Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.0/5 3,484 reviews
Novotel Bali Nusa Dua - Hotel & Residences
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+ 27 Services
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Room 1

Number of guests
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Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363
bali
indonesia

Tel: +623618480555

Fax: (+62)361/8480556

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    Ngurah Rai Intl At 12km / 7.46 miles

GPS :-8.808674, 115.225371

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

DELUXE KING BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

DELUXE TWIN BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

DELUXE KING BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

DELUXE TWIN BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

1 Bedroom Apartment Suite King Bed with Balcony

  • Max. number of persons: 5
  • Area: From 92
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

1 Bedroom Apartment Suite Twin Bed with Balcony

  • Max. number of persons: 5
  • Area: From 92
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

2 Bedroom Apartment Suite with Balcony

  • Max. number of persons: 7
  • Area: From 130
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

2 Bedroom Apartment Suite with Private Pool & Gazebo

  • Max. number of persons: 7
  • Area: From 225
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

3-BEDROOM APARTMENT SUITE, 1 KING BED & 4 SINGLE BEDS, WITH PRIVATE TERRACE

  • Max. number of persons: 9
  • Area: From 180
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

3 Bedroom Apartment Suite with Private Pool & Gazebo

  • Max. number of persons: 9
  • Area: From 275
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

4 BEDROOMS APARTMENT SUITE WITH ENORMOUS KITCHENETTE, DINING AREA & BALCONY, IDEAL FOR FAMILY

  • Max. number of persons: 9
  • Area: From 300
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Its open air and welcoming design offers both indoor and outdoor seating, overlooking expansive lagoon pool. Dine and relax, The Square restaurant offers the perfect setting for an a la carte, daily theme night dinner, or private function

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

2.28 BEACH CLUB

Type of cuisine: International

Located at the Beach Club overlooking the white sand beach. Ideal for a romantic evenings or leisurely social gatherings; 2.28 Beach Club also offers amazing cocktails and specialty beverages. 2.28 Beach Club is reachable by walking or free shuttle bus.

Lunch

09:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pause Cafe

Type of cuisine: Cafe

Treat yourself with our delicious selection of the authentic Lenotre recipe of French breads, pastries or cakes. Our barista will make your coffee or tea worth every sip. Available for breakfast, lunch, dinner. Free Wi-Fi available.

GOURMET BAR

Photo non contractuelle / Strictly non binding

A casual, friendly eating and drinking space with a wide range of international, classic and authentic local cuisine also a selection of drinks. With easy-living atmosphere, it offers a chic setting for meetings or just to sit back and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 208

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,442 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,484 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

another great holiday in Paradise

TripAdvisor rating 4.0/5

julie-smaroochydore Couples - 14/09/2019 TripAdvisor review

returning to this beautiful resort, as a returnee I often wonder how they manage to maintain such a high standard , each and every visit, food is good, coffee is good, service is amazing, location is great , great swimming pools, great massages. the staff are so very attentive, and really appreciate return guests, why would you go anywhere else. this resort has it all, all the staff are amazing, especially the guest relations staff Lia, fortuna and Lady, also the Pause café is the best café in bali, great staff as well,

Dear julie-smaroochydore, Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence soonest. Kind Regards, Christophe Bernard Keramaris General Manager

5 star lacked basics

TripAdvisor rating 4.0/5

Bellybooboos Family - 13/09/2019 TripAdvisor review

The room and resort are beautiful. My family spent time at 2 hotels, firstly 4 star Kuta Townhouses (can't fault). Novotel cost $400 per night there and never offered some basics. Online priority check-in was offered by email which I did n was a waste of time as on arrival it took 15 minutes, had to retrieve passports from our packed suitcases, present credit card and complete paperwork. Were no compatible power sockets, we had 4 mobile phones we couldn't charge. Breakfast was mostly Asian cuisine and lacked for children. Huge cue for coffee as the 2 machines were constantly in cleaning mode. Room service expensive, 2 burgers n fries, 2 shakes, 4 beers withc charges n tax cost over $100 AUD. No milk for coffee making but called room service who delivered a small 200ml cup milk. Kitchen only had 1 power outlet for 3 appliances. No Hair conditioner. Complaints were lodged about us being noisy n reception phoned us to say our voices were too loud with sound of happy chats n laughter, there was no party just having fun in our backyard pool.

Dear Bellybooboos, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I would like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, as there are some points you highlighted below your expectations. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain minor point you mentioned. Please assured that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Keramaris General Manager

Great family resort with exceptional service

Customer review rating 4.3/5

Greg N. Families - 12/09/2019 AccorHotels review

Friendly staff that were very attentive. Really enjoyed the spa facilities, great massages.

Dear Mr. Greg N., We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and that you enjoyed the relaxing massage at the day spa and the attentiveness of our staff were meet to your expectations. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Our family group of 14 experienced a nice stay at the Novotel Nusa Dua.

Customer review rating 4.3/5

Zac Families - 12/09/2019 AccorHotels review

We enjoyed the experience at the Novotel Nusa Dua. There were a few areas that we felt could do with improvement. However, first and foremost the rooms were of exceptional size and standard! They were lovely and clean and tastefully styled. We stayed with a scoopon booking which has several inclusions, these were great, however the system with the vouchers and having to keep 8 vouchers with you to use was very convoluted. Would be much simpler if there was either one voucher or a wristband to identify the inclusions. The lack of food options was very evident in comparison with other 5 star resorts. Having only two restaurants is certainly a disadvantage. The themed buffet dinners worked well and were good value, but more variance in restaurants would be much better.

Dear Zac, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, as there are some points you highlighted below your expectations. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain minor point you mentioned. I appreciate your observations as your feedback are very important to continuously improve the quality of our service. Please assured that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Keramaris General Manager

For the cost it lacked in some areas

Customer review rating 4.3/5

Bell Families - 12/09/2019 AccorHotels review

The room was clean and appealing. Downfalls ... Email received to offer priority check-in and key ready. After completion the check-in was done manually taking 15 minutes. So checking in online was a waste of time and effort. No compatible electrical sockets to charge our phones Only 1 electrical socket to run 3 appliances; coffee maker, kettle and water dispenser No Hair conditioner No milk for coffee making Only 2 coffee pods daily is insufficient Intolerance towards the sound of young children having fun (reception called to say keep noise down)

Dear Bell, Thank you for your feedback. First and foremost, please accept our sincere apologies for any inconvenience you have experienced during your stay. We very much appreciate the time you took to let us know about the challenges you have encountered during your stay with us. Your comment has been well noted and addressed to our relevant department to take corrective measure and for the purpose of bringing the improvements needed. Hope you would give us another opportunity to restore your confidence in our services. Yours sincerely, Christophe Bernard Keramaris General Manager

Novotel Nusa Dua

Customer review rating 4.3/5

Brooke H. Families - 12/09/2019 AccorHotels review

We stayed at Novotel for first trip to Bali, family of 5, our 2 year old daughter has sever Ceoliac Disease and extremely sensitive with any cross contamination, we brought our own food to be able to make her meals as to not get sick but this was not needed at all,the staff and chef could not have been more fantastic, they made her meals to suit her allergies also to look as similar as possible to what the rest of the table had, we were absolutely blown away with happiness, we could not thank them enough for how wonderful they were, not once did she have a flare up from food, can't speak highly enough of all the staff and the chef for how they went above and beyond to make a nervous mum and dad relax and see that we can travel with our little one and be able to enjoy a great family holiday, we have already decided that we will be going back next year to stay but next time it has to be 10 days not 7 ! Thank you so much all at Novotel Nusa Due for making a first time trip outside of Australia memorable and happy.”

