Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

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4.0/5 2,061 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 193 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 3,688 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,061 reviews
AccorHotels certified review
Walter L. Business - 15/01/2018
« House keeping service need improve »

Hotel location is good, nice room. People also nice. Hotel restaurant food not in expect. House keeping most of time forgot refill towels, laundry bag and list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter Tak Shing L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raymond Ho Asst.Guest Service Manager

AccorHotels certified review
Gurmit S. Families - 15/01/2018
« a very good experience for a first visit to Kuching »

There was a slight setback when we were checking in as the rooms were not ready. But a substitute room was looked into. But by then our adjoining rooms were made ready. The first impression was from your front desk personnel: Amin, Nurkaliman and Nasrizal. such pleasant disposition. Despite the initial setback, they made up with their smiles and sincere apologies. Then we "encountered" your house keeping staff: Qusyaiki, Hishyam and Carol. House keeping responded to any queries very fast. Again them making conversation without rushing and not merely focusing on their job. Their smiles made our day. and big thank you for the staff in the Puzzle, especially Mohd Aniq (interestingly, he could recall the individual needs of our family for breakfast, giving it a personal touch). The others we were very happy with regards to service were Abdul, Jacalia, Ng Yan Kai and Siti Zubaida. These were the ones we had come in contact with most of the time. I am sure the other staff must be just as pleasant. It is such staff that give a hotel the good name. Please convey my thanks to the personal i have mentioned. If I may suggest, the tourist tax should be pointed out when checking in, not when one is checking out. Came as a surprise to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gurmeet S., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raymond Ho Asst.Guest Service Manager

AccorHotels certified review
Paula R. Families - 14/01/2018
« New year's stay »

Staying for 5 nights in Pullman Kuching, quite good. Room is spacious wide and comfort. Breakfast quite various items too. But a little dissappointed every time after making up bedroom. Sometimes we didn't get shower gel or lack of tissue, only get one towel or any detail things we needed. Moreover, It made us whether to move another clean and complete room or stay in the same room. Please improve next time, Pullman Kuching. We love to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula r. F., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raymond Ho Asst.Guest Service Manager

AccorHotels certified review
K. Couples - 12/01/2018
« Disappointed »

Dear Pullman, we had 2 nights stay during our wedding back in Kch. I have choosen Pullman as my top choice but it falls below my expectation. The room condition and bathroom cleanliness aren't par as good hotel standard. There was black moss along the shower recess, chair was dirty. There is only 1 set of toiletries, towel, etc even I have left a comment that we were looking forward for our stay when we back to Kuching for our wedding. We too had lunch at the hotel with my parents but there are flies everywhere. No one is doing anything regarding the sight. It was Sunday lunch and we are the only table occupied there. I was about to give 1 star in social media but hold it back to let it be. Really disappointed with the standard of the hotel. Btw, our room view is empty carpark lookalike floor. Sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tan Kai Li K., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Penny Friends - 12/01/2018
« Instructions were not read request not attended to. »

Your property is well situated and the exterior is well maintained. However I do not know why the trouble I took to write the request for each individual rooms were always ignored. This is my second time staying at Pullman. The hot water shower does not work and one of the bathrooms is choked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penny Sau Peng C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Ebby A. Friends - 12/01/2018
« magnificent view »

The view from our rooms is superb... i have requested it before check in and thanks to the hotel, they gave me a spectacular view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebby a. M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Dayang Families - 12/01/2018

Very good service and overall awesome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayang Kristina J., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Anonymous Business - 12/01/2018
« Nothing to delightful to shout about neither is there anything to complain...! Service as expected. »

There are certainly room for improvement in your hotel should I were to compare with Hilton next door. - Room amenities need to be refreshed especially the shower gel, soap, shampoo. - Towels are sometimes not fully provided like hand and face towels - only one insted of two. And the quality of towels. - The door lock system. I have to faced a faulty door system everytime I come back to the room. I have to double back to the reception to have it redone. This happend five times duing my two days stay!! Imagine after a hard days work you go to your room and cannot open the door. then you have to double back to the reception to reactivate the key. I can understand sometimes this happens but to have it for 5 times is unacceptable. If I may suggest that every floor have a phone near the lift so that during such emergency, we can call from the floor and have someone send up the key. That will atlest save the journey back to the reception. Hilton have this. - The choice of fruits and salads at the breakfast is limited. More fruit choice would be great as in Hilton. - The breakfast chef for eggs are not well trained. At every stay, my request for " sunny side up" is not up to standard. they do not even have a big pan to do doubles. Worst, the egg is laced with too much oil. Hilton does this very well. maybe you need to send a spy to see how Hilton does it. + in my previous stay when I had a very early morning flight, the receptionist was kind enough to give me a packed breakfast to take to the airport. This is very delightful indeed.. - There is no warm water not lemon slices at breakfast buffet. However, when requested, the service is provided promptly. + Breakfast staff are friendly. + Reception staff are accomodating and friendly. I was delighted when a receptionist ( male malay person whose name i cannot recall now) actually called me by my name. He remembered me from previous stays. this made me feel very delighful and i felt very secure and homly. - The entry & exit to the hotel at the lower ground floor where they are the restaurants at hills shopping is closed at 9 and opened after 9. My office is at the OCBC bank building and I use the access late and early morning. If that is closed, my journey through the front door becomes longer. some thought for guest access to and from hotel exits via the hills shopping at the back need to be reconsidered. - journey to and from the lift and the parking is a long distance walk. + Free parking for guest is a great welcome. Keep that. That's the only reason why i moved from Hilton. + the bell boys and the security car park at the front of the hotel are very friendly and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad Sultan V., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Anonymous Families - 12/01/2018

The experience after initial hiccups was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Misa Christina W., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
N. P. Business - 12/01/2018
« Satisfied »

When I check in, the room is not clean (many ants, sugar on table). After I make complaint to staff, they quickly change the room, and it make me satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. N., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Jing Q. Friends - 12/01/2018
« Not worth a 5 Star »

One of the room door wasn't able to lock at once. Request of high floor wasn't granted. Receptionist are not following up closely on the raised matters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing Q. L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Antrick C. Business - 12/01/2018
« ok »

Overall ok and i am a regular guest in Pullman whenever i travel to Kuching. But this round i am not happy with the evening happy hour cocktail session at the peak. I stay in the executive floor and 6pm is the free cocktail session. The room policy clearly stated can stay up to maximum 3 pax and i stay alone but one of my guest came to look for me so we had few drinks at the peak. So only total 2 guests for the particular room 2103 to join in the evening but they charge me 1 pax for the cocktail session which i think it is ridiculous since you mentioned the room policy its up to maximum 3 pax. Another funny issue is that i check out in the early morning around 545am and requested a bottle of drinking water at the peak reception but unfortunately she told me sorry out of stock.. What a joke !! i ordered a taxi at the hotel at around 550am-555am and he ask for RM45 when arrive at the airport. i was in a hurry and ask him why then he told me before 6am still midnight rate.. What a joke !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antrick C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Anonymous Solo - 12/01/2018
« Adequate without anything extraordinary. »

It was an adequate hotel stay without anything extraordinary. Was NOT happy about: Being signed up for an AccorHotels membership without my permission. Very disappointed with this. Toilets are not clean - mold stains on the walls and shampoo/body wash holders.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming Luen C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Naza Families - 12/01/2018
« BAD »

BAD SERVICE NOT LIKE 5 STAR HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nawi N., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Chelsia L. Solo - 12/01/2018
« A home away from home! »

The stay was a pleasant one with great hospitality from the team at Pullman Kuching. There’s a team member, Amin, he was Super friendly and warm and helpful when he showed me the ways when I first checked in and game me the directions to a nearby restaurant! I was delighted to see the bathroom slippers and floor mat placed on the floor beside the bed, ever ready to be use! Thank you for everything, Pullman Kuching!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Le-Ting Chelsia L., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Cp G. Solo - 12/01/2018
« G. »

Hospitality of Pullman is second to none... to sum it up in one word *AWESOME* My prefered choice in Kuching.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. C., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Rz Business - 12/01/2018
« Wonderful experience »

Staff were courteous and friendly. A truly wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajman Zareqh Z., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Zukhairi Families - 12/01/2018
« Enjoyable »

I love the online check in. It really does speed things up. Love the view too. Lots of eateries nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd Zukhairi M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Richard H. Families - 12/01/2018
« good »

staff were friendly and the room were cleaner now than my last visit 2 yrs ago....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard h., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Assistant Guest Experience Manager

AccorHotels certified review
Mp Solo - 11/01/2018
« ok Stay with some minor issues »

1) aircon in room cannot be adjusted easily and was too warm. 2) limited choices of alcoholic beverages at the club lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melvin P., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Assistant Guest Experience Manager

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