Hotel - Novotel Suites Rouen Normandie
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Rouen Normandie Hotel

4.0/5 890 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Squash court  (Nearby)


  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7h00-10h00
    • Opening hours : Week-end 7h00-10h00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 80 suites
  • 48 non-smoking suites
  • 3 suites for people with reduced mobility
  • 32 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 1,875 reviews

Our guest reviews for Novotel Suites Rouen Normandie

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 890 reviews
Family - 17/07/2018 TripAdvisor review
« Nice hotel, good experience »

The hotel seems new, the staff is competent and helpful. Nevertheless, in the room we stayed the air-conditioning fan had a very disturbing noise, which lead us to turn if off, and as it was quite hot it wasn't a great nite sleep. Apart from that, towels smelled like vinegar, it wasn't very pleasant. As usual, during our stays at Accor hotels since we arrived in France, the attendant said it was impossible to use our Accor points no pay for the stay. She even asked for her manager, who also said the same. It was only the attendant Sonia who

Davidpeach Couples - 06/07/2018 AccorHotels certified review
« Very hot day and AC not working »

We have stayed at this hotel several times and love the design of the rooms and the location close to the quay. On this occasion it was a hot day and the air conditioning in the room was completely inadequate which made it difficult to sleep.

Koké D. Families - 05/07/2018 AccorHotels certified review
« Could be better »

The air conditioning system is not very effective. The temperature in the corridor was cooler than in the room! I was explained that the system was a low consumption one.

Anonymous Couples - 04/07/2018 AccorHotels certified review
« Well placed hotel for visiting Rouen »

A spacious room, quiet air conditioning and spotlessly clean. Handy for a sight-seeing visit to the city. A small problem was that there was no crockery or cutlery (not even tea spoons!) and we were given a small amount from reception. They said that usually only guests staying for a week or so would get these.... yet you advertise the accommodation as being "Suites". We regularly stay in suite accommodation around the world, and no matter how short the stay, plates, cutlery, bowls and pans are invariably in the rooms. We also had expected a code to be texted to let us access the car park which would have smoothed our arrival somewhat. Otherwise, a good hotel with pleasant staff and we would recommend it to friends.

Prateek Couples - 01/07/2018 AccorHotels certified review
« Except one incident stay was good. »

One incident made my Rouen tour suffer a lot. That was pre-autorisation of my stay even when I asked for complete payment. To add to it, the staff lost Authorization code too. all this by only one employee who was there on reception on Wednesday morning i.e. 20.06.2018. Rest of the stay and coordination or other staff was commendable. They helped a lot in release of my pre Authorization amount although which didn't happen during my stay. Except that stay, it was a very good stay at hotel. Nice rooms with view of seine river. Thanks

Anonymous Business - 22/06/2018 AccorHotels certified review
« Very pleasant. »

The hotel was clean and the staff were very friendly. Refilling the coffee in the room could have been done more regularly.

Anonymous Families - 16/06/2018 AccorHotels certified review
« Great location Fine hotel »

Limited parking, reserve ahead. Nice confortable good size rooms.

Chris Business - 14/06/2018 AccorHotels certified review
« Execellent accomodation , staff very helpful and friendly »

Good location , arrived easily and staff were very professional, helpful and friendly . very clean , modern and spacious accommodation. Car parking was secure and convenient for the hotel , €12 a day . Receptionist was a very helpful tour guide and recommended an excellent restaurant in the city.

Michele O. Business - 05/06/2018 AccorHotels certified review
« Disappointed and Frustrated »

I told the front desk my room was warm and I did not think the air conditioning was working on three different occasions. The only thing maintenance did was close the blinds. On the third time, the front desk offered to move me. With only 2 nights left out 11 nights, why bother. I also asked for an invoice, They said they would email it. I have not received an email.

Anonymous Families - 03/06/2018 AccorHotels certified review

The air conditioning didn’t work. The hotel was on a busy road, so we couldn’t sleep with the window open. No one slept well as the room was stuffy with no air-con

David R. Families - 02/06/2018 AccorHotels certified review
« Modern, child friendly, well equipped hotel »

The staff were friendly and helpful, and understanding that we didn't speak the French language well. The area for children to play was great. There was a big selection at breakfast which was delicious. The room was a good size for a family of 4 and was well designed. Underground parking is secure too. It is our second year back to the hotel!

