Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 570 reviews
Novotel Balikpapan
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+ 26 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,338 reviews

tripadvisor

TripAdvisor Rating 3.5/5

570 reviews

Novotel Balikpapan was below my expectation

Customer review rating 4.0/5

J Families - 07/09/2019 AccorHotels review

I was there with my family and I chose Novotel because I expected the hotel will gave us a good experience. I believe that Novotel has a standard when it comes to customer experiences, but when I was there, the hotel didn't seem like a 4 stars hotel especially for the breakfast, But the room was okay.

Good hotel with helpful and friendly staffs

Customer review rating 4.0/5

Edwargo S. Business - 06/09/2019 AccorHotels review

Nice place for stay in Balikpapan, Good breakfast menus, but the atmosphere looks old.

Good Hotel

Customer review rating 4.0/5

Laula T. Couples - 02/09/2019 AccorHotels review

Its a good place to spend the night for you and your family

I'm satisfied and thanks for the service

Customer review rating 4.0/5

Julham Families - 29/08/2019 AccorHotels review

Note: When I'm stay in my room, I found so many mosquito and it makes me disappointed. Suggestions, please provide mosquito killer UV in the room or ensure there's no mosquito in the room.

Dear Mr. Julham -., Thank you for taking the time to write this review. I am sorry to hear about your experience regarding the cleanliness in the room. Please be informed immediate action have been done to rectify this issue. Worked together with pest control, our house keeping team have done deep cleaning process in the room to avoid this situation occurred again in the future. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Dewi Ningsih Duty Manager

Satisfied

Customer review rating 4.0/5

Ahmad A. Business - 29/08/2019 AccorHotels review

Found the tea cup was not clean enough ...still have sugar residue

Dear Mr. Ahmad A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. I am very sorry to hear about your unsatisfactory experiences with the tea cup was not clean during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Nice place

Customer review rating 4.0/5

K. Business - 27/08/2019 AccorHotels review

...

Dear Mr. Chang Mo k., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Improve your internet quality then it will bring me to the extremely satisfied

Customer review rating 4.0/5

Nova Business - 26/08/2019 AccorHotels review

Good

Dear Mr. Nova T., Thank you for taking the time to write a review! We are so pleased that you enjoyed the room. Unfortunately, it seems that we did not meet all your expectations, please allow me to express my sincerest apology. We have addressed the issue for Wireless internet facility to our EDP team to fix and improve the service. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards, Dewi NIngsih Duty Manager

Good location and view

Customer review rating 4.0/5

H B. Business - 25/08/2019 AccorHotels review

I had an excellent view room facing to city and sea. And I also like the location of the hotel that close to Klandasan road.

Dear Mr. Hendra B., Thank you for your good rating for us! Our strategic location and nice sea view were successfully create a memorable experience for you. We wish to have you again in next visit in Balikpapan. Once again, thank you very much. Best regards, Dewi Ningsih Duty Manager

acceptable as 5 stars hotel

Customer review rating 4.0/5

Satrio M. Business - 22/08/2019 AccorHotels review

front office and food was good, but lock door card not working for the first tap, need came back to front office to get the replacement card.

Dear Mr. Satrio Agus M., We truly appreciate your patronage towards Novotel Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with the key card problem during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Very statisfiying experince

Customer review rating 4.0/5

Randhu A. A. Business - 19/08/2019 AccorHotels review

Good services, excellent hospitality

Dear Mr. Randhu Ahimsa A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Good Berakfast and Great Room

Customer review rating 4.0/5

Adi A. Solo - 15/08/2019 AccorHotels review

Good Berakfast and Great Room

Dear Mr. Adi A., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Business stay 11th Aug 19

Customer review rating 4.0/5

Capt E. S. Business - 15/08/2019 AccorHotels review

Service was good and professional

Dear Mr. Captain Eugene S., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. We look forward to serving you better soon. Kind regards, Dewi Ningsih Duty Manager

Nice but needs improvement

Customer review rating 4.0/5

Suryono Business - 14/08/2019 AccorHotels review

Nice hotel with green theme, but needs improvement to ensure the water dispenser in the hallway is always available.

