Hotel - Sofitel Shanghai Sheshan Oriental
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Sheshan Oriental Hotel

4.5/5 591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities (Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

  • 368 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,872 reviews

Our guest reviews for Sofitel Shanghai Sheshan Oriental

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 591 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
王. Families - 10/09/2018 AccorHotels certified review
« fantasy »

good!jenny is pretty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Solo travel - 08/09/2018 TripAdvisor review
« Great stay »

Very nice hotel for leisure and rest. Wonderful vast territory.Very friendly staff at the Club. Very grateful to Any and her colleagues for attention to details and professionalism. Thank you so much for your hospitality!Great Room Service too!Delicious sandwich prepared by the chef. Don't know his name but would like to say big thank you to him too! The coffee in the morning was well done. Fresh and quality taste! As well as the room service boys were excellent! Concierge is very smiling and ready to help.Had a wonderful stay and will be gladly visit the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear elena_april , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

C. M. Families - 27/08/2018 AccorHotels certified review
« Martell cognac Party Desaster instead of family retreat weekend! »

4 th time there. With the experience this time, for sure, was the last time. How to setup in a family orientated hotel a club party when the hotel is full with babies and children is out of my range of understanding. The 5 points above, only because of the service staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

M. S. J. Families - 16/08/2018 AccorHotels certified review
« Very impressive staff »

I have visited sheshan sofitel for last few years Sometimes good ro bad But last time I was very impressive of your staff she is Amy liu working in millesium rounge. She is always smile and very kind to all guests. Nevertheless her working process was very fast and accurate I was very satisfied for this stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Masarunrun Families - 15/08/2018 AccorHotels certified review
« Check-in information at lounge »

Pool facility and foods at restaurant are best ! I was much satisfied with dinner/coctail time at lounge. And I was much un-satisfied wiht check-in. I did not know that I could check-in at lounge, becuase I stayed at sweet room. I asked bell boy at lobby for the check-in, but he did not inform me the check-in service at lounge even if I already taled with him for the fact of staying sweet room. Thus, I had to wait to do check-in around 30minutes at flont desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

David Business - 01/08/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

William Families - 26/07/2018 AccorHotels certified review
« Friendly staff and nice pool for family »

Good service and friendly staff, especially Duty Manager Kingdon, who was very patient and professional. Michelle from reception was very friendly even we didn't get the room when we arrival at the afternoon, Club lounge staff as very polite and focus on guest's need. The room was big and the poor was wonderful for children in summer. Will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain W. Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Frank M. Business - 28/06/2018 AccorHotels certified review
« Chief Executive Officer »

Total value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Eq Families - 28/06/2018 AccorHotels certified review
« Spacious room but very old style »

The room is spacious however the details are not good enough. The shampoo set is branded Hermes but the date of manufacture is 2 years ago.... The beach and swimming pool is amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Q., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Anonymous Business - 22/06/2018 AccorHotels certified review

very nice and great team. great stay in Sofitel Sheshan. Thanks to the whole team especially to Sunny, Elain and all the colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Couples - 20/06/2018 TripAdvisor review
« Just about the swimming pool and beach side »

Go for the outdoor swimming pool and sand beach side. Otherwise, we were very disappointed with the breakfast. Food is very average, could even say not good for a Sofitel. And service is really incompetent at many levels. The rooms are clean (nothing to say on this) but it could really use a renovation (style and paint refresh)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Kk Business - 18/06/2018 AccorHotels certified review
« Not a bad option for a weekend getaway »

The hotel overall is not bad, spacious and nicely decorated But service level can be improved, and the room was slightly dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Reisender Business - 17/06/2018 AccorHotels certified review
« Overall, ok as expected. Watch degreasing service quality. »

Overall, ok as expected. Watch degreasing service quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Hq Business - 15/06/2018 AccorHotels certified review

feel the warm welcomed with friendly staffs. Rachael helped me to get airport pickup even she is due to finish the work. however she took extra half hour to one hour to helped me book the Limo service. The down side is the check-out which took too long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. Your feedback is extremely valuable to us and your satisfaction of our staff Rachael will definitely share with the whole team, and we are so glad to learn that our staff and service bring you a memorable vacation. I am sorry that your experience about check out did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Danny Families - 11/06/2018 AccorHotels certified review
« greet stay at Sofitel Sheshan »

All the staff are so nice , thanks for Sunny, the 5th floor club lounge staff. She is so kind friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Beatrice Friends - 10/06/2018 AccorHotels certified review

I was well looked after and staff members like Rachel and Flora went of their way to assist. All staff members were courteous and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Anonymous Families - 08/06/2018 AccorHotels certified review
« very good service »

warm welcomed, and give us room updated, very surprised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Z. H. Business - 30/05/2018 AccorHotels certified review
« Good »

Clean and nice. I'd prefer a window to open though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Nicki T. Couples - 29/05/2018 AccorHotels certified review
« Lovely Weekend away from Shanghai »

Lovely room with great pool. The Japanese restaurant was very nice and the breakfast the next morning was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Maria A. Business - 28/05/2018 AccorHotels certified review
« Helpful staff and lovely reception area »

Food very good and a large selection. Well equipped gym and nice pools.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

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