Hotel - Sofitel Mumbai BKC
Sofitel Hotel Sofitel Hotel

Sofitel Mumbai BKC Hotel

5.0/5 5,246 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 7444.00 INR Non member rate
From 7444.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

  • 302 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 50 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 5,913 reviews

Our guest reviews for Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 5,246 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 13/10/2018 TripAdvisor review
« Location is good in BKC, and service is impeccable »

Been here a few stays, and every stay is perfect. Rooms are great, clean and equipped. Lounge is great as well. I left something during a stay, and they tracked me down, and return it on my next stay! Nice!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sugimgoh, It was a pleasure having you visit us at the Sofitel Mumbai BKC and we thank you for graciously sharing your feedback. We are glad to learn that you had an overall pleasant visit and particularly appreciated the dedication of our staff and the décor of our hotel. Your comments are most gratifying and will be shared with the entire team. We hope we will have the pleasure of welcoming you again soon in Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

Pratik Couples - 10/10/2018 AccorHotels certified review
« Great Experience »

The overall experience had been very good. This is my 2nd year of Accor Membership. Felt welcome throughout my stay. In fact i have been member in quite a few hotel, but whenever we have a stay there the approach of the staff is life they are member and are having a free stay it is apparently visible. Nothing such things at accor. Amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Pratik S., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Susan K. Business - 10/10/2018 AccorHotels certified review
« Very relaxing and enjoyable »

Great customer service all around. Mr. Yuraj as always is very helpful and accomadating and so are each and everyone at front desk and concierge. Housekeeping is impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Susan K., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Ronald D. Families - 09/10/2018 AccorHotels certified review
« Extremely satisfied and would be happy to recommend Sofitel BKC to others. »

The staff was extremely helpful and the room quality was equally good. My 10 year old daughter made an impromptu request for cold coffee at the breakfast which was not readily available but the staff went an extra mile and made sure that she got her desired cold coffee. This is a very heartening gesture that I we don't experience always and is something that I would never forget.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Ronald D., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

V. Business - 08/10/2018 AccorHotels certified review
« Awesome »

Excellent ambience and extremely caring staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Dr Balasubramanian V., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Julien Business - 08/10/2018 AccorHotels certified review
« Good but »

Good and as expected but the swimming pool was closed the first day I arrived so not being able to use it and in the evening the bar was privatised for an event so I could not enjoy it.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Julien David T., It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent stay with us. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your comments have been noted and will be shared with our Director of Food and Beverage for corrective action. Furthermore, we are sorry that you were not able to enjoy our pool facilities due to the temporary maintenance work that was being carried out at the pool area. We understand your disappointment and apologise for the inconvenience this may have caused you during your stay. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Dr D. S. R. Business - 07/10/2018 AccorHotels certified review
« Utmost excellent »

Hygiene, taste, service, courtesy, communication, room space, bathroom including shower , water were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Devanand S R., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Ketki M. Families - 07/10/2018 AccorHotels certified review
« Wondeeful »

The stay at sofitel was wonderful. The staff cooperation was very helping. Food was amazing Pool was closed, so shld have some other alternative for guest. Overall experience was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Ketki m., It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent stay with us. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your comments have been noted and will be shared with our Director of Food and Beverage for corrective action. Furthermore, we are sorry that you were not able to enjoy our pool facilities due to the temporary maintenance work that was being carried out at the pool area. We understand your disappointment and apologise for the inconvenience this may have caused you during your stay. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Javeed S. Families - 06/10/2018 AccorHotels certified review
« GOOD »

The stay was comfortable and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Javeed S., Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. In our endeavor to improve our guests overall satisfaction at our hotel, I would appreciate if you could send me your valuable feedback on how we could have made your stay a perfect 10. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Hiren M. Couples - 05/10/2018 AccorHotels certified review
« Birthday experience was awesome »

I chose Sofitel BKC in ahead of IBIS & Novotel after seeing its variety of ambience, class, room structure and varieties and indeed I enjoyed stay on my birthday 27September at your end. All staff members are courteous and ready to help/

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Hiren M., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Kaushal T. Families - 05/10/2018 AccorHotels certified review
« Good Hotel to Stay »

