Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,087 reviews
Novotel Kuala Lumpur City Centre
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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities Nearby
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, King-size bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Size Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 1 King Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite 2 Single Beds

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

QING ZHEN CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

Featuring delicious Chinese cuisine

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Kuala Lumpur City Centre Meeting Room

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,782 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,087 reviews

Great Stay

TripAdvisor rating 3.5/5

douglaslkiphone Family - 13/04/2019 TripAdvisor review

Stayed here for 1 night and everything was perfect. Staff were very friendly and welcoming, room was standard Novotel, and location is great for tourists being next to a large mall in Bukit Bintang and easy walking distance to Twin Towers. The staff really went the extra mile to make it a great stay, which is a reason I will return again.

Poor hotel rooms

TripAdvisor rating 3.5/5

Departure44081886300 Business - 11/04/2019 TripAdvisor review

This is a not a Novotel hotel, but this is below ibis style hotel. This is the worst hotel of novotel property. Carpet very old, blanket is like 1 star hotel. Bath tub very slippery & risky, breakfast is not standard & staff not aware of food contents or vegetarian food, staff not trained properly.

For the 1st time it was unsatisfactory

Customer review rating 3.8/5

Arindum B. Couples - 10/04/2019 AccorHotels certified review

While making the booking we were immediately informed about the renovation work being done on the Premiere floors. The noises from the renovation work did not bother us. Hot water was not working when we arrived. This was rectified in about 15 mins. The problem returned the next day and mentioning it to the reception did not yield anything. Then the flush began malfunctioning. Again. the complaint did not get a response. The same staff have been very helpful during all our past stays - I think they felt a bit overwhelmed/helpless because I am sure that we were not the only ones with problems. One day the the AC developed a leak - was fixed. All in all a problematic stay.

Great location and service.

Customer review rating 3.8/5

Suporn U. Solo - 10/04/2019 AccorHotels certified review

Very happy. But i think i forgot my car key at the hotel It is bmw’s key. If anyone found it. Please tell me. I will go babk hotel to get it and give the reward. Thank you

It is good to stay in this office but the water temperature is not hot enough

Customer review rating 3.8/5

H. Business - 09/04/2019 AccorHotels certified review

I have a pleasant stay in overall, but if possible please improve the water temperature, I found that it is not hot/warm enough.

Room is badly maintained

Customer review rating 3.8/5

Srinivad Families - 08/04/2019 AccorHotels certified review

Not good. Not much vegetarian food in restaurant we had to eat French fries and Singapore noodles. Room is also badly maintained. Not satisfied. Being a member I don't wish to stay in this hotel again.

Underwhelming

Customer review rating 3.8/5

Dennis P. Business - 05/04/2019 AccorHotels certified review

I have been staying at your hotel for many years. The condition of the hotel appears to be getting worst, I understand that it is old and it is going through renewal at the moment, but it just feels old. rooms are very old and not bright enough. Service is nothing more than ordinary. i always make it a point to stay at an Accor hotel whereever i am, usually it's always Novotel first, i dont get the accor experience that i recieve in other Novotel that i have stayed at. As a gold member, I would have expected a nice upgrade but didn't get one, doesn't feel like efforts were made to prepare the room for me. To be honest, I would have gotten a much better experience at Sofitel. However, this hotel has the great advantage of an excellent location and a relatively low price. I hope things would improve fast.

Non-disclosure of renovation on the website

TripAdvisor rating 3.5/5

lilee700 Couples - 04/04/2019 TripAdvisor review

Renovation was not disclosed on the website and I requested for high floor and got it. Not knowing that renovation work is on the higher floors. Felt deceived. Had to leave the room because the noise was horrendous. Hot water did not function for 2 mornings till 10am. Only 1 International News Channel (Al Jazeera)for a International Chain Hotel! It seems clear that Novotel management has little say over this. Bad experience and did not live to the Accor brand of hotels. King size bed is 2 twin beds joined together!

Thank you lilee700 for taking the time to write your review on TripAdvisor. We are sorry to hear that you feel this way with regards to the hotel renovation works. We would like you to know that it is not our intention to deceive our valued guests in any way, and that we do have the renovation notice disclosed on the website upon booking. Just to share with you, we are six months into massive renovations in order to better serve you. It is our utmost pleasure to be able to welcome you back for a better experience here at Novotel. Thanks again for your loyalty and support. Best regards Susan Anthony

A beautiful experience

Customer review rating 3.8/5

Wesley D. Business - 03/04/2019 AccorHotels certified review

The stay was very pleasant staff were very friendly and welcoming right from the time you arrive and depart you will feel the true experience of of a 5 star hotel service or even better . The hotel is very central and easy to get around on foot with the city.

Lovely stay

TripAdvisor rating 3.5/5

Guide15166638297 Family - 03/04/2019 TripAdvisor review

The location is very good if you want to do shopping and get food at Bukit Bintang area. The hotel is currently under renovation on higher floor so there were some noise during the day. The pillows are too soft so I did not sleep well.

Thank you for your review on your “lovely stay”, we are glad to hear that! Hope to see after our room renovations complete next year. Best regards Susan Anthony

good experience

Customer review rating 3.8/5

Jiyoon K. Business - 02/04/2019 AccorHotels certified review

Room condition was clean and perfect. And location of hotel is great. Especially, Assistant Sales Manager Daniel Zulkefeli was very kind and inner customer. Thanks for your service. Great!

It was just OK for me

Customer review rating 3.8/5

Chris Business - 01/04/2019 AccorHotels certified review

The room just had this musty smell throughout. Whenever the coffee house was empty, it just had this nasty odour - the one that you get when you don't wash the plates or table well after eating fish or meat. I didn't get this smell during the buffet breakfast and lunch. The food served at lunch was pretty good. Enjoyed the food and hospitality at the Chinese restaurant.

Convenient location

Customer review rating 3.8/5

Anonymous Business - 31/03/2019 AccorHotels certified review

Great location with friendly staff. Breakfast is good with many choices. However, I can hear the sounds of the watering or pipes next door. It is a little bit annoying. The room is dark, and the lighting needs to be improved.

Dear Chingya C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. Very sorry about the noisy water pipes, it is something we are working on having replaced with the on-going renovation works. Please give us another chance next year for a better experience. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Warmly Welcoming - Despite Renovations

Customer review rating 3.8/5

Pezza Business - 31/03/2019 AccorHotels certified review

The front desk and concierge/bell staff were very warmly welcoming. The property is currently undergoing a renovation, and so part of the hotel is closed off as this progresses.

Thank you so much for your support and loyalty, we are happy to know you have chosen to stay with us! We are looking forward to your next visit so we can show you the new rooms and Premier Lounge. Best regards Goh CS Guest Experience Manager

Okay but need a lot of improvement

Customer review rating 3.8/5

G A. Families - 27/03/2019 AccorHotels certified review

1509 and 1515 Rooms feels and smells old. The water heater i think is spoiled. Also during checkin only one receptionist is present at night which I think took us half an hour to checkin and we are really tired. But cannot blame her as she is alone. The hotel really need total renovation is those novotel i went to Cameroon and Ivory Coast is much better than this. Too sad as the location is very ideal. I also just came from Thailand with Novotel Vintage that is why expectation went down a little bit when I arrived in KL. Other than this I am happy with the receptionist, concierge.

Dear Gregory A., Thank you for taking the time to tell us about your experience. I read with regret that your stay had not been up to expectations, in comparison with other Novotels. That said with renovations in place it is our hope to improve our standards to offer you the Novotel experience. Thanks again for your patronage and do visit us next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

no good experience first check in

Customer review rating 3.8/5

Don Business - 27/03/2019 AccorHotels certified review

first checkin with accord member, no good experience. the staff checkin say checkin only 14.00 (it’s okay) after that checkin 14.00 the staff only bring key card room no any explenetation about benefit accord plus member. And I ask any welcome drink? the staff checkin say yes & bring me 1 voucher, after that I ask again any late checkout? because information member accird plus can late checkout until 17.00 & the staff say no late checkout.

Dear Donnie G., Your experience with check-in upon arrival is very concerning. We are often praised on friendly service and great hospitality however your experience turned out otherwise. Rest assured I have brought this up with the front office manager to ascertain the problem and rectify the matter with an action plan. Nevertheless it would be my pleasure to welcome you back next year and allow us to take care of you. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

The service was excellent but the room did not have hot water

Customer review rating 3.8/5

Nitin S. Couples - 27/03/2019 AccorHotels certified review

The concierge and the hotel service Was excellent. But the quality of the rooms and no hot water is definitely a bad one... so overall 5

Thank you Nitin for your review. We sincerely apologize for the overall room quality, nevertheless we are looking forward to have you stay in our new rooms after renovations. Hope to see you again soon. Best regards Goh CS Guest Experience Manager

good location, but not for 2019 stay while refurbishment is going on

Customer review rating 3.8/5

R Solo - 27/03/2019 AccorHotels certified review

great location. easy access to the Pavilion. staff were friendly, trying to help you. refurbish work's been going on just above my floor (i was told so). noise might make you crazy. the wall is ultra thin, could hear neighbours' conversation, coughs and snoring.

Thank you Rikaf for your support and loyalty. See you next year after renovations. Best regards, Goh CS Guest Experience Manager

Initially a problem which was resolved by Feroz.

Customer review rating 3.8/5

Ian E. Solo - 25/03/2019 AccorHotels certified review

Very courteous employees who were responsive and professional.

Thank you Ian for your supportive comments. Feroz and team are indeed our best asset and your feedback means a lot to us all! Hope to see you next year after renovations. Best regards Goh CS Guest Experience Manager
Customer review rating 3.8/5

Anonymous Solo - 24/03/2019 AccorHotels certified review

The hotel was fine - my disappointment was that both treadmills were not working during my stay. I met other guests as well who were hoping the treadmills could be repaired, but it was not during my stay. that aside, it was a pleasant stay.

Dear Yu Jay, Thanks for your feedback, I am happy to hear it was a good stay aside from the treadmills. Upon checking our treadmills are both functioning, and in fact to start it you would need to have the red key plugged in, part of a safety feature. Perhaps in your next visit you could try and let us know should you need assistance when using this equipment. Thanks again for your patronage and support! Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur
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