Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 570 reviews
Novotel Balikpapan
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Room 1

Number of guests
Children's age
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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGAN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,318 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

570 reviews

Good Berakfast and Great Room

Customer review rating 4.0/5

Adi A. Solo - 15/08/2019 AccorHotels review

Good Berakfast and Great Room

Dear Mr. Adi A., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Business stay 11th Aug 19

Customer review rating 4.0/5

Capt E. S. Business - 15/08/2019 AccorHotels review

Service was good and professional

Dear Mr. Captain Eugene S., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. We look forward to serving you better soon. Kind regards, Dewi Ningsih Duty Manager

Nice but needs improvement

Customer review rating 4.0/5

Suryono Business - 14/08/2019 AccorHotels review

Nice hotel with green theme, but needs improvement to ensure the water dispenser in the hallway is always available.

Something need to be fixed

Customer review rating 4.0/5

Anugraha Solo - 12/08/2019 AccorHotels review

It was my second time staying at Novotel Balikpapan. Staff were kind and helpful. Room was spacious and comfy. The problem was, the heater was not functioning so I couldn’t use the bathtub and had to shower in cold. The water was yellow at first time it came out. It really need to be fixed. It’s Novotel, it’s five-star hotel. It can’t be remained that way.

Lack of personal touch from front-liners to regular visitors

Customer review rating 4.0/5

Waluyanto S. Business - 08/08/2019 AccorHotels review

Overall facilities are still ok, although some amenities are missing. Free Wifi connection in room is not working, difficult to get access. Breakfast menu is fine and still consistent with variety of choices. Just wonder if guests history is used for reference by Receptionist...was not being confirmed the guest preference when I did checking in.

Great Hotel in Balikpapan - Highly recommended

Customer review rating 4.0/5

Chris Business - 06/08/2019 AccorHotels review

Novotel Balikpapan is always a great hotel to choose when in Balikpapan. The staff are kind and gracious at all times. I highly recommend Novotel Balikpapan.

Excellent!!!

Customer review rating 4.0/5

Peter K. Business - 02/08/2019 AccorHotels review

the room, the services, meeting facilities, all were excellent!!!

Nice hotel to stay

Customer review rating 4.0/5

Pujiarko Business - 29/07/2019 AccorHotels review

Nice hotel to stay, comfort and breakfast is good too. One improvement I'd suggest is to improve internal communication and guest' request tracking system in housekeeping section. When I firstly checked in the room 537, I found there is no towel in the bathroom and I called housekeeping to ask for. A few minutes later, towel provided. But, another 30 minutes someone else bring another towel. And about an hour later, someone else came to bring another towel. Totally three times housekeeper bring towels and it was disturbing.

Great Hotel but need much improvement

Customer review rating 4.0/5

Michael D. Business - 27/07/2019 AccorHotels review

I was staying at one of the Deluxe room#802 and found out the water drainage was slightly blocked and causing the pouring water from shower area was flowing and flood the bathroom. Clearly this needs improvement. Nevertheless the room was clean and comfortable. Great breakfast choices.

Dear Michael P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Frequent guest, enjoy the facilities

Customer review rating 4.0/5

Br Business - 25/07/2019 AccorHotels review

A pleasant experience.

Dear Benjamin Garreth R., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

3 nights at Novotel Balikpapan, East Kalimantan, Indonesia

Customer review rating 4.0/5

Eko W. Business - 25/07/2019 AccorHotels review

Good for room, enviro, services and foods

Dear Eko W., Thank you very much for the wonderful rating of our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind regards Wulan Indah GRO Spv

Excellent

Customer review rating 4.0/5

Filanny B. Business - 24/07/2019 AccorHotels review

Quite happy to find that there was no single use plastic bottle in the room. Water refill was also available in the corridor. Room was clean and laundry service arrived on time.

