Hotel - Pullman Sanya Yalong Bay Villas and Resort
Pullman Hotel Pullman Hotel

Pullman Sanya Yalong Bay Villas and Resort Hotel

Our hotels AccorHotels
4.5/5 846 reviews
All hotels in Sanya
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 513.72 CNY Non member rate
From 513.72 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • SANYA PHOENIX INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Electric car recharging units  (Nearby)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Glass bottom boat (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities
    • Horse riding (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Self service business centre  (Nearby)
See all services

Hotel location

Our rooms

Pullman Sanya Yalong Bay Villas and Resort has 77 rooms of 42 sqm in the main building and 115 villas varying in size from 150 to 660 square metres. Villas feature different Thai, Myanmar or South Asian designs, with their own jacuzzi and private garden

  • 195 rooms
  • 23 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Pullman Sanya Yalong Bay Villas and Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 846 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 30/08/2017
« Short Holiday with friends and "burning points" at Pullman Sanya Yalong Bay Villas & Resort »

I have expeted a 5 Star accomodation of Accor group but unfortunately service and houskeeping was by fare no "western style". One of 2 rooms not ready at arrival, no welcome drink offered (had to ask for), breakfast ("Chinese Style"), next table cleaning with desinfection (spray) same time try to "enjoy" the food, smudgy, dirt windows in restaurant, broken vents in bar (answer, only for decoration - actually broken), bath broken flush, sower head clogged (calcified), floor in bath dirty (hair ...), instead of discount on drinks for platin member - full price,... instead of "burning" points, wasting points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trendelburger, Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will address your comments with our team as we work to improve our guest experience. For the service, we will conduct relevant trainings to our staff and improve service attitude and quality. At the same time, we will train our staff to provide welcome drink timely to Accor members when arriving to make our guest feel welcome and feel valued. Our Housekeeping team will strengthen management to give all guests a comfortable and clean room. You are our hotel valued Platinum member so that you could enjoy free upgrade, free late check out and welcome fruit. Only for Accor Advantage PLUS member, we will provide Food & Beverage discount. We greatly appreciate your concerns, and we hope you will come to visit us in the future. Sincerely, Sam Tian General Manager Pullman Sanya Yalong Bay Villas & Resort

TripAdvisor review
ColleenBunBun Couples - 24/06/2015
« Disappointed »

I'm very disappointed with my stay in this hotel. I booked a Nanyang style pool villa for two nights. The package garanteed my check out to be 3pm. When I arrived the hotel, they said the room was not ready and asked me to stay in the Myanmar style pool villa. It was fine as the lobby was extremely hot and me and my husband would like to get in the villa ASAP. However, that villa was so dirty with sands on the floor, ants and spiders running around and hair in the bathtub. It was totally unacceptable. we went to the front desk to ask for another villa in the style I booked. They gave us the Nanyang style villa and that was ok, as least the floor has no sand. On the next day, we pressed the 'tidy up the room' button and expected the room would be ready after the breakfast. However, after we finished the breakfast, got changed and went swimming in the hotel swimming pool, got shower and changed again, there was no one coming to tidy up the room even it was 3pm. We just want new towels and someone to clean the private pool inside the villa so that we could swim in the villa without going out. That is the point of booking a POOL VILLA. We gave up waiting and called the front desk for cleaning. This is the first time in my entire life to stay in a hotel that doesn't clean up the room. On the last day, our flight was at 930pm. So we planned to stay in the room until 3pm and go to soda bar for tea until it's time to go to the airport. However, the front desk called at 1230 to ask us to check out. I mentioned my booking was garanteed the check out time to be 3pm. The guy was mumbling and asked us to leave at 2pm. We were so disappointed and packed our things quickly. When we arrived the front desk and check out, I asked again why I can't check out at 3pm which the booking garanteed (in chinese 保證). The guy said this was subject to availability. My husband then said the term was 'garanteed' not subject to availability and that was not acceptable cause our flight was at 930pm. If there was no late check out we would not be booking this hotel. Another lady then said because I booked through the hotel webpage so their record didn't show the booking condition. That was ridiculous. If I booked via hotel.com I understand. But I booked the room directly in your website and you said that was the reason you didn't know my booking details? It doesn't make sense at all. This experience was so disappointing and I would never stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

We sincerely appreciate you taking the time to give us your feedback on trip advisor, your remark on our check in be late and the room cleanliness not be on time, please rest assured that appropriate action has been taken with our housekeeper and the team , to ensure this condition does not happen again. Regarding your concern about late check out isue please accepted our kindly apolygized again. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. Please feel free to contact us directly should you plan to visit Sanya in the near future. Yours faithfully,

TripAdvisor review
Couples - 14/04/2015
« Nice resort and great staff »

We stayed at Sanya Pullman Villa and Resort at Yalong Bay in April for a week. What I like most about this hotel is the most friendly staff, all are helpful and pleasant. It's ideal for both family and romantic holiday. To turn this place from good to great would need a good look at the system. The staff are great and while all willing to go out of their way to help guests, they need training,system and standards of what're expected from a great 5 star resort hotel- attending to details.

