Hotel - The Sebel Pinnacle Valley
The Sebel Hotel The Sebel Hotel

The Sebel Pinnacle Valley

4.5/5 394 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundromat

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Rowing  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Basketball facilities
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)
  • Skiing
    • Snow Skiing
    • Ski school facilities (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 42 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 family rooms
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,020 reviews

Our guest reviews for The Sebel Pinnacle Valley

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 394 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Julie L. Couples - 11/10/2018 AccorHotels certified review
« Wonderful time as always. »

Everything from staff to accomodation was excellent as we have become accustomed to in our many visits,if I had to be critical of anything would be the restaurant menu, if you are staying for a length of time as we were the menu became quite boring, what we did have was delicious but we were surprised no chicken at all or fish other than salmon on the menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to provide us with your feedback. It is always nice to see some friendly faces around the resort and we love having yourself and Paul stay with us. Thank you for your suggestion. We definitely could look into trying to switch things up more with our menu. We look forward to your next stay. Sincerely, Teagan

Angel A. R. Families - 11/10/2018 AccorHotels certified review
« Excellent »

The rooms allocated to us was perfect for a family. I've shared my photos and the surroundings of the resort, everyone loves it and wants to know more. We love the place and definitely we'll go back. Timing is the only issue. Thank you so much for making our holidays special providing us great service, wonderful staffs, clean room and best room. We had a wonderful stay. Thanks once again. Angel and R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angel and R., We are thrilled to hear that you have enjoyed your stay with us. It was our pleasure to have you at our resort. We hope you family enjoyed their time together and got a chance to try the mini golf, tennis, basketball and other activities on offer. We look forward to seeing you again. Sincerely, Teagan

Karen Couples - 10/10/2018 AccorHotels certified review
« relaxing with clear crisp air »

relaxing with helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Thank you for sharing your experience on your recent stay with us, and we hope your next visit will be as pleasant as this one. Sincerely, Vicki

P. E. Families - 07/10/2018 AccorHotels certified review
« A wonderful relaxing experience »

We had a very pleasant time. Our rooms were clean and comfortable and the grounds were a delight. Our only glitch was that it took over an hour for our breakfast to arrive and as we were anxious to spend a day in the snow this was disappointing. The food however was lovely as were the staff. We understand that you were short staffed on the day. It certainly would not prevent us from returning...it was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We are thrilled that you enjoyed your stay with us. It has been a wonderful snow season so hopefully it was a beautiful trip up to Mount Buller for you and your family. We are sorry to hear about the long breakfast service, thank you for being so understanding. We certainly do hope to see you again. Sincerely, Teagan

Wayne Couples - 06/10/2018 AccorHotels certified review
« We like the location and been here before, we were left a little underwhelmed this time »

This is at least our 4th time here, so we do like the place. This stay was for our 5th wedding anniversary, and we had booked a one bedroom apartment for 2 nights. On arrival we were given a very brief welcome, and went to our room to find a bottle of sparkling wine courtesy of the hotel to celebrate our anniversary. Very nice touch. Our room was nice as always, and we enjoyed dinner on the first night in the hotel restaurant, although the service could be improved. The next morning we ate breakfast in the restaurant, and were told it could be a long wait. Even with the warning, we didn't expect it to be over an hour wait. The following morning it was better, down to "only" 45 minutes wait. The food was good though, even if you could die of thirst during the wait with such little service. The 2nd night we were going to have dinner in the restaurant, but were told it was booked. This wasn't such a bad thing, as we tried the Mill Inn which was fantastic. On our return from there we decided to use our Accor member free drink voucher, only to be told it was only for 1 drink and we would have to pay for the other. This goes against everything else we have received in the past, and against our understanding of our entitlements as Accor members. Eventually we were allowed another free drink, but this simple thing left us very annoyed. Once again I would say we enjoyed our stay here, we liked the room, the location and the meals, but the service this time left us underwhelmed.

Ray C. Couples - 05/10/2018 AccorHotels certified review
« Mr Ray C. »

Very Pleasant, quite, relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray Thank you for your feedback, we are pleased you had a restful stay. Sincerely, Vicki

Romina E. Families - 05/10/2018 AccorHotels certified review
« Fabulous »

Facilities were great and staff very helpful. I was staying with my 9 year old son and we loved it. Especially the wildlife..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Romina We thank you for your lovely feedback on your stay with us. I will share your comments with the team. We hope your next visit will be as pleasant as the previous one. Sincerely, Vicki

Elisabeth H. Families - 02/10/2018 AccorHotels certified review
« Another fantastic stay at pinnacle valley. »

It's always a pleasure to stay at pinnacle valley. Lovely surroundings. Impeccable service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth, Thank you for taking the time to provide us with your feedback. We are thrilled that you enjoyed your stay with us. We hope you got the chance to unwind and relax. We hope to see you back again. Sincerely, Teagan

Sp Families - 02/10/2018 AccorHotels certified review
« Not able been assisted in my current health condition »

It should have been perfect but was assigned at 1 st Floor Level which absolutely cause inconvenience with my current situation ( knee problem) No lift and using the stairs everytime you go out from your room is nightmare for me.

