Novotel London Paddington Hotel 4 stars

TripAdvisor rating 4.0/5 2,941 reviews
Novotel London Paddington
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Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :   7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :   4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodations

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Suite

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

15,020 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,941 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Happy with service and facilities

Customer review rating 4.4/5

Philip Business - 10/10/2019 AccorHotels review

Easy check in and room as expected.

overall nice hotel

Customer review rating 4.4/5

Ap Business - 10/10/2019 AccorHotels review

Overall nice hotel and friendly staff. dinner service was a little slow, and a member of housekeeping walked in on me in my room before I was about to get into the shower, and it was quite embarrassing.

Basic Hotel close to London Paddington

Customer review rating 4.4/5

Nancy Families - 10/10/2019 AccorHotels review

The room was clean, staff was freindly but a little incompetent, breakfast was terrrible. The proximity to the train made it all seem worth it. However, the area is not "typical" London.

Had a good stay

Customer review rating 4.4/5

Anonymous Business - 09/10/2019 AccorHotels review

Nice

Only okay

Customer review rating 4.4/5

Stu Business - 09/10/2019 AccorHotels review

Good location Decent F&B staff AirCon does not work. Hotel rooms uncomfortably hot.

Almost perfect

Customer review rating 4.4/5

Raluca G. Couples - 09/10/2019 AccorHotels review

We booked the hotel for one night and we arrived there very late. Michael at reception was incredible helpful and he went above and beyond to make us feel welcome. Room was great, service was amazing but the only inconvenient that we had was the SPA - not available next day (Maintenance) .it Was my partners birthday and the reason why we chose this hotel was so we can have a nice relaxing couple of hours in the SPA.

Good Hotel in Paddington

Customer review rating 4.4/5

Bjørnar B. Families - 09/10/2019 AccorHotels review

Nice people, good breakfest. Room with carpet, would appreciate lynolium for easier cleaning. There was a double blanket in the bed, but after questioning the separate blankets were provided. Convinient with refridge and safty box in the room.

Family weekend in London

TripAdvisor rating 4.0/5

Experience361847 Family - 09/10/2019 TripAdvisor review

Enjoyed our stay at the Paddington Novotel. Excellent location at Paddington Central. Very close to Paddington station for airport connections and the tube. Good sized rooms for London with pleasant views.

A great stay at Novotel Paddington

Customer review rating 4.4/5

Bert Families - 08/10/2019 AccorHotels review

We, my wife and son, enjoyed our stay at Novotel Paddington a lot. Great location, close to Paddington station. Friendly staff, not only the reception staff, but also the restaurant staff. Nice clean rooms. Clean bathroom en toilet. Good bed. We also enjoyed our breakfast. We will surely return on day. Best regards, Bert Brabants - Catherine S.

Extremely disappointed

Customer review rating 4.4/5

Richard W. Couples - 08/10/2019 AccorHotels review

Very disappointed with Customer Service and The Room We have stayed at your hotel every year for the past 10 years, sometimes several times a year as was recommended by friends. The beds could do with changing they are so hard, the pillows also need renewing they are extremely lumpy and we had the worst 2 nights sleep ever and were glad to get home on Sunday. The younger girl at the bar on the Friday evening was very grumpy and rude, even to the extreme where our drinks were banged down on the table. We are very unhappy.

The hotel sent me to another hotel due to overbooking

Customer review rating 4.4/5

Shane Business - 07/10/2019 AccorHotels review

Arrived early in the morning, being told the room is not ready for checking in. Came back in the afternoon, being told there was no more available rooms. I was then sent to another hotel nearby to temporarily stay for a night and sent back the second day. This was a 7-night stay which was booked over a month ago. Can't understand how this could happen in a modern hotel.

50/50

Customer review rating 4.4/5

Anonymous Couples - 07/10/2019 AccorHotels review

Reception was amazing from started to finish, the room we was giving was good, we find housekeeper came to refresh the room was too late in the day. Restaurant service on the first night was great but on the second night one member of the bar staff was rude and unhelpful we did not catch her name she had blonde hair and just same she didn’t wanted to be there.

Dear JESSICA W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Mrs

Customer review rating 4.4/5

Anonymous Families - 07/10/2019 AccorHotels review

Nice Hotel. Good service.

Dear KENNETH H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Won’t be staying again

Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

In general sloppy service. Maid removed towels and bath mat without replacing them. When I went to ask for new ones, the receptionist was too busy on a private call to acknowledge me. The front desk refused to accept a parcel I had agreed with them to get delivered at the hotel, when I tried to find out why, they simply stopped responding. No proper apology or explanation. Won’t be staying again.

Dear Nina lamp S., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

inovice didn't send to my inbox

Customer review rating 4.4/5

Xiaodong J. Business - 06/10/2019 AccorHotels review

I haven't got email of invoice for my Sept 26-29 stay. something is broken. bath design is strange, can't wash hands without go through another doors.

Dear J. J., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Ordinary rooms, nice breakfast and near the stations

Customer review rating 4.4/5

Jinnawat W. Families - 06/10/2019 AccorHotels review

It was good staying here, it was very closed to Paddington whether the national train, the underground, or the Heathrow Express which makes us more convenient in terms of traveling. However, the rooms were not as elegant as we saw previously on the website. Also, some parts are still not clean. For the breakfast was fantastic.

Dear JINNAWAT W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Excellent fitness center, but to hot rooms

Customer review rating 4.4/5

Relative F. G. Business - 05/10/2019 AccorHotels review

Novotel is centrally located in Paddington, and has clean rooms and a nice breakfast. However, the rooms are hot, and this time it was really to hot. When you have to ask for a vent in late September somebody should check the ventilation system. This time I got to use a terrific spa and fitness center. This is actually one of the main reasons I stay at Novotel. This time all the saunas were functioning which they weren't before.

Dear TOR F., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington
Customer review rating 4.4/5

Anonymous Business - 04/10/2019 AccorHotels review

Good location for the intended purpose of this stay, and a pleasant hotel with great staff and amenities.

Dear KETH IREN B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Overall a Satisfying Stay

Customer review rating 4.4/5

Trev Couples - 02/10/2019 AccorHotels review

Overall the stay was fine but was let down by housekeeping. On two occasions I had to request that our room be serviced even having left the "Please make up my room" on the door. The breakfast was fine and the restaurant menu was the best that we have seen in Novotel on this holiday and the food was really nice. The staff were all friendly and accommodating.

Dear TREVOR S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

It was a decent stay, food and rooms looked more like a budget + hotel.

Customer review rating 4.4/5

Pradeep R. Business - 01/10/2019 AccorHotels review

While the service was good, rooms felt budget+ breakfast options were very limited and repetitive for, can be improved.

Dear PRADEEP VIJAYARAGHAVA R., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington
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