Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 548 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,994 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 548 reviews
Syaiful M. Solo - 15/09/2018 AccorHotels certified review
« Good enough »

I came at 3pm for check in and still not yet ready. I need to wait few minutes and receptionist even didnt give me welcome drink. Breakfest is better than my last stay.

Zulfahmi Business - 05/09/2018 AccorHotels certified review
« Mr »

Good enough

Faiz Business - 03/09/2018 AccorHotels certified review
« Good but need some improve »

I am the Accor Members. When i was stayed in Novotel BLP with my guest/ Busines partner from Sweden. Someone from Novotel was instructed me & my guest to leave Lounge area. He was said, the chairs want to use by another guest. Why this happen ? I know this is un usualy Novotel do this. Please improve your serve level.

Tony G. Families - 01/09/2018 AccorHotels certified review
« Ac »

The AC is not working properly. So my room so hot and i cant sleep .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony G., Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. I fully understand your disappointment and frustation that it might have occurred, I took good notes on your room condition and already raise the issue with the department is certainly not of our standard as you can appreciate from our many other positive reviews. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Sincerely, Zulfa Roslani Marketing Communication

Jodhy Couples - 28/08/2018 AccorHotels certified review
« It's Ok »

Nothing special in the room. I dont get that "novotel standart", like what i found in another city Wait too long when checking in. until I fall asleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yudhi Y., Thank for taking the time to write a review, unfortunately, it seems that we did not meet your expectation, please allow me to express my sincerest apology. Waiting long during checking in is not our standard. We will ensure that this is not going to happen anymore by giving intensive training to our employees. We hope to see you soon with better service offered. Kind regards, Dewi Ningsih Duty Manager

Fugu Families - 27/08/2018 AccorHotels certified review
« So Good »

So comfortable, I enjoy the room, the service and the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Puguh -., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Michele H. Families - 25/08/2018 AccorHotels certified review
« Great hotel near Balikpapan Centre »

Well organised welcome and arrival processing. Staff were very pleasant. Good facilities and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Michele H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dewi Families - 24/08/2018 AccorHotels certified review
« trusted brand around the word »

Happy and Fun

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Dewi A., Thank you for your loyalty as our Le Club Member and taking the time to share your feedback. We hope to welcome you and your family back to our hotel very soon! Sincerely, Dewi Ningsih Duty Manager

Ivan Business - 24/08/2018 AccorHotels certified review

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivan Fadlun A., Thank you very much for the good rating given. We will be happy to welcome you back again and giving a pleasant experience as your last visit. Please do not hesitate to connect with us for your next arrival. Best regards,Dewi Ningsih Duty Manager

N M. Business - 21/08/2018 AccorHotels certified review
« Green and healty hotel »

There are many plants around the restaurant Serving clean and healthy food in restaurants for hotel guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nizam -., Thank you very much for the wonderful rating of our hotel. We are delighted to hear from you that you are happy with our restaurant service. Especially the meal. In supporting our planet 21, we would like to inform you that some of fish, chickens, eggs, vegetables and fruits we serve to our guests are coming from our own property so we can guarantee its quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

A. Families - 21/08/2018 AccorHotels certified review
« Lupa pasword »

Surprised for the breakfast because of no charge for my children (up to 6 years old and under 16 years old), also various menu available, thank you...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sis A., Thank you very much for the good rating of our hotel. We are glad to see that your experience has met your expectation especially for liking our breakfast an item selections served. Your precious review will be used to improve our service towards our customers. We hope your next visit will be as pleasant as the previous one. Kind regads, Dewi NIngsih Duty Manager

Azhar A. Business - 18/08/2018 AccorHotels certified review
« Satisfied with the stay »

Very short stay, arrived hotel at 12:45am and checked out by 7:30am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azhar A., Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our Front Office team welcoming you didnt meet your expectation. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Zulfa Roslani Marketing Communication

Edith Business - 16/08/2018 AccorHotels certified review
« Broken toilet flush »

I think the room is aged and need a renovation. The flush is not working properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edith A., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. you will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Marketing Communication

R. D. Families - 16/08/2018 AccorHotels certified review
« still same good french atmosphere »

Still the same ,only thing I sad is now they dont have anymore French channel TV5 OR FRANCE 24

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. R., Thank you for choosing our hotel and for taking the time to write a review. Your feedback is very valuable to us as we work to be better each and every day. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards, Dewi Ningsih Duty Manager

Natalia Families - 15/08/2018 AccorHotels certified review
« pleasant stay »

nice place, great food, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Natalia G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay especially the foods. We hope to see you again very soon and make your next stay as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Triono Families - 14/08/2018 AccorHotels certified review
« Great experience »

Love having a weekend escape with may family.... I had a great time...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Triono -., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you and your family. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Sincerely, Dewi Ningsih Duty Manager

Alyas N. Families - 08/08/2018 AccorHotels certified review
« Overall service and facility is good.Breakfast is perfect. »

The temperature control for shower need to rectify due to was broken and mal function.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alyas N., Thank you for taking the time to share your recent experience at our hotel. We are so glad that overall you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations especially for the temperature control for shower and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Tulus S. Business - 06/08/2018 AccorHotels certified review
« Nice friendly staff »

As overall are is good, excellent. Food is tasty especially Indonesian food. Will comebcak again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tulus S., Thank you for your wonderful review during stay with us. We are glad to know that our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Sincerely, Dewi Ningsih Duty Manager

Yos Business - 06/08/2018 AccorHotels certified review
« Decent hotel despite it's age »

Perhaps the better breakfast compared to other hotels in Balikpapan. Room wise is decent enough considering it's age and in comparison to other hotels, even though some fixtures may need to be tidied up or refurbished. In room dining was quite good, much better than other Balikpapan hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosua I., Thank you very much for sharing your feedback regarding your recent stay. I’m glad that you appreciated our breakfast,Your very detail feedback regarding our room conditions were much appreciated. you will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Marketing communication

Jemy O. Business - 06/08/2018 AccorHotels certified review
« Extremely satisfied »

Extremely satisfied, Extremely satisfied, Extremely satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jemy o., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

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