Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,453 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,453 reviews

TripAdvisor Rating  4.0/5  3,228 reviews

Certificate of excellence 2023

average stay

Customer review rating 3.0/5

Lisa B. Business - Confirmed reviews ALL

room was clean, pillows were awful , really lumpy and to comfortable at all needless to say i had a dreadful next to no sleep shower head needed a proper descale as it wasn't great and the toilet smelt of stale urine. clearly would have expected more for £237 a night especially as we as vodafone use the novotel a lot. was too late for me to complain when i came back from a night out with the team and the check in desk was too busy for me to wait when i checked out yesterday. not at all happy to be honest but as it is close to the office i don't really have a choice of where i can stay

Dear LISA B., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Amazing friendly staff , comfortable bed , clean, quite.

Customer review rating 5.0/5

Claudia Business - Confirmed reviews ALL

Amazing friendly staff , comfortable bed , clean, quite. Good food & Service

Dear CLAUDIA K., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Brilliant staff

Customer review rating 4.5/5

Anne S. Business - Confirmed reviews ALL

Excellent stay as always. Love this hotel. Not too big. Great friendly helpful staff. Quiet position in Paddington.

Dear ANNE S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located

Customer review rating 5.0/5

Nikki W. Solo - Confirmed reviews ALL

The reception was very smooth, the room met my expectations and it was located in a perfect position to have an early morning walk along the canal.

Dear NIKKI W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located

Customer review rating 5.0/5

Alison Families - Confirmed reviews ALL

Good location, good room size for a family, close to the train

Dear ALISON O., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

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Other web-users rate our hotel

  • 1,475 reviews 9.6/10 Location
  • 1,734 reviews 5.9/10 Room
  • 1,554 reviews 8.7/10 Service
  • 32 reviews 7/10 WiFi
  • 847 reviews 8.5/10 Breakfast
  • 663 reviews 6/10 Cleanliness
  • 340 reviews 8/10 Pool
  • 155 reviews 8.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.