Novotel Balikpapan Hotel 5 stars

I was staying at one of the Deluxe room#802 and found out the water drainage was slightly blocked and causing the pouring water from shower area was flowing and flood the bathroom. Clearly this needs improvement. Nevertheless the room was clean and comfortable. Great breakfast choices.

A pleasant experience.

Good for room, enviro, services and foods

Quite happy to find that there was no single use plastic bottle in the room. Water refill was also available in the corridor. Room was clean and laundry service arrived on time.

overall service is excellent. your hotel also committed to reduce of plastic bottle really appreciate. also I saw outside the restaurant you guys have hydroponic set of vegetables and it was served for salad. one thing that make me not convenience is dirty cup (the blue one) but it's okay I still can use the white one

There was no ethernet cable in the room so I called the reception at around 7:30pm. First call to the reception when I asked for the cable, she just hung up on me. No call back, then I called again for the second time. No apology or whatsoever, then she told me to wait as she transfered the call to the housekeeping. But it wasnt housekeeping who answered but it was laundry. He then asked my room number and told me to wait as he contacted the housekeeping to deliver the cable to me. 20minute passed noone came, then I called the housekeeping, but it was the retarded recepetion who answered and amazingly she transfered the call to laundry instead of housekeeping. It was the same person who pickup the phone (from the laundry). He didnt even remember i asked for the cable and just told me to wait again like last time. 30min passed again and nothing came. In addition to that, the bathtub has terrible drainage as it flooded the bathtub as i was taking a bath. The remaining bathroom wasnt clean as well as there was a dead bug or whatever that was near the closet. Novotel is supposed to be 4 stars hotel, isnt it? It felt like it was 2 or 3 stars hotel. Does Accor ever audit or check on Novotel Balikpapan?

What a Marvelous hospitality. Novotel upgraded my room 2level above, really exceeded my expectation, during the stay all the staff (FO, RoomService, Restaurant, etc) had shown their best hospitality, friendliness, helpfullness to their guest and especially the FOM & DM.

The breakfast menu lacks variation from time to time when I stay. Changing the drinking water from bottle to gallons is good and not representation 4 /5 stars hotel because of the quality of bottled mineral water and gallons is different.

I visited Balikpapan for business trip aftermore than 5 years, and I was surprised that Novotel Balikpapan same I stayed before does not have much change, nor improvement. Hotel is quite old and out dated, and some fitting especially in bathroom starts to fall apart, for example shower head. Wifi is also quite slow and dropped off frequently. I have to use my own wifi to access internet. Breafast however was good, with good variety of food, but exepct to see more dessert.

Good team...great room

Overall good experience during last trip, all staff are good & helpful, just small thing to be improved like phone number info on our room & bath shower have to be replaced (unable to be turned due to handle problem). Keep up the good service & wish the good future

Nice greeting, nice staff, nice food and good room

The breakfast has various foods and fruits

Good service, responsive staffs.

Your slogan with acting here : planet 21 was impressed me much.. I'm as part of Pertamina people very appreciate the eliminating of plastic bottle drinking water and replaced by drinking jar at the room c/w reusable drinking water bottle at the corridor.. hydroponic plantings in front of the restaurant to introduce this hydroponic system to the guests.. it's great while we're having a great breakfast.. moreover, to use this hydroponic vegetables for the food.. it would be nice.. In my opinion, it would be perfect if you provide a towel hanger in the bathroom, not only the hanger for the curtains. I feel more comfortable to dry it on there rathrer than in the curtains hanger.. your spirit for reducing water using by reuse the towel will be more supported by the guests.. Thank you. Best regards, Riza