Hotel - Sofitel Mumbai BKC
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Sofitel Hotel

Sofitel Mumbai BKC Hotel

C 57 Bandra Kurla Complex  Bandra East  Maharashtra 
400 051  MUMBAI
INDIA

3,895 reviews
TripAdvisor Rating Based on 3,895 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

  • 302 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 50 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 4,428 reviews

Our guest reviews for Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,895 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 18/09/2017
« Sofitel Mumbai »

Good hotel but not environmentally friendly. They have the environmental signs in their bathrooms on not washing towels etc. if you hang them up but they ignore these and wash everything, I know as I marked the towel labels and hung them up.

AccorHotels certified review
Melissa D. Business - 15/09/2017
« Happy »

One of your employees by the name Karan at the front desk was very helpful and went out of his,way to make my stay memorable and satisfying.

AccorHotels certified review
Nitin G. Families - 15/09/2017
« fantastic »

My son Krish enjoy a lot and in Mumbai he have only option of sofitel overall such a nice experiance

AccorHotels certified review
Barry P. D. Business - 15/09/2017
« A lovely Hotel with wonderful staff, recommended without hesitation. »

The Hotel is modern, comfortable, easily accessible, and well designed with some attractive well-thought out touches, showing a genuine understanding of potential guests. Examples of the nice touches are the stone shelf/seat in the waterfall shower, the waterfall shower itself that does not leak onto the bathroom floor (as nearly all waterfall showers do), the universal plug socket in the desk drawers, the electric curtains controlled from the bed-side, the horizontally opening safe with an internal light which can easily fit a lap-top, the torch in the wardrobe (this might be a regulation in India) . . I could go on. The food and beverage is excellent, not inexpensive, but it is a luxury Hotel. However the shining star of the Sofitel Mumbai is the staff. Not a single member of staff lets the side down, which is an exceptional achievement. I can name those who's name-badges were easily visible to me - Priyana and Pooja at Reception, Joseph a the front desk, Denver in the Club. While they are worthy of praise, that is not to say others are not also. the you Manager in the restaurant at breakfast time is excellent, as are the two ladies who allocate tables. The maintenance staff and housekeeping staff in corridors are equally welcoming and pleasant. as a manager I appreciate you have to recruit and train to achieve this overall level of service, but I would love to know how you do it! Well done.

AccorHotels certified review
Natarajan S. Couples - 15/09/2017
« Good and enjoyable »

The ambience was good, the room was spotless and clean. The aroma of the filtered coffee and the food served at the room was delicious..house keeping and guest service staff were friendly and professional in every respect..we felt that the front office was mechanical. A smile and a friendly approach will boost the overall image of the hotel..in short we enjoyed our brief stay...

AccorHotels certified review
Arnav G. Business - 14/09/2017
« It feels like just another hotel. Sofitel is too generic and an emotionless hotel »

I feel the overall experience of is like an bank trying desperately to push its products. Sofitel tries hard to push itself like a really great hotel but the way it feels is that this hotel is just over-charging people because its situated in BKC (the heart of India's financial services). Food is too expensive for the taste and quality. Room sofa/couch is just awful in quality and comfort - I think you forgot to add cushion/foam while making these. I am sure their are a lot of good things about sofitel. But unfortunately this hotel is soo generic and emotionless that all I remember is the bad experiences I got. Last, hotel staff is a mixed bag. The person who cleaned my room was nice enough to put my cloths properly. Which is great, i know I left a mess behind. But the same person who have noticed that their were 5 empty water bottles in the room which means I drink more water. And he/she only replenished 2 water bottles. Of course I can ask for more, but the price which Sofitel charges I think these things should have been noticed. please try to differentiate yourself with customer obsession rather than welcoming them with a ceremonial Tikka and then forgetting about their needs.

AccorHotels certified review
R K. P. R. Business - 14/09/2017
« Good but could have been better »

My overall experience was marred by the poor coordination. I had complained about the malfunctioning of room key on the first day evening. Someone changed the battery and 'fixed it', Later in the night the same problem occurred and I was made to wait outside for almost 15 mts and then someone came with the master key and 'fixed it' Next day morning the same thing happened and I went to the reception and got the card changed, but the problem persisted. And only the fourth time it was properly fixed!

