Novotel Balikpapan Hotel

Dear Mr. Puguh -., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our room and food quality.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mrs. Michele H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mrs. Dewi A., Thank you for your loyalty as our Le Club Member and taking the time to share your feedback. We hope to welcome you and your family back to our hotel very soon! Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Ivan Fadlun A., Thank you very much for the good rating given. We will be happy to welcome you back again and giving a pleasant experience as your last visit. Please do not hesitate to connect with us for your next arrival. Best regards,Dewi Ningsih Duty Manager

Dear Mr. Nizam -., Thank you very much for the wonderful rating of our hotel. We are delighted to hear from you that you are happy with our restaurant service. Especially the meal. In supporting our planet 21, we would like to inform you that some of fish, chickens, eggs, vegetables and fruits we serve to our guests are coming from our own property so we can guarantee its quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Sis A., Thank you very much for the good rating of our hotel. We are glad to see that your experience has met your expectation especially for liking our breakfast an item selections served. Your precious review will be used to improve our service towards our customers. We hope your next visit will be as pleasant as the previous one. Kind regads, Dewi NIngsih Duty Manager

Dear Azhar A., Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. I am so sad to hear that the way our Front Office team welcoming you didnt meet your expectation. As a 5 star hotel, We believe this is not the service that our guest expecting to have when they check in at our hotel. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Zulfa Roslani Marketing Communication

Dear Edith A., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. you will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Marketing Communication

Dear Mr. D. R., Thank you for choosing our hotel and for taking the time to write a review. Your feedback is very valuable to us as we work to be better each and every day. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards, Dewi Ningsih Duty Manager

Dear Mrs. Natalia G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay especially the foods. We hope to see you again very soon and make your next stay as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Triono -., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you and your family. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Alyas N., Thank you for taking the time to share your recent experience at our hotel. We are so glad that overall you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations especially for the temperature control for shower and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Tulus S., Thank you for your wonderful review during stay with us. We are glad to know that our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Sincerely, Dewi Ningsih Duty Manager

Dear Yosua I., Thank you very much for sharing your feedback regarding your recent stay. I’m glad that you appreciated our breakfast,Your very detail feedback regarding our room conditions were much appreciated. you will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Marketing communication

Dear Mr. Jemy o., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager