Novotel Suites Rouen Normandie Hotel 4 stars

TripAdvisor rating 4.0/5 987 reviews
Novotel Suites Rouen Normandie
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+ 21 Services
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Room 1

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Hotel extras

  • New, warm breakfast area

  • Room space separate from the work space (Nespresso, microwave, mini fridge, etc.)

  • Gourmet Shop and 24h Fitness Center

  • Quick access to A13, A150 and A29 highways.

  • On the banks of the river Seine just 15 minutes' walk from the center of Rouen

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Squash court (Nearby)
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
Ilot Pasteur
76000
rouen
france

Tel: +33232105868

Fax: (+33)2/32105869

Contact email

Check-in from 12h00

Check out up to 12h00

  • Gare routière :   Teor Louis Pasteur

  • Métro Rouen Centre :   Métro Théâtre des Arts

  • By plane

    BOOS ROUEN At 11km / 6.84 miles

  • By plane

    CHARLES DE GAULLE At 154km / 95.7 miles

  • By plane

    PARIS ORLY At 144.02km / 89.49 miles

  • By train

    G. CENTRALE At 1.5km / 0.93 miles

GPS :49.443171, 1.075523

Our accommodations

Superior Suite with 1 double bed and single day bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Suite measuring 377 sq. ft. with doublebed, day bed, and panoramic view of the Seine

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,643 reviews

tripadvisor

TripAdvisor Rating 4.0/5

987 reviews

very good

Customer review rating 4.3/5

Anonymous Couples - 13/09/2019 AccorHotels review

excellent facilities, staff, value for money & location. pity about the smell in the lobby - outside your control?

It provides everything I need for an overnight stop when travelling the next day.

Customer review rating 4.3/5

John R. Couples - 10/09/2019 AccorHotels review

Up to expectations. We have probably stay 12 - 15 times when visiting our house in the Dordogne.

Dear Mr R., We really appreciate your comments regarding your stays. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again. Sincerely, Aurore, Front desk

All that you need in one place.

Customer review rating 4.3/5

Kevin Couples - 09/09/2019 AccorHotels review

Very helpful staff, clean room with everything we asked for

Brilliant hotel in a perfect location for our family of five.

Customer review rating 4.3/5

Richard Families - 09/09/2019 AccorHotels review

Two very large rooms for our family were perfect, especially as they were located opposite each other. Games machine in reception kept the children entertained and breakfast was excellent. A bus stop within 50m was particularly convenient for a trip into the city centre and the underground parking was an added bonus. We would definitely stay here again, with or without our children.

Dear Mr H., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore, Front desk

Could do a lot better.

Customer review rating 4.3/5

Russell Business - 08/09/2019 AccorHotels review

Foul drain odour in guestroom through entire stay. Breakfast offer poor range and poor quality.

Great spotlessly clean accommodation

Customer review rating 4.3/5

Miriam Couples - 03/09/2019 AccorHotels review

Our room was spacious and spotless. Ample space for baggage and wardrobe space. Lovely towels, tea /coffee making machine was great. Feel cleaning staff should check electric kettles as mine had evidence of milk boiled in it despite microwave in room. Could not pay 16 euro for breakfast to be served in melamine plates. Only concern was a very bad odour in the foyer. Feel it was coming from the Potted plants. Very unpleasant. Security on premise entrance by car or through main entrance very secure. Lovely staff overall recommend.

receptrion were amazing

Customer review rating 4.3/5

Ben Families - 02/09/2019 AccorHotels review

good

Dear BEN P., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.
Customer review rating 4.3/5

Richard W. Families - 31/08/2019 AccorHotels review

The staff were very cheery and helpful room was very comfortable and clean a very pleasant stop over on our journey.

Dear RICHARD W., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team

A little shoddy

Customer review rating 4.3/5

Charliewoof Families - 27/08/2019 AccorHotels review

The check in was simple, quick and satisfactory. The demeanour of the receptionist somewhat brusque. The cost of a cup of tea was exorbitant. Our room was fine, though the single bed cover for our grandchild was screwed up and dumped in a very dusty dirty cubby hole by the bathroom door. The bathroom was okay but not as clean as one hoped and when running a bath for my grandson discovered the bath had not been cleaned, a really bad oversight.

Good suite, poor breakfast

Customer review rating 4.3/5

Kevin G. Families - 26/08/2019 AccorHotels review

We enjoyed visitng Rouen at night. The suite was spacious, clean and comfortable but the bathroom offered no privacy, and the window onto the internal courtyard didn't open, and had an ugly view anyway. The breakfast offered a very poor hot selection, just scrambled eggs and beans. I queried this and was told that was all there was. Of course, there were cold items which were nice enough, but every other Novotel breakfast I have had eaten offered better hot options like bacon and sausage, which were absolutley not available, despite replies from the management on Tripadvisor saying that they were provided. This was at 10 am. I would not book breakfast here again.

Room was incredibly hot

Customer review rating 4.3/5

Ian B. Families - 20/08/2019 AccorHotels review

The room was very hot and the air con was ineffective on full fan there was barely any air coming through. Given it wasn't even that hot outside 19C I would hate to think what it would have been 25C temperatures

Good room good location poor breakfast

Customer review rating 4.3/5

Mr H. Families - 14/08/2019 AccorHotels review

Fourth time at the hotel as we use it for an overnight stop enroute to the southwest. Location is great for road network and some nice restaurants over the road next to the Seine. Room was an executive so spacious with nice views. Staff an reception a little indifferent and rude . The breakfast has changed and does not have any scrambled egg or bacon anymore and is not worth the price. You can have a boiled egg but the machine to boil it takes forever.

Lovely room but very warm as air conditioner was inadequate.

Customer review rating 4.3/5

Anonymous Couples - 12/08/2019 AccorHotels review

Considering the cost of the room, more should be done to improve the air conditioning. The staff lent us a fan, otherwise the room would have been unbearable. There is an issue with parking instructions. The staff member was unable to explain the parking system and then got angry when we parked in the wrong place. Perhaps those who book parking should be sent an email outlining the parking rules. The positives were the location, lovely space, great views and facilities.

Well looked after

Customer review rating 4.3/5

John Families - 12/08/2019 AccorHotels review

Reception staff were really friendly

Dear Mr L., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore Front desk

Below average

Customer review rating 4.3/5

Anonymous Families - 03/08/2019 AccorHotels review

Poor. The room smelled of backed-up drains and the air-con didn’t work

Good Location

Customer review rating 4.3/5

Peter G. Couples - 01/08/2019 AccorHotels review

Check in could have been better Breakfast is chaotic Room ok, but lacked items found in Staybridge Suites

Philip B.

Customer review rating 4.3/5

Philip B. Couples - 01/08/2019 AccorHotels review

No problems as usual, we use this hotel as a stop over on trips between UK and France, never had a problem

Practical, comfortable room for family of 4

Customer review rating 4.3/5

Anonymous Families - 31/07/2019 AccorHotels review

Well designed room, with good layout for a family of 4. The first room we were allocated had broken air conditioning, we asked for a change of room and the staff quickly arranged it. Please fix the air conditioning we overhead other guests were having issues. Another issue was the parking. We checked in through the app and asked for parking. When we arrived we had to ask the code three times to get into the parking and into the hotel. Why don’t you just text it to me?

Great family city break

Customer review rating 4.3/5

Ursula M. Families - 30/07/2019 AccorHotels review

Great for our family of four to break up our journey across France.

No hot water

TripAdvisor rating 4.0/5

litigator_br Family - 29/07/2019 TripAdvisor review

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

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