Hotel - Mercure Siracusa Prometeo
Mercure Hotel Mercure Hotel

Mercure Siracusa Prometeo

4.5/5 1,258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Boat excursions
  • Other sports activities
    • Bicycles rental (Paying)
    • Athletics stadium (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 7:00-23:00
    • Opening hours : Week-end 7:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

93 air-conditioned rooms with LCD satellite TV, safe, minibar, ADSL Internet connection and telephone. Executive Rooms have a whirlpool bath and hydromassage shower.

  • 93 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Bidet
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 541 reviews

Our guest reviews for Mercure Siracusa Prometeo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,258 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jana K. K. Couples - 07/11/2018 AccorHotels certified review
« Friendly staff, beautiful spa »

Comfortable bed, nice spa, friendly staff.

Trish Couples - 02/11/2018 AccorHotels certified review
« Turned out to be a good location »

We had decided at the last moment to spend a night at Siracusa and jumped onto the Accor site and booked. When we arrived we were a bit concerned we were too far from "the action" but that opinion was quite incorrect. We were immediately opposite the Archeological Park, which was a delight, and very much what we wanted to see. The following day we walked down to Ortigia - the desk advised us it was a mile, which was a slight under estimation - but it was well worth the rather boring walk down a busy street to get to it. “Isla d’Ortiga” was blissful - a great cafe (Fratelli Burgio), a fun food market and an amazing Duomo. A long time ago it was a Doric Temple, with lots of columns, but like a lot of buildings in Sicily it was given a rather enormous shake up by an earthquake in 1693 and was rebuilt, using a lot of the old Doric columns, as a baroque cathedral. Sublime inside, but also amazing outside where you can still see the Doric columns. Such a surprise and delightful site. Ortigia has lots of little side streets, all seemingly with a curve which gives them added appeal. For a shopper - it would be heaven - lots of amazing boutiques, clever little places to browse. I would return to Siracusa as it has so so much to offer and because of the Archeological Park plus Ortigia it was a win win visit.

Anonymous Families - 22/10/2018 AccorHotels certified review
« comfortable upgraded room but with significant noise disturbance from rooftop restaurant »

Our room was upgraded to an executive room. Thank you. The room itself was very comfortable with good facilities. Unfortunately the room suffered from significant noise disturbance, particularly in the early morning when furniture was being moved around in the restaurant above. We could also hear the music from the restaurant.

Chris M. Business - 21/10/2018 AccorHotels certified review
« Reasonable room with good service »

Parking and reception was good, and we were upgraded to Exec room. The room was good, although the sound proofing wasn't great. Saturday night was difficult with food, as the restaurant had a limited selection. Paying was quick and easy, and wifi was OK.

Anonymous Friends - 17/10/2018 AccorHotels certified review
« Some good, some not so good. »

Positives: - Room was spacious and well designed and specified. - Check in was effortless - The bar staff was friendly - Free Parking Negatives - The room smelt from the toilet upon first entering. - There was a power outage which meant the air con was off - The front of office recommendation for the restaurant was only the same restaurant (EL Colibri) they sent everybody including the coach party. The problem was the food & service at the restaurant was poor - The Breakfast service never seemed to have any orange juice and staff not helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

Anupam L. Couples - 11/10/2018 AccorHotels certified review
« Very good »

All areas of facilities and service during my stay at the hotel was very good except for the room allocated, room 509, to me was directly under the 6th floor cocktail/bar area consequently the noise of chairs and tables being dragged was very disturbing. I was offered a bottle of wine as a compensation.

Anon Couples - 06/10/2018 AccorHotels certified review
« Excellent Hotel »

Extremely friendly and efficient staff. Excellent room and breakfast. Problem with Wi-Fi connection resolved by calling in computer expert who gave it his personal attention.

Julie Friends - 06/10/2018 AccorHotels certified review
« Great stay »

Hotel was clean, comfortable and when I contacted the hotel to make a number of enquiries with the hotel before my stay, they were very helpful and responsive - one of the best when staying with Mecure The only negative was that they rooms are not very well soundproofed so you hear a lot of noise from other guests in the corridors etc, especially when there are large tour groups in the hotel

Ivan A. Friends - 26/09/2018 AccorHotels certified review
« GREAT HOLIDAY EXPERIENCE »

We were a group of six and all the staff were extremely friendly and professional. The rooms were clean with all necessary eminities. Thanks you.

