Hotel - ibis Birmingham Airport - NEC (new ibis rooms)
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Ibis Hotel Hotel

ibis Birmingham Airport - NEC (new ibis rooms) Hotel

Ambassador Road  Bickenhill, Solihull 
B26 3AW  BIRMINGHAM
UNITED KINGDOM

1,825 reviews
TripAdvisor Rating Based on 1,825 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day  (Nearby)
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 162 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,150 reviews

Our guest reviews for ibis Birmingham Airport - NEC (new ibis rooms)

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,825 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul R. Couples - 17/08/2017
« Great value Airport hotel. »

Easy to book on website. Great value clean friendly and efficient.

AccorHotels certified review
Ellen Friends - 17/08/2017
« Comfortable Room and Excellent Customer Service »

My overall stay in the hotel was wonderful. The room was clean, tidy, and quite comfortable. It was kept very clean every day and was a great place to relax after a long day of traveling around. The customer service was absolutely outstanding, and everyone working there ensured that my stay was a good one. If I had any questions or concerns, they were immediately and efficiently addressed.

AccorHotels certified review
Jane Couples - 17/08/2017
« Ideal place to stay »

Flight back to Birmingham arrived after 10pm, the walk across to the Ibis took only a few minutes. The staff were very welcoming and after a drink in the bar, we spent a very comfortable night in the hotel. Excellent breakfast, brilliant staff so will definitely stay again.

AccorHotels certified review
Clive W. Couples - 16/08/2017
« Mr »

Room and food as expected as we have stayed with you before. However, very disappointed with your "new improved" check in service. We did this online before arriving to save time. However, on arrival we were faced with no formal reception area, just some young people wearing T shirts and carrying mobile phones! Apparently, these are your reception staff? Our youngster (nothing against young staff at all), couldn't get a signal on his phone to "check us in" - we thought doing this before arrival was the whole point? After an agonising delay and getting another phone, we eventually were checked in. We think you should go back to how it used to be done - this is not progress and good customer service.

TripAdvisor review
Solo travel - 16/08/2017
« Chaotic check in »

Upon arrival, there was a crowd of people in the lobby and it was impossible to see how to check-in. There was nothing wrong with the traditional check-in desk - bring it back! Having identified a member of staff, it took three attempts to check in (first attempt the key card didn't work, second attempt the allocated room was not ready). Having got into a clean room, I headed to the bar for a drink. Attempts to order food failed when half of the menu was unavailable, which was disappointing. That said, the room was comfortable enough, if a little warm, but was fine for a one-night stay at an airport. I've experienced much better service at Ibis before, so this experience was a little disappointing.

AccorHotels certified review
Maureen H. Business - 15/08/2017
« Mrs »

Improved comfort in the rooms by having them carpeted. Did not like the no reception desk, a lot of confusion for guests arriving. I arrived at the room before my key card was operational. Air con did not work. Food offering was ok.

AccorHotels certified review
Gemma R. Solo - 15/08/2017
« No problem at all »

Great. Had an early morning flight so was perfect

AccorHotels certified review
Liz104 Couples - 15/08/2017
« Very convenient »

Ideal for catching early flight. Right next to airport. Easy access from Birmingham International. First time in Ibis hotel, was not aware of check-in process. Very busy inside entrance and no traditional reception desk or person to greet us. Didn't see where to go - walked about till we found someone filling up a vending machine who told us to go back to entrance and find a person with red T shirt. Quick once we'd done that. Room fine for one night stopover. Photos on website give impression rooms much bigger than reality. Would use again for convenience.

AccorHotels certified review
Sharifah M. Families - 15/08/2017
« Fantastic Hotel Experience Overall »

Highly recommended. Very convenient (distance wise to the airport), comfortable bed, clean bedroom with good facilities and very impressed with the bathroom. Well done!

AccorHotels certified review
Jay K. Couples - 15/08/2017
« very basic »

very basic room plastic bathroom unit very flimsy

AccorHotels certified review
Leanne Couples - 15/08/2017
« Dissapointing »

First time staying and had booked a room/breakfast deal. On arrival I felt like I was being accused of not booking right and was told I hadn't booked breakfast, then told I should have paid more despite everything being on my confirmation. It eventually got sorted. Then at breakfast I was told I hadn't paid for breakfast despite this issue supposedly being sorted out the night before. I had to get my confirmation e-mail again to prove this which was frustrating. The room was ok though thankfully.

AccorHotels certified review
Anonymous Families - 14/08/2017

Not overly impressed with the 'no desk' reception system where someone checks you in with a mobile phone. we had 4 rooms booked, 1 person didn't need their room so we only used 3. However the check-in 'desk' didn't recognise that 1 room was booked for 1 person and allocated it to a couple.

AccorHotels certified review
Laura C. Couples - 13/08/2017
« mrs laura c. »

staff nice and room lovley great night sleep we was getting up early for flight so ad no breakfast defo stay ere again and defo recomend it to friends thanu

AccorHotels certified review
Htgmunich Couples - 13/08/2017
« Perfect Airport Hotel Birmingham »

Easy check-in, good hotel room with very comfortable bed and restroom. All clean. Easy checkout.

AccorHotels certified review
Dorothy D. Friends - 13/08/2017
« Efficient service, great staff, beautiful and comfortable rooms, excellent breakfast and good value. »

We visited at a busy time but I was so impressed with the staff service everyone worked as a team and everyone turned their hands to whatever task was necessary all with lovely smiles and friendly manner. Handy for airport. Clean comfortable rooms catering for every need. Good wasvvwry good value and well presented. Well done all a very pleasant stay.

AccorHotels certified review
Claire Families - 12/08/2017
« Good & convenient stay for early flight »

Everything was great but I did find the beds very soft and struggled to get comfy and sleep.

AccorHotels certified review
Tom Families - 12/08/2017
« real nice »

just overnight short & sweet

AccorHotels certified review
Lilymarlene Solo - 11/08/2017
« Great staff »

Staff were extremely helpful and friendly, however I definitely don't like the new reception area, it's not as customer friendly. For me personally, the beds are not very comfortable, I end up sleeping on top of the duvet doubled over, to give some comfort underneath me. I did not eat there this time as to tired for dinner and early flight.

AccorHotels certified review
Richard L. Business - 11/08/2017
« Mr »

Friendly staff, adequate and clean room, good value restaurant, with good service.

TripAdvisor review
Family - 11/08/2017
« Excellent hotel and a very short walk to the airport »

The hotel was exceptionally clean, with lovely comfortable beds and a rather funky shaped bathroom. Breakfast was excellent and lots of choice. Stayed in this hotel to drop our daughter off on her holiday and just booked it again to collect her. No airplane noise at all. Would definitely recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear W1444MNyvonnew, A big thanks for your encouraging positive review. It is our pleasure to know that our guests leave the premises satisfied. I hope to have the opportunity to welcome you again soon. Regrads Pau Perez Ubach

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