Hotel - The Sebel Twin Waters
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The Sebel Hotel

The Sebel Twin Waters

80 North Shore Road 
4564  TWIN WATERS
AUSTRALIA

379 reviews
TripAdvisor Rating Based on 379 reviews
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From 371.00 AUD Non member rate
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Massage  (Nearby)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)

Services and practical information

  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • MAROOCHYDORE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Massage  (Nearby)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Private beach
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Billiards/Snooker (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Snack & beverage machine
See all services

Hotel location

Our rooms

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, twoand three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

  • 79 rooms
  • 100% non-smoking hotel
  • 78 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Telephone
    • TV with VCR
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.5/5 AccorHotels Rating Based on 1,251 reviews

Our guest reviews for The Sebel Twin Waters

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 379 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ashleigh Couples - 14/08/2017
« Didn't fulfil deal promises »

The stay was fantastic, but upon purchase we were included in a range of vouchers that we never saw. (Bottle of wine, meal vouchers, spa vouchers, late check out, free wifi etc)

AccorHotels certified review
Joanne J. Families - 14/08/2017
« Seamless and smooth from check in to departure »

Our guests were extremely satisfied with their accommodation and the friendly service provided

AccorHotels certified review
Graeme Couples - 14/08/2017
« The rooms were spacious and comfortable and amenities were adequate. »

We enjoyed the location;- the grounds of the Sebel and attached Novotel were great for family with a young child and it was useful having access to the restaurants at the Novotel. Our unit had a deck roadside which we used in the mornings to catch the sun;- the drawback being a fairly constant stream of noisy vans and trucks - not the least of which was your groundsman's cart. It would be an improvement if this was converted to electric.

AccorHotels certified review
Erin Families - 13/08/2017
« Family stay »

Smooth arrival, perfect spot, and staff were just awesome. Nothing was too much trouble, and the kids had a blast. We will be back for sure!

AccorHotels certified review
Julz Couples - 13/08/2017
« Great place for a quiet getaway »

We were very happy with our apartment it had everything we needed and a great view of the lagoon. We found if you wanted any food or beverages after 10pm you were out of luck. A good place to stay for elderly or young families as it was very quiet.

AccorHotels certified review
Josephine Couples - 13/08/2017
« Great location »

We expect if accommodation is classified as 4 star it is clean, comfortable and a pleasure to stay in. All the gardens and surrounds were well kept and very tidy. We had hoped our villa was not going to be tired which we realise is the responsibility of the actual owners. The couch was very dirty and all the underside of the dining room chairs torn and just hanging down. The facilities seemed to be perfect for young families . All staff were friendly and helpful.

AccorHotels certified review
Kate Families - 12/08/2017
« Place is falling apart and disgusting. LIED about wifi. NO WIFI AND NO EXCUSE! »

We had to stay at this place for a conference because the Novatel was booked out. We booked 8 nights in a ‘beach house' and brought our teen kids. We were going to be working the majority of the time. The bad… First, the condition. This place was built a fairly long time ago, 15 years? But boy are they run down. Everything that is a hard surface is damaged and falling apart. The wood veneer, the laminate, the tiles, it’s all peeling off and chipped and disgusting. The decor is 1990s horror show with literally PLASTIC SOFAS. Not just nasty material but LITERALLY PLASTIC. Disgusting. Paper thin walls. Literally. You will be whatever temperature the outside air is. We were there in winter and it was FREEZING at night and you can hear EVERYTHING outside and in the next room, everything. Then it was things like coat hangers, revolting old plastic or metal things and only a few per person. Really?? You’re charging $350+ a night and you can’t afford a $5 pack of wood coat hangers from IKEA?? Please. And we are staying there for 8 nights and we were given ONE roll of extra toilet paper, between three toilets and four people. There’s just zero care and zero effort made on behalf of management. Second, WIFI. We are told by the reception that we will be getting free wifi because we are Accor premium whatever members. We get to the house and tried to hook into the wifi. My kids use it all the time and we were working and we work in images and tech so we use wifi A LOT. It doesn’t work. They have a help line, well that was an oxymoron. A woman who sounded like she’d never even been on the internet basically couldn’t help us. I then call the reception and they tell me casually ‘oh yeah you can’t really get wifi in the house, you can come down to reception and it’s ok in here or you can sometimes get it in the pool area.’ WHAT??? She said she’s always surprised when people assume they will get wifi. She tried to tell me it was ‘the area’ and they they were waiting for NBN. Lies, lies and rubbish. I could get the wifi from residents near by if I had their password. The reason they have no wifi is because they don’t want to PAY for it to be set up correctly. I work in tech. I KNOW. The thing is if they had told us this before we left we could have organised something portable. We could have done something but instead we are stuck in this stupid place with nothing but our phones and they don’t care at all. Third, endless leaf blowers. I get they have a bunch of guys running around tiding all the plant life. I get they want it neat. I do. But seriously there was not longer than 10 minutes the entire week where we didn’t have some kind of machine noise going on around us. Leaf blowers, sand smoothers, whipper snippers. It was endless!! Just STOP! The good?? The lake thing is pretty and the weather in the area at that time of year is great. But the food at the Novotel is TERRIBLE and there’s nothing unless you drive for a good 15 mins. I will NEVER stay at this place again unless I am forced to for work. I am disgusted by their lack of standards and lies about WIFI. We are in the 21st century people!! WAKE UP!

