Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 564 reviews
Novotel Balikpapan
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Room 1

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • SEPINGGAN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: x3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: x3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 40
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more
Novotel Balikpapan Meeting Room

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,195 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

564 reviews

Comfortable

Customer review rating 4.0/5

Dikdik Business - 17/04/2019 AccorHotels certified review

One of my colleagues and me stayed over for one night. I chose this place because of the Accor Plus Member. The rooms were very clean. The breakfast was very enjoyable and the variety more than enough. The service was very good. The Wi-Fi was adequate and high speed internet connection..

mr

Customer review rating 4.0/5

Muhammad I. N. Families - 16/04/2019 AccorHotels certified review

the toilet is problem when defecating water cannot flush, experience terable

Dissapointed with the cleanliness of the room.

Customer review rating 4.0/5

Finda N. Business - 13/04/2019 AccorHotels certified review

When I arrived, the bedlinen was dirty, the bathroom’s floor was dirty, all towels were also dirty. Next in the morning, before I left my room, I puted the sign on the bed in order to got the new bedlinen. I also puted the towel on the floor, hoped I’ll got the clean one. It turned out got me extremely dissapointed, not just because I didn’t get new bedlinen and towel also clean floor, but my bedlinen and bathroom’s floor still dirty, the exact same condition which made me think that there’s something wrong with the make up room SOP. On top of that, I found that there’s a towel folded in the rack under the sink, which I assumed it’s new, turned out it’s the same towel that I puted on the floor before, which I can not accepted, it was outrageous. I felt being fooled.

Like staying in an ammateur hotel

Customer review rating 4.0/5

Supriyatno Business - 13/04/2019 AccorHotels certified review

Novotel is described his services as a 5 stars hotel in Indonesia. I have stayed in Novotel Bogor, Bandung, Pekanbaru and it's an amazing experience. But in novotel Balikpapan, it's not different with the very unprofessional hotel. I stayed in April 8th until 11th 2019 for business trip to hold Vendor Day Kalsul 2019. There are few summary that described my experience staying as follows : 1. Wifi Network. Very bad and almost make our survey activities network fail. Better we use ourselves. 2. Laundry services. Upps, sorry...this is not laundry services in 5 stars, this is ourselves services. I have to call the laundry 5 times in a day to ensure my laundry is delivered. 3. Room services. Come on, the guest is king is useless in here. One of my request is to deliver my bag to my room (room 831) but did u know what happened? My bag is also get his different room in this hotel until sun rise. 4. Room quality. In my room 831 (deluxe), lamp is off, the hot water distribution is bad, no laundry bag, and i have to ask room service for mau laundry. 5. Water quality. In room 831 the water is not health. The color is yellow brown and i think there are a problem with the pipes. But this hotel only said that the water is fine, it's gonna be al right, etc. This is about healty standard and procedure. I work in oil and gas company and my company very understand about the healthy procedure. I think, the qa/qc hotels must be rotated or trained again. Go to course, i will pay it. 6. Food. I think to standard and i always breakfast outsides and give my part to my family or friends. Too bad for 5 stars. Please develop like aston or santika. 7. Room Reservation. Not user friendly. Bertele-tele in Indonesia. Thank you, i hope it's enough to open your eyes and your managers to recruit the best one and give the training and education for them. Did you know that your employee is not give me a greeting when i met them. If you have to recruit them from outside Kalimantan for development, i think you have to do this.

Dear Pak Supriyatno, Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconveniences you encountered. I fully understand your disappointment and frustration that it might have occurred during your stay, we are so sorry that your experience did not meet your expectations and that the team has not been able to provide you the right answer and solution to the challenge you had with us . I take good notes on all the points mentioned and will sit with the team to understand and fix every miss we had. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that you will still give us another opportunity to better serve you in the near future, please feel free to contact me through my email. gm… Best Regards, Florent Michaud General Manager

Focus on the detail

Customer review rating 4.0/5

Brennan B. Business - 12/04/2019 AccorHotels certified review

I think everything was nice, the room was clean. But what i dont like is the cabinet who holds the tv is open by themselves. I closed it everytime. Please fix it on room 433 on the right side of the cabinet.

Just OK

Customer review rating 4.0/5

Muhammad A. Business - 09/04/2019 AccorHotels certified review

Just OK

Nice Place to Stay

Customer review rating 4.0/5

Caessa Business - 08/04/2019 AccorHotels certified review

I love Novotel because I only book for superior room yet I can have experience to chillax in a bath tub!! the pillows were really comfort, and even a god view from the room. but please care more about the bathroom, I felt like the bathroom not so clean as I visited before yesterday, especially the bath tub. but overall I enjoy the night at Novotel Balikpapan. Thanks!

Nice Hotel in Balikpapan

Customer review rating 4.0/5

Yono Business - 08/04/2019 AccorHotels certified review

Nice hotel with big spacious room and courteous front desk.

Dear Paulus Suryono A., Warmers greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager
Customer review rating 4.0/5

Reynaldi Business - 06/04/2019 AccorHotels certified review

Very nice place

Below of expectation

Customer review rating 4.0/5

Rendy Business - 03/04/2019 AccorHotels certified review

Check in queve was long at 22.30 PM, drawer in room suddenly collapsed, electricity socket was not worked properly, staff friendliness was so so, phone in bathroom was broken, bath ammenities like 3 star hotel. I had experienced stay in novotel some time ago, and that time was great. Currently it goes down.

