The Sebel Twin Waters 4 stars

TripAdvisor rating 4.0/5 425 reviews
The Sebel Twin Waters
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Hotel extras

With its spectacular Sunshine Coast location, The Sebel Twin Waters offers plenty of activities for guests who want to make the most of the outdoors, including a pool and nearby tennis courts, golf course, kayaking, fishing and snorkelling.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • MAROOCHYDORE
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage (Nearby)
  • Services for children
  • Golf
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Snack & beverage machine

Hotel location

The Sebel Twin Waters

80 North Shore Road
Twin Waters
4564
twin waters
australia

Check-in from 14h00

Check out up to 10h00

  • SUNAIR BUS :  

  • SUNCOAST PACIFIC BUSES :  

  • By plane

    MAROOCHYDORE At 5km / 3.11 miles - Shuttle paying

  • By train

    NAMBOUR At 30km / 18.64 miles

GPS :-26.635807, 153.099638

Our accommodations

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, two and three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Phone(...)

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: ‌4
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Phone(...)

3 Bedroom Apartment 2 Queen and 2 Single Beds

  • Max. number of persons: ‌6
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Phone(...)

3 Bedroom Beach House 2 Queen and 2 Single Beds

  • Max. number of persons: ‌6
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Phone(...)

4 Bedroom Beach House 2 Queen and 4 Single Beds

  • Max. number of persons: ‌6
  • Views: Garden side, Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Phone(...)

Our guest reviews for
The Sebel Twin Waters

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,078 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

425 reviews

Disappointed

Customer review rating 4.5/5

Gayle F. Families - 12/06/2019 AccorHotels certified review

Beds too hard and And uncomfortable. But most of all I was very disappointed that I could not use my accord Plus card on The occasions when it suited me I purchased two cards for this trip for my family to use, and every time l went to use it l wasn’t Granted the full discount like explain to me on the purchase.

Dear Gayle F., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is unfortunate that there was a miscommunication regarding the use of your membership discount at the food and beverage outlets at Novotel Twin Waters. We have forwarded this feedback to membership services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

The location and view were great and the unit was very nice (with a couple of defects), so overall my experience was very pleasant.

Customer review rating 4.5/5

Lyndon H. Families - 08/06/2019 AccorHotels certified review

Very enjoyable stay. It was a nicely furnished and well equipped unit in a quiet and convenient location with a great view. There were some issues- faulty clothes dryer, TV remote not working, kitchen tap loose and for 'senior' people such as my sister and myself, who stayed there, the steps were a bit gruelling. Overall we really liked our stay and would consider staying again.

Dear Lyndon, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team.Your comments regarding the maintenance issues in your unit have been forwarded to the relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Relaxing

Customer review rating 4.5/5

Anonymous Families - 08/06/2019 AccorHotels certified review

Relaxing, convenient location. Good amenities and so close to spectacular beach

Dear Jo, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are glad to hear that you had an enjoyable and relaxing stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

good

Customer review rating 4.5/5

Debbie Families - 03/06/2019 AccorHotels certified review

My voucher, wine and wifi package was forgotton and I had to go and request it the building fire alarm went off at 4am on a very cold morning and we all stood freezing for 35min, there was no apologise the next day or a choc or anything to acknowledge it to guests. Room 72 had very little accessible cupboard space (doors locked) and few items to use in the kitchen

Dear Debbie, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your health and safety is of the utmost importance to us, and we do have to respond to any fire alarms. Your experience in obtaining your package vouchers has been brought to the attention of our front office staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Amazing

Customer review rating 4.5/5

Annette Families - 03/06/2019 AccorHotels certified review

The view & apartment was amazing, so large & inviting, relaxing & private for our two adult boys staying with their wives.

Dear Annette , We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are happy to hear that your accommodation suited your family's requirements. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Very good small group workshop setting

Customer review rating 4.5/5

Wayne D. Business - 02/06/2019 AccorHotels certified review

Our visit centred around conducting a small group workshop for six couples/business owners. The 4 bedroom beach house's main kitchen/lounge/alfresco area worked fantastically for a group this size vs booking a closed in meeting room over at the Novotel. Everyone was delighted wit the amenity.

Dear Wayne , We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are happy to hear that your accommodation suited your requirements. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Bit of a refurb needed outside

Customer review rating 4.5/5

Anonymous Families - 27/05/2019 AccorHotels certified review

Very good. Excellent set up for our large family gathering

Dear Murray, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that our facilities were suitable for you family gathering. Your comments regarding the need for an outside refurbishment have been noted and forwarded to the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Awesome

Customer review rating 4.5/5

Sonya Families - 26/05/2019 AccorHotels certified review

Very helpful to make my daughters wedding day a smooth wonderful day.

Dear Sonia, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. Our staff were more than happy to assist with your daughter's wedding. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Comfortable but not memorable

Customer review rating 4.5/5

Jonathan Families - 25/05/2019 AccorHotels certified review

It was ok but the resort is tired and needs a major refurbishment.