TripAdvisor review
DSHI1986 Family - 02/11/2014
« Thanks for Alan Zhang and Pullman »

Very impressive for the service provided by Alan Zhang. I and my whole family can not stay for such a great vocation without him. Great service and great arrangement. Pullman will still be my first choice when I back to Sanya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like to thank you for taking the time to complete your review following your recent visit at Pullman Sanya Yalong Bay. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. Your feedback is extremely valuable to us and your satisfaction of our assistant manager Alan will definitely share with the whole team, and we are so glad to learn that our staff and service bring you a memorable vacation. We hope we will have the pleasure of welcoming you again soon in our Resort. Yours faithfully, Arno Nicolussi Moretto General Manager Pullman Sanya Yalong Bay Villas&Resort

TripAdvisor review
Suyangzhao Family - 08/06/2014
« 总体不错,略有遗憾 »

Pullman Yalong Bay is beautiful, warm environment, stay very comfortable villa Hao respect, all aspects of the service staff is also in place, the cable car service, especially feel comfortable. I expressed my gratitude! But stay last night, that May 29 evening around 6:00, a large number of cockroaches bathroom villa! ! ! With photos as evidence, at least 30, to go to the toilet frightened mother is not small, I was very sick for Miezhang course, today is still a lingering fear, brought to Sanya Star lingering shadow. The shop was packed up the mess, but other aspects have not given some compensation. Personally think that this is a serious health problem, not acceptable small animals, insects category. In this regard, I hope the hotel can give a satisfactory answer.亚龙湾铂尔曼景色优美,环境温馨,入住的豪尊别墅也很舒适,服务人员的各方面服务也比较到位,电瓶车服务尤其令人感到舒适。在此表示感谢! 但入住的最后一晚,即5月29日晚约6时,别墅卫生间出现大量蟑螂!!!有照片为证,至少30只,给如厕的母亲惊吓不小,本人对灭蟑过程感到非常恶心,时至今日仍心有余悸,给三亚之星带来了挥之不去的阴影。店方当时收拾了残局,但其他方面没有给与一定补偿。个人认为这属于严重的卫生问题,不是可以接受的小动物,昆虫范畴。希望酒店能对此给本人一个满意的答复。

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人: 十分感谢您花时间告诉我们有关您在三亚亚龙湾铂尔曼别墅度假酒店的入住体验。首先,非常感谢您对我们酒店电瓶车服务的赞扬,其次,我们很遗憾您的入住体验未能达到您的期望,请允许我向您表达我最诚挚的歉意。 对于您反馈的蟑螂情况,我们客房管家已经知晓并且积极的采取硝砂措施,为您及家人带来的不便我们深表歉意。在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Arno Nicolussi Moretto General Manager Pullman Sanya Yalong Bay Villas & Resort

TripAdvisor review
Meng W Family - 14/12/2013
« happy vacation »

This is my family vacation journey.The staff is very friendly and the room is very comfortable.But the hotel's beach is far way,we need to go there by car.All of Yalong bay's restaurant is so expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for choosing Pullman Sanya Yalong Bay Villas & Resort as your accommodation choice during your recent stay in Sanya and for taking the time to complete your review. We are delighted to learn that you had an excellent stay with us . Meanwhile, we are very pleased to read that you appreciated the friendliness of our service and the comfort of our room. It is always encouraging for us to learn that our guests are satisfied with our services and products as it is what we strive for everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pullman Sanya Yalong Bay. In the meantime, we remain at your disposal should you require any further assistance. Sincerely, Arno Nicolussi Moretto General Manager

TripAdvisor review
paulogilbio Couples - 10/09/2013
« Nice place »

We found the resort very nice with nice large rooms and a great pool. One critcisim would be that they need to provide more activities to fill peoples days. They should also get staff to provide a map of the local area upon check-in and to also suggest possible sightseeing activities etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Villas & Resort during your recent visit to Sanya and for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us .Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. Your suggestion on our hotel activities and surrounding sightseeing will be carefully noted and follow up by our recreation manager and chef concierge and we can assure you that the necessary steps will been taken to improve our service .We thank you very much for your patronage and look forward to having you back with us at Pullman Sanya Yalong Bay Villas & Resort. Your faithfully, Arno Nicolussi Moretto General Manager

