Hotel - Sofitel Guaruja Jequitimar
Sofitel Hotel Sofitel Hotel

Sofitel Guaruja Jequitimar Hotel

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4.5/5 1,899 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • DE GUARULHOS
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Parasailing (Paying)
    • Rowing
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

  • 301 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with VCR
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 10,115 reviews

Our guest reviews for Sofitel Guaruja Jequitimar

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,899 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 09/02/2018
« Excelent »

The experience was amazing! The structure's of the hotel and hospitality. The employees was so kind, and make everything to make things going well. On check in I received an upgrade of the room. It was my birthday and they send me a small cake to celebrate with my family. I loved the way that they surprised me and my Family! I desire to return real soon.

AccorHotels certified review
Erik Business - 05/02/2018
« really nice »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Erik, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Lujan T. Business - 05/02/2018
« Acceptable »

Drinking water should be free of charge. During my stay, it was my birthday. The concierge noticed it, and the hotel did not have any attention with that. I felt as if I were a number for Sofitel Guaruja Jequitimar, I know this is not like this in other Accor Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tricotti, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Oscar Business - 05/02/2018
« Nice place, good service »

Everything was good enough, the only thing to think about is some times problem with the language, we speak spanish and english but we had some problems to communicate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Oscar. Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Henry K. Families - 05/02/2018
« Nice room, friendly staff »

Evening menu at bar could be improved. Some employees need to be better trained in serving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Business - 05/02/2018
« Okey-ish »

For the price payed, I was expecting much more. The food was good, however the room was poor. The floor was not properly cleaned, the resting sofa had a lot of burning marks, from cigarettes, and the sheet also had holes.... My overall comment: the room looked very used...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Karol, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Families - 04/02/2018
« Good and pleasant »

Nice room, good breakfast, kids had fun, good beach and in a perfect location Check in took longer than expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicolas, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Dave Business - 03/02/2018
« Great location, poor facilities »

The location is great and the views to the beach area amazing. However, common areas without AC are unnaceptable for a high standard hotel. Check-in experience was awful and took more than 45 minutes. This is the last thing you want when you arrive from a long trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Davidson. Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Flavio T. Y. Families - 02/02/2018
« Needs to improve »

Was a good stay, however I must say I had much better experience at other hotels of similar level of the Accor chain. I had small issues at the check in, during the stay and after check out. As a platinum member, I had not fulfilled my expectations. The staff try to be attentious, but sometimes lack of the knowledge to make me avoid constraints. I wished to enjoy my advantages, not ask for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yamaguti, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
João F. Families - 02/02/2018
« Dentro das expectativas »

Dentro da minhas expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. João, Bonjour! Apreciamos imensamente que tenha avaliado sua hospedagem no Sofitel Guarujá Jequitimar. É sempre muito positivo receber impressões de nossos hóspedes. Compartilharei seus comentários com nossa equipes. Uma das prioridades do Hotel como todo, é o constante desenvolvimento. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos poder continuar contando com sua confiança. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

AccorHotels certified review
Anonymous Couples - 02/02/2018
« Nice hotel. Nice beach. But very overrated. »

