Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,132 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,296 reviews
Business - 06/12/2018 TripAdvisor review
« Poor room facilities »

Location is fine and receptions are eager to help. Facilities in room are quite disappointing, though. Power stopped once in my first room and the toilet flush became unacceptably slow and weak after a few uses. Responses to call for maintenance were slow. I needed to request change of room because of the toilet.The control for air-conditioning did nothing no matter what you press. My rooms were freezing cold and I fell sick.

C. S. L. Business - 05/12/2018 AccorHotels certified review
« Comfortable »

Room is comfortable, spacious & clean. The location quiet, but not convenient to look for food. No restaurant open at day time & mostly are bars & bistro which only start opening in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear See L. C., Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching Sincerely, Marjorie Tania Front Office Manager

Couples - 04/12/2018 TripAdvisor review
« EXCELLENT STAY »

Fantastic stay..in the middle of everything from seafood,supper,shopping complex,boat jetty,famous layered cake....everything. very good and helpful front desk team especially Aaron.Can answer every question.nice breakfast.pool condition can be improved further.

Anonymous Friends - 03/12/2018 AccorHotels certified review
« Have a good day there. »

Tqvm for the services..but i'm not really satisfied while check in because..what i have discussed thru conversation with reservation person while booking the rooms were not happened as i check in..hoping that for next time, to clarify clearly to us.. However..we enjoyed breakfast there..

Arman A. Business - 30/11/2018 AccorHotels certified review
« Excellent »

Very satisfied with the room and breakfast was excellent. Will try out the pool next time. May plan for family vacation after this and hopefully my wife n kids will also enjoy staying at your hotel. Special request - family room favorable rate to us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arman A., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Irweensjatria Business - 30/11/2018 AccorHotels certified review
« Just OK »

Service not that good. Just average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irweensjatria D., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Front Office Manager

Bruce B. Families - 29/11/2018 AccorHotels certified review
« GOOD »

SERVICES CONCERN ALL GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruce B., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Orleans Business - 29/11/2018 AccorHotels certified review
« Satisfying »

Overall is good. Hotel should provide free transportation to and from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Norlena S., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Couples - 28/11/2018 TripAdvisor review
« Our stay in Pullman »

Pullman Kuching is a superb hotel situated at prime position in Kuching within easy access to local places of interests and plenty of restaurants. The hotel is on a slight incline which gives a panoramic view over Kuching and Sarawak river. On arrival we were greeted by the very cool, collected and calm Jamahari and the team. Without requesting we were upgraded to the executive lounge where we were superbly looked after by the inimitable Majorie Tania and her very friendly team. the reception area of the hotel recently had a refreshing makeover. It is now brighter, roomier with neater lines. A welcome improvement to the bar area (DEJA - VU) where a separated smoking area is introduced. However, as a non-smoker I would have preferred a total ban. A big plus for Pullman is its very friendly and welcoming staff, who are always eager to help. Once you have visited Pullman Kuching you will always want to come back.

C. S. Y. Business - 27/11/2018 AccorHotels certified review
« Very polite staff and helpful »

Place is convenience, interior is not smelly, the staff is very friendly, of course i like the bar...very relaxing. Just make sure next time the cleaner remember to unplug their key card after clean the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Siew Y. C., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Steve C. Families - 26/11/2018 AccorHotels certified review
« Doesn’t resemble the Pullman standard »

The hotel doesn’t resemble Pullman standard in many aspects. From the time of check in, process is extremely slow. Moving to the room, elevators look very basic, with 1-2 under maintenance throughout my stay. Housekeeping is inconsistent, giving you one but not the other in a random pattern. They may take your robe away for cleaning which I must say is good but they forgot to replace with a new 1. Air conditioning temperature need sophiscated engineering from the maintenance team to control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chuan Chung C., Thank you for taking the time to write a review on for your recent stay at Pullman Kuching. We would like to sincerely apologies for the service gaps that you have encountered during your stay here. I will share your feedback with our General Manager, as well as the rest of the department heads, so that he would be able to address this issue sternly to all our staff. I am truly saddened to hear that you had to encounter such services, and any inconvenience caused is very much regretted. Please rest assured that we do not take this matter lightly, and we are working on improving our level of services for our valued guests. I sincerely hope that this experience will not alter your confidence in the Accor Network, and we hope we could have the chance to serve you better in the future. Please do not hesitate to contact me at H6… if you need any further assistance. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anonymous Business - 26/11/2018 AccorHotels certified review
« Good facility but food is not good »

The room is good in size, clean and no smell and quiet too. However breakfast is limited and taste is just ok. I tried to eat dinner in Chinese restaurant too and same disappointment of the taste. Soft shell crab was not fresh and got smell!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ying Hao C., Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. We shall certainly have a look at the quality of the food again and the way we maintain the hotel. Let’s be re-assured that I’ll be sharing your comment with my team. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and please feel free to contact me directly at H6… for any future visit so that I can look into it personally. All of us look forward to welcoming you back in the near future so you can notice the improvement. Sincerely, Bob Richeal Sibat Guest Experience Executive

Hafizah N. Business - 26/11/2018 AccorHotels certified review
« Ms Hafizah N. »

Front office ok.. very courteous handling check in .. i came to pullman for our event and we as committee organised that event. Overall experience ok.. but something need to be improved: 1) sense of urgency during handling customers request.. ie serving of our vip during tea break.. i personally go to back to request someone please expedite as my vip already at the vip room 2) lighting in ballroom.. pls change it as its too dim for seminar like us.. when number being presented is not suitable to use current lighting.. thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hafizah N., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Cs Y. Friends - 26/11/2018 AccorHotels certified review
« Enjoyable and pleasant stay ! »

Everything was excellent. Please keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chung Shyan Y., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Muhammad H. B. K. Families - 26/11/2018 AccorHotels certified review
« Excellent »

Amazingly. Friendly. Memorably

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Hisyam K., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Naileh Business - 26/11/2018 AccorHotels certified review
« A Very Comfortable Accomodation »

Comfortable room, nice food, good service & friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Naileh L., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Andy M. Couples - 26/11/2018 AccorHotels certified review
« Very good service »

Very satisfied with the service of the hotel , nothing to complain about, keep up the good job! Definitely will go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andy Zhe Hua M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anonymous Families - 26/11/2018 AccorHotels certified review

Its a great pleasure n we do enjoy our stay at pullman. Definitely will come back again. Tq

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A. Binte Suib, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Arie Families - 26/11/2018 AccorHotels certified review
« Not so well hospitality experience »

Room are not well cleaned, lack of greetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ni Luh A., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bob Richeal Sibat Guest Experience Executive

Linda Business - 26/11/2018 AccorHotels certified review

nice staff dan pleasent hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hazlinda S M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

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