TripAdvisor review
Family - 28/05/2013
« A tranquil resort »

As platinum guests we were upgraded to a villa.This proved to be a perfect secluded property with pool attached. Room service was quick once the staff finally got to understand the request. Meal pricing is so expensive that the trip advisor tip to take a suitcase of nosh with you is well founded The buggy trip to the beach is not a problem ;the steepness of the beach is; on the whole glad we experienced the best of China's beach resorts; however no real competition for Pattaya Pullman or Sofitel Krabi

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like to thank you for taking the time to complete your review following your recent visit at Pullman Yalong Bay Resort & Spa. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work. We all look forward to welcoming you again in Sanya. Yours faithfully Arno Nicolussi Moretto General Manager Pullman Sanya Yalong Bay Resort & Spa

TripAdvisor review
Family - 06/04/2013
« wont come again »

swimming pool is too cold to swim at the april.,not elect warm pool as another Pullman Sanya.. restuant service is good and warm, room is very old and direty,can see not well maintenance at all. Hotel should be 4+ star, but front desk service like 2 star. As Marriot gold Member and Le Club Accorhotels Platinum member, we won't come to this hotel any more, so not happy 5 night

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely appreciate you taking the time to send give us your feedback with your review on trip advisor, Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. It allows us to ensure and improve the quality of service we want to offer our guests. We are very sorry for what you have been through and hope you will give us a chance to regain your confidence in the near future. Yours faithfully, Thierry Douet

TripAdvisor review
Solo travel - 23/03/2013
« No direct access private beach »

Facilities is a little bit old. Most of the wooden decoration outside my room are deteriorated. Size of this hotel is not as large as recently hotel built in Sanya Size of swimming pool is relatively small as compared to the nearby hotels, but acceptable. Private beach cannot directly accessible but commuted by electrical golf car, this is the most disappointed point when I booked this hotel. Maybe these reasons, the hotel is not clouded but enjoyable.I would prefer this hotel due to its quietness. Bed is really good. I cannot sleep well in home but I can here. Staffs are really friendly and helpful. Food stalls at nearby is quite expensive and limited of choice. I would prefer to stay in the hotel to enjoy buffets. Breakfast and dinner buffet would not let you disappointed. Actually, the dinner buffets is the best in Sanya (not worse than Hong Kong) I ever tried. Book here if you cannot afford the expensive hotel nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us. it's feedback such as yours that enables us to reinforce the quality of our service and food,and we really appreciate your constructive comments. We are delighted to learn that you had a good stay with us and particularly value our hotel. Your comments on the service provided by our staff and hotel food are most gratifying and will be shared with the whole team. We hope we will have the pleasure of welcoming you again soon in our Resort, Yours faithfully,

TripAdvisor review
Family - 12/03/2013
« First time Villa Trip »

This is the first time for our family trip and there is a big surprise when we checked in Pullman, Sanya, was upgraded to the Thai Villa without extra fee. The big house, private pool and good car service makes us feel no difference as staying at hotel. The bleach is too far from the hotel, however, it just takes around 5 minutes to reach by the electronic cars. The best is the dinner. We stay during Saturday and Friday, and its dinner is very good for us, the buffet including BBQ and Seafood tastes good, and its cake and sweety is better than we thought. We will go back again for enjoying its dinner, again. What we thought that it can improve is: 1. The restuarant service for children. When we take kid to the resturant to have dinner, we usually use our own dishes for her. The better is that the restuarant can provide professional service for the kids dishes washing with hot water actively. 2. The swimming pool is not very good for infants, such as 16 months. The kid swimming pool is too small but the adult public pool is too large. Usually the kids don't like to play just in a very small pool, but more like to play with adults together. It's better we can have a public middle size pool which can contains adult and kids both together to play, of course we can play with our neighbor as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us. it's feedback such as yours that enables us to reinforce the quality of our service ,and we really appreciate your constructive comments. We are delighted to learn that you had a good stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. We hope we will have the pleasure of welcoming you again soon in our Resort. Yours faithfully,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 513.72 CNY Non member rate
From 513.72 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 12 km Hanting Sanya Egret Park
Hanting Sanya Egret Park
From
From 123.00 CNY Non member rate
From 123.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km Ji Hotel Sanya Central
Ji Hotel Sanya Central
From
From 256.00 CNY Non member rate
From 256.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 14 km Banyan Tree Sanya
Banyan Tree Sanya Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 15 km Ji Sanya Sanya Bay
Ji Sanya Sanya Bay
From
From 256.00 CNY Non member rate
From 256.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SANYA
See rates