Ultimate pleasure

did not get a chance for room upgrade

I like the circumstances. The hotel is clean, enough spacing room, and you have Children corner! I love it, cos' my children can play on there. But at that time, I think the closet is not good. The water is slowly. About the menu in the restaurant when I do my breakfast, sometimes I feel bored, especially for the Prasmanan menu and I stayed for 3 nights.

Hotel: Good Room: Good Staff: Polite and helpful only one unpleasant moment, at the pool there is no smoking spot, it was so disturbing when people can freely smoke near the pool, please consider to provide one.

i got room that near service room which too noisy

i booked the hotel as i though it would be the same as other novotel hotels. and the hotel was recommended by my colleagues. . the experience was just "so so" and the hotel looks very tired. the bathroom was yellowish. the service wise during the stay was very basic. the breakfast was tasteless, i think you should get your manager to taste the food before serving to the guests. i am talking about the overall food. but that was nothing compare to the experience i had after i checked out. i called the hotel on 15 Mar at 8AM to ensure that they will be able to send the hotel invoice for my room. There is no feedback, i believe my email address was there, that the reason I received this survey because you have my email address. I then asked my assistant to assist, he called at 5:30pm as there was no feedback. He was spoken with the AFOM as we want to ensure there should be followed up on my request as I need the invoice urgently. I understand that the room price should not be appeared in the room guest folio, then you guys should issue the guest folio that only stated the date of arrival and departure, as we need this to be submitted. We keep explaining how they can do, but still they asked us to check the email, they even got the wrong email address, in-spite of repeating and spelling the email address by international alphabetical code. I just think, the staffs and even manager need to be trained on how handling this kind of situation. Not having the guest keep calling and repeating what they wanted.

Staying at Novotel Balikpapan is always feel welcomed. Started from the airport, the driver was there upon my arrival, taxi to the hotel with light conversation inside and at the front lobby a security guard with smile. Receptionist was ready with everything, get the keys and straight to the room and rest for the night before ready back to business again in the morning.

Hi, I am sorry but this was the worst Novotel experience I have ever had. As a long time customer of Accor hotels, I will not put any feedback on my trip advisor account hoping to see improvement next time. The downloghts were full of dust and did not look clean and gave the whole impression of a not clean room. My bath had blocked drainage and when I showered the water stayed for long time which was geoss (room 616). The elevators must have been very old. They were super slow and long wait time going up or down. I hope there are improvment on my next visit. Regards Ali K.

Good and friendly service starting from the beginning of the reservation and check-in that is fast and right through ACCORHOTELS. Easy and simple access to rooms makes it easy for us who want to rest as soon as possible. Plus the condition of a clean and comfortable room with a sea view. As well as swimming pool facilities that are quite well maintained. Make Novotel worthy of being a place for a weekend with family

Clean and comfortable room, suitable for me to get the rest after work.

I was extremely happy that me cell phone was found by front desk employee Niken, When I checked out somehow I left my cell phone, bu I was so relieve that apparently Niken found it and notified me and the send the cell phone to my address in Jakarta. I'd like to recommend her for being an honest employee and made the difference for the hotel staff

Hotel was fine. Room was a bit dated. Food at restaurant was good with a decent selection option

I feel at home eventhough this is for business trip I can sleep very well

The hotel's room is clean, neat and spacious. It has beautiful view to the sea. The staffs are friendly. I really enjoy my stay.

It was a nice, good welcome and good check out. Efficient. The bedroom could have had more choices for minibar.