Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,307 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.1/5 AccorHotels Rating 5,278 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,307 reviews
Amir Couples - 16/01/2019 AccorHotels certified review
« Thanks for the great stay »

Thank you so much for the great stay and exprience and the arrangements. Your team really wow-ed me and my partner. Thank you again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad Syafarizul Amir A., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Simon P. Families - 15/01/2019 AccorHotels certified review

i stay 6 nights at Pullman Kuching. My family feel so happy with this hotel. of course there will be always something wrong. let me highlights few of it: good: location cleanliness staff easy to park (basement) has baby cot and very clean and comfy fast and realiable internet (they even borrow me LAN cable for stable connection) Pool. jacuzzi. and gym facilities are great. Things to improve: 1. 7 nights i had the same breakfast menu, not much variants and the menu its not friendly for kids. kids only can eat bread and cereal. the rest is spicy. 2. Since 2019 the management charge the parking fee RM 2/day. Every time you in and out u will have to pay RM 2. This is my first time to stay at 5 Star hotel but need to pay parking ticket. 3. They close the water heater after 10pm or something, they will still feel a bit warm, but the water is not as hot as before 10pm 4. They no longer have kids playground, kids club, or place for kids to play. they told us its under renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Simon , Thank you for comment your experience in Pullman Kuching. We are pleased that you generally enjoy your stay in Pullman Kuching recently. However we appreciated you sharing your concerns and we will look into the area that you've been highlighted. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I sincerely hope that we could have another opportunity to serve your better in the future and I hope that this experience will not deter you from returning to Pullman Kuching again. Thank you once again for your review and for choosing Pullman. Sincerely, Jee Lee Sey Guest Experience Manager

Haslina M. N. Couples - 14/01/2019 AccorHotels certified review
« Cozy but facing unpleasant experience. »

I like the facility in Pullman Hotel. Room was okay. View is beautiful (it was new year eve). However I have had experience unpleasant moment. My room was qualified to access in lounge area (floor 22), but when my husband and I was first time there, we have been told, we are not allowed to be there. The staff repeatedly saying "this place is only for VVIP" . And I asked him to check in system. A minute later, the superior came to us and asked us to leave with unpleasant look. No Smile and Irritating expression. I felt so embarrassing. There were few quests look at us. I told to both of them, please check the system again and check my room. I guess they don't bother. Then we went down to lobby and check with the counter. Staff in counter was good. She explained, our room can benefits lounge area. I told her, I just came back from there and I was asked to leave. Then, that particular staff made a call, later on, she said, the staff on floor 22 has acknowledged this issue. I return to lounge area. The moment I arrived, Both of them apologise to me. And I said okay. The point is, it was not about we eager to be in lounge room, but I can sense the discrimination and unpleasant attitude. Just because we are not well dressed, the staffs can not judge us and simply kick people out. BUT PLEASE CHECK THE SYSTEM!!! Repeatingly said "this is only for VVIP" was very rude. In this 21st century, I thought we are no longer label people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Haslina, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Emily L. Couples - 14/01/2019 AccorHotels certified review
« Nice hotel andfacilities »

enjoyed my stay overall. very comfortable room, bed, pillows etc. housekeeping team was excellent. pool was really nice, but towels were in gym, gym was unattended and had run out of towels. everyone very friendly. we had a broken showerhead, called maintenance, he looked at it and said he would come back tomorrow. we were there 5 nights and he never returned. would have been helpful to have plugs by the bedside, all UK plugs were too far away. breakfast was served from 6 but on two mornings we were not able to have any fresh eggs made as the chef doesn't really start cooking until 7 - 7.30. one morning we asked for fried eggs and again our waiter said he would bring them, but they never came. hotel was very busy, but one lift was always kept out of operation. some mornings we would wait 5 minutes for a lift and it would be too full to enter. some days the lift needed our swipe card and other days it didn't. very confusing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Emily L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee sey Guest Experience Manager

L. Solo - 14/01/2019 AccorHotels certified review
« There are room for improvement »

Room condition is not in proper condition. Shower is not properly functioning. Upon arriving TV remote low batt. TV channel is very blur. Front desk staff service not as expected and may be improved for a international 4 stars standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee L. Sey Guest Experience Manager

Jtk O. Business - 14/01/2019 AccorHotels certified review
« Beware of complacency »

I always have liked staying in Pullman Kuching since it was open years back. However from after June i notice the hot water was no more hot ...Luke warm , even that took time to become Luke warm. I have informed the front desk on every visit but the improvement has been limited. The hot water was not hot like previously. Too many "Yes"too many "reasons" Please don't let complacency step in or else you will go the same way as the Grand Magherita, Merdeka Hotel....where regular guest leave because of the basic amenities are not rectified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jeffrey O. , Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Benedict K. Business - 14/01/2019 AccorHotels certified review
« Dissapointed badly »

