Hotel - Novotel Kuala Lumpur City Centre
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Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

2 Jalan Kia Peng 
50450  KUALA LUMPUR
MALAYSIA

3,704 reviews
TripAdvisor Rating Based on 3,704 reviews
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From 331.50 MYR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)
  • Other sports activities
    • Croquet
    • Karting facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,704 reviews
TripAdvisor review
Business - 02/08/2017
« Lots to improve. »

Booked into the Executive Class and was first place on the 25th floor where what was provided did not match the offer and taps were leaking in the bathroom. Was then shifted one floor higher to a similar room. The lounge was crowded and guests had to almost fight for snacks so much so some guests sat in there early just to get a better selection as what little was served also ran short. The staff was good obliging and tried but I guess when the management does no support the efforts of the staff the guests don't receive what they require. Novotel is a Global chain so you need to keep up to the same standards other hotels offer and provide. Hope things improve the next time is I visit Novotel KLCC

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sriantha D, Greetings from Novotel Kuala Lumpur City Centre. Thank you for sharing us your feedback and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your stay experience quite alarming, thus making us more wary and attentive to our guest's needs. We've informed the Executive Chef regarding the Premier Lounge issue. Action plans are in place to prevent such situations from happening in the future. We're truly sorry for the inconvenience caused and thank you again for your feedback as we really appreciate your support towards us. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 31/07/2017
« very average »

This hotel needs to be refreshed and is not at the usual standards of Novotel . Old rooms with old bathrooms , was occupied by smokers before and i m not smoking . Breakfast was avearge too .I 'll not come back to this hotel untill it will be renewd

Our hotel has responded to the review
Our hotel has responded to the review

Dear F6535LPolivierp, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We've conveyed your comment regarding the room cleanliness to the Executive Housekeeper for her immediate action. At the same time, we certainly understand that the hotel is need of a refurbishment which is why we are following up closely with the owning company to carry out refurbishment plans in the very near future. And regarding your comment on the breakfast buffet menu, we've informed the issue to our Executive Chef and he's working on some new menu at the moment. Our F&B team too will work towards improving the breakfast selection in order to better serve our guests. Again we apologise for the inconvenience caused and we hope to welcome you again soon for a better experience. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Couples - 27/07/2017
« Another lovely stay at the Novotel KL »

I stay at this hotel regularly. I would advise that guests stay on the Premier floor as breakfast and evening cocktails are served in a quiet surrounding and worth the additional cost. I have been staying at this hotel for some years and always enjoy it's close walking proximity to Pavilion and KLCC for shopping and the extensive dining options. The hotel is a little tired and needs renovation but the locations is a winner. This stay l noticed lots of trainees at the hotel. Mr. Feroz in the Premier lounge did an excellent job of training the staff and doing his work. Hotel management is to be reminded that taking on trainees does not lessen the work for the experienced staff it adds to it and as a result they are not a replacement for more experienced staff. I commend Mr. Feroz for his calm and attentive manner to the trainees and to the guests under such busy conditions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean G, Warmest greetings and welcome back to Novotel Kuala Lumpur City Centre. Thank you so much for your great feedback, we are humbled by your tribute to the service and location. And positive reviews like yours are what keeps everyone in the team going. It is very heartwarming to hear when our staff have gone the extra mile for our guests, and we’ll be delighted to share your kind compliments to Feroz. We always believe that it is only when we have great staff, then we will have happy guests. At the same time, we've taken note on the points you highlighted especially the overall appearance of the hotel. Renovation and total room makeover is our main focus right now which why we are working closely with the owning company to better suit our guests. We truly apologise for the inconvenience caused due to that condition and we hope to welcome you again as we value your support towards us. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Couples - 25/07/2017
« Very tired hotel. Good location »

