Hotel - Mercure Oakridge Wanaka
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Mercure Hotel

Mercure Oakridge Wanaka

Corner Cardrona Valley and  Studholme Roads 
9381  WANAKA
NEW ZEALAND

953 reviews
TripAdvisor Rating Based on 953 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor heated pool
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request

Services and practical information

  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • QUEENSTOWN
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundromat
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-20:00
    • Opening hours : Week-end 18:00-20:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 130 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 27 family rooms
  • 2 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Oakridge Wanaka

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 953 reviews
TripAdvisor review
Family - 17/07/2017
« kids and hot pools »

My family stayed at the Oakridge hotel during the Winter season. We had dinner at the hotel with the kids - the meals were excellent quality and staff were friendly. There are 7 hot pools at about 40 degrees and 2 pools at 30 degrees. These were a huge hit with both the parents and the kids. Our room was large and suitably comfortable - kitchen, laundry in room, large king size plus bed and bath.

TripAdvisor review
412tomi Couples - 21/06/2017
« Excellent experience! »

Mercure Oakridge Resort Lake Wanaka was wonderful. A relaxing setting with gorgeous views, and staff that was friendly and helpful. The gym facilities were one of the best I've seen at a hotel, which was a real highlight.

TripAdvisor review
Couples - 05/06/2017
« Nice Stay »

The resort was nice well kept and the staff very friendly. Only complaint would be that the room was smaller than we expected and my pet hate is the TV remote batteries were dead? Resort had the best gym ever, just a pity we never got time to use it.

TripAdvisor review
Family - 27/05/2017
« Not good »

We had a self contained unit which was very average. Obviously built for a low price. Room had no suitable heating for winter conditions had to get another heater to try and warm the place. The fittings were also sorely lacking.

TripAdvisor review
Couples - 26/05/2017
« Comfortable hotel »

The hotel is situated some distance away from the town centre. It does not have a lake view. It is however, a very comfortable apartment style hotel. The restaurant was good, and the rooms spacious and clean. It was very good to have a washing machine and drier in the unit.

TripAdvisor review
Couples - 05/05/2017
« Magnificent views of mountains »

A comfortable apartment ideal for a very relaxing getaway. Stunning views of Wanaka and autumn colours and scenery.A short distance from the lake away from the hectic tourist scene. Has lovely outdoor heated pools

TripAdvisor review
Friends getaway - 21/04/2017
« Fantastic Property »

Was on tour of the South Island with my wife and friends and was not sure what to expect. Wanaka is a very pretty part of New Zealand and the hotel exceeded all expectations. The rooms we got were in fact apartments with a great view of the hills/mountains and with full Kitchen facilities, Dining and Sitting area, Washer and Dryer in it. Highly recommended. The only regret was that we spent only one day/night at this resort.

TripAdvisor review
Couples - 15/04/2017
« Average... »

Good location, okay room however rooms not well sound proofed and then our roof leaked around 5am. We rang the front desk and were told we would have to until the morning, someone came to look at 7.30! Nobody once apologised for the inconvenience, it was just brushed off as the fault of the people above us, which it was, but we were staying at their property and our satisfaction was in their hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear moogletpooglet, Thank you for taking the time to leave your feedback. We do apologize for the inconvenience caused by the flooding in the above apartment and we have spoken to our maintenance and front of house team that dealt with the situation to go over your comments and to ensure that we can do all in our power to leave a guest feel satisfied after a fault of this nature. We wish you all the best on your onward travels.

TripAdvisor review
T186ZDritas Couples - 09/04/2017
« Spacious and relaxing »

Nice and big studio with lots of kitchen space, dining and sitting area. Room was fairly clean. Washroom is modern, but can use some update/maintenace/cleaning (pink watermarks in caulking, chipped caulking). The room was on sale at the time so it was good value.

TripAdvisor review
223lt Couples - 13/02/2017
« I believe there must be some other better choices »

To start with, the hotel is not easy to find while driving. There is no clear sign of Mercure or Accor but the sign says other hotel name, which causes some confusion. There is no benefit for Accor Sliver member here. At least I didn't even get any compliment drinks. The soundproof of the room is poor as it has a thin joint door with next room. We were given a room on the ground floor. Since there is no thin layer of curtain between the window and the thick curtain, there is no privacy if we want to open the window to get some fresh air. The water from the shower easily gets to the ground outside of the bathtub. The edge between the floor and the toilet base is leaking water every time when flashing toilet, but we didn't notice until we found the bathmat next to the toilet became dirty colors...yak! Not a very pleasant experience this time. Although the bed is comfortable and the room is reasonable clean, for the price I paid for a Grand Mercure, it is not worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 223lt, We regret that you did not enjoy your stay with us and take your comments on board in our strive to provide the best possible service to our guests. Our hotel name is Mercure Oakridge Resort and we do have this advertised at the entrance to our property. All of our rooms have net curtains for privacy and daylight to be let through. We have spoken to our maintenance team to resolve the issue with the toilet and please do not hesitate to contact our team if there is anything out of place in your room. Please note we are not a "Grand Mercure" property, we are a "Mercure" property. We wish you all the best on your onward travels.