Brett Families - 01/10/2018 AccorHotels certified review
« Everything great except the food »

Great room, house staff courteous and prompt. Sadly the breakfast was slow and horrible. To punctuate all of our poached eggs could be used to kill Germans in the First World War. Runny 3-4 min egg try 20-30 min. I’ve never had egg whites tougher then beef steaks.

Anonymous Families - 01/10/2018 AccorHotels certified review
« Gorgeous location and friendly staff »

Relaxing time away in a truly beautiful setting. Rooms were very well furnished and decorated with great amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to complete the survey and share your feedback. We hope to welcome you back one day. Sincerely, Vicki

Brendan Couples - 30/09/2018 AccorHotels certified review
« Lovely weekend away »

Can’t find fault. Great service. Arrived later than expected. Staff called us to check when we were arriving as kitchen was about to close. We ordered over the phone, but got cutoff before we ordered dessert. Chef stayed behind later to do our desserts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your stay with us. It is always a pleasure to have you stay and we are more than happy to help. Hopefully we will be seeing you around again. Sincerely, Teagan

Retropc Families - 29/09/2018 AccorHotels certified review
« Beautiful location, well appointed and designed room, and great facilities. »

Fabulous week. Perfect location for a relaxing time, with the Buller ski fields so close by it is perfect for us. Peaks restaurant had wonderful food, albeit too pricey to eat there too often. We will certainly be coming back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your comments regarding your stay at the The Sebel Pinnacle Valley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teagan

Lynda P. Families - 29/09/2018 AccorHotels certified review

Relaxing , enjoyable , great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda, Thank you for taking the time to provide us with your feedback. It is fantastic to hear that you enjoyed your stay with us. How wonderful that you got the chance to relax and enjoy the surroundings. We hope to see you back again. Sincerely, Teagan

Craig Families - 29/09/2018 AccorHotels certified review
« It's Great place to stay close to Mt Buller »

Our visit was short , but we were impressed with the facilities , The only thing we noticed was the TV in the main living area was on a strange angle. and couldn't be tilted to a level position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, It is brilliant to hear that you enjoyed your stay with us. We are very lucky to be in such a beautiful location and are glad that you enjoyed the surroundings and facilities on offer. Thank you for your feedback, we can certainly look into the positioning of the TVs in order to offer a better experience. We hope to see you again at some point. Sincerely, Teagan

Roger Families - 28/09/2018 AccorHotels certified review

Most well maintained resort I had ever stayed at!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for taking the time to provide us with your feedback. Our team works very hard to maintain the rooms, facilities and grounds at our resort so thank you for noticing their hard work. We are thrilled that you enjoyed your stay with us and hope to see you back again at some point. Sincerely, Teagan

Will M. Solo - 28/09/2018 AccorHotels certified review
« Excellent »

Well looked after

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will Thank you for providing feedback, we appreciate you taking this time and strive to improve. Sincerely, Vicki

Michael S. Families - 24/09/2018 AccorHotels certified review
« Great place. »

Room was spacious enough for a family with 2 children. The stairs were pretty squeaky which was a little annoying. Kitchen good. The lack of a laundry we thought would be an issue, but turned out it wasn't. The room was very warm. Gas heater was great. Shower good. Drying cupboard works a treat. The fire pit out by the bbq was great for our small kids to roast marshmallows and the hotel set it up for us. (Although the 2nd night I had to re-set is as it didn't have enough kindling). All in all a really nice place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your great feedback! We are so pleased that you enjoyed your stay with us. We hope to welcome you and your family back the resort one day soon! Best regards, Alisha

Graeme J. Couples - 18/09/2018 AccorHotels certified review
« Relaxing, quiet and a pleasant break »

The facilities were great, the staff were most helpful and we has a lovely break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, We are thrilled to hear that you enjoyed your stay with us. We are glad that you enjoyed the facilities we have to offer and the surrounding grounds of our resort. Thank you for taking the time to provide us with your feedback and we hope to see you back again. Sincerely, Teagan

Drago T. Couples - 15/09/2018 AccorHotels certified review
« The property and the staff always made our country escape wonderful every time we stay. »

The property ticks all the boxes for us. Teagan, Brad and staff are always welcoming and go above and beyond to help. It was the perfect break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drago and Mary-Louise, Thank you for such a lovely review and it was our pleasure having you both here! We are so happy that you enjoyed you stay with us and look forward to having you both back in November. Thank you also for the lovely card and lollies! Kind regards, Brad

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