Sofitel Guaruja Jequitimar Hotel 5 stars

TripAdvisor rating 4.5/5 2,228 reviews
Sofitel Guaruja Jequitimar
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Hotel extras

  • The award-winning So Spa with L'Occitane

  • Leisure activities for the whole family

  • Impeccable service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DE GUARULHOS
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guaruja Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000
guaruja
brazil

Tel: +551321042000

Fax: (+55)13/21041008

Contact email

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA :  

  • RIO DE JANEIRO - SANTOS :  

  • SAO PAULO- GUARUJA :  

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Our accommodations

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI

  • Max. number of persons: x3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Automatic wake up call(...)

Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI

  • Max. number of persons: x3
  • Area: From 38
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Automatic wake up call(...)

Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.

  • Max. number of persons: x3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Automatic wake up call(...)

Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI

  • Max. number of persons: x3
  • Area: From 38
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Automatic wake up call(...)

Luxury Suite with 1 King Size Bed, sea views, bathtub, balcony and free WIFI.

  • Max. number of persons: x3
  • Area: From 57
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Junior Suite with King Size Bed, sea views, bathtub, balcony and free WIFI

  • Max. number of persons: x3
  • Area: From 71
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Prestige Suite with 1 King Size Bed, ocean views, terrace with outdoor hot tub, WIFI

  • Max. number of persons: x3
  • Area: From 114
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

RESTAURANTE MAR CASADO

Type of cuisine: Regional

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE BRISA

Type of cuisine: International

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE LES ÉPICES

Type of cuisine: French

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'EAU VIVE

Photo non contractuelle / Strictly non binding

L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEAU VIVE LOBBY BAR

Photo non contractuelle / Strictly non binding

In a modern and sophisticated atmosphere, L'Eau Vive Bar offers relaxing moments and drinks elaborated with influence of the highest station trends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 30

  • Maximum size: 3,750 m²

  • Maximum capacity: 5,000 people

  • Maximum banquet capacity: 80 people

Find out more
Sofitel Guaruja Jequitimar Meeting Room

Our guest reviews for
Sofitel Guaruja Jequitimar

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

15,059 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,228 reviews

Best hospitality

Customer review rating 4.5/5

Sunil D. Families - 16/04/2019 AccorHotels certified review

Feels like second home

Dear Sunil Gope d., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda General Manager Sofitel Guarujá Jequitimar

Great experience

Customer review rating 4.5/5

Marina Business - 15/04/2019 AccorHotels certified review

Extremely clean and confortable - and I mean it for all the environments of the hotel. The staff is completely people oriented and very helpful with whatever I needed.

Dear H., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Customer review rating 4.5/5

Anonymous Business - 15/04/2019 AccorHotels certified review

The experience was very good, but food could be better.

Dear Carolina M., We greatly appreciate that you have evaluated your accommodation at Sofitel Guarujá Jequitimar. It is always very positive to receive impressions from our guests. I will share your comments with our Food & Beverage team. One of the priorities of this sector, and of the Hotel as a whole, is the constant development. I am sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for letting us know about your experience and we hope we can continue to have your confidence. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Too loud at night

Customer review rating 4.5/5

Chanda B. Families - 13/04/2019 AccorHotels certified review

We love your hotel, and have stayed there 4 times with out family. This time however, our room was right next to the event space on Ala Norte on the 1st floor. We have a 4 month old baby, and he was unable to sleep at night because the first night they were setting up an event (at 2 and 4 am?!?!). I complained, and was promise a phone call (which I never received) and that it would not happen again. However the second night it was the same thing again and the third night there was INCREDIBLY LOUD music in the casino club from 8-11 pm. Needless to say, no one in our family slept because the hotel was simply too loud. We are incredibly disappointed, and when we complained, nothing was done. We will not be coming back to stay with you again. Chanda

Customer review rating 4.5/5

Rodrigo Business - 12/04/2019 AccorHotels certified review

Evento corporativo fantástico!

Prezado Sr. P., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Fantastic

Customer review rating 4.5/5

Andrea H. Families - 08/04/2019 AccorHotels certified review

The staff is so kind and friendly, the pool area is relaxing and beautiful. It was great to see security guards at the beach access. We came back after 9 years and both times it was an amazing experience. Thank you!

We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Magnific

Customer review rating 4.5/5

Tanks Families - 06/04/2019 AccorHotels certified review

MAGNIFICENT. GOOD ... WONDERFUL ... NO, MUCH MORE. IT WAS A UNIQUE EXPERIENCE. NEVER BEEN IN A HOTEL WITH SO QUALITY. THANK YOU FOR EXISTING AND GIVE TO ME THIS OPPORTUNITY TO KNOW THE SERVICE PROVIDED. ON EVERY GOOD DAY, IN EVERY SMILE OF ALL CONTRIBUTORS. THANKFUL!

Dear Mr. M., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great

Customer review rating 4.5/5

Cristiano Business - 04/04/2019 AccorHotels certified review

ok

Dear Mr. C., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

great hotel and staff

Customer review rating 4.5/5

Pete Business - 04/04/2019 AccorHotels certified review

First time in Brazil and I didnt miss home given the welcome and support at the hotel

Dear Mr. R., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Your staff and management team are terrific.

Customer review rating 4.5/5

Judith A. Families - 03/04/2019 AccorHotels certified review

This is the third (or fourth?) time my family with nonagenarian parents stay at the Sofitel Guaruja. In preparation for or 10 day stay, I emailed the manager Marcia Miranda who with her team helped us make our reservation and arrangements. One of the main reasons we keep coming back to this hotel is because the staff are so caring and attentive. Eduardo, the maitre at the restaurant and his team (Rafaela, Rosana, Doug, Marcelo etc.) reserved the table closest to the buffet so that my parents didn't have far to walk to get their food. The house keeping staff put non slip mats in their shower to make sure they were safer. The pool staff Gelino and Marcelo helped me take my parents both in and out of the pools. The assistant managers Costa and Julio ensured all our needs were met. Small things like these were incredibly helpful. In addition to the staff being incredibly customer service oriented, the hotel setting is beautiful and Chef Patriks food is amazing. Having said all this about the staff, hotel setting and the food, unfortunately, I cannot rave about the hotels rooms that are showing signs of wear and tear and must be renovated in order for the hotel to maintain its 5 star rating.

We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Local agradável

Customer review rating 4.5/5

Rodrigo L. Business - 02/04/2019 AccorHotels certified review

Agradavel

Prezado Sr. L., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Generally met expectations.

Customer review rating 4.5/5

Diogo B. Families - 02/04/2019 AccorHotels certified review

Stay was fine, but was disappointed with the direction for F&B. The new buffet location is a refreshing change aesthetically, but the consolidation of two buffets caused congestion and traffic that was previously better distributed. The food was also noticeably of a lesser standard. Critically, the service seemed severely understaffed, with the everyone appearing to be lost during peak moments due to the volume of customer requests. It felt like cost cutting was occurring at our expense. It was nice that you did away with the annoying meal cards, however. I am still annoyed that children now have to pay extra, especially given the ridiculous price. This drives us to eat outside of the hotel where there are few options, and generally dilutes the experience.

Dear Mr. B.. Bonjour! We greatly appreciate that you have evaluated your accommodation at Sofitel Guarujá Jequitimar. It is always very positive to receive impressions from our guests. Make sure your comments are shared with all Food & Beverage staff. One of the priorities of this sector, and of the Hotel as a whole, is the constant development. I am sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for letting us know about your experience and we hope we can continue to have your confidence. Sincerely, Márcia Miranda Hotel manager Sofitel Guaruja Jequitimar

Nice location, great service.

Customer review rating 4.5/5

Onno Business - 01/04/2019 AccorHotels certified review

Rooms are a bit outdated. Not completely clean.. Bed was perfect. Beachview as well. People in the Hotel very friendly and service minded. Food in general very good.

Dear Onno S., Bonjour. We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.
Customer review rating 4.5/5

Anonymous Business - 28/03/2019 AccorHotels certified review

Senti falta do cassino.

Prezado Sr. S., Bonjour! Apreciamos imensamente que tenha avaliado sua hospedagem no Sofitel Guaruja Jequitimar. É sempre muito positivo receber impressões de nossos hóspedes. Após receber sua avaliação, compartilhei seus resultados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Considering Baixada Santista, it´s a very good hotel.

Customer review rating 4.5/5

Andrea Business - 28/03/2019 AccorHotels certified review

I was working, so I did not have the opportunity to enjoy the areas of the hotel, but I could not see an area for children, so I do not know if there is a specific place to them or not, like a pool with a slide or something else. It would be good to have a person preparing pasta during the lunch or dinner with different ingredients (cheese, ham, onion, tomato, etc.

Dear Andrea Dantas Gurgel B., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

good experience

Customer review rating 4.5/5

Arnold E. C. Business - 27/03/2019 AccorHotels certified review

It was a good experience, the environment is great and the service is really good.

Dear Mr. C., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good not great

Customer review rating 4.5/5

Cleber F. Families - 26/03/2019 AccorHotels certified review

People in general are very supportive, but it is connected to their own actitudes and not processes/training. Room service and restaurants are a clear examples where you get totally different treatment in different days.

Dear Mr. F., Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Excellent

Customer review rating 4.5/5

Marisa S. Business - 26/03/2019 AccorHotels certified review

Always a pleasure staying at the hotel

Dear Mrs. S., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Very enjoyable.

Customer review rating 4.5/5

Guilherme N. Business - 25/03/2019 AccorHotels certified review

Nice place. Very clean. Good food. Installations with very good quality.

Dear Mr. N., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

pleasant

Customer review rating 4.5/5

Djalma D. C. Business - 21/03/2019 AccorHotels certified review

great infrastructure; high quality services, great food and people well trained.

Dear Mr. C., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
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