Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

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3.5/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,864 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 536 reviews
AccorHotels certified review
Albert Families - 16/05/2018
« Great location and value in balikpapan »

We spent 2 nights with 2 rooms connecting for my children here and really enjoyed our stay. The staff is very friendly and helpful. We had a very good buffet breakfast , the rooms were clean and comfortable for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Albert T., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yunan Business - 14/05/2018
« Nice »

Nice hotel and good location

AccorHotels certified review
Nia Business - 13/05/2018
« Delicate days at Novotel »

Excellent. First I booked wrong room type but the receptionists were happy to help eventho I checked in at 1 am. The buildings are nice, breakfast menus are great, feels like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Puteri R., Thank you for giving us a good rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Best regards, Dewi NIngsih Duty Ma

AccorHotels certified review
Zaza Business - 11/05/2018
« good »

nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Z., We thank you for the good rating for Novotel Balikpapan. We wish you will have a memorable visit in near future. Best regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Mario E. M. Business - 11/05/2018
« I am very satisfied with my 2 nights experience in Novotel, Balikpapan. »

The hotel staff are friendly and accommodating. I will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Mario E., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Paolo C. Business - 11/05/2018
« Paolo C. »

The hotel was good and the people nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paolo C., We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manage

AccorHotels certified review
Jerry N. Business - 07/05/2018

i have great experience during the stay however i little bit disappointed with the quality of the water when im about to take shower on the 1st night which water turn out to be yellow in colour. Besides that , overall was a pleasant stay. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jerry N., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. We do apologize for poor water quality during your stay. Kindly be informed that your concern issues had been delivered into the our management for further action taken. We hope that we will have another opportunity to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Kevin Solo - 04/05/2018
« great place foy stay »

it always feels great to spend 1-2 night here, although there is a slightly uncomfortable situation but overall is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin Kiddy H., Thank you for your review and for choosing our hotel. It will help us improve our operations and services.We look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Sa… Families - 01/05/2018
« One of the best in balikpapan! »

I love the room size. Very large, clean and comfortable. I think novotel is one of elder hotel in balikpapan. Breakfast is best experience. Many dishes and taste good. One small detail, I guess novotel has cooperation with 5aSec for laundry, am I right?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Varian Agung Nughroho, Thank you very much for the good review for Novotel Balikpapan. We are happy to see that our room and breakfast has met your expectation. We hope your next visit will be as pleasant as the previous one. See you again at Novotel Balikpapan. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yuliana H. Families - 01/05/2018
« Kids friendly »

Comfy room, have a strategic location, lots of variety bfast menu and its delicious, kids corner a.k.a playground can make our kids happy.. and the souvenirs that reception give to our kids at check out time shows us that Novotel Balikpapan not just a perfect place for leisure, but also a perfect place to spend our weekend with kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yuliana Hamid, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Midita Business - 23/04/2018
« Comfortable for business travel »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria Ida T., Thank you for giving us good rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Ben T. Business - 23/04/2018
« Cozy, Wonderful Experience »

My home every time i went to Balikpapan, Still Cozy, room still quiet and felt homey so I can be assure that I am able to rest in this place whenever I have a business trip. Food was getting better and better and the coffee is nice. Beautiful swimming pool and in it placed right in the middle of a mall and many restaurant. I have my leisure stayed at Novotel Balikpapan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benny T., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Anonymous Business - 22/04/2018
« Horrible »

Buffet food was always cold especially at Breakfast. People smoking in common areas was not good especially when you can smell it from the restaurant. 2 dinner orders came out wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Smythe Peter, Thanks for taking the time to share with others your experiences in Novotel Balikpapan. I feel sorry to listen about the service you encounter in Novotel and fully understand the frustration that it might have been generated. We already shared your feedback with the concerned department to ensure no similar happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
K. Business - 20/04/2018
« not too bad »

On the second night I have allergic and I asking help from the hotel staf but he/they do nothing to help me. Mightbe they think it's not necessary to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ir. Karyani, We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We sincerely apologize for what you have experienced; based on this point, it is imperative for us to set it as example for our betterment in the future. Herewith, we also would like to inform you that in our hotel there is a clinic to visit for consulting medical problems of our guests during their stay which opens from 6 am to 5 pm. Should there is any emergency situation related to health condition, our staff will directly propose nearest hospital for seeking professional help. However, if the staff you mentioned in the review did not do how should it done; we were truly sorry for that and will remind about this procedure to him/her. We hope we are still given chances to see you in our hotel in the future. Sincerely Dewi.

AccorHotels certified review
Andi Business - 19/04/2018
« very nice »

very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andi Andana, We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Ahmadi Families - 18/04/2018

There are so many variations in the breakfast. The receptionist is helpful and full of smile The lobby is kind of dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Achmadi T Kasim, Thank you for your review and for choosing our hotel. Your feedback is very valuable to us as we work to be better each and every day. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Fadilah Families - 16/04/2018
« Great hotel »

I was stay at novotel balikpapan to celebrate my daughter's birthday, great service we've been received since check in process, front officer is sooo nice, and they give my daughter a marchendise as a bday gift. Room is clean, nice bfast buffets, and i loved sushi (its available in bfast menu). I will stay again soon and thanks for the great services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fadilah Nursanti, We really thank you for your great review for us! We are glad to know that our effort has successfully create a positive feedback from you. We wish to welcome you back in near future. Best regards, Dewi NIngsih Duty Manager

AccorHotels certified review
Amandara Business - 16/04/2018
« my second stay »

it was delightful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Amandara Nityasewaka, We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Novotel Balikpapan in near future. Best regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Christian J. Families - 15/04/2018
« As usual great »

Everything is well organized, staff is very kind, room are confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian Journet, We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Novotel Balikpapan in near future. Sincerely ,Dewi Ningsih Duty Manager

AccorHotels certified review
Taufikasran Business - 13/04/2018
« Great place to stay »

Fell like home sweet home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Taufik Asran, Thank you very much for the good rating of our hotel. We are glad to see that your experience has met your expectation. We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty manager

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