Hotel - Sofitel Guaruja Jequitimar
Sofitel Hotel Sofitel Hotel

Sofitel Guaruja Jequitimar Hotel

4.5/5 1,991 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Parasailing (Paying)
    • Rowing
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

  • 301 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 12,216 reviews

Our guest reviews for Sofitel Guaruja Jequitimar

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,991 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hector Business - 12/09/2018 AccorHotels certified review
« Great value for money »

Good, clean installations, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Vicente Business - 12/09/2018 AccorHotels certified review
« Comfortable »

Great attention and service

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. L., Bonjour! Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Sofitel Guaruja Jequitimar. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Sofitel Hotels & Resorts, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Anonymous Business - 12/09/2018 AccorHotels certified review
« It was a good experience. »

It was a good experience, the hotels offers good quality in the rooms, restaurants and activities. Expect for the shower, in rush hours the flow of water decrease next to zero. I was in the fourth floor.

Flavia F. Families - 11/09/2018 AccorHotels certified review
« delícia de feriado »

STAFF MAIS DO QUE TREINADO E ATENCIOSO. EARLY CHECK IN FANTÁSTICO, LATE CHECK OUT SENSACIONAL. QUARTO DELICIOSO

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. F., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Daniel U. Families - 11/09/2018 AccorHotels certified review
« Very pleasant »

Friendly and helpful staff. Good food and ambiance. Very good experience in general

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Marianella M. Business - 09/09/2018 AccorHotels certified review
« Good one. »

Excellent Food. Clean rooms Nice view. Personal at the front desk : should be more nice.

Maria J. T. Business - 08/09/2018 AccorHotels certified review
« Average »

The hotel is great but the front desk is not well manned

Anonymous Business - 06/09/2018 AccorHotels certified review
« not meeting expectations - run down »

hotel is a bit rundown - stains on walls/bathroom and even blood stain on the sheets. Bits and pieces broken off from furniture, mold in the shower,... slow check-in process

Nilce D. C. C. Families - 06/09/2018 AccorHotels certified review
« Excelente »

Amei hospedar no Jequitimar ❤️

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. C., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Flavio P. Business - 03/09/2018 AccorHotels certified review
« Mr »

Great location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Filho, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Anonymous Couples - 03/09/2018 AccorHotels certified review

I was given a singles room while traveling with my wife. Bathroom light didn't work. TV image was so bad I couldn't use it

Marisa O. S. Business - 28/08/2018 AccorHotels certified review
« Super stay »

It is always a pleasure staying at Sofitel. Excellent service, super staff and a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Angela Friends - 28/08/2018 AccorHotels certified review
« Amazing »

Very nice experience ! Would like to go again with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Anonymous Friends - 27/08/2018 AccorHotels certified review
« Pleasant »

Really liked the accommodations, and the treatment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia F., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Cecilia R. Couples - 15/08/2018 AccorHotels certified review
« Very comfortable bed, nicest view and service, beautiful architecture. »

I enjoy my staying very much. Only two remarks: * there are two doors that lead to the service areas, always open to the guests circulation space -- they show dirty and very badly taken care rooms. The sight of these scenes causa very bad impression..... * the bathroom sink is very slow to drain the water, giving us an uncomfortable sensation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Felipe M. Business - 13/08/2018 AccorHotels certified review
« Excelente Staff. »

Check in e check out rápidos. Boa limpeza dos quartos.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado(a) Sr(a). Felipe G., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Felipe P. Couples - 02/08/2018 AccorHotels certified review
« Problems on Check-in and Checkout, bad smell in the room, balcony infested with pigeons and feathers all over the place »

First of all, I waited around 10 minutes on the LeClub Priority line but nobody showed up. When I crossed the lounge to ask if anybody would help me there, they asked me to wait. At the checkout, I asked again where is the priority line and the gentlemen said there were no priority, but after 30 minutes waiting for my turn, another guest asked the same question and they skipped the line for him. This is totally unacceptable. My room had a sewer smell near the bathroom. The balcony was not cleaned over the 2 days I spent there, and there were feathers all over the place. The noise of a family of pigeons was killing my during the whole night. In other words, never coming back to this hotel anymore. I think Accor should remove it from the network.

Marcos M. Families - 02/08/2018 AccorHotels certified review
« Good. »

The overall experience was good. The hotel is located in Pernambuco Beach, a very good place in Guaruja. Hotel team was very supportive and respectful. The facilities need attention and some activities like "tennis table", "soccer table" etc have to be replaced. Food options allow everyone to enjoy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this Laisure Team is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, João Carlos Pollak General Manager Sofitel Guarujá Jequitimar

Anonymous Business - 01/08/2018 AccorHotels certified review
« Beautiful setting, comfortable experience, lovely food »

Attended business conference over a three-day period. Overall set up was comfortable and efficient. The food is lovely, especially when considering it was buffet style every day, as there was enough variety and healthy options were always available. Service was a little slow sometimes, if deviated from the established structure, but overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.C., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Vivian V. Business - 31/07/2018 AccorHotels certified review
« Below than I expected from a Sofitel »

This time was a really bad experience. From the low quality of signal on tv, passing trought a dirty bedroom and bed sheets with holes. I never had my room cleaned before 3:00 P.M. and besides the food is better than last year, the service in the restaurant was really poor. One day, I asked for tea and the hot water takes around 20 minutes and came little warm, not hot enough to prepare a proper tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

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