Hotel - Novotel Bali Nusa Dua - Hotel & Residences
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Novotel Bali Nusa Dua - Hotel & Residences Hotel

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4.0/5 3,127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

  • 173 rooms
  • 100% non-smoking hotel
  • 101 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,002 reviews

Our guest reviews for Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Melissa Couples - 20/05/2018
« It was alright »

The room was clean and tidy and overlooking the pool. The only issue we had was there was hardly any hot water despite pressing on the thermostate in the shower. The breakfast was amazing with the wide selection of food provided. Staff were really friendly and customer oriented. Room is a bit dated through and could undergo a makeover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are glad to know that the overall of your stay was good. Whilst we are very happy reading your positive review, we also noted your minor feedback concerning to the Hot water and outdated room which needed to be improved. Please assured that your feedback has been well documented and will be certainly looked into. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. On the positive note, we are glad to know that the friendliness of our staff gave you such a good impression and had a good impact in your overall experience. Your kind words will be shared with the entire team to continuously motivate them in displaying this great service focus. Once again thank you, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Anonymous Couples - 18/05/2018
« Good quality of service, good facilities, apart from access to the beach »

Friendly staff, nice environment in the hotel (room, restaurant, pool and surroundings). The acces path to the beach should be repaired as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua - Hotel & Residences. I am pleased to know that you had a good stay with us. Your comments upon our service and facilities are truly valued. I am sorry for the inconvenience regarding the access to the Beach Club, please rest assured that it has been well documented and will be certainly looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Chris Couples - 18/05/2018
« Absolutely Beautiful »

We had a lovely 4 night stay! Loved the pool!! Fantastic service by staff, meals were tasty. Had the best spa experience. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Omar Couples - 17/05/2018
« if we only look at the price , Novotel is oke »

The over all room condition is like 3 ( three ) Star Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pane, Thank you for your recent stay at the Novotel Bali Nusa Dua - Hotel & Residences. I am pleased to know that you had a good stay with us. I would also like to take this opportunity to apologize for any inconvenience occurred during your stay. It is our hope that you will give us another opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Yusuf I. Business - 16/05/2018
« Amazing stay! »

I would like to thank to you and your team for the great hospitality while i stayed in Novotel Nusa Dua Bali last 13-15th May. From the reception until checking out, Ms Chikita was handle me very well with her nice smile. And also, what i love the most and i thanks to you is that my room was upgraded for free to suite room. This is a surprise for me and my wife, leaving us with enjoyable moment. everthing in the room worked well, the electric stove, 2 doors refrigerator, the hot water and cozy bathtub. Of course there are still rooms for improvement such as the wifi connectivity, variety and taste of the food, but overall it was a wonderful stay for me and my wife. The guest relation officer, i’m sorry i forgot her name, was very nice to us too. She was willing to listen to every suggestion from us. I plan to visit this hotel again with my whole family later, and i hope that i can share the experience with them, especially in the upgraded room. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yusuf I., We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and that you enjoyed the location as well the facilities provided. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to Chikita. The entire team are delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
D. Families - 16/05/2018
« Great experience »

Unforgettable

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Kazz &. H. N. A. Couples - 16/05/2018
« Fantastic »

WOW what a magical time we shared at this resort, everything was spot on. Windi from front reception was such a wonderful person who went above to ensure our 3 night stay was fabulous, all staff were very professional and pleasant. Our room was pleasant, the pool area big and not crowded, short ride on provided transport to private beach was a bonus, the food from the restaurant was Delicious and reasonably priced only down side was the drinks are rather expensive but happy hours makes up for enjoying nice cocktails, buy one get one free from 5pm to 7pm daily. Well done Novotel Bali Nusa Dua for an amazing enjoyable stay...we will be back....Kazz & Harry - NSW A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kazz & Harry NSW A., We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Family V. Families - 15/05/2018
« Ok.. great family suite & pool but staff service lacking in some areas. »

