Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,702 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 4,066 reviews
Alleyson A. Business - 17/02/2019 AccorHotels certified review
« Good »

Bravo on the breakfast

Business - 17/02/2019 TripAdvisor review
« Under construction »

Several floors I believe from 21 and up is under renovation. Which means the lunge at 27 is not possible to use. I should have been notified when I booked. The hotel is still in a convenient location for me but was hoping for a nicer room.

Anonymous Business - 15/02/2019 AccorHotels certified review
« Old hotel, bad service »

This was the worst Novotel I have stayed at. I understand the place is under renovation but I have stayed in many old hotels where the staff continued to do their best to keep the rooms comfortable, clean and well maintained. It seems to me that the Novotel KLCC staff just let go. My first room had a musty smell, aside from smelling like stale cigarettes. I felt like I would suffocate. I asked to be moved, same musty smell just less of the cigarette smell. A good thing was they did not even balk at moving me to another room so they must be used to this. I would not stay at this hotel unless I see that the renovation is done and I see a handful of good reviews.

Ckm Friends - 13/02/2019 AccorHotels certified review
« A pleasant stay in KL during CNY holidays »

This was the second time I stayed in Novotel KLCC, following a good impression about my previous stay in the hotel Sep 28 - Oct 2, 2018. In conjunction with CNY holiday season, my another two friends joined me by booking their own hotel room. Overall it was a pleasant stay for us at Room #702 and #1403. Although the overall vibe and facilities are dated, the convenient location and friendly services deserved a great score. We were well informed the hotel is undergoing some upgrade renovations, and appreciate the effort by hotel management to host the evening reception for Accor Loyalty Program Platnum and Gold members. Although I wasn't upgraded to a higher category room, I am still satisfied with the friendly and diligent services by the staff, such as Andy, Saran, main door staff. Keep up the great work :)

Anonymous Families - 12/02/2019 AccorHotels certified review
« Service quality ok »

Service quality was all good, however few things to note: 1. Air con not cold, airflow not strong. Bit warm in room and lobby. 2. Restaurant air con also not working , fans installed but not effective. 3. room shown on website/ booking page is totally different from actual. 4. continuous noise of sewerage fro adjacent room or top room whole night and day.. very disturbing and disgusting.

Teoh Families - 12/02/2019 AccorHotels certified review
« Rooms need to look into for refurbishment »

Room which I stayed - 1210 Sofa cushion cover got dirty stains. Water from the tap (bathtub) was yellowish. Rooms need extra lights to be installed otherwise it's looks dimmed if it's depend on the bedheadboard lights only. Mattress seems having some issue, not stable. Rooms or perhaps even from the carpark need to look into for refurbishment, lack of maintenance. Hotel guest Carpark entrance without clear signage. Overall still satisfy with the customer service experience from Iddlan, keep it up. Thanks

C. Business - 11/02/2019 AccorHotels certified review
« Service is still ok. But the facility is quite old. »

Overall is still ok. Got some trouble & resolved.

Shahadat S. Couples - 11/02/2019 AccorHotels certified review
« Good but could have been better. »

The experience could have been better. Need much better pool. Lighting in the room needs to be changed and toilets need proper renovation.

Suria N. Couples - 11/02/2019 AccorHotels certified review
« Good location!! »

We stayed at this hotel for 3 nights at room 1609 and really liked the location near to Bukit Bintang. We enjoyed walking around the area. The room itself wasn't bad, properly maintained and comfortable. Good water pressure in the bathroom. Adequately clean. However, this is an old hotel. Still a good place to stay. Will Consider to stay here again next time I'm in Kuala Lumpur.

Kc Families - 10/02/2019 AccorHotels certified review
« Good location, hotel is showing it’s age »

I have stayed at this hotel several times. This time with my family on a holiday. I love it’s location. However, hotel is old and feels old. A couple of bad experience on this trip. First, there were small flying insects in the room, don’t know where there originate from but they were everywhere. My wife felt squeamish the whole trip seeing them. Also, there was strong cigarette smoke smell emanating from the exhaust vent in the bathroom and we were quite affected by it.