Dear Mrs. Brooke H., Thank you so much to share your great impression about Novotel Nusa Dua Bali Hotel & Residence. All the staff was really happy to read your review. It is important for us to see that working as a team has given you a memorable experience. This is what Novotel values want to share. We are glad to see that you enjoyed our hotel facilities and have a wonderful stay with us. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to our Chef as well as to the Food and Beverage team. The recognition from our guest is the best reward we could get and we are most grateful for those compliments Once again thank you, we look forward to welcome you back on your next visit to this beautiful island! Kind Regards, Christophe Bernard Keramaris General Manager

Friendly and clean

Customer review rating 4.3/5

Sheree J. Couples - 12/09/2019 AccorHotels review

The deposit taken at beginning of stay, we were told our credit card would just be held and not charged. This could have been explained better.

Dear Mrs. Sheree J., Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residence. Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding all aspects of our resort and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. We have noted your remarks regarding the deposit taken upon check in. I have carefully reviewed some minor points you mentioned and will follow up accordingly with the managers concerned for corrective action. We also have shared your comments to our Front Office Manager to reinforce relevant training for our front office staff in order to give better explanation about the credit card guarantee. We have taken corrective measure to ensure we improve these elements for our guest experience. Once again, thank you, I expect to have the pleasure to have you again at Novotel Nusa Dua Bali Hotel & Residence in the near future. Kind Regards, Christophe Bernard Keramaris General Manager

A good holiday

Customer review rating 4.3/5

Tosh Families - 12/09/2019 AccorHotels review

A pleasant holiday. Hotel it’s self was good. Staff very friendly and helpful. Breakfast excellent. Pool area great. Hotel very clean and comfortable with the exception of the pillows which were rather hard. What was very disappointing was the quality, limited range and price of food in the Square Restaurant and we found it necessary not to eat in your restaurant, I do feel that this part of you hotel needs much improvement.

Dear Tosh, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback concerning to the Food Quality that needed to be improved in our restaurant as your observations are very important to continuously improve the quality of our service. We noted your remarks and carefully reviewed certain minor point you mentioned. Please assured that your feedback has been well documented and will be certainly looked into. We are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

A beautiful friendly oasis

Customer review rating 4.3/5

Nick Families - 12/09/2019 AccorHotels review

Had a lovely time staying in this amazing resort. All the staff work very hard to keep the place looking immaculate. Would highly recommended.

Dear Nick, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and and the attentiveness of our staff meet to your interest. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Great size room, great pool and very friendly and helpful staff

Customer review rating 4.3/5

Kerrie Couples - 12/09/2019 AccorHotels review

Easy!, from check in to checkout. You cared for a variety of people, always had something/activities happening, happy hour was great at the bar and at the beach. Rooms were large and clean and all the staff around the resort were very friendly

Dear Mrs. Kerrie W., Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

An overall enjoyable time

Customer review rating 4.3/5

Jill Y. A. B. M. Couples - 11/09/2019 AccorHotels review

Excellent staff, courteous and friendly. The room was spacious and clean and the air con was as I would have liked, ie cool. A couple of small niggles:- The bathroom hand basin plug did not hold water and the television couch was stained. Also our morning wake up call booked for the day of departure did not come through. In the pool area, the toilets adjacent to the towel loan area were not signed at all . Somehow we were supposed to know there were toilets available.

Dear Mrs. Jill Susan Y., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, as there are some points you highlighted below your expectations. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain minor point you mentioned. I appreciate your observations as your feedback are very important to continuously improve the quality of our service. Please assured that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Keramaris General Manager

Novotel Bali Nusa Dua

TripAdvisor rating 4.0/5

Brookehorrigan1979 Family - 11/09/2019 TripAdvisor review

We stayed at Novotel for first trip to Bali, family of 5, our 2 year old daughter has sever Ceoliac Disease and extremely sensitive with any cross contamination, we brought our own food to be able to make her meals as to not get sick but this was not needed at all,the staff and chef could not have been more fantastic, they made her meals to suit her allergies also to look as similar as possible to what the rest of the table had, we were absolutely blown away with happiness, we could not thank them enough for how wonderful they were, not once did she have a flare up from food, can't speak highly enough of all the staff and the chef for how they went above and beyond to make a nervous mum and dad relax and see that we can travel with our little one and be able to enjoy a great family holiday, we have already decided that we will be going back next year to stay but next time it has to be 10 days not 7 ! Thank you so much all at Novotel Nusa Due for making a first time trip outside of Australia memorable and happy.

