Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

4.0/5 2,203 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 232.00 MYR Non member rate
From 232.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • KUCHING INTERNATIONAL AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 389 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • WiFi in your room
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

d
4.1/5 AccorHotels Rating 4,451 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,203 reviews
Nt Couples - 12/07/2018 AccorHotels certified review
« Good views »

Spacious. Good air conditioning. Fantastic views. Large bathroom. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Nicola T., Many thanks for your rating on your recent stay at the Pullman Kuching. We are delighted that you generally enjoyed your stay and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Bob Richeal Sibat Team Leader

Anonymous Business - 10/07/2018 AccorHotels certified review
« Satisfying »

A recommended stay with good amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhamad Fazrul R., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Team Leader.

Lydia Business - 10/07/2018 AccorHotels certified review
« CONVENIENCE »

Room very clean and spacious. Housekeeping staff honest. I left both my engagement and wedding rings at the bedside table. Found by housekeeping staff and returned to me on the same day I checked out. I forgot her name, I gave her RM50 as a token of appreciation for being honest. I hope your good hotel give her reward for being honest too. Thank you. Always liked Pullman Hotel in Kuching.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lydia Kuchang P., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Team Leader

Mohd R. B. K. Business - 10/07/2018 AccorHotels certified review
« satisfied »

great room & facilities. this was my second time staying. the first was in 2012. sorry to say already asked the frontdesk early morning before breakfast to clean room on 1st July but not been done. there was no room service been done on 30th June. during breakfast on 1st July there was only a chef to serve the food i.e in my case she was the one & only prepared the roti canai & laksa Sarawak. I've to wait & lastly one of the waitress helped to prepared the laksa. Just my 2 cents & sharing the moment. All the best in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohd Rizzal Haji k., Thank you for taking the time to write a review on TrustYou for your recent stay at Pullman Kuching. We would like to sincerely apologies for the service gaps that you have encountered during your stay here. I will share your feedback with our General Manager, as well as the rest of the department heads, so that he would be able to address this issue sternly to all our staff. I am truly saddened to hear that you had to encounter such services, and any inconvenience caused is very much regretted. Please rest assured that we do not take this matter lightly, and we are working on improving our level of services for our valued guests. I sincerely hope that this experience will not alter your confidence in the Accor Network, and we hope we could have the chance to serve you better in the future. Please do not hesitate to contact me if you need any further assistance. Sincerely, Bob Richeal Sibat Team Leader.

Erna H. Families - 10/07/2018 AccorHotels certified review
« Disappointing »

I have been all over the world and especially in Malaysia staying at club floors, and by far Pullman Kuching is the worst. My last stay on the club floor pullman was on Feb 14th, and at that time, the hotel was still good. Since that time the following have changed - 1) The food in the coffee house and club lounge is absolutely atrocious. The last time i stayed there, there were beef and prawn skewers on a stick, and all kinds of good food. This time, i was shocked to find that pullman hotels have the gall to serve us fried karipap, samosas, and fried chicken, which were all covered in a steam container. Have you people ever eaten fried food which is them steamed in a metal pot? Utterly disgusting. The food was extremely cheap, an on both nights the Heineken beer was not available, although we were entitled to it. I also invited 2 outside guests making our party 6 people. All of us were very disappointed. 2) Condition of the hotel - All the windows in the hotel were filthy, i could not properly see out of my toilet or even the club lounge. Our toilet and bidet hose were also broken in our room, so we had to move to another. 3) Basic amenities - Simple things like the minibar is still not made available in the club rooms. The last time i stayed, the minibar was fully stocked and complimentary. This time, my fridge was completely empty, and when i went to the lounge to get soft drinks, there were only 4 cans in the minibar. When I took them, it was not replaced for may hours. When a customer pays rm400-500 per night, per room, how dare you skimp on such basic things? 4) There are more disappointments for me to write about, but honestly im not bothered. It is clear that Pullman Kuching is on a downward spiral, and is trying to pinch pennies to make more profits. Ive worked for a major GLC before and i have seen the same thing happened. By trying to squeeze profits by taking away things from your customers, you will only end up angering them, like in my case. Suffice to say i will not be staying at Pullman in the future, be it in Malaysia or overseas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dayang Siti Mulya Erna A., Thank you for taking some time to review Pullman Kuching and we would like to apologise for the service rendered to you during your stay that was not up to your expectation. I truly regret to hear that you were mistreated during your evening cocktail and for any inconveniences that may have caused to you. We are sorry to hear that your stay was not memorable for all the right reasons. We pride ourselves on delivering a good quality of services and facilitates and I regret that we did not meet with your satisfaction on this occasion. Please be assured that your comments have been forwarded to the relevant Departmental Managers for their review and continued improvement. Once again, please accept our sincerest apologies for falling short on our services and thank you so much for choosing Pullman as your choice of accommodation in Kuching, Sarawak. I truly look forward to your reply and to welcome you back again in the future. Sincerely, Bob Richeal Sibat Team Leader.

