Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 556 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,065 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 556 reviews
Ea Business - 07/12/2018 AccorHotels certified review
« could be better »

The room is already old. Need a renovation for it. Room for improvement: GOFOOD should can drop the food at the receptionist and helper should bring the food to the room. The other hotel is allow.

Hans A. S. Business - 07/12/2018 AccorHotels certified review
« Great stay at Novotel Balikpapan »

Great service with comfort room. Good previllege with le accor club member also. Thanks for the hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. A., Warmers greeting from Novotel Balikpapan, We very much appreciate with your comments during your stay at Novotel Balikpapan It is always pleasure to receive feedback. And I will share your comments with our team. Your feedback is very important with our team to be good of the future.and this is must to continuously improve the quality of our service Thank you for a long time to use Accor Loyalty Member and we hope your next visit will as pleasant as the previous one Sincerely, Yulius Faizal Assistant Front Office Manager

Anonymous Business - 04/12/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear I Nyoman S., Warmers greeting from Novotel Balikpapan We are very much appreciate your comments regarding your stay at Novotel Balikpapan. This is very important for feedback with our staff during your stay . Your comments will be share to our team.if you need reservation again, could you visit our hotel at www.accorhotels.com and get the new experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please rest assured of our best services at all times. Best Regards, Yulius Faizal Assistant Front Office Manager

Business - 03/12/2018 TripAdvisor review
« Business visit »

This time my colleague had to stay as my flight was cancelled. Thanks to the Novotel team Balikpapan for assisting my friend to check with my ktp and accor platinum card. I have stayed in this property a couple of times before and was very satisfied with its location and service. My request to the hotel is to put in my points/night asap. Thank you very much for your cooperation

Ben U. Business - 02/12/2018 AccorHotels certified review
« Amazing »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben U., Warmers Greeting from Novotel Balikpapan, We are very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for still to use Accor Loyalty Member to stay at Novotel Balikpapan.if you come again to Novotel Balikpapan we have room service 24 hours to give best service for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Andri Business - 30/11/2018 AccorHotels certified review
« Best hotel in Balikpapan »

Enjoy staying at Novotel Balikpapan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andri D., Thank you very much for the good rating given. We will be happy to welcome you back again and giving a pleasant experience as your last visit. Please do not hesitate to connect with us for your next arrival. Best regards,Dewi Ningsih Duty Manager

Rafien M. A. Business - 29/11/2018 AccorHotels certified review
« Mediocre »

It was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rafien A., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Bong A. H. Business - 25/11/2018 AccorHotels certified review
« nice and clean »

wonderful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bong A H., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Dewi Ningsih Duty Manager

Augustinus G. Business - 23/11/2018 AccorHotels certified review
« Good ambience but oldish and need refurbish »

Good location, good food, good sleep, but need some refurbis or repair. And improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Augustinus G., Thank you for taking the time to share your stay in Novotel Balikpapan. We are happy to enjoy your comfort during your stay. We also thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. And you can contact us at du… so we can prepare you better. See you again at Novotel Balikpapan. Best regards , Dewi Ningsih Duty Manager

Tashia N. Business - 23/11/2018 AccorHotels certified review
« Decent business trip »

The room I stayed in was spacious, clean, and comfortable. The compliments are normal, like other hotels. The minibar was empty, there were only 4 canned drinks inside (it didn’t bother me, but I was just confused why it was empty). The sheets are clean and tidy. I have one complaint, the water in the bath was a bit yellow/brownish. I do not know where the color comes from, it could come from a rust in the faucet, or from the bathtub itself. It made me worried a bit about the hygiene of the water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tashia N., Thank you for your positive input towards our service during your stay with us. We are terribly sorry for hot water issue you experienced. We have passed on this inconvenient news to department concerned for having the solutions as soon as possible so that the next time you stay, you will find the comfort you are looking for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

R. D. Families - 20/11/2018 AccorHotels certified review
« mr »

I always enjoye to come in Novotel with my family ,and my Indonesian childrens like to come swimming there and the french Ambiance in this hotel. Only pity is we dont have anymore TV5

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D. R., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed the pool facility. Unfortunately, it seems that we did not meet all your expectations especially for our TV Channels, and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Munif Families - 19/11/2018 AccorHotels certified review
« My family is very happy during stay at novotel »

My children is very enthusiastic before check in at Novotel and very happy during staying at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Indarsih Munif A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Tan Business - 19/11/2018 AccorHotels certified review
« Tan »

Gd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tan C., Thank you for choosing our hotel and for taking the time to write a review. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager

Robby O. Business - 10/11/2018 AccorHotels certified review

Enjoy stay in Novotel Balikpapan. The location is good, staff are helpful, breakfast is great. However some rooms need renovation or upgrading, some rooms have problem with air-conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robby O., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay and our staff made your stay pleasant. We do apologize regarding air conditioner problem during your stay. Kindly be informed that your concern issues had been delivered into the our management for further action taken. We hope that we will have another opportunity to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

Lauda S. Business - 07/11/2018 AccorHotels certified review
« Short trip for business »

The room that i stayed was very good, it's spacious and very clean. The staff was very friendly and helpful. Enjoyed my stay in Novotel very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lauda S., Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Sincerely, Dewi Ningsih Duty Manager

Putra Business - 06/11/2018 AccorHotels certified review
« Not too much excited »

Hot water was not available in the last two days morning, room service was not satisfying. Breakfast menu is quite boring..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Viko Yuza D., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Muhtar A. Business - 24/10/2018 AccorHotels certified review
« Usual »

while stay in there is quite good but some room equipment didn't found like towels when entering the room, probably due to room readiness

Anonymous Business - 22/10/2018 AccorHotels certified review
« Bed line was dirty »

Bed line should be renew

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond H., Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as fitness or meeting rooms as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. gm… We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Marketing Communciation

pulun Business - 22/10/2018 TripAdvisor review
« Still the best hotel in Balikpapan »

The quality of staying is Novotel Balikpapan is satisfying. Started from reception, the receptionist know me, room selection (incl upgrade since I am Gold member), quality of bed and also variety of menus of breakfast. You may say other hotel is in the mall, but Novotel is is the winner of all in the town. Only walking distance to the best seafood restaurant on the beach. All the business people stay here, due to quality of bed, food and good meeting point, never crowded by other party which not related to your business.

Guntur H. Couples - 21/10/2018 AccorHotels certified review
« Fantastic »

The room is clean with nice bed, bathroom is clean also. Breakfast is super. Need routine check on the toilet since its a bit clogged though when we report it the mintanance staff fix it.

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