Dear Mr. Paulus S., Thank you for your positive feedback during your stay in Novotel Balikpapan. Regarding the water dispenser, we always remind our team to check and ensure the condition of water at water dispenser in every floor is available. Thank you for the given input, we are glad that we could use this as kind reminder in providing better service to our guests. We wish to welcome you back at Novotel Balikpapan in near future. Best regards, Dewi NIngsih Duty Manager

Something need to be fixed

Customer review rating 4.0/5

Anugraha Solo - 12/08/2019 AccorHotels review

It was my second time staying at Novotel Balikpapan. Staff were kind and helpful. Room was spacious and comfy. The problem was, the heater was not functioning so I couldn’t use the bathtub and had to shower in cold. The water was yellow at first time it came out. It really need to be fixed. It’s Novotel, it’s five-star hotel. It can’t be remained that way.

Dear Mr. Agung Kusumo N., Thank you for taking the time to share your recent experience at our hotel. We do apologize for any inconvenience during your stay. Kindly be informed that all your concern issues had been delivered into the our management for further action taken. We hope that we will have another opportunity to serve you better in the future. Best regards, Dewi Ningsih Duty Manager

Lack of personal touch from front-liners to regular visitors

Customer review rating 4.0/5

Waluyanto S. Business - 08/08/2019 AccorHotels review

Overall facilities are still ok, although some amenities are missing. Free Wifi connection in room is not working, difficult to get access. Breakfast menu is fine and still consistent with variety of choices. Just wonder if guests history is used for reference by Receptionist...was not being confirmed the guest preference when I did checking in.

Dear Mr. Waluyanto S., Thank you for taking the time to write a review! We are so pleased that you enjoyed the room. Unfortunately, it seems that we did not meet all your expectations, please allow me to express my sincerest apology. We have addressed the issue of amenities to HK manager and also the issue for Wireless internet facility to our EDP team to fix and improve the service. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards, Dewi Ningsih Duty Manager

Great Hotel in Balikpapan - Highly recommended

Customer review rating 4.0/5

Chris Business - 06/08/2019 AccorHotels review

Novotel Balikpapan is always a great hotel to choose when in Balikpapan. The staff are kind and gracious at all times. I highly recommend Novotel Balikpapan.

Dear Mr. Christopher H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Excellent!!!

Customer review rating 4.0/5

Peter K. Business - 02/08/2019 AccorHotels review

the room, the services, meeting facilities, all were excellent!!!

Dear Mr. Peter Vincentius K., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback especially regarding our room, service, meeting facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Nice hotel to stay

Customer review rating 4.0/5

Pujiarko Business - 29/07/2019 AccorHotels review

Nice hotel to stay, comfort and breakfast is good too. One improvement I'd suggest is to improve internal communication and guest' request tracking system in housekeeping section. When I firstly checked in the room 537, I found there is no towel in the bathroom and I called housekeeping to ask for. A few minutes later, towel provided. But, another 30 minutes someone else bring another towel. And about an hour later, someone else came to bring another towel. Totally three times housekeeper bring towels and it was disturbing.

Dear Mr. Pujiarko -., Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please feel free to contact us thru email at du… for sharing your previous stay in detail and to prepare your next reservation. Sincerely, Dewi Ningsih Duty Manager

Great Hotel but need much improvement

Customer review rating 4.0/5

Michael D. Business - 27/07/2019 AccorHotels review

I was staying at one of the Deluxe room#802 and found out the water drainage was slightly blocked and causing the pouring water from shower area was flowing and flood the bathroom. Clearly this needs improvement. Nevertheless the room was clean and comfortable. Great breakfast choices.

Dear Michael P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Frequent guest, enjoy the facilities

Customer review rating 4.0/5

Br Business - 25/07/2019 AccorHotels review

A pleasant experience.

Dear Benjamin Garreth R., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm
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