Hotel - Novotel Bali Nusa Dua Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Bali Nusa Dua Hotel & Residences Hotel

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4.0/5 3,039 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Nyepi/Silent Day-17 March 2018. Please note that check-in/check-out will not be possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6am, 18 March 2018.

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

  • 173 rooms
  • 100% non-smoking hotel
  • 101 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,638 reviews

Our guest reviews for Novotel Bali Nusa Dua Hotel & Residences

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,039 reviews
AccorHotels certified review
Ferry P. Families - 13/02/2018
« An unpleasant stay »

We decided to stay here based on the recommendation from one of the Pullman Kuta staff. He said that Novotel Nusa Dua has a great service. Hence, we decided to stay here on my birthday which was on 3rd Feb. We expected a great stay here as the same or better experience compared with other Accor hotels. from the arrival, the check in process need to wait for more than 15 minutes, there was no receptionist on the Accor member check in desk which supposed to be the priority check in for the member. The room was not ready but they let us in as a result the housekeeper keep coming to fill the toiletries and slippers, the bathroom was odor we need to ask for room fragrance that made us need to leave the room couple of hours after it was sprayed. The dinner ( We had the seafood buffet) was totally average, not many seafood variant to be chosen, limited side dishes and the freshness of the seafood was not good. The breakfast menu was not many variant as well, it was far bellow the other five star hotel breakfast. And this was the first time we celebrated the birthday in the hotel and did not get any birthday cake as I and my wife always celebrate our birthday in the hotel. The attention to the guests is highly need to be improves, there was no any staff offering the shuttle or just smiling as we walk out with the baby in the rainy day as we went to Bali Collection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferry, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It is always disappointing to read comments from our guest who had unpleasant experience at the hotel as all guest commentaries are seriously taken and all respective departments are alerted in order to make changes as deemed necessary to maintain our hospitality standards. Your remarks have been well noted and addressed to our relevant department for further review and the purpose of bringing the improvements needed as your comment will help us in our efforts to improve our service and I would like to thank you for bringing this point to our attention. For your future visit, kindly contact us directly at gu… Once again thank you for your review and we are looking forward to receive your more details feedback to make your next stay enjoyable. Least not the last, hope that this experience will not deter you from using our hotel in the future, and we hope you would give us another opportunity to better serve you. Sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Park J. H. Families - 13/02/2018
« Excellent choice for family and couples »

Very comfortable and spacious suite. Pool and amenities were excellent for family with little children. Restaurant was good but sadly themed buffet on the beach was not available during the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Park Jung H., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was great. In the meantime, thank you also for your comment regarding missing opportunity for the theme night buffet dinner at the beach. Wish you could stay more longer with us so you could experience our theme night dinner in the future. On the positive note, we are glad to know that the comfortable and spacious suite gave you such a good impression and had a good impact in your overall experience. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
D. P. Friends - 13/02/2018
« Fantastic hotel retreat »

This hotel and it’s staff is fantastic. Location is great. Rooms are wonderful and food plenty of choice. The staff is what makes this hotel one the the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. P., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations and it is such an honor for us to have you as our Platinum member as well as repeater in our hotel. We are glad to know that you have great stay with us and that the products, services and facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear your comment. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Happy Families - 12/02/2018
« Mrs »

We had a wonderful stay .. loved the resort, friendly helpful staff .. will definately be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Happy, Thank you for sharing your great experience with us. I am especially happy to know you found our service to be attentive and helpful. We strive to provide the best service at the Novotel Nusa Dua Bali Hotel & Residence and are pleased to know we delivered that for you. The recognition from our guest is the best reward we could get! Once again thank you for sharing your great feedback, we look forward to have the pleasure of welcoming you back soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Meli Couples - 12/02/2018
« Closer to the nature, green and beautiful beach »

Love the private beach, for couple or family will have private and pleasant time in here. Just one minus its about the room little bit semlly because of humid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meli, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted your minor feedback concerning to the smelly room. Please accept our sincerest apologize for this experience. Kindly assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. On the positive note, we are glad to know that the hotel ambience gave you such a good impression and had a good impact in your overall experience. Once again thank you, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Aimee Couples - 08/02/2018
« Amazing! »

My partner and I stayed for 5 nights and loved every minute. Great location and amazing staff. They really went above and beyond to make our stay memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aimee Greetings Novotel Nusa Dua Bali Hotel & Residence. It has been a pleasure to have you as a Platinum Member in our hotel. We appreciate the time you have spent on providing the feedback. We are more than happy to know that you had a wonderful stay and we are so pleased to hear that you were able to take full advantage of the hotel facilities we have offered. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Devendra C. Couples - 08/02/2018
« Good »

Nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devendra, Thank you for your recent visit at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that you had a good stay with us. I will share this with our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Anonymous Families - 06/02/2018
« Relaxing »

It was lovely and relaxing. Rooms cleaned beautifully every day. Kids cub was great my Daughter loved every minute of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bonnie, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that your stay was excellent and the facilities provided meets with all of your needs, especially the Kids club facility for your children. Your comments are truly valued! Hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, and we look forward to welcome you back. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Ro… Couples - 05/02/2018
« Beautiful area »

Was an excellent 2 night stay. Families well looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rob L L., Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that your stay was excellent and we could assist you with all of your needs during your stay with us. Your comments are truly appreciated. I hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, and we look forward to welcome you back. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Maya Friends - 05/02/2018
« Hotel a bit old »

