Hotel - Novotel Suites Rouen Normandie
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Rouen Normandie Hotel

4.0/5 922 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Squash court  (Nearby)


  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7h00-10h00
    • Opening hours : Week-end 7h00-10h00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 80 suites
  • 48 non-smoking suites
  • 3 suites for people with reduced mobility
  • 32 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,025 reviews

Our guest reviews for Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 922 reviews
Mike R. Couples - 13/09/2018 AccorHotels certified review
« Comfortable hotel »

Just the job for a one night stay, parking a bit difficult as free spaces full and paid 10 Euro for overnight spot and moved into free from 9am

Couples - 11/09/2018 TripAdvisor review
« Should not have the Novotel brand name »

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Paresh F. Families - 08/09/2018 AccorHotels certified review
« Fantastic hotel with friendly and helpful staff »

From the moment you walk into the hotel the staff are really friendly and helpful. The family suite is spacious and accomodating for all your needs. The bonus of this hotel is that you are only a stone throw away from the town centre.

Claude B. Couples - 06/09/2018 AccorHotels certified review
« so close to success but easily let down. »

Good team at check in,Fanny and co(they don't wear badges),very friendly. Excellent view of the city from a good bedroom.Appreciated the coffee-machine,a nice coffee is welcome. So far so good but when drinking my coffee I happened to look up and caught sight of a cobweb.I know that autumn is a time for spiders but it does not look good.I know the cleaners are under time pressure but should someone check afterwards?I'll leave that with you. Some people would kick up a fuss for that;it is not cheap and you expect good service.

Oliver Families - 06/09/2018 AccorHotels certified review
« Nice Accomodation, Distant Location »

The accommodation was nice and big, sliding partition was great with the kids on the sofa bed to divide the room into two and get them to actually sleep! Breakfast was lovely and staff very very helpful. Location is a bit far out from the centre, not much of a walk, but enough with a 2 and 3 year old. Also, arriving by car and parking in the garage isn't the slickest operation, but plenty of spaces to park.

Stuart C. Families - 03/09/2018 AccorHotels certified review
« More than adequate »

Quiet and comfortable

Jennifer T. Families - 03/09/2018 AccorHotels certified review
« Excellent, helpful staff. Rooms are great. »

Staff were very helpful and friendly. Room was very comfortable and spotless. Staff seemed under pressure at breakfast time- juices running out, no paper in loo. All dealt with well however an extra pair of hands might make all the difference. A really lovely stay. Thank you.

Philip M. Families - 02/09/2018 AccorHotels certified review
« Comfortable and stylish »

Lovely reception staff. Easy parking and excellent spacious room for family of 4.

David P. Couples - 31/08/2018 AccorHotels certified review
« Good Hotel but Parking is a problem »

We have stayed in the hotel a number of times and like it because of the comfortable rooms and the location next to Seine. We use the hotel as an overnight stay on a trip from Spain to the UK which means our SUV has a lot of luggage which is in full view. The availability of underground parking is very limited and it is not possible to reserve a space. I would be very unhappy about having to park in the street as there are no obvious spaces and there are a number of undesirables in the area.

Anonymous Couples - 30/08/2018 AccorHotels certified review
« Novotel Suites Rouen »

The desk staff were welcoming and efficient. The rooms were bright, spacious and well designed.

Anonymous Business - 29/08/2018 AccorHotels certified review
« bad shower, no A/C »

the reason we booked was that we were promised air-conditioning. It wasn't working. When I approached the front desk, I was told that all fans are in use, and "the temperature here is fine, so A/C is working" and the second answer was "why don't you open the window, that may help". We faced the main road, so it was noisy. Parking, while it is available, was not given. I went into the deck, and found open spots, at which point, I forced the front desk to give me the code...Lastly, your temperature of the hot water was went from scalding hot to ice cold, and back to scalding hot, without anyone touching anything. For heaven's sake, improve the hotel, train the front desk people, and fix the shower and A/C. If you are wondering why no one likes the hotel, now you know.

Gavin H. Families - 27/08/2018 AccorHotels certified review
« Comfortable room and great breakfast »

Stayed in suite with 2 children. Room great and breakfast very good. Why curtain separating children's and andult area is not more substantial, I don't know. That would have made it a perfect stay

Oggi9 Families - 26/08/2018 AccorHotels certified review
« Parking issues, food seemed expensive, lots of building work going on currently. »

Nice room (apart from dirty mirrors), parking issues seem to be common at Novotel, was charged 6 Euro for overnight parking and given a card to exit the carpark with, only this didn't work so had to pay another 8 Euro to extract my vehicle. When mentioned to the reception they just shrugged their shoulders weren't interested.

Family - 25/08/2018 TripAdvisor review
« Parking issues? »

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.

A.c. Families - 24/08/2018 AccorHotels certified review
« A great place for a family to explore Rouen »

Great room with separators between parents and kids. Short walk into Rouen and great breakfast.

Bts101 Families - 23/08/2018 AccorHotels certified review
« One night stay on the way to the ferry »

Good location, walk-able into town, over the road from a nice river side (bars, restaurants etc). Carrefour convenience shop around the corner. Room was good for a family: comfortable beds, shower and separate bath, microwave. Have stayed in Novotel Suites before (Paris, Brussels) and this didn't seem as roomy. Breakfast was a disappointment - I don't think they could cope with the number of families so food was running out, not much space, one coffee machine, one 2 slice toaster, 1 bottle of milk, small amounts of egg etc so people had to queue, and items ran out so w had to wait for renewal. Parking was a faff but at least it was available.

Wilhelm W. Families - 22/08/2018 AccorHotels certified review
« Great »

It was good thank you

Lynnbj Families - 21/08/2018 AccorHotels certified review
« Clean and compact »

Good and served the purpose. Great breakfast

James Families - 21/08/2018 AccorHotels certified review
« Very helpful staff, good clean stay. »

We stayed at the Novotel Rouen twice, once each way on a trip to southern France. On both occasions, the staff were very friendly and could not have been more helpful. We were in pet-friendly room 209 as we had a dog with us. The room was impeccable with comfortable beds and we could not find any sign of previous pets. I was initially put off by the soap being in squeeze bottles mounted on the walls but was very pleasantly surprised at the quality. Room layout was also very well thought out with lightweight screens between the main king-sized bed and the kids' two single beds. The room was made of pre-fab units (bath / wash-basin / separate toilet / kitchenette) but still felt welcoming. My only, slight, negatives are: 1) too few tea-bags provided (one English tea, one herbal tea, two coffee, two hot chocolate). Having at least four tea-bags and four coffees in the room would allow each guest to have an evening coffee / morning tea. Have to add, however, that the lady on reception was very nice and gave me a couple of extra tea-bags and a small cup of fresh milk when I asked... 2) limited parking. On the first night, we arrived quite late and were told the standard parking was full; we would need to leave by 7:30 if we used other parking as they let it out to neighbouring offices in the day. Luckily, we found free on-street parking outside. Overall, this hotel is clean, comfortable, pet-friendly and has access to a large grass area next door if you bring a dog. I would highly recommend Novotel Rouen to anyone starting over on a trip into France. We didn't get to go into town and the area around the hotel isn't the greatest but it is at least fairly central so it should be OK for people visiting the city itself.

Couples - 21/08/2018 TripAdvisor review
« nice hotel »

Although not in centre of town, nice 12-20 min walk along the river to city centre with many cafes and restaurants along the route. Also discovered a bit late a nice shopping mall close by. Panorama XXL also right in front of hotel - highly recommended. All facilities in room were perfect, service was good.

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