Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 566 reviews
Novotel Balikpapan
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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGAN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: ‌3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: ‌3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,224 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

566 reviews

Normal

Customer review rating 4.0/5

Geoffrey W. Business - 01/06/2019 AccorHotels certified review

Normal. Thanks for the power point addition But the wifi is still slow. Bathrooms need a chemical clean and attention to cleaning toilets

Dear W. Geoffrey J., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive your feedback and we do deep apologize for inconvenience things. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be great. Sincerely, Wulan Indah GRO Spv

Recommended Hotel in the Heart of Balikpapan

Customer review rating 4.0/5

Prantyo R. Families - 26/05/2019 AccorHotels certified review

Hi Novotel Management, I made review of this hotel in my YouTube channel : Prantyo R. https://youtu.be/4vjZzKDgXGU Don't forget to subscribe One thing that I love the most from my yesterday visit was your support to avoid plastic waste by provide us as customer with water jug is best thing for me. This idea help Balikpapan to reduce plastic waste and also you made our stay as customer easier, This idea should be followed by other hotel ( or you can spread within accor group) Thanks Prantyo

Air conditioning

Customer review rating 4.0/5

Henhen Business - 24/05/2019 AccorHotels certified review

Not comfortable Still hot, eventhough temp 16 degrees

Nice Hotel

Customer review rating 4.0/5

Martin Business - 22/05/2019 AccorHotels certified review

Impression for various breakfast choices

Dear Martinus K., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Supervisor

Nice hotel, good view

Customer review rating 4.0/5

Constantin Business - 20/05/2019 AccorHotels certified review

Nice and pleasant hotel. good sea view. It would be better if the executive lounge is open.

Dear Constatin -., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Supervisor

Could not feel hospitality touch

Customer review rating 4.0/5

Waluyanto Business - 17/05/2019 AccorHotels certified review

I am a regular guest, but always being asked to write mobile no & e-mail address during check in No typical hospitality touch for a regular guest

Terrible food and lack of service

Customer review rating 4.0/5

Rn Business - 17/05/2019 AccorHotels certified review

The breakfast are really bad, the fruit wasnt fresh anymore, the omellette was too salty, the sausages bacons are plain and dry. I ordered spaghetti with too much pepper inside.

Hospitality as a simple way

Customer review rating 4.0/5

A. Business - 03/05/2019 AccorHotels certified review

Memuaskan

Dear Muhammad A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

cleanliness, counter service, good facilities

Customer review rating 4.0/5

Surachet I. Business - 02/05/2019 AccorHotels certified review

I choose Swiss-bel this trip in Tarakan and Jakarta as I did in the past every trip to Indonesia. I like good breakfast and services, cleanliness and room convenience. Wi-Fi is great.

Nice and relaxing

Customer review rating 4.0/5

Wildan Business - 01/05/2019 AccorHotels certified review

All good with some notes: 1. The lift door is slow response. 2. The water tap seems to be set more towards hot rather than cold 3. Hotel driver was not available at airport pickup

Dear Muhammad Wildan P., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Supervisor

the worst experience in novotel balikpapan

Customer review rating 4.0/5

Hs. Friends - 29/04/2019 AccorHotels certified review

I started my stay back in 2014 and has became a recurring guest ever since. But this visit is my worst ever: - the bedsheet was uncomfortable, a little too moist.. some part of the pillow has this some brownish stain.....DID YOU EVEN WASH IT? - the water has this yellowish output.. - you only stocked us an ultramilk and one can of coca cola in the minibar. is this how four stars hotel supposed to be??????? - long duration of check out process. and the staff was not really friendly.. - the AC in my room 904 was too cold even when I already set it on 25 celcius. it wasn't like this on my previous trips.

Balikpapan visit

Customer review rating 4.0/5

Robert M. Couples - 27/04/2019 AccorHotels certified review

It was disappointing to see how much the standard at the Novotel Balikpapan had dropped in 12 months. It took a long time to check in with the Priority check in counter not being attended until the manager noticed and had it attended to. When we did get into our room we had to get housekeeping to change the bed sheets because of marks and stains on the ones that were on the bed. We also had request hand towels and face washers because there weren’t any in the room. When I booked this holiday in January I booked 6 different AccorHotels through Vietnam and Indonesia over a 3 weeks period and this was the only hotel that didn’t have the booking relayed through to the check in counter as the staff had no information of my details. Niken was marvellous with both our check in and check out.

Satisfied

Customer review rating 4.0/5

Diah R. H. Business - 26/04/2019 AccorHotels certified review

Satisfied

Diah Rini H. -. yang terhormat, Salam hangat dari Novotel Balikpapan, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Balikpapan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Yulius Faizal Assistant Front Office Manager

The hotel room was a bit tired.

