Hotel - Novotel London Paddington
Novotel Hotel Novotel Hotel

Novotel London Paddington Hotel

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4.0/5 2,577 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 206 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 24 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 10,583 reviews

Our guest reviews for Novotel London Paddington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,577 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
I. Business - 17/02/2018

Very nice and clean hotel. The checkin staff was very curtious and helpfull and very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd I., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Gillian Y. Families - 15/02/2018
« Lovely hotel, great leisure facilities, good location. »

Staff very friendly, room very comfortable and spacious. Really enjoyed the pool and gym. Good selection for breakfast only had problems with getting a hot cup of tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian Y., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
The L. F. Families - 15/02/2018
« Relaxing stay »

Friendly Helpful staff. We enjoyed both the "happy hour" drinks on offer and also the themed " Valentine's" Meal. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline L., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Mark Couples - 15/02/2018
« Excellent »

Experience very friendly helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Jan H. P. Business - 15/02/2018
« Stay was ok »

I always enjoy my stay at your Novotel Paddington, but this time you asked if I would mind staying in a disabled room, which I accepted as I was told only the bathroom is a bit different. Had I known how the bathroom looked I would not have accepted. The shower nearly had any room for me in it with all the handles and seat mounted to the wall. The shower curtain was not enough to stop the water from freely flowing all over the bathroom to which I had to use every towel in the room to clean up. I did not complain at the time as it was only for two nights, but would never accept staying in the disabled room again. This for your information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan P., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Kjartan F. Business - 15/02/2018
« Efficient, neat and with a good vibe at night in the bar »

Efficient and solid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjartan F., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 15/02/2018
« Minibar and TV in executive suite didn't work and weren't repaired. Rough sheets and towels. Ignorant front desk staff who had no customer service. No follow up to repairs said would be done »

Please see above comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian S., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Richard S. Business - 14/02/2018
« Expensive and »

I didn't believe my stay was good value for money - it was difficult getting through to room service and the food was expensive, the room was adequate but not worth the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Smith, Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Business - 14/02/2018
« weiil situated based on my meeting schedule »

Room ok, but noisy outside, so need to keep window closed. Good breakfast buffet!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arne M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Fred R. Couples - 14/02/2018
« Very pleasant overnight stay »

All very straightforward and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred Roberts, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Anonymous Families - 14/02/2018
« good »

friendly staffs, warm and spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Tai Chu, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Desmond Business - 14/02/2018
« Nice, clean room. Good reception, customer service »

Being in an international business location, the only unfortunate is the lack of international power plug or USB outlet in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desmond O., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Jeremy S. Families - 14/02/2018
« Quiet comfortable stay, friendly and helpful staff. »

Another easy stay in this comfortable and modern hotel, which despite its' location, right next to Paddington station and the Westway urban motorway, has the quietest bedrooms in town. Breakfast was excellent, with plenty of choice of good tasty items, even "re-booting" the coffee/tea machines was done with good humour. Unfortunately, nobody mentioned that there was a (staff?) live saving class taking place in the swimming pool in the morning and these guys were there for themselves, so nobody else could use the pool and they managed to leave both the sauna and the steam room doors open, so that both took an age to warm up again! Luckily I had a bit more time, so had a pleasant swim once they had gone. Helpful and friendly Hungarian lady on reception, who let me store my suitcase there until the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
A B. Families - 13/02/2018
« Superb!! »

Amazing from start to finish!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Baker, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Francesca Solo - 13/02/2018
« Comfortable and convenient »

The room was great, and the amenities were also everything I needed. Breakfast was delicious! The room wasn't very clean though, as it was clear the previous guest had just moved out- the in-dining menu was filled out by her and there were hairs in the bed and bathroom. I needed to extend my stay by a few hours and found the cost quite high, but overall it was still a great experience thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca Elisabeth Oh, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Dreams Solo - 13/02/2018
« Nice hotel »

I always enjoy visiting the Novotel Paddington. Easy check in and check out, nice rooms, good breakfast, rooms are quite clean and staff is always available. It is convenient to Paddington Station to catch the tube, Heathrow Express or rail. There are also closeby restaurants and snack shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Moger, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Phil Couples - 13/02/2018
« Better than expected »

Nice room, good location, good service. We really enjoyed. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe Ducom, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

TripAdvisor review
Couples - 13/02/2018
« Comfortable hotel not far from Paddington station »

Stayed for one night in transit. Comfortable bed, reasonable sized room though not really Novotel standard - more like a slightly upgraded Ibis. Breakfast probably the best part of the stay with lots of hot/cold choices and fresh food.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review with regards to your recent stay here at the hotel. I was pleased to read that you enjoyed our selection at the breakfast buffet which my team here have been working on. In the meantime, I wish a very pleasant week. Kind regards Sharon & The Team

AccorHotels certified review
Oscar Families - 12/02/2018
« Nice stay and friendly staff! »

Very nice stay. Service minded and friendly staff. Clean and tidy room. Really good breakfast, with large variety of meat, fruits and cheeses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trond Asgeir Vatne, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

AccorHotels certified review
Paul S. Couples - 12/02/2018
« Mr Paul S. »

A very comfortable stay overall, apart from hard pillows which were too high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Stauber, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

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