Couples - 18/09/2019 AccorHotels review

Really nice stay, it was our second time staying here after a great first stay. They pay attention to details and are organized, especially as compared to other hotels in Vietnam. Most employees are very well trained and nice. You still have a few employees who don't really get it (don't see the big picture or will argue with you over something stupid), but this only applies to a few employees. Staff is generally very nice and very well trained. The grounds are quiet and well maintained. They will also go above-and-beyond for guests. It really is a nice place.

Dear Van Ryan Ngo, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that your experience with some of the staff at the hotel was not entirely satisfying. Please accept our sincere apologies for this inconvenience. I would love to hear which staff members you had an issue with. If you remember in which department they're working it would be very helpful for us. Then I would like to also sincerely apologized for the faux-pas upon arrival. We experienced an issue with your booking which was display by Expedia under a different name, that's why we didn't recognize you as a loyal guest. However, I do hope that you enjoyed the complimentary massage that we offer you because of your loyalty. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again in better circumstances. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

took you back to colonial stage

Customer review rating 4.8/5

Robin Y. Couples - 16/09/2019 AccorHotels review

we had a good time there eventhough it rained nearly everyday. room was upgraded to memorable beach view, SPA and Gym were expended, but hotel provided other options, especially borrow some classci room to accomdate SPA, resturant and bar provide upscalle services and quality. the only thing i was not comfortable was the bedding, the sheet looked so cheap, should not have beeb served in such a 5 star hotel, it tingle and tickle.

Dear Dengbin Y. (Mr), We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied of your accommodation. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Fantastic Getaway

Customer review rating 4.8/5

Anonymous Couples - 13/09/2019 AccorHotels review

A fantastic break away from the hustle and bustle at a well maintained beautiful oasis. Complemented by welcoming and helpful staff, I would recommend this hotel to anyone.

Dear Carla Nicole T., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Fantastic and exclusive holidays

Customer review rating 4.8/5

Daniel Families - 04/09/2019 AccorHotels review

i went with my family after a big trip around the whole country of vietnam, and we felt very comfortable in La Veranda. An exclusive space to relax and enjoy. We like most the attention of the people of La Veranda. Their employees were very kind and made our stay more comfortable.

Dear Daniel Antonio M., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery

Excellent guest service

Customer review rating 4.8/5

Wow Friends - 29/08/2019 AccorHotels review

Excellent guest service. Very friendly staff and excellent service. Liked the complimentary yoga and taichi. Food was also good. The free shuttle to the white beach at Bai Sao was also very good. Am glad I did not cancel even after reading about the rain and floods as weather forecast was totally wrong and we had sunny weather when we were there.

Dear Wei Thing H., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

A gem of a hotel in Phu Quoc

Customer review rating 4.8/5

Qgal Families - 19/08/2019 AccorHotels review

Though we stayed during rainy season we had a wonderful time. This was due in large part to the attentiveness and care of the staff. Of course the setting was stunning, the rooms comfortable and the location perfect. Food and drinks were varied and of high quality. And the resident band made me want to stay in every night. Can't wait to return when the weather is better!

Dear Judith Anne W., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Excellent overall experience with great facilities.

Customer review rating 4.8/5

John G. Friends - 05/08/2019 AccorHotels review

Overall a great experience and much improved since staying there about 5 years ago. The only thing I would comment on is the F&B service staff just need a little more training and experience but they have a very good attitude.

Dear Michael John G., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied with the service from our F&B team. If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Beautiful resort and friendly staffs

Customer review rating 4.8/5

David S. Families - 05/08/2019 AccorHotels review

This is the very French style beautiful beach front resort. Less people and very relax. I also stayed at the Intercontinental Phu Quoc resort for two nights. Although the facilities at Intercontinental is S. new and exclusive, I prefer less people and small boutique resort Le Veranda. All staffs here is very proactive, smiling face and good reminder. I would like to express the appreciation with The Pepper Restaurant Mr. Brandon. He is a very high knowledge person of French cuisine and understand customer taste. Even I moved to other hotel, I still by taxi come to his restaurant because of the tasty foods and excellent service.

Dear David S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

An outstanding place to relax and be pampered

Customer review rating 4.8/5

Andrea P. Couples - 01/08/2019 AccorHotels review

Just wonderful

Dear Andrea Catherine P., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

A lovely, relaxing stay.

Customer review rating 4.8/5

Erin Solo - 27/07/2019 AccorHotels review

This was a well-needed break in lovely surroundings. Everything was well maintained, the gardens beautiful and the beach clean.

Dear Erin T., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Wonderful hotel and amazing staff.

Customer review rating 4.8/5

Edward A. T. Families - 24/07/2019 AccorHotels review

This was a great place to relax with family and friends after our son’s wedding. The bed was very comfortable, the room was quiet, and the grounds are beautiful.

Dear Edward Albert T., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

One of the best resorts we have ever stayed in!