Dear Filanny B. W., Great to hear your overall experience at Novotel Balikpapan. Thank you for staying with us and for ranking us so highly. Please feel free to contact us for any assistance you might require. Kind Regards, Wulan Indah GRO Spv

nice place to stay whilst on business trip

Customer review rating 4.0/5

Erwin N. Business - 23/07/2019 AccorHotels review

overall service is excellent. your hotel also committed to reduce of plastic bottle really appreciate. also I saw outside the restaurant you guys have hydroponic set of vegetables and it was served for salad. one thing that make me not convenience is dirty cup (the blue one) but it's okay I still can use the white one

Very poor hospitality

Customer review rating 4.0/5

Felix W. Business - 23/07/2019 AccorHotels review

There was no ethernet cable in the room so I called the reception at around 7:30pm. First call to the reception when I asked for the cable, she just hung up on me. No call back, then I called again for the second time. No apology or whatsoever, then she told me to wait as she transfered the call to the housekeeping. But it wasnt housekeeping who answered but it was laundry. He then asked my room number and told me to wait as he contacted the housekeeping to deliver the cable to me. 20minute passed noone came, then I called the housekeeping, but it was the retarded recepetion who answered and amazingly she transfered the call to laundry instead of housekeeping. It was the same person who pickup the phone (from the laundry). He didnt even remember i asked for the cable and just told me to wait again like last time. 30min passed again and nothing came. In addition to that, the bathtub has terrible drainage as it flooded the bathtub as i was taking a bath. The remaining bathroom wasnt clean as well as there was a dead bug or whatever that was near the closet. Novotel is supposed to be 4 stars hotel, isnt it? It felt like it was 2 or 3 stars hotel. Does Accor ever audit or check on Novotel Balikpapan?

Dear Felix W., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Perfect hotel for Bussiness trip

TripAdvisor rating 3.5/5

arief710 Business - 20/07/2019 TripAdvisor review

What a Marvelous hospitality. Novotel upgraded my room 2level above, really exceeded my expectation, during the stay all the staff (FO, RoomService, Restaurant, etc) had shown their best hospitality, friendliness, helpfullness to their guest and especially the FOM & DM.

Dear arief710, Many thanks for taking the time to share your feedback on Trip Advisor, thanks for the great rating and compliments to the team that I will share to them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Fair even though I never got sea view.

Customer review rating 4.0/5

Yulianto Business - 19/07/2019 AccorHotels review

The breakfast menu lacks variation from time to time when I stay. Changing the drinking water from bottle to gallons is good and not representation 4 /5 stars hotel because of the quality of bottled mineral water and gallons is different.

Dear Yulianto, Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. Related to our breakfast, we pay a precious attention to ensure consistency and variation and avoid using MSG or artificial for health purpose; and use more traditional way of cooking to enhance the taste in a safe way. We step up to positive hospitality to reduce plastic bottle usage and I took good notes on your bottled water preference and already raise cleanliness issue with the department to avoid similar issue in the future with provide you a mineral water bottle glass. We are looking forward to welcoming you back to Novotel Balikpapan. Best Regards, Zulfa Roslani Executive Secretary & Marcomm

Trip to Balikpapan aftermore than 5 years

Customer review rating 4.0/5

Agus H. Business - 18/07/2019 AccorHotels review

I visited Balikpapan for business trip aftermore than 5 years, and I was surprised that Novotel Balikpapan same I stayed before does not have much change, nor improvement. Hotel is quite old and out dated, and some fitting especially in bathroom starts to fall apart, for example shower head. Wifi is also quite slow and dropped off frequently. I have to use my own wifi to access internet. Breafast however was good, with good variety of food, but exepct to see more dessert.

Dear Agus H., Thank you very much for sharing your feedback regarding your recent stay. We appreciate your concern regarding the our condition, we have shared your review to our team for our consideration for a better stay exprerience in Novotel Balikpapan and it remains a key focus of our commitment to guests in providing new and exciting experiences. We are glad to know that you loved our breakfast. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Thank you again for sharing and we wait to welcome you back at our hotel soon. Warm regards, Zulfa Roslani Marketing Communication

Good experient

Customer review rating 4.0/5

Anonymous Business - 18/07/2019 AccorHotels review

Good team...great room

Nice business trip

Customer review rating 4.0/5

Vinsensius F. W. Business - 18/07/2019 AccorHotels review

Overall good experience during last trip, all staff are good & helpful, just small thing to be improved like phone number info on our room & bath shower have to be replaced (unable to be turned due to handle problem). Keep up the good service & wish the good future

Dear Tintin W., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Spv

Good facilities and services

Customer review rating 4.0/5

Andrew Business - 18/07/2019 AccorHotels review

Nice greeting, nice staff, nice food and good room

Dear Mr.Andre G., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
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