Hotel - Sofitel Guaruja Jequitimar
Sofitel Hotel Sofitel Hotel

Sofitel Guaruja Jequitimar Hotel

4.5/5 2,142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Parasailing (Paying)
    • Rowing
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

  • 301 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 13,711 reviews

Our guest reviews for Sofitel Guaruja Jequitimar

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 2,142 reviews
Beran Families - 11/01/2019 AccorHotels certified review
« Low quality for the price »

Our air conditioning was loud and intermittent. We had to wait for breakfast. The check in experience was sub par. And it was $10,000.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey Beran R., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Marcia A. Families - 06/01/2019 AccorHotels certified review
« Perfect and pleasant »

Pleasant and tranquil as i expected. Entire crew was very kind and attentive to all our requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Katia R. S. P. Families - 04/01/2019 AccorHotels certified review

Congratulations to the restaurant staff: Gabriel, Thiago, Lilian and Marcelo. They really are very friendly and very well trained. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

U Families - 28/12/2018 AccorHotels certified review
« Excelente! Minor adjustments needed »

Very good experience. Staff: very kind, gentle. Food: excelent food and variety (expensive for kids. Kids up to 7 should be included). Amenities: excelent , perfect. Downside: staff must be better trained in order to provide a better/proper service (compatible with the price we pay for). Checking and checkout very slow, too many processes and not enough staffing. In the restaurant: all staff very gentle but not prepared to serve too many peole. Somebody took my knife and fork away and never brought me back new ones.... it happened twice Booking: I almost gave up making a reservation. It took me half day to make a reservation. I called the hotel they transferred the call and nobody picked up the call. No information if staff were busy taking another call or whatsoever. It was a very poor experience. I am glad the overall experience was very much positive, different from the booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Thiago Friends - 26/12/2018 AccorHotels certified review
« It was Ok »

It's overpriced for what the hotel has as a service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thiago B., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar Guaruja

Carlos A. Business - 26/12/2018 AccorHotels certified review

Surpreendente

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. A., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Joaquim Business - 19/12/2018 AccorHotels certified review
« Great »

It was awesome. The structure and the workers are great. Definitively would come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Regina L. Families - 19/12/2018 AccorHotels certified review
« every thinks were Ok. »

very nice staying with you in every way

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. l., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Artur Families - 17/12/2018 AccorHotels certified review
« Excelent service and infrastructure, missing little planning info for guests and the beach is just for sightseen »

I stay for a weekend with my wife and 2 little kids. Everything went perfect in each detail. Really amazing and we will be back! Talking to friends after the weekend I found out that the Hotel has several other things to do that I was not aware. So Hotel could have sent a "what to do tour" to the guests, so we could have better planed the best way to enjoy our time at the Hotel. Hotel security is very good but ends by the hotel, does not extend to the beach. Actually, the security personnel by the sand desencourage you to go to the beach because it’s dangerous. Don’t take your phone, don’t take your watch, don’t take your wallet, don’t take... but hotel do not offer a locker! I wish Sofitel assumes the responsibility for guests values when going to the beach. Otherwise, Sofitel is assuming their own employee are not reliable, and why stay so close to the beach if you cannot enjoy?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur C., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager Sofitel Guarujá Jequitimar.

Family - 17/12/2018 TripAdvisor review
« Nice beach resort »

The Beach is fabolous and staff Very kindly. But the hotel needs a maintenance. The blackout curtain doesnt Works. Idem the bathtub. Besides I asked for a late check-out because I'm a Silver member of LeClub Accor but the staff denied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback of our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Family - 09/12/2018 TripAdvisor review
« Excellent Hotel, very nice location! »

The hotel is indeed very good, with excellent services and beautiful location. The casino game at night is really nice, and the Pernambuco Beach safe and calm. There are several stores and restaurant options attached to the Hotel, at the Jequiti Mall, along with a Pão de Açucar supermarmarket, so that there is no need to travel. Nearby beachs as Enseada and Pitangueiras also offer good options for restaurants and night life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Anonymous Business - 05/12/2018 AccorHotels certified review
« Great location »

Really good hotel but busy and noisy breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L., We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive the feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager Sofitel Guaruja Jequitimar

Miriam S. Families - 02/12/2018 AccorHotels certified review
« Agradavel »

Checkout deveria ser mais tarde

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. s., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Diego S. Couples - 21/11/2018 AccorHotels certified review
« An Honest Review: Great start with a bad ending ...but mostly not the usual sofitel experience we were used to... »

