Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,326 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,427 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,326 reviews
TAExtraordinaire Couples - 15/03/2019 TripAdvisor review
« Kuching »

Great hotel in a good location. Easy access to the river and town area. Good sized modern clean rooms with a great view over the town. Excellent buffet breakfast. Drinks in the bar though are a little expensive so have your drinks in the local cafes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Yennee Business - 13/03/2019 AccorHotels certified review
« Unpleasant Stay »

03 Mar: Checked in to hotel, was assigned room 1217. I happily went into the room and wanted to take a shower, then realized the bathroom is so dirty, floor tiles were in yellowish stain and slimy. I wiped it with tissue... turned up the stain can be easily removed, which means the bathroom hasn't been properly washed for probably weeks. Then I requested to change room and Mr Jamahari came to inspect the room and decided to allocate me to another room. If my memory serves me right, I was assigned room 1220. The room was at the corner and the duty manager opened the door for me, then told me the lock is defective and hoped I don't mind. Well I don't know why they would assign me another room that is defective and is located at the corner. Not sure if you're aware many people who are superstitious would not take corner room. I wasn't and I didn't complain about it. Later in the evening I realized the bedsheet has yellowish stain, called to request for change of bedsheet... and they came but the staffs seemed a bit unhappy about it, though it's done. 04 Mar: I went out for meetings and came back in the evening. Housekeeping tidied the room but the fruits skin left on the table wasn't thrown away, no replacement of mineral water. I didn't want to complain again so I decided to boil a pot of water with the kettle and left it there hoping to drink it when I came back from gym. An hour later, I came back from gym and checked out the temperature of the water. It was still very hot, so I went to take a shower. After coming out from the shower, I wanted to pour the hot water into the glass so it could cool down faster... and then I realized there was some water spilled near the pot and the pot is emptied. TOTALLY EMPTIED. I was a bit shocked and thought... there could be a leak, so I filled the pot again and left it on the towel to see if it's leaking and nothing leaks from the pot. It really made my skin crawls and I got goosebumps all over me. I got another room after that but it was one of the worst experience I had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

L. S. C. Business - 13/03/2019 AccorHotels certified review
« Mattress sagging »

The mattress sagging problem and me can’t comfortable deep sleep whole night was staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. See C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Bob Richeal Sibat Guest Experience Executive

Aqilla F. Solo - 13/03/2019 AccorHotels certified review
« Great Experiences »

I fell in love with the room. I love the view. It was amazing. The pool was awesome but just that the pool towel is not in place. The service for in house guest trabsfer to the mall was amazing. Thank you to all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Fairul , Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Bruen S. Business - 13/03/2019 AccorHotels certified review
« Very Good »

Very satisfied with the whole process from check-in to check-out & the staff were also very accommodative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bruen S. , Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Danial Business - 07/03/2019 AccorHotels certified review
« VERY RELAXING »

I had a very pleasant and relaxing stay in Pullman, Kuching. I was there on a mixed business and pleasure trip and was pleasantly surprised with the quality of the rooms. Albeit, the only minor issue I had was with the parking. After paying the amount for the room, I expected the parking fee would be waived by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Muhammad Danial , Thank you very much for your comments regarding your stay at the Pullman Kuching. We are pleased that you generally enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However we appreciate you sharing your concern and we hope this experience will not deter you from returning to Pullman Kuching again. Thank you again for sharing your experience, and we hope to welcome back you again in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

John Couples - 06/03/2019 AccorHotels certified review
« Magnificent views, spacious and confortable rooms »

Restful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kevin D., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee sey Guest Experience Manager

Lerth Solo - 06/03/2019 AccorHotels certified review
« Great People, Great Location, Great Hotel »

As usual check in was smooth as silk and room is clean and comfortable , peoples are friendly and helpful always waiting to help , took a shuttle to Spring shopping and thank you to the driver , so sorry I didn't know I was the only guest , The Peak @ level 22 is always my favorite place to laze off , good choice if you and family are coming to Kuching for a short getaway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Many thanks for your comments regarding your recent stay at the Pullman Kuching . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again so soon. Thank you very much for your loyalty and support ! Sincerely, Jee Lee Sey Guest Experience Manager

