Hotel - Sofitel Shanghai Sheshan Oriental
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Sofitel Hotel

Sofitel Shanghai Sheshan Oriental Hotel

3388 Sichen Road  Sijing Town  Songjiang District 
201601  SHANGHAI
CHINA

539 reviews
TripAdvisor Rating Based on 539 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker
    • Jogging track
    • Table tennis

Catering

  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

  • 368 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Shanghai Sheshan Oriental

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 539 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Business - 16/03/2017
« Friendly staff and pleasant enviorment »

Arrived the property early, head straight to the club lounge on 5th Floor, very well trained staff. Check in was quick and smooth, upgraded to suite. The room was huge as well as the balcony. I can see this hotel gets very busy during summer vacation period, might avoid staying here during that period. Other than that it's a lovely place suite quiet person. Will definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Jenny Ye Guest Experience Manager

TripAdvisor certified review
Couples - 01/09/2016
« Nice place to relax after business trip »

After few days business trip staying in Sofitel Shanghai Hyland, I came to this resort to take rest before leaving Shanghai. It is quite far away from city. If there is a shuttle bus transfer between two Sofitel hotels, that will be definitely wonderful and could attract more business trip customers staying 1-2 days here. The check in and out is quick and smooth. Staff are nice and polite. The room is nice, clean and big though the view is not very good. When comparing with the size of the Suite, if the bathtub is bigger, the whole impression will be better. The executive lounge is a good place to have a drink and to read a novel. The waiter and waitress are nice and polite though they may be new and not skillful enough. The food of breakfast, tea and happy hour are good and varieties are sufficient, especially the hot dishes provided during happy hours which do not provide in Hyland. If more choices on brands of wine are provided (such as Gordon Gin), that will be much better. Overall the executive lounge service is very satisfactorily. The dinner buffet is up to standard, food choices are enough and delicious though no oyster is provided. The white wine is good while the red wine is so so. The outdoor swimming pool is a nice place to enjoy leisurely swimming though many family with children are there. The indoor pool is not allowed getting in without swimming cap, it is unreasonable since many other hotels, even other Sofitels no such restriction, especially in resort hotels. Overall it is a nice experience staying in this Resort and especially thank Flora Chen for her cheerful hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon.And if you came back,please feel free to contact me. I'll arrange a nice room with good view for you. Best Regards, Jenny Ye Guest Experience Manager h6329-fo5@sofitel.com

TripAdvisor certified review
Couples - 26/05/2016
« Resort and experience the wonderful and beautiful »

Initially I apologize for the delay, because I have now returned Kuwait. China is difficult to enter the e-mail and Google. As for the opinion of the hotel, When I entered the hotel service was fast, fabulous reception, courier service and taxis are always available and they speak beautiful English, possible help guide What's outside the hotel tourist places. For hotel general, it surprises me. Too big, gorgeous design, secure, they have For the hotel, a surprise to me. Too big, gorgeous design, secure, they have outdoor swimming pools, and an indoor swimming pool, a beautiful external spaces to spend beautiful times to walk day and night, there is also nice to have all the place inside and outside space for children to play, Negative thing, that the hotel has a large surface area is beautiful and distribution but needs to work programs for young and adult activities, such as putting some animated maquettes for some forms of the heroes of cartoon films. DJ work for adults and children at night, or invite bands from China to hear the art of singing China The room: It was a fantastic large, by all the services, very clean and quiet. Of Long: Quiet and beautiful I wish to increase seafood or vegetables more than those who do not eat meat and chicken> thank Mr. / ANDREAS STOLL, and Miss / ANN WANG to meet me every day. The restaurant buffet. This rendered liked it very much, I am loving people taste the food for all the countries of the world, the food was varied and the world, especially since I eat seafood, was rich in sea food, I travel every month or two and this restaurant was fantastic. I have asked to see the chef and thank him myself on the distribution of cooking buffet, and the cleanliness of the restaurant the way, the quality of the food.   Thanked all the hotel staff will be me back again with my family, all of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lamyaa B, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Shen Guest Experience Manager Sofitel Shanghai Sheshan Oriental

