Novotel Balikpapan Hotel

Dear Maurits Sahata Sipayung, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Mr. Endro Y., Thank you very much for the good rating of our hotel. We are glad to see that your experience has met your expectation. We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Syaiful A., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality. We hope your next visit will be as pleasant as the previous one. Warm regards, Dewi Ningsih Duty Manager

Dear Mr. Martin K., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best service for you in near future. Kind regards, Dewi Ningsih Duty Manager

Dear Mr. Nicolaus B. A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are glad overall you found our hotel a good place to stay. Unfortunately it seems that we did not meet all your expectations especially for the laundry service and our breakfast variety, please allow me to express my sincerest apology. Kindly be informed that the necessary steps are being taken to correct those matter. Thank you for the time that you spent in writing to us and informing us of the matter and we look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

Dear Mr.Diana Z. Z., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Iwan Suryo P., We thank you for your time to sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

Dear Mr. Abdul m., Thank you for letting us know about your experience during your stay, your feedback's on our staff friendliness and lobby cleanliness are precious input for us. We are maintaining and possibly try to improve it for your satisfaction and other guests. Herewith, we also would like to express our sincere apology for inconvenience you had in our basement parking. We are coordinating with responsible department in solving this issue so that you and other guests will not experience it anymore in the future.Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards. Dewi Ningsih Duty Manager

Dear Mr. Arief L., Thank you for taking the time to write a review. We are delighted for your good reviews on our breakfast menus and quality. We also would like to apologize for the cleanliness and linen issues you had during your stay. We have passed these issues to department concerned to be solved immediately so that you will experience better stay in your future. stay with us. We wish another opportunity to welcome you back in near future. Sincerely, Dewi Ningsih Duty Manager

Dear Captain Eugene S., Thank you for taking the time to share your recent experience at Novotel Balikpapan. I am sorry to hear about your experience regarding the room facilities and for poor water quality during your stay. Please be informed immediate action have been done to rectify this issue to avoid this situation occurred again in the future. Kindly be informed that our Housekeeping Assistant Manager have been doing intensive training to all staff Housekeeping how to prepare the room properly. Sincerely, Dewi Ningsih Duty Manager.

Dear Mr. Yulius -, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Based on the problem you stated, we are now working on solving it as soon as possible by coordinating with department concerned. About the smoky odor on the non smoking floor, we are giving air purifier treatment to take the smell away. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you ij the near future Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Daniel James b., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. We apologize for the inconveniences you had during your stay with us. We have informed the issue you had with our shower to our engineering department to be fixed as soon as possible; we also have given briefing regarding problem you faced with our room service and will conduct further training on being more aware about the order of our guests. We hope that we will see you again in the near future so that you could experience better stay after steps we have taken based on your review. We appreciate your sharing your concerns, and it is our hope that you will give us opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager