Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,172 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

4,059 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,172 reviews

Perfectly Located Hotel

TripAdvisor rating 3.5/5

Cjbchgf Couples - 09/10/2019 TripAdvisor review

Novotel Kuala Lumpur is in a perfect location for a short or long stay. Have been t this hotel for many years and the newly renovated rooms have made a good hotel even better. The staff are friendly and relaxed and always greet you with a smile. Looking forward to my next visit in mid December

Best hotel for business travel, shopping spree or staycation in KL

Customer review rating 3.8/5

Jehan Business - 08/10/2019 AccorHotels review

Novotel met my expectation for my short work travel. Hotel was clean and well-maintained. Staff was friendly and helpful. However, I encountered problem with the water heater as it was not functioning. I had to call the maintenance on the night and problem was fix. Then it happened again in the morning and i had to endure cold shower. Nonetheless, Novotel was OK.

Great location but not recommended to stay with car

Customer review rating 3.8/5

Jimmy Business - 07/10/2019 AccorHotels review

The carpark is sharing with nearby offices, it's quite a challenge to park underground and the space is limited. Also, the carpark is chargeable, RM5 flat rate for guests. However, it's walking distance to Pavilion, which is very convenient

Satisfied

Customer review rating 3.8/5

Dewa G. B. P. A. Families - 07/10/2019 AccorHotels review

Clean room, nice view, kind staff.

All round satisfied

Customer review rating 3.8/5

Jb Couples - 06/10/2019 AccorHotels review

Excellent location and staff. Room was bit outdated in decor and built. Food variety at breakfast was awesome but the food lacked culinary finish. Felt like they were cooking on a robotic mode.

Location

Customer review rating 3.8/5

Anonymous Couples - 06/10/2019 AccorHotels review

Very good location Hospitable staff

Very disappointing stay

Customer review rating 3.8/5

Vasily M. Business - 06/10/2019 AccorHotels review

1. Wasn't proposed to upgrade my stay so had to ask. 2. My room wasn't cleaned properly. There were previous guest's belongings in one of the drawers 3. My room access was broken so I had to wait for someone to come and fix it after breakfast. Was late for an important call. 4. The welcome drink is a joke. A very small glass of some pomegranate tea or alike. Based on this and few previous stays, I am going to give up on accor and match my status elsewhere.

Top Class..

TripAdvisor rating 3.5/5

navedw2016 Business - 06/10/2019 TripAdvisor review

I returned to Novotel hotel, after almost 7 months, I stayed at the Executive floor, which was newly renovated, thanks to Mr. Choo the manager, appreciate your kind gesture and the room compliments . The decor and furnishings of the room/ flr. were up to the mark and nicely placed, loved the big TV (however more channels added would be great) The staff as usual are one of the Top class performers and I would like to thank Mr. Andy at the breakfast table, for all the courtesies extended, you are True asset to this hotel, and have found your service "Top Class", Keep up! I would also like to take this opportunity to thank Nina, Thiru, Ms.Suzanaa at the reception for their professional approach and smooth check in.. Raj at the concierge thanks for arranging the morning papers etc. I also like to the thank the staff at breakfast counter for their service, love the eggs and rootie paratha, and morning Tea, thanks chef and others, Lastly I like to thank Raj and other attendant outside the hotel for the smooth traffic flow to the parking area. My stay overall was lovely. I will definitely come back and stay at this hotel, as its centrally located to the main shopping areas.

Dear navedw2016, we are happy to know that all our hardwork earned us a "Top Class" rating by your good self. Ugaraj, Andy, Choi, and many others are delighted to be acknowledged during your last visit. Hope to serve you again as we await your next arrival. best regards Susan Anthony General Manager

Pleasant stay, convenient location

TripAdvisor rating 3.5/5

wpkjp Friends getaway - 04/10/2019 TripAdvisor review

Stayed in one of the newly renovated deluxe rooms and it was comfortable and nice. Breakfast was good too, with a selection of local and Western choices. Best of all is the location of the hotel which is just a few steps away from Pavilion Shopping Center. Only minus point is the limited parking spaces available, and the narrow, winding ramps. Not recommended to park big cars there!

Nice view from my room.

Customer review rating 3.8/5

V. Q. H. Business - 03/10/2019 AccorHotels review

Nice,Peace and happy.

Good location and easy access

Customer review rating 3.8/5

Nazri J. Friends - 02/10/2019 AccorHotels review

Good location near Pavilion Mall, clean room and fast services

Satisfactorily

Customer review rating 3.8/5

Benjamin D. Solo - 01/10/2019 AccorHotels review

I purposely asked for a smoking room, because i wanted to see the city view. My gosh how i regret myself. This is the only hotel i stayed provided a floor for smoker which is brilliant! I love staying in here because of the location. The hotel is at the City Centre Of Kuala Lumpur and you get every access of shopping, bars, food etc adjacent to hotel. The breakfast was good, the staff are friendly and I like how the Bell Boy inform you if you ride has arrived, so you can wait comfortably in hotel lobby instead of waiting outside for your ride. Love love love this hotel. Thank you.

Great Hotel and Location

Customer review rating 3.8/5

Michael D. Couples - 01/10/2019 AccorHotels review

The staff from check in to check out were very attentive and helpfull. We were advised of renovations prior to our arrival and took advantage to upgrade to new rooms. Which are amazing. The Fitness Room was still closed which I would have usually used.

Below average rating

Customer review rating 3.8/5

Srivardhan R. Couples - 30/09/2019 AccorHotels review

First of all my room was not ready even though I have reached the hotel at 5:00 PM. After repeated followup Room No 1212 was allotted which is partially ready. Beds were not set up. Handpump in the washroom is damaged. Upon request room was changed to 708.

Dear R., Thank you for letting us about your stay. I am sorry to hear that the rooms were not set up and ready for your arrival alongside handpump in the washroom; please allow me to express my sincerest apologies. We had experienced full occupancy the last few weeks nevertheless it is no excuse for clean rooms. We are looking into having more room maids to tackle this issue and hopefully this would not occur again in the future. Appreciate your loyalty and support. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Slow housekeeping and rude restaurant supervisor

Customer review rating 3.8/5

Iruthaya R. B. Couples - 30/09/2019 AccorHotels review

Stayed 4 trips abt 20days this year in hotel. Sept trip was my worse trip. Too too slow room cleaning , paid deposit rm300 restaurant supervisor embarrassed inasking us to pay for breakfast . Don't deserve this treatment esp. I am on medical conditions.

Dear iruthaya, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry to hear about the late housekeeping for your room as well as the awkward experience with your breakfast bill; please allow me to express my sincerest apologies. My team and I have reviewed your comments to determine the appropriate action to better handle these incidents; very sorry once again for your medical condition and service rendered during your stay. We hope to be able to welcome you back for a better experience than this. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Great business hotel

Customer review rating 3.8/5

A. Business - 30/09/2019 AccorHotels review

Nicely renovated room, conveniently located in the center of KL.

Excellent service

Customer review rating 3.8/5

Aj K. Business - 30/09/2019 AccorHotels review

Prompt and friendly staffs especially receptionist, concierge staff and security staff.

Improvement from my last stay

TripAdvisor rating 3.5/5

Lee S Business - 29/09/2019 TripAdvisor review

The hotel is undergoing renovation and I believe it’s for the better , hope that they will keep up the good work. I stayed in a newly renovated room and it’s was well done . There are some minor things like the wifi was going on and off but o we all I was very happy with my stay there .

General average. Below Impiana, Parkroyal and Hilton Sentral standard

Customer review rating 3.8/5

A.o. Business - 28/09/2019 AccorHotels review

Bathroom area water choked and not resolved. No local newspaper in spite request. Breakfast area usually overcrowded with poor and limited food choice. Standard and compliments of nasi lemak one of the worst I have eaten. Breakfast service waiters are more interested in clearing your plates than service. Egg station is too slow. Except for location, I cannot think of any good comments. Unlikely to use this hotel again.

noisy but new

Customer review rating 3.8/5

Tanya Business - 27/09/2019 AccorHotels review

I stay on 22 floor room no 2208 the room was nice , new , no smell. Bathroom was clean. everything was good except the loud noise i really do not know where is the noise from. Frist i thought it is from the refrigerator but during my first night it is like someone try to open my room but when i look at the door there is no one there. And not only me that heard this noise on the second my freind also heard that noise in the morning. so may be you can check cause it is really loud noise. i could not sleep.

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