Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 564 reviews
Novotel Balikpapan
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Room 1

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • SEPINGGAN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: x3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: x3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more
Novotel Balikpapan Meeting Room

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,185 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

564 reviews

Just OK

Customer review rating 4.0/5

Muhammad A. Business - 09/04/2019 AccorHotels certified review

Just OK

Nice Place to Stay

Customer review rating 4.0/5

Caessa Business - 08/04/2019 AccorHotels certified review

I love Novotel because I only book for superior room yet I can have experience to chillax in a bath tub!! the pillows were really comfort, and even a god view from the room. but please care more about the bathroom, I felt like the bathroom not so clean as I visited before yesterday, especially the bath tub. but overall I enjoy the night at Novotel Balikpapan. Thanks!

Nice Hotel in Balikpapan

Customer review rating 4.0/5

Yono Business - 08/04/2019 AccorHotels certified review

Nice hotel with big spacious room and courteous front desk.

Customer review rating 4.0/5

Reynaldi Business - 06/04/2019 AccorHotels certified review

Very nice place

Below of expectation

Customer review rating 4.0/5

Rendy Business - 03/04/2019 AccorHotels certified review

Check in queve was long at 22.30 PM, drawer in room suddenly collapsed, electricity socket was not worked properly, staff friendliness was so so, phone in bathroom was broken, bath ammenities like 3 star hotel. I had experienced stay in novotel some time ago, and that time was great. Currently it goes down.

Mr

Customer review rating 4.0/5

A. Business - 29/03/2019 AccorHotels certified review

Ultimate pleasure

Common guest

Customer review rating 4.0/5

Isman Business - 26/03/2019 AccorHotels certified review

did not get a chance for room upgrade

Dear Isman T., We are sorry to see your dissatisfied experience based on the score given. In order for us to learn more about your last visit, we will be appreciate if you would like to share with us specifically. Please feel free to contact us at the hotel or to email at du… Thank you for your attention, we are looking forward hearing from you soon. Best regards Wulan Indah Guest relation Spv

satisfied

Customer review rating 4.0/5

Marinda A. R. Business - 24/03/2019 AccorHotels certified review

I like the circumstances. The hotel is clean, enough spacing room, and you have Children corner! I love it, cos' my children can play on there. But at that time, I think the closet is not good. The water is slowly. About the menu in the restaurant when I do my breakfast, sometimes I feel bored, especially for the Prasmanan menu and I stayed for 3 nights.

Dear Marinda Asih R., Warm greeting from Novotel Balikpapan! It was an honor and valuable occasion to accommodate you in our property. Thanks for your time to share your excellent experience of your stay with us on . We encourage going the extra mile and your appreciation is vital for us. I trust you are well and please let me know when you plan to return so that I can personally assist you with your accommodation requirements. Yours Faithfully, Wulan Indah Guest Relation Supervisor

Satisfied

Customer review rating 4.0/5

Tito Families - 24/03/2019 AccorHotels certified review

Hotel: Good Room: Good Staff: Polite and helpful only one unpleasant moment, at the pool there is no smoking spot, it was so disturbing when people can freely smoke near the pool, please consider to provide one.

