ibis Mumbai Airport Hotel 3 stars

TripAdvisor rating 4.0/5 1,673 reviews
ibis Mumbai Airport
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Hotel extras

  • Longest breakfast from 4am to noon

  • Savour delicacies at Spice it

  • Unwind at the chic bar - The Hub

  • Inclusive of shared domestic airport transfers

  • Pay a little more and enjoy room with extra benefits at INR 499.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • CHHATRAPATI SHIVAJI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • Copy/print service available

Hotel location

ibis Mumbai Airport

Plot No F 77 Vile Parle East
Junction of Nehru Road
Western Express Highway
400099
mumbai
india

Tel: +912267167777

Fax: (+91)22/67167778

Contact email

Check-in from 12h00

Check out up to 12h00

  • B.E.S.T :   Western Express NH8 AND NEHRU RD

  • By plane

    CHHATRAPATI SHIVAJI At 1km / 0.62 miles - Shuttle paying

  • By plane

    DOMESTIC AIRPORT At 0.5km / 0.31 miles

GPS :19.096531, 72.853314

Our accommodations

Your sleep is our priority in our 148 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave!

STANDARD QUEEN ROOM

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD TWIN ROOM

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD QUEEN ROOM - WITH EXTRA BENEFITS

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD TWIN ROOM - WITH EXTRA BENEFITS

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SPICE IT

Type of cuisine: International

The Spice it International restaurant provides an entertaining, energetic and vibrant style of dining with its interactive kitchen. Choose to dine buffet or A La Carte with a variety of food and snack choices from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HUB

Photo non contractuelle / Strictly non binding

Enjoy a combination of value and convenience at the Hub Bar. Choose to wind down after a busy day over snacks, drinks and complimentary High Speed Internet access.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mumbai Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,834 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,673 reviews

Satisfactory and Comfortable

Customer review rating 4.0/5

Hardik Couples - 10/06/2019 AccorHotels certified review

Stay wise it was comfortable but options for food were very limited. Even the buffet had very few options and the food was getting over very fast.

Superb experience

Customer review rating 4.0/5

Sk D. Business - 09/06/2019 AccorHotels certified review

It was excellent

Great Guest Service

Customer review rating 4.0/5

Tas Business - 08/06/2019 AccorHotels certified review

I had a short fantastic stay. The staff and service was great grin check-in to check-out.

A top place to stay when transiting in or out of Mumbai - friendly, professional and welcoming.

Customer review rating 4.0/5

Anonymous Families - 07/06/2019 AccorHotels certified review

We were more than satisfied with our stay at the Ibis Mumbai Airport. On arrival, front desk staff made us very welcome. Our room was cool and comfortable. We especially liked the modular bathroom. The restaurant was satisfactory. Wait staff were attentive. Presentation of the buffet pleasing. My husband ordered the chicken sausage pizza. It was literally tomato paste, cheese and chicken sausage. It lacked taste, flavour and presentation of what a pizza normally looks like. Very disappointing. On our departure front desk staff went out of their way to assist us getting an Uber taxi. When this was unsuccessful they assisted us getting an Ola vehicle. We’d definitely stay again!!

Short stay in Mumbai

TripAdvisor rating 4.0/5

mohdn958 Business - 07/06/2019 TripAdvisor review

Great Location, Good service and hospitality, Staff excellent, quick check-in and Check-out breakfast was good, with excellent restaurant staff and prompt service. overall a feel god satisfying experience

Good Hotel from a reputed brand with shoddy service quality

TripAdvisor rating 4.0/5

supratik2017 Business - 07/06/2019 TripAdvisor review

My peeve point with IBIS in India, is none of their hotels (IBIS) are upto the mark of what is expected of AccorGroup. The same IBIS outside India, will just surprise you with their quality of service and hospitality. I had been a Platinum member before and now a Gold Member, but, i don't see the same effort in welcoming guest(s) even though you are a member of the group. Again, the experience is superb, if you visit any of IBIS hotels in Yangon, Singapore, Sydney, Hobart. What surprised me during my stay, I was never told that I had to request the housekeeping dept, for returning my laundry. I have no clue as to why they have this weird policy in this hotel, when the same hotel in other parts of the world, returns your laundry exactly on time, neatly folded, irrespective of the guest being present in the room. Mind you, I have stayed in Sofitel, Novotel, IBIS, IBIS Styles so they cannot come up with an excuse that the policy is only applicable for IBIS. My package included 2 beers everyday, best part, they won't give you all the vouchers upfront, you got to go and ask everyday. Why do you have this such weird regulation in this hotel. You walk into IBIS in Singapore or Novotel in Sydney, irrespective of whether you use those vouchers, they will give it to you upfront. Making a guest ask for vouchers which he is entitled for, is a tacit response of "let's see how we can save". Breakfast quality at the best is OK. They somehow conveniently forgot that you might want to have more international selection in the menu as you have international guests staying with you. All in all IBIS in India has always been a disappointment, whether it is in Bangalore, Chennai and now in Mumbai. If the management reads and make a note to improve the service quality, I will be more than glad to update my review.

Good

Customer review rating 4.0/5

Overall N. E. Families - 06/06/2019 AccorHotels certified review

Size of room and toilet is small.

Clean Hotel and Sharp Service

Customer review rating 4.0/5

Raul Families - 05/06/2019 AccorHotels certified review

I parked my car here when I left Mumbai. It was cleaned and ready for a pickup when I came back after 3 days. The rooms were clean. The checkin and checkout were snappy. Overall, I got the impression of this hotel working like a well oiled machine. Good work guys, keep it up.

Stay was very good and food was also tasty.

Customer review rating 4.0/5

Gaurav T. Business - 04/06/2019 AccorHotels certified review

It was awesome. Nice staff and cleaning service.

ok

Customer review rating 4.0/5

Daniel Business - 01/06/2019 AccorHotels certified review

Check out experience wasn´t the best. Very poor breakfast. Problems to collect laundry.

Short stay BUT stisfied

Customer review rating 4.0/5

Santosh M. Business - 31/05/2019 AccorHotels certified review

Very friendly personel

Ibis Standard is Ibis Standard worldwide - Comfortable stay

TripAdvisor rating 4.0/5

SharadDRDO Family - 29/05/2019 TripAdvisor review

I am no stranger to Ibis having stayed in Ibis in many foreign countries - England, France, Australia, Switzerland. But I was surprised to find the same comfortable standards in India - Mumbai Airport. Excellent Hotel and value for money.

Dear Guest, It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services. My team joins me in conveying a big thank you to you for the appreciative note you have so kindly taken the time to post and are thrilled to note that we exceeded your expectations in all areas. It was our pleasure being at your service and we look forward to welcoming you back in the near future Regards, Gaurav Chavan Hotel Manager ibis Mumbai Airport

Great as usual

Customer review rating 4.0/5

Sharad K. Families - 28/05/2019 AccorHotels certified review

Ibis experience is no new experience really except that this was my first stay in Ibis India. Earlier I have stayed in various foreign cities - London, Paris, Zurich, Melbourne, Brisbane. My experiences have been most satisfying. The best part is that you know what to expect, especially the comfortable beds. But I was surprised to find that the design in Mumbai Airport Ibis was almost exactly the same as in other countries. Food was also great, as was the service.

The staff

Customer review rating 4.0/5

Omkar Business - 27/05/2019 AccorHotels certified review

The staff is just pure. They grit well they talk well they behave well......what else I can say. I liked new banding as well, pretty cool. Thank you for giving us this amazing stay experience.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport

Staff dealing is very bad

Customer review rating 4.0/5

Pankaj T. R. Business - 24/05/2019 AccorHotels certified review

They did not allow me to to let my guest join me and it was not even mentioned in policy so please you have to clear the policy before booking this was very disappointed

Dear Guest, Thank you for staying at ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please allow me to assure you that your concern was been addressed with our team.Certainly we allow visitors to the guest rooms, however, being an airport property we do follow the visitors policy and have visiting hours set as well need a proper ID proof of the visitor to allow them to our guest rooms. We indeed appreciate you sharing your concerns and take it in the manner it is intended. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport

Just Manageable stay, room logistics could have been much better, Price too high comparably

Customer review rating 4.0/5

Krishnendu B. Business - 20/05/2019 AccorHotels certified review

Just Manageable stay, room logistics could have been much better, Price too high comparably. Room poorly lit, only 1 charging point in entire room. Good Breakfast, Prompt action by Manager when the room initially alloted was different, the change was done in 10 minutes. No Bearer to carry extra luggage.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Mumbai Airport. Though we are gad to note your kind appreciation about our prompt attempt to assist you with a room move and the breakfast offerings. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team to ensure the lapses you experienced does not reoccur. Our relationship with our guests is of paramount importance to us. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport

break fast is not good and doesn't have numbers of items

Customer review rating 4.0/5

Lakshmana R. Couples - 19/05/2019 AccorHotels certified review

Reception was fine and room service was good

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. We are glad that your overall stay experience was good but it is saddening to know that your culinary experience did not match your expectations. Please rest assured, I have shared your feedback with the team to ensure that its looked into. Thank you again for sharing your experience and we look forward to your continued patronage. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport

Disappointing

Customer review rating 4.0/5

Raunak Business - 11/05/2019 AccorHotels certified review

Rooms not ventilated, too small giving feelings of claustrophobia. Rooms are suffocating if AC is not switched on. No international items on breakfast.

Dear Guest, Thank you for staying at ibis Mumbai Airport and sharing your stay feedback with us. Please allow me to assure you that we have personally reviewed your feedback and we sincerely apologize that your breakfast and room experience weren't up to your expectations. It is only from feedback of valued guests such as yourself that we are able to identify any lacunae in our service levels and product as we persist with our journey towards continuous improvement. We hope we will have the opportunity of welcoming you again. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport

Disappointed.

Customer review rating 4.0/5

Anonymous Business - 10/05/2019 AccorHotels certified review

Not my first time staying with Ibis but this trip was very disappointing - The food menu change, food standard dropped. - Poor internet access - Front desk unable to understand or refuse to help with simple request to separate the accommodation and food bill. The tax invoice in a mess.

Very Good

Customer review rating 4.0/5

Daljit G. Business - 06/05/2019 AccorHotels certified review

Friendly staff in all areas

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Chavan Hotel Manager ibis Mumbai Airport
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