Customer review rating 4.8/5

Michelle M. Families - 24/07/2019 AccorHotels review

Perfect getaway to relax and remove all the stresses of life! Staff were fantastic, very attentive and friendly. We particularly loved the winding paths with the lush vegetation making us feel like we were in a tropical secret garden. Could not fault our stay at all and hope to return soon

Dear Ms. S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Would stay as a guest but never book for events

Customer review rating 4.8/5

Ngoc B. N. Families - 18/07/2019 AccorHotels review

The stay at your facility at La Veranda Resort Phu Quoc was wonderful and I will definitely return as a resort guest. The onsite staff was very helpful, supportive and professional. However, as a main principal organizer for my recent wedding, I was extremely disappointed by your sales executive, Ms. Linh Tong (Tong Mai Linh), for her lack of professionalism as well as attitude. I had planned for my wedding at La Veranda on July 6th, 2019 and hired a wedding planner to assist me with the daunting tasks of planning a wedding. When my planner flew out to the resort for site check, the resort staff was welcoming and accommodating, showing my planner all the facilities that could be done for the wedding. But then, Ms. Linh Tong insisted on the planner and I working directly with her regarding all details for the wedding. Which was fine to me at that point. However, things started to unravel when Ms. Linh Tong shot down every request from our side, including the request of having the ceremony and dinner by the beach. This was the complete opposite of that the resort staff has told my planner when my planner was onsite. There were several other incidents that were extremely annoying leading up to the day of the wedding. I had to arrange a face to face meeting involving Ms. Linh Tong and the resort staff to sort out the details. Up to that point, I had required all communication to be done through emails so my planner and I could be both on the same page. But Ms. Linh Tong failed to comply. Prior to that meeting, about a month prior, I had sent over my signed agreement but Ms. Linh Tong did not send back a copy with signature from her side. Later on after the meeting and after I had repeatedly asked for, she sent me a copy saying that she had signed it a few days after the day I sent email to her. How could anyone verify this fact? She could have just back-dated her signature and sent it to me that exact same day, not the day she said she had signed it. I booked a total of 23 night rooms and a wedding package that costed almost 400 million VND (about USD$20,000) with guests flying in from around the world. But I didn't receive from Ms. Linh Tong the kind of treatment and respect the Accor brand has known for globally. I'm also an Accor member and had previously stayed at La Veranda twice. Because of your wonderful facility I had decided to hold my wedding there. It's stressful enough planning for a wedding and Ms. Linh Tong had done nothing but adding more troubles and challenges at every step of my way. Her utter lack of professionalism and Accor attitude make me question the quality of service at Accor. On the day of my wedding, she refused my guests access to basic music which usually was available for guests who have dinner there. She said that my guests and I were outside guests for events, not resort guests! My wedding guests were also resort guests as I paid for all their accommodations. How could they be outside guests??? There were a lot more incidents that would require more than the remaining 5000 characters to describe in details, from her inability to align the facts with the resort staff to her incapability to properly communicate via emails. If you would like a detailed account of what happened, with facts and evidence included, I'd be more than happy to provide. And words also fail me to convey how disappointed I was by her service during the days leading up to my wedding. As a bride, as a paying customer and as an Accor member, I should not have gone through such agony and trouble dealing with a sales executive that showed no respect and no support. I wonder if she could imagine the good publicity and potential customers she could gain from my wedding. And I wonder what kind of training has she received from Accor to carry around this condescending attitude. Such a shame that the resort staff's tireless effort was overshadowed by Ms. Linh Tong's poor attitude and working competence. I truly hope that there will be reprimanding actions taken against Ms. Linh Tong because what I'm writing here today will be the same for when I post on your Facebook and Tripadvior. I will still recommend La Veranda as a great place to relax and enjoy, but never for events if Ms. Linh Tong continues to be sales executive. Best regards, Ngoc Bao N. Accor member no. 30…0214 3

Dear Bao Ngoc N., Thank you for taking the time to tell us about your event experience at the La Veranda Resort Phu Quoc - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope you well received your wedding certificate and the flowers that we send you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Good resort for hideaway.

Customer review rating 4.8/5

Kp Families - 27/06/2019 AccorHotels review

Good environment, well maintained resort and friendly staff.

Dear Kok Peng S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that regarding the professionalism of our staff and the quality of the facilities you're not entirely satisfied. If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

Pleasant Stay with very friendly and helpful staffs

Customer review rating 4.8/5

Clement T. Couples - 24/06/2019 AccorHotels review

Everything was quite perfect and I have not much to complain with. I love your toiletries products (shampoo, body bath etc) so much until I bought a set myself and bring back home! Will come to stay with your resort again in future.

Dear Yeong Chia T., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel

A very pleasant experience; restful yet fun

Customer review rating 4.8/5

Tim Couples - 11/06/2019 AccorHotels review

We truly enjoyed the experience - the hotel staff service was exceptional; the grounds of the property were magnificent: the food was delicious and the scenery was jaw dropping. I do not believe there is one thing that needs to be improved; we plan on returning.

Dear Timothy Andrew F., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo Lepolard Guest Relation Officer La Veranda Resort Mgallery by Sofitel
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