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Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 571 reviews
Novotel Balikpapan
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+ 26 Services
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Room 1

Number of guests
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,388 reviews

tripadvisor

TripAdvisor Rating 3.5/5

571 reviews

Old hotel, dirty and no amenities

Customer review rating 4.0/5

Albert Business - 16/10/2019 AccorHotels review

Very disappointed as Accor member as the hotel is old, dirty, no amenities around, poor services (porter) and front desk was very slow and badly organised except for Mr Florent who as a GM was very good. He extended his help to me and assured me that my box was sent to my room. Internet was very poor and toilet door also has funny noises and same for the shower. Just very disappointed and not a good hotel to stay

Satisfied

Customer review rating 4.0/5

Yuli N. Business - 16/10/2019 AccorHotels review

I satisfied staying in Novotel Balikpapan because its environmental friendly hotel. Its the first time i found refill water instead of plastic bottle water.

Expert Staff

Customer review rating 4.0/5

Henk S. Business - 14/10/2019 AccorHotels review

I am enjoy to stay for 3 days in Novotel Balikpapan.

Satisfied

Customer review rating 4.0/5

Hi Business - 14/10/2019 AccorHotels review

Overall good. The food at breakfast was very average.

Good with note.

Customer review rating 4.0/5

Rudi P. Business - 12/10/2019 AccorHotels review

Good but not as comfortable and as safe as the 5 star hotels I have ever stayed in. I am Security Mgr at Chevron, all appointed Hotels through my team assessment and approval. For 5 days stay only 1 if there are guards at the hotel entrance. Even though this is the main access control that has a metal detector. As a result anyone can enter with anything. Then you can take the elevator (without an access card) and directly in front of the room door. It is certain this will not pass Chevron's assessment. Next, the hotel is quite old and the equipment in the room including the bathroom is a lot of old ones. The towels were not white and even seemed dirty and broken on the edges.

Mr

Customer review rating 4.0/5

Teguh H. P. Business - 12/10/2019 AccorHotels review

So far is ggod expirience stay with novo BpN

Dear Mr. Teguh Hawan P., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and if you do not mind please also put your great review on Tripadvisor.com We appreciate your positive review of our hotel and we look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager

Mr

Customer review rating 4.0/5

Edward M. L. Business - 02/10/2019 AccorHotels review

Excellent stay, warm welcome and delightful staff

Dear Mr. Edward Max L., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
Customer review rating 4.0/5

R Business - 01/10/2019 AccorHotels review

Security in the front of hotel is careless

Dear Rendy Rayi B., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so sorry that your experience with our security did not meet your expectations; please allow us to express our sincerest apologies Thank you again for sharing your experience, and we hope your next visit will be than previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Good

Customer review rating 4.0/5

M.r. Families - 30/09/2019 AccorHotels review

Wider room and enjoy to sleep..

Poor room conditions, good food, good meeting package

Customer review rating 4.0/5

Riana Business - 30/09/2019 AccorHotels review

I was stay at Novotel Balikpapan for an event, I arranged a seminar on the borneo ballroom. we were stayed in a group. The food for the meeting and breakfast was good. but the room has a very poor condition, on first day I was welcomed with a damp smell, which probably came from the carpet in the room. some part of the carpet is soggy, and I see a bug (I don't know what the name of the bug) came from the inside of the carpet. Every time I enter the room, the damp smell is there to welcome me. But I see a different condition on my friends room on the same floor, look like the carpet is new not like mine. on Day 2 when I came back from the all day meeting, my room has been clean by room service guy, he took the mat on the bathroom, but didn't give the replacement so my bathroom was wet all over. My friend also experiencing the same the difference is room service guy didn't replace her mat also her towels. she ended cold after taking a shower in the night, not realized that towel was not there. but other than that the meeting was great, the place and the food are worth the price. a budget friendly meeting package. only the sales person, have a bad coordination with banquet team, the banner we ordered are not installed in front off the ballroom. Sales team have the banner but banquet team didn't inform that there is a banner to be installed. Also the preparation of the coffee break and lunch during the meeting is too tight, lunch break is on 10 am, 10 minutes before the coffee break not yet prepared. they prepare it after we call sales team. in the future please have a better coordination with all the team. and inform us the in-charge person, so we can easily contact if we have something. also it's good when sales team is meet us only for a greeting and to show a good manners. which is common in another hotel, we stay there for 2 nights but we didn't meet the sales team in person at all. I stayed a lot in another accor group hotel, but seems Novotel Balikpapan need to raise the service and standard to meet the accor standard..

