Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 541 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 1,927 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 541 reviews
Hh Business - 10/07/2018 AccorHotels certified review
« Best »

Meet my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Heru N., Thank you for your wonderful review during stay with us. We are happy that we have exceeded your expectations in all aspect and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Dewi Ningsih Duty Manager

Sahrial A. N. Families - 09/07/2018 AccorHotels certified review
« Generally, I always like Novotel »

The room and breakfast always great. But unfortunately the jet washet of closet was broken. Its seldom happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sahrial Agung N., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality. We thank you for the constructive feedback regarding the toilet broken in your previous room. Please rest assured that we have taken note this case into the related department for further action and to prevent any similar issue in future. We wish to have another opportunity to serve you better in your next visit. Should you have your next plan in Balikpapan, please do not hesitate to let us know at your convenient time. Best regards, Dewi Ningsih Duty Manager

Andy I. Families - 08/07/2018 AccorHotels certified review
« Nice environment,humble and comfortable »

Overall oke...nice room,offering full accomodation which is good for family holidy One thing that a bit disturbing me when i asked about extra bed,it cost 350 bugs.quite expensive i gues eventhough you offering include extra breakfast

Fadjar Business - 08/07/2018 AccorHotels certified review

Towel is dirty, no variation for brekfast, and limitation on the quantity of the lunch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fadjar, Thank you for taking the time to write a review. We would like to apologize for the variation for breakfast and towel issues you had during your stay. We have passed these issuess to department concerned, I am sure that this feedback will serve as an encouragement to all of our talent as we strive to continuously improve the quality of our service. We wish another opportunity to welcome you back in near future. Best regards, Zulfa Roslani Marketing Communication

Jemy O. Business - 06/07/2018 AccorHotels certified review
« Satisfied »

Satisfied, satisfied, satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jemy o., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Anonymous Business - 05/07/2018 AccorHotels certified review
« Very comfort »

Very comfort and nice hotel, But the flush in the my room toilet is a little slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lie Yusak Perkasa L., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good . We thank you for the constructive feedback regarding the flushing toilet in your previous room. Please rest assured that we have taken note this case into the related department for further action and to prevent any similar issue in future. We wish to have another opportunity to serve you better in your next visit. Should you have your next plan in Balikpapan, please do not hesitate to let us know at your convenient time. Best regards, Dewi Ningsih Duty Manager

Zulfikar Business - 05/07/2018 AccorHotels certified review
« Very Good »

Clean, confortable, and awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zulfikar -., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dewi Ningsih Duty Manager

Surya C. Families - 04/07/2018 AccorHotels certified review
« Not muslim friendly »

There is no tap for wudhu and there is no kiblat pointer in the room i stayed. As indonesian using dry toilet is a hugh problem so why novotel not instaling a water gun to clean up than wiping with toilet paper

Yulius Business - 02/07/2018 AccorHotels certified review
« Satisfied »

Room was very nice and clean, the equipment were new, nothing broken. And we really surprised to get the free room upgrade as well. No big commotion on the upgrade, even we know it from the elevator sign that we got the upgrade. Really pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yulius J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Dewi Ningsih Duty Manager

Jose R. Business - 02/07/2018 AccorHotels certified review
« Comfortable and quiet »

Good attention at the counter, clean and comfortable room. Good TV entertainment options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Riveramorochz J., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Blaikpapan and providing our best services for you in near future. Sincerely, Dewi Ningsih Duty Manager

Adhi S. S. Business - 30/06/2018 AccorHotels certified review
« Communicative Front office, good food services overall... »

Very imperative and joyful for this short business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adhi S., Thank you very much for the good rating of our hotel. We are glad to see that your experience has met your expectation. We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Anonymous Couples - 26/06/2018 AccorHotels certified review
« very nice »

staff very friendly , good breakfast , room are clean. so comfortable stay at novotel..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edysoon -., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon. Sincerely, Dewi Ningsih Duty Manager

Jan Business - 26/06/2018 AccorHotels certified review
« Pleasant stay »

It was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Salim N., Thank you for taking the time to review and for giving us a perfect rating . We are glad that you enjoyed so much of your stay here with us, and we’d love to have you back again the next time you’re in Balikapapan. Sincerely, Dewi Ningsih Duty Manager

H. P. Families - 23/06/2018 AccorHotels certified review
« Satisfying. Nice experience. »

Good hospitality, nice and clean housekeepng, recommended for family leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. H., Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Dewi Ningsih Duty Manager

Abu R. Families - 21/06/2018 AccorHotels certified review
« feel at home »

check-in service was good, clean and tidy rooms, nice and warm service from staffs, delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abu Rohman, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Adi A. Couples - 13/06/2018 AccorHotels certified review
« Nice Experience at Balikpapak »

Nive Room with strategic location but it can improve Sahur menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adi A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your constructive feedback related our menu for sahur. We have delivered your review to our F&B department for further consideration and action. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager Sincerely,

Roy F. Families - 05/06/2018 AccorHotels certified review
« Nyaman »

Good food, comfy room, helpfull staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roy F., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Tuti M. Business - 04/06/2018 AccorHotels certified review
« Good »

Staying experience this time, next room is noisy like there is a nailed wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tuti M., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us to served you and cater to your accommodation needs, we felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We will inform to our team especially department concerns like engineering and housekeeping team to improve the quality of our services. We look forward to being able to serve you better in the future. Best regards, Dewi Ningsih Duty Manager

Prima D. Business - 04/06/2018 AccorHotels certified review
« Awesome »

Supposed to get deluxe room. upgraded to Junior Suite due to full occupied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Prima D., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Dewi Ningsih Duty Manager

Mulia Business - 02/06/2018 AccorHotels certified review
« Satiafied »

The room and room service are very good. But, plese make improvement for kind of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mulia Sari R., Thank you for your positive review for Novotel Balikpapan. We are glad to see that you love our room and room service. Thank you for your constructive feedback related our food. We have delivered your review to our F&B department for further consideration and action. We wish another opportunity to welcome you back in near future. Sincerely, Dewi Ningsih Duty Manager

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