Hotel - Pullman Kuching
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Pullman Hotel

Pullman Kuching Hotel

1A Jalan Mathies  Sarawak 
93100  KUCHING
MALAYSIA

1,973 reviews
TripAdvisor Rating Based on 1,973 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air Conditioning
  • Airport shuttle
    • AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 389 rooms
  • 193 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,782 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,973 reviews
AccorHotels certified review
Sccg Business - 14/07/2017
« Excellent »

Excellent service and buffet

AccorHotels certified review
Anonymous Families - 12/07/2017
« Pleasant but could be better.. »

We enjoyed our short stay at Pullman but we would Hv enjoyed it more if . There's no foul smell along the corridor to the rooms , presumably from the carpet. . No foul smell once we step into the hotel lobby . There's no smell of cigarette smoke lingering in our room .we were given more toiletries ..there were not enough box of tissue, toilet roll & shampoo etc in our toilet .. There were three of us in the Family room.. . If the common toilets in the lobby area ( next to the Cafe ) were much Cleaner.. It was very obvious during our stay at Pullman that the toilet Cleaners were not doing a good job of cleaning & maintaining the toilets used frequently by the hotel's guests. We also noticed that the tray of left Over food ( from room service) was not collected immediately Nor the next morning.. The same said tray of dirty plates & leftover food was left outside the room , along the corridor for two days..! Having said all those, service at the hotel reception was good & friendly .. Thank you

AccorHotels certified review
J.w Business - 12/07/2017
« Room was okay but cleanliness needed to be improve »

Room is not clean, there are 2 cockroaches inside the room and have not been cleaned by the staff during my second night stay.

AccorHotels certified review
Jm Couples - 12/07/2017
« Wonderful »

I have stayed in other Pullman hotels in other parts of the world, always wonderful. Everything was seamless in Kuching - service check-in, rooms (large, comfortable, spotless), multiple re-bookings to extend my stay, fast check-out. Excellent location, spacious lobby, modern decor. Wow, definitely staying here again next time! I was not a Le Club Accorhotels member but I signed up on the spot because of this experience.

AccorHotels certified review
Ashli A. Solo - 12/07/2017
« Enjoyable »

It was nice and comfortable. In addition to that also convenient

AccorHotels certified review
Kay Families - 12/07/2017
« Overnight stay »

My family and I were in Kuching fr 1 night in the Family room. Great room space. Excellent bfast choices, friendly staff. Highly recommended.

AccorHotels certified review
Shh Business - 12/07/2017
« lifestyle »

All is good To improve lunch menu in the puzzle

AccorHotels certified review
Anonymous Business - 12/07/2017
« Pleasant stay »

The hotel is well-situated and has all that I needed for a short business trip. The rooms are spacious and clean and the Club Lounge is relaxing. I have stayed there many times and it is my hotel of choice in Kuching. Staff are friendly and helpful. My one issue this time was that the hotel refused to change pristine GBP20 notes into Ringit - they said that their policy was to only accept the "new plastic GBP20 notes" - I explained that there is no such thing and the new plastic GBP20 notes are not due to be available until 2021! But they insisted that they could only change the plastic ones. It meant that I had to go out to find an ATM and pay the extra transaction charges and 3% cash withdrawal supplement. Annoying! You would think that a chain hotel whose main clientele are international would be aware of currency issue like this.

AccorHotels certified review
Be Solo - 12/07/2017
« Great, peaceful stay »

I enjoyed the peaceful experience. I like the facilities, the yoga class, and the fruits in the room!

AccorHotels certified review
Zi S. Y. Business - 12/07/2017
« Excellent service »

Excellent service. All staff at Pullman greets guest with smiles and friendly gesture. Guest feels comfortable at Pullman. Still as always, need improvement on room cleanliness. Bathroom needs proper cleaning.

AccorHotels certified review
Shamsul N. Families - 12/07/2017
« A stay to remembered. Great Hospitality.Great Front Desk Officers »

It was a pleasant stay in Pullman... All the staff are friendly.

AccorHotels certified review
Noor H. Business - 12/07/2017
« satisfied »

However, during the breakfast, I've asked for half boiled eggs, but they gave me hard boiled eggs. Maybe in the future, please make sure something like this will not happen again.

AccorHotels certified review
Kathy N. Friends - 12/07/2017
« Room cleanliness  »

Breakfast food was wonderful although no gluten free bread. Scales in room were filthy and had not been cleaned. No spare toilet rolls or tissues, had to go to reception to ask for supply. Television in the room needs updating another good. Linen and towels were clean. Our room was spacious and catered for our needs. Location of the Pullman was great. Staff were friendly and appeared to be happy to help. Thanks.

AccorHotels certified review
Shahnon Families - 12/07/2017
« No Food @ Breakfast Buffet »

Was pleasantly surprised when room was upgraded since the Hotel is overbooked. Check in & out is smooth & the staff are very friendly and helpful. However, the breakfast buffet next morning was terribly disappointing. Many plates are empty, juices (orange & pink guava) ran out and was replaced with orange cordial? We had our breakfast at 9am. If you need picture proof, I will be glad to send photos of empty platters - some like nasi lemak & fresh fruits were replenished after some time, but others remain empty. The pizza is nice though. Since that is the only breakfast menu that I was able to have. I understand that it was peak time (holidays, hari raya, all that) but I suppose it's the F&B Manager duty to foresee this and should have made better preparations ahead of time.

AccorHotels certified review
Ck Couples - 12/07/2017
« Comfort Room »

Room service is great, sorry that I forgot to leave tips before I out. Check out was easy, just hand in the room card and I'm ready to go. Things I would like to complain: Face tissue is not refilled when room service. The room card does not work sometimes. I wish customer service can provide some briefing for customers who come for first time.

AccorHotels certified review
Axb Business - 12/07/2017
« Great hotel but.. »

I generally enjoy staying at the Pullman hotels. The facilities are very good and I feel perfectly at home but one matter which I have encountered for the second time already is the toilet bowl does not clear well. That was quite an unpleasant experience.. I hope you can look into improving that.

AccorHotels certified review
Accidentalnomads Couples - 12/07/2017
« A few problems »

We wexperienced a few issues when during our six night stay. Breakfast service was a bit of a shambles, lots of empty trays, poor wifi and dirty bathrooms. We brought these to the attention of management who did what they could, changed our rooms, etc. etc. So ultimately, our concerns were resolved to our satisfaction. These things happen I suppose, but one would hope, not in a 5*!hotel

AccorHotels certified review
Hendro Families - 11/07/2017
« Quite comfortable and pretty good service »

For the first time only. quite good

AccorHotels certified review
Maybelle Business - 10/07/2017
« Ms »

Overall good, clean room, friendly receiptionist

AccorHotels certified review
Geetha Business - 05/07/2017
« Amazing location, excellent stay!  »

I was staying at Pullman on a business trip recently and I truly enjoyed my stay there. The location was very convenient for me and I had real good stay while I was there. Thanks!

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