Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

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3.5/5 521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Golf course 18 holes
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 58 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,769 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 521 reviews
AccorHotels certified review
Christian T. Business - 18/02/2018
« Very nice hotel... The best service that i always got »

Room is clean, service very nice, facility very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian T., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are glad that you enjoyed our services and the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Anita A. Business - 17/02/2018
« The hotel services were good and as per my expectation »

Food good Cleanliness (room) good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita a., We thank you very much for your time to share your great experience at Novotel Balikpapan. We are glad to know that you like our food and our room.Your feedback is very valuable to us as we work to be better each and every day. We would be honored to have you return to our hotel in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Sufa Couples - 16/02/2018

I enjoy stay this hotel, but I had a little problem with facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Novita S., Thank you for giving us a good rating. I am sorry that your experience did not meet your expectation; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dwi Ningsih Duty Manager

AccorHotels certified review
Ferry H. K. S. Business - 12/02/2018
« Nice to stay »

Its nice when I open the room, Lamp and AC already set up and I found a little surprise on the desk... Thanks Novotel The Breakfast is good, I can choose anything I want because there are so many option...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fery Hartanto, Thank you for wonderful review during your stay with us. We are very happy that we have exceed your expectations and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon. Best regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Andrew Couples - 11/02/2018
« Excellent »

All were good, felt special in a luxury hotel. Hotel may need a bit make up. Getting old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew Lovayed, Thank you for taking the time to share your stay in Novotel Balikpapan. We are happy to enjoy your comfort during your stay. We also thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. Thank you and looking forward to see you again soon. Warm regards, Dewi Ningsih Duty Manager

AccorHotels certified review
S. K. R. Solo - 10/02/2018
« Good »

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelvin Samuel, We Thank you for your time. for sharing your experience with others with a good star rating given. we are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best service for you in near future. Kind regards, Dewi Nigsih Duty Manager

AccorHotels certified review
Obor W. S. Business - 08/02/2018
« awesome »

good atmosphere , warm welcoming by receptionist, good and nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suroso Obor Wahyujati,Thank you very much for the great rating for Novotel Balikpapan. We are happy to see that our service has met your expectation. We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Mark L. Business - 06/02/2018
« 5 Star Hotel That's Seen Better Days »

The breakfast and the air conditioning are about the only good things I can say about my stay. Hereunder are things to improve on: - Why no more hand towels, face towels and robes? I was only provided with bath towels and they have stain marks on them. - The AC vent as well as the exhaust vent is filthy and has molds. I do not understand what's so hard to reach up and wipe those things with a rag. - The mattress is good but the sheets are stained as well. - The water on the pool is filthy. One can see the algae formation on the lift. - The gym equipment as well as the carpet are in dire need of maintenance. - The wifi is slow and connection's choppy especially inside the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark John Lim, We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our Engineering team already went to your room to fix the air conditioning. We also train our housekeeping team to be more details whenever they clean the room to ensure our facilities are working well any time. Also it serves us major remainder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Daniel Families - 04/02/2018
« good »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel Frangky L., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Daniel R. Families - 01/02/2018
« excellent staff with their service and hospitality »

all facility and service were good , just about small issue regarding room key format need to be open until the day we are going to check out. A problem the security code on the room key's always get locked off for some reason and we have to go back every time to the front office just for asking to re- formatted the room keys again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel R., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. We are terribly sorry for your inconvenience caused by our key card during your stay. This issue has been passed on and processed to related department to in order to find the solution as soon as possible. We are trying our best to improve our service's quality so that you and other valued guests feel welcome during your stay with us and avoid encountering the same issue in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Zaldy Business - 29/01/2018
« ok »

the hot water in shower didnot running well...I took a bath at nite and its still cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zaldy W., Thank you for your positive input towards our service during your stay with us. We are terribly sorry for hot water issue you experienced. We have passed on this inconvenient news to department concerned for having the solutions as soon as possible so that the next time you stay, you will find the comfort you are looking for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Prio Business - 27/01/2018
« Novotel Balikpapan is a good hotel. »

I was chekin at 7 pm and chekout at at 7 am. So I can't use all facilities... But... Very convenient to stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Priyo J., Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay and just around the corner. We look forward to welcoming you back soon. Sincerely, Dewi NingsihDuty Manager

AccorHotels certified review
Adlina P. Business - 26/01/2018
« My second trip was fair »

This is my second time staying with Novotel during my trip to Balikpapan. although i always made a call 2 days prior requesting for Smoking room, somehow i have always assigned for Non smoking room. then i will have to specify my request again during check in. i don't see the use of me calling few days prior then my second visit i stayed in Room 911, in which the wifi seems to be having troubled to login into. i had to actually bring my laptop to the front desk for them to connect me manually. it would be nice if you are able to provide hash brown in your breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Adlina P., We appreciate for your time to share your stay experience with us. Kindly accept our sincere apologies for being unable giving your preference room. We are going to be more detailed and concern about your reservation for the next visit. We also coordinate more to solve your internet problem by letting our IT department know about this issue so that they can work on it and give the solution whenever you encounter this issue. Your suggestion about hash brownish for breakfast sounds good since it will bring more variety to our menus, and I will let our kitchen department know about it. Thank you for your comment and suggestions : we hope we could see you in the near future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Henrikh Business - 26/01/2018
« Relaxing »

NIce hotel, good breakfast and hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Budi S. Business - 26/01/2018
« I can sleep well »

This is clean & secure hotel, since there is no night club inside the hotel, so there was less noise inside the bed room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Budi S., Thank you for spending time to Lett us know your unforgettable experience during your stay with us. We feel happy with your satisfaction in our cleanliness and security offered. As for unavailability of night club in our hotel, we have offered our valuable guests acoustic live music every Thursday and Friday night as alternative in our restaurant. Thank you for your kind feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Amir Solo - 25/01/2018
« satisfied »

excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moh Amirudin, We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Wcandra Solo - 22/01/2018
« Excellent service »

Enjoyable; Relaxing... Friendly Staff...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wilyan Candra, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
John Business - 22/01/2018
« MR John »

Hotel was clean and meals good and a good location for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John Weedon, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yus Solo - 19/01/2018
« Satisfied with the service »

Customer service is very nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yusman Suraya, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
V. S. Business - 17/01/2018
« Must improve for room and restaurant, and lobby hotel »

Old room, but its okay not bad. good news for Breakfast menu, but must improve fot restaurant situation/location. you must renew for lobby hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs. Sagara Venpri, Thank you for taking the time to share your stay in Novotel Balikpapan. We are happy to enjoy your comfort during your stay. We also thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. And you can contact us at du… so we can prepare you better. See you again at Novotel Balikpapan. Best regards , Dewi Ningsih Duty Manager

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