Hotel - Novotel London Paddington
Novotel Hotel Novotel Hotel

Novotel London Paddington Hotel

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4.0/5 2,648 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 206 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 24 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 11,648 reviews

Our guest reviews for Novotel London Paddington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,648 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Sophie R. Families - 17/06/2018
« Fabulous, only one small issue. »

We had a really wonderful stay, our second time in a Novotel (previously stayed at London West). The only issue we found was the shower was not very powerful and so it took an awful long time for me to rinse my hair! We would not hesitate to return though and I will now be searching specifically for Novotel hotels when booking breaks in the future. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie R., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 16/06/2018
« Good Businesshotel, location somehow hidden behind Paddington Station »

Nice and friendly reception, good breakfast, easy, location is a little off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christoph W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Kevin Business - 16/06/2018
« comfortable »

comfortable stay at familiar hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin J., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Patty Business - 16/06/2018
« Amenities were sub par e.g. showers. Linens towels »

Bar should of stayed open longer on Friday night. Food was too simple no flavor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eleanor D., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 16/06/2018

OK. However, ordered wake up call was not made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Beatrice Business - 15/06/2018
« 3 nights for business »

Service was excellent, some questions about food quality and the extra charges on room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatrice G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 15/06/2018

It was a good experience. When I had an issue with my room, Julia, was extremely helpful when I decided to change rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alethea D., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Jason Business - 15/06/2018
« A little better than average »

Great location close to my office. Great breakfast. Room was decent size, but furnishings were a little run down. You should also provide conditioner in addition to shampoo and body wash. There should also be a plug by the bed for your phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Tsai, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Frank D. Couples - 14/06/2018
« Very Happy »

We had a great stay, it was started by the wonderful and friendly front counter staff who were tremendous in representing a great welcome. The rooms were clean and well prepared and it was great to have an opening window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis Daly, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 14/06/2018
« Too much money for the value »

Room was too hot and air I did not work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jitkamej Beukenkamp, Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Woongcheol K. Families - 13/06/2018
« Overall satisfied. »

I stayed many times in Novotel for business trip in another country, so not new. As expected, satisfied for overall quality. In this time, stated with my daughter, so had chance to use sofa bed, and recognized it was not so comfortable. Too thin mattress and metal frame is quite uncomfortable. But your staffs were very friendly and very helpful. Overall good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Woongcheol Kim, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Kbn Business - 13/06/2018
« Good stay, nice room »

Professional staff, good room, good breakfast. Very close to the office location :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjersti Neumann, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
. Business - 13/06/2018
« Efficient, helpful and great location »

Friendly staff and excellent room facilities in a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Bruce, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Neal Couples - 13/06/2018
« Let down »

The overall experience of our stay was ruined by the lies and incompetence we were told and dealt with when trying to book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neal Mills, Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Leeman A. Business - 13/06/2018
« It was pleasant and convenient. »

The staff were very helpful and polite. Th breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leeman Abdulai, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 13/06/2018
« Very nice room & service, poor breakfast offer. »

This time in contrary to my last stay the check-in was really smooth and quick. The room is very nice as usual, though it is a bit surprising for a hotel of this class not to include a complimentary water bottle in the room. One thing which is not good is the breakfast menu, without fresh vegetables, very narrow selection of bread (no wholegrain), cheese etc. - thus if someone doesn`t appreciate fried food for breakfast, muslis/cereals seem the only choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarzyna Jezierska, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Michael F. Couples - 13/06/2018
« WHERE BETTER TO STAY ? HARD TO BEAT. »

All staff very welcoming. The Hotel was spotlessly clean and comfortable. Breakfast was very satisfying and choice excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M Fletcher, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 12/06/2018
« Too hot »

Lovely customer service, expensive bar and rooms far far too hot, no air conditioning that actually cools and too noisy outside to open windows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca Allsop, Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Bobby F. Couples - 12/06/2018
« Great stay. No issues. »

Pleasant and clean. This was our first trip to London and we would stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bobby Fryer, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Really good »

The hotel was in a good location, was clean and staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgia Sayer, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

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