Novotel Balikpapan Hotel

Dear Mr. S. A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Asyari w., Thank you for taking the time to share your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Dear Nicodemus Harfey M., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our Front Office team responding to your phone call didnt meet your expectation, and your disatisfaction in related cleanlines of our rooms. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. . Sincerely, Zulfa Roslani Marketing Communication

Dear Mr. Yohanes W., Thank you very much for the great rating for us! We are glad that Novotel Balikpapan has become a nice hotel for you. We would be happy to welcome you back in your next visit. Kind regards, Dewi Ningsih Duty Manager

Dear Marisa S., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear L. K., Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan as I would be please to facilitate your booking, please do let me know. gm… I look forward to hearing from you and would like to thank you again for sharing your comments. Sincerely, Zulfa Roslani Marketing Communication

Dear Reinhard S., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our team responding to handling your laundry didnt meet your expectation. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. i remain available to speak with you, and hope i cn change your mind about returning to stay at our hotel. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Zulfa Roslani Marketing Communication

Dear Mrs. Priyankaridainti N., We really thank you for your great review for us! We are glad to know that our effort has successfully create a positive feedback from you, especially our room and our breakfast. We wish to welcome you back in near future. Best regards, Dewi Ningsih Duty Manager

Dear Eric S., Thank you very much for sharing your feedback regarding your recent stay. Your detail feedback regarding our room conditions were very much appreciated, you will be pleased to know that we are on process to renovate our rooms and others area such as meeting room or fitness. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Sincerely, Zulfa Roslani Marketing Communication

Dear Mrs. Angkie M.,Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. If you do not mind, would it be possible to help us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Wulan Indah,Guest Relation Supervisor

Dear Mr. Arvandi m., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our Engineering team already went to your room to fix the air conditioning. We also train our housekeeping team to be more details whenever the room to ensure our facilities are working well any time. Also it serves us major reminder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager