Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

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3.5/5 3,853 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)
  • Other sports activities
    • Croquet
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,966 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 3,853 reviews
TripAdvisor review
Business - 18/02/2018
« Great location, Spacious room »

Located in the strategic location with easy access for walking distance. Spacious room perfect for family but the kids pool is too small. Not so much options for foods (room service and restaurant) but there are many restaurants/food courts in nearby shopping centres.

AccorHotels certified review
Alam P. P. Families - 13/02/2018
« Really good »

The experience was very good. The staff is really helpful, especially the front desk named michelle. Help arranging the late check out.

AccorHotels certified review
Anonymous Couples - 11/02/2018
« My wife n me enjoyed the hotel very much »

The staff were extremily polite n helpful on arrival..the room was very nice..thanking you for our honeymoon greetings in the room..it was surprising with the bed in rose pettles n towels decoration..

AccorHotels certified review
Zakir A. Friends - 09/02/2018
« Rooms need improvements not very costly like dim light on mirror. Wardrobe doors need fixing and handles to open oe close. Bathroom needs hooks to hang clothes »

It was nice mainly because of very nice and pleasant staff

AccorHotels certified review
Stephen P. Friends - 08/02/2018
« Amazing time at the hotel »

I really enjoy the Novotel KL. This was no exception. If it was not for Fazar in the executive lounge, making the stay great.

AccorHotels certified review
Janis S. Friends - 08/02/2018
« Hit and miss »

I've stayed here a few times before and love the location and hotel amenities. This time my friend and I decided to upgrade to a Premier room. First couple of days we had problems with the toilet flush - the handle wouldn't always work. we did take the lid off and check the fill a few times! That was fixed twice and we managed thereafter. On the Saturday we were out most of day coming back at around 2.30pm and the room had not been made up. Someone came abut 4pm but we told them to leave it as we were by then getting ready to go out. Sunday we were out till about 2.30pm again and once more the room was not made up. I had to telephone twice to get someone to clean it. Apart from these two issues, which I would not have expected with a Premier room, the stay was enjoyable and service, food etc in the Premier lounge very good.

AccorHotels certified review
P. Couples - 06/02/2018
« great stay »

thanks for the premier lounge access

AccorHotels certified review
Wilfred K. Business - 05/02/2018
« Unlikely to stay with you again »

I have a black out on the night of arrival in the bed room at about 11pm, call the operator to send electrician to check....waited until 12.06am, too tired to wait open the door to the hall for Aircon. Next morning down to reception to "request" for attention to this problem... well it was resolved in about 30 minutes.

AccorHotels certified review
Calvin A. Friends - 05/02/2018
« Hotel needing a better air condition in the lobby area. Rooms needing remodeling. It is not a 4 star hotel. »

Your food for breakfast was not very good.

AccorHotels certified review
Maziah Business - 05/02/2018
« It was good, but i was expecting more. »

Reception was great. Your manager on duty was very attentive, even offered an extra bedding for my child and explained on the lounge benefits. Please have him rewarded. He was really pleasant to me and my family. The lounge was great as well! We could not get enough of the ambience and the food was good. One thing I was not so keen was that the staff on duty at the lounge that late afternoon was not really attentive. We had to go to him to request drinks, where as the foreigners who came later by 10 minutes or so were given better treatment to us. They were even offered extra drinks. Maybe because we looked so Malaysian that we looked like we couldn't afford the lounge? Probably... He even looked quizzical when we came into the lounge and I had to say that I was from room 2702. Just a feedback on this, please educate your staff on this matter, and as much as possible he must try to hide the feeling even if he don't feel like serving them. The toiletries was great! I Love the fact that you used sustainable items. But the room feels a bit old and got that moldy smelling. But it was comfortable nevertheless for a night stay. Check out was a breeze. Great staff experience there too. I thank you in advance.

AccorHotels certified review
Nina H. Solo - 05/02/2018
« Just ok. »

The stay was ok. I booked a premier executive room which was ok. The room was noisy, the toilet cistern refilled very noisily every hour or so, it woke me through the night. On the day I left I was not offered any coffee or eggs with breakfast (I was the only person there so it wasn’t busy). Also the elevators weren’t working. Not the best stag to be honest.

AccorHotels certified review
Alans Families - 05/02/2018
« Staycation with family »

It was a pleasant stay in this hotel. Perfect location as it's just right next to Pavillion and stone throw away from twin-tower KLCC. The staffs are professional, accommodative and would like to extend my special thanks for Mr. Stevenson and Mr. Suresh for their warm welcome and also Ms. Pavitha for her great services at the Exe Lounge. The hotel/room is aged and the cocktail at the Exe Lounge was rather simple and I believe it can be further improved. Parking has been free not until lately but we are fine with the minimal charges.

AccorHotels certified review
Rajeev Business - 05/02/2018
« Very good service and great location »

Hotel is situated middle of the city, walking distance from twin tower even you can go in rainy season though pathway. Pavilion shopping map is next to hotel.

AccorHotels certified review
Steven Couples - 05/02/2018
« Convenient and comfortable »

The hotel is stone throw away from Pavillion, 15 mins walk to KLCC and nearest MRT station. Really great stay just to enjoy the shopping and vibrant night life in the heart of KL. Great Service received from check in counter, premier lounge cocktail and smooth check out. Keep up the good works!

AccorHotels certified review
Noraisha R. Friends - 03/02/2018
« Time to revamp... »

This was not a great experience. The pillow was gross,stain and smelled (body odor, sweat). The pillow case was clean, which leads me to believe the pillow is old and has not been change for long time..

AccorHotels certified review
Azah Families - 03/02/2018
« Pleasant »

We stayed at Premier room and very happy with the cocktail and breakfast provided at the Club Lounge for Premier room guest. The food is delicious.

AccorHotels certified review
Savika P. Business - 03/02/2018
« Acceptable only if stay with special rate »

Good: 1. free upgrade to club floor. 2. Ahmet who is working on clubfloor lounge is good one. We forgot hand phone. He kept for Us. Bad: 1. No coordination between reservation and reception. They inform me that I didn't pay for room despite I have booked and paid thru agent. 2. Air con in room didn't work. It cannot be adjusted. Freezing cold. 3. Air con is not clean. We wake up with allergy after 1st night stay. It happened to our friends in other 2 rooms too. They have to take allergy pills like us. 4. Not enough umbrella most of the time. We sometimes get staff personal umbrella. Also some cheap small umbrella from concierge. 5. Old and stained bed sheet. Spots on bed sheet even it is newly changed. (We have photo but are too lazy to complain) No improve in hotel standard since past years. If not because we have meeting at hotel, we rather stay in other hotel.

AccorHotels certified review
Elle Families - 03/02/2018
« Poor »

Dirty and smelly room

AccorHotels certified review
Kay Business - 03/02/2018
« Short break »

The stay was good. Thank you very much for the upgrade to suite . Room was OK. however the exterior of the building was a bit run down. As platinum member , i received a welcome goodies. which not really impressive.

AccorHotels certified review
Cl Business - 02/02/2018
« Business trip »

The hotel is in a very good location in KLCC. Just in front of Pavilion Mall, with plenty of restaurants, coffeshops, shops... Rooms are a good size, although they really need an update, specially the bathrooms and the carpet Breakfast... not too much options. It took 10-15 minutes to get hot water.

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