Hotel - Pullman Sanya Yalong Bay Villas and Resort
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Pullman Hotel

Pullman Sanya Yalong Bay Villas and Resort Hotel

Yalong Bay  Hainan 
572000  SANYA
CHINA

831 reviews
TripAdvisor Rating Based on 831 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • SANYA PHOENIX INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Electric car recharging units  (Nearby)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying)
    • Glass bottom boat (Nearby)
    • Jet skiing (Paying)
    • Kayaking (Paying)
    • Parasailing (Paying)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Paying)
    • Water skiing (Paying)
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities
    • Horse riding (Nearby)
    • Jogging track (Nearby)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Nearby)
  • Copy/print service available
See all services

Hotel location

Our rooms

Pullman Sanya Yalong Bay Villas and Resort has 77 rooms of 42 sqm in the main building and 115 villas varying in size from 150 to 660 square metres. Villas feature different Thai, Myanmar or South Asian designs, with their own jacuzzi and private garden

  • 195 rooms
  • 23 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,374 reviews

Our guest reviews for Pullman Sanya Yalong Bay Villas and Resort

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 831 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hu Y. T. Families - 16/05/2017
« A pleasant stay at a well maintained resort  »

This well designed resort was a great choice for my first ever visit to Sanya with mum. Our room was situated on the second floor over looking at the swimming pool with a spacious balcony that happened to be in the shades of several large coconut trees, which is awesome because the sun of Sanya can be extremely strong during the day. The stuff were attentive and helpful, and on our last day of staying, we received a personal hand written note from the housekeeping lady wishing that we had a good time here, that was really sweet. I would like to point out that some of the furniture in the room seemed a little out dated, though it didn't effect us much. Although this wasn't a beach front hotel, it only took us a 5 minutes walk to the magnificent Yalong Bay, which is no biggies at all. Overall this was a wonderful experience and we are most likely to return here in the future!

AccorHotels certified review
Anonymous Friends - 20/04/2017

I have stayed at this hotel few years back, but the condition is now not good. The resources and staff is quite inadequate and quality is very bad. Check in handling was not good. Very few buggy available for going to the Villa and no buggy to carry baggage. I almost missed my flight because during check out need to wait for over 40 minutes in the Villa just to get the buggy. On check in the pool was not clean and proper cleaning was only done on the day of check out. The foyer around the pool was dirty with food / oil stains from the previous guests. Too many ants and insects so there does not seem to be any pest control. The doors / fittings etc were all aged and lacked maintenance. Previously the hotel had a private beach area with buggy service, but this time found out that this no longer exists and hotel staff just asks us to walk to the beach which is around 400 to 500 mtrs walk. Breakfast area too crowded and no assistance to arrange tables, just tell your room number at the entrance and then it is more of "fend for yourself" situation. Overall a very poor experience.

AccorHotels certified review
Anonymous Couples - 26/02/2017

- the villa we paid for was fantastic and clean - check-in / out process was very easy - food available in the hotel is good, but a little pricey - some fixtures in the villa were not working properly (unable to close the sink in the bath-tube, a frame on the wall that fell off), which translates the small problem of maintenance

AccorHotels certified review
Anonymous Friends - 15/01/2017

The villa wasn't as comfortable and spacious that I thought when making the reservation! Hence the value-for-money ratio wasn't very good!

AccorHotels certified review
Anonymous Couples - 09/01/2017

The equipment is kinda old, we check in at 2:30 pm but have to waited for almost an hour to get the room because it's not being cleaned yet, I'm pregnant and was so tired after the flight so I'm super unhappy about this.

AccorHotels certified review
Anonymous Friends - 31/12/2016

The service in the lounge was not up to the standard. I ordered two coconut when I got there. After about 15 minutes, I checked with the same waitress and she said she forgot. Not responsible at all! The most awful thing is the noise from the next door ! Our room can listen every single words from the next door in the midnight ! We couldn't sleep well !

AccorHotels certified review
Anonymous Couples - 19/12/2016

Very good experience, we were updated with suite room. Nice breakfast, really had a relaxed time there.

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Anonymous Couples - 15/12/2016

Service was outstanding, but couldn't get VAT invoice while checking out. Have to follow up later on.

AccorHotels certified review
Anonymous Families - 13/12/2016

We stayed at 2 bedrooms villa for a night. The facility is really nice yet the room is super dirty. Dusty corner, stains on the curtains, a empty paper box left in the vase. The most disgusting part is I had a king size bed which I only sleep on one side, when I woke up the next day I found that one of the pillow on the other side has blood stain on it which I didn't even touch so it couldn't be mine. This is a leisure weekend with my parents and they loved your villa at one sight and everything in their bedroom is ok. Just really disappointed for your clearness it could be much better.

AccorHotels certified review
Anonymous Couples - 25/11/2016

The environment was very nice and check-in/out progress is quick. Staff were really helpful through out our stay in activities recommendations and bookings. Special thanks to Xu Yiming from house keeping, Kevin from Comcierge Dept !

AccorHotels certified review
Anonymous Families - 06/11/2016

rooms were comfortable, staff was really helpful and with warm attitude. Restaurants offered quality food at reasonable prices.

AccorHotels certified review
Anonymous Families - 25/10/2016

I spent two nights in Pullman Ya Long Bay in two different Thai villas. The first night was booked by my boyfriend. We have waited for more than 1 hour to check-in, which is later than 4pm on that day, due to the cleaning work was not finished, told by the receptionist. The second day, 8 Oct, there is no TV in the living room, and a lot of big black ants moving around the swimming pool. The hotel is good, that is why we chose to stay twice, but there is really some parts need to be improved.