Dear Jonathan K., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments regarding the appearance of the resort have been noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Nice and relaxing

Customer review rating 4.5/5

Natali Families - 20/05/2019 AccorHotels certified review

It was nice, the apatment is well equipped and in a peaceful location

Dear Natali, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are glad that your found your apartment well equipped and the location peaceful. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great family escape

Customer review rating 4.5/5

Amy M. Families - 20/05/2019 AccorHotels certified review

We had a wonderful stay at the Sebel. This holiday was able to meet the needs of everyone from all ages (children to grandparents). The grounds are impeccable and our facials at the day spa were incredible. The were some things that could be improved - there were not many utensils, salad bowls, platters, mugs etc in the apartment and we had to wash up our cutlery and plates every time we ate as there were only 6 of each and 6 people staying in the apartment. - There was only seating for 5 people in the lounge, another couch would've made things more comfortable - We only received 2 soaps and 2 bin liners for 6 people and we had to go out on the first day to buy more supplies. - We had 2 infants with us which were crawling around the apartment and there was a lot of dust under furniture, the tv unit, on lamp shades etc and they were covered in dust. - Some of the exercise equipment in the gym needs updating - I was using the first treadmill and the incline setting did not work, my Dad was using the weights of the weight machine and the metal bar that holds the weights was getting stuck and not going down the hole, consequently Dad couldn't lower the weights unless one of us was there to push the metal bar down the hole. Thank you Kind regards Amy

Dear Amy, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are glad to hear that overall your stay was a pleasant one. It is always a pleasure to receive feedback. I will share your comments regarding the dustiness of your unit with our housekeeping team, and we will be addressing the issue of kitchen utensils and equipment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you utilized the facilities at our sister property Novotel Twin Waters, and your feedback regarding their gym equipment will be forwarded to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Relaxing

Customer review rating 4.5/5

Lauren Families - 16/05/2019 AccorHotels certified review

Lovely spot. Surroundings were beautiful and the apartment was well equipped and comfortable. It was very quiet also

Dear Lauren, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are glad that you enjoyed your stay, finding your apartment well equipped and comfortable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Beautiful unit made the stay so relaxing . handy to everything

Customer review rating 4.5/5

Avalon L. Friends - 11/05/2019 AccorHotels certified review

Checking in was easy no problems ,staff were helpful and friendly . found it a lovely walk over to restaurants , resort was very clean and well maintained . plenty of room in the unit .

Dear Avalon, We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Love the Venue.

Customer review rating 4.5/5

Phil B. Business - 09/05/2019 AccorHotels certified review

As you may know we are now regulars at Sebel Twin Waters as it is a perfect venue for conference we attend every time they have Australian dates. Noticed the decor was a bit shabbier this time especially wear tear marks on walls and The only other issues were an Ant infestation we forgot to mention to Reception and the stay wasn't long enough :)

Dear Phil, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the housekeeping and maintenance have been noted, and forwarded to all concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Beautiful

Customer review rating 4.5/5

Phoebe T. Friends - 08/05/2019 AccorHotels certified review

Amazing

Dear Phoebe, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are very glad that you had such an enjoyable stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Perfect room late check out and lovely communication

Customer review rating 4.5/5

Courtney Families - 08/05/2019 AccorHotels certified review

We have stayed 3 times. This is the 1st time I requested a ground floor unit which was given and also a late check out which was also not a problem. I also received a call on the morning of check in to say we could come early.

Dear Courtney, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are very glad to hear that you had an enjoyable stay and that your requests were met without any problems. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Good experience but unit needs a couple of things attended to

Customer review rating 4.5/5

Valda W. Families - 08/05/2019 AccorHotels certified review

The reception staff were welcoming. The unit we stayed in was nice however the lounge is very dirty, the thermostat in the oven doesn’t work so our dinner was burnt, no exhaust fan working in bathroom and flooring around toilet area was not clean

Dear Valda, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. Thank you for pointing out the issues that you encountered during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the cleanliness of the unit and problems with the oven and exhaust fan have been noted. We are currently working to rectify these issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Beautiful view, lovely house, great staff

Customer review rating 4.5/5

Fiona M. Business - 08/05/2019 AccorHotels certified review

Wonderful staff friendly and helpful, easy checkin and checkout. Beautiful place.

Dear Fiona, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. We are very happy to hear that you had such an enjoyable stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Spacious townhouse

Customer review rating 4.5/5

Liz S. Families - 06/05/2019 AccorHotels certified review

Satisfactory but not up to Accor's usual standard.

Dear Lisa, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the standard of the unit have been noted. Thank you for mentioning this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters

Great short break

Customer review rating 4.5/5

Anonymous Families - 06/05/2019 AccorHotels certified review

Check in was quick and we were upgraded to a lagoon view which was lovely. The apartment was well equiped although there should have been pool towels in the unit. We had to pay $5 for pool towels. This should have been made clearer when checking in and I would have bought some from home. The apartment was. hold friendly and had beach toys which made the lack of beach towels surprising. We had breakfast both days at the Novotel and wouldn't do that again, there was a very long wait to get a table. Overall happy and will return. Reception was really helpful.

Dear Bob, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding towel hire have been noted. Thank you for this feedback. We are glad that overall your stay was an enjoyable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharron Howitt Property Manager The Sebel Twin Waters
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