Hotel was very nice but needs updates. Our stay was nice, but the very overrated for the experience offered. The beach does make up for a lot, but not everything. Very unreceptive front desk staff! - I am 8 months pregnant and asked for a room close to the elevator. Appeared to be a very troublesome request. Our room was supposed to be close, it was not. Asked to change, front desk informed that we entered the room and this was now very difficult. Only around 8 pm would we be able to change. Well, we’d rather enjoy our half day than wait around and change rooms. Also, asked to stay close to friends who were arriving, completely ignored. - We were put in a room with balcony (vista Serra), however we had no chairs on the balcony. We were given no complementary water in our room for our check-in. No slippers or few amenities, this we only noticed later, after friends arrived and had all the perks! So a very uneven service. Not everyone is treated the same. It all depends on your room or maybe on you you are or if you are a member (card holder). - Front desk staff was focused on pleasing highwr status guest and corporate groups. We felt left behind! - Option of paying extra for full package experience (type of all inclusive) not offered during check-in. Very poor expiation given for first timers at the hotel. No map or explanation of amenities/spa/sauna/gym, extras. Lack of a welcome package. A lot of time spent on explaining about the Casino. - Overall beach, pool and restaurant/bar staff, as well as housekeeping were very courteous and helpful. Impressive. Their training must be commended. - We stayed from Sunday to Wednesday, wanted some quiet time. And noticed that the food served for lunch on Monday and Tuesday was not very good. Nothing compared to dinner buffet, or even lunch buffet on Sunday or Wednesday. We chose a period with less guest, we wanted rest, but was not always possible. - We are a couple without children and wanted to rest. On our floor was the baby kitchen and right next to us a mother with 2 babies. Our room had the adjacent doors and we could hear everything. Cries at night and very early in the morning. Again all due to poor organizational skills of Reservations or Front Desk. Maybe you could have a special floor without kids our just for corporate. The whole hotel was a mix. Our friends had the displeasure of have a corporate “private” party in a room next to them, while their 2 children were asleep. - In all rooms, we noticed the need of updates such as broken bits, stained floors, electrical sockets and terrible TV image (unexpected for a hotel!) however, since our room was the simplest, ours lacked the most updates. Very sad. - There was not option for dinner except a buffet or bar or eating in your room. The room service menu was rich, better than the bar. Now, who wants to stay in their room all the time? At least the bar and room service menu should be the same. - Corporate groups were treated very differently. At one point a very loud karaoke wss playing near the pool while other guest were enjoying the pool and listening to the pool music. Very odd. - I travel annually with a large family of 30 adults around the State of São Paulo. I organize these trips and am aware of special treatment for groups, but we have stayed in Hotels that much exceeded our expectations with far less reputation as the Jequitimar. - We had high expectations and all these went down the drain! Unfortunately. Maybe we expected too much... - Easy check-out, that was a nice surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Goulart, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Ivan Business - 31/01/2018
« Sufficiently comfortable »

The experience at the Hotel Guarujá was overall quite good. Food could have been a bit more diverse between the different days, in particular there were not too many vegeterian options. Amenities were great and room cleanliness was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gostuski, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Edgar Business - 30/01/2018
« Nice hotel »

The hotel is nice and comfortable; the service was good all the time. The food was good as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ramos, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Neimar S. Families - 30/01/2018
« Pool Service »

Really real fantastic experience in all hotel service ! Great moments In must important point the Pool Service (Mr. Alexandre, Mss Patricia & Larissa) was helpful in all moments with me and my family. Thanks for all team. Sincerely Yours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Neimar, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Tamires Business - 29/01/2018
« Good, but overpriced »

No english speaking staff, room is okay with no special features. Delicious food and very good support for corporate events.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Silvestre, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Greg B. Business - 29/01/2018
« Gorgeous beach resort well maintained. »

Excellent facilities with a wide variety of activities and diversions. Great breakfast buffet, clean rooms, and very relaxed atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bunker, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Silverio G. Business - 28/01/2018

DOW Event

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Giesteira, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

TripAdvisor review
Family - 25/01/2018
« Nice but trick »

It is a nice place for a weekend escape from São Paulo city. However, kids below age 4 may not stay in the kids club without adult supervision unless you pay for a babysitter and they will be kept on the babies´room. On the other hand, if you buy an all inclusive package, kids 4 years old and older will not be included in the package, they will charge you extra fees for their lunch and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Manager Hotel Sofitel Guarujá Jequitimar

AccorHotels certified review
Evandro Couples - 21/01/2018
« great hotel and wonderful sea. »

No troubles.The room was clean ;food is perfect and I must return to check soon.Oh,the hotel is beautiful and the spa is perfect.Congratulations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nacle, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

AccorHotels certified review
Reinaldo Families - 16/01/2018
« The best in Guarujá »

Very good hotel infra-structure, good services and attention. Rooms very clean and good size. L'Occitanne shampoos. The disappointing part is the check in and check out. Really slow, the line in the front desk is huge, too long waiting time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

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