Mr

Customer review rating 4.0/5

A. Business - 29/03/2019 AccorHotels certified review

Ultimate pleasure

Common guest

Customer review rating 4.0/5

Isman Business - 26/03/2019 AccorHotels certified review

did not get a chance for room upgrade

Dear Isman T., We are sorry to see your dissatisfied experience based on the score given. In order for us to learn more about your last visit, we will be appreciate if you would like to share with us specifically. Please feel free to contact us at the hotel or to email at du… Thank you for your attention, we are looking forward hearing from you soon. Best regards Wulan Indah Guest relation Spv

satisfied

Customer review rating 4.0/5

Marinda A. R. Business - 24/03/2019 AccorHotels certified review

I like the circumstances. The hotel is clean, enough spacing room, and you have Children corner! I love it, cos' my children can play on there. But at that time, I think the closet is not good. The water is slowly. About the menu in the restaurant when I do my breakfast, sometimes I feel bored, especially for the Prasmanan menu and I stayed for 3 nights.

Dear Marinda Asih R., Warm greeting from Novotel Balikpapan! It was an honor and valuable occasion to accommodate you in our property. Thanks for your time to share your excellent experience of your stay with us on . We encourage going the extra mile and your appreciation is vital for us. I trust you are well and please let me know when you plan to return so that I can personally assist you with your accommodation requirements. Yours Faithfully, Wulan Indah Guest Relation Supervisor

Satisfied

Customer review rating 4.0/5

Tito Families - 24/03/2019 AccorHotels certified review

Hotel: Good Room: Good Staff: Polite and helpful only one unpleasant moment, at the pool there is no smoking spot, it was so disturbing when people can freely smoke near the pool, please consider to provide one.

Rooms

Customer review rating 4.0/5

Adji P. Business - 20/03/2019 AccorHotels certified review

i got room that near service room which too noisy

I just don't like the hotel

Customer review rating 4.0/5

Lily S. Business - 15/03/2019 AccorHotels certified review

i booked the hotel as i though it would be the same as other novotel hotels. and the hotel was recommended by my colleagues. . the experience was just "so so" and the hotel looks very tired. the bathroom was yellowish. the service wise during the stay was very basic. the breakfast was tasteless, i think you should get your manager to taste the food before serving to the guests. i am talking about the overall food. but that was nothing compare to the experience i had after i checked out. i called the hotel on 15 Mar at 8AM to ensure that they will be able to send the hotel invoice for my room. There is no feedback, i believe my email address was there, that the reason I received this survey because you have my email address. I then asked my assistant to assist, he called at 5:30pm as there was no feedback. He was spoken with the AFOM as we want to ensure there should be followed up on my request as I need the invoice urgently. I understand that the room price should not be appeared in the room guest folio, then you guys should issue the guest folio that only stated the date of arrival and departure, as we need this to be submitted. We keep explaining how they can do, but still they asked us to check the email, they even got the wrong email address, in-spite of repeating and spelling the email address by international alphabetical code. I just think, the staffs and even manager need to be trained on how handling this kind of situation. Not having the guest keep calling and repeating what they wanted.

Magnificent

Customer review rating 4.0/5

Antonio M. Business - 15/03/2019 AccorHotels certified review

Staying at Novotel Balikpapan is always feel welcomed. Started from the airport, the driver was there upon my arrival, taxi to the hotel with light conversation inside and at the front lobby a security guard with smile. Receptionist was ready with everything, get the keys and straight to the room and rest for the night before ready back to business again in the morning.

Dear Antonio M., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your member Platinum until right know.We hope Novotel Balikpapan give the best service every you came like your home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Worst. Ovotel stay

Customer review rating 4.0/5

Ali K. Business - 14/03/2019 AccorHotels certified review

Hi, I am sorry but this was the worst Novotel experience I have ever had. As a long time customer of Accor hotels, I will not put any feedback on my trip advisor account hoping to see improvement next time. The downloghts were full of dust and did not look clean and gave the whole impression of a not clean room. My bath had blocked drainage and when I showered the water stayed for long time which was geoss (room 616). The elevators must have been very old. They were super slow and long wait time going up or down. I hope there are improvment on my next visit. Regards Ali K.

Weekend @ novotel

TripAdvisor rating 3.5/5

Odyssey28603335288 Family - 14/03/2019 TripAdvisor review

Good and friendly service starting from the beginning of the reservation and check-in that is fast and right through ACCORHOTELS. Easy and simple access to rooms makes it easy for us who want to rest as soon as possible. Plus the condition of a clean and comfortable room with a sea view. As well as swimming pool facilities that are quite well maintained. Make Novotel worthy of being a place for a weekend with family

Friendly and helpful staff

Customer review rating 4.0/5

Hermanto Business - 12/03/2019 AccorHotels certified review

Clean and comfortable room, suitable for me to get the rest after work.

Dear Hermanto , Warmers greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan.Thank you for your loyalty member with Le Club Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager
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