The hotel is in a great central location in KL city. The staff were courteous and mostly helpful. Weather delays from Sarawak meant we arrived day 2 of our pre-paid booking. We emailed the hotel that we would still be coming and received confirmation back, but on arrival our booking had been cancelled. Also as an Accor Plus member we did not receive any complimentary drinks etc, although it is only a soft drink unlike every other Novotel I have stayed. The hotel is very tired and badly in need of a refurbishment, certainly the worst Novotel I have stayed at. During our stay there were issues with faulty access cards, toilets, plumbing and disgusting brown water through all taps, and having to use portable air conditioning units in dining area. Unless you set on the location look for another Accor hotel in KL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear karenz121, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your stay experience really alarming, thus making us more wary and attentive to our guest's needs. We'll be following up with the Reservation team regarding a confusion on your pre-paid booking. Clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully. At the same time, we had taken all your comments seriously and reviewed them with our team. Preventive action have been taken immediately and sincere apologies for the lack of attentiveness and promptness of the service. The managers of other department also has been alerted on your experience and will repeat training sessions for all personnel again. And as for your comment about the hotel conditions, we certainly understand that the hotel is need of a refurbishment which is why we are following up closely with the owning company to carry out refurbishment plans in the very near future. Again we apologise for the inconvenience caused and we hope that you will give us an opportunity to look after you again. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 17/07/2017
« Very bad service for room cleaning »

This stay was my 3rd times at this hotel. Because the good location. But my good impression for this hotel was completey destroyed. Because 1st and 2nd morning, no service for room cleaning. The came very late after my complain. The used cup and glasses were washed at bathroom and dried by used towel. I was so surprised to see. I thought if we are treated in this way, at the other hotels, I have to be very careful. Anyhow this was very bad memory throgh my more than 30 years business life in foreign counties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akira H, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your stay experience quite alarming, thus making us more wary and attentive to our guest's needs. The issues regarding cleanliness has been conveyed to the Executive Housekeeper for his immediate action. All your points highlighted here are important to us as your comfort and wellness is our utmost priority. Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you in the near future. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Family - 20/06/2017
« Good location but hotel facilities not up to date »

It is located near The Pavilion, a huge shopping mall. Therefore, very convenient for last minute shopping. There are also many other shopping malls within walking distance. Staff was very attentive and helpful. However, the hotel décor looks old and dated and air conditioning did not work well during our stay. Buffer breakfast was nothing fanciful but sufficiently good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mymelody555, Greetings from Novotel Kuala Lumpur City Centre. Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as the staff. But on the other note, we apologize that some of your experience did not meet your expectation. On your comment regarding the air-conditioner, we have communicated the Engineering team for their immediate action and follow up. We're in the midst of cleaning and upgrading the centralized cooling system, thus making some area a bit warm than usual. With regards to overall hotel maintenance, we wish to inform you that we will soon carry out refurbishment works to all our guest rooms. We're sorry for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 11/06/2017
« Nice »

Novotel KLCC is very well located with a few minutes walk from a few shopping center including KLCC. The rooms are clean and spacious enough. Breakfast is OK and the front desk people are very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fabienl274, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your great feedback, we are humbled by your tribute to the service and location. Positive reviews like yours are what keeps everyone in the team going. We really appreciate your support and look forward to having you back with us on your next trip soon. Best regards, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Couples - 11/06/2017
« Great Location, but showing signs of age »

Choose the hotel based on previous experience and location. This however, the bathroom is beginning to show signs of age with slow draining sink and bathtub and small bits of mold and stains beginning to show. The sink was fixed almost immediately. Would still recommend based on the great service and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony5Doreen410, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, our location is part of our main attraction here, as well as the staff. But on the other note, we apologize that some of your experience did not meet your expectation. On your comment about the bathroom facilities, we'll be working on refurbishment soon and we're in the midst of discussion with the owning company. Rest assured that in the meantime we will carry on with maintenance and monitoring work to avoid such incidents in the future. Despite this again we thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Family - 10/06/2017
« Semthing has changed recently. »

Fantastic location has always been as endearing feature of this hotel. Walking distance to Pavillion and Bintang Walk shops, overheard walk to KLCC and Aquarium /Convention centre! The reception desk is always helpful and polite, but somehow the service is slightly below par compared to previous stays. I do like the fact that they remebered I like newspaper daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li C, Greetings from Novotel Kuala Lumpur City Centre. Thank you for taking the time to share your honest feedback with us, your valuable comments will certainly help us improve. While we're happy to know that you had a good stay with us, sincere apologies for your encounter with the staff. Clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully. A retraining has already been initiated by the Department Head concerned, to the staffs on the correct process and will use your comments for positive reinforcement with the team and keep working hard to continually improve our services. Once again, we apologize for all the inconvenience caused and despite this we hope you will give us another chance to serve and welcome you again. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Family - 01/06/2017
« Novotel Kuala Lumpur »

Pillow case is very dirty, we booked for king size bed but we only got 2 twin bed combined together very disappointed. First room we got has got ants in the bathroom and the coffee maker area and they moved us to another room but still not 100% happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fieyungt, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your stay experience seems startling, thus making us more wary and attentive to our guest's needs. We've alerted the Housekeeping Department regarding the pillow and ants issues for immediate action. And as for the room assignment, we've conveyed your comment to the Front Office Manager to avoid such occurrence in the future. The managers of other department also has been informed on your experience and will repeat training sessions for all personnel again. Please rest assured your comfort and wellbeing is our priority and we thank you for allowing us to improve over time. Despite this we hope you will give us another chance to serve and welcome you again. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Dipanjan B Family - 31/05/2017
« Excellent service »

Service was excellent. Staff is friendly and helpful. Breakfast was very good. Fantastic location - we could go walking to malls, Petronas tower and convention center. Staff is flexible and ready to go an extra mile to satisfy customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dipanjan B, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your comments regarding your recent stay with us. Thank you so much for your awesome review and ratings especially on the staff and location. We are happy to know that our staff have delivered the promised level of service to our guest. We are also thrilled to know that you had a great experience here and we would be more than happy to extend the same quality service to you at any given opportunity. Thank you once again for such an outstanding review and we hope to see you again soon. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre.

TripAdvisor review
nabill599 Family - 28/05/2017
« Location is great...thats the only good thing.... Change my room bcos of bad AC..and had to tell them to clean my room »

Had to remind them THREE times to come n clean my room n change bedsheet n towels.... Generally was not a very pleasant experiance, and that location literally have hundred of hotels... Wont go back again honestly

Our hotel has responded to the review
Our hotel has responded to the review

Dear nabill599, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We've relayed your comments regarding slow service to the Housekeeping Department. Clearly this had been a very poor attempt at customer care that could have easily been avoided had it been handled carefully. Despite this we hope you will give us another chance to serve and welcome you back as we greatly appreciate your support. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Couples - 25/05/2017
« A weekend treat for the wife »

Ideally situated in the midst of several shopping malls close to the P. Towers with plenty of eating places close by. Staff were great friendly and helpful. Only minus points was pool area was a little smaller than expected but it was only busy one afternoon anyhow and some of the hotel infrastructure needs a little TLC

Our hotel has responded to the review
Our hotel has responded to the review

Dear B4351BNstephenm, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your feedback and we are humbled by your tribute to the staff, services and location. But on the other note, it is feedback like this that we learn from and use to improve. We also understand that some of the amenities and features at our hotel needs refurbishment hence we are putting in extra effort to ensure that it does not affect the comfort of our guest. For your information, we'll be working on refurbishment soon and we're in the midst of discussion with the owning company. Once again we thank you for your feedback and await to welcome you to our hotel soon for a brand new experience. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 22/05/2017
« Your home at KLCC! »

Staying at Novotel KL will definitely let you access Jalan Alor (ultimate food destination in KL), the Pavilion (just right in front), Petronas Towers (7-10 minutes walk via the air-conditioned walkway) and the Fahrenheit 88 Mall (5-7 minutes walk) for you to get your Vincci and other international brands like UniQlo, Sephora and H&M. If you are an Accor member, take advantage of the room upgrade. You'll surely love the space and view. Breakfast is good too and do not forget to try their roti and Malaysian rice! This is definitely value for your money and this for sure will be my home in KL for my future trips to Malaysia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ChengTheTraveler, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for the glowing review! It was our pleasure to do what we can to make you feel "home away from home" while in Novotel Kuala Lumpur City Centre. Glad to hear it was a real value to stay here as we have everything you may need in one location. The team really thrilled by your outstanding review and are even more motivated to do their best. Thank you once again for such an awesome feedback and we are excited to extend our service to you once again. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Center