Jo M. Business - 10/07/2018 AccorHotels certified review
« A bit disappointing. »

The gym equipment is in need of replacement (only 1 of the 4 treadmills worked) and some pieces of equipment are rusty or faulty. The buffet breakfast food was half gone when I arrived, including the rice and curry, and it was only 9:00am at that time. The hotel staff that I rang for room service did not understand my enquiry, and sent up food to my room, which I did not order. However, the staff who served the food (brought it to my room) was good about it and managed to rectify the situation. The facilities/room could probably do with a bit of an upgrade or clean up (the cleanliness of the bathroom was not of a high standard), although the room was generally ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Joanne M., Thank you for your review on Trustyou for your recent stay with us. I would like to sincerely apologise for falling short on our services by our gym facilities and services by our Food and Beverage team during breakfast. I will definitely bring up this matter urgently to our respective department, so that our respective department would be able to address this issue. Our management are well aware of the problems that our guests are facing, and are planning for a change of processes in our departments, in order to improve on the level of service for our valued guests. We hope that with this change, we would be able to win back the trust from our guest to Pullman Kuching. Once again, thank you for choosing Pullman and for your patronage here. We sincerely hope that you would return again in the future Sincerely, Bob Richeal Sibat Team Leader.

Nyt Business - 10/07/2018 AccorHotels certified review
« ok. nothing special. »

it was fine expect for the tv. the channels are all blur. and the water bidet in the bathroom is broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ngin Yen T., Thank you for your feedback in regards to the TV not working in your room. We have worked with maintenance to fix the issue, however we apologize that it wasn't resolved sooner. Please rest assured that we will also take your feedback about the water bidet in the bathroom into consideration for improvements in the future. Thank you again for your review and I invite you to stay with us the next time you return to the area. Sincerely, Bob Richeal Sibat Team Leader

Satwant Business - 10/07/2018 AccorHotels certified review
« Definitely a wonderful satisfaction stay and would return for sure. »

My 6 days stay was extremely wonderful with the pleasant greetings and smile from the staff right from the time i checked in till the day i checked out. The room was beautiful and the bathroom truly awesome. The amazing choice of breakfast was something to look forward everyday. Every night i use to chilled out at the Deja Vu to have cappuccino/latte and food because they had live screen of world cup. The staff there also was very pleasant. My only issue was that i did not quite like the hot drinks (cappuccino) at the cake/bakery section. I don't mind about the price but the presentation is not worth the price. The cappuccino was served in the small coffee cup (the same coffee cups that are given during breakfast). That was very dissappointing for the price of the drink. I feel like it should be served in a proper cappuccino mug. I think i had drinks there with my friends for 2-3 days and then we stopped. My friends had the same view like mine. Anyway i think that is just a very minor issue and i am pretty sure will be upgraded. Other than that my stay was truly awesome and i would definitely come back again and also recommend Pullman Kuching to my family/relatives & friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Satwant Kaur B., I would like to begin by thanking you for your review on Pullman Kuching for your recent stay with us. Please accept my sincerest apologies for falling short on our services, especially concerning to the cappuccino mug and the presentation. I will share your feedback with our respective managers, so that we could rectify the problem immediately. We are very concerned with the satisfaction of all our guests, and your feedback is very important to us. Once again, thank you for your review and we hope that this experience will not deter you from returning to Pullman Kuching in the future. Sincerely, Bob Richeal Sibat Team Leader.

Dominic C. Business - 10/07/2018 AccorHotels certified review
« Satisfactory »

Bed and space is satisfactory. Only need to improve TV channel and not clear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dominic C., Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the overall condition of your tv channel. Guest feedback is incredibly important to us and we will take your comments into consideration to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area. Sincerely, Bob Richeal Sibat Team Leader

Mr. L. Business - 10/07/2018 AccorHotels certified review
« Friendly and Pleasant »

Friendly reception and housekeeping. Room pleasant to stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jong Long L., Thank you for your recent stay and for taking the time to share your experience with us. Your kind comments on the friendliness and helpfulness of our staff are much appreciated, and I have shared your review with the team, who are delighted to have made such a good impression. Sincerely, Bob Richeal Sibat Team Leader.

