Hotel - Novotel London Paddington
Novotel Hotel Novotel Hotel

Novotel London Paddington Hotel

4.0/5 2,817 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 136.80 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 206 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 24 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 13,271 reviews

Our guest reviews for Novotel London Paddington

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,817 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cornwall Families - 15/01/2019 AccorHotels certified review
« Good and bad »

Stay loads at this hotel, got there early and for the first time ever allowed to check in early which was great, we had 2 rooms as we had 3 children. The lady on reception said that the sofa bed wasn’t made up but would be done by the end of the day. All good so we dropped our stuff and set out for the day, Got back about 9pm and ate in the hotel bar about 12am we went up to our room kids sofa bed not made up rang reception told them this was not properly sorted until 2am, So it took nearly 2hrs to get bedding for the sofa bed. We do like staying at this hotel it’s convenient with some great and friendly members of staff, but we are getting disappointed with its slow decline.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frost G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Susanna Business - 14/01/2019 AccorHotels certified review
« Functional but not Comfortable »

I stayed in the Novotel Paddington on a recent business trip, the hotel was more expensive than other local options but its proximity to my location gave it a distinct edge. Pro's - The staff were very polite and helpful, they welcomed me warmly and staff at breakfast were friendly and catered to my dietary requirements. The breakfast itself was excellent and as mentioned the location was ideal. Cons - My room was incredibly basic for a £200 per night stay, the bed was rock solid and provided little comfort throughout a night of broken sleep, the toilet was in a separate room to the bath with no sink, the towels provided in the bathroom were incredibly small and very scratchy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanna B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Muhammad N. Y. S. Business - 14/01/2019 AccorHotels certified review
« Satisfied »

It was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nayab S. Muhammad, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Anonymous Families - 13/01/2019 AccorHotels certified review
« Short and Sweet »

One day and night, all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Dave Families - 13/01/2019 AccorHotels certified review
« Mr D M. »

Great location for our visit, easy check in and out, all facilities clean ,today and maned excellently

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Danielle Families - 12/01/2019 AccorHotels certified review
« Fantastic »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Tomy Solo - 12/01/2019 AccorHotels certified review
« Satisfied »

Trouble free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Rea K. Families - 12/01/2019 AccorHotels certified review
« The hotel was nice, clean and accessible as well as situated well. »

I am a wheelchair user, so I appreciate that the hotel was fully accessible. The wheelchair accessible room suited my needs. The hotel was also child friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rea K., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Laeti Business - 12/01/2019 AccorHotels certified review
« Seamless experience »

Efficient check in Clean room Silent Only the towels were disappointing : very rough, grey and thin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laetitia A., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Namerof C. Solo - 12/01/2019 AccorHotels certified review
« The location, staff, bedroom and hotel facilities were all excellent »

The hotel is a short walk from Paddington station with access via the tube to central London or via the Heathrow Express to the airport. Francesco (from Napoli) checked me into the hotel and was friendly, efficient and knowledgeable. As a member of the Le Club loyalty programme I was offered an Executive room on the 9th floor with amazing views over London. My room was spacious and clean. My bed was very comfortable, but my one and only minor disappointment was not having the option of feather pillows. The doubly double-glazed windows cut out all the external noises and I had a great night's sleep. I enjoyed the swimming pool, steam room and sauna. The buffet breakfast had a great choice of hot and cold items. Everything was well labelled, which is so important for anyone with allergies. Overall I enjoyed my stay at the hotel which I thought was great value for money, too. I will return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian F., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Patrice B. Business - 12/01/2019 AccorHotels certified review
« Too complicated for the experience »

Booking went well, parking far away from hotel in a run down building , almost no space for having clothes and not enough towels ; positive : a pool and sauna.... overall too expensive for the experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrice B., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Anonymous Business - 11/01/2019 AccorHotels certified review
« Nices staff super old and used rooms »

I stay for business reasons in the hotel. The room furniture is super used and not inviting. Bathrooms is the same. A make over would be desperately needed. Staff is super nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anja S., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

B. R. Families - 11/01/2019 AccorHotels certified review
« Excellent »

It was lovely to stay at the hotel, prior to us departing to go back to Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Maria D. S. Families - 11/01/2019 AccorHotels certified review
« Helpful friendly staff great accommodation »

On arrival we had a lovely personal welcome note.The staff were very helpful with getting our bearings on London and the map of London with marked spots of interest for tourists was fantastic. We will definitely be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria D., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Sumet Families - 10/01/2019 AccorHotels certified review
« Great experience, good location and comfy beds »

The overall experience was great. The price was a little bit up there on the new year's eve but still understandable. Beds were comfy even the sofa bed. Breakfast was tasty however I wish I could be more variety of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sumet S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Nuisirin Friends getaway - 09/01/2019 TripAdvisor review
« Excellent location and good reception »

Staff are nice. Easy to find hhe hotel. After check-in, My room has one plate of dessert for welcome.Heathrow express is convenient and fast to get here. Swimming pool and gym has all I need to exercise.

Caroline W. Families - 08/01/2019 AccorHotels certified review
« Good hotel »

I have stayed at many novotels throughout Europe, including novotel Waterloo. This was not my favorite. Water temperature was only lukewarm and towels were a bit small and thin. Location is great and staff is very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Gavril Business - 08/01/2019 AccorHotels certified review
« Nice and kind staff »

I enjoyed staying at you. The room was really welcoming and comfy. The reception staff kindly helped me when I needed. I'll probably choose Novotel again anothertime. The only thing that I didn't like was that the cleaning staff cleaned my pockets also. It's not a complain, it's more a heads up. It wasn't much, but I should have mentioned that I don't want the "full cleaning services" probably :))) Just look out for the other customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavril G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Neil Families - 08/01/2019 AccorHotels certified review
« Hotel was perfect for our needs although both rooms had big issues with the showers. »

The showers did not drain and overflowed. We thought it might just be our room but then we spoke to family on another floor and they confirmed the same issue. We shouldn't have to Mop floors with towels when we are staying in what appears to be a nice hotel. aside from that the pool area was nice the staff were friendly. We didn't eat in the hotel but that wasn't due to anything other than the activities we had planned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan P., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Maxvilano M. Couples - 08/01/2019 AccorHotels certified review
« An excellent staff for a special price in a very good location »

It was my second time in this hotel. It’s a very good hotel, with a espetacular staff close to the Paddington Station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxvilano Lima de M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

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