Mercure Siracusa Prometeo 4 stars

Customer review rating (ALL Rating) 4.6/5 345 reviews

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Mercure Siracusa Prometeo - Image 1
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Viale Teracati 20, 96100 SIRACUSA, Italy

Description

Our accommodation(s)

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100 SIRACUSA
Italy

GPS:37.0761, 15.281811

Telephone
Fax +39 0931 461616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  345 reviews

TripAdvisor Rating  4.5/5  1,539 reviews

Certificate of excellence 2023

Excellent Hotel, let down.

TripAdvisor rating 5.0/5

James D TripAdvisor review

Excellent hotel let down by poor room facilities. Two teabags, two coffee tubes, no milk no water and a cheap kettle that tainted your drink with a plastic smell and taste. Had to contact receptions on both days of our stay to let us have those basic items. Apart from that the room and bed were very comfortable. Now the really good points. On arrival wee had a wonderful welcome from a smiling Simon who assisted us with car parking. In the well stocked bar Giovanni helped to choose the wine. Dinner was very yummy with lots of choices and served with the undivided attention of Daniele, he is a real credit to the Mercure.

Fantastic choice for Siracusa!!!

TripAdvisor rating 5.0/5

Elisabettaamadi Business - TripAdvisor review

The Hotel is a great position and the building is quite new. The rooms are very clean and very well furnished . Well, organized and spacious. The breakfast on the sixth floor next to the pool is fabulous. Dinner was very well served. The staff are very attentive and polite. The organization of whole hotel is behind believe. The staff at reception and the staff at the restaurant excellent. Great choice .

Nice hotel with friendly staff.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room was good size and clean and comfortable. However, the mini bar was empty and there was no bathroom fan. Breakfast was disappointing with limited choice. Spa was excellent. Hotel was located too far from centre.

Dear Customer Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

Good stay, awful service

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The Front Office worker ( gray hair, 40-50 years) that was at reception when we checked in ( 15th March at around 9 PM) wasnt nice at all. Seemed it was forced to be there with no pleasure, giving short answers and was kind of angry at us. Shame...

Dear Customer Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

One of the hotel on our tour to visit Sicilia and really really good choice. Happy to see this place and for sure want .

TripAdvisor rating 5.0/5

WP8822 Couples - TripAdvisor review

Really nice hotel with fantastic person Umberto 🤝🤝🤝 We was for 3 days but next time will be more. Lower season is comfortable when You don’t like rush.hotel is located near to all places what everyone need. Thank You for help and support and see You next time.

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Other web-users rate our hotel

  • 333 reviews 9/10 Location
  • 321 reviews 8/10 Room
  • 357 reviews 9.3/10 Service
  • 7 reviews 5.6/10 WiFi
  • 262 reviews 8.8/10 Breakfast
  • 117 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.