Hotel - The Sebel Twin Waters
The Sebel Hotel The Sebel Hotel

The Sebel Twin Waters

4.0/5 420 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MAROOCHYDORE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Private beach
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Billiards/Snooker (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Snack & beverage machine
See all services

Hotel location

Our rooms

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, twoand three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

  • 79 rooms
  • 100% non-smoking hotel
  • 78 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • TV with VCR
    • Opening windows
    • Remote control TV
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings
4.5/5 AccorHotels Rating 1,978 reviews

Our guest reviews for The Sebel Twin Waters

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 420 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Felicity Families - 17/02/2019 AccorHotels certified review
« Perfect place »

The apartments were wonderful, location was amazing with use of the Novotels facilities. Pools, lagoon, Maroochy River with boardwalk access plus a short stroll to the ocean. We will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felicity, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are glad to hear that you found us to be "The Perfect Place". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Philip S. Couples - 15/02/2019 AccorHotels certified review

we wanted relaxation and got it lovely walks beautiful surroundings well maintained pleasent staff that made you feel welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is great to hear that you had such a relaxing time and enjoyed our tranquil surroundings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Anonymous Families - 13/02/2019 AccorHotels certified review
« Quiet and enjoyable »

Accomodation was away from the hustle and bustle of the Novotel but we wanted to be in the excitement so it was boring and away from the action.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen , We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is disappointing to hear that you found the Sebel boring in comparison to Novotel Twin Waters. However, we are glad that you enjoyed the facilities at our sister property. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Sharon H. Families - 13/02/2019 AccorHotels certified review
« Absolutely beautiful rooms, beautiful setting. »

The rooms and grounds were perfect, couldn't be improved upon. We would've liked kayaks, fishing rods etc to hire to explore the river - the lagoon didn't really entice (too green!) Actually the main thing we were hoping to do was canoe up the river, didn't realise it wasn't an option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon H., We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is great to read your positive comments regarding the rooms and grounds. Considering that you had planned to canoe up the river, may we suggest that next time you access the river from an entrance point via our Boardwalk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Stephen G. Families - 12/02/2019 AccorHotels certified review
« Try to stay twice a year if we can , the staff are fantastic »

First stayed here about 7 years ago and fell in love, The office staff go above and beyond their duty to make your stay the best it could be . Never once have we had a bad stay or a normal stay , it’s always been exactly what the doctor ordered. We have stayed in every room on offer except for the singles . Every time , every room was perfect, a home away from home feel with the right amount of luxury mixed in to make for an even more relaxing stay . Most recent stay was in a 4bdrm Beach House with private pool , this is the second one we have stayed in and we’re not let down , absolutely amazing, a real good vibe place to stay with friends and loved ones . Back to stay in a Beach House with private pool this November , meeting our quota of staying at Seabel Twin Waters twice a year .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are so glad to hear that your stay was just as pleasant as your first visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Basil R. Couples - 10/02/2019 AccorHotels certified review
« Accommodation was OK, but very tired and in need of urgent make over »

The complex was ok, as described above , very worn out. a lot of the utensils were in very poor condition. Fan in bathroom didn't work. Good location to beach, swimming pools were nice. The relation with Novotel is terrible. The place is a dump and should be demolished. The food was terrible, tables falling apart. I would not advise that you direct any customers to this awful place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Basil R., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Shane A. L. D. Families - 06/02/2019 AccorHotels certified review
« Relaxing Australia Day Long weekend »

We would like to thank Jo for her high level of communication at the booking. The room we were placed in exceeded expectations for cleanliness and facilities as well as being recently refurbed. Balcony with the Weber BBQ was large and accomodating for a second family visiting for Aussie Day and the room position placed us at the forefront of the fireworks celebration which we talked about all night. We loved the Aqua park and it will be shame when it goes as it is a real hit with our family. Lots of laughs and stories in the evening about how everyone conquered different obstacles. I personally enjoy the hobiecats but recommend more supervision by the Novetel personnel to assist the inexperienced sailors that spend the bulk of the time going nowhere in the middle of the lake. The more actual sailing they do, the higher rate of turnover making the rest of the patrons waiting on the shore happier. Could also suggest a sailing class once a day be offered to improve this?? I know I wouldn't mind a tip or two even I have been sailing there for a number of years. Worst part is leaving such a relaxing place, so close the beach and travelling home. We always say we should come here more often and stay longer. Maybe next time. Thanks again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback and I will certainly share your comments with Jo in our Front Office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your suggestions regarding the complimentary sailing we have on offer and I will pass this onto The Novotel Activities Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Anonymous Families - 05/02/2019 AccorHotels certified review
« Enjoyment »

