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Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 567 reviews
Novotel Balikpapan
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+ 26 Services
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Room 1

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGAN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: ‌3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: ‌3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 40m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,257 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

567 reviews

Breakfast

Customer review rating 4.0/5

Muhammad I. Families - 13/07/2019 AccorHotels certified review

Various menu were provided with a good taste...love it

Satisfied

Customer review rating 4.0/5

Inov Business - 12/07/2019 AccorHotels certified review

Good food but need some improvement in some areas

unhappy with this particular stay

Customer review rating 4.0/5

Taufiq U. Families - 09/07/2019 AccorHotels certified review

Somehow we got smaller room than the size of room I remember about Novotel with the same rate. Its wastage & bath tub drainage got stuck, it got fixed in the evening after I met an engineer. The most unfortunate was no better wider room available as said by the receptionist so we moved to other hotel for another 2 nights

Dear Hady An F., Thank you very much for sharing your sentiments regarding your recent stay. Your very detail feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms, as well as other areas such as meeting rooms and Fitness, it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. Feel free to share with me your next plan that I can assist on the booking gm… We're waiting for your next visit to Novotel Balikpapan in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Good place and enjoy for business.

Customer review rating 4.0/5

Syaiful A. E. S. Business - 07/07/2019 AccorHotels certified review

Old bathroom, no television cable instead of conventional quality.

old is ok, dirty and lauzy are not

Customer review rating 4.0/5

Anonymous Business - 04/07/2019 AccorHotels certified review

dirty bed dirty bin, really sucks no bathroom mat? gosh! no plastic is ok, but there is glass bottled water!!

Dear Mia A., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Zulfa Roslani Executive Secretary & Marcomm
Customer review rating 4.0/5

Denny W. Business - 04/07/2019 AccorHotels certified review

- Check in Process very slow for group (13Person), we already prepare 2 weeks before for administration (Name List) but they not reading and follow what we confirm by email and takes time almost 1 and half hours. They don't have concept how to handle group. - No welcome drink - elevator operate only 1 unit

Dear Denny W., Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Front office staff hospitality was very poor

Customer review rating 4.0/5

Rizqi Families - 04/07/2019 AccorHotels certified review

I’ve stayed for many times at Novotel but with same person I knew, she was still have no smile

Dear Rizky A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Please accept our heartfelt apology about your experience regarding the WiFi facility, we will share with our team to smoothen the process in the future. I am so sad to hear that the way our Front Office team welcoming you didnt meet your expectation. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Nice rooms. Good amenities.

Customer review rating 4.0/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Nice rooms. Good amenities.

Good

Customer review rating 4.0/5

N. Business - 03/07/2019 AccorHotels certified review

Room ok and staff very helpfull

Not the normal Accor experience

Customer review rating 4.0/5

Melissa H. Couples - 02/07/2019 AccorHotels certified review

The room was nice, we stayed a total of 7 nights, two separate bookings. We had a few small issues to begin with, three days in a row despite our room being cleaned we had to request towels as there were none in our room at 5pm. One evening the hot water went off and then I dried myself with a hand towel. Then on 28th June we woke up to half the bathroom floor covered in overflowing water from the toilet. Moments later the power went out in our room. Then the final straw I would have to say was that my request for the “price guarantee” was declined despite the price I found being as the website states, the same dates and the same room conditions, both including breakfast for 5 nights. However I feel like the excuse that some computer coding at the hotel end did not include breakfast. Weird when my confirmation from Accor clearly stated that I would be getting breakfast each night. This is the first time I have ever applied for the guarantee. I just felt like to whole process of the price guarantee was insulting to a loyal Accor member of 16 years. We stay over 30 nights each year in Accor hotels and usually feel valued when we stay. The front desk manager was prepared to match the price but not honor the additional 10%, this made me think is my loyalty not even worth 385,000rp ? Anyway on a positive note we had interaction with the manager who was very friendly and had good local knowledge. Another positive I love the effort to get rid of bottled water in the hotel!