AccorHotels certified review
Anonymous Friends - 14/09/2016

An aging hotel with Villa main room lack of effective air conditioning. I am forced to change room.

AccorHotels certified review
Anonymous Families - 13/09/2016

Nice dinner in China food restaurant at the first night. Very good attitude of every waitress and sweet for us to close the air conditioner when saw we have a baby! But some problem for the air conditioner in the room, we booked the villa and the aircon in the room directly blew to the bed which could not change the direction. Feeled very cold in the night, but if closed the aircon, it would have been hot. Hope the aircon problem could be solved later. Thank you!

AccorHotels certified review
Anonymous Families - 16/08/2016

old furniture and TV in room , very late make up , doorbell and toilet doesnt' work as usual , not so professional for your reception staff, and no re-warm service for guest.

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Anonymous Couples - 28/06/2016

Overall is good. Staff is very nice.

AccorHotels certified review
Anonymous Families - 20/06/2016

The resort itself is not too bad but there are several things that make the stay not that enjoyable. First of all, the room has a few issues. The air condition was NOT working properly in the first day and it took a couple of hours for the engineer to come and fix it. The temperature was 35 degree C, so you know it's not good. Also, the shower room had no water containment barriers. The water spilled all over the place after a shower. Then what made it worse was the floor was not anti-slipery processed surface, so my little kid (18 months old boy) fell off in the bath room and cried hard! Second, there were a few flis in the breakfast buffet restaustant. Third, the kid club (playroom) was not air conditioned enough and it was a bit dirty. At the check out, nobody bothered to ask if my stay was okay not not, so I saved all my words and wrote this long feedback. Overall, I am disppointed with Sanya Pullman Resort. My stay at Sanya Renaissance Resort right after Pullman was much better. After my current Accor Plus membership expires, I would stay with Marriott. In my own humble opinion, Marriott Rewards treated their elite members much better! My husband has been Marriott Gold for three years, but I chose to buy one year Accor Plus membership, which was a decision I regret now!

AccorHotels certified review
Anonymous Solo - 20/06/2016

I chose this hotel as I am an Le Club member and have previously had pleasurable experiences at the Pullman hotels across the world. Generally I had a god experience. English language was a problem at times, however, this was fine, and I was able to communicate with the staff who tried to be helpful at all times. I called room service once and was passed on to 5 different people before someone was able to understand that I want a coconut. I would perhaps recommend having the room service phone staffed by someone who can understand some English, as this would make it a lot easier. The pool and surrounding of the hotel were beautiful. Yes, the pool is dated and needs some work, and I was sad that the slide was not working, but it was always clean and the areas around it were kept clean as well. I had dinner at Chinois on one of the nights and received some amazing service. The ladies working there were very helpful and tried to make me feel as comfortable as possible.Thank you to them! My only complaint would be the beach, or lack thereof. Firstly, I had to wait for over half an hour for the shuttle to come and take me there. I spoke to the concierge twice, but the shuttle did not arrive. When I go to the beach, I realised that he just spent his whole day there and did not go back until someone from the beach wanted to go back to the hotel. This is fine, but there should be some kind of communication between the concierge and the shuttle bus driver to let him know someone is ready for the pickup. Once I got to the beach, I was honestly disjointed. Firstly, the beach club looked quite old and dates and the chairs looked rather dirty. There was rubbish strewn around and the "stairs" leading down to the beach were damaged. There was green plastic, instead of a fence, surrounding the club area. Then when you got to the beach area downstairs, there was a lot of rubbish and because of the boulders, it was very hard to go into the water and actual swim. Overall, the whole beach area looked cheap and dirty and not like something I would associate with a Pullman. Honestly, had I seen what the beach looked like, I would not have booked with the Pullman. Coming to Yalong Bay, I was hoping to sit by the water on the beach all day and relax. This was not possible. I think it is misleading for the hotel to advertise that it has a private beach, as the area that you have does not deserve the title beach. It's a cliff and then a rock pool. Also, there were no water activities, but that may have been as it was not peak season. Whilst the hotel itself was beautiful, I would say the beach really let it down.

AccorHotels certified review
Anonymous Couples - 14/06/2016

Frankly speaking, the experience is ok but not exceptional, a little bit dispointed about the service which is far below Pullman standard according to our previous experience. No matter check in or check out, the front desk clerk didn't greet us in simple English. Our room is including breakfast but they didn't give us any information ( time, restaurant) at the very begining. We ask a copy of our bill, the receptionist just pass the paper without folding it and put in an enveloppe. We would like to ask some information about dinner, but the extention number of restaurant is never answered. We then called the reception, they said they will ask and reply us in 30 mins but there's no reply till check out... Opening hour of Spa is indicated as 11:00, after several call and finally someone reply around 11:30. The villa with privite pool is well designed and have good seperation of living room , bedroom, toilet, shower. The bed is cozy but the pillow is not that comfortable . There're countless details need to be improved. * Jacuzzi is clogged and a tile in the corner is broken which made it a big hole. * dead mosquito with blood on the tile * spider web on the door * shower head is off the platform * Magazine is full of dust * no price list of the mini bar * room service menu is not updaed To conclude, this is a Chinese resort, not as international as it's brand.

AccorHotels certified review
Anonymous Friends - 05/06/2016

The guest room is too old. Poor service when we stay in your hotel, not efficient service provided. So many ant in the room, that make us scared that we don't know why your hotel arrangement is very slowly, we stay over 30mins that would be changed the other room. And we are strongly request to left behind to 2pm for check out, your staff could not be allowed that is made us very disappointed. Besides, the air conditioner is not enough cool, I think you should be look into this case, it is harm your reputation of the above. Your breadfast buffet is also not good, no special food and not tasty, also the place is not enough ventilation, when your chef to cook.

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