Hotel - Sofitel Shanghai Sheshan Oriental
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Sheshan Oriental Hotel

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4.5/5 568 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

  • 368 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,661 reviews

Our guest reviews for Sofitel Shanghai Sheshan Oriental

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 568 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Old R. Business - 09/02/2018
« Weak and malfunctioning facilities »

Air conditioner is not powerful and r. was too cold. Shower water is weak and regulated. Water tap root area was ugly. Wifi too slow, very weak phone connection.

AccorHotels certified review
David Business - 04/02/2018
« Very Satisfied »

As expected and normal from the staff at this hotel

AccorHotels certified review
Danny Business - 01/02/2018
« Enjoy the stay at Sofitel Sheshan as usual with A big surprise(welcome gift) »

I booked the room at accor APP the early morning When I arrived Sofitel, everything was already for me to check in, with a great welcome as well as a free room update for member. Thanks for remembering always. Thanks for Flora, such a nice girl with professional skill

AccorHotels certified review
Danny Business - 18/12/2017
« great stay »

Great stay at Sheshan Oriental. The club floor staff were so kind, thanks so much to Flora.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Michael A. Business - 04/12/2017
« Warm Welcome, cold room »

When I came to my room I was welcome by some cake, fruit and a flower. This was very nice. The room was very cold at that time, I turned up the heating and the room never really got warm during my 3 Day stay. The Staff always was very friendly, the beer is very expensive. The breakfast is ok for european measures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Angus Business - 28/11/2017
« Catering in Sofitel Sheshan »

Overall experience is satisfying. Neither water pressure nor the shower faucet was not big enough. Dining experience in Chinese restaurant (王廷飯店) is good as well. Breakfast arrangement is fair. However, the food quality of Dinner banquet is horrible which is the deduction of score, especially the steamed fish was a shock to me with thick, rough skin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
T Business - 27/11/2017

The hotel location is too far from the city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Brian Y. Business - 25/11/2017
« The food can be improved. »

I enjoyed the room with a nice and big balcony and great facilities (gym and indoor swimming pool). The receptions and the concierges services are excellent and they are very helpful. I also enjoyed the Christmas decoration at the lobby. The food can be improved, especially the lunch buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your meal experience did not meet your expectations.Please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Tommy Business - 23/11/2017
« Room & Meal »

The room service is good and meal is better to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Apple Business - 23/11/2017
« ok. not great. »

The buffet options were good but the quality is a bit let down. The rooms are nice and clean but the wifi connection is almost close to non-existent. Front desk staff are friendly, but the waiters are pretty clueless on what to do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.P., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Markus Business - 20/11/2017
« Very good stay as always in Sofitel Sheshan »

Outstanding Performance of Service at Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Jun Couples - 09/11/2017
« Nice staff »

Service is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Jason C. Business - 06/11/2017
« Competency of service »

Extremely disappointed, I firstly tried to book car service to the airport from the hotel, to be met with confusion, I then returned a day later to try again, at this point staff understood what I was asking, took down all my details, date and time for transport. When I checked out , there was no car, and once again confusion. In the end I had to catch a taxi, and the whole process was extremely stressful as I had a flight to catch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Florian Families - 01/11/2017
« Pleasant stay away from the hustle and bustle of the city »

Stayed in the Sofitel Sheshan on club floor for 3 nights over the China National Holidays with our two kids. Since the hotel has a shallow outdoor pool with artificial beach, it is a perfect stay for families with kids during summer. Staff was attentive and always eager to help. Comparing to previous stays, the English ability of them has improved, making it easy for non-Chinese speakers as well. Breakfast in the main area was very good, offering large selection of different cuisines. Having access to the club lounge meant we could go there as well, however felt the main area had more to offer. Rooms were large and all facilities in working order. Whereas the hotel is a bit older already, management is trying to keep everything in good condition and renovating where needed. Certainly a place to recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.F., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Constantine C. Solo - 01/11/2017
« Nice but not perfect »

Very nice hotel but a few quirks. The worst part was the thermostat. I’d set it at 18 went I went to sleep as a like it slightly cooler and every morning I’d wake up ahead of my alarm clock sweating as the thermostat magically reset itself to 26. And I paid for a suite with 3 tv’s, one above the bathtub. To my dismay the bathroom tv was missing. All I saw were wires............ Other than that it was nice. Very friendly staf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Yi C. Families - 19/10/2017
« High quality service »

Mr Kingdon, the hotel staff, provided us high quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Francois Families - 16/10/2017
« Staycation during Golden week »

I was globally disappointed by the level of service provided by this so called 5 stars hotels. For example : - check-in not possible before 1pm - more than 30 minutes queue to check-in - no priority check-in for Le Club member - Breakfast is OK but definitively not at the level for a 5 stars hotels or to other Sofitel. For example, there is no coffee/tea service at the table... - Need to wait to have a table for breakfast whereas some tables were free - Tables are not cleaned after guests have finished their meals so some tables are empty and guest are waiting - wifi was not working properly in the first floor - A deal for dinner buffet (198 RMB instead of 388 RMB) is widely advertised in the elevator or at the VIE restaurant. However it was not available during our stay. Explanations from the staff were vague and not satisfactory. - It was not expected to pay extra for our daughter to access a play room. - One day cleaning staff forgot to put amenities (Shower gel, Shampoo and bottle of water) On the positive side, we really enjoy the Japanese restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.E., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
James H. Families - 10/10/2017

Very good treated very well. Sometimes staff said yes to questions when they were not quite sure of the answer. Especially @ the bar. Otherwise a very enjoyable experience all staff very polite & friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff. Thank you again for sharing your experience, and we hope to see you soon. Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Anonymous Families - 06/10/2017
« its a nice holiday begin »

we enjoy the stay in sofitel sheshan,I do want to take my appreciation to the club staff,Flora. During our stay she just made everything so nice, thats perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

AccorHotels certified review
Frank W. Business - 03/10/2017
« As always, your staff is very welcoming, warm and eager to make my experience great »

Your Club service is exceptional. My reservation was done through Elaine W.. During my stay Flora took great care to make sure my meetings and the business I was doing were comfortable. Me and my guests were very well attended. Excellent job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wu Tee, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

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