Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 557 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,114 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 557 reviews
Dimas A. W. M. Families - 10/02/2019 AccorHotels certified review
« Good but need improvement »

Overall is good, maybe i'll be rate 9 if the improvement was done. 1. Room is great. So big, clean and comfortable 2. Breakfast is great. So many choice and great taste. So yummy 3. Lobby is great with the pkayground. But some games need repair and complete so it can be use 4. Room service is good. But it must be need improvement. When i'm stay for 3 days, i use the glass and cup but in next day isn't change and isn't cleaned up and still dirty 5. Swimming pool is good. But need repair for the nuts in swimming pool. My boy was hurt in his foot because the floor from swimming pool

Linda Y. Families - 09/02/2019 AccorHotels certified review

Although there was a hiccup for the room service, I am impressed with the kindness and attentiveness of your employees. Specially the 2 security guards at the gate (one from Flores) who instantly helped my father with wheelchair and offering a seat knowing he needed the help. The buffet breakfast attendants were extremely accommodating and informative. These are the kind of people worth commending, recognised and acknowledge for their genuinity and sincerity. A real asset for your company. Never take anyone of them for granted.

Eka, W. B. M. Business - 09/02/2019 AccorHotels certified review
« Above average »

I have no much complaints about my 3 nights stay in novotel. However, toilet in my room has issue particularly in flush button which is need to be repaired. The food was good but f&b department has to be more creative in serving the food so the guests dont have to eat almost the same food each day. My suggestion is providing more local food (indonesian or east borneo food) in restaurants. In general other aspects are good or excellent but In my opinion you got only 7-7,5 point from 10 scale.

Syamsiah N. A. Business - 09/02/2019 AccorHotels certified review
« Quite good »

I like your hotel facility when I entrance here at 10 P.M Balikpapan time. Check in process was smooth. Hotel staff help me to go to my room. Some unconvenieces when I stayed here is bad tv program signal, can't connect to wifi, bath tub is broken, iron service need 2 hours (5.15 A.M to 7.25 AM); I have meeting agenda at 8 A.M.

F. Business - 19/01/2019 AccorHotels certified review
« Very good hotel »

Overal this hotel hotel is very good as expected. The recepcionist was very nice to me and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Najmul F., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your loyalty member with Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yulius Faizal Assistant Front Office Manager

Adjiprast Business - 18/01/2019 AccorHotels certified review
« my points haven' updated into my accorhotel account »

please updated accordingly my points into my accorhotel account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adji P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations. Regarding uncounted point during your stay, we have processed the point into your account. We apologize for the mistake, we are going to be more careful in the future and would like to say thank your for the cooperation. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Bambang Families - 17/01/2019 AccorHotels certified review
« MR »

No hot water at night time, the shower is not in good order TV quality is very poor not comparable to the advance technology we have today We sense thirsty inside the room, may be due to the AC (cause the RH very dry) Only one slipper available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bambang S. Thank you for taking the time to write this review. However, I am sorry to hear about your experience regarding water heater facility during your stay. Please be informed immediate action have been done to rectify this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wulan Indah Guest Relation Supervisor

Irawatu Business - 16/01/2019 AccorHotels certified review
« satisfied »

clean & comfort room food taste good nice view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irawati S., Warmest greeting from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for your loyalty member with Accor. Thank you with your feedback about clean,comfort,food taste and you get nice view. We will always maintained about cleanliness and maintained quality of food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Triana Families - 02/01/2019 AccorHotels certified review
« great and nice service »

novotel is one of my favorite hotel especially a breakfast is always good taste and many selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Triana Warmest Greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

Roni H. Z. Business - 28/12/2018 AccorHotels certified review
« Very good meals »

The room is clean, and the meals are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roni Z., Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Sincerely, Dewi Ningsih Duty Manager

Tinggi P. Business - 28/12/2018 AccorHotels certified review
« Overall is good »

Unfortunately ,Wi-fi signal in the room already terminated in the early morning. this condition very annoying to our work activity that hardly needed internat signal always in good and strength condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tinggi P., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Please accept our heartfelt apology about your experience regarding the WiFi facility, we will share with our team to smoothen the process in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Mr K. Business - 16/12/2018 AccorHotels certified review
« the room is excellent. Need to improve staff service at check in counter »

the hotel room and brakefast are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad B., Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly welcome by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan as I would be please to facilitate your booking, please do let me know. gm… I look forward to hearing from you and would like to thank you again for sharing your comments. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Ya Solo - 14/12/2018 AccorHotels certified review
« Good »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yusuf A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

Arief K. Business - 12/12/2018 AccorHotels certified review
« 1st choice hotel in Balikpapan »

Novotel Balikpapan was consistently provide its good services to Hotel Guest. I really feel welcome here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Arief K., Warmers greetings from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for being loyalty member Accor Plus Silver and always increase points and get the best room rates and the best services in any Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team and management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and choice Novotel Balikpapan for your stay and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel welcome, Yulius Faizal Assistant Front Office Manager

Ea Business - 07/12/2018 AccorHotels certified review
« could be better »

The room is already old. Need a renovation for it. Room for improvement: GOFOOD should can drop the food at the receptionist and helper should bring the food to the room. The other hotel is allow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R Edith A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Your feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms, as well as other areas such as meeting rooms and Fitness, it remains a key focus of our commitment to guests in providing new and exciting experiences. However, we implement for policy for taking food at security area for safety reason to our guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Hans A. S. Business - 07/12/2018 AccorHotels certified review
« Great stay at Novotel Balikpapan »

Great service with comfort room. Good previllege with le accor club member also. Thanks for the hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. A., Warmers greeting from Novotel Balikpapan, We very much appreciate with your comments during your stay at Novotel Balikpapan It is always pleasure to receive feedback. And I will share your comments with our team. Your feedback is very important with our team to be good of the future.and this is must to continuously improve the quality of our service Thank you for a long time to use Accor Loyalty Member and we hope your next visit will as pleasant as the previous one Sincerely, Yulius Faizal Assistant Front Office Manager

Anonymous Business - 04/12/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear I Nyoman S., Warmers greeting from Novotel Balikpapan We are very much appreciate your comments regarding your stay at Novotel Balikpapan. This is very important for feedback with our staff during your stay . Your comments will be share to our team.if you need reservation again, could you visit our hotel at www.accorhotels.com and get the new experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please rest assured of our best services at all times. Best Regards, Yulius Faizal Assistant Front Office Manager

Business - 03/12/2018 TripAdvisor review
« Business visit »

This time my colleague had to stay as my flight was cancelled. Thanks to the Novotel team Balikpapan for assisting my friend to check with my ktp and accor platinum card. I have stayed in this property a couple of times before and was very satisfied with its location and service. My request to the hotel is to put in my points/night asap. Thank you very much for your cooperation

Ben U. Business - 02/12/2018 AccorHotels certified review
« Amazing »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben U., Warmers Greeting from Novotel Balikpapan, We are very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for still to use Accor Loyalty Member to stay at Novotel Balikpapan.if you come again to Novotel Balikpapan we have room service 24 hours to give best service for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Andri Business - 30/11/2018 AccorHotels certified review
« Best hotel in Balikpapan »

Enjoy staying at Novotel Balikpapan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andri D., Thank you very much for the good rating given. We will be happy to welcome you back again and giving a pleasant experience as your last visit. Please do not hesitate to connect with us for your next arrival. Best regards,Dewi Ningsih Duty Manager

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