Kristy Couples - 26/09/2018 AccorHotels certified review
« Good location »

Was a lovely hotel, good base and clean and fresh. We were on the floor under the restaurant and in the early morning you could hear them above you dragging what sounded like chairs around above you.

Dr S. A. Couples - 23/09/2018 AccorHotels certified review
« A stay where all staff were polite and very helpful. »

Every aspect of service at the hotel is reliable, the food is reliable and there is a high standard of cleanliness. The situation of the hotel is convenient for visiting Ortigia as well as out of town. We will return with confidence of a good experience.

Paulo C. Couples - 19/09/2018 AccorHotels certified review
« Met expectations »

As expected from a hotel chain, functional but not warm. Breakfast was well served and staff, internet access adequate and room as described. The AC did not really cool the room but acceptable.

A M. Couples - 19/09/2018 AccorHotels certified review
« Good position and good quality rooms »

After a very slow booking in, due to there only one member of staff. However he was very helpful identifying good places to eat. After that our stay went well

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Perfect for our needs »

We found your staff very helpful and attentive. Your location was perfect for us as we were able to park the car and walk wherever we needed to go

Teresa G. Couples - 13/09/2018 AccorHotels certified review
« Very good hotel. »

Great comfortable bed - the single most important factor in a hotel stay. Clean rooms and excellent room service. Big towels! Lovely to have the pool and rooftop bar and restaurant.Very reasonable price considering the facilities. Extremely friendly and helpful staff. Very close to main archeological places of interest.Would go again to this hotel.

Janet Families - 17/08/2018 AccorHotels certified review
« Very good »

We all thoroughly enjoyed our stay at the hotel, The staff were friendly and helpful. The bedrooms were large clean and cool. We got adjoining rooms which wwas great.

Lisa W. Friends - 13/08/2018 AccorHotels certified review
« Absolutely perfect stay »

My stay was absolutely fantastic. I got a fantastic welcome. Perfect service from all staff. Always help if I needed it. I had everything I could ask for. Always smiling and helpful staff. Wonderful hotel.

Isabelle Families - 09/08/2018 AccorHotels certified review
« Hotel grand confort »

Très bon hotel, personnel avenant, infrastructure impeccable.

Ian Families - 05/08/2018 AccorHotels certified review
« Did not stay due to death resulting in cancelled trip »

I dis not stay at the hotel. Despite requesting to cancel the reservation, due to a death of one of the travellers, i waa not able to as the price was "no refunds".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, The cancellation of your booking has earned us a good € 3.00! You have booked an ECONOMIC, prepaid non-refundable rate and above all using the Vouchers ARE NOT REFUNDABLE, so for us it was not a deal but not a regret to having you as our guest. However, as it was already confirmed by email if you want to stay before 12/21/2018 we are happy to welcome you. Unfortunately they are rules which aren’t dependent of us. Best regards, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

Anonymous Friends - 27/07/2018 AccorHotels certified review
« Shame the pool closed early »

Modern clean room (TV cunningly disguised as black glass wall panel). On site garage and car park. We were disappointed the rooftop swimming pool was closed (for cleaning) at 7.30 pm, having been told it was open until 8pm by the receptionist, and when we'd booked this hotel in part because it had a pool. Barman Dario's offer of a drink on the house, while nice, didn't quite make up for it. Location is handy for the ancient Greek theatre, but a bit of a trek to Ortigia (we took a taxi back after dinner there).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer Thank you for spending your time evaluating our services. Regarding the early closing of the pool, done at 7.30 p.m. instead of 8.00 p.m. it was determined by an extraordinary cleaning made in advance for the high flow of customers and to safeguard the healthiness for all guests. Our location is well highlighted on any online booking sites, so it should never be a surprise for our customers. We thank you for the attention and hope to see you again in the nearest future Best regards Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

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