Check is was easy, Rooms was lovely and clean and the beds were incredible. Facilities including the aqua park were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niki, We very much appreciate your comments regarding your stay at The Sebel Twin Waters and we are really pleased you enjoyed our 5 star Sebel brand beds. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Simone Families - 05/02/2019 AccorHotels certified review
« Great position and facilities at the combined property »

Great position and facilities at the combined property. Property did not meet expectations and link between luxury escapes & then speaking directly to the property did not meet. Was made to feel like a second class booking and the only reason that we ever booked this property was due to luxury escapes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone S., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Patrick O. Families - 30/01/2019 AccorHotels certified review

Our family ralyy loved Twim waters Sebel. Reception Staff were friendly and helped us get the 3 bedrom house we wanted. The house was clean family really enjoyed all the activities and would love to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

George P. Families - 30/01/2019 AccorHotels certified review
« Clean and convenient location »

Clean and convenient location of apartment with good selection of activities around the lake. Would help having a room refreshed mid way through a 7 night stay as I understand you only offer this over 8 nights and we didn’t get one. Also more water activities that are all included in the stay such as paddle boarding would be great

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Clive Friends - 29/01/2019 AccorHotels certified review
« Great location and amenties »

3 night stay with another couple. Apartment well fitted out, everything we needed. Reception staff excellent on checkin checkout. Pool area and access to Novatel facilities a bonus. Easy access to beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, - in particular your comments regarding the apartments and front office staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

F. Families - 28/01/2019 AccorHotels certified review
« Very relaxing and accommodating. »

A lovely stay with the family. Quiet, no mad traffic. Activities for the whole family. A bit of something for everyone and a beautiful spacious unit with all the mod cons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharalyn, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are glad that you found your stay both relaxing and accommodating. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Michael G. Families - 27/01/2019 AccorHotels certified review
« Great accommodation, really enjoyed the water sports »

The accommodation was great, the kids really enjoyed the Novotel amenities, but maybe you could use the beach on your side as a swimming option

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are glad that the children enjoyed the Novotel activities. We hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Anonymous Friends - 26/01/2019 AccorHotels certified review
« Lovely, well appointed apartment; close to the airport and all amenities. »

Thoroughly enjoyed our time at Sebel Twin Waters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback regarding the apartments and amenities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Jessica B. Families - 23/01/2019 AccorHotels certified review
« Relaxing family fun »

The location can not be beat, the rooms lovely and very well layed out for a family! The fact you can access both resorts makes it a really fun experience. The fact that you are linked with the Novotel -you need to get them to update a few things to ensure a phenomenal experience This was as stated the best family holiday we have been on in a while!! The main reasons was: - the room layout (the special price we got) - the access to Creche - the outdoor PIMMS area was sooo enjoyable! - the beautiful gardens and path for the kids to scooter on - really enjoyed the aqua fun park (amazing staff) I believe if you made your creache (at the Novotel even better justs needs a little update - larger and maybe a soft play area) then I truly believe your offering a unique family fun holiday!! The Novotel could also do with a little update of their pool area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is great to hear that the resort suited all your needs as a family. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

S.b. Families - 22/01/2019 AccorHotels certified review
« Great facilities but tired accomodation. »

Chose the 3-Bed apartment and upgrade to lake view but had no view and the apartment No.54 was extremely tired, not cleaned well, beds uncomfortable, couch's absoloutely terrible. We had family staying in No.51 and the apartment was superb. I understand they are individually owned, but there must be a renovation standard or better quality control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments regarding quality control have been taken on board and shared with the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Kerrie S. Families - 22/01/2019 AccorHotels certified review
« Unit lovely but second bedroom unsuitable »

Single beds in second bedroom were suitable only for children. No air conditioning in second small bedroom. My 40 year old daughter was in pain with a bad back from mattress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive feedback. Your comments regarding the second bedroom and the quality of the mattress have been forwarded to the relevant departments.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Katrina Families - 21/01/2019 AccorHotels certified review
« Very relaxing atmosphere »

Enjoyable. Front desk was extremely helpful and made you feel very welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive such positive feedback. I will share your comments with our team, particularly our front office staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Anonymous Families - 21/01/2019 AccorHotels certified review
« Fantastic family holiday in a spacious clean well equipped apartment »

Loved our unit. We had do much room for six people. Kids had own space. Facilities at the Sebel and the Novotel were great. Unit was clean, beautiful furnishings, well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is wonderful to hear that we met your families needs in all regards. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

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