Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

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3.5/5 537 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,892 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 537 reviews
AccorHotels certified review
Adi A. Couples - 13/06/2018
« Nice Experience at Balikpapak »

Nive Room with strategic location but it can improve Sahur menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adi A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your constructive feedback related our menu for sahur. We have delivered your review to our F&B department for further consideration and action. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager Sincerely,

AccorHotels certified review
Roy F. Families - 05/06/2018
« Nyaman »

Good food, comfy room, helpfull staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roy Faliant, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Tuti M. Business - 04/06/2018
« Good »

Staying experience this time, next room is noisy like there is a nailed wall.

AccorHotels certified review
Prima D. Business - 04/06/2018
« Awesome »

Supposed to get deluxe room. upgraded to Junior Suite due to full occupied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Prima Dewantara, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Mulia Business - 02/06/2018
« Satiafied »

The room and room service are very good. But, plese make improvement for kind of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mulia Sari Rafii, Thank you for your positive review for Novotel Balikpapan. We are glad to see that you love our room and room service. Thank you for your constructive feedback related our food. We have delivered your review to our F&B department for further consideration and action. We wish another opportunity to welcome you back in near future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Jimmy Couples - 02/06/2018
« Nice hotel in the heart of the city »

It was nice stay and enjoyable atmosphere here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jimmy Epafroditus, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Ahmad R. Business - 28/05/2018
« Comfort »

Really Nice services, with friendly frontdesk service, clean room and bathroom, Air conditioner cooling good and also food delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad R., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yulius Business - 24/05/2018
« Good »

I stay on May 16, 2018. It was short trip, overall good experience. Hotel personnel are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yulius -., Thank you for taking the time to share your recent experience at our hotel. We are so glad that overall you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations especially for our WiFi facility , and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Teddy W. Business - 22/05/2018
« Novotel Balikpapan is a good business hotel »

The stay was satisfactory in the aspect of room cleanliness, tidiness, breakfast and the speed of check-in and check-out. However, this particular visit, I stayed in the junior suite room no. 701 and the room air conditioning did not work well. I called maintenance twice, on both occasions they came and tried to help but still the room air conditioner did not work properly which resulted in my room being too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teddy W. R., Thank you for taking the time to tell us about your experience with the Novotel Balikpapan. I am sorry to hear about your experience and I regret that you were not satisfied with the AC facilites. I have reported with department concern to discuss your comments. We appreciate your sharing your concerns and we look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Tjong L. O. Families - 22/05/2018
« Satisfied »

The room, the varieties of the food, the staff are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tjong Lidya O., Thank you very much for the good review for Novotel Balikpapan. We are happy to see that our room and food has met your expectation. We hope your next visit will be as pleasant as the previous one. See you again at Novotel Balikpapan. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Albert Families - 16/05/2018
« Great location and value in balikpapan »

We spent 2 nights with 2 rooms connecting for my children here and really enjoyed our stay. The staff is very friendly and helpful. We had a very good buffet breakfast , the rooms were clean and comfortable for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Albert T., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yunan Business - 14/05/2018
« Nice »

Nice hotel and good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yunan Helmi, Thank you very much for the good review for Novotel Balikpapan. We are happy to see that our hotel and location has met your expectation. We hope your next visit will be as pleasant as the previous one. See you again at Novotel Balikpapan. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Nia Business - 13/05/2018
« Delicate days at Novotel »

Excellent. First I booked wrong room type but the receptionists were happy to help eventho I checked in at 1 am. The buildings are nice, breakfast menus are great, feels like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Puteri R., Thank you for giving us a good rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Best regards, Dewi NIngsih Duty Ma

AccorHotels certified review
Zaza Business - 11/05/2018
« good »

nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Z., We thank you for the good rating for Novotel Balikpapan. We wish you will have a memorable visit in near future. Best regards, Dewi Ningsih Duty Manager

AccorHotels certified review
Mario E. M. Business - 11/05/2018
« I am very satisfied with my 2 nights experience in Novotel, Balikpapan. »

The hotel staff are friendly and accommodating. I will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Mario E., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Paolo C. Business - 11/05/2018
« Paolo C. »

The hotel was good and the people nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paolo C., We thank you for your time for sharing your experience with others with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manage

AccorHotels certified review
Jerry N. Business - 07/05/2018

i have great experience during the stay however i little bit disappointed with the quality of the water when im about to take shower on the 1st night which water turn out to be yellow in colour. Besides that , overall was a pleasant stay. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jerry N., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. We do apologize for poor water quality during your stay. Kindly be informed that your concern issues had been delivered into the our management for further action taken. We hope that we will have another opportunity to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Kevin Solo - 04/05/2018
« great place foy stay »

it always feels great to spend 1-2 night here, although there is a slightly uncomfortable situation but overall is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin Kiddy H., Thank you for your review and for choosing our hotel. It will help us improve our operations and services.We look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Sa… Families - 01/05/2018
« One of the best in balikpapan! »

I love the room size. Very large, clean and comfortable. I think novotel is one of elder hotel in balikpapan. Breakfast is best experience. Many dishes and taste good. One small detail, I guess novotel has cooperation with 5aSec for laundry, am I right?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Varian Agung Nughroho, Thank you very much for the good review for Novotel Balikpapan. We are happy to see that our room and breakfast has met your expectation. We hope your next visit will be as pleasant as the previous one. See you again at Novotel Balikpapan. Sincerely, Dewi Ningsih Duty Manager

AccorHotels certified review
Yuliana H. Families - 01/05/2018
« Kids friendly »

Comfy room, have a strategic location, lots of variety bfast menu and its delicious, kids corner a.k.a playground can make our kids happy.. and the souvenirs that reception give to our kids at check out time shows us that Novotel Balikpapan not just a perfect place for leisure, but also a perfect place to spend our weekend with kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yuliana Hamid, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

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