TripAdvisor review
esantoso Couples - 20/05/2017
« Nice hotel in Kuala Lumpur City Center »

Novotel Kuala Lumpur City Center is very nice hotel with excellent location. It is located right behind Pavilion Shopping Mall, close to Bukit Bintang area and just within walking distance to KLCC. The hotel is quite old already, but staff are very nice and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear esantoso, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your feedback and we are humbled by your tribute to the service and location. Also your kind words keeps everyone in the team going and we will work harder for a better service. We really appreciate your support and we look forward to having you back here soon. Best regards, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Solo travel - 18/05/2017
« KL Novotel »

Their prices are ALL over the place. If you can get ~$40 nite, you got a hot deal,> $65 nite is poor deal. Great location, but the hotel itself is showing some wear and tear. Great for a KLCC convention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P9287VAwilliamh, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your comments regarding your recent stay with us. We understand that some of the amenities and features at our hotel needs refurbishment hence we are putting in extra effort to ensure that it does not affect the comfort of our guest. Just to inform you that we're now in the midst of discussion with the owning company to carry out refurbishment plans in the very near future. Once again we thank you for your feedback and await to welcome you to our hotel soon. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Couples - 17/05/2017
« Old Building+Old Room »

As a member Accor, I would give only 3star for this hotel. It's overall is below stardard of Novotel brand. the staffs not pay attention enough for their guest. Breakfest is just too simple and taste as not good like other Novotels The Only good thing is the hotel's location

Our hotel has responded to the review
Our hotel has responded to the review

Dear koki2559, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincere apologies for your encounter with the staff, clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully. We wish to inform you that this is an exception as we always put our best efforts to enhance Le Club member experience for our utmost valued guest. The managers of other department also has been alerted on your experience and will repeat training sessions for all personnel again. Please rest assured your comfort and wellbeing is our priority and we thank you for allowing us to improve over time. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 14/05/2017
« overall »

The staff is helpful and nice, efficient and effective. The room is clean but the facilities quite old and should renovate. The location is good, near the pavilion shopping center and not far from twin tower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YFtang, Hello and greetings from Novotel Kuala Lumpur City Centre. Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our best asset - the staff. We do believe that it is only when we have great staff, then we will have happy guests. On your comment regarding the facilities, we wish to inform you that we will soon carry out refurbishment works to all our guest rooms. It is our hope to welcome you back with a brand new experience in the near future. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
kingpet Couples - 11/05/2017
« Best location »

Stay here for couples of days , reception are very good and pro, they really giving me what i request when iam booking online on their website. Room clean, but lack of lighting at nite. Bathroom clean small but clean. The breakfast, limited choice and some of the food tasteless Over all good stay..

Our hotel has responded to the review
Our hotel has responded to the review

Dear kingpet, Greetings from Novotel Kuala Lumpur City Centre. Thank you for taking the time to tell us about your stay experience with us. While we're happy to know that you had an enjoyable stay with us, we're sorry that some of your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding the light issue that you mentioned, we've taken this to the Engineering Department and they will follow up as soon as possible. And as for the breakfast buffet menu, we've conveyed the comment to our Executive Chef and he's working on some new menu at the moment. Our F&B team too will work towards improving the breakfast selection in order to serve our guests better. Rest assured that this was by no means intentional but a poor attempt at customer care. Despite this, we appreciate your loyalty and support and hope to welcome you back soon. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Family - 09/05/2017
« Thank you »

Hi everyone at Novotel. Thank you for making our stay so welcoming and comfortable. Enjoy staying with you every time. A special thank you to Ms Yoon Li for the swift check in, Mr Megat for making sure the room was perfect, Mr Daniel for the smooth check out process and Mr Uraji for your bright smile and assistance. And of course Ms Susan and Mr Lawrence as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear perkul, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your feedback and your glowing comments on the staff. We do believe that it is only when we have great staff, then we will have happy guests and this positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards and we look forward to welcoming you back on some future occasion soon. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

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