Hotel - Novotel Bali Nusa Dua - Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Bali Nusa Dua - Hotel & Residences Hotel

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4.0/5 3,099 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

  • 173 rooms
  • 100% non-smoking hotel
  • 101 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,888 reviews

Our guest reviews for Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,099 reviews
AccorHotels certified review
Dee Couples - 19/04/2018
« Great »

All the staff at Novotel Bali were friendly and very helpful with anything we wanted. Our room was very clean and the bed was extremely comfortable. We would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dee, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am delighted to learn that we could assist you with everything that your need during your stay with us. Your comments are truly valued and I can assure you my team will be very pleased to know that you enjoyed your stay. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Jodie S. Families - 19/04/2018

We had a wonderful, relaxing experience staying at the hotel. The staff were friendly, polite & always available to assist. Special mention to Ana from the pool bar. What a beautiful person - so polite, efficient, always willing to assist us. All staff were excellent, but Ana was our favourite!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that your stay was wonderful and you found the staff to be friendly, polite and always available to assist. I can assure you that our team, especially Ana, will be thrilled to know that you had such a great time with us. Your positive review will encourage our team to do the best for our guests. Thank you again for sharing your experience, and we look forward to welcome you back in the paradise. Kind Regards, Christophe Keramaris General Manager

TripAdvisor review
Family - 19/04/2018
« relaxing family holiday »

So enjoyable...Fifth visit. Just the very best staff; professional, friendly and helpful. The most beautiful and well kept gardens. Excellent refurbished apartments. Love the PULSE Café, grand French pastries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear robw2121, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, the beautiful and well kept gardens and love the grand French pastries at the Pause cafe. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again, thank you for your loyalty, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Emryas S. Friends - 18/04/2018
« The Novotel Nusa Dua environment is so nice, quiet, best place to relax »

The environment is so comfortable and I'd like it very much. I can sleep well and stay relax, so I feel more fresh in the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emryas, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Anonymous Business - 18/04/2018
« Great stay »

Very nice but as I was at a conference so did not get to enjoy the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K S, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Anonymous Families - 18/04/2018
« Nice hotel »

Overall was lovely Bit of confusion upon check in as I had requested joining rooms for my older daughters to be safe. It wasn’t until we were at checkin, I was told the hotel doesn’t have joining rooms. My elderly parents were put two storeys above us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamara, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that you had a lovely stay with us. I would like to take this opportunity to apologize for the issue regarding the adjoining rooms. Actually our adjoining rooms consist of two different room type and during your stay we were in a high occupancy and we tried our best to allocate you in the same tower. I am sorry for this inconvenience. It is our hope that you will give us another opportunity in the future to serve you better. Thank you again for sharing your experience, and we look forward to welcome you back in the island of Bali. Kind Regards, Christophe Keraaris General Manager

AccorHotels certified review
Vh Families - 17/04/2018
« Well located hotel »

Good overall experience. Just had to follow up a few times for the housekeeping to clean our room (until evening ) and also the pool engineers to check our pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V H, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residences. First of all, I would like to thank you for your recent visit to our resort and taking your valuable time to share about your experience with us. I am very pleased to know that you had a great stay with us. I can assure you that our team will be very happy to know that you enjoyed your stay. We have noted your remarks and I have carefully reviewed some minor points you mentioned and will follow up accordingly with the managers concerned for their corrective action. I appreciate your observations as your feedback is very important to continuously improve the quality of our service. Thank you again for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Kathy Families - 17/04/2018
« Wonderful experience »

We have stayed at your hotel twice now and both times have had a wonderful stay. Kids club is amazing, and we sense a genuine love and care for the kids in their care, which the children can feel and want to be there. All staff are very friendly and helpful, everything is exceptionally clean and the rooms are very spacious and well equipped. I cannot fault this hotel for anything... Will certainly be there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations and it is such an honor for us to have you as our value guest in our hotel. We are glad to know that you have great stay with us and that the products, services as well as facilities provided were up to your expectations. We will share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your feedback, we are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Katherine M. Families - 15/04/2018
« Easter holidays »

Staying at the Novotel was just amazing! From the rooms to the food! Everyone is so helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine M., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations and it is such an honor for us to have you as our value guest in our hotel. We are glad to know that you have great stay with us and that the products, services as well as facilities provided were up to your expectations. We will share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your feedback, we are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

TripAdvisor review
Family - 15/04/2018
« Smelly Bathroom and One Dishonest Staff »

I have two problems with this stay...were it not for these issues, the stay would have been fine. #1. One of the 2 bathrooms in the room constantly had a foul odor, as if the sewage was backing-up. Advised house keeping, but no remedy. #2. I used Grab (SEA version of Uber) to reserve a car from the hotel to a nearby location. While waiting at the lobby for the arrival of my car, a young man at the concierge asked what I was waiting for. Upon advising that my Grab car would be arriving soon, he said that Grab vehicles are not allowed in the area where the hotel was located, and suggested that a car arranged by the hotel was the only possible option. His price was 220,000 Rupiah (compared to the 71,000 Rupiah of Grab). Without really saying

Our hotel has responded to the review
Our hotel has responded to the review

Dear 462gm, I would like to express our sincere apology for not making your stay flawless. With regards your comment concerning the bathroom issue, we shall take corrective measures to avoid this from occurring again & I can ensure you in the future our team would be more responsive. While for your second concern, please note that the tour counter is operated by an outside company. However I will conduct a meeting with them to make sure that they provide the service at the level expected by our valuable guest. Thank you for your constructive comments, we hope that this does not deter you from future visits to our property. Kind regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Linda M. Solo - 14/04/2018
« Nice hotel »

The hotel is neat and clean. It has a nice pool. The room service, poolside service, beach hut, cafe, and restaurant had a good variety of food choices. They work hard to make sure the area is well-kept and the workers are friendly. The hotel room had a nice bed and large bathroom with separate shower and toilet areas as well as a tub. I did find several little bugs on the floor in the toilet. When I reported it, they did try to get rid of them though some remained. It was not a big deal. The little bugs did not bother me and stayed in just that area. The room also tended to have a musty smell from the humid air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda M., Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residences. First of all, I would like to thank you for your recent visit to our resort and taking your valuable time to share about your experience with us. I am very pleased to know that you had a great stay with us. I can assure you that our team will be very happy to know that you enjoyed your stay. We have noted your remarks and I have carefully reviewed some minor points you mentioned and will follow up accordingly with the managers concerned for their corrective action. I appreciate your observations as your feedback is very important to continuously improve the quality of our service. Thank you again for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Aileen Business - 13/04/2018
« Highly enjoyable »

Loved the room and the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aileen, Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us and that you enjoyed the room and facilities. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Guilherme Families - 13/04/2018

Attention staffs, great area, not really good restaurant.. Bit old hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guilherme, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was great. In the meantime, thank you also for your constructive comment concerning to the restaurant and hotel building that bit old. I have noted the point you mentioned and I will be shared with the management team. Please assured that your feedback has been well documented and will be certainly looked into. On the positive note, we are glad to know that the great area and the helpfulness of our staff gave you such a good impression and had a good impact in your overall experience. Your kind words will be shared with the entire team to continuously motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Hayley B. Families - 13/04/2018
« Perfect family holiday »

From check-in to check-out my experience was absolutely fantastic. This was my 5th time to Bali and easily my favourite hotel on the island. I was travelling with just my 3 year old son. The staff were amazing with both of us - Entertaining Jacob at every given chance. We made a lot of friends! The food was great - and quick! The pool was absolutely beautiful. The spa experience was so relaxing and beautiful. This was a very positive holiday for my son and I. I could not recommend Novotel Nusa Dua enough!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and that the food, facility as well as the service extended to you by our staff met your expectations. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Vijaya Business - 12/04/2018
« Awesome »

Had a great time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijaya, Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Ray Z. Couples - 11/04/2018
« relaxing »

had a nice relaxing tome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray Z., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted your minor feedback that needed to be improved. I have noted the point you mentioned and will be shared with the management team. Please assured that your feedback has been well documented and will be certainly looked into. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
J. Families - 11/04/2018
« Unbelievably awesome experience for me & my family »

Check in was easy, the staff was very friendly & helpful. I remember her name was Dita at the front desk. Got an upgrade room, it was so nice and the kids loved it. Breakfast was vary with lots of delicious f&b. Love the green & quite atmosphere and the private beach as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to Dita. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Krisna Families - 10/04/2018
« Very nice »

Very very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krisna, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
J. Families - 09/04/2018
« Nice hotel »

Love this hotel. My room had been upgraded and check in + out worked nicely. Just 600m to private white sandy beach (shuttle provided).

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Sang H. N. Families - 09/04/2018
« Kept asking credit card detail »

I did not bring the american express that I paid when I booked on the internet. When I checked in, a staff asked me the amax but I provided a Master card as I did not bring it. The staff asked I shoud provide the amax or at least the statement. It took an hour to check in a bloody hot day trying to find the statement and it was very unpleasant. Finally I found it and emailed it but they could not open it this time and kept asking me to send it during my staying. How wonderful greeting and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sang Hyung N., Thank you for your feedback. First and foremost, please accept our sincere apologies for any inconvenience you have experienced during your stay. We very much appreciate the time you took to let us know about the challenges you have encountered during your stay with us. Your comment has been well noted and addressed to our relevant department to take corrective measure and for the purpose of bringing the improvements needed. Hope you would give us another opportunity to restore your confidence in our services. Yours sincerely, Christophe Bernard Keramaris General Manager

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