Hotel - Novotel Bali Nusa Dua - Hotel & Residences
Novotel Hotel Novotel Hotel

Novotel Bali Nusa Dua - Hotel & Residences Hotel

4.0/5 3,258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Jet skiing
    • Private beach (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bicycles rental
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Nyepi/Silent Day, 7 March 2019. Please note that check-in/check-out will not be possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6am on 8 March 2019.

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

  • 171 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,491 reviews

Our guest reviews for Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,258 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 22/10/2018 TripAdvisor review
« Don't Go. Unless you really want to be dominated by kids »

This was the totally wrong choice for a couple. Screaming badly behaved kids . You wake up to them in the morning and can hear them around the pool . The pool shuts at 8pm and the kids are still dive bombing in the pool. The rooms are hideously old style and poorly maintained. Don't kid yourself this is 5 star. It's 3 at best. They have a private beach. Sound a glam doesn't it. It's a shuttle away to a piece of scrub land!! Do yourself favour choose anywhere else in Bali.

Gary B. Families - 15/10/2018 AccorHotels certified review
« Very good »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. I am glad to know that the overall of your stay was good. I will share your comments with the entire team who will be thrilled to hear them. It is our hope that this experience will lead you back to us in the near future. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

Tamaryn Families - 15/10/2018 AccorHotels certified review
« WONDERFUL »

From booking right through to check out was a seamless exercise. All the staff we dealt with was exceptionally efficient and friendly and made our stay just perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamaryn, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to learn that your stay was a wonderful one. Your comments in regards to the staff are truly valued. I can assure you they will be very thrilled to know that you enjoyed your stay with us. It is our hope this great experience will lead you back to us on your next visit to Bali. Thank you again for sharing your experience, and we look forward to welcome you back. Kind Regards, Christophe Keramaris General Manager

Anonymous Couples - 14/10/2018 AccorHotels certified review
« Beautiful hotel with all the facilities you need »

Was a very beautiful, clean and well laid out hotel. All service we received from reception to restaurant to room clean were a very high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amelia, Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Anonymous Families - 13/10/2018 AccorHotels certified review
« Everyone was very happy and very helpful which made us feel like being at home ! »

The friendly staff made us feel very welcome . The food, accommodation and pool and surrounds were excellent . The experience on the beach of dining was excellent made very memorable by the little band who could just about sing any tune. Please keep hiring them they were wonderful . Thank you Novotel Nusa Dua Family . See you again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Todd G. Families - 13/10/2018 AccorHotels certified review
« Stress Free Family Holiday »

First time to Bali, this family of four needed a safe, friendly, base from which to relax and enjoy the wonderful hospitality of Bali. The very large dual level pool at the Novotel Nusa Dua allowed many long days of swimming and relaxing. The nearby beach, village, shops were also handy as we started to explore. The staff were excellent - always friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Todd G., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Anonymous Couples - 12/10/2018 AccorHotels certified review
« very relaxing »

the staff are always so welcoming, the spa is amazing and we love the pool area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am delighted to learn that you found the staff to be welcoming, loved the spa and the pool. It's always rewarding to hear feedback from our valuable guests such as yours and so beneficial for us to listen to your observations of the service and quality delivered by our team member. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Kind Regards, Christophe Keramaris General Manager

Alana Families - 10/10/2018 AccorHotels certified review
« Great family hotel »

Perfect hotel for families. The spacious rooms, open grounds and large pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. It is delighted to know that you found the room to be spacious and enjoyed your stay with us. Indeed our resort is well known for families and I am pleased that your family could experience such atmosphere when you were staying with us. Hopefully this great experience will lead you back to us in the near future. Thank you again for sharing your experience, and we look forward to welcome you back on your next visit to the island of Gods, Bali. Kind Regards, Christophe Keramaris General Manager

Andre R. Friends - 10/10/2018 AccorHotels certified review
« Staff are extremely friendly and always ready to help you »

Everything was great , staff , location , food decoration

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre r., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations and it is such an honor for us to have you as Accor Platinum member in our hotel. I am very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Anton Families - 10/10/2018 AccorHotels certified review
« Old but goodie »

The hospitality service level is outstanding, the pool is great although it can use more cleaning, the water quality is not so good. The rooms especially the bathroom definitely needs renovation, the shower is hard to operate and not enough water pressure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted some below points you have highlighted. Please accept our sincerest apologies for any inconvenience you have experienced during your stay. Pleased assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect are certainly important for us and we would like to thank you for bringing this point to our attention. On the positive note, we are glad to know that the hospitality service meet to your expectations gave you such a good impression and had a good impact in your overall experience. Your kind words will be shared with the entire team to continuously motivate them in displaying this great service focus. Once again thank you, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

Giselle C. Families - 10/10/2018 AccorHotels certified review
« Great facilities but ambience/food lacking »

Beach club was excellent although food if better (eg fresh healthy meals which were themed Balinese) would have made the experience much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giselle, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. Whilst I am happy to know that you enjoyed our facilities, I have also noted your feedback in regards to the ambiance and also the food. Pleased assure you that your feedback will be shared with the concerned Department Head for immediate corrective action. Thank you for sharing your experience and it is our hope that you will give us another opportunity to better serve you in the near future. Kind Regards, Christophe Keramaris General Manager