Check-in experience was great, we were initially given a room with a great view , spent a great day on the poolside bar then later on at night (just after ordering room service) were surprised by a leak on our room's ceiling (more like a constant stream, the drywall ceiling looked soaked), after a quick inspection from the technical staff it was determined that we were to be moved to another room (it was obvious that that would have to be the case given the amount of water pouring down...) once we got to the new room I was expecting some sort of follow-up from the front desk (apology? or just a quick check to see how we were doing? maybe checking if the food that we left behind would need to be re-ordered? the usual attention I came to expect from sofitel) , no one called ...But I was exhausted and went to bed. Next morning I realized that the new room was clearly a downgrade from the previous one... there was no view (sea was completely covered off by palm trees directly in front of the balcony) . Next day was spent in the poolside bar and beach (again, great staff there) , at night we ordered room service and it was great , Finally on our next day I decided to cut my trip short because of the changing weather, initially attempted to checkout on the same le-club desk I'd checked in on , was told that that was check-in only and then redirected to a line on a different desk (some 10-20 people were lining up for check-ins (convention?)) , where we were redirected back to the same le-club desk that now could(all of the sudden) do check-outs... I was expecting then to be asked about my stay (if everything was ok, how was the new room ... the usual checkout experience), but no questions were asked regarding the experience... I repeated the scientific approach to my stay and decided not to actively raise complains (after the room change I had decided that I was going to mentally compare this hotel to other sofitel I've been to worldwide and take the passive approach)... I paid the remaining balance with Le Club points(got the sms code, passed it along ) + credit card for the rounding, and left... some 10-20 minutes later I got a call from the front-desk on my cell phone saying that the points payment hadn't worked and that I was to receive another code and I'd have to tell them again , I parked the car I was in and checked my Accor App (the balance had been already deducted from my points) checked my email and there was a message saying that "Your Rewards points have successfully been used to pay for your stay" , and there was another code in my inbox (presumably the new code I was being asked for) I informed the person that my balance had already been deducted from those points and that I had gotten a message saying that the payment had worked and suggested him to call Accor support (Had I not been aware of financial/reward systems engineering I would surely have been billed twice, but I knew that there's no way that the confirmation email would have been sent if I hadn't been charged properly...major red flag in system design ). I expected to receive another phone call later once they figured it out to confirm that everything was fine , but again no follow-ups were made... I ended up feeling that this particular hotel is a "different kind" of sofitel hotel... there seemed to be little consistency with the rest of the brand (I'm a big fan of accor/sofitel/mgallery for it's consistency and honest attention given to the guests) which may be a result of a lack of training on company culture/ or hands on experience at benchmark accor hotels? It's not just about training your staff to mindless greet people with a the forced "bonjour"... Had this been my first stay with accor within Brazil I might have blamed it on cultural differences , however, I have had the opportunity to stay at multiple Pullman(Sao Paulo)/Grand Mercure (Rio) Accor hotels that were at par with, say ,NYC's Sofitel. I came in expecting an even better version of Rio's Grand Mercure (In my mind it would be the equivalent of a beachside version of Sao Paulo's Grand Hyatt) however It seemed that the Sofitel label was used to justify the hotel's pricing/"trendiness status" instead of the actually the other way around, actually portraying the hotel adequately DS ps. The restaurants/poolside bar staff was great , pool was great, beach access was great, cleaning staff were great (very kind people as far as I could tell) , maintenance technician who checked the leak did his best (but If I was running things guests would have been moved prior to the maintenance attempt)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego S., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. We really appreciate each detail in your comment. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar

Analia Friends - 17/11/2018 AccorHotels certified review
« Relaxing »

Wonderful food. Fun things to do. Good service. Privacy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Manuel S. Business - 15/11/2018 AccorHotels certified review
« Good food and good instalatIons »

Very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Florencia Business - 14/11/2018 AccorHotels certified review
« Extremadamente agradable »

Excelente, placentera.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Florencia, Bonjour. Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Guaruja Jequitimar. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Marcia Miranda. Gerente de Hotel. Sofitel Guaruja Jequitimar.

Rogério P. Business - 14/11/2018 AccorHotels certified review
« EXCELENTE HOTEL »

Simplesmente magnifico.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rogério P., Bonjour! Apreciamos imensamente seus comentários referentes à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Great »

Great service. Beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Luiz P. Families - 07/11/2018 AccorHotels certified review
« Good experience »

It's a fantastic resort and the overall experience is outstanding, however, Brisa Restaurant has a problem. During two different stays, I and my wife got sick after dine or lunch in this restaurant. I know that is a self-service and to the restaurant is difficult to control hygiene, but this experience broke my confidence in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luiz P.. Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

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