Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 544 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,964 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 544 reviews
Alyas N. Families - 08/08/2018 AccorHotels certified review
« Overall service and facility is good.Breakfast is perfect. »

The temperature control for shower need to rectify due to was broken and mal function.

Tulus S. Business - 06/08/2018 AccorHotels certified review
« Nice friendly staff »

As overall are is good, excellent. Food is tasty especially Indonesian food. Will comebcak again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tulus S., Thank you for your wonderful review during stay with us. We are glad to know that our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Sincerely, Dewi Ningsih Duty Manager

Yos Business - 06/08/2018 AccorHotels certified review
« Decent hotel despite it's age »

Perhaps the better breakfast compared to other hotels in Balikpapan. Room wise is decent enough considering it's age and in comparison to other hotels, even though some fixtures may need to be tidied up or refurbished. In room dining was quite good, much better than other Balikpapan hotels.

Jemy O. Business - 06/08/2018 AccorHotels certified review
« Extremely satisfied »

Extremely satisfied, Extremely satisfied, Extremely satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jemy o., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

S. Business - 05/08/2018 AccorHotels certified review
« Difference service »

As a Gold member of Accor Plus , this visit was different with before visits .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Maurits S., Thank you for your loyalty as our Accor Plus Member and your time for giving us review of your stay experience. Based on the score given. seems that some points did not meet your expectation. if you do not mind. we would like to learn more about it. Please feel free to let us know by email at du… Your constructive feedback is highly appreciated. Thank you for your kind attention and we are looking forward to welcome you back at Novotel Balikpapan. Sincerely, Dewi NIngsih Duty Manager

Ong K. H. Business - 01/08/2018 AccorHotels certified review
« Can be better »

Door did not auto-close, internet in my room was cut off after midnight without warning or information conveyed to me before hand. Continue my work at lobby and I were accompanied by mosquito and ended with few unwanted bites.

Vey Business - 01/08/2018 AccorHotels certified review
« Feel Like home.. »

I Stay at Novotel Balikpapan for business trip, all I need is good WiFi connection, good sleep, good coffee accompanied with delicious pastries on the breakfast that I can find it at Novotel Balikpapan. The staff at the front office especially Mr. Gerald and restaurant very helpful and nice . Sometime house keeping forget to set up shower cap in my bathroom, but it's fine i just call to house keeping and they send the shower cap right away. As the Accorians, heartists welcome experiences always 'touch'.

I. O. Business - 01/08/2018 AccorHotels certified review
« Nice hotel, good location, super friendly staff »

Stayed for one night only on business trip. So far this is the nicest hotel I have ever been staying in Balikpapan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Olianto I., We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best service for you in near future. Kind regards, Dewi Ningsih Duty Manager

Vincensia A. M. Business - 01/08/2018 AccorHotels certified review
« Comfort »

I was satisfied staying in Novotel Balikpapan. The room was comfort and the meal was good and delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vicensia Angraeni M., We appreciate for your time to share your stay experience with us. We are glad to know that our room and our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Sincerely, Dewi Ningsih Duty Manager

Candrananda H. Families - 30/07/2018 AccorHotels certified review
« Wonderful »

Love the environment, we enjoy the pool with the kids, also a very complete menu on the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Candrananda H., Thank you very much for the good review for Novotel Balikpapan. We are happy that you enjoyed our pool facilities and the breakfast.We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Bernard Business - 25/07/2018 AccorHotels certified review
« good »

nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bernadi Eko A., We appreciate for your time to share your experience with us. We are glad to know that our room were successfully meet your expectation. we have shared your constructive feedback to keep motivating our team in doing the best for our guests Once again, thank you very much and we are looking forward for your next arrival soon. Best Regards, Dewi Ningsih Duty Mnager

L. Business - 18/07/2018 AccorHotels certified review
« Nice Stay »

The stay was nice... good service at breakfast, friendly staff. Spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Silver L., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Bahar R. I. Business - 16/07/2018 AccorHotels certified review
« Nice place to stay »

