Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 561 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,153 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 561 reviews
Family - 14/03/2019 TripAdvisor review
« Weekend @ novotel »

Good and friendly service starting from the beginning of the reservation and check-in that is fast and right through ACCORHOTELS. Easy and simple access to rooms makes it easy for us who want to rest as soon as possible. Plus the condition of a clean and comfortable room with a sea view. As well as swimming pool facilities that are quite well maintained. Make Novotel worthy of being a place for a weekend with family

Iman B. D. Business - 08/03/2019 AccorHotels certified review

I was extremely happy that me cell phone was found by front desk employee Niken, When I checked out somehow I left my cell phone, bu I was so relieve that apparently Niken found it and notified me and the send the cell phone to my address in Jakarta. I'd like to recommend her for being an honest employee and made the difference for the hotel staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iman D., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are very much grateful because you believe in Novotel Balikpapan. Your recommendations for honesty of our staff really help to further improve service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Kevin O. Business - 07/03/2019 AccorHotels certified review
« Ok »

Hotel was fine. Room was a bit dated. Food at restaurant was good with a decent selection option

Anonymous Business - 05/03/2019 AccorHotels certified review
« Comfortable »

I feel at home eventhough this is for business trip I can sleep very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santoso m., Warmest greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Andini Y. Business - 27/02/2019 AccorHotels certified review
« It is a good place to stay »

The hotel's room is clean, neat and spacious. It has beautiful view to the sea. The staffs are friendly. I really enjoy my stay.

Andrea Business - 25/02/2019 AccorHotels certified review
« Nice stay in silent and high class place »

It was a nice, good welcome and good check out. Efficient. The bedroom could have had more choices for minibar.

Martin S. Business - 19/02/2019 AccorHotels certified review
« Excellent service, minor quirks in facilities such as wifi. »

The staff was attentive and helpful. The GM was highly visible at breakfast and accessible throughout the day. Wifi and cable TV connectivity were weak. Hot water in shower and tub was excellent Thurs, Fri, Sat, but weak on Sun and Mon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Muliadi B. T. Business - 19/02/2019 AccorHotels certified review
« Nice hotel for stay in Balikpapan »

I enjoyed my stay in here, the room is spacious, bed is comfortable, breakfast selection is pretty good. It is very near to restaurants and is in the city center. Gave it a 9/10 because the condition is not new but I didn't mind at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muliadi T., Warmers greeting from Novotel Balikpapan, Thank you for choosing Novotel Balikpapan for stay in Balikpapan.Thank you for your give feedback to Novotel Balikpapan.We always improved to provide the best facility and best service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Albert Business - 18/02/2019 AccorHotels certified review
« Great personal attention from Novotel Management »

Upon entering my room, I was pleasantly surprised with the greetings in my room with my name on it. It was a hand made chocolate with greetings and my name. Also in my bed, there was decoration made of towel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Albertus S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dwi A. D. Business - 12/02/2019 AccorHotels certified review
« Perfect. »

The front desk staffs are friendly and very helpful (Mba Shelly, Mba Niken, Mba Reta, Mas Ozzy, Mas Ryan). The room is nice and clean with full facilities of hotel room. Room service is always a "problem solver" when we get hungry in the middle of a night. I only make one comment on the menu of breakfast. There are so many variant but during my staying there for months, there were not much change. Please kindly consider to have different variants. Nonetheless, the comments of the menu are not a significant comment since other services are nice.

Dimas A. W. M. Families - 10/02/2019 AccorHotels certified review
« Good but need improvement »

Overall is good, maybe i'll be rate 9 if the improvement was done. 1. Room is great. So big, clean and comfortable 2. Breakfast is great. So many choice and great taste. So yummy 3. Lobby is great with the pkayground. But some games need repair and complete so it can be use 4. Room service is good. But it must be need improvement. When i'm stay for 3 days, i use the glass and cup but in next day isn't change and isn't cleaned up and still dirty 5. Swimming pool is good. But need repair for the nuts in swimming pool. My boy was hurt in his foot because the floor from swimming pool

Linda Y. Families - 09/02/2019 AccorHotels certified review

Although there was a hiccup for the room service, I am impressed with the kindness and attentiveness of your employees. Specially the 2 security guards at the gate (one from Flores) who instantly helped my father with wheelchair and offering a seat knowing he needed the help. The buffet breakfast attendants were extremely accommodating and informative. These are the kind of people worth commending, recognised and acknowledge for their genuinity and sincerity. A real asset for your company. Never take anyone of them for granted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda Pamela Y., Warmers greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front office Manager

Eka, W. B. M. Business - 09/02/2019 AccorHotels certified review
« Above average »

I have no much complaints about my 3 nights stay in novotel. However, toilet in my room has issue particularly in flush button which is need to be repaired. The food was good but f&b department has to be more creative in serving the food so the guests dont have to eat almost the same food each day. My suggestion is providing more local food (indonesian or east borneo food) in restaurants. In general other aspects are good or excellent but In my opinion you got only 7-7,5 point from 10 scale.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prajuneka -., Warmers greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your feedback for suggestion food local like Indonesian food or Borneo food local. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Syamsiah N. A. Business - 09/02/2019 AccorHotels certified review
« Quite good »

I like your hotel facility when I entrance here at 10 P.M Balikpapan time. Check in process was smooth. Hotel staff help me to go to my room. Some unconvenieces when I stayed here is bad tv program signal, can't connect to wifi, bath tub is broken, iron service need 2 hours (5.15 A.M to 7.25 AM); I have meeting agenda at 8 A.M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syamsiah Nur A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

F. Business - 19/01/2019 AccorHotels certified review
« Very good hotel »

Overal this hotel hotel is very good as expected. The recepcionist was very nice to me and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Najmul F., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your loyalty member with Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yulius Faizal Assistant Front Office Manager

Adjiprast Business - 18/01/2019 AccorHotels certified review
« my points haven' updated into my accorhotel account »

please updated accordingly my points into my accorhotel account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adji P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations. Regarding uncounted point during your stay, we have processed the point into your account. We apologize for the mistake, we are going to be more careful in the future and would like to say thank your for the cooperation. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Bambang Families - 17/01/2019 AccorHotels certified review
« MR »

No hot water at night time, the shower is not in good order TV quality is very poor not comparable to the advance technology we have today We sense thirsty inside the room, may be due to the AC (cause the RH very dry) Only one slipper available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bambang S. Thank you for taking the time to write this review. However, I am sorry to hear about your experience regarding water heater facility during your stay. Please be informed immediate action have been done to rectify this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wulan Indah Guest Relation Supervisor

Irawatu Business - 16/01/2019 AccorHotels certified review
« satisfied »

clean & comfort room food taste good nice view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irawati S., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your loyalty member with Accor. Thank you with your feedback about clean,comfort,food taste and you get nice view. We will always maintained about cleanliness and maintained quality of food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Triana Families - 02/01/2019 AccorHotels certified review
« great and nice service »

novotel is one of my favorite hotel especially a breakfast is always good taste and many selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Triana Warmest Greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

Roni H. Z. Business - 28/12/2018 AccorHotels certified review
« Very good meals »

The room is clean, and the meals are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roni Z., Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Sincerely, Dewi Ningsih Duty Manager

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