Hotel - Sofitel Guaruja Jequitimar
Sofitel Hotel Sofitel Hotel

Sofitel Guaruja Jequitimar Hotel

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4.5/5 1,932 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • DE GUARULHOS
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Parasailing (Paying)
    • Rowing
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

  • 301 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with VCR
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 10,984 reviews

Our guest reviews for Sofitel Guaruja Jequitimar

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,932 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gabriel F. D. A. Families - 20/04/2018
« Considering the price charged, the experience was terrible. »

ROOM Stained curtains, damaged cushions on sofa, damaged bed sheets, no toiletries in bathroom upon arrival, pubic hair in shower upon arrival, no crib upon arrival, when crib did arrive it was one of terrible quality with no mattress, when I complained I finally received a comfortable mattress. KIDS CLUB Old and very cold considering it was full of babies and small children. Air conditioning turned up way too high. Food was limited to one choice of dish because there were below 20 children at the hotel. I was not told that this may happen and with a 1yr4month old baby this can be a problem. I was promised choice and had none. BEACH Only one waitress for whole pool and beach resulted in food and drinks people left behind on beach being taken over by pigeons for 15 minutes or so before someone came to clear. RESTAURANT/FOOD Bar food was terrible. Breakfast and lunch was nice, good quality, but only having processed orange juice included in the price is very tight fisted for a supposedly 5 star hotel. ALL IN ALL You want to charge premium prices for a FAR from premium experience. Service is WAY below par. I will not return and will not recommend.

AccorHotels certified review
Steven K. Families - 20/04/2018
« rooms, food, leisure, event halls and support - very satisfied »

the only negative point is (1) close the tennis at 22.00 when people are still playing & (2) not enough ping pong tables (which was the most popular sport at all ages) & (3) not enough & well organized the monitores for the children and grandchildren

AccorHotels certified review
G. Families - 17/04/2018
« Really average hotel... over price for value »

Friendly people, bad weather so nothing to do in the hotel, kids club really cheap

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Rita A. Couples - 17/04/2018
« OK. But difficulty with language. »

I found it difficult to communicate in English. Very annoyed to receive a bill for water left in the minibar. There was no indication that it will be charged and no price upfront. We paid 42 Rios unneccessarily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Nessim D. Friends - 12/04/2018
« Unforgetable »

Exelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Paul M. Couples - 05/04/2018
« Brilliant. »

A great break away. Particularly enjoyed the casino. I would particularly point out how helpful and attentive the bar staff were by the pool - especially Henrique.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Business - 31/03/2018

It was very nice, especially your room amidst the minor technical issues. The service in the food - drinks take long to come. By the time we finish the food drinks arrive! Well cleaned! Though I had toilet blockage, AC having to be cleaned. They were slight inconveniences but overall was good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Fabio H. Families - 29/03/2018
« Rise and fall of a nice hotel »

I have been going to the Sofitel in Guarujá for many years with my family and the recent visit was quite disappointing. It wasn't bad, but it was also not good and it once was. The check-in process took over one hour (after waiting 30 minutes in line), the room wasn't available at the time of check-in, all restaurantes except one overpriced buffet were closed during our stay, the blackout curtain in our suite was short and filled with holes and wouldn't block any light... Those and some other petty details made our stay less pleasant than it once has been. Saying bonjour on the phone and at the door is not enough...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haberland, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Michel H. Business - 28/03/2018
« Bad food, poor service, old facilities »

Food is terrible. Meat wast not good, the selection was limited. There was not a good selection of fruit either. Cheese bread was not properly cooked, was soft, and limited quantity. Service was also chaotic, with long wait times and cumbersome interaction. Tapioca station was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Business - 27/03/2018
« Guaruja... great location, nice service, all good »

All was OK Best location of Guaruja in my opiniostaff very helpfull and friendly Food is great, all good in overall experience The Hotel is getting old, and for a luxury hotel, shows some signs of oldness, ehat needs to be fixed. And some amenities like No Free Parking dor guests, are incompatible with the status the hotel wants to have

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Renata Business - 18/03/2018
« Worse than previous times »

There was another group in the hotel and our first day was a nightmare - impossible to work with the noise, music and disrespect. Hotel shouldn't have 2 groups if they can not assure a proper infrastructure. The same with the lines in the restaurant. Also, the roof in my room collapsed and almost hit the other colleague that was sharing the room with me. It was 3:30 AM, we were scared and had to move to another room. It could have injured seriously both of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Renata Randi, Bonjour! We have respectfully received your reporting on your accommodation at Sofitel Guarujá Jequitimar. We are sorry for the event during your accommodation with us. We reinforce that such event was extremely punctual at our hotel, since we have no occurrence or track record for such type of incident in our apartments. We work on a daily basis with the chambermaid in the cleaning of the apartments, as well as the housekeeping supervisor in order to detect any issues, and the corrective maintenance at every accommodation prior to its actual occupancy. We foster for comfort, quality and mainly security of our guests and we may state that the event was an unfortunate casualty. We apologize once again for the inconvenience happened in the dawn of the incident, and we would like to be able to provide you with a new experience in our hotel, as a manner of attempting to minimize any frustration and in fact provide a Magnifique experience! Please contact my assistant at h6… or (1… Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Hesley T. Business - 16/03/2018
« It was very worth it !! »

The hotel is very cozy and all my requirements were met!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Claudio Business - 15/03/2018
« No mercy for no show »

The place is beautiful but I could not show up for the spa appointment therefore even informing that I wouldnt make it I was charged full massage. First place I have ever seen that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rosa, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Paulo Couples - 14/03/2018
« The room is incredible and the services to. »

The experience was magnificent. The only problem was the noise coming from the people screaming at the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Cecilia R. Business - 14/03/2018
« Director Services Operations Communication »

I was there as host and responsible for a big event for several days for SCANIA and I felt that the personnel in the reception had absolutely no feeling of being service minded at all. I also lacked the communication in between your departments. I had a very severe accident in my room (Room 3228) on the last day, when one of the glass doors in the bathroom fell down on me and gave me several injuries. I got some medical help from a woman who looked like a soldier, and a man who cleaned it up. And then a supervisor came to ask how I was, Ingrid was her name. I was in total shock, but okay for the moment. And when checking out that same evening they didn't even know about the accident in the reception!! This is totally unacceptable and I really want you at the Sofitel Jequitimar contacts me with a proposal of reimbursement or whatever you find suitable. I just want to add that SCANIA has reserved so many rooms and events in the coming year, so you should consider treating us a bit better, or we might need to find another place. I will send you some pictures of the broken glass so you can see the proportion of the incident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Cecilia Ringenson, Bonjour! We have respectfully received your reporting on your accommodation at Sofitel Guarujá Jequitimar. We are sorry for the event during your accommodation with us. We reinforce that such event was extremely punctual at our hotel, since we have no occurrence or track record for such type of incident in our apartments. We work on a daily basis with the chambermaid in the cleaning of the apartments, as well as the housekeeping supervisor in order to detect any issues, and the corrective maintenance at every accommodation prior to its actual occupancy. We foster for comfort, quality and mainly security of our guests and we may state that the event was an unfortunate casualty. We attempted a new contact via phone call in order to clarify that the due reimbursements of your daily fares in our hotel would happen; however, we failed to have any contact with you. For that reason, we forward you this message, once again apologizing for any disturbance and stating that the full reimbursement in your credit card with the expenses at Sofitel Guarujá Jequitimar were canceled on 04/02/2018. We remain available for further needs. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Thiago M. Families - 14/03/2018
« Excellent weekend time »

The hotel covers great relaxing options, like beach and pool. Services at beach make you feel more comfortable. Hotel is nice and clean, with good bar and buffet. Room is also great, good space. The hotel is in needed for refurbishing. My first room had a issue with shower, it was linking water through all over bathroom. Second room was just fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Chertsey C. Couples - 13/03/2018
« Good location but crowded »

Better signage would be helpful for priority check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Daniel Business - 12/03/2018
« incrivel »

.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado(a) Sr(a). I., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Business - 11/03/2018
« Fantastic! »

Very nice service and fantastic hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Ian H. Families - 10/03/2018
« Not really the type of hotel for me »

Rested

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian David Hill, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

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