I have beautiful experince staying at novotel couple weeks ago. I have one complain that makes me litlle bit disappoint. In world cup season there no facility in entire hotel that accomodate guest to watch fifa world cup 2018 russia. I cant watch any game in fifa world cup at all while stay at hotel. I am football addict and really disappoint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bahar Rian I., Thank you for your detailed feedback on your stay with us. We appreciated your concern regarding Fifa World cup 2018, we would like to sincere apologies to you about FIFA World Cup 2018 since we don’t any license to broadcast it. We glad to see that you enjoy your stay while in Novotel Balikpapan, we are looking forward to welcoming you back to Balikpapan. Hope you will stay with us again for your next visit Sincerely, Zulfa Roslani Marketing Communication

Roos I. D. Families - 13/07/2018 AccorHotels certified review
« mr »

good hotel ,,, good view but, too expensive if with meal /breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roos Indra d., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us to served you and cater your accommodation needs and giving good review on it. We would like to apologize for the inconveniences. The room price which includes breakfast could be obtained as a privilege for Accorplus holder. This privilege could be used in all accor properties around the world. We may assist you to register with some additional registration fee. Another way to get special room price with breakfast is that by booking directly in our website. There, you may find our best rate to book a room with breakfast We hope your stay is just around the corner, we are looking forward to see you soon. Kind regards, Dewi Ningsih Duty Manager

Adidharma W. Business - 13/07/2018 AccorHotels certified review
« Very baaad »

Firstly im holding gold member accor hotel The receptions teams are terrible, why , because they respon of guest/room telephone very bad, i had to try several time to call from my room in many time since i have a need That i need to ask in reception, after several time in many time i tried (also my mobile phone) then its answer..., and the answer is not (reception man) stasify either I mean novotel balikpapan is 5 stars hotel, i am expecting excelent service Secondly, is the linen of my room is very dirty many stain of spots that make me not comfortable Conclusion, im quite dissapointed with the service of reception desk (on quick response handling quest phone) and the cleanest of linen in my room (441)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adidharma w., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our Front Office team responding to your phone call didnt meet your expectation, and your disatisfaction in related cleanlines of our linen. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. For your information, some additional refreshment training at Front Office and HK team will be conduct soon to avoid this situation occure again in the future. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Ulysses Jeffrey Executive Assistant Manager

Hairil Business - 12/07/2018 AccorHotels certified review
« good hotel »

all my team and my guest very happy stay in novotel, thanks very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hoiril Umar D., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Dewi Ningsih Duty Manager

Adam Solo - 12/07/2018 AccorHotels certified review

Good food Clean hotel Friendly staff Much better experience at this location than other Novotel locations I have stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adam, Thank you very much for your review. It is truly wonderful to read that our privileged location and passionate team members were your highlights during your visit at Novotel Balikpapan. We look forward to welcoming you back to our hotel on your next visit soon. Best regards, Dewi Ningsih Duty Manager

Edward E. S. Business - 12/07/2018 AccorHotels certified review
« satisfying »

delightful and satisfying short stay. wish to stay longer just on liesure vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edward Ebal s., Thank you for your loyalty as our Accor Plus Member and your time for giving us review of your stay experience. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

Antonio M. Business - 11/07/2018 AccorHotels certified review
« Cozy Place to Stay »

Love at the first sight could be something that I can describe for Novotel Balikpapan. Their hospitality makes staying here feels like home. The food, they have different menu every month which good for me to try something new every time I stay here. Excellent job from all departments in the hotel. Can't wait to be back again! Gracias.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Antonio M., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Asep P. Business - 11/07/2018 AccorHotels certified review
« Greatest hotel for bisnis and family trip. »

Good breakfast menu fresh and healthy, Nice swimming pools for relaxing Strategic location in the middle of Balikpapan City

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Asep P., Thank you very much for your fabulous review. We are extremely proud to have exceeded your expectation in all aspects during your 3 fantastic and memorable nights with us. We are honored to learn that you are impressed with our level of service by the staff, and that the location near many places by walking distance. Thank you for recommending us, and all of us hope to have the pleasure of welcoming you again soon. Sincerely, Dewi Ningsih Duty Manager

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