Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,061 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,689 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 4,061 reviews
David Families - 08/02/2019 AccorHotels certified review
« One day stay possible, not for more days. »

Lobby/ Restaurant/ Bar area was warm, no AC, Day or Night, very unpleasant. Lobby bar prices for drinks were not Cheap, Beer etc. Nothing pleasant. Breakfast, could have been better for the price paid. Noodles was totally soggy etc.. Rooms old. Toilets flush wasn't working for totally flush. Luckily personal at hotels were friendly, and courtesy was good. I stayed on 15th floor, once you step out of elevator, the walkway way smelled of pungent cigarette smell.

F. G. Couples - 06/02/2019 AccorHotels certified review
« Almost pleasant stay »

Returning on a regular basis I know well what to expect. It’s clear that the location is perfect but that the hotel needs urgently a make over. The staff makes the best they can and the place and rooms are clean. 1-2 points less due to the fact that the shower head in the bathroom was faulty more clear the inlay was missing and therefore a proper shower could not been taken until next day repair. I don’t believe it was the first day this shower head was faulty but the inspection by the housekeeping person in charge should have brought this up. Your reception counter staff was astonished when they saw the picture I took. Never the less we had a pleasant stay a d got a free late checkout which made us happy. We look forward to our next stay with you soon.

Mohamed K. Business - 05/02/2019 AccorHotels certified review
« My best hotel in KL »

The staff were very friendly always serving you with a big smile. The porter Ugaraj was very professional.

Adelina Business - 03/02/2019 AccorHotels certified review
« Hotel in dire need of updating »

Rooms had a musky smell, bathtub and toilet seat were discoloured due to wear and tear. Lighting in the room was awful and dim. Service at Front Desk and Restaurant during breakfast was good and staffs are friendly. Stayed here only for its location.

Adrian Families - 02/02/2019 AccorHotels certified review
« Room aircond not working properly (from ow to high settings - no impact to room temperature »

Room 2111 for 2 nghts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chung Khien, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our technicians have blocked the room you were in to fix the air conditioning thermostat. We hope you will visit us again after renovations for a better experience. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Ian W. Business - 31/01/2019 AccorHotels certified review
« Great attitude and service from staff, but Kuala Lumpur Novotel is not worthy of the brand name »

According to the signs in the lift, the hotel is under-going refurbishment. It should never have been allowed to deteriorate into its current condition, which is clearly the result of years of under-investment and likely poor management of standards. Most Novotel hotels have been clean, and value for money. This one is not worthy of the brand. Staff were very helpful, but could not cover up the faulty locks (3 trips to/from reception before I got into the room) and broken toilet mechanisms (previously fixed with wire ties), worn out mattress etc.

L. Solo - 28/01/2019 AccorHotels certified review
« Friendly staff »

1. Electric plug no function caused kettle not function. 2. No washroom for shower and changing, only a outdoor shower.

Tiong Couples - 28/01/2019 AccorHotels certified review
« Aircon not cold »

Good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiong, Thank you for sharing your thoughts with us and we hope to see you again after renovations next year! Best wishes Goh CS Guest Experience Manager

Bernard L. Friends - 27/01/2019 AccorHotels certified review
« Good experience »

V good location, convenient to move around KL. Room is good size, clean and comfortable. Staff are friendly.

Sho Solo - 23/01/2019 AccorHotels certified review
« something lack »

Staff was pretty nice. But the room was disappointing. First, there's not any info about hotel, like instructions, how to use wifi in the room. I'm not sure they don't always put any info in the room. When I was about to call to front, the telephone was also indicating nothing, I mean the buttons were very old & disappeared info on the buttons. it was difficult to even call to front. Second, fridge was spoiled. Janitor told me it's not just fridge but electricity issue. But why this happens only fridge? More over the shelf in the bath room was also spoiled. it didn't maintain balance... Overall, that was worst experience in Novotel. I was disappointed. It's not just cheap hotel, it's novotel. hope this helps.

L. Business - 23/01/2019 AccorHotels certified review
« Location convenient hotel »

Good location. Hotel room too outdated and old. Guest check - in too late. Compared to several years ago , front desk staffs not so friendly and unresponsive. For example I arrived early but could not check-in . So I registered first. They promised to call me once the room is available. No welcome drink was served while I was waiting. I waited and waited till 2pm but still no call from the desk. I walked to the front desk and asked ,then they straight away gave me a room. !! A lot need to be improved. Thank you.

Shirline Friends - 22/01/2019 AccorHotels certified review
« Comfortable »

Everything was fine and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guan S., Thanks for your review and support, and we hope you will return stay again after renovations this June 2019. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Glynis Couples - 21/01/2019 AccorHotels certified review
« The hotel staff are exceptional »

A most enjoyable stay. Great location, fabulous staff, comfortable room. Glad renovations are happening will return to enjoy the 'new hotel'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glynis, It was so nice meeting you and your husband and having a chat in Square restaurant! Hope you aren't feeling the holiday withdrawals too much and had a good Monday back at work! Thank you so much for leaving us a wonderful review and we definitely hope to see you next year. Take care and keep in touch. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Harvey S. G. Business - 20/01/2019 AccorHotels certified review
« Nice new hotel »

The hotel is nice the,staff need a lot more training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harbir G., Thank you for taking the time to share your honest feedback with us, your valuable comments will certainly help us improve. Sincere apologies for your encounter with the staff, clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully. The manager has been alerted on your check-in experience and will repeat training sessions for all front office personnel again. Please rest assured your comfort and well-being is our priority and we thank you for allowing us to improve over time. Despite this we hope you will give us another chance to serve and welcome you again. Sincerely Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Tan K. M. Business - 18/01/2019 AccorHotels certified review
« Good and Keep up the good work »

Reception Staff / Supervisor / D.M is always friendly and attentive. Room is always cleaned. Overall, i'm a loyal members to Novotel. Will still prefer Novotel as one of my destination hotel to stay during my business / leisure trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tan, Thank you for your loyalty and support, and we hope to see you again after renovations next year! Best wishes Goh CS Guest Experience Manager

Imad U. D. C. Couples - 17/01/2019 AccorHotels certified review
« Excellent customer service and comfortable stay »

As Walk in customer I was given excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imaduddin C., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Tuntas W. Families - 14/01/2019 AccorHotels certified review
« Good Location , but It needs some renovation »

a bit old looks, from a lift and a room , but location very near to Petronas Twin Tower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tuntas, Thank you for sharing your thoughts with us and we hope to see you again after renovations next year! Best wishes Goh CS Guest Experience Manager

Business - 10/01/2019 TripAdvisor review
« Clean Rooms although dated, but would need improvement »

Rooms are clean, but dated. Can't wait for the refurbishment to be completed. Do not shower before you go to breakfast, the smell from kitchen will stay on ur clothes the entire day. Wished they could fix the air conditioning system better. A bit too warm in the restaurant, but just OK in rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Climber65746867929 for letting us know about your stay experience in Novotel. Renovations are going as planned and we can’t wait for you to see the new rooms as well! Your comment on the air conditioning in Square coffee house is well noted. Just to share, Square will be moved to level 1 as part of renovations plan while Premier Lounge will be in ground floor. Looking forward to serving you again next year! Best regards Susan Anthony General Manager

David M. Solo - 09/01/2019 AccorHotels certified review
« Yeah pretty good meals were nice »

Staff were very helpful on any questions that i had to ask in regards to seeing specific landmarks in general had a pleasant ssy.

Atunaisa D. Families - 09/01/2019 AccorHotels certified review
« Amazing and Wonderful Experience »

I loved coming back to Novotel KLCC after my 2017 experience especially being made feel at home with Management and staff of the Novotel KLCC. Thanks to the wonderful front office team with leadership of Suzana Manap. The awesome kitchen team from Faizal, Herman, Amir, Taj and the ladies who make special omellete Dyana, Ridawati and Amira. Thanks to Mishba and Huzaidy for always being there every morning to greet and assist us in breakfast allocating seats. My friend Rasid at the lobby and Ram at security -thank you very much for making our stay (my ister and I) a very special one. Thank you Suzana for your kind thoughts on Le Club Recognition day. Was privileged to be recognized as a Plantinum Le Cub member. Thanks for the kind gifts (which I brought to Fiji with me) Cheers to my friend Go-CS for your creative thoughts and coming by to see us with the wishing cards-this is really appreciated and am glad to have people like you who made our stay feel more homely and having that family spirit bonded with my sister and I and Novotel KLCC. Wish to thank also the Spa team especially to Ms. Christina Dumaran (who gave the most needed rejuvenating foot massage). Loved it with complimentary lemon grass ginger tea. Amazing! Overall I have a good experience altogether -there were no complaints as we were well looked after especially when spending 13 nights in Novotel KLCC. Looking forward to come back this year and stay longer. (hopefully). Hope to see all the Novotel KLCC family soon. May we all have a wonderful year 2019 and look forward to come back soon. Best Atu.

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