AccorHotels certified review
Haylie H. Families - 11/08/2017
« Beautiful quiet family holiday »

We loved staying in number 44. It was like a home away from home for us. It was quiet and peaceful and we loved being able to use the facilities at the Novotel that was included.

AccorHotels certified review
Chris E. Families - 11/08/2017
« Great accommodation and resort only spoilt by not having access to some of the inclusions of the deal we had bought.  »

My sister, niece and I travelled to the Sunshine Coast to attend my aunt's100th birthday party. We were very lucky to get a LivingSocial deal for a 4 night stay in a 2 bedroom apartment. We thoroughly enjoyed both the apartment and the resort. There was, however, one problem. Our deal included: • $50 food and beverage credit for use at one of 3 onsite dining venues at Novotel Twin Waters • complimentary kayaks and catamarans When we went to Novotel Twin Waters to book a table at one of the restaurants, we were told that all of Novotel Twin Waters was booked by a conference during our stay, meaning that we could not use our voucher for the restaurants and did not have access to the kayaks and catamarans. There was a caravan selling food at The Sebel Twin Waters on the Monday night and after pressing our point, Novotel Twin Waters agreed to let us use the voucher at the caravan. While it was a very enjoyable stay, we were very disappointed at not being able to have a special dining experience at one of the restaurants and, having looked forward to using the kayaks and catamarans, also being denied this experience. We feel that because of these issues the value of the deal was significantly reduced. In future, I think that you should at least inform purchasers of the deal that this may occur and therefore reduce the benefits and value of the deal.

AccorHotels certified review
Grace Couples - 10/08/2017
« Beautiful beach and surroundings »

Accommodation was ok, but beach and surroundings really beautiful.

AccorHotels certified review
Chris Business - 09/08/2017
« Tranquil stay »

I loved the apartment i shared with 2 other ladies for a 4 day photography conference. There was nothing i needed that wasn't provided. Beds were comfortable, great showers and bathroom products. It was mostly very peaceful. A little noise at night coming from the Novatel but still able to sleep. I was ill or would have enjoyed it a lot more. I would love to have taken advantage of the beautiful morning walks most of the ladies did. The lady at reception rang a very good local medical centre who fitted me in right away and followed up with my results after i left. Very pleased with my stsy.

AccorHotels certified review
J W. Families - 07/08/2017
« Amazing  »

We rented three homes on the lake side. And the views were amazing and the situation perfect The house we had could have been in better repair, and cleaner the screens could not be seen through up stairs ! Hovwever the stay was for a family wedding and it couldn't have been better No wifi though which upset some guests

AccorHotels certified review
Anonymous Business - 05/08/2017
« Nice and quiet complex »

The place is nice and feel secure. However the wifi never work and we unable to find the light switch for the pool. Also there was a stain on on of the bedroom curtain

AccorHotels certified review
Noelene Friends - 03/08/2017
« Satisfactory overall »

Very good except for negotiating the stairs with large suitcases to the main bedroom,this was difficult for over 70 year old people with knee problems,we have stayed at the Sebel previous & had a unit with a lift access from the garages to the unit which we thought would be the same again.We have booked 3 units again for February 2018 & have requested easier access.

AccorHotels certified review
Brad T. Business - 02/08/2017
« Satisfactory »

we were booked in for the incorrect periods (one day earlier) which caused some concerns but was fixed by the accor staff satisfactorily. There were no curtains on the rear (lake) side, and front kitchen windows and would have been inconvenient for a longer than two day stay.

AccorHotels certified review
The C. Couples - 01/08/2017
« Mixed »

Loved the big house we rented (we upgraded and paid for it, after one day as a tribe moved in upstairs and we had been specific about needing quiet. from a two-bedroom apartment); only two of us but we wanted space and peace and quiet. Unimpressed by the Novotel conference, during which the hotel facilities were closed to the public and the boom-boom music thundered across the water until 11.15 pm even though the Sebel house rules call for quiet from 10pm.We stayed for two weeks and Novotel, including the bar and food outlets, were closed for half of that time. Manager (good bloke) and staff were most helpful.

AccorHotels certified review
Warren L. Couples - 01/08/2017
« Okay »

The last 2 nights was very good.

AccorHotels certified review
Rob Families - 31/07/2017
« Awesome »

Great value and trouble free.

AccorHotels certified review
Not S. Families - 29/07/2017
« Excellent once we found the right accommodation to meet our requirements  »

First apartment allocated wasn't suitable for a number of reasons however, the staff at The Sebel Twin Waters worked with us to find accommodation that suited our needs & we were 100% satisfied. The beach house we stayed in was outstanding & would be happy to return tomorrow if we could.

AccorHotels certified review
Ann M. C. Families - 27/07/2017
« Very Good »

Had a great time was good for children only one comment could have been more crockery items for kitchen no plastic cups or containers for fridge no microwave dishes with lids other than that great

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