L. Business - 09/07/2018 AccorHotels certified review
« Hotel staffs are helpful and friendly »

I had lost my hotel invoice for company claims as receipt and the hotel staff - especially Mr. Jamahari Heran, the Duty Manager is responsive to my request and emailed me the receipt. Thumbs up for the hotel support & services on premises and off premises!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kheng Wah L., Thank you for your recent stay and for taking the time to share your experience with us. Your kind comments on the friendliness and helpfulness of our staff are much appreciated, and I have shared your review with Mr. Jamahari our Duty Manager, who are delighted to have made such a good impression. Sincerely, Bob Richeal Sibat Team Leader.

Clarence Friends - 09/07/2018 AccorHotels certified review
« Moderate. Improvement needed. »

It was ok not fantastic. House keeping was slow and items are no replenish. Food station not man by cook.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Waituck Clarence C., Thank you for your review on TrustYou for your recent stay with us. We would like to sincerely apologise for the service gaps that you have encountered during your stay here. I will share your feedback with our perceptive department heads, so that he would be able to address this issue. I am truly saddened to hear that you had to encounter such services, and any inconvenience caused is very much regretted. Please rest assured that we do not take this matter lightly, and we are working on improving our level of services for our valued guests. I sincerely hope that this experience will not alter your confidence in the Accor Network, and we hope we could have the chance to serve you better in the future. Please do not hesitate to contact me if you need any further assistance. Sincerely, Bob Richeal Sibat Team Leader

Dan N. Business - 09/07/2018 AccorHotels certified review
« Absolutely lovely place to stat »

Staff are the nicest and most helpful of any hotel I've ever stayed in. It's a lovely hotel. Rooms and executive floor are beautiful, clean and comfortable. The pool is lovely. It's my favourite hotel in the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel n., Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued our services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Sincerely, Bob Richeal Sibat Team Leader

Anonymous Business - 09/07/2018 AccorHotels certified review

I was really happy in the Hotel. I come back any time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Csaba Zoltan K., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bob Richeal Sibat Team Leader

Kevin Business - 09/07/2018 AccorHotels certified review
« Satisfied »

The only thing I don't like is the check-in process. Could you please spare more staff during check in hours? And also get them to speed up during checking process. I found the check in Q is long and your staff processing slowly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin Tan Khai Phen, Thank you for taking the time to review Pullman Kuching for your recent stay with us. We have read your comments and will share it with all our Head of Departments for their further action. I would like to sincerely apologies for the unpleasant experience that you encountered during your stay here. We will definitely address this issue to all our staff to prevent future occurrences. We hope that this experience will not alter your confidence in the Accor network and Pullman Kuching, and we hope we could have the pleasure of serving you again in the future. Sincerely, Bob Richeal Sibat Team Leader.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Overall consier ok. »

Overall consider pleasant experience just that the room temperature is too low and unable to reset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Marianne P., Thank you for your review on TrustYou for your recent stay with us. We would like to sincerely apologies for the service gaps that you have encountered during your stay here. I will share your feedback with our perceptive department heads, so that he would be able to address this issue. I am truly saddened to hear that you had to encounter such services, and any inconvenience caused is very much regretted. Please rest assured that we do not take this matter lightly, and we are working on improving our level of services for our valued guests. I sincerely hope that this experience will not alter your confidence in the Accor Network, and we hope we could have the chance to serve you better in the future. Please do not hesitate to contact me if you need any further assistance. Sincerely, Bob Richeal Sibat Team Leader

Mfranky Business - 09/07/2018 AccorHotels certified review
« neither »

poor housekeeping please improve

Kenny Business - 09/07/2018 AccorHotels certified review
« Pleasant »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kenny Tee Tan Long, Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued our services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Sincerely, Bob Richeal Sibat Team Leader.

David A. J. H. Couples - 09/07/2018 AccorHotels certified review
« Mr and Mrs David H. »

Although the hotel lobby was opulent the rooms were not. There was a lot of noise due to renovations that we were not advised about and it took three requests to get facewashes and towels. The bathroom tiles were very dirty and the toilet didn't drain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David H., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bob Richeal Sibat Team Leader.

Noor H. H. Families - 08/07/2018 AccorHotels certified review
« Splendid »

Great location, excellent facilities

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 232.00 MYR Non member rate
From 232.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates