Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,255 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 232.00 MYR Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,801 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,255 reviews
Couples - 20/09/2018 TripAdvisor review
« Housekeeping & maintenance should be reviewed immediately! »

- Checked in to a room that has stained blood on pillow cases, ink marks on bed sheets, quilt cover with mold stains (those black marks over time when the bedsheets are not dried and kept in wardrobes). Wanted to use the teacups and spoons to boil water for tea and coffee, the spoons were dirty. Stained with leftover chocolates! Omg!! They do not clean anything at all!!!!- changed room in the middle of the night. And next day, we discovered that the toilet bowl has clogging issues. The maintenance came by 3 times.. and did not fixed the issue. They just check and pump. And flush with water and thinking that it’s all good. We simply just threw 4pcs of their toilet paper, and the bowl got stuck again. It really caused us a lot of inconvenience. We had to go up to 22nd level just to use the toilet each time because our toilet is clogged! - and the Housekeeping, they do not give us new dental kits is fine. But you shouldn’t mix up our toothbrush and left us with a pathetic half tube toothpaste for 2 of us to share. It’s really pathetic and unhygienic. This is oral hygiene! They took away one of the bathrobe, and they did not bother to replace another bathrobe. So 2 pax has to share 1 bathrobe???And we are in executive rooms... and this is the type of service that a 5 star hotel Pullman has provided.Definitely will not recommend anyone to stay! With this money, stay at Waterfront instead!! It’s newer with better service ! Utterly disappointed and disgusted!

Our hotel has responded to the review
Our hotel has responded to the review

Dear alieninkorea, Thank you for taking your time to share with us about your recent experience at Pullman Kuching. We are very sorry that your experience did not meet your expectations; hence please allow us to express our sincerest apologies. At Pullman, we strive to provide superior service to our respective guest, unfortunately this time we fell short of your expectations. Your feedback is important to us and please be rest assured that we are taking immediate measures to rectify these problems. Once again we appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Warm regards, B. A. Donald

Alfred C. Business - 18/09/2018 AccorHotels certified review
« Pullman Kuching »

I am satisfied on my duration of stay in Pullman Kuching. However, todate my Accor Stay points have yet to be updated. Pls look into it. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alfred C., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding on your Le Club Accor point, I already forward this matter to our Accor loyalty customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Njf Families - 14/09/2018 AccorHotels certified review
« Mdm N. »

Clean and comfortable. Room service can do better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jiafeng N., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anne Friends - 13/09/2018 AccorHotels certified review
« Great »

Overall enjoyable and convenient. Prompt response from staff. All the lift keyholes might need to be fixed/changed/revamped, as many visitors troubled having their access card scanned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Andrea Sheisedo G., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Yusri M. Business - 13/09/2018 AccorHotels certified review
« comfortable and satisfying »

A clean hotel and a place of strategy, as well as friendly and good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yusri M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Rahmat Business - 13/09/2018 AccorHotels certified review
« nice environment »

looking forward to stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohd Rahmat K., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Muhamad F. Business - 13/09/2018 AccorHotels certified review
« Superb »

Good price for business trip, nice clean big room and comfortable environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhamad F. A., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Liew Q. X. Couples - 13/09/2018 AccorHotels certified review
« Malfunction of hotel room key »

During my stay there, never expect the room key and lift access card which is the same card as room were malfunction after I’ve change 4 keys and still the same. We choosed to rather stay in the room instead of going out as we scared the room key went malfunction again and I have to walk all the way down to lobby to change the key card which I’ve done it four times. The worst experience I ever stay in a four star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Liew Qun X., On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Bob Richeal Sibat Guest Experience Executive

Darrent Families - 13/09/2018 AccorHotels certified review
« Fun stay but room for improvement »

Friendly and helpful staff across all areas - reception, room service, cleaning , gym, bar. Staff coped very well during Fashion Week. For improvement: - General food quality and preparation. - Reception area sparse. My wife said "soul-less" - Bathroom fittings also sparse Otherwise good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Darren T., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Wati Business - 12/09/2018 AccorHotels certified review

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Norismawati J., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Aezra Y. B. R. Business - 12/09/2018 AccorHotels certified review

Its magnificent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aezra Yohanes R., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

M S. B. A. W. Solo - 12/09/2018 AccorHotels certified review
« So far so good »

Everything was good but some toiletris not included like body lotion..tooth brush.Others in good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear M Shuhairi A W., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Lorenzo Business - 12/09/2018 AccorHotels certified review
« Generally Good Service »

It was a great experience, except that when I arrived in my room, the welcome fruit/cookies were overrun with ants. It was replaced after I had reported it though.

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Not as good as other Pullman I stayed in before »

1) tv reception not good. Quite blur sometime with weird colors. 2) no power points near bed. Cannot charge device while sitting on bed. This is a norm in almost all hotels I stayed in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Weng Yie c., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Silvia D. F. Couples - 10/09/2018 AccorHotels certified review
« Nice stay in Kuching »

The room is comfortable and not noisy, the bathroom is clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Silvia De F., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Awazlan Business - 08/09/2018 AccorHotels certified review
« satisfied »

Everything is excellent except access card was not fully function compare to my previous stay. It is happened in the elevator and door room. Need improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Awazlan A., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Teh K. Y. Business - 07/09/2018 AccorHotels certified review
« quite alright »

overall quite alright except the toilet bowl is stuck

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teh Kian Y., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Adiaz Business - 07/09/2018 AccorHotels certified review
« Fantastic! »

Superb meals Nice and helpful front desk staffs Always done my request Clean environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Izaidah M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Nur H. A. A. @. L. J. I. Business - 07/09/2018 AccorHotels certified review
« Very nice place to stay... »

very comfortable hotel rooms, attractive surroundings and facilities provided are very satisfying...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nur Haziatul, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anthony Families - 07/09/2018 AccorHotels certified review
« great stay »

many improvement in all aspects compare to my previous stay, I would like to take this opportunity to commend Mr. Awang for his dedication and generous hospitality during this stay and many of my previous stays. special mention to bell boys that help me during check in and and check out, both of them are great asset for the hotel ( I am really sorry that I did not get theirs name).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony S., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

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