L. L. L. Business - 06/03/2019 AccorHotels certified review
« Good »

Overall is good but breakfast selection need to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Lee , Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However we appreciate you sharing your concern and we will look into the area that you've been highlighted. Thank you again for sharing your experience, and we looking forward to serve you better in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Ina L. Couples - 06/03/2019 AccorHotels certified review

Overall okay just hair dryer not functioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ina L., Thank you very much for your comments regarding your stay at the Pullman Kuching. We are pleased that you generally enjoyed your stay. We appreciate you taking the time to let us know and we will look into the area that you've been highlighted. Please be assured that we will informed the relevant department to solve the issue. Thank you again for sharing your experience, and we hope to welcome back you again in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Danny L. Business - 06/03/2019 AccorHotels certified review
« Supplies not provided »

The front desk experience was great. However, I think the house keeping has done a poor job. I stayed for two days with my wife. First day we have two bottles of drinking water, but after we have consumed them over the first day, they have not been replenished. Worse, we run out of toilet paper (only one used Roll), and I have to go to your lobby toilet. I have been travel extensively, this was the first time that I regret staying in such a renown hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Danny L. , Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Anonymous Business - 06/03/2019 AccorHotels certified review
« big room »

great hotel, but no local food around

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee L. sey Guest Experience Manager

Frannelya F. Couples - 04/03/2019 AccorHotels certified review
« Sweet, romantic and unforgettable! »

The gesture shown by the hotel staff was indeed wonderful. Thanks to Ms Christina Edwin and team. My husband and I were not expecting a romantic deco in our room since we only moved to an executive suite on 23 Feb 2019. It was a pleasant experience to stay in room 1603, love the large space, the romantic deco and cookies provided. Had in-dining meal - food was delicious. However, there's loops and holes that need improvement especially the banquet staff who were rude to us upon arrival to the hotel in regards to beer placement. Even if you are busy with another matter, you should never answer to ask the client to carry the beer by themselves! Where's the manner?? Otherwise, it will be a perfect 10 if not because of that one department. So please kindly improve on the attitude and manners when handling with customers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Frannelya , Thank you very much for your comments regarding your stay at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However it is great to hear that you enjoy your stay and comfortable with our room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Hii L. M. Business - 03/03/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Hii, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Shamsul Business - 01/03/2019 AccorHotels certified review

satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sulaiman Shamsul, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Anonymous Business - 01/03/2019 AccorHotels certified review
« Not a pleasant one »

Aircon wasn’t powerful enough 3 hours turning it on and it was still 27 deg. Technical guy had to come, but calling the reception took 10+ mins, then it took 40mins for the guys to come. Apparently he has to come every time we want to change the temperature. Wrote to management, no reply. Pool and gym in a bad shape and in need of renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations for this trip; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Our swimming pool will be closed for cleaning on next week. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thanks again for your loyalty and support! Sincerely, Jee L. Sey Guest Experience Manager

W.yana Friends - 01/03/2019 AccorHotels certified review
« My “home” whenever in Kuching »

I’ve been staying at Pullman Kuching every time I was in town. The location is strategic. The team there provides good service and I have no complain - I had a good stay every time. The room is spacious, it has a bath tub and iron with ironing board readily available in the room. The yoga mat + dumbbell provide a nice touch. I got to do mini workout in the room after all the good food that Kuching has to offer. One down side that could be improve - providing a better hair dryer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Widia Yana , Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Ammar A. Couples - 28/02/2019 AccorHotels certified review
« 5 stars »

Everything were very great. Excellent service and hospitality. Your staff expecially Ms. Rebecca deserve some recognition for her excellent customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Muhammad Ammar , Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team and Rebecca. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Tengku A. Business - 28/02/2019 AccorHotels certified review
« The view is great...room very comfortable »

I love the way your staff treat the costumer... the costumer service is great especially the one name adruce ( i think ) and the one who serve me when i check in...very professional...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Muhammad, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Mahfizan Business - 26/02/2019 AccorHotels certified review
« Nice place with a breathtaking view »

two thumbs up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mahfizan M., Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Sincerely, Bob Richeal Sibat Guest Experience Executive

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