Novotel Balikpapan Hotel 5 stars

I am a regular guest, but always being asked to write mobile no & e-mail address during check in No typical hospitality touch for a regular guest

The breakfast are really bad, the fruit wasnt fresh anymore, the omellette was too salty, the sausages bacons are plain and dry. I ordered spaghetti with too much pepper inside.

Memuaskan

I choose Swiss-bel this trip in Tarakan and Jakarta as I did in the past every trip to Indonesia. I like good breakfast and services, cleanliness and room convenience. Wi-Fi is great.

All good with some notes: 1. The lift door is slow response. 2. The water tap seems to be set more towards hot rather than cold 3. Hotel driver was not available at airport pickup

I started my stay back in 2014 and has became a recurring guest ever since. But this visit is my worst ever: - the bedsheet was uncomfortable, a little too moist.. some part of the pillow has this some brownish stain.....DID YOU EVEN WASH IT? - the water has this yellowish output.. - you only stocked us an ultramilk and one can of coca cola in the minibar. is this how four stars hotel supposed to be??????? - long duration of check out process. and the staff was not really friendly.. - the AC in my room 904 was too cold even when I already set it on 25 celcius. it wasn't like this on my previous trips.

It was disappointing to see how much the standard at the Novotel Balikpapan had dropped in 12 months. It took a long time to check in with the Priority check in counter not being attended until the manager noticed and had it attended to. When we did get into our room we had to get housekeeping to change the bed sheets because of marks and stains on the ones that were on the bed. We also had request hand towels and face washers because there weren’t any in the room. When I booked this holiday in January I booked 6 different AccorHotels through Vietnam and Indonesia over a 3 weeks period and this was the only hotel that didn’t have the booking relayed through to the check in counter as the staff had no information of my details. Niken was marvellous with both our check in and check out.

Satisfied

It looked like the hotel had not gone through any major renovations since I last stayed here many years ago. However, their staff tried their best to serve the guests.

Front office very pleasant and all people in Novotel Balikapapan is very cooperative

One of my colleagues and me stayed over for one night. I chose this place because of the Accor Plus Member. The rooms were very clean. The breakfast was very enjoyable and the variety more than enough. The service was very good. The Wi-Fi was adequate and high speed internet connection..

the toilet is problem when defecating water cannot flush, experience terable

When I arrived, the bedlinen was dirty, the bathroom’s floor was dirty, all towels were also dirty. Next in the morning, before I left my room, I puted the sign on the bed in order to got the new bedlinen. I also puted the towel on the floor, hoped I’ll got the clean one. It turned out got me extremely dissapointed, not just because I didn’t get new bedlinen and towel also clean floor, but my bedlinen and bathroom’s floor still dirty, the exact same condition which made me think that there’s something wrong with the make up room SOP. On top of that, I found that there’s a towel folded in the rack under the sink, which I assumed it’s new, turned out it’s the same towel that I puted on the floor before, which I can not accepted, it was outrageous. I felt being fooled.

Novotel is described his services as a 5 stars hotel in Indonesia. I have stayed in Novotel Bogor, Bandung, Pekanbaru and it's an amazing experience. But in novotel Balikpapan, it's not different with the very unprofessional hotel. I stayed in April 8th until 11th 2019 for business trip to hold Vendor Day Kalsul 2019. There are few summary that described my experience staying as follows : 1. Wifi Network. Very bad and almost make our survey activities network fail. Better we use ourselves. 2. Laundry services. Upps, sorry...this is not laundry services in 5 stars, this is ourselves services. I have to call the laundry 5 times in a day to ensure my laundry is delivered. 3. Room services. Come on, the guest is king is useless in here. One of my request is to deliver my bag to my room (room 831) but did u know what happened? My bag is also get his different room in this hotel until sun rise. 4. Room quality. In my room 831 (deluxe), lamp is off, the hot water distribution is bad, no laundry bag, and i have to ask room service for mau laundry. 5. Water quality. In room 831 the water is not health. The color is yellow brown and i think there are a problem with the pipes. But this hotel only said that the water is fine, it's gonna be al right, etc. This is about healty standard and procedure. I work in oil and gas company and my company very understand about the healthy procedure. I think, the qa/qc hotels must be rotated or trained again. Go to course, i will pay it. 6. Food. I think to standard and i always breakfast outsides and give my part to my family or friends. Too bad for 5 stars. Please develop like aston or santika. 7. Room Reservation. Not user friendly. Bertele-tele in Indonesia. Thank you, i hope it's enough to open your eyes and your managers to recruit the best one and give the training and education for them. Did you know that your employee is not give me a greeting when i met them. If you have to recruit them from outside Kalimantan for development, i think you have to do this.

I think everything was nice, the room was clean. But what i dont like is the cabinet who holds the tv is open by themselves. I closed it everytime. Please fix it on room 433 on the right side of the cabinet.