Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 572 reviews
Novotel Balikpapan
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+ 26 Services
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Room 1

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Children's age
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When making a booking at this hotel:

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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 56

Executive Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 96

Executive Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 4
  • Area: From 106

President Suite Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 4
  • Area: From 106

Business Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 80
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 64

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,417 reviews

tripadvisor

TripAdvisor Rating 3.5/5

572 reviews

Business Stay 01 November 19

Customer review rating 4.0/5

Capt E. S. Business - 07/11/2019 Confirmed reviews AccorHotels

Overall am very satisfied, All the privileges extended to a Platinum customer were offered to me. Staff were professional and attentive. Accommodation and food was good.

Welcoming but dirty

Customer review rating 4.0/5

Anonymous Business - 06/11/2019 Confirmed reviews AccorHotels

The personnel was very welcoming and helpful. Unluckily, rooms (especially restrooms) weren’t as clean as I expected for such an hotel. Gym restrooms were unsatisfactory too: quite dirty, empty shampoo dispenser and cigarette butts on the floor.

Very worderful staycation

Customer review rating 4.0/5

B. P. Couples - 04/11/2019 Confirmed reviews AccorHotels

I would like to thank to Novotel Balikpapan for awesome service given to me last week. Reception was very humble and helpful during check in process. They also give an upgrade to suite room, what a nice present, love it. Many times I stay i this hotel and I am sure I will stay again for staycation here, Thank you so much Novotel, thank you so much accors group.

Good experience

Customer review rating 4.0/5

Yogi A. Business - 04/11/2019 Confirmed reviews AccorHotels

Nice and clean room.. overall its a good experience

really dissapointed

Customer review rating 4.0/5

Viko Y. D. Business - 04/11/2019 Confirmed reviews AccorHotels

- I am asking room services for asking ironing and brown sugar, but not receive at all. - The water in bathroom was so smelly like treated by chlorine. - Tap water in my bathroom is not properly work, water coming out from the faucet was too small. - Some of faucet in public restroom in lobby area are not properly work, really poor maintenance like an old warehouse.

Small glitch on familiar hotel

Customer review rating 4.0/5

Cynthia Business - 29/10/2019 Confirmed reviews AccorHotels

It's been 2nd-3rd time that I stayed in Novotel so far in 2019. Unfortunately, my travel agent forgot to book the hotel for me but the receptionist provided the room in no time. The next things that need to be commented are: - Hot water took sometime to flow, perhaps because my room was right at the end of corridor - The bacon was cold for morning breakfast because the stove was not working

Dear Mrs. Chyntia D., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our Engineering team already went to your room to fix the hot water. And also your constructive feedback related our breakfast. We have delivered your review to our F&B department for further consideration and action. Also it serves us major reminder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager

The room was nice

Customer review rating 4.0/5

Harsonowira Business - 28/10/2019 Confirmed reviews AccorHotels

Kindly renovate the room interior

Dear Mr. Harsono W., Thank you for taking the time to share your stay in Novotel Balikpapan. Thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. See you again at Novotel Balikpapan. Kind regards, Dewi Ningsih Duty Manager

Mr

Customer review rating 4.0/5

Ludy H. Business - 28/10/2019 Confirmed reviews AccorHotels

The room was clean. Many choices of food and taste good.

Dear Mr. Ludy H., Thank you for your positive review for Novotel Balikpapan. We are so glad you found our hotel a good place to stay especially you love our room and food variety, and if you do not mind please also put your great review on Tripadvisor.com We appreciate your positive review of our hotel and we look forward to welcoming you back soon. Warm regards, Dewi Ningsih Duty Manager

Good

Customer review rating 4.0/5

Hanafi Business - 26/10/2019 Confirmed reviews AccorHotels

Nice place, love to have glass of bottle for mineral water instead of plastic bottle.

Dear Mr. Hanafi F., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Good Stay

Customer review rating 4.0/5

Devi W. Business - 24/10/2019 Confirmed reviews AccorHotels

The service is good, because my flight was pretty early, and arrived at the hotel around 10am, asked for early checked in, the reception girl told me to wait and helped me with it, finally I can entered the room in 10.30am, but I think there's a problem with the door, it was pretty hard for me to open the door, maybe you can check in room 319 there's a problem with opening the door. but overall the stay was good. I'll come back if I have to stay in balikpapan again

Dear Mrs. Devidwinur w., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. I am concerned to read your stay here was not the experience you had rightfully expected. I am very sorry to hear about your unsatisfactory experiences with the door problem during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Nice to stay here

Customer review rating 4.0/5

Raden I. B. P. R. Business - 24/10/2019 Confirmed reviews AccorHotels

Overall I satisfied stay at novotel balikpapan. If possible can you provide your toilet with handheld bidet shower. Thanks.