The room given upon check in was not checked of its functiality , no hot water shower was available , upon checking by the maintenance team they confirmed that the whole section of the left side Room no 1111 and below are effected with no hot water supply, How come the maintenance team knows but the reception person does not ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Benedict k. , Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Mark G. Couples - 13/01/2019 AccorHotels certified review
« Poorly run and managed hotel »

Have stayed here many times...the standards are falling The swimming pool had some green algae reported it to staff. The bar had vitually no stock. Breakfast had decreased range Door to room would not close properly .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mark G., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Albert C. Couples - 13/01/2019 AccorHotels certified review
« Exceptional customer experience »

Reception staff very helpful abd acccomdating. Keep up the good job by making customers feel valued .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Albert C., Thank you for comment your experience in Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jee Lee Sey Guest Experience Manager

Family - 12/01/2019 TripAdvisor review
« Very Yummy Breakfast »

My family stayed in two King rooms last week. The best is breakfast with lots of local delicacies and authentic taste. Lobby is rather empty with a small fish tank in the middle. Some rust in both bathrooms. Amenities & towels are consistent with 3 stars quality.

Jv Business - 09/01/2019 AccorHotels certified review
« A true gem in the heart of Kuching City »

It truly is an enjoyable stay experience at Pullman Kuching. The staff, food quality, service and cleanliness here constantly exceed my expectations, and I must say that you have some of the finest personnel I have met in the service industries. I would like to thank Mr Dennis for the upgrade of my room, Awang for the excellent service at the Peak, and a special recommendation to your duty Manager Jack for his above and beyond attitude, nothing seems to be too troublesome for these wonderful people. They really set a textbook example on how service industries should be. I believe Mr Dennis has set an exemplary role models for his staff to emulate. Never before have I seen a 5 star hotel manager so friendly and approachable. Kudos to the Pullman Kuching team, whenever I have my stay at Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Julian Voong Cheng L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Bernadette C. Couples - 09/01/2019 AccorHotels certified review
« Great to be back at Pullman Kuching »

When we arrived at the hotel we were greeted by very friendly staff at the reception -'welcome back'. We immediately felt 'at home. We hope this friendliness does not change with the arrival of the new GM; who appears to be quite different to the last GM. When we arrived at our room, we were very pleased with the welcoming presentation of the room organised by the very capable and ever helpful Majorie Tania. However, the room could be improved by providing more power sockets especially around the desk area. The furniture although presentable, were not ideal for a hotel room. I have been injured more than once (still bear the scars) by the very sharp edged corners on the furniture, especially the desk and the coffee tables; rounding these off should not be a difficult job. The lobby/lounge has undergone a positive change in the furnishings. However, although the 'Internet cafe' has been replaced with a 'smoking zone', the whiff of cigarettes is still discernable as soon as one exit the lift and in close proximity. I would prefer to see all smoking OUTSIDE the hotel. Our experience at the peak was once again - superb, you can always guarantee a cheerful smile from Eserene and Nisa. We very much looking forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Bernadette c., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Collin T. Business - 08/01/2019 AccorHotels certified review
« PLEASANT STAY »

It was a better service as compared to my previous stay. Faster check in and Duty Manager has been attentive as usual and thank you all for making it another pleasant and memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Collin Mer Vin T., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Mohd H. B. M. D. Business - 08/01/2019 AccorHotels certified review
« Great »

Staff very friendly, food is great expecialy mutton curry. Room is Big and Clean. Bar at The lobby is my favourite place to hang out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohd Hasnizam Md d., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Rck Families - 08/01/2019 AccorHotels certified review
« Mix feeling »

Overall is ok. Only that, when i check in at around 1900hours and requesting extra bed, no action from the hotel staff until 0000hours! i've called few time and seem like still no extra bed was deliver to my room. At last, the staff deliver the extra bed at around 0020hours.. this is not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Reynold C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jee Lee Sey Guest Experience Manager

Alfred C. Families - 07/01/2019 AccorHotels certified review
« Pullman Hotel Kuching stay... »

Had a pleasant stay.. enjoy the comfort and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alfred C., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anonymous Business - 07/01/2019 AccorHotels certified review
« Satisfied coordination of my reservation and stay »

It was a festive week when I checked in. Credit to your staff for their effectiveness in managing the endless guests with their questions and complaints.. Despite all that , they greeted me with Smiles and a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abraham Yii Kwong M., Thank you for taking the time to tell us about your experience at the Pullman Kuching It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Hanida G. Business - 06/01/2019 AccorHotels certified review

good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hanida G., Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Sincerely, Bob Richeal Sibat Guest Experience Executive

Nisa M. Business - 06/01/2019 AccorHotels certified review
« Perfect ! »

Check in was smooth. Receptionist Sudan was friendly. I stayed only for a night for work purpose. The room is comfy and just perfect! Thanks !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Khairunnisa M., Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Yen Families - 03/01/2019 AccorHotels certified review
« Short escape in the city »

Room was well kept. Clean and well maintained. Renovation and beautifying the Pool area would be a great plus. Staff are friendly. Breakfast is Ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yen Ling N., Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Sincerely, Bob Richeal Sibat Guest Experience Executive

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