TripAdvisor review
Couples - 14/01/2017
« Mercure wanaka »

Property well laid out rooms,restaurant,swimming pool.room was nice but let down by hair on bathroom walls and shower area.Also walls are paper thin and could clearly hear ajoining apartment.service average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear doncM5022FG, Thank you for taking the time to leave your feedback and your positive comments relating to our room layout, restaurant and hot pool facility. We take any concerns regarding room cleanliness very seriously and will be speaking with our housekeeping team to go over your comments to ensure our high standards are well maintained. Once again thank you for your review and we wish you all the best on your onward travels.

TripAdvisor review
Couples - 13/12/2016
« A better place to swim than the lake! »

Very friendly staff. Nice spacious rooms with balcony. The heated swimming pools and hot tubs are excellent. We found the restaurant meals good but lunch was not available. Nice to have two TVs in the room but the TV channels were very limited with no sports, movies or international news channels.

TripAdvisor review
vanessacG6571YC Couples - 12/11/2016
« best place we stayed in on the South Island »

This hotel is a little out of town but was perfect for us as we had a car and enjoyed the quiet location. We loved our room and the spas were amazing after a long day driving. Great value for money and Wanaka is absolutely beautiful. A must see if travelling through the South Island.

TripAdvisor review
Keellie Couples - 07/11/2016
« Lovely Hotel, shame about the thin walls »

The service was outstanding that we received here, the hot springs were nice and relaxing and the meals were good too. However the 6.17am wake up call from the people next door due to the thin walls and their morning activity was not really appreciated and extremely disappointing. When there are not a lot of people staying the better option would be to not put people right next door to each other.

TripAdvisor review
RFJ73 Couples - 21/09/2016
« VISIT TO FRIENDS »

The service and the unit was good but the only problems were no Sky TV and no free Wifi in the room. This was unusual for an Accor listed Hotel. On discussion with Reception they said I should have had a Wifi voucher in my welcome card but this wasn't there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RFJ73, Thank you for your review and your positive comments regarding your room and service. We do provide a selection of satellite channels and we will be speaking with our front of house team to investigate as to why your Wi-Fi was not provided appropriately. Once again thank you for your review and we wish you all the best on your onward travels.

TripAdvisor review
Family - 12/08/2016
« Great base camp for a skiing family »

we loved the spacious one-bedroom apartment with a full kitchen and washer/dryer. all amenities for the kitchen, down to dish soap, scrub path, and dish towels provided -- made it very easy. the warm welcome from the reception desk, the prompt responsiveness to a few requests showed great service. the outdoor hot tubs and heated pool presented a great way to end the day of skiing. And the location of the Mercure Wanaka is on the road to the one resort (Cardrona) and not far from the other (Treble Cone)

TripAdvisor review
Gmm1 Family - 10/07/2016
« NZ2016 »

After a big say skiing and being cold, the hot tubs are a welcome sign. Remember to go straight to the hot tubs when you get back to help you recover and because there aren't as many people. Easy to find and quiet

TripAdvisor review
Couples - 29/06/2016
« Average »

Our room was messy with towels left over from previous day and we asked for milk and even though the supervisor said she would bring we were never brought our milk , we stayed here before and was a larger room so when we were put in the tiny room with no sky TV we were very unhappy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zacchary C, We regret that you did not enjoy your stay with us, we will be speaking with our housekeeping team regarding your comments to ensure our high standards of room cleanliness are maintained. We do have multiple room types available and we do suggest selecting one of our apartments when booking if you are looking for a larger floor space. We wish you all the best on your onward travels.

TripAdvisor review
Business - 08/06/2016
« Below Par »

Overall not good - we requested a quiet room when we booked online due to a hectic business trip - on check in we found our room had bed beside car park - the front desk while polite did not seem to understand our request - despite 2x advising we would pay for an upgrade it still took approx. 10 min to sort this - room OK but hard to keep warm in main living area - on return to room end of 1st day found toothpaste residue still in sink , rubbish not cleared and bed only pulled up not made - overall not what I would expect for the tariff paid - Internet connection very poor with slow download - only doing emails and limited searching !

Our hotel has responded to the review
Our hotel has responded to the review

Dear DCL2012NZ, We regret that you did not enjoy your stay with us and we do take your comments on board in our strive to provide the best possible service to our guests. We will be speaking with our reception team to look at ways to improve on how we handle room type upgrades to provide a more efficient service for our guests. We will also be speaking with our housekeeping team to go over your comments to ensure our high standards of room service are well maintained. Thank you for your review and we wish you all the best on your onward travels.

TripAdvisor review
Eva R Couples - 28/05/2016
« Mercure Oakridge Wanaka »

The property and the room are pleasant, and the staff are friendly. The property is not located 1.57 km from town center as stated on the website, but it suits us as we prefer a quieter location. The pool and sauna were inviting but at -1 degree we did not try it. We were advised that the pool was heated to between 25-30 degrees.

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