Everyone are so welcome and friendly. Service are very good.. downside was the hotel room are a bit old. And there are so many other newer hotels in bali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maya Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. We are glad to know that overall of your stay was good. Whilst we are happy reading your positive review, we also regret to hear that certain experience did not meet your expectations. Please allow me to express my sincerest apologies. Rest assured that your comment has been well documented and will be certainly looked into. On the positive note, we are glad to know that the friendliness of our team member gave you such a good impression and had a good impact in your overall experience. Once again, thank you for sharing your experience and we look forward to welcome you back sometime soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Bec Families - 03/02/2018
« We absolutely love the Novotel in Nusa Dua and that is why we keep coming back! »

It was a family holiday during the wet season. Although the weather was extremely wet, to see how the staff and management handle the situation was amazing. Staff couldn't do enough to make sure all customers were comfortable. We love the Balinese people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bec, Thank you for your recent stay and for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that you had a memorable stay with us. Your comments upon our hotel and staff are truly valued. I believe they will be pleased to know that you enjoyed your stay with us. It is our hope that this great experience will lead you back to us in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
David Solo - 03/02/2018
« Good »

Enjoyed my stay without any issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that we could assist you with all of your needs during your stay with us. I very much appreciate your comments. Hopefully this experience will lead you back to us in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Emma Families - 03/02/2018

Rooms were clean, but certainly not 5 star in terms of age and condition. Staff were great and when I required medical attention had me at the hospital within five minutes. Kids club, pool, and food was great also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for your recent stay and for taking your valuable time to share about your experience at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to learn that you had a good stay with us. At the same time I am sorry that the hotel condition did not meet your expectation. I very much appreciate your comments regarding the food, the staff, and the facilities. I will share your comments with our team. I am sure that they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back sometime soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Bridget Families - 01/02/2018
« Beautiful grounds but hotel a bit run down »

Enjoyable - the pool is great and gardens. We didn’t have a toilet that flushed properly in our suite in one bathroom and wasn’t fixed properly and not enough towels, water or toilet paper for 6 people we had to ring up for it. Our balcony door got stuck and we had to call someone but it was fixed straight away - felt the hotel needed an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bridget, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that your stay was enjoyable. I would also like to take this opportunity to apologize for the inconvenience in the room. Please rest assure that they have been well documented and will be certainly looked into. It is our hope that this experience does not deter you from visiting us again in the future. Thank you again for sharing your experience, and we look forward to welcome you back sometime soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Great S. Friends - 01/02/2018
« Great s. in beautiful hotel »

We spent some relaxing days at Novotel Nusa Dua in our Deluxe Room with beautiful pool view. Thanks to Windi and her colleagues for making our s. so memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for your recent s. at the Novotel Bali Nusa Dua Hotel & Residences and for taking your valuable time to share about your experience with us. I am delighted to know that you enjoyed your s. and loved our Deluxe Room. I will be honored to share your feedback with the entire team, especially to Windi, and we are happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience and we look forward to welcome you back sometime soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
F. Couples - 31/01/2018
« Beautiful place »

It was a short staying , but for us was everithing we need it . Good breakfast , beautiful pool and garden arhitecture . They have many activities and cultural nights . Nice coffee shop , friendly staff . Good for cuples and family . And it’s situated in very nice place Nusa Dua , with private security , private beach , beatiful restaurants and shopping places .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A, Thank you very much for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that we could assist you with all of your needs during your stay with us. Your comments upon our hotel, breakfast and facilities are truly valued. I hope this great experience will lead you back to us in the near future. Thank you again for sharing your experience, and we look forward to welcome you back sometime soon. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Kellie E. Families - 30/01/2018
« Enjoyable »

Very enjoyable. There was a leak in the toilet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residences. First of all, I would like to thank you for your recent visit to our resort and taking your valuable time to share about your experience with us. I am very pleased to know that you had a great stay with us. I can assure you that our team will be very happy to know that you enjoyed your stay. We have noted your remarks and carefully reviewed the minor points concerning to the toilet leak and will follow up accordingly with the manager concerned for their corrective action. I appreciate your observations as your feedback is very important to continuously improve the quality of our service. Thank you again for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Taufik Friends - 30/01/2018
« Good Experience »

Overall, the stay was great. My concerned was should provide more umbrellas in every room, and public area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taufik, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residences. First of all, I would like to thank you for your recent visit to our resort and taking your valuable time to share about your experience with us. I am very pleased to know that you had a great stay with us. I can assure you that our team will be very happy to know that you enjoyed your stay. I have noted your remarks and carefully reviewed your comment concerning to the Umbrellas and will follow up accordingly with the managers concerned for their corrective actions. I appreciate your observations as your feedback is very important to continuously improve the quality of our service. Thank you again for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Rachel V. R. Solo - 30/01/2018
« A fabulous long weekend! »

As always, thoroughly enjoyed my stay at the hotel. From the email from Windy prior to my stay to the fast and efficient checkout service. First class all the way! This is what keeps me coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel , Thank you for your recent visit at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that you had a wonderful stay with us. I have read your comments about the hotel and the staff, and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. Your comments are truly valued! I will share this with Windy and our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Alex Families - 30/01/2018
« Very enjoyable stay. »

Every staff member is extremely friendly and helpful. The grounds are well kept and the buffet breakfast is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for your recent visit at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that you had a wonderful stay with us. I have read your comments about the hotel and the staff, and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. Your comments are truly valued! I will share this with our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

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