Paula Business - 19/05/2018 AccorHotels certified review
« very friendly staff »

very spacy rooms with comfortable bed but staff definitely make the experience good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for responding to our satisfaction survey. The entire team at the Novotel Suites Rouen Normandie will be delighted to welcome you again. Our goal is to make you live the best experiences. Kind regards Helen D Executive Assistant

Lori S. Business - 18/05/2018 AccorHotels certified review
« Nice stay »

The hotel is well located to enjoy all the restaurants by the river Seine. Parking is very convenient and welcome as excellent as usual. Rooms are of very good size for several nights, fully equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for responding to our satisfaction survey. The entire team at the Novotel Suites Rouen Normandie will be delighted to welcome you again. Our goal is to make you live the best experiences. Kind regards Helene D Executive Assistant

Linda R. Couples - 16/05/2018 AccorHotels certified review
« Disappointed. Dated, not clean, no amenities. »

We had arrived from an International flight, tired and hungry. We booked Novotel, because we are accustom to the hotels having all facilities and being clean, etc. First, the room was not clean. The cover on the sofa was filthy, I didn’t even want to put suitcase on it. Sink and counter was dirty. There was no food service available. When asked for a place to go, we were sent to a restaurant that was closed. Desk service was not helpful at all in assisting us. A room service sign was in room, but was useless. Decided to go to Carrefour a few blocks away for Dinner and Breakfast items. Very, Very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "thetraveler4819", We are sorry that the Novotel Suites concept did not suit you and that the recommended restaurant is closed. However, other solutions for eating are available: our gourmet shop available 24h24h, and Delivroo, dishes delivered in your suite, from a choice of 22 different cuisine restaurants, with which we have a partnership. We take into consideration your remark about the hair dryer, and we will study this point. Our suites measure 30 m² and have new bedding, they also have other amenities (desk, sofa, kitchenette ...) Our reception team is available 24 hours a day to offer you the best solutions. Regards, Hélène D Dutty Manager

Rik P. Couples - 13/05/2018 AccorHotels certified review
« Plezant environment, helpful staff, nice breakfast. »

Nice location, clean room, helpful staff, nice breakfast. Parking facility is appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIK P., Thank you for responding to our satisfaction survey. The entire team at the Novotel Suites Rouen Normandie will be delighted to welcome you again. Our goal is to make you live the best expériences. Kind regards Helen D Executive Assistant

Alan T. Business - 06/05/2018 AccorHotels certified review
« The stay was marred by not having on arrival the disabled parking that was guaranteed in writing when booking. »

I compared the Mercure in Tours to the Novotel in Rouen and the Mercure was without doubt better value with the Free Breakfast for Seniors offer. The room was a good size, clean and Wifi was excellent.

Malcolm W. Couples - 04/05/2018 AccorHotels certified review
« A very enjoyable experience. »

We were impressed with the spaciousness of the accommodation. Everything spotlessly clean, with more than ample facilities available.

John R. Couples - 03/05/2018 AccorHotels certified review
« A good quality product »

All according to plan

Tud01 Couples - 02/05/2018 TripAdvisor review
« Really neat Hotel »

This Hotel has everything for the traveler:- * Great parking at reasonable rates * Beautiful big Rooms / Suites * Bed is so comfortable * Great WiFi * Bus / Public Transport to City Centre a 50mtr walk * Staff were really helpful * I believe this is an excellent ACCOR Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tud01, Thank you for giving our establishment such a beautiful commentary. This one allows to highlight the work provided daily by our teams. This reinforces our motivation to satisfy our customers all the more, by making them live the best of experiences. Some additional details: For your utmost comfort, we have completely replaced our bedding in March 2018 and to live an even more convivial moment, a courtesy tray is offered to you (tea, coffee, cakes, mineral water). Our hotel offers you a modern and comfortable atmosphere in which our reception team available 24/24 will be delighted to welcome you again and to inform you about the products and tourist places to visit. Well cordially,

Family - 24/04/2018 TripAdvisor review
« Disappointing »

Disappointing compared to our previous stay here. Air conditioning was not working, hence the rating for the sleep quality, temperature was extremely uncomfortable. There was no offer of a fan or extra water. Additionally, poorly stocked bar, one choice of white wine available, not what I would expect from a Novotel, especially in France. Was planning on staying on our return journey, but will find an alternative now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Williammeikleham, We are sorry that the service did not live up to your expectations. We have a reverse air system. The high heats suffered during your stay, are unusual to our region during this period, the temperature change was brutal (+ 15 °c in one week). The time of intervention of our provider in order to proceed to the changeover of the mode of heating in the fresh air, did not allow us to offer you the best quality of service on your stay. We ask you to accept all our apologies for these inconveniences, be assured that the well-being and comfort of our customers are paramount for us. For the record, we have already done the necessary. Since this Monday, April 23rd, our suites enjoy fresh air again. During a next stay, in case of inconvenience do not hesitate to contact the reception team, available 24h/24h, which is able to do the necessary and to offer you the loan of a fan and water. Our bar card offers fresh drinks with or without alcohol, as well as a selection of red, white and rosé wine. We send your note to customer service because the products offered are similar to all the hotels of the ACCOR group. Best regards,

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