Customer review rating 4.0/5

Mbahroh Families - 25/04/2019 AccorHotels certified review

It looked like the hotel had not gone through any major renovations since I last stayed here many years ago. However, their staff tried their best to serve the guests.

Dear Rohmatin B., Warmest greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Enjoy and convertible stay in Novotel Balikpapan

Customer review rating 4.0/5

Nurman S. Business - 19/04/2019 AccorHotels certified review

Front office very pleasant and all people in Novotel Balikapapan is very cooperative

Dear Nurman S., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Comfortable

Customer review rating 4.0/5

Dikdik Business - 17/04/2019 AccorHotels certified review

One of my colleagues and me stayed over for one night. I chose this place because of the Accor Plus Member. The rooms were very clean. The breakfast was very enjoyable and the variety more than enough. The service was very good. The Wi-Fi was adequate and high speed internet connection..

Dear Dikdik S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

mr

Customer review rating 4.0/5

Muhammad I. N. Families - 16/04/2019 AccorHotels certified review

the toilet is problem when defecating water cannot flush, experience terable

Dissapointed with the cleanliness of the room.

Customer review rating 4.0/5

Finda N. Business - 13/04/2019 AccorHotels certified review

When I arrived, the bedlinen was dirty, the bathroom’s floor was dirty, all towels were also dirty. Next in the morning, before I left my room, I puted the sign on the bed in order to got the new bedlinen. I also puted the towel on the floor, hoped I’ll got the clean one. It turned out got me extremely dissapointed, not just because I didn’t get new bedlinen and towel also clean floor, but my bedlinen and bathroom’s floor still dirty, the exact same condition which made me think that there’s something wrong with the make up room SOP. On top of that, I found that there’s a towel folded in the rack under the sink, which I assumed it’s new, turned out it’s the same towel that I puted on the floor before, which I can not accepted, it was outrageous. I felt being fooled.

Like staying in an ammateur hotel

Customer review rating 4.0/5

Supriyatno Business - 13/04/2019 AccorHotels certified review

Novotel is described his services as a 5 stars hotel in Indonesia. I have stayed in Novotel Bogor, Bandung, Pekanbaru and it's an amazing experience. But in novotel Balikpapan, it's not different with the very unprofessional hotel. I stayed in April 8th until 11th 2019 for business trip to hold Vendor Day Kalsul 2019. There are few summary that described my experience staying as follows : 1. Wifi Network. Very bad and almost make our survey activities network fail. Better we use ourselves. 2. Laundry services. Upps, sorry...this is not laundry services in 5 stars, this is ourselves services. I have to call the laundry 5 times in a day to ensure my laundry is delivered. 3. Room services. Come on, the guest is king is useless in here. One of my request is to deliver my bag to my room (room 831) but did u know what happened? My bag is also get his different room in this hotel until sun rise. 4. Room quality. In my room 831 (deluxe), lamp is off, the hot water distribution is bad, no laundry bag, and i have to ask room service for mau laundry. 5. Water quality. In room 831 the water is not health. The color is yellow brown and i think there are a problem with the pipes. But this hotel only said that the water is fine, it's gonna be al right, etc. This is about healty standard and procedure. I work in oil and gas company and my company very understand about the healthy procedure. I think, the qa/qc hotels must be rotated or trained again. Go to course, i will pay it. 6. Food. I think to standard and i always breakfast outsides and give my part to my family or friends. Too bad for 5 stars. Please develop like aston or santika. 7. Room Reservation. Not user friendly. Bertele-tele in Indonesia. Thank you, i hope it's enough to open your eyes and your managers to recruit the best one and give the training and education for them. Did you know that your employee is not give me a greeting when i met them. If you have to recruit them from outside Kalimantan for development, i think you have to do this.

Dear Pak Supriyatno, Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconveniences you encountered. I fully understand your disappointment and frustration that it might have occurred during your stay, we are so sorry that your experience did not meet your expectations and that the team has not been able to provide you the right answer and solution to the challenge you had with us . I take good notes on all the points mentioned and will sit with the team to understand and fix every miss we had. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that you will still give us another opportunity to better serve you in the near future, please feel free to contact me through my email. gm… Best Regards, Florent Michaud General Manager

Focus on the detail

Customer review rating 4.0/5

Brennan B. Business - 12/04/2019 AccorHotels certified review

I think everything was nice, the room was clean. But what i dont like is the cabinet who holds the tv is open by themselves. I closed it everytime. Please fix it on room 433 on the right side of the cabinet.

Dear Brenan -., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager
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