Rooms

Customer review rating 4.0/5

Adji P. Business - 20/03/2019 AccorHotels certified review

i got room that near service room which too noisy

I just don't like the hotel

Customer review rating 4.0/5

Lily S. Business - 15/03/2019 AccorHotels certified review

i booked the hotel as i though it would be the same as other novotel hotels. and the hotel was recommended by my colleagues. . the experience was just "so so" and the hotel looks very tired. the bathroom was yellowish. the service wise during the stay was very basic. the breakfast was tasteless, i think you should get your manager to taste the food before serving to the guests. i am talking about the overall food. but that was nothing compare to the experience i had after i checked out. i called the hotel on 15 Mar at 8AM to ensure that they will be able to send the hotel invoice for my room. There is no feedback, i believe my email address was there, that the reason I received this survey because you have my email address. I then asked my assistant to assist, he called at 5:30pm as there was no feedback. He was spoken with the AFOM as we want to ensure there should be followed up on my request as I need the invoice urgently. I understand that the room price should not be appeared in the room guest folio, then you guys should issue the guest folio that only stated the date of arrival and departure, as we need this to be submitted. We keep explaining how they can do, but still they asked us to check the email, they even got the wrong email address, in-spite of repeating and spelling the email address by international alphabetical code. I just think, the staffs and even manager need to be trained on how handling this kind of situation. Not having the guest keep calling and repeating what they wanted.

Magnificent

Customer review rating 4.0/5

Antonio M. Business - 15/03/2019 AccorHotels certified review

Staying at Novotel Balikpapan is always feel welcomed. Started from the airport, the driver was there upon my arrival, taxi to the hotel with light conversation inside and at the front lobby a security guard with smile. Receptionist was ready with everything, get the keys and straight to the room and rest for the night before ready back to business again in the morning.

Dear Antonio M., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your member Platinum until right know.We hope Novotel Balikpapan give the best service every you came like your home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Worst. Ovotel stay

Customer review rating 4.0/5

Ali K. Business - 14/03/2019 AccorHotels certified review

Hi, I am sorry but this was the worst Novotel experience I have ever had. As a long time customer of Accor hotels, I will not put any feedback on my trip advisor account hoping to see improvement next time. The downloghts were full of dust and did not look clean and gave the whole impression of a not clean room. My bath had blocked drainage and when I showered the water stayed for long time which was geoss (room 616). The elevators must have been very old. They were super slow and long wait time going up or down. I hope there are improvment on my next visit. Regards Ali K.

Weekend @ novotel

TripAdvisor rating 3.5/5

Odyssey28603335288 Family - 14/03/2019 TripAdvisor review

Good and friendly service starting from the beginning of the reservation and check-in that is fast and right through ACCORHOTELS. Easy and simple access to rooms makes it easy for us who want to rest as soon as possible. Plus the condition of a clean and comfortable room with a sea view. As well as swimming pool facilities that are quite well maintained. Make Novotel worthy of being a place for a weekend with family

Friendly and helpful staff

Customer review rating 4.0/5

Hermanto Business - 12/03/2019 AccorHotels certified review

Clean and comfortable room, suitable for me to get the rest after work.

Dear Hermanto , Warmers greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan.Thank you for your loyalty member with Le Club Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager
Customer review rating 4.0/5

Iman B. D. Business - 08/03/2019 AccorHotels certified review

I was extremely happy that me cell phone was found by front desk employee Niken, When I checked out somehow I left my cell phone, bu I was so relieve that apparently Niken found it and notified me and the send the cell phone to my address in Jakarta. I'd like to recommend her for being an honest employee and made the difference for the hotel staff

Dear Iman D., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are very much grateful because you believe in Novotel Balikpapan. Your recommendations for honesty of our staff really help to further improve service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Ok

Customer review rating 4.0/5

Kevin O. Business - 07/03/2019 AccorHotels certified review

Hotel was fine. Room was a bit dated. Food at restaurant was good with a decent selection option

Comfortable

Customer review rating 4.0/5

Anonymous Business - 05/03/2019 AccorHotels certified review

I feel at home eventhough this is for business trip I can sleep very well

Dear Santoso m., Warmest greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

It is a good place to stay

Customer review rating 4.0/5

Andini Y. Business - 27/02/2019 AccorHotels certified review

The hotel's room is clean, neat and spacious. It has beautiful view to the sea. The staffs are friendly. I really enjoy my stay.

Nice stay in silent and high class place

Customer review rating 4.0/5

Andrea Business - 25/02/2019 AccorHotels certified review

It was a nice, good welcome and good check out. Efficient. The bedroom could have had more choices for minibar.

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