Novotel Balikpapan Hotel

Dear Mr. Olianto I., We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best service for you in near future. Kind regards, Dewi Ningsih Duty Manager

Dear Mrs. Vicensia Angraeni M., We appreciate for your time to share your stay experience with us. We are glad to know that our room and our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Candrananda H., Thank you very much for the good review for Novotel Balikpapan. We are happy that you enjoyed our pool facilities and the breakfast.We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Bernadi Eko A., We appreciate for your time to share your experience with us. We are glad to know that our room were successfully meet your expectation. we have shared your constructive feedback to keep motivating our team in doing the best for our guests Once again, thank you very much and we are looking forward for your next arrival soon. Best Regards, Dewi Ningsih Duty Mnager

Dear Mr. Silver L., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Bahar Rian I., Thank you for your detailed feedback on your stay with us. We appreciated your concern regarding Fifa World cup 2018, we would like to sincere apologies to you about FIFA World Cup 2018 since we don’t any license to broadcast it. We glad to see that you enjoy your stay while in Novotel Balikpapan, we are looking forward to welcoming you back to Balikpapan. Hope you will stay with us again for your next visit Sincerely, Zulfa Roslani Marketing Communication

Dear Mr. Roos Indra d., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us to served you and cater your accommodation needs and giving good review on it. We would like to apologize for the inconveniences. The room price which includes breakfast could be obtained as a privilege for Accorplus holder. This privilege could be used in all accor properties around the world. We may assist you to register with some additional registration fee. Another way to get special room price with breakfast is that by booking directly in our website. There, you may find our best rate to book a room with breakfast We hope your stay is just around the corner, we are looking forward to see you soon. Kind regards, Dewi Ningsih Duty Manager

Dear Adidharma w., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our Front Office team responding to your phone call didnt meet your expectation, and your disatisfaction in related cleanlines of our linen. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. For your information, some additional refreshment training at Front Office and HK team will be conduct soon to avoid this situation occure again in the future. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Ulysses Jeffrey Executive Assistant Manager

Dear Mr. Hoiril Umar D., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Adam, Thank you very much for your review. It is truly wonderful to read that our privileged location and passionate team members were your highlights during your visit at Novotel Balikpapan. We look forward to welcoming you back to our hotel on your next visit soon. Best regards, Dewi Ningsih Duty Manager

Dear Mr. Edward Ebal s., Thank you for your loyalty as our Accor Plus Member and your time for giving us review of your stay experience. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

Dear Mr. Antonio M., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Asep P., Thank you very much for your fabulous review. We are extremely proud to have exceeded your expectation in all aspects during your 3 fantastic and memorable nights with us. We are honored to learn that you are impressed with our level of service by the staff, and that the location near many places by walking distance. Thank you for recommending us, and all of us hope to have the pleasure of welcoming you again soon. Sincerely, Dewi Ningsih Duty Manager