Dear Freesia Y., Thank you for taking the time to share your experience about your stay at our hotel. We are happy to read that you enjoyed the our food and we have informed our team with your kind words. At the same time we would like to apologize if the room and banquet service didn't meet your expectations. It is our priority to give you the best possible experience and we are sorry to hear about the issues with housekeeping service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Zulfa Roslani Executive Secretary & Marcomm

I got no welcome message

Customer review rating 4.0/5

N. Families - 29/09/2019 AccorHotels review

I didnt get welcome drink n other like when i get in another hotel accor

Dear Mr. Bara Prima N., Warmest greeting from Novotel Balikpapan. Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Dewi Ningsih Duty Manager.

still many areas for improvement

Customer review rating 4.0/5

Arief Business - 29/09/2019 AccorHotels review

the hotel room& facilities are okay but service can still be improved in a lot of areas

Dear Arief U., Thank you for taking the time to post your review. I am delighted to know that our room and facility met your convenience expectation. However, I regret to hear that our service did not meet your expectation. Therefore we are absolutely committed to ensuring the complete satisfaction of our guests, Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Clean humble service.quick response

Customer review rating 4.0/5

Juan C. Families - 28/09/2019 AccorHotels review

Nice. Good services. Humble. Food very good. Delicious. Will come back again

Dear Mr. Juan C. H., Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. If you do not mind, would it be possible to help us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Dewi Ningsih Duty Manager

Not live up to its name

Customer review rating 4.0/5

Sigma Business - 28/09/2019 AccorHotels review

Shared AC?? Water heater broken? Wont come back here

Dear Mr. Gema Achmad F., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our Engineering team already went to your room to fix the air conditioning and water heater. Also it serves us major reminder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager

good

Customer review rating 4.0/5

Indah C. Business - 26/09/2019 AccorHotels review

I like the room and the concept about reducing using plastic bottle, make me felt like I was sleeping at home. But for breakfast menu, I thought Novotel should arrange more variation menu in everyday menu, coz I found the same menu in my everyday breakfast. Yeah honestly your monotone menu help my diet program worked well. It was about more n less, but in overall everything was OK!

Dear Mrs. Indah C., Thank you for your positive review for Novotel Balikpapan. We are glad to see that you love our room. Thank you for your constructive feedback related our breakfast variety. We have delivered your review to our F&B department for further consideration and action. We wish another opportunity to welcome you back in near future. Best regards, Dewi Ningsih Duty Manager

Ms. T.

Customer review rating 4.0/5

Ms. T. Business - 24/09/2019 AccorHotels review

Overall is good, but I waited for a longtime to check in. I came 2 pm, then I entered the room at 3 pm.

Dear Mr. T. Nur F., Thank you for taking the time to review your stay with us. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. Especially regarding check- in time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

I thought you should renovate some place in the hotel to make it brighter

Customer review rating 4.0/5

Yona Business - 23/09/2019 AccorHotels review

Nice to stay there

Dear Mrs. Yona Y., Kindly be informed that we are still in progress to do some renovation in our rooms step by step. We hope that we can accommodate you with a new furnished room in your next arrival. Please do not hesitate to contact us earlier thru email at du… Once again, thank you for becoming our repeater guest and we are looking forward for another visit at Novotel Balikpapan. Best regards, Dewi Ningsih Duty Manager

Not so good....

Customer review rating 4.0/5

Pascal P. Business - 23/09/2019 AccorHotels review

The water on dispenser is not turn on therefore the water is not hot. The breakfast is NOT well prepared and room is terrible.

Dear Mr. Pascal P., We truly appreciate your patronage towards Novotel Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with the room and our breakfast during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

everything is ok

Customer review rating 4.0/5

Anonymous Business - 23/09/2019 AccorHotels review

everything works perfectly but the hotel needs renovation.... thank you for the cute cake in the room....

Dear Mr. Raymond T., Thank you for taking the time to share your stay in Novotel Balikpapan. Thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. See you again at Novotel Balikpapan. Kind regards, Dewi Ningsih Duty Manager

Good value for money

Customer review rating 4.0/5

R. Couples - 21/09/2019 AccorHotels review

Good experience

Dear Mr. Stanislaus R., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
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