TripAdvisor certified review
ecgame Family - 04/06/2015
« A great stay »

I have been here for times. It's a good place for children and the facilities are good, swimming pool, children's playing room. Our review collection is powered by TripAdvisor. Your review will also display on their site. See TripAdvisor review guidelines for more information about their editorial criteria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ecgame, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang H6329-GM1@SOFITEL.COM

TripAdvisor certified review
Family - 26/05/2015
« Ms M Jin »

My sister and brother in law from usa, I booked two rooms staying this hotel for my sister 50th birthday celebration and They give my sister a birthday cake and a bunch of flower. Over all its very pleasantly staying this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear mjin21, Thank you for writing such a positive review. Your kind words are appreciated and I will make sure to share your comment with our team. We are delighted that you had a great experience. It is really important for us to take care of our guests and especially for such important occasion like your sister’s 50th birthday celebration. We look forward to welcoming you again soon at Sofitel Sheshan. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world. Sincerely, Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

TripAdvisor certified review
Business - 21/04/2015
« Relaxing, accomodating, thoroughly professional »

A thoroughly enjoyable life-enhancing experience. From the moment of registration, the choice of foodie options, to the relaxing swimming pool and sauna. The staff are both friendly and accomodating. I would certainly opt to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear neyu, Thank you for taking the time to write such a positive review about your recent stay at the Sofitel Shanghai Sheshan Oriental. Your kind words are appreciated and I will make sure to share your comment with our ambassadors. We are delighted that you had a great experience, appreciated the staff’s friendly service and enjoyed our swimming pool and sauna. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

TripAdvisor certified review
Dax C Solo travel - 28/01/2015
« Probably the best Sofitel I've ever seen »

The moment I stepped out of the cab, the only thing I said was "Holy Mother of God" upon seeing the facade of this resort hotel. Very relaxing stay. Tried the spa and it was good. You don't get into a room, you enter a villa, that has its own television, relaxing sound and its own bath tub. The aromatherapy bath didn't smell anything aromatic, though. And the massage was good but not what I was expecting. The food is delicious, as expected. The breakfast, the afternoon tea, and the happy hour, which is a little less than happy since there were only 2 of us inside the whole hall. The executive room is spacious. The beds are comfortable though you might notice some worn out headboards. The temperature is a little too warm for me but I can't change the temp. I ended up leaving my balcony door open which would have been alright if not for the polluted air coming in. Lanvin is a good choice of soap but I would still prefer L'Occitane The indoor pool is adequately heated and the sauna's temperature was regulated well. Had the in-room dining (Hainanese chicken rice, then I ordered another cheeseburger) and they were both good. Next time I'll try the steak. The manager in the ground floor concierge won't allow me to extend my check out to 4pm even if I arrived at 6pm and am an Accor cardholder. But I am so happy to have been taken care of by Angela Gao of the Executive Lounge. True to her name, she was an angel. She was very proactive in ensuring that I had the best stay and has helped me with each and every one of my concerns. She has initiative expected of a truly world-class service. If I can give you an 11 out of 10 stars I would! Overall I recommend this hotel for a great staycation away from the buzz of the busy Shanghai noise. I'll probably have my staycation here, everytime. If they allow a better late check out option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dax C, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

TripAdvisor certified review
BillyKmillion Family - 21/10/2014
« Below Sofitel's Usual Standards »

Concierge should or do have the ability to help to make your stay a hassle free and memorable experience. Instead they were unhelpful and actually sent me and family on a completely unnecessary Taxi ride for 80 mins and 450 Yuan later out of pocket due to lack of knowledge of their City. Service at this particular Sofitel was poor. Examples - Concierge as mentioned above. Request to make up room ignored. It is a minor thing but represents the Client Service culture - as a Gold Accor member I received a Free Drink voucher. Having asked for a Coffee I felt that due to it in effect being free the person seemed put out by the request and also proceeded to give me half a cup of coffee. Really Sofitel..... it just a little bit of milk. Some perspective please. Perhaps a visit to other Sofitel hotels will demonstrate the Sofitel Brand expectations around Client Service. On a positive note the family enjoyed the Buffet Breakfast and Dinner and the extensive pool network. Great product execution poor. A shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BillyKmillion, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-gm1@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Gwei10 Family - 30/09/2014
« Weekend getaway »

Our weekend stay was a very pleasant experience. The hotel has really made the facilities child friendly. The large, clean and supervised pool areas are perfect for sunny days. A few more degrees of heat in the water would have been helped parents but it did not stop the kids from jumping in. Large playing areas indoor was great after lunch and dinners. Service was very good and especially considerate for families. A couple of drawbacks which kind of ruined a big part of our stay: (1) During the night the air conditioner turned off at least twice, probably due to power cuts. Result was a boiling hot room and little sleep for the kids. Kind of ruined the second day. (2) In the evening, we tried to enjoy some saturday evening quiet time in the club launch. Instead of quiet we watch the cleaning and breakfast preparations for the following morning. Surely there are better times to do this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwei10, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was of a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
yangr666666 Family - 07/08/2014
« Nice Hotel than I thought... »

Super long queue at check in counter during weekend peak hours ... Other than that, everything quite nice and above my expectation! Will visit again but probably not at weekends whenever possible.......

Our hotel has responded to the review
Our hotel has responded to the review

Dear yangr666666 , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
wen-gie_siew Family - 17/07/2014
« Pleasant Check-in »

I like the overall service of the hotel. It was quite lengthy check-in time because of high occupancy on the Friday and difficult to allocate rooms for 3 families of us. Eventually, a Ms Sophie Xu who is very kind enough to upgrade our 3 families with 3 children to family rooms on the same floor, we were all very pleased and appreciated for her very kind help. Ms Xu handled our reservation very calmly and professionally with very pleasant smile on her face all the time. Just one mino downside about the room, the ceiling shower was broken in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wen-gie_siew, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Yen Teck L Family - 06/07/2014
« Soffitel Sheshan- Excellent service »

The Service is excellent, especially "Nancy", the manager from the Executive club. Very friendly with great customer's service. Excellent room that is very spacious and grand. The outdoor pool is wonderful. This is on top of a nice indoor pool and Gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yen Teck L , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
sulistyo_santoso Family - 29/05/2014
« Service and hospitality »

When we arrive nobody help us with our bags nor to deliver them to our room There's chaos on the front desk The ladies toilet in the lobby smell with ciggaret Overcrowded dining room Food is great Roo

Our hotel has responded to the review
Our hotel has responded to the review

Dear sulistyo_santoso, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Eric C Couples - 17/03/2014
« Nice journey »

It's a nice journey to SheShan Sofitel, Executive Floor is nice and service are fantastic. Also, a lady who do check in for me and Johnson from guest service manager who do check out for me are also helpful and good welcome and farewell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric C, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Family - 18/12/2013
« poor management »

hotel does not care about individual guests. they put more attention on the group. during my stay, there was a big company having a meeting (entertain their customers). noisy every where, even at the executive floor. no body care about the poor envirement. when I request for later check out (about 1-2pm), they refused me. because they are fully booked. i am totally un-happy for this trip!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duek Y, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Nevertheless, I truly hope you can understand that we were not able to extend a late check out as we were fully booked on that day and needed the rooms for the next customers. If rooms are available, it is common practice to extend the check out time. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service and late check out. Kindly drop me a note at h6329-gm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. We wish you a wonderful festive holidays and profoundly hope to welcome you back in 2014! Best Regards, Beat Klarer General Manager

TripAdvisor certified review
J J Business - 02/12/2013
« Sofitel Business Stay - 4 days »

Excellent Stay if you can afford to be "just" outside Shanghai. Rooms are spacious and staff is very accommodating. 3 great restaurants on property that I frequently dine. Clean modern rooms. Terrific Gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J J, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Hemav M Family - 06/10/2013
« Sofitel Shanghai Sheshan Oriental - there are better options!!! »

A good hotel undoubtedly for families with kids with enough activities to keep the kids busy - a beach, a playground, a play area and a moat-like pool... but rooms are a hit or a miss with worn out furniture, stained carpets, etc. There's a great breakfast spread, but the same repeats itself in the lunch 'buffet'... the Le Meridien nearby has better rooms, but not as many outdoor activity options...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hemav M, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Guavaberryteacher Family - 04/10/2013
« Great hotel for families with kids »

This is a great hotel for families with kids. It has a fantastic outdoor pool with a man made beach. There a several kid pools with slides and special fountains and showers. On the ground floor, next to the Japanese restaurant, there is a soft play room with slides, ball pit, trampoline, toy cars and other toys for the kids to play. Outside there is also a very nice playground with different things for the kids to do. If you're staying in the executive floor, there is also a small play area for young kids there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guavaberryteacher, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

TripAdvisor certified review
Ecliaci Family - 05/09/2013
« Last minute summer break »

My daughter and i had a great time spending our last days of summer break in Sofitel Sheshan, Shanghai. I believe, it's worth every penny - service, location, amenities and food. All staff are polite and seem to be all willing to help you. The front desk supervisor/manager that i met when checking out was warm and professional. The best part that we liked the most were the pools both indoor and outdoor. The only thing on the 'man-made' sand beach area was that the pool was too shallow for us adults. But if they all filled it in as indicated on the pool's depth, it would be better. There are few things i would like to suggest for improvement. One is to have more housekeeping training. I usually get an unexpected knock on my door for two consecutive days from the staff telling me things either i didn't need/ask for, or simply i didn't understand. Once the guest is in, unless maybe, necessary, a phone call is preferred. These things i expect with a high standard for a hotel like Sofitel. Since it is an international hotel, i also hope that all staff could at least communicate in English. . It would be more inviting to stay there next time without worrying whether you are understood or not. The first time i booked and asked about the hotel details, i've been passed on from one person to the next. It made me feel i wanted back out then. Due to the hotel reviews, i thought of still giving it a try. It's worth it though. PS: I wonder if there's any map available in each room - locations we needed to know including the fire exit. I actually checked but didn't find any, Maybe i missed it? Overall, it's one of the best places for a weekend or short break get away. Cecilia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia, Thank you so much for taking your time to give us your valuable feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental. We have passed your comments to our management team and the concerned department, then, more professional training and relevant care will be developed, we try to improve our service and quality to ensure guests satisfaction. If you do not mind dropping me a quick mail via H6329-GM2@sofitel.com, I can contact you personally. This would be highly appreciated. I would like to apologize again for your unpleasant experience; we truly appreciate your patience and understanding. I look forward to hearing from you and thank you again for your valuable feedback, which certainly helps us improve and achieve the best standards. We hope that we have the pleasure of welcoming you back to Sheshan soon again. Best Regards,

TripAdvisor certified review
Mélanie B Family - 25/08/2013
« Very nice place for kids! »

Very nice hotel near downtown Shanghai. Place is just perfect for kids with pools with not much water, really safe and 2 nice rooms inside with games for kids. Beach is nice and clean. However, if you order "a la carte" menu, service is very very long. Also, most of the staff of the restaurant do not speak English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MelanieB, Thank you so much for taking your time to give us your valuable feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental. We have passed your comments to our management team and the concerned department, then, more professional training and relevant care will be developed, we try to improve our service and quality to ensure guests satisfaction. If you do not mind dropping me a quick mail via H6329-GM2@sofitel.com, I can contact you personally. This would be highly appreciated. I would like to apologize again for your unpleasant experience; we truly appreciate your patience and understanding. I look forward to hearing from you and thank you again for your valuable feedback, which certainly helps us improve and achieve the best standards. We hope that we have the pleasure of welcoming you back to Sheshan soon again. Best Regards, Beat Klarer General Manager

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