Range of spa and leisure facilities
10 well-equipped meeting rooms
Spacious rooms with air conditioning
9-minute drive from Pertamina Golf Course
16-minute drive from Sepinggan Airport
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Number of meeting rooms: 10
Maximum size: 960 m²
Maximum capacity: 1,200 people
Maximum banquet capacity: 550 people
100% genuine reviews from our guestsFind out more
Dikdik Business - 17/04/2019 AccorHotels certified review
One of my colleagues and me stayed over for one night. I chose this place because of the Accor Plus Member. The rooms were very clean. The breakfast was very enjoyable and the variety more than enough. The service was very good. The Wi-Fi was adequate and high speed internet connection..
Muhammad I. N. Families - 16/04/2019 AccorHotels certified review
the toilet is problem when defecating water cannot flush, experience terable
Finda N. Business - 13/04/2019 AccorHotels certified review
When I arrived, the bedlinen was dirty, the bathroom’s floor was dirty, all towels were also dirty. Next in the morning, before I left my room, I puted the sign on the bed in order to got the new bedlinen. I also puted the towel on the floor, hoped I’ll got the clean one. It turned out got me extremely dissapointed, not just because I didn’t get new bedlinen and towel also clean floor, but my bedlinen and bathroom’s floor still dirty, the exact same condition which made me think that there’s something wrong with the make up room SOP. On top of that, I found that there’s a towel folded in the rack under the sink, which I assumed it’s new, turned out it’s the same towel that I puted on the floor before, which I can not accepted, it was outrageous. I felt being fooled.
Supriyatno Business - 13/04/2019 AccorHotels certified review
Novotel is described his services as a 5 stars hotel in Indonesia. I have stayed in Novotel Bogor, Bandung, Pekanbaru and it's an amazing experience. But in novotel Balikpapan, it's not different with the very unprofessional hotel. I stayed in April 8th until 11th 2019 for business trip to hold Vendor Day Kalsul 2019. There are few summary that described my experience staying as follows : 1. Wifi Network. Very bad and almost make our survey activities network fail. Better we use ourselves. 2. Laundry services. Upps, sorry...this is not laundry services in 5 stars, this is ourselves services. I have to call the laundry 5 times in a day to ensure my laundry is delivered. 3. Room services. Come on, the guest is king is useless in here. One of my request is to deliver my bag to my room (room 831) but did u know what happened? My bag is also get his different room in this hotel until sun rise. 4. Room quality. In my room 831 (deluxe), lamp is off, the hot water distribution is bad, no laundry bag, and i have to ask room service for mau laundry. 5. Water quality. In room 831 the water is not health. The color is yellow brown and i think there are a problem with the pipes. But this hotel only said that the water is fine, it's gonna be al right, etc. This is about healty standard and procedure. I work in oil and gas company and my company very understand about the healthy procedure. I think, the qa/qc hotels must be rotated or trained again. Go to course, i will pay it. 6. Food. I think to standard and i always breakfast outsides and give my part to my family or friends. Too bad for 5 stars. Please develop like aston or santika. 7. Room Reservation. Not user friendly. Bertele-tele in Indonesia. Thank you, i hope it's enough to open your eyes and your managers to recruit the best one and give the training and education for them. Did you know that your employee is not give me a greeting when i met them. If you have to recruit them from outside Kalimantan for development, i think you have to do this.
Brennan B. Business - 12/04/2019 AccorHotels certified review
I think everything was nice, the room was clean. But what i dont like is the cabinet who holds the tv is open by themselves. I closed it everytime. Please fix it on room 433 on the right side of the cabinet.
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