Experience was good

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Kaushal T., Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am delighted to learn that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. In our endeavor to improve our guests overall satisfaction at our hotel, I would appreciate if you could send me your valuable feedback on how we could have made your stay a perfect 10. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Santosh S. Business - 05/10/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Santosh s., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Vilas Families - 04/10/2018 AccorHotels certified review
« Nice rooms, Good location, Great Staff »

We had a wonderful stay. This place is close to nice restaurants, coffee shops around. We requested for a late checkout and they accommodated it very quickly. The staff was extremely courteous, the checkin/checkout process smooth and always smiling. The room is nice with good bed, automated curtains, good working desk etc. The breakfast buffet had fresh fruit juice, continental and indian items plus the standard egg/dosa stations. Overall a good time and will surely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Vilas S., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Ubed K. Families - 04/10/2018 AccorHotels certified review
« Great »

Very good fantastic...

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Ubed k., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Ashish P. Business - 03/10/2018 AccorHotels certified review
« Hotel fantastic however extremely disappointed the swimming pool was closed as specifically booked hotel for this. »

Hotel fantastic however extremely disappointed the swimming pool was closed as specifically booked hotel for this. I was only informed at check-in which was too late to change.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr P., Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We are sorry that you were not able to enjoy our pool facilities due to the temporary maintenance work that was being carried out at the pool area. We understand your disappointment and apologies for the inconvenience this may have caused you during your stay. We hope this experience will not alter your confidence in Sofitel Mumbai BKC, and that you will give us the opportunity of welcoming you again soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Atul G. Business - 03/10/2018 AccorHotels certified review
« Value for money »

The room was quite pleasing , lounge experience was good too . Although stay was too short to have real hotel experience but everything was appropriate except some lack of service in the lobby level coffee shop .

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Atul G., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Yannick G. Solo - 02/10/2018 AccorHotels certified review
« Could be better »

They dis not take into account the remarks in my online booking, then they mixed the free transportation. They mentiin that I was upgrade but it was not the case, and they mentioned later not eligible for the next upgrade level. You should inform us before booking. Small details but make the difference with other competitors

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Yannick G., Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Navin Families - 01/10/2018 AccorHotels certified review
« decent stay at Sofitel »

The sunday brunch was no satisfactory. Too few staff running all over the place. No time to attend to customers. There is no single attandant assigned to a group of tables as in other accor hotels. The billing was a problem. Money was booked at check in and the check out amount was less than the blocked amount. But this was not released immediatly . I had to write an email to get it released. The room and bathroom were well maintained. There was not introduction to how to use the facilities in the room (this is done by the smallest hotels but was not done in sotitel. ).This made it difficult for my father to use the coffee machine. Also we rarely used the intercom as the instruction on it were not easy to use.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr K., Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Very G. Families - 30/09/2018 AccorHotels certified review
« Very g. »

Very g.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Virendra Kumar S., Your fantastic ratings just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share a line or two of your stay on TripAdvisor by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Anonymous Business - 30/09/2018 AccorHotels certified review
« Very helpful staff and great food! »

This was a business trip and the staff was helpful and accommodating. I had been traveling extensively and my stay was comfortable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Patti T., Your fantastic review just made our day!! Thank you so much! I am delighted to learn that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and it is what we strive for everyday. If I may request you to take a few moments, if time permits, to also share THIS VERY feedback on TripAdvisor and Google by clicking the link below. Your score of 5 on 5 makes the difference. The team and I will sincerely appreciate your assistance in promoting our Hotel. TripAdvisor: https://www.tripadvisor.in/UserReviewEdit-g304554-d20…-ehttp:__2F____2F__www__2E__tripadvisor__2E__in__2F__Hotel__5F__Review__2D__g304554__2D__d20…__2D__Reviews__2D__Sofitel__5F__Mumbai__5F__BKC__2D__Mumbai__5F__Bombay__5F__Maharashtra__2E__html-Sofitel_Mumbai_BKC-Mumbai_Bombay_Maharashtra.html Google Reviews: https://search.google.com/local/writereview?placeid=ChIJ____C9_I5zsR2230MdoS4xo Do keep in touch and let me know when you plan to visit us next. Cannot wait to welcome you soon. Sincerely, Biswajit CHAKRABORTY General Manager Sofitel Mumbai BKC

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 7444.00 INR Non member rate
From 7444.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates