The Sebel Twin Waters 4 stars

TripAdvisor rating 4.0/5 430 reviews
The Sebel Twin Waters
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Hotel extras

With its spectacular Sunshine Coast location, The Sebel Twin Waters offers plenty of activities for guests who want to make the most of the outdoors, including a pool and nearby tennis courts, golf course, kayaking, fishing and snorkelling.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • MAROOCHYDOREPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage (Nearby)
  • Services for children
  • Golf
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Snack & beverage machine

Hotel location

The Sebel Twin Waters

80 North Shore Road
Twin Waters
4564
twin waters
australia

Check-in from 14h00

Check out up to 10h00

  • SUNAIR BUS :  

  • SUNCOAST PACIFIC BUSES :  

  • By plane

    MAROOCHYDORE At 5km / 3.11 miles - Shuttle paying

  • By train

    NAMBOUR At 30km / 18.64 miles

GPS :-26.635807, 153.099638

Our accommodations

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, two and three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Coffee/tea making facilities

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Coffee/tea making facilities

3 Bedroom Apartment 2 Queen and 2 Single Beds

  • Max. number of persons: 6
  • Coffee/tea making facilities

3 Bedroom Beach House 2 Queen and 2 Single Beds

  • Max. number of persons: 6
  • Coffee/tea making facilities

4 Bedroom Beach House 2 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Coffee/tea making facilities

Our guest reviews for
The Sebel Twin Waters

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,152 reviews

tripadvisor

TripAdvisor Rating 4.0/5

430 reviews

Good holiday break with good facilities especially for the children

Customer review rating 4.5/5

Jennifer H. Families - 11/09/2019 AccorHotels review

Nice apartment with room for everyone to join in and have their own space. Good position overlooking the lagoon. Kitchen appliances were good. Only negative was the wifi availability - not very good at times.

Dear Jeniffer, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologies for our Wi-Fi, this is an external provider that we are currently working with to resolve the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

One of the best laid out apartments we’ve stayed in. Perfect!

Customer review rating 4.5/5

Janine P. Friends - 09/09/2019 AccorHotels review

We had a very relaxing break, mainly dining out, though did BBQ seafood at the apartment. Apartment had everything we needed to dine in.

Dear Janine, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great experience, thoroughly enjoyed our stay. Our unit had everything we needed to be extremely comfortable.Grea

Customer review rating 4.5/5

Michelle J. Families - 09/09/2019 AccorHotels review

Great, the staff were helpful and friendly. The unit was nice and clean, the beds were comfortable, the unit layout was superb.

Dear Michelle, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Mrs

Customer review rating 4.5/5

Vivien Families - 08/09/2019 AccorHotels review

The 4 days at the Sebel Twin Waters were very enjoyable. Reception staff were helpful and obliging. The house we were allocated (#56) was in a great position but needed some kitchen items replacing/updating- we were cooking for 7 people - a complete set of saucepans (only 2 saucepans available) and the oven needs replacing (the symbols on the dials have disappeared and the shelves are tilting). When I mentioned the oven issue when checking out one of the ladies on reception mentioned that she knew there was a problem with the shelves so I wonder why this wasn't fixed before.! The two large beds in the house were exceedingly high (I'm only 150cm) so I had to use a step to get onto it and the small support legs under the bed were all at a precarious angle in the main bedroom, not the 2nd bedroom. There was no other furniture in the 2 main bedrooms other than the bed and bedside tables, so, for example, I had to sit on the floor to put my shoes on! On a positive note the house had many unexpected items for toddlers - high chair, toys/books, security gate etc. The apartment #74 was perfect for my son and his family's requirements. I would stay at the Sebel again, but would require to know exactly which accommodation I would be getting.

Dear Vivien, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the apartment you stayed in was not as you expected, as all our units are individually owned it is up to our owners on how they decorate their apartments. As for the over, this is an issue we have only just been made aware of and are in the process of auditing and replacing all dials. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Relaxing

Customer review rating 4.5/5

Anonymous Families - 07/09/2019 AccorHotels review

Really enjoyed our stay thankyou! Everyone was so friendly.

Dear Jacinta, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Fabulous apartment, quiet, relaxing with a beautiful and tranquil outlook across the lagoon

Customer review rating 4.5/5

Martine M. Families - 07/09/2019 AccorHotels review

Check in was quick, staff explained every well and were very friendly. We stayed in apartment 70, lovely drive through the grounds to carpark. Apartment tastefully decorated, fantastic size and layout - words walking through the door were WOW WOW WOW. Loved the outdoor area, the ample space and view. Apartment was well equipped with all we could have wanted for our stay. Overall, a little piece of paradise on the Sunshine Coast.

Dear Martine, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great 3 bed beach house!

Customer review rating 4.5/5

Anna Families - 05/09/2019 AccorHotels review

Although check in was easy (pick up key from locked box), I was surprised that reception was closed at 2pm on a Sunday. The beach house was clean and spacious but would have been great if basics (oil, paper-towel, enough washing up liquid/toilet paper/garbage bags for the week) would have been included (even if for a small fee as we ended up buying everything and then throwing it out). It was a shame that our friend's pre-wedding BBQ was abruptly shut down due to noise complaints (no music and baby was asleep in the bedroom) at 7.30pm on a Friday night. It felt like no compromise had been attempted by management which was disappointing. The location of the resort is perfect. Very close to the beach and airport, and loved the view of the river (even though we didn't pay extra to upgrade to a lagoon view).

Dear Anna, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. We do apologise our reception hours were not as expected however we do make ourselves as available as possible to attend to any of your needs throughout your stay. As for dish washing liquid, toilet paper and garbage bags we have plenty to spare all you had to do was reach out and our amazing House Keeping team would have been there in a heart beat to stock up your supplies! We are sorry you went out and purchased your own. Unfortunately we have a very strict no party policy and as we were receiving complaints from other guests and residents we had to act upon this. Thank you again for sharing your experience, and we hope your next visit will be more pleasant! Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great stay but minor issues

Customer review rating 4.5/5

James Families - 03/09/2019 AccorHotels review

Excellent room and facilities. Booked through luxury escapes for a great price. But some of the inclusions of the deal advertised were not provided or not completely provided. For example a voucher at the day spa and daily pool towel hire... we were told we get only one set throughout the stay and would need to launder ourselves. Also the most important issue was a coffee table glass top wasnt secured to the table and was missing a mount which left it unbalanced and unsecure. Unfortunately one of the kids dislodged the glass smashing it and resulted in a minor cut to both the child and my partner whilst cleaning the mess up. She notified the office immediately of the incident and left the office feeling that staff were more worried about passing on the cost of replacing the glass top then the danger the child was exposed to and the minor injuries sustained. Thoughout the stay my partner had mentioned numerous times to family members that the glass was moving and for people to be carefull and adjusted it as she saw it out of place to make it safer and prevent such an incident. We both regret not telling managment to address the issue before the incident occured. Thankfully we were not charged for the glass but it left an unpleasant finish to the holiday as it happened on the last night. In saying all this our experience overall was a good one and i think the location and facilities suits our needs perfectly and will no doubt book another holiday at sebel twin waters when the opportune time comes

Dear James, Thank you for taking the time to tell us about your experience at The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that as soon as we were made aware of the coffee table incident we acted on it immediately; of course your child and their safety was our immediate priority and we are sorry if this was not expressed clearly enough. We do look forward to hosting you again on your next stay We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Accommodation was great, food not so great.

Customer review rating 4.5/5

Helen Business - 03/09/2019 AccorHotels review

The accommodation was wonderful and peaceful once the planes stopped at night. Glad you don't have a 24 hour airport :) The breakfast at Novotel was atrocious. The food was cold, the service was mediocre and the coffee was terrible. The place was packed and there was only 2 staff members trying to clean up and help everyone. Not what I'm used to in a 4 star hotel. The breakfast was so bad, I didn't even use my $50 voucher I had for my stay as we didn't want to go back there for dinner.

Dear Helen, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. We are sorry about your experience over at the Novotel and this is unfortunate that it tarnished your time over here at the beautiful Sebel; we will absolutely pass on this feedback to our sister property. Once again we are sorry about this experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

It was great

Customer review rating 4.5/5

Vera P. Couples - 02/09/2019 AccorHotels review

Beautiful clean apartment. Lovely beach and surroundings

Dear Vera, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters
Customer review rating 4.5/5

Linda E. Couples - 02/09/2019 AccorHotels review

We had a very enjoyable and happy stay. The apartment was very comfortable and very clean and well appointed, with everything we needed provided. We had a beautiful view over the lagoon and enjoyed the surroundings and facilities. This was my fourth visit to Twin Waters, we will return!

Dear Linda, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Beautiful Location to Relax

Customer review rating 4.5/5

Edward Families - 01/09/2019 AccorHotels review

Enjoyed the location with the beautiful lake view. Unit was lovely, spacious and a lovely outside deck. Only complaint is that the stove is very aged to the point that you cannot read the printing on the control panel as it has all come off so to turn on is all guess work. Also the oven wasn't cleaned as there was some cooked food still stuck to the alfoil. However, this would not deter us and we will book again. Being able to use the facilities at the resort is a big bonus too.

Dear Edward, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I have passed on your feedback on the ability to read the oven dials and we will address this; we look forward to your next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Its a strange place

Customer review rating 4.5/5

Dianna Couples - 27/08/2019 AccorHotels review

The Sebel Twin Waters is a bit hard to get your head around, as it is not a hotel nor a typical apartment hotel. However once we got used to it we did enjoy the stay, which was very conveniently located for us. The plusses.. The apartment (93) was spacious, quiet, clean, fairly well equipped and had a very pretty outlook. The minuses.. There were no services and it was a long way for a coffee. The resort itself (Novotel) looked like it was undergoing some sort of renovation which we didn't know about and it looked very tired and forlorn. The internet was a problem as it didn't work nor did the heating in the living room. I think it would be a nice gesture to have an expresso coffee maker in the apartments and to leave a few simple staples like pepper, salt, oil etc as a gesture of goodwill. Its hard to buy these things in small enough quantities for a short stay. Thanks for listening

Dear Dianna C., We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. At The Sebel being fully self contained units we are very lucky to be able to have full use of the Novotel facilities which are only a 500m walk away; as for coffee we have an abundance of beautiful surrounding cafes all also within walking distance and we really pride ourselves in supporting our local businesses in this aspect. We do apologise for the Wi-Fi, this is provided from an external source and we will get into contact with them in regards to improving its quality. I have also noted your concern for the air-con unit and this has been logged with maintenance, we appreciate you bringing this to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

A pleasant break

Customer review rating 4.5/5

Geoff Families - 26/08/2019 AccorHotels review

Staff were very attentive. While the property was quite well appointed, it is overdue for maintenance. Minor faults with the dishwasher, toaster, microwave and iron. No power points at the bed head for running a CPAP machine or for charging a mobile phone. Internal timber work (stair treads, handrails etc.) overdue for a new finish coat. One of the screens for the main bedroom was lying on the roof outside the window.

Dear Geoff, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. We really appreciate you letting us know about the appliance issues, we will go assess this and ensure everything is in working order. As for the screen on the roof, we have passed this onto maintenance for repair, thank you again for bringing this to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Sebel

Customer review rating 4.5/5

Leviana R. Families - 26/08/2019 AccorHotels review

Was very nice my family was very happy didnt want to come home .room was very nice feel like our own house.friendly frnt office seble staff made us welcome .and lastly friendly staff very nice and very humble Semi R. was so great made my grand daugter welcome and we looking foward next holiday with Sebel .thanks .

Dear Semi, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback, and we are so glad that our apartments at The Sebel served as a home away from home. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Pleasant

Customer review rating 4.5/5

Cathy R. Friends - 26/08/2019 AccorHotels review

Our 2 bedroom apartment was comfortable and well fitted out. We enjoyed the easy walk to the beach for our daily sunset stroll.

Dear Cathy, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback; especially feedback regarding our surroundings- it really is a beautiful location. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Wonderful

Customer review rating 4.5/5

Sue Families - 24/08/2019 AccorHotels review

Beautiful accommodation, perfectly situated, very comfortable and lots to do

Dear Sue, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is so nice to hear that you felt comfortable with lots to do! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Disappionted

Customer review rating 4.5/5

Ron H. Families - 23/08/2019 AccorHotels review

First we seen your name on the $1 list , that didn't happen , second told we had a upgrade , nothing could be further from the truth , this unit possible a 5 out of 10 , last year 10/10 When asked why we were told this was a upgrade, was told because we had a lake view , soon pointed out we paid extra for that , then told to ring the office direct, and when told Jo I did vend of conversation

Dear Ronald, Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.The $1 breakfast is a Novotel offering and as the Sebel is located so close we often get confused with them as we do not offer any food or beverage on location. As for the upgrade the lagoon view always comes at an additional cost because it is so highly sought after because of its sheer beauty. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great location and facilities for a family get-together

Customer review rating 4.5/5

Mike &. J. F. Families - 22/08/2019 AccorHotels review

We booked 3 x 3-bedroom houses for our family get-together for 1 week in August. This is the 3rd time we have had such a family gathering and thus we knew what to expect. This time was even better than before as the 3 houses were all located side by side, overlooking the lagoon with grassed area and beach mostly to ourselves. This made it very convenient and user-friendly for our group who ranged in age from 3 to 79. The houses are most comfortable with everything provided and a short stroll around the lagoon gives access to the Novotel and its facilities, especially the pool, and the free use of catamarans and kayaks on the lagoon. And there is a beautiful quiet, patrolled surf beach just across the road. All in all a very hard to beat location for a large family group.

Dear Mike, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. We love our return guests and are so happy to hear this stay was even better than your last! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Nice family getaway

Customer review rating 4.5/5

Jasmine Families - 20/08/2019 AccorHotels review

Clean apartment with reasonable amenities. Added advantage of access to Novotel Twin Waters Resort which comprise of beautiful landscape and wildlife and water activities. Great place for young children with well-suited activities.

Dear Daniel, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. we do apologies for the wifi service, this is something that we are currently working through with our providers and hope will be a quick solve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters
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