Hotel - Pullman Kuching
Pullman Hotel Pullman Hotel

Pullman Kuching Hotel

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4.0/5 2,156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Airport shuttle
    • AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 389 rooms
  • 193 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.0/5 AccorHotels Rating Based on 4,108 reviews

Our guest reviews for Pullman Kuching

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,156 reviews
AccorHotels certified review
Nur Y. Business - 19/04/2018
« Comfortable, easy with just a minor setback »

The staff were pleasant and helpful. Breakfast was good. I stayed in room 615 - it was comfortable, clean and spacious but the shower knob came off. Other than that, it was a pleasant stay for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nur Akmar Y., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Chun H. Families - 18/04/2018
« Decent stay but rooms poorly maintained »

Service levels are ok but rooms do require some attention. Floors are dusty especially in the toilets where hair and dust clutter in the corners. Air conditioning requires maintenance. 2 out of 3 rooms we stayed in had issues adjusting the temperature and fan speed. Basic room amenities were missing in one room but available in others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun H. C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Kelvin Families - 18/04/2018

Good experience, staff is smiling and nice. A shame that the A+ card was not accepted at the pool 9especially as the food is coming from the restaurant..).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marine D., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
L. K. S. Business - 18/04/2018
« Refreshing »

Good view from my room. Services good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kia s. L., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
F. Business - 18/04/2018
« great location and service »

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Leong F., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Mohamad S. Solo - 18/04/2018
« Good n nice »

Good n nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad S. A., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Kamsiazrul Friends - 18/04/2018
« Not Bad »

Front office & F&B staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamsiazrul S., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Surdin D. Business - 18/04/2018
« Awesome »

Hotel is so comfortable, and all services very good, and give me memorable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Surdin D., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
C. Business - 18/04/2018
« Fantastic »

Spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng Hwa C., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Mohd N. Business - 17/04/2018
« the room is not proper »

TV remote not function

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohd n. M., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Y. H. R. Friends - 16/04/2018
« clean, well maintained, has everything we need. »

counter staffs were friendly and efficient. housekeeping was helpful and prompt. breakfast spread was good and tasty. rooms are well maintained. two things that i wasn't quite satisfied with: 1. While calling from our room to reception, our calls were being transferred a few times and they coudn't answer our queries about our bookings. i was put on hold for a long time and i hung up. later when i call again regarding same issues, they say they will get back to me but they did not. i ended up going down to the reception and my issues were set right within moments. i'm not sure what's with the hold up during our phone conversation as i thought it is the same group of people that is attending to me? 2. The pastries served at the cafe right beside the lobby lounge area was pretty bad. pastries were cold and stiff (eventhough i saw the staff heating it up in an oven). overall still a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Han Rao Y., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
S. C. Friends - 16/04/2018

Long wait during check in. Body Shampoo not replaced with a new bottle, when we check in, body shampoo less with half bottle. Friendly & helpful staff Very convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Wai Ling S., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Ng F. H. Couples - 16/04/2018
« Bad experience stay in Pullman hotel »

Toilet WC bowl clogged, water not able to flush out, Hv booked for 2 guess, but dental kit, glass, shampoo stuffs only for 1 guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chris Ng Foon H., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Soraya Business - 13/04/2018
« Great! »

Great hospitality, clean and the room is incredibly big!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Soraya F., Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued my services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
T. T. H. Business - 13/04/2018
« Pleasant stay but still need improvement in fascilities »

Cozy bed and clean room. Enough lightning for me to do works in room. this is the largest bathroom i ever used from hotel and i liked it. There a few things need to improve from my room i stayed. The first is the hot water and cold water in bathroom. Really difficult to adjust the hot water. The longer used the the hot water it getting more hot. Really dangerous and can harm my skin. The second is the air condition really too cold and i couldn't adjust to warmer although already tried. Towel was not replaced with new towel. Breakfast quite many variety but some food not really delicious. For example, the bread is too dry for me. Salads not enough for everyone and not refill quickly. The orange juice taste weird. The laksa too oily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Zaila Z. Business - 13/04/2018
« Comfortable and spacious »

I am satisfied with the amenities and facilities. However, since there is lot of people staying on the sam e timebecause of there is an event nearby, the breakfast food is not being replanish immediatly. Thus, I don't really enjoy the breakfast like I used to on my previous visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaila Z., We appreciate your comments regarding your stay at the Pullman Kuching. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Geraldine L. Friends - 13/04/2018
« Disappointed »

I booked 2 rooms for my friend's and myself. We were given rooms the same floor. Unfortunately, my room was next to the lift and it was SO noisy that I did not get much sleep on the first night. I rang reception for a room change and the receptionist said he'd get back to me in 5 mins. After 20 mins, there was still no return call . So I called reception again. This time, the receptionist assured me that he would change the room for me. I then decided to pack up and move all my things into my friend's room so that it would free up my room . When I went down to reception, to return my key cards, I was assured that there was a room , on the same floor as my friend's, that was blocked off for me. It was not clean but when I get back in the evening, I could just pick up the key card to the new room. Imagine my dismay, when I got back in the evening, that I had NO room !! There was no room on the same floor as my friends. No room was blocked off for me. The receptionist took 15 mins looking for a new room for me ! The new room assigned, was not stocked with all amenities. There was no robes, no yoga mat, only 1 face towel. The swimming pool was also below par. The changing room facilities was lacking : - the room was dim - lights needed replacement. The shower stall had the shower head missing. One of the toilet doors could NOT be closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine Tzu Eng L., We are sorry to hear that your stay was not memorable for all the right reasons. We pride ourselves on delivering a good quality of services and facilitates and I regret that we did not meet with your satisfaction on this occasion. Please be assured that your comments have been forwarded to the relevant Departmental Managers for their review and continued improvement. We hope you will choose to stay with us in the future when we can restore your faith in our hotel. In the meantime, please feel free to contact us at h6… to share any further comments. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Zahar Solo - 13/04/2018
« Marvellous »

Excellence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaharmar Z., We appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Alfred Business - 12/04/2018
« I had a satisfying stay. »

I like the room and the comfy bed for a peaceful stay and rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfred C., Thank you for review and we are delighted to hear that you enjoyed your stay with us. I will share your feedback with all our team members, as a way to maintain our services for our valued guests. We hope that you would return again in the near future and would choose to stay again at Pullman Kuching. Once again, thank you for your patronage and we hope we could have the pleasure of serving you again soon. Sincerely, Marjorie Tania Guest Experience Manager

AccorHotels certified review
Troy B. Couples - 12/04/2018
« Very friendly and accommodating »

Had a wonderful stay and enjoyed the upgrade of room and friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy B., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marjorie Tania Guest Experience Manager

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