Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,280 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.1/5 AccorHotels Rating 4,988 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,280 reviews
Friends getaway - 10/11/2018 TripAdvisor review
« Terrible stay »

This is my fave hotel in kuching, and I have stayed there more than half a dozen times in the past few years, but after this stay, I might not. Only 2/4 lifts worked, they turned off keycard access security to the floors, so strangers were going up and down between floors, throwing parties, making lots of noise. It was almost impossible to get into a lift on the first attempt. Often waiting for 2-3 rounds. And the lifts were always full.When I made a complaint to the front desk, they brushed me off by saying that they disabled the security to allow the families to go to their rooms. I don’t them I don’t feel safe that anyone can go up to my floor and room, but they refused to do anything ahout it.Very, very disappointing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris Y, Thank you for taking the time reviewing your stay at Pullman Kuching. Please accept our sincere apologies for the inconveniences caused during your stay. We appreciate your feedback as it helps us to focus on what is important to all our guests. Our engineering team were in the midst of maintaining the hotel lifts hence the keycard access was temporarily disabled. All our lifts are now fully operational and our keycard access security is now activated. We agree without hesitation that safety and security is of the greatest importance and that these type of incident does not repeat. We realize you have a choice in where you stay and we appreciate that you returned to stay with us. We promise to deliver our best to make each stay enjoyable and we look forward to welcoming you back again. Kindest regards, B. A. Donald

Anonymous Business - 08/11/2018 AccorHotels certified review
« Hotel Condition »

Need to improve the condition to match 5 star rating. The mattress and comforter is not comfortable at all, the aircond control not functioning good and access to parking is terrible especially late night or early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Engku Hassan Wardi E., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Yl W. Business - 08/11/2018 AccorHotels certified review
« Friendly Staffs and clean room »

The staffs are friendly, room is clean and nice view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yong Lee W., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Syahleo Families - 08/11/2018 AccorHotels certified review
« mr »

good n comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhamad Syahmi M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Angelina Business - 08/11/2018 AccorHotels certified review
« Okay »

It is not as per expected. Room and space are spcious but overall hotel looks abit outdated not well maintained. Ceiling at foyer of meeting rooms are leaking carpet at lobby color faded. Checks in process takes time-not a 5 star service I would say. There is exhibition at the lobby it looks messy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Angelina L., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Gold M. -. I. Business - 08/11/2018 AccorHotels certified review
« Upgrade to access lounge room - Gold Member »

Thank you 4 ur best way to upgrade my room. very satisfied 4 ur service included breakfast and willing to stay again for next holiday or bisness trip with family or colleague...happy bisnes trip..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Aizat M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Noorlia M. Couples - 08/11/2018 AccorHotels certified review
« good service to stay »

i'm very satisfied with hotel service and accommodation .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Noorlia m., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Anonymous Business - 08/11/2018 AccorHotels certified review
« About Pullman Hotel »

very good, nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muniandy G., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Radzemah B. Business - 08/11/2018 AccorHotels certified review

Very Good. But to expensive. Everthing i stay here sponser by others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Radzemah B., Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Sincerely, Bob Richeal Sibat Guest Experience Executive

Red Business - 08/11/2018 AccorHotels certified review
« Marvelous »

I am truly satisfied from check in to check out. Room very spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Redzuan Ahmad B., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Balakrishnan M. Business - 07/11/2018 AccorHotels certified review
« Ok »

Overall ok, but this not a vegetarian friendly hotel. Tq

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Balakrishnan M., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologise for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

P T. B. Solo - 07/11/2018 AccorHotels certified review
« Very clean room »

As always I enjoy my short stay at your hotel , the staff were very polite and helpful. My biking was with breakfast but unfortunately due to time constraint I didn’t have the opportunity to taste the food but am sure it will be of a very high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paak Thong B., Thank you for review and we are delighted to hear that you enjoyed your stay with us. I will share your feedback with all our team members, as a way to maintain our services for our valued guests. We hope that you would return again in the near future and would choose to stay again at Pullman Kuching. Once again, thank you for your patronage and we hope we could have the pleasure of serving you again soon. Sincerely, Bob Richeal Sibat Guest Experience Executive

Nadine A. Families - 07/11/2018 AccorHotels certified review
« Mrs Nadine A. »

Very pleasant, lovely helpful and efficient staff . Rooms clean, comfy bed. One issue with a blocked toilet in our room on several occasions on the executive level, we had to keep using the toilet on the club level which was annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nadine A., First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologise for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Sincerely, Bob Richeal Sibat Guest Experience Executive

Terry T. T. S. Business - 07/11/2018 AccorHotels certified review
« Great »

Very Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Terry Tan S., Thank you for review and we are delighted to hear that you enjoyed your stay with us. I will share your feedback with all our team members, as a way to maintain our services for our valued guests. We hope that you would return again in the near future and would choose to stay again at Pullman Kuching. Once again, thank you for your patronage and we hope we could have the pleasure of serving you again soon. Sincerely, Bob Richeal Sibat Guest Experience Executive

Rebecca J. Couples - 07/11/2018 AccorHotels certified review
« Short Getaway »

I was welcome with great hospitality and also at my departure. Personally I think a warm farewell upon check out is a very important message that you have provided from your hospitality. Your housekeeping was very responsive as well. Excellent job from the team. Keep it up. Would love to stay again in the near future! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rebecca J., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

Gabriel L Couples - 07/11/2018 TripAdvisor review
« Good stay overall »

The reception staff were helpful and welcoming. The room was great with a view of the mountains. Location was great - walking distance from bars / restaurants. However the gym room sauna / jacuzzi facilities could be better maintained & the swimming pool water a bit murky. The DejaVu bar was unmanned for the 20 minutes we were trying to claim our welcome drinks. Overall good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel L, Thank you for taking your time to write us a review. We value your feedback as it helps us to focus on what is important to our guests. Please accept our sincere apologies for the inconveniences caused and rest assured that your valuable comments were personally brought up to the teams concerned in order to improve on our services. My team and I look forward to the opportunity of being at your service again and have a pleasant day ahead. Kindest regards, B. A. Donald

Hairul H. Business - 26/10/2018 AccorHotels certified review
« Very Good »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hairul h., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Noorlya Couples - 24/10/2018 AccorHotels certified review
« Room=satisfying, event=disappointing »

Room is nice.. Everything was good.. But the tv channel need to be enhanced.. I held my wedding event, they forgot my menu.. They forgot to serve appetizers.. They served it after main menu where guest already leaving..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Noorlya T., Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Bob Richeal Sibat Guest Experience Executive

H. M. H. Business - 19/10/2018 AccorHotels certified review
« Not bad »

Overall stay was pleasant and the facilities provided are relatively good. Hotel is clean. Just for the restaurant where the breakfast is served, appreciate if the variety of food can be improved. I had once intended to eat porridge, but I could not find any related dishes that used to be served together with the porridge. So I changed my mind to take oat. To my surprise, the oat was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Min H. H., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

Arnold A. Business - 18/10/2018 AccorHotels certified review
« Amazing »

Meet every expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Arnold A., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Guest Experience Executive

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