Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,962 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,431 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,962 reviews
Family - 19/08/2018 TripAdvisor review
« Kuala Lumpur »

The stay was average as the property needs immediate upgrade and renovation. The rooms were noisy due to water pipes running outside the rooms making it difficult to sleep. Room makeup was delayed one day and the operator was rude when contacted replying that it’s crowded hence it will be done till 1700.

Family - 19/08/2018 TripAdvisor review
« Great Hospitality. »

I stayed with my family this year, as usual the hotel staff were top class. My special thanks to Ms.Michelle Salat at the front desk along with Ms.Lu the manager, Mr.Suresh always friendly and alert. Ms Rashida thanks fir the extra bed, and the staff incharge for taking pics and posting on insta my son appreciated your hospitality. I also like to thank Ms. Farina, Faizal, Mohammad, the cheff Saba Mr.Andy and all other at breakfast counter for taking care of our needs during breakfast your efforts were appreciated. Thanks boys at the concierge and the team at the executive floor for our evening cocktails, Mr.Feroz I hope you will improve your liquor brand on my next visit, over all 5 stars, will visit again, as its centrally located with all major shops near by Bintang,Jln Alor..lastly would appreciate if the hotel doesn't charge for car parking for in house guests..

Vik Families - 15/08/2018 AccorHotels certified review
« Mr »

If the hotel manager has not acted promptly i would have left the hotel immediately as the superior room i booked was very very old. As if you are staying in a 1990 hotel. How can Novotel have this type of standard. I stayed at Novotel Singapore also and that a totally wonderful experience. Think not all Novotel are of same standard. The one in Malaysia really need full renovation. All is old there...the only good thi g there are the nice people working there. They do their best to help you even the hotel is not of the good standard. I cant recall all the staffs names..but all very very helpful and nice..including the security guy. Keep this up...and hope the management recognise their efforts. Thankw

Hew Families - 14/08/2018 AccorHotels certified review
« Poor »

Old room , poor swimming pool small lounge , food are not good , lack of choices , ok service i didnt see anyone with a smile except the housekeepers . If i was not asking at check in , no one notice i am a platinum, unbelieveable. i dont have time to do this survey, otherwise i can point out a lot of bad things , not going back anymore except your hotel make changes

Anonymous Business - 14/08/2018 AccorHotels certified review
« Unsatisfactory »

Only gd points were hotel location and the hospitality of hotel staff but hardware like rooms, fixtures even food was very poor. I had bones in satay and hard pieces of plastic like material in ice cream.

Leza Couples - 14/08/2018 AccorHotels certified review
« 1st choice next time in KL! »

Booked for 2 nights. Free upgraded to Jr Suite as booked room not ready. Super friendly staffs and excellent service.

Anonymous Business - 13/08/2018 AccorHotels certified review
« ok »

1) no tooth brush for businessman like us 2) water leaking sound in the toilet over night. 3) counter staffs are friendly, location is good.

Savika P. Business - 12/08/2018 AccorHotels certified review
« My stay is getting worse every time I return. »

My pass three stays in Novotel is getting worse and worse. If not because I need to have meeting there, I will never return again. I am planning to propose my team to switch our business meeting to other hotel. My recent stay.. I booked two rooms. One room water did not flow from bathtub the other water leaking from bathroom into the bed room. It happened at 10pm. It cannot be solved and staff is extremely slow in solving problem. Never change the room in the first night as it was mid night. Second night, no leaking as I dare not soak in bathtub but carpet still wet and I have to stay in high humid room and step on wet carpet every time I walked pass bathroom. No one care much. My meeting at lobby bar: My colleague get allergy to something after sitting there a whole day. We agree that it is from air con. I got it past 3 times I stay in this hotel. I have been taking allergy pill since I know I have to step in Novotel for a few days. Time to clean up all your aircon system. Last time before this time, I got also allergic. And your staff put us in the checked in room when we arrive. Another time air con brokedown. As a hotelier, I recommend hotel to do big deep cleaning. Dont you notice that your clients are now mostly Asians? Your standard has been dropping gradually. Room rates drop and probable cause hotel to cut down breakfast cost. No Bacon any more.

Bella Families - 12/08/2018 AccorHotels certified review
« Disappointing »

Not my first time staying here. Everytime I go to Kuala Lumpur, Novotel was always my best choice. But I think now I need to find another hotel if I want to go to KL because they keep downgrading the cleanliness and service. Right after I checked-in, the coffee glass got lipstick stain on it. Not sure if the cleaner change the coffee cup from the previous guest or not. And the cleaner simply threw my thing. Its a shoe box which i still want. Fyi, i didnt put the box near the rubbish bin. Once i complained to the receptionist and asked if they already found it, she just said its a different department, without trying to call the cleaning department. Just asked if theres a shoe inside the box. Well, with or without the shoe, they SHOULDN’T throw whats not inside the rubbish bin. Novotel need to reestablish the building as well.

Tan H. L. Business - 12/08/2018 AccorHotels certified review
« disappointing »

Floor right at toilet door leaked and not fixed, thus carpet is always wet and soggy. Toilet towel removed and not replaced daily. Room has very heavy cigarette smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tan Hui L., I am sorry to hear about your stay; I wish your experience had been better; please allow me to express my sincerest apologies. Regarding the overall hotel vibe, we will soon carry out refurbishment work to the restaurants and rooms this coming November 2018, including piping, carpet and rectifying the cigarette odor. The completed project may take approximately two years and we can't wait to welcome you back for a new experience. Thank you for your support and loyalty. Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Duangporn V. Business - 11/08/2018 AccorHotels certified review
« Very old hotel »

The room are very old. Breakfast are very limited. Just bread, rice and vegetable Hotel is in good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daungporn V., thank you so much for your loyalty and support, my team and I look forward to serving you again in Novotel KL City Centre. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Kst Business - 11/08/2018 AccorHotels certified review
« Dated facilities, services need to improve »

Great location, building is old, needs regular facelift and services poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kang-San T., Thank you and please visit us once we have renovated all the guest rooms, restaurant outlets as well as elevators in November 2018 onwards. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Anonymous Business - 11/08/2018 AccorHotels certified review
« Satisfied »

Not bad but please improve the water heater facility in the room. The room that I checked in water heater need to on for at least 20 minutes for us to get the hot water supply . Wasted my time to wake up early just to on the water tap and for your organization wasting water . Reported to your front desk but no improvemt on it , secondly is the housekeeping was done very late I really doubt why coz so far all the hotel that we stay the housekeeping service was done in the morning and not in the evening .

Warwick A. Solo - 10/08/2018 AccorHotels certified review
« First time stay..but will be back again »

My arrival was early morning as flight arrived at 