Novotel Balikpapan Hotel

Dear L. K., Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan as I would be please to facilitate your booking, please do let me know. gm… I look forward to hearing from you and would like to thank you again for sharing your comments. Sincerely, Zulfa Roslani Marketing Communication

Dear Eric S., Thank you very much for sharing your feedback regarding your recent stay. Your detail feedback regarding our room conditions were very much appreciated, you will be pleased to know that we are on process to renovate our rooms and others area such as meeting room or fitness. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Sincerely, Zulfa Roslani Marketing Communication

Dear Mrs. Angkie M.,Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. If you do not mind, would it be possible to help us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Wulan Indah,Guest Relation Supervisor

Dear Mr. Syaiful m., Thank you for taking the time to tell us about your experience with the Novotel Balikpapan. I am sorry to hear about your experience and I regret that that we provided you with bad service and a poor customer experience. I have reported with department concern to discuss your comments. We appreciate your sharing your concerns and we look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Zulfahmi, I appreciate your positive feedback about our hotel. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager

Dear Pak Faiz, Thank you for your feedback on your stay with us, I’m sure that your guests did enjoy their stay as I met them upon check out. I’m sorry to hear that you have been asked to move area in the lounge with your Partners, we effectively had on this morning a VIP group that supposed to use this specific area as a transit. The way we used might not have been the right one, I hope that you accept our apologize. For your next booking, please feel free to communicate with me at gm… , I would be please to facilitate. Best Regards, Florent Michaud General Manager

Dear Tony G., Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. I fully understand your disappointment and frustation that it might have occurred, I took good notes on your room condition and already raise the issue with the department is certainly not of our standard as you can appreciate from our many other positive reviews. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Sincerely, Zulfa Roslani Marketing Communication

Dear Mr. Yudhi Y., Thank for taking the time to write a review, unfortunately, it seems that we did not meet your expectation, please allow me to express my sincerest apology. Waiting long during checking in is not our standard. We will ensure that this is not going to happen anymore by giving intensive training to our employees. We hope to see you soon with better service offered. Kind regards, Dewi Ningsih Duty Manager

Dear Mr. Puguh -., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mrs. Michele H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager