Hotel - Novotel Suites Rouen Normandie
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Rouen Normandie Hotel

Our hotels AccorHotels
4.0/5 862 reviews
All hotels in Rouen
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Squash court  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7h00-10h00
    • Opening hours : Week-end 7h00-10h00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 80 suites
  • 48 non-smoking suites
  • 3 suites for people with reduced mobility
  • 32 family suites
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,670 reviews

Our guest reviews for Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 862 reviews
AccorHotels certified review
Luca Business - 03/02/2018
« Quite convenient location to go to city center and as well to the highway »

Quite convenient location to go to city center and as well to the highway. Small gym facility 24/24h. Not much place in the parking. Overall recommend

AccorHotels certified review
F Families - 13/01/2018
« good »

overall very good experience. The parking lot entry is too small. my car could not get in. Good breakfast

AccorHotels certified review
Alison Families - 04/01/2018
« Fantastic short stay en route to the Alps »

A great hotel, staff so friendly, knowledgeable and helpful, huge, comfortable room and parking easy to find. It was the first time we had brought our car to France and the hotel was super easy to find for drivers and just 10-15 minutes’ walk from the old town. Will definitely return - merci à tous pour votre hospitalité!

AccorHotels certified review
Al Couples - 02/01/2018
« very good »

very nice room with beautiful view

AccorHotels certified review
E.a. Business - 02/01/2018

We were completely satisfied with the room but the bar/dining area is not very pleasant and for the prices charged needs to be modernised. It resembles a train station cafe and is not up to Novotel standards. We have stayed at the property at the Tunnel and found it much nicer.

AccorHotels certified review
Anonymous Couples - 29/12/2017
« Nice short stay »

-good: nice clean big room, helpful staff -not so good: parking entry / code entry a bit annoying to get out of the car each time. Water temperature in the shower seemed to be a bit unsteady even after waiting for a few minutes. Distance from city centre, not bad but felt long in the rain.

AccorHotels certified review
Deepika Business - 23/12/2017
« Deepika »

Everything was good and satisfactory.

AccorHotels certified review
Amit K. Business - 22/12/2017
« Amazing stay »

Very courteous staff. Well furnished room and excellent service

AccorHotels certified review
Xxx Couples - 21/11/2017
« wonderful stay »

excellent room, excellent bed, excellent breakfast

AccorHotels certified review
Alexander Business - 20/11/2017
« Evaluation »

Hotel room was very good, but the breakfast is not the quality i expect from a Novotel. Cappucino doesn't taste good and not even brown bread available. Very small selection of things to put on bread. Also the orange/ fruit juices are not very fresh. Think there is some upgrade to do there. The most strange taste ever experienced was the scrumbled eggs, I just didnt finish them. I am not doing this in purpose, i am a frequent traveller and not reply to annoy, an honest observation

AccorHotels certified review
Alenka P. P. Business - 19/11/2017
« I found the accommodation extremely friendly , tailor made to the needs of the guest who comes fro business. »

I participated at colloquy at University-I needed appropriate ecosystem when staying in hotel to work, rest, proximity to the venue facility ; I stayed in many hotels all over the world, but I will remember this one as the one which really met all my expectations.

AccorHotels certified review
Bart Families - 13/11/2017
« nice stay in a pleasant hotel »

we had a nice stay in Rouen. The family room was big enough for four people. The choice at breakfast was very large and of very good quality. The staff was kind and helpfull. Good parkingspace at a reasonable price.

AccorHotels certified review
Brian D. Couples - 12/11/2017
« Stay in Rouen »

Very pleasant stay. Nice clean hotel, good sized suites. Bed a little firm' pillows a little soft! Sadly no English TV channels, BBC1 was locked? Fridge and microwave in room, the turned the fridge off during the day which de- chilled our food and drinks sadly. The restaurant is very basic for the cost (€13 for breakfast). Hotel is well positioned about 20 mins to the Cathedral. Parking fine, €12 per day is I suppose okay these days bot of course adds to the cost.

AccorHotels certified review
M P. Families - 04/11/2017
« Room good for a family of 4, toilet & bathroom has plastic feel, parking was an issue »

Parking was a great issue for us. We arrived at about 7.30pm after a 10 car journey across Spain & France. I didn't expect problems with parking because 1. It wasn't a city centre hotel and 2. There was no mention on the website about having to reserve parking or what the charges for parking would be. We were told the parking was full in the hotel allocated spaces. Other spaces were available but we would have vacate the space by 7.30am because of office staff. You do not expect to be told by a hotel that you need to be up by a certain time. Also after a very long journey the previous day I didn't expect to have to get up at 7.30am to move the car. All 4 of us were disturbed by the alarm clock. I duly went to move the car only to find that the only space available was a disabled space and another space with "reserved" on it in the green car park. A few moments earlier there had been an unreserved space but a hotel member of staff (with a white Nissan Micra) took it. Not what I consider good customer service by the hotel. I parked in the reserved space because there was no where else to leave the car. Later on in the day when we left, we found that the yellow car park which we had to vacate by 7.30am wasn't even 50% full. So I don't understand the insistence of the hotel staff for me to move the car. A real shame because we didn't get the rest we needed ahead of another long journey back to our home in the UK. Had this not happened my review would have been totally different.

Our hotel has responded to the review
Our hotel has responded to the review

Mister PITTS, Thank you for taking the time to tell us about your experience at the Novotel Suites Rouen Normandie. We are sorry that the use of our underground parking has been so laborious. The limited number of places forces us to propose other solutions. We do our utmost to ensure that our customers are satisfied. We apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Couples - 02/11/2017
« Mr »

The hotel was fine, it fitted the brief okay and overall was good value for money

AccorHotels certified review
Anthony M. Families - 01/11/2017
« Hot hotel »

Hotel public areas ok, room ok but far too hot, ac didn’t work either. Breakfast was busy and chaotic.

AccorHotels certified review
Patrick Families - 31/10/2017
« Stuffy & uncomfortable room »

Our 4th stay at this hotel, room was well appointed however the windows now only open 6 inches and the air handling (not conditioning) unit was incapable of keeping the room cool. We asked the reception if they could turn the temperature down centrally but were told that it was not possible as it was set according to the outside temperature for the entire hotel. On our previous visits, as Le Club members, they included breakfast with our room when we checked in; not on this occasion. Sadly, will probably not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Mister DEBROMHEAD, Thank you for taking the time to tell us about your experience at the Novotel Suites Rouen Normandie. We are sorry that you have suffered from the excessive temperature in your suite. We had a technical problem that is now resolved. We apologize for the inconvenience and offer 1000 points on your Le Club loyalty card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
R B. Couples - 30/10/2017
« A very pleasant stay »

The hotel staff were extremely helpful and friendly, we would like to commend Sarah in particular for the welcome we received. Our only disappointment was that the room was too warm at night, due to the air conditioning being on winter setting.

AccorHotels certified review
Tim Families - 23/10/2017
« Hot »

Unfortunately Rouen was very warm when we arrived and the room was very warm. This only got worse and we couldn't open the windows as the noise kept the children awake.

Our hotel has responded to the review
Our hotel has responded to the review

Mister LIVEING, Thank you for taking the time to tell us about your experience at the Novotel Suites Rouen Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
S. Couples - 12/10/2017
« a well kept hotel with good roomsand professional staff »

Experience with check in, room, petit dejeuner was good, but missing a hotel restaurant. Particularly some modern cuisine as whole Rouen restaurant world seems to serve traditional food only.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 240 m ibis Rouen Centre Rive Droite
ibis Rouen Centre Rive Droite Hotel
From
From 57.00 EUR Non member rate
From 57.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis Rouen Centre Rive Gauche Saint Sever
ibis Rouen Centre Rive Gauche Saint Sever Hotel
From
From 57.00 EUR Non member rate
From 54.15 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Hotel Mercure Rouen Centre Cathedrale
Hotel Mercure Rouen Centre Cathedrale
From
From 95.00 EUR Non member rate
From 90.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km ibis Styles Rouen Centre Cathedrale
ibis Styles Rouen Centre Cathedrale Hotel
From
From 65.55 EUR Non member rate
From 62.27 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ROUEN
See rates