Transfer driver who collected us from airport had a horrible cough & was sick the entire time in the car. We had 2 children with us & was very annoyed that he was spreading his germs to us on our 1st day of our holidays, this was very frustrating, he said he was sick. This was very selfish as he could had made us all sick too. Staff in Square restaurant declined our Scoopon voucher for dinner even when the voucher had written the restaurant name on it, they told us to book at beach club instead. Beach club stafff we’re terribly rude. Table staff were standing next to us the whole time watching everything we did, it was very uncomfortable, we were asked to buy drinks every 15mins, the Scoopon voucher meal was very poor, we were only allowed to bbq menu item, we chose meat skewer which were 2 nuggets on a stick & half a corn cob. Thinking this was a joke I asked the attendant at the bbq grill & he said that’s all we get, when I complained he laughed. So we left never to visit again. You can not feed a main dinner plate with 2 nugget size meat on a stick with half a cob, I do have a photo. The Square restaurant on our last morning insisted we did not pay for breakfast when we 100% did, we only had a few hours to eat, pack. & check out so this error from the restaurant was very stressful & inconvenient. I had to stop my breakfast & run to room to get my confirmation booking showing bed & breakfast was paid in full. We did get the restaurant manager apologising to us after but this left a frustrating memory on our last morning. Service staff at the restaurant varied from some staff such as chef being happy to bored table staff & greeting entrance staff. The open air restaurant did not suit our family requirements, it was sitting in a humid oven eating every morning. The food items changed everyday so this was very disappointing. The food area wasn’t always clean, mostly old, dirty crockery & tables. Needs to be better barista quality coffee. The great things we liked were the family rooms, perfect layout for a family. Pool was huge & clean, staff were always cleaning leaves. Our housekeeping staff Aydana was incredibly helpful & friendly, he was our favourite person at your hotel & represented your hotel well, he certainly deserves to be promoted & is a asset to your hotel. Ayu in the spa was the other staff who was very professional, friendly & capable. Our check in/out lobby staff ladies were very nice & helpful. Our check in lady organised a birthday cake for our daughter which was very kind, thank you. Over all it was ok. We would consider coming back if there was a all inclusive deal in family suite but we may not come back so soon given the service areas, possibly in the long term but the deal needs to be inticing. Lastly this is very frustrating, your website advertised ‘100% non smoking resort’ though people were smoking everywhere. You must remove this or design non smoking areas especially when kids are eating or playing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear QF Thank you for your feedback. First and foremost, please accept our sincere apologies for any inconvenience you have experienced during your stay. We very much appreciate the time you took to let us know about the challenges you have encountered during your stay with us. Your comment has been well noted and addressed to our relevant department to take corrective measure and for the purpose of bringing the improvements needed. Hope you would give us another opportunity to restore your confidence in our services. Yours sincerely, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Trio G. Families - 15/05/2018
« Very good »

I feel better at hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trio G., Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Yonathan Couples - 15/05/2018
« Great room and great pool »

Check in hotel is easy and the employee are so friendly. I like the view of my room, and i like the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yonathan, Thank you for taking your valuable time to share about your recent stay at the Novotel Bali Nusa Dua - Hotel & Residences. I am pleased to know that you had a good holiday with us and that you liked the staff, room and the pool. I would also like to take this opportunity to apologize for any inconvenience occurred during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Neville B. Families - 15/05/2018
« Excellent experience overall, great professional service from the hotel staff. »

Excellent experience overall, great professional service from the hotel staff. Hotel room was huge, nice and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville B., We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Daniel E. Families - 14/05/2018
« Staff, ground and room were excellent »

My family and I really enjoyed our holiday. The staff were wonderful the rooms spacious and the grounds well kept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for your stay at the Novotel Bali Nusa Dua - Hotel & Residences. I am pleased to learn that you had an enjoyable holiday with us. Your comments about our staff and the room are truly valued. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris, General Manager

AccorHotels certified review
Aditya R. Solo - 14/05/2018
« Great Stay In A Great Hotel »

I was already staying at Novotel Nusa Dua a few days prior, work-related. Decided to extend another night using my Accor Vacation Club. Checking in was convenient. Moved and arrived to a very nice room, even nicer than my previous room. It had a different color which I liked better. The room had the same size, which was spacious. Had a few extra amenities such as microwave, tea kettle. Bathtub was awesome and large. Called and got myself a late check out (extra hour) which was nice. They offered to a breakfast package, which I was going to use, but ended up passing up due to cozying up in the room until check out. Overall, great hotel, great room, great experience. Will definitely be back if I decide to stay at Nusa Dua area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adtiya R, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
K. C. S. Couples - 14/05/2018
« Best experience and feel welcome as Le Club Accor Gold Member »

My wife and spend 2 days in Novotel Nusa Dua and feel welcome as Le Club Accor Gold Member. We have got our room upgrade and most of all feel welcome as we go back to another home of us. I have an interesting story that I would need to share. Almost a month ago, I left my small “precious” pillow in Novotel Banjarmasin, South Kalimantan. My wife was very sad for not having her precious back. I called up Novotel Banjarmasin and requested if possible for the pillow to be sent to Novotel Nusa Dua as I will be there on my next business trip. It was all arrange well by both Novotel’s staffs to get my pillow sent to Nusa Dua with no charge. I would like to single out Ibu Yohanis from Novotel Banjarmasin and Pak Dewa from Novotel Nusa Dua for making this special delivery. In conclusion, I have acknowledged Accor Hotels as my second “Home” for my personal and business travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua - Hotel & Residences. Nothing is more gratifying than knowing our valuable member had a memorable stay with us. Your comments are truly valued. I believe that Ibu Yohanis and Bapak Dewa are very pleased to know that your wife can get her precious pillow back. It is our hope that Novotel will always be your second home, and we will always be delighted to welcome you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Christophe Keramaris General Manager

AccorHotels certified review
Nicci Couples - 14/05/2018
« Basic stay, at an outdated property »

The menu options could have been of wider variety. The food was basic. The rooms were large but outdated. Our shower barely functioned. Not a pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicci, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residence. First of all, I would like to thank you for your recent visit at our resort and taking your valuable time to share about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We have noted your remarks and I have carefully reviewed some minor points you mentioned and will follow up accordingly with the managers concerned for their corrective action. I appreciate your observations as your feedback is very important to continuously improve the quality of our service. Once again, thank you, we hope that you will give us another opportunity to better serve you in the near future. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Anonymous Couples - 14/05/2018

Everything went well. From check-in, restaurants, pool area and check-out. All staff were very accommodating/welcoming. My husband and I enjoyed our 3 nights stay. We love the beach club.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us and that you enjoyed the restaurant as well as the beach club. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Cam Families - 14/05/2018
« Pleasant service from staff, good size room and excellent facilities and restaurants »

Fantasy place to stay, very friendly and obliging staff. Excellent facilities, tour desk, restaurant, pool and clean and tidy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cam, We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Alana M. Friends - 13/05/2018
« Amazing, welcoming, felt like home away from home, great people!!! »

Couldn't of asked for a better first experience in Bali

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alana m., We would like to extend our gratitude for choosing Novotel Nusa Dua Bali Hotel & Residence on your recent stay and taking the time to tell us about your experience. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We thank you so much for being part of our friendly family and for recognizing the hard work of our staff. The entire team is delighted you took away such fond memories of your stay. Your comments are truly valued! Once again thank you, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Iwan P. J. Families - 13/05/2018
« very satisfied »

we love and we enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iwan Putra J S, Thank you for your recent stay at the Novotel Nusa Dua Bali Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

AccorHotels certified review
Yogi P. Couples - 12/05/2018
« Beautiful Resort »

My first visit on novotel nusa dua, is very great and memorable stay. The staff very charm and sincere when handle us. Start from reception (mba shanti), bellman, restaurant staff. The hotel its self, very beautiful. Its quite dark when we checkin in the night. But we feel amazed after we go inside the room. Its looks new and fresh, and your bathroom is very stunning. And after we woke up in the morning. We have a wonderful swimming pool view from our balcony, since our room was on 4th floor. And when we go to the beach. Our stay become perfect. They have private and beautifull beach with 5 minutes walking distance, they provide shuttle to beach anyway. For sure will come back again to novotel nusa dua for our next trip in bali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yogi P., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It's always rewarding to hear your positive feedback and it is such an honor for us to have you as a guest in our hotel. We are glad to know that you have great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to Santi - Front Desk. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Christophe Bernard Keramaris General Manager

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