Dear Brookehorrigan1979, Thank you so much to share your great impression on TripAdvisor about Novotel Nusa Dua Bali Hotel & Residence. All the staff was really happy to read your review. It is important for us to see that working as a team has given you a memorable experience. This is what Novotel values want to share. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team especially to the Food and Beverage team as well as to the Executive Chef. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Your comments are truly valued. Once again thank you, we certainly look forward to welcome you back once more on your next visit to Bali. With warmest regards, Christophe Bernard Keramaris General Manager

memorable

Customer review rating 4.3/5

John S. Families - 10/09/2019 AccorHotels review

Very friendly staff. Great dining room.

Dear Mr. John S., Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

Amazing

Customer review rating 4.3/5

Trent C. Families - 10/09/2019 AccorHotels review

What a beautiful place Nusa dua & to stay at the novatel was a great experience. Service was excellent, food was top class as well. I’ll would recommend anyone to stay at the novatel no problems at all.

Dear Mr. Trent C., Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Sensational

Customer review rating 4.3/5

Liz Families - 09/09/2019 AccorHotels review

We loved our room (7401) The staff were always friendly and professional We loved the pool and the activities- bike ride and water aerobics! A fantastic holiday. We will be back!

Dear Liz, Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

Great Stay!

Customer review rating 4.3/5

Vincent C. Solo - 09/09/2019 AccorHotels review

Everything is perfect and great!

Dear Mr. Vincent C, Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager
Customer review rating 4.3/5

Alex B. Families - 07/09/2019 AccorHotels review

Very good

Dear Mr. Alex b., Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Good hotel but poor food

Customer review rating 4.3/5

K. Families - 06/09/2019 AccorHotels review

Good hotel for kids and we’ll maintained. Unfortunately the food let the hotel down. The food came out cold and the wait staff had no idea what we were ordering. The room service kept forgetting parts of the order and food was cold by the time it reached the room.

Dear k., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, as there are some points you highlighted below your expectations, especially concerning to the food that you order via room service. We strive to continuously improve the quality of our services to give better experience for our guest. We are investigating this issue, in order for us to give you a better service, kindly let us know details explanation about your experience so we could make changes as deemed necessary to maintain our hospitality standards. Furthermore, please contact our team directly at gu… On the positive note, we are glad to know that the well maintain of our resort gave you such a good impression and had a good impact in your overall experience. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Bryan De Bruyne Operations Manager

comfortable and feeling home.

Customer review rating 4.3/5

Anonymous Families - 06/09/2019 AccorHotels review

Always feeling very satisfied, all the service, the foods, the people are amazing.

Dear Ms. Lita K., Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Only a short stay overall a pleasant experience very welcoming by all staff

Customer review rating 4.3/5

Gregory N. Couples - 06/09/2019 AccorHotels review

Our experience was a good one with all staff very welcoming. The room was great bathroom huge very clean. Bar and food outlets were very good and the 2 pools and seating areas plentiful. We appreciate that the resort is family focused but it was rediculous at times with screaming children around our room , in the breakfast area and particularly in the pool areas. Perhaps the bottom pool could be adults only? Being an older age and looking for a pleasant relaxing holiday means we probably will not return.

Dear Mr. Gregory N., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I would like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, as there are some points you highlighted below your expectations. We strive to continuously improve the quality of our services to give better experience for our guest. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Keramaris General Manager
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