David Families - 08/02/2019 AccorHotels certified review
« One day stay possible, not for more days. »

Lobby/ Restaurant/ Bar area was warm, no AC, Day or Night, very unpleasant. Lobby bar prices for drinks were not Cheap, Beer etc. Nothing pleasant. Breakfast, could have been better for the price paid. Noodles was totally soggy etc.. Rooms old. Toilets flush wasn't working for totally flush. Luckily personal at hotels were friendly, and courtesy was good. I stayed on 15th floor, once you step out of elevator, the walkway way smelled of pungent cigarette smell.

F. G. Couples - 06/02/2019 AccorHotels certified review
« Almost pleasant stay »

Returning on a regular basis I know well what to expect. It’s clear that the location is perfect but that the hotel needs urgently a make over. The staff makes the best they can and the place and rooms are clean. 1-2 points less due to the fact that the shower head in the bathroom was faulty more clear the inlay was missing and therefore a proper shower could not been taken until next day repair. I don’t believe it was the first day this shower head was faulty but the inspection by the housekeeping person in charge should have brought this up. Your reception counter staff was astonished when they saw the picture I took. Never the less we had a pleasant stay a d got a free late checkout which made us happy. We look forward to our next stay with you soon.

Mohamed K. Business - 05/02/2019 AccorHotels certified review
« My best hotel in KL »

The staff were very friendly always serving you with a big smile. The porter Ugaraj was very professional.

Adelina Business - 03/02/2019 AccorHotels certified review
« Hotel in dire need of updating »

Rooms had a musky smell, bathtub and toilet seat were discoloured due to wear and tear. Lighting in the room was awful and dim. Service at Front Desk and Restaurant during breakfast was good and staffs are friendly. Stayed here only for its location.

Adrian Families - 02/02/2019 AccorHotels certified review
« Room aircond not working properly (from ow to high settings - no impact to room temperature »

Room 2111 for 2 nghts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chung Khien, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our technicians have blocked the room you were in to fix the air conditioning thermostat. We hope you will visit us again after renovations for a better experience. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Ian W. Business - 31/01/2019 AccorHotels certified review
« Great attitude and service from staff, but Kuala Lumpur Novotel is not worthy of the brand name »

According to the signs in the lift, the hotel is under-going refurbishment. It should never have been allowed to deteriorate into its current condition, which is clearly the result of years of under-investment and likely poor management of standards. Most Novotel hotels have been clean, and value for money. This one is not worthy of the brand. Staff were very helpful, but could not cover up the faulty locks (3 trips to/from reception before I got into the room) and broken toilet mechanisms (previously fixed with wire ties), worn out mattress etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is well received and we appreciate your kind understanding during the renovation period as we strive to improve our standards. It is our hope to be able to welcome you back in the near future for a better experience in our renovated rooms. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

L. Solo - 28/01/2019 AccorHotels certified review
« Friendly staff »

1. Electric plug no function caused kettle not function. 2. No washroom for shower and changing, only a outdoor shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Tong L., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Tiong Couples - 28/01/2019 AccorHotels certified review
« Aircon not cold »

Good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiong, Thank you for sharing your thoughts with us and we hope to see you again after renovations next year! Best wishes Goh CS Guest Experience Manager

Bernard L. Friends - 27/01/2019 AccorHotels certified review
« Good experience »

V good location, convenient to move around KL. Room is good size, clean and comfortable. Staff are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard l., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Sho Solo - 23/01/2019 AccorHotels certified review
« something lack »

Staff was pretty nice. But the room was disappointing. First, there's not any info about hotel, like instructions, how to use wifi in the room. I'm not sure they don't always put any info in the room. When I was about to call to front, the telephone was also indicating nothing, I mean the buttons were very old & disappeared info on the buttons. it was difficult to even call to front. Second, fridge was spoiled. Janitor told me it's not just fridge but electricity issue. But why this happens only fridge? More over the shelf in the bath room was also spoiled. it didn't maintain balance... Overall, that was worst experience in Novotel. I was disappointed. It's not just cheap hotel, it's novotel. hope this helps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzuki S., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback and concerns are well received and we truly appreciate your understanding and patience as we strive to improve ourselves. Rest assured I have shared your comments with the operations team for their immediate knowledge. It is our hope to be able to serve you with a better stay experience after renovations next year. Please let us know when you will be back again so that arrangement to your accommodation will be made. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

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