Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 557 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,096 reviews

Our guest reviews for Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 557 reviews
Triana Families - 02/01/2019 AccorHotels certified review
« great and nice service »

novotel is one of my favorite hotel especially a breakfast is always good taste and many selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Triana Warmest Greeting From Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

Roni H. Z. Business - 28/12/2018 AccorHotels certified review
« Very good meals »

The room is clean, and the meals are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roni Z., Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Sincerely, Dewi Ningsih Duty Manager

Tinggi P. Business - 28/12/2018 AccorHotels certified review
« Overall is good »

Unfortunately ,Wi-fi signal in the room already terminated in the early morning. this condition very annoying to our work activity that hardly needed internat signal always in good and strength condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tinggi P., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Please accept our heartfelt apology about your experience regarding the WiFi facility, we will share with our team to smoothen the process in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Mr K. Business - 16/12/2018 AccorHotels certified review
« the room is excellent. Need to improve staff service at check in counter »

the hotel room and brakefast are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad B., Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly welcome by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan as I would be please to facilitate your booking, please do let me know. gm… I look forward to hearing from you and would like to thank you again for sharing your comments. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Ya Solo - 14/12/2018 AccorHotels certified review
« Good »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yusuf A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wulan Indah Guest Relation Supervisor

Arief K. Business - 12/12/2018 AccorHotels certified review
« 1st choice hotel in Balikpapan »

Novotel Balikpapan was consistently provide its good services to Hotel Guest. I really feel welcome here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Arief K., Warmers greetings from Novotel Balikpapan, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Thank you for being loyalty member Accor Plus Silver and always increase points and get the best room rates and the best services in any Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team and management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and choice Novotel Balikpapan for your stay and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel welcome, Yulius Faizal Assistant Front Office Manager

Ea Business - 07/12/2018 AccorHotels certified review
« could be better »

The room is already old. Need a renovation for it. Room for improvement: GOFOOD should can drop the food at the receptionist and helper should bring the food to the room. The other hotel is allow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R Edith A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Your feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms, as well as other areas such as meeting rooms and Fitness, it remains a key focus of our commitment to guests in providing new and exciting experiences. However, we implement for policy for taking food at security area for safety reason to our guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Hans A. S. Business - 07/12/2018 AccorHotels certified review
« Great stay at Novotel Balikpapan »

Great service with comfort room. Good previllege with le accor club member also. Thanks for the hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. A., Warmers greeting from Novotel Balikpapan, We very much appreciate with your comments during your stay at Novotel Balikpapan It is always pleasure to receive feedback. And I will share your comments with our team. Your feedback is very important with our team to be good of the future.and this is must to continuously improve the quality of our service Thank you for a long time to use Accor Loyalty Member and we hope your next visit will as pleasant as the previous one Sincerely, Yulius Faizal Assistant Front Office Manager

Anonymous Business - 04/12/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear I Nyoman S., Warmers greeting from Novotel Balikpapan We are very much appreciate your comments regarding your stay at Novotel Balikpapan. This is very important for feedback with our staff during your stay . Your comments will be share to our team.if you need reservation again, could you visit our hotel at www.accorhotels.com and get the new experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please rest assured of our best services at all times. Best Regards, Yulius Faizal Assistant Front Office Manager

Business - 03/12/2018 TripAdvisor review
« Business visit »

This time my colleague had to stay as my flight was cancelled. Thanks to the Novotel team Balikpapan for assisting my friend to check with my ktp and accor platinum card. I have stayed in this property a couple of times before and was very satisfied with its location and service. My request to the hotel is to put in my points/night asap. Thank you very much for your cooperation

Ben U. Business - 02/12/2018 AccorHotels certified review
« Amazing »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben U., Warmers Greeting from Novotel Balikpapan, We are very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for still to use Accor Loyalty Member to stay at Novotel Balikpapan.if you come again to Novotel Balikpapan we have room service 24 hours to give best service for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Andri Business - 30/11/2018 AccorHotels certified review
« Best hotel in Balikpapan »

Enjoy staying at Novotel Balikpapan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andri D., Thank you very much for the good rating given. We will be happy to welcome you back again and giving a pleasant experience as your last visit. Please do not hesitate to connect with us for your next arrival. Best regards,Dewi Ningsih Duty Manager

Rafien M. A. Business - 29/11/2018 AccorHotels certified review
« Mediocre »

It was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rafien A., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Bong A. H. Business - 25/11/2018 AccorHotels certified review
« nice and clean »

wonderful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bong A H., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Dewi Ningsih Duty Manager

Augustinus G. Business - 23/11/2018 AccorHotels certified review
« Good ambience but oldish and need refurbish »

Good location, good food, good sleep, but need some refurbis or repair. And improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Augustinus G., Thank you for taking the time to share your stay in Novotel Balikpapan. We are happy to enjoy your comfort during your stay. We also thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. And you can contact us at du… so we can prepare you better. See you again at Novotel Balikpapan. Best regards , Dewi Ningsih Duty Manager

Tashia N. Business - 23/11/2018 AccorHotels certified review
« Decent business trip »

The room I stayed in was spacious, clean, and comfortable. The compliments are normal, like other hotels. The minibar was empty, there were only 4 canned drinks inside (it didn’t bother me, but I was just confused why it was empty). The sheets are clean and tidy. I have one complaint, the water in the bath was a bit yellow/brownish. I do not know where the color comes from, it could come from a rust in the faucet, or from the bathtub itself. It made me worried a bit about the hygiene of the water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tashia N., Thank you for your positive input towards our service during your stay with us. We are terribly sorry for hot water issue you experienced. We have passed on this inconvenient news to department concerned for having the solutions as soon as possible so that the next time you stay, you will find the comfort you are looking for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

R. D. Families - 20/11/2018 AccorHotels certified review
« mr »

I always enjoye to come in Novotel with my family ,and my Indonesian childrens like to come swimming there and the french Ambiance in this hotel. Only pity is we dont have anymore TV5

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D. R., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed the pool facility. Unfortunately, it seems that we did not meet all your expectations especially for our TV Channels, and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Munif Families - 19/11/2018 AccorHotels certified review
« My family is very happy during stay at novotel »

My children is very enthusiastic before check in at Novotel and very happy during staying at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Indarsih Munif A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Tan Business - 19/11/2018 AccorHotels certified review
« Tan »

Gd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tan C., Thank you for choosing our hotel and for taking the time to write a review. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager

Robby O. Business - 10/11/2018 AccorHotels certified review

Enjoy stay in Novotel Balikpapan. The location is good, staff are helpful, breakfast is great. However some rooms need renovation or upgrading, some rooms have problem with air-conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robby O., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay and our staff made your stay pleasant. We do apologize regarding air conditioner problem during your stay. Kindly be informed that your concern issues had been delivered into the our management for further action taken. We hope that we will have another opportunity to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

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