Dear Mr. Intan B., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

cozy, warm, good

Customer review rating 4.0/5

Juni Business - 24/10/2019 Confirmed reviews AccorHotels

it's nice to come back and stay and Novotel Balikpapan since my last visit. I like the athmosphere, warm welcome from the staffs and the manager when i had problem during check in. Since we're coming in a group, we can get free meeting room for 1 day in the evening and another extra free 1 day in evening from the manager after our friend asking him for free since we need the room badly for our activites. The manager is nice and kind. Thank you for the help. Btw eventhough in my room the AC is leaking and after report to front desk still leaking (less) but still OK lah.

Dear Mr. Juni I., Thank you for sharing your experience with others, It is a pleasure to hear that you enjoyed our hotel, appreciated the friendliness of our staffs; we will definitely share with our team to get them boosted and motivated . We regret to read that the our room facilities of the room was not up to your standard, In order avoid similar case in the future, we already re conduct training to the team to ensure consistency and no similar feedback in the future. Your feedback helps us to continuously improve our quality and service towards our valued guests. Thank you once again for your feedback and we do hope that we will have the opportunity to welcome you back in the near future. Best regards, Dewi Ningsih Duty Manager

Relax and happy

Customer review rating 4.0/5

Eni Business - 22/10/2019 Confirmed reviews AccorHotels

Room: big enough, clean, guietly, relaxing Food: delicious, lot of varian

Dear Mrs. Eni S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Good service

Customer review rating 4.0/5

Halim Families - 19/10/2019 Confirmed reviews AccorHotels

I think, Novotel gives a warm greeting to every hotel guest

Dear Mr. Halim K., Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. If you do not mind, would it be possible to help us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Dewi Ningsih Duty Manager

Old hotel, dirty and no amenities

Customer review rating 4.0/5

Albert Business - 16/10/2019 Confirmed reviews AccorHotels

Very disappointed as Accor member as the hotel is old, dirty, no amenities around, poor services (porter) and front desk was very slow and badly organised except for Mr Florent who as a GM was very good. He extended his help to me and assured me that my box was sent to my room. Internet was very poor and toilet door also has funny noises and same for the shower. Just very disappointed and not a good hotel to stay

Dear Albert F., Thank you for taking time in writing us a review. We regret to hear that you considered our hotel and room conditions did not meet your expectation. Therefore we are absolutely committed to ensuring the complete satisfaction of our guest by step by step plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. We appreciate your feedback and we hope to have the opportunity of serving you better in the near future Kind regards, Zulfa Roslani Executive Secretary & Marcomm

Satisfied

Customer review rating 4.0/5

Yuli N. Business - 16/10/2019 Confirmed reviews AccorHotels

I satisfied staying in Novotel Balikpapan because its environmental friendly hotel. Its the first time i found refill water instead of plastic bottle water.

Dear Mr. Yuli N., Thank you for your good rating for us! the friendliness of our staffs were successfully create a memorable experience for you. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Expert Staff

Customer review rating 4.0/5

Henk S. Business - 14/10/2019 Confirmed reviews AccorHotels

I am enjoy to stay for 3 days in Novotel Balikpapan.

Dear Mr. Henk S., Thank you for sharing your experience with others, It is a pleasure to hear that you enjoyed our hotel, appreciated the friendliness of our staffs; we will definitely share with our Talents to get them boosted and motivated. Your feedback helps us to continuously improve our quality and service towards our valued guests. Thank you once again for your feedback and we do hope that we will have the opportunity to welcome you back in the near future. Best regards, Dewi Ningsih Duty Manager

Satisfied

Customer review rating 4.0/5

Hi Business - 14/10/2019 Confirmed reviews AccorHotels

Overall good. The food at breakfast was very average.

Dear Metthew M., Thank you for taking the time to share your experience about your stay at Novotel Balikpapan. I would like to apologize if the breakfast did not meet your expectations I took good notes on your breakfast experience and this is happening since we move the breakfast area to Colors Restaurant while our main restaurant on progress renovation and it remains a key focus of our commitment to guests in providing new and exciting experiences. We sincerely look forward to an opportunity to welcome you back and be of service once again. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Good with note.

Customer review rating 4.0/5

Rudi P. Business - 12/10/2019 Confirmed reviews AccorHotels

Good but not as comfortable and as safe as the 5 star hotels I have ever stayed in. I am Security Mgr at Chevron, all appointed Hotels through my team assessment and approval. For 5 days stay only 1 if there are guards at the hotel entrance. Even though this is the main access control that has a metal detector. As a result anyone can enter with anything. Then you can take the elevator (without an access card) and directly in front of the room door. It is certain this will not pass Chevron's assessment. Next, the hotel is quite old and the equipment in the room including the bathroom is a lot of old ones. The towels were not white and even seemed dirty and broken on the edges.

Dear Mr. Rudi P., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. We have train our housekeeping team to be more details whenever the room to ensure our facilities are working well any time. Also it serves us major reminder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Mr

Customer review rating 4.0/5

Teguh H. P. Business - 12/10/2019 Confirmed reviews AccorHotels

So far is ggod expirience stay with novo BpN

Dear Mr. Teguh Hawan P., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and if you do not mind please also put your great review on Tripadvisor.com We appreciate your positive review of our hotel and we look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager
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