Hotel - ibis York Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis York Centre Hotel

3.5/5 2,089 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 91 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,116 reviews

Our guest reviews for ibis York Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,089 reviews
Andrew Business - 14/07/2018 AccorHotels certified review
« Felt a bit tired »

The staff and welcome was as good as ever but the quality of the hotel left something to be desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Xyz Families - 14/07/2018 AccorHotels certified review
« Good. »

Good. Friendly Staff. Convenient Location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Abc Couples - 14/07/2018 AccorHotels certified review
« Room rather tired. »

We were in a "disabled" room and there was mould around the shower seat and safety rails. When the shower was first used, it blew the curtain back, soaked the door and bedroom carpet. The door was swollen and cracked from previous soakings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH M., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Jackie Families - 14/07/2018 AccorHotels certified review
« Mrs »

The rooms were clean but run down, the carpets were lifting in places and stained, the bathroom was very small and part of the flooring was coming away, there was a stale smell in the room and the walls were marked, the staff were lovely and very helpful, breakfast was delicious with plenty of choices. The hotel was situated in a good area close to the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACKIE P., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Friends getaway - 13/07/2018 TripAdvisor review
« Budget hotel with a premium price tag based on location »

It's a place to stay for a night and that's about it. Room was very basic and tired. Bathroom door was warped as shower flooded the wet room, bathroom was dirty with mould and mildew everywhere and a dirty shower curtain (pointless given it was a wet room). My stay met it's purpose and to be honest I was impressed with being able to leave luggage there during the day and check in later. I was also impressed that when I left my new phone charger there I was able to get in touch via email with a quick response and get it posted out to me. However, very disappointed that when it arrived it had been swapped for a old grubby version rather than the new one I had left behind. Disappointing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank You for your review of ibis York Centre, I am sorry there were problems with your room which I have shared with the housekeeping team. I also apologise fro the mix up with posting out your charger. I am pleased you appreciated the staff trying to help and the ability to leave your luggage. I do hope we can welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

Paul Couples - 12/07/2018 AccorHotels certified review
« Poor »

I had a room that joined another with a door way, the people in the next room were noisy, I asked the desk if they could give me another room as I couldn't get to sleep for the noise. They said there were no other rooms and that the hotel was fully booked. I went to book in at Premier Inn in York via the internet for one night and the Ibis on the The Mount showed rooms available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL O., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Dawn Couples - 12/07/2018 AccorHotels certified review
« Just what I expected. »

Clean and comfortable, with a very good breakfast. Perfectly placed for all tourist attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAWN R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Anonymous Friends - 12/07/2018 AccorHotels certified review

Hotel location was great. Room was clean and breakfast was very good. The bed had seen better days and was very soft. The bathroom was really tiny and the shower was hanging on by a thread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Ian S. Couples - 11/07/2018 AccorHotels certified review
« Hotel stay »

Friendly staff, room clean and adequate for our needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Dei J. Couples - 11/07/2018 AccorHotels certified review
« Not good at all »

Our room was so small,we could not pass each other without one of us going over the bed! The fan extractor in the bathroom did not work,and it was stifling hot. The staff where very nice,but nothing was done about our complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHERYL J., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Family - 11/07/2018 TripAdvisor review
« There’s no air conditioning in the summer season. »

If you’re planning stay here in the summer season, better think about it twice. As there’s no air conditioning nor fan in the room. We visited here in jul and checked in after 6pm. The 1st room they assigned to us was facing the main street and temperature inside this room was hotter than outside street temperature. And there’s 3 steps to climb up before reaching bathroom. Luckily, they have another room which is facing residential area for us to change. And the temperature for the 2nd room is more acceptable than the 1st room although still no air conditioning. But at least, upper window can be opened from this room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank You for your review of ibis York Centre, I am sorry the room was very hot due to the exceptionally hot weather outside and no air conditioning. We have purchased a large amount of fans to help with this. We look forward to welcoming you back in the future. Kind Regards John Holroyd General Manager

Maria Friends - 10/07/2018 AccorHotels certified review
« Not very safisfying comparing to other Ibis »

The room is good but there are not hand towels in the bathroom..why not? Very expensive for what you get. Staff very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIA PILAR R., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Room was very hot and air conditioning did not work! »

Reception staff very helpful. Room clean. Hair dryer and aircon did not work

Our hotel has responded to the review
Our hotel has responded to the review

Dear alan L., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

David P. Solo - 09/07/2018 AccorHotels certified review
« What one would expect at this price level »

I would have liked more of a French experience. The meal sheet even left out the e in tartare! On the third night of my stay the room service was incomplete, though this did not really matter. Staff were all helpful and friendly. First breakfast coincided with a large group all breakfasting at the same time, but subsequently all was calm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Patricia M. W. Friends - 09/07/2018 AccorHotels certified review

A drastically over-priced minimalist hotel. Facilities bare barrack style. Not even a net at the window. Plastic furniture (one chair), no bath, soap dispenser - about it. Public areas- less comfort and decor than a railway ticket office. Lift shuts before you have much chance to get it, knocking things out of your hands (entrance adorned by plastic cactus). After outrageous price per room, extra charge for breakfast - buffet of dried out bake beans, sawdust sausages and what looks like straw or paper gratings (dried out scrabbled egg). Hardly any fruit - bits might be left floating around in dark liquid. No table service. Make your own coffee and teas with packets and machines. Experience: awful. A true rip off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICIA M., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Dolf05 Families - 09/07/2018 AccorHotels certified review
« Not great value for money »

Great location Large room which was basic No air conditioning despite heatwave Good choice at breakfast but not all good quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAY D., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Robert H. Couples - 07/07/2018 AccorHotels certified review
« Not the best »

Staff were polite and helpful and the breakfast was reasonable for the price paid. Room was not clean lots of dust and floor hadn't been hoovered. Shower didn't work properly as there was little cold water coming through it causing the shower to be very hot. Room was very stuffy there was some sort of AC/heater which only operated on a fan mode.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT H., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

J. A. Couples - 07/07/2018 AccorHotels certified review
« Less than expected »

My wife and I had a three day stay at the hotel, early July 2018. At that time there was an Heatwave in the UK. The room had no Air Conditioning and only two small windows for opening which made the stay very uncomfortable. I asked at reception if there were any fans that we could borrow and was initially told "No - we only have 5 in the whole building and there all in use!". I stated that something had to be done because the room was too hot to be able to stay in. The gentleman then went to a store cupboard and produced a small 2 speed fan, which we tried but it really made no difference. We had one dinner in the hotel restaurant , fish and chips with a drink which cost £17 each! This comprised of a very small piece of fish, a small pot of mushy peas and a small wire basket of chips, a complete rip off. In comparison we had our other two main means at Weatherspoons in York City Centre, meals were three times as big and only £8.50 with a drink. Our room (no 213) had a low level electric socket which was loose so could not be used. Although the staff were friendly, they were not over helpful and didn't really appear to be "Customer facing!". I choose the hotel due to its proximity to the train station, but should I return to York I would look to book elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. J., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, J. Holroyd General Manager

Tom Families - 06/07/2018 AccorHotels certified review
« Good »

Friendly staff, good location and nice, big familyroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Linda S. Families - 05/07/2018 AccorHotels certified review
« linda s. »

very good lovely clean beds and room staff were great nothing was to much trouble for them we will certainly use again thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear linda b s., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

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