Anonymous Friends - 09/10/2018 AccorHotels certified review
« Good stay »

Very pleasant experience only slightly marred by heavy security for IMF conference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacklyn, Thank you for your recent stay at the Novotel Bali Nusa Dua - Hotel & Residences. I am delighted to know that you had a pleasant stay with us. Your comments are truly valued. I am sorry for the inconvenience regarding the IMF heavy security. I hope it does not deter you from visiting us again in the near future. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

Erin Families - 09/10/2018 AccorHotels certified review
« Relaxing »

The staff and service was absolutely delightful. Thank you for making our stay so relaxing and memorable. The room was nice and large but smelt damp and had mould on the bedroom curtains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin, Warmest Greetings from Novotel Nusa Dua Bali Hotel & Residence. Thank you for your valuable time to share your experience with us. We are glad to know that the overall of your stay was great. I have noted your remarks and carefully reviewed some minor points you mentioned and will follow up accordingly with the managers concerned for their corrective actions. We strive to continuously improve the quality of our services to give better experience for our guest. I do hope this experience does not deter you from visiting us again in the near future. Once again thank you for your review. It is our hope that you will give us another opportunity to better serve you in the near future. Kind Regards, Christophe Bernard Keramaris General Manager

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Great location, great staff, a most enjoyable break. »

Your team members a credit to the property, helpful, smiling could not do enough for you. Location within Nusa Dua is excellent. Room was well maintained and housekeeping was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your observations as we are working constantly on improving our services. We are more than happy to know that you had a wonderful stay and we are very pleased to hear that the products, services and facilities provided were up to your expectations. We will share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Your comments are truly valued. We thank you so much for being part of our Friendly family and for recognizing the hard work of our staff. Once again, thank you for your loyalty and we certainly look forward to welcome you back once more on your next visit to Bali. With warmest regards, Christophe Bernard Keramaris General Manager

Anonymous Families - 08/10/2018 AccorHotels certified review
« Good, very family focused, lovely grounds »

The service was good, the grounds beautifully maintained, lovely pool, large apartment. Slightly older, but furnishings were contemporary and fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iris, Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

D. L. Families - 08/10/2018 AccorHotels certified review
« Nice residence to stay in. »

the hotel was nice, the my glass package is a little bit of a let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear l., Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences. I am pleased to know that you found the hotel to be nice. I am sorry that the my glass package did not meet your expectation. Your comments have been shared with the Department related. I hope this issue does not deter you from visiting us again in the near future. Thank you again for sharing your experience, and we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Keramaris General Manager

Couples - 08/10/2018 TripAdvisor review
« Nusa Dua Bali »

Good service, free morning activities such as yoga, cycling, walks, pool is lovely and not too crowded. Breakfast buffet is ok, needs more cereal varieties. Good value for money. Shuttle to beach very regular and a nice spot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear simoneaustin, Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We are pleased to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Gde B. Families - 07/10/2018 AccorHotels certified review
« As expected with minor glitch »

As expected with 5 star hotel and sea side hotel. Food are nice, kids friendly, variable through days. Cleaning are fast and cleannes is great and extraordinary. Some of hotel thing not working properly like wastafel is stuck, shower is hard to use since slipperly hand count not rotate the handle. Beach bar is ok. Thing is missing is place for adults, like live music or night entertaintment since nusa dua is isolated. I prefer not to go out from hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gde b., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted some below points you have highlighted on your review which appear that we have fallen short in certain areas of your experience. Please accept our sincerest apologies for any inconvenience you have experienced during your stay. Pleased assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. On the positive note, we are glad to know that the hospitality service, food and the cleanliness gave you such a good impression and had a good impact in your overall experience. Once again thank you for sharing your feedback, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

Family - 07/10/2018 TripAdvisor review
« We loved this hotel!! »

Such a great hotel for families, the pool is perfect. It is not on the beach, but the hotel runs an easy transfer bus that takes 2 min! Rooms are huge, and plenty of space for a family. Grounds are beautiful and staff just lovely. Couldn't fault it for an easy intro to Bali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bevokiza Thank you for your wonderful review. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued! We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Steve Families - 06/10/2018 AccorHotels certified review
« Beautiful gardens/pool, spacious/comfortable room and great kids club provided relaxing and enjoyable stay. »

As above, beautiful gardens/pool, spacious/comfortable room and great kids club provided relaxing and enjoyable stay. Location good for going out to local restaurants/bar and shops. Staff all very friendly and helpful. Compared to other similar resorts stayed at in Nusa Dua the breakfast buffet choice wasn’t as varied and the quality not as good. Coffee wasn’t great and croissants disappointing considering what was produced and available at Pure cafe. Disappointed with the Pizza buffet night as pizzas weren’t really pizzas or the same as sold in the bar or from room service. Fortunately the other choices on offer helped although again the desserts looked great but the quality not as good as other resorts been to. As a silver member disappointed when reception told us we could not get softer pillowss as only one sort but the next day at breakfast when mentioned to staff member asking how things were she did resolve and pillows were changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted some below points you have highlighted on your review which appear that we have fallen short in certain areas of your experience. Please accept our sincerest apologies for any inconvenience you have experienced during your stay. Pleased assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. Once again thank you for sharing your experience, in the meantime we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

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