Dear Melissa H., Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. I fully understand your disappointment and frustration that it might have occurred. I took good notes on your towel experience and already raise the issue with the department to avoid similar case in the future. Related to Best Price Guarantee we already processed for refund, we already re-insure with the team that its done according to the regulations, sorry for the inconveniences it might have occurred. It was indeed great to meet you, I sincerely hope to have the opportunity of welcoming you back, feel free to let me know by email. gm… Sincerely, Florent Michaud General Manager

No bath room items refill

Customer review rating 4.0/5

Vitue Business - 01/07/2019 AccorHotels certified review

I stayed at the hotel for 2 night, after the first night the mate came into the room for cleaning but didn't refill the shampoo and soap for next day.

Dear Vitue S., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am terribly sorry to hear that you were not properly handled by our team, and your disatisfaction in related cleanlines. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. For your information, some additional refreshment training at Front Office and HK team will be conduct soon to avoid this situation occure again in the future. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Love it!

Customer review rating 4.0/5

Selo Y. Business - 30/06/2019 AccorHotels certified review

Love room cleanlines, love the breakfast

Dear Mr Selo Y., Thank you for your good rating for us! Our room cleanliness and our breakfast were successfully create a memorable experience for you. We wish to have you again in next visit in Balikpapan. Once again, thank you very much. Best regards, Dewi Ningsih Duty Manager

Good hotel for business traveller

Customer review rating 4.0/5

S. Y. Business - 29/06/2019 AccorHotels certified review

It was good hotel but I think it’s time to renovate the hotel for better experience and comfort.

Dear Y. S., Thank you very much for sharing your feedback regarding your recent stay. Your very detail feedback regarding our room conditions were much appreciated, You will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Marketing Communication

Good hotel, good design, friendly staff and good experience

Customer review rating 4.0/5

Brian Business - 27/06/2019 AccorHotels certified review

I stayed at Novotel Balikpapan for 5 nights in June 2019. The experience was great! Hotel staff are friendly, hotel design is superb, the hotel room is comfortable, huge but cozy. Breakfast food is nice. This hotel becomes my next must stay hotel for my future visit. The only small downside: Hair dryer did not work, but staff provided me with another quickly. There is no comb for my hair as I forgot to bring, I can fix that myself quickly next time.

Dear Brian X., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Spv

the sofa is dusty, feel not fresh

Customer review rating 4.0/5

Rachmat F. Business - 26/06/2019 AccorHotels certified review

I stay in the business room, the sofa is dusty, feel not fresh. it feels not comfortable for me,... AC also the air not fresh, it look like never be cleaned.

Good Room

Customer review rating 4.0/5

Julius F. S. Solo - 20/06/2019 AccorHotels certified review

Very humble receptionis and room was clean

Dear Julius F., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Spv

Normal

Customer review rating 4.0/5

Geoffrey W. Business - 01/06/2019 AccorHotels certified review

Normal. Thanks for the power point addition But the wifi is still slow. Bathrooms need a chemical clean and attention to cleaning toilets

Dear W. Geoffrey J., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive your feedback and we do deep apologize for inconvenience things. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be great. Sincerely, Wulan Indah GRO Spv

Recommended Hotel in the Heart of Balikpapan

Customer review rating 4.0/5

Prantyo R. Families - 26/05/2019 AccorHotels certified review

Hi Novotel Management, I made review of this hotel in my YouTube channel : Prantyo R. https://youtu.be/4vjZzKDgXGU Don't forget to subscribe One thing that I love the most from my yesterday visit was your support to avoid plastic waste by provide us as customer with water jug is best thing for me. This idea help Balikpapan to reduce plastic waste and also you made our stay as customer easier, This idea should be followed by other hotel ( or you can spread within accor group) Thanks Prantyo

Air conditioning

Customer review rating 4.0/5

Henhen Business - 24/05/2019 AccorHotels certified review

Not comfortable Still hot, eventhough temp 16 degrees

Nice Hotel

Customer review rating 4.0/5

Martin Business - 22/05/2019 AccorHotels certified review

Impression for various breakfast choices

Dear Martinus K., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah GRO Supervisor
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