AccorHotels certified review
Dr. M. Z. A. K. Families - 13/09/2017
« Excellent!!! »

It was an excellent experience at sofitel. Right from the moment from the gate to security, the checkin process, my request for late checkout was honored. Everyone from the hotel staff were professional and helpful.

AccorHotels certified review
Kenneth G. Business - 13/09/2017
« Extra Ordinary Experience and Service »

My last stay was most extraordinary in terms of service and hospitality extended by the the staff especially the team and members at Club Millesime. The team and members made my stay most memorable with the never ending and never tired service and hospitality.

AccorHotels certified review
Sharmaine Families - 13/09/2017
« Ms »

Our stay was fantastic. We were well looked after, very warm and caring staff. Very kind to our children. Efficient and well groomed staff. Overall it was a pleasure and everything about our stay was a positive experience. Special mention and thanks to The following staff: Oyster GRE Anupam,Nimesh, Amarjeet from FO Prashant, Elton from F&B Amarjeet the doorman Pooja from housekeeping Vijay bell boy Thank you!

TripAdvisor review
Business - 13/09/2017
« Always a pleasure to be back at Sofitel BKC »

Impecable service quality and if you are an ACCOR member, be ready to feel like a royalty. Though it is located somewhat away from the city area, its strategic location does not require much time to reach destinations like SantaCruz or Marine Lines area.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour wapiangeh, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for your loyalty and patronage. I am truly delighted that you were able to enjoy a generous service experience during your visit and that our ambassadors ensured you were well taken care of. I couldn't agree with you more with regard to our location being a fantastic one, because though we are nestled in an essentially corporate area we not only have easy access to major highways, but also to the domestic and international terminals of Mumbai’s Chatrapati Shivaji International Airport. Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again in Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

AccorHotels certified review
Anonymous Couples - 12/09/2017

The Staff at the Sofitel BKC Mumbai has been excellent. Im glad Parag Shah is back as front office manager, he is a real asset to the Hotel! all i can say is keep up the good work guys!!!

AccorHotels certified review
Sudip K. P. Business - 12/09/2017
« Very neat and clean room as well as ambiance and staff behavior is excellant. »

It was my 1st stay in Sofitel and I was quite satisfied with the hotel is all areas.

AccorHotels certified review
Nehali G. Couples - 12/09/2017
« Good and relaxing »

We enjoyed the stay with Sofitel as the customer service was excellent as always. All facilities were offered and the hotel is extremely well maintained I hope you could consider feedback on the spread laid out for both high tea and the cocktail hour for food. it is too restricitve and limited as compared to what i have seen in the past. hope you can restore what we had earlier

AccorHotels certified review
David W. Business - 11/09/2017

Good room, breakfast OK. Overall pleasant.

AccorHotels certified review
Harsh M. Couples - 11/09/2017
« perfect stay »

had one the most memorable stay at sofitel... special thanks to Ami Rajeshwari for making it awesome stay.....

AccorHotels certified review
Anonymous Business - 10/09/2017
« Great Hospitality »

Outstanding!

AccorHotels certified review
Eirik B. Business - 09/09/2017
« Great hotel in good location. »

Hotel almost boutique style which I really enjoyed. Rooms are large and nicely decorated and all staff extremely friendly and proactive. Would have liked a western cuisine restaurant as buffet selection was rather limited and the area sometimes too crowded and noisy. Buffet staff very friendly but somewhat slow in responding to requests. Overall a pleasant experience and I will be back.

AccorHotels certified review
Navanit S. Business - 09/09/2017
« Doesn't be deserve to be a 5 star hotel »

The reception staff were fighting with each other while I was trying to check in. Number 0 takes ages to answer. No usher at the restaurant. I had to literally get up from my table, catch a waiter and ask for tea at breakfast while there were quite a few of them but they were chatting with each other. Stay away from this unless you must.

AccorHotels certified review
Jaidev M. Business - 08/09/2017
« SUPERB »

Really a absolute pleasure

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