Pullman Kuching Hotel 5 stars

TripAdvisor rating 4.0/5 2,382 reviews
Pullman Kuching
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+ 26 Services
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Room 1

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Children's age
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Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Free shuttle service to The Spring Shopping Mall

  • Covered Parking with 24/7 security

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Kuching

1A Jalan Mathies
Sarawak
93100
kuching
malaysia

Tel: +6082222888

Fax: (+60)82/222999

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KUCHING INTERNATIONAL AIRPORT At 11km / 6 miles - Shuttle paying

  • By plane

    KUCHING INTL APT At 11km / 6.84 miles - Shuttle paying

GPS :1.555939, 110.351122

Our accommodations

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Twin Beds

  • Max. number of persons: 3
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 1 kingsize bed Executive Floor

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive 1 King Bed

  • Max. number of persons: 2
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Twin Beds

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Family Room

  • Max. number of persons: 3
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Suite with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 76
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

NU ER HONG

Type of cuisine: Other cooking style

Indulge in authentic Chinese cuisine with a modern twist. The seating at Nu Er Hung offers great views both over the city and into the open kitchen. The restaurant features large bay windows and four private dining rooms.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PUZZLE

Type of cuisine: International

Enjoy all-day indoor and outdoor dining at Puzzle, which offers an interactive open kitchen, buffet and "à la carte" menus boasting international dishes focusing on intra-Asian cuisine and Chef's Table tailored options.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VÚ

Photo non contractuelle / Strictly non binding

Centrally located at the hotel lobby, Déjà vu is the coolest place to people-watch and be seen. An impressive beverages list offers a great selection of wines by the glass, beers, cocktails and nightcaps.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

Located on the 22nd floor and exclusively for guests staying on Executive Floors, the Executive Lounge offers check in/out, breakfast, snacks, evening cocktails, internet and boardroom use, plus great city and river views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,615

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 1,500 people

Find out more

Our guest reviews for
Pullman Kuching

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,881 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,382 reviews

Mr S.

Customer review rating 4.1/5

Stef Business - 15/08/2019 AccorHotels review

A repeating stay in Pullman Kuching through most of the things here are still familiar to me. A little techincal issue but is not troubling too much during my stay. The basin stopper is not functioning so the basin is filled with water.

Dear Seng Hong S., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Wonderfull Experience.Keep It Up.Pullman Kuching.

Customer review rating 4.1/5

Rosmawati L. Business - 15/08/2019 AccorHotels review

To be a sustain 5 star hotel in town.

Dear Rosmawati L., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Satisfied

Customer review rating 4.1/5

Noor Z. Business - 14/08/2019 AccorHotels review

Good

Dear Noor Z. M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience executive

Excelletlnt room but mediocre breakfast

Customer review rating 4.1/5

Ida Families - 14/08/2019 AccorHotels review

Room size excellent, cleanliness excellent, pool area excellent. Pullman kuching is located on top of a posh food court, so at times no parking for hotel customers. Local dishes were prepared nicely (mee kolok, laksa sarawak) but pasta dishes were horrible. The first day i had some aglio olio. Spicy and not properly spiced. The second day, tagliatelle was tasteless. The third day the spaghetti was no good either. So the fourth day, i skipped the pasta. Restaurant name: puzzle, manager please check the taste of your pasta dishes. Plus limited seat during peak hours 7 to 8am. Making me feel rushed to finish my breakfast.

Dear Nurlida A., Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement. Your Sincerely, Julia Thomson Guest Experience Executive

Very happy and satisfied with the services given

Customer review rating 4.1/5

Mohd Families - 14/08/2019 AccorHotels review

Me and family felt warm welcome and very happy with the services provided to us

Dear Mohd Shaffari M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Mr Sammy W.

Customer review rating 4.1/5

Sammy W. Friends - 13/08/2019 AccorHotels review

The room and facility were good but some reception people didn't seem to be very friendly, and lack knowledge. I asked for a low pillow but was told there wasn't one. I asked what happened to the credit card in-print of 100 ringgits and was told it would be refunded to me in a week! In fact it wasn't actually drawn.

Dear Sammy W., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Thomson Guest Experience Executive

Not like 5 Stars | Rooms etc. have to been cleaner

TripAdvisor rating 4.0/5

267svenz Family - 13/08/2019 TripAdvisor review

we were there for 10 days. booked 2 rooms. staff was very nice. breakfast was delicious. lobby very clean, which for the management is probably most important. Unfortunately rooms are not cleaned well. especially the bathroom. t his looks very used, as the shower was not clean and partly broken. the cleaning staff cleans by there own way, but there is no control. that's the problem. the management has to check here and control this from the point of 5 star hotel. the pool was nice. unfortunately also toilet and shower at pool-aread dirty/very used. no cleaning- stuff, no manager. you only see managers at the lobby when important guests are coming. Our stay at KL and KK at 4 star hotel (Hilton Garden Inn and Mercure) was much better. we are disappointed. the management must change this problem.

Dear Mr Sven Z, Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement. Your Sincerely, Julia Thomson Guest Experience Executive

Short trip

Customer review rating 4.1/5

Eh Solo - 12/08/2019 AccorHotels review

Helpfull staff at spa. Nothing special for bfast. No free parking for guest

Dear Eddy N., Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement. Your Sincerely, Julia Thomson Guest Experience Executive

Satisfied

Customer review rating 4.1/5

Y Business - 11/08/2019 AccorHotels review

Satisfied

Dear Yusmawati M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

So so

Customer review rating 4.1/5

Anonymous Friends - 11/08/2019 AccorHotels review

Not a good service and room service keep providing towels

Dear Kin Fatt L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

Convenient

Customer review rating 4.1/5

Patricia Couples - 10/08/2019 AccorHotels review

Convenient location within walking distance to Top Spot seafood stalls and also waterfront.

Dear Patricia O., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Pleasant

Customer review rating 4.1/5

Sue M. N. Business - 10/08/2019 AccorHotels review

Though a short business, however pleasant

Dear Suzarinah Mohd N., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Wonderful

Customer review rating 4.1/5

Jang A. E. Business - 09/08/2019 AccorHotels review

Nice & quite room.

Dear Jang E., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Its nice hotel to stay in kuching but...

Customer review rating 4.1/5

Sutriyudita S. Business - 09/08/2019 AccorHotels review

The overall experience ia good..i am staying at level 2002 but the hotel should fix the noise coming from the elevator because its so noisy and make you feel disturb..the staff is really responsive and move my second night stay to room 2006 which is farther but the noise from elevator is there because vibrating through the air duct. Nice service from yunis at the executive lounge and outside this is elevator noise..everything are great..but the noise disturbance really irritate me and make me lack of sleep during my stay..fix this problem soon..i will stay one more time and if this still exist just forget it that a lot of customers will stay again at this hotel

Dear Sutriyudita S., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Thomson Guest Experience Executive

extremely bad

Customer review rating 4.1/5

Jashithra Families - 09/08/2019 AccorHotels review

i left a message to see the manager. bad service bathroom not cleaned despite leaving a message with reception desk on 2/8/19 night. breakfast spread was limited, takes time to refill, tables not cleaned after guest have left , vege pasta super hard disappointing experience for me and my family

Dear Jashithra S., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Thomson Guest Experience Executive

Lovely stay

Customer review rating 4.1/5

Aziz A. Families - 09/08/2019 AccorHotels review

Very good location, very large room, good buffet spread. Peaceful environment.

Dear Aziz A., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Great Stay

Customer review rating 4.1/5

Anonymous Business - 09/08/2019 AccorHotels review

Room was really spacious and clean. Always return to this hotel when visiting kuching.

Dear Peter D., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Experience in Pullman kuching

Customer review rating 4.1/5

Jevitha Couples - 09/08/2019 AccorHotels review

There was air conditioning problem for hours..can’t change the temperature and was informed the whole hotel has ac issues.i have stayed in Pullman kuching many times and everytime there is such problems..however the staffs are very friendly and the environment is welcoming.

Dear Jevitha A., Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement. Your Sincerely, Julia Thomson Guest Experience Executive Sincerely, Julia Thomson Guest Experience Executive

Excellent

Customer review rating 4.1/5

Linda M. Friends - 09/08/2019 AccorHotels review

Very happy, enjoyed all the hotel facilities, we utilised the bar, restaurant, pool and spa while there. Highly recommend as a place to stay, affordable and close to city centre.

Dear Juanita J., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Thomson Guest Experience Executive

Not happy with the parking charges!

Customer review rating 4.1/5

Mark Families - 07/08/2019 AccorHotels review

Room is good. Not happy with the parking charges. Why i need to pay the parking charges?? Can it be absorb by the management??

Dear Mark E., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Thomson Guest Experience Executive
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