Hotel - Novotel London Paddington
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Novotel Hotel

Novotel London Paddington Hotel

3 Kingdom Street  Sheldon Square  Paddington 
W2 6BD  LONDON
UNITED KINGDOM

2,412 reviews
TripAdvisor Rating Based on 2,412 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 206 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 24 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,558 reviews

Our guest reviews for Novotel London Paddington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,412 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 16/07/2017
« Very good but can be better easily »

Check on and checkout was a breeze. Liked the sweet smell in the corridors, the breakfast buffet, bar, 24 hour room service, spacious room. Wished I could get complimentary bottled water, easier to find temperature control. What needs definite improvement is the sink in the bathroom- slow draining and made washing awkward.

AccorHotels certified review
Helen H. Business - 16/07/2017
« Good »

Staff very helpful and friendly, room clean

AccorHotels certified review
J D. Couples - 16/07/2017
« Comfortable quiet location »

Lovely hotel situated in very convenient location. Staff were all extremely helpful. Only criticism is male member of staff at breakfast who twice took our plates before we had even finished eating off them.

AccorHotels certified review
Caroline D. Families - 16/07/2017
« Caroline Daughtrey »

Check in went smoothly, were able to leave bags on arrival as it was too early to check in and also letft bags on our last day whilst doing activities before getting our train. Breakfast was ok could have a better selection of fruit but other than that it was all good. Hotel very convenient for Paddington station, would definitely stay here again.

AccorHotels certified review
Anonymous Families - 16/07/2017
« A/C not working. Lousy Breakfast. »

Room air condition was not cooling at all. The worse English Breakfast I had during my 2 weeks UK trip. All dishes are not even warm. Bland tasteless slightly warm coffee.

AccorHotels certified review
Teresa H. Couples - 16/07/2017
« Very nice indeed »

Staff was very helpful and pleasant. No problems.

AccorHotels certified review
Anonymous Families - 15/07/2017
« Pleasant »

By London standards, I was happy with the price:experience ratio. The only issue was that our mini-fridge was not working and this was never attended to during our stay. I would still likely recommend this hotel, however.

AccorHotels certified review
Sirin H. Families - 14/07/2017

Your workers are very nice and gentle

AccorHotels certified review
Clare W. Business - 14/07/2017
« All good »

All good and ticked the boxes. THere was quite a wait to check in and no-one acknowledged this. Also, breakfast has no atmosphere. Could do with at least some music or back ground noise.

AccorHotels certified review
Beth Business - 14/07/2017
« Really good, love the location »

I have stayed a few times before, on business and been glowing with my feedback. Conference team and your catering team are top notch and made a point of welcoming me back which was appreciated. Honestly: noticed a few bits of dilution...no shower gels in the leisure changing rooms, no body lotion in the rooms...no Liberation Nuts in your conference room. The steam room is in need of a deep clean and unfortunately the sauna wasn't on although it was after 5...the pool was very cold. I noticed that my room walls had some splashes of tea / coffee too.I will still come back as I like the location and your team - but these are the things that mean I wouldn't necessarily go out of my way to recommend you after this trip.

AccorHotels certified review
Jillian R. Couples - 14/07/2017
« Friendly helpful staff, quiet room, comfortable bed. Found the bathroom unsuitable. »

We were given a room with disabled facilities, although we do not have disabilities. It was comfortable and quiet, although we found the bathroom unsuitable for us as able-bodied people i.e. High toilet, dish floor shower which flooded when used.

AccorHotels certified review
Anonymous Business - 14/07/2017
« Clean, good breakfast, lack of sockets »

Good overall experience. Great service. breakfast was yummy and a nice change to other hotels. Room very clean. Drainage a bit smelly. Shower drainage didn't drain properly. Shower was not very warm. Sockets next to bed are heavily missed. Check In and out are very fast and easy.

AccorHotels certified review
Marie S. Families - 14/07/2017

The room was clean, but small. The AC unit was not working. The room was quite warm at night which was hard to sleep. Location was great because of the close proximity to the underground, restaurants, shops, etc.

AccorHotels certified review
Roberto V. Business - 14/07/2017
« Good »

Good food, very good service ( very professional), old rooms (it would be necessary a little renewal, bed not particularly comfortable)

AccorHotels certified review
Helen Business - 13/07/2017
« adequate »

Check in was challenging, despite PA going through our booking in person that morning - info not captured which caused confusion, coupled with I was made to feel it was my error, which it wasn't and even if it was that is terrible customer management. Room was adequate, toiletries were poor, no magnifying mirror, shower had a mind of its own, towels looked grubby. I will not recommend to my colleagues.

AccorHotels certified review
Jane H. Families - 13/07/2017
« LOVELY HOTEL »

We found this to be a lovely hotel with great amenities, close to Paddington Station and a good variety of shopping and dining options. The only negative was a substantial unauthorized charge placed against our credit card in the middle of our stay. As the room was pre-paid, this is a huge concern!

AccorHotels certified review
Tom V. M. O. Families - 13/07/2017
« Good hotel witha very good location, but a bad restaurant. »

The room was very good and the location was very good. Nice hotel for a family, and good breakfast. But eating dinner at the restaurant was not a pleasant experience. It took over 2 hours to get the meals, and within that time we never got our deserts!! You can't use over 2 hours 2 serve a famliy with small children! And the beefs we ate were not cooked to the specifications we ordered. When you order a medium-rare beef, ypu can't serve one which is well done! And the table was not emptied between the cources, so the dirty dishes just piled up on the table! Over all a good experience, but you must do something about your restaurant service! The Wi-fi connection at the hotel was very bad. It was very slow and we often lost the connection and couldn't re-connect!

AccorHotels certified review
Anonymous Families - 13/07/2017
« nice stay »

nice stay, quiet area and short walk to the tube. Nice staff

AccorHotels certified review
Kr Business - 13/07/2017
« ok »

fine

AccorHotels certified review
Raylene C. Couples - 13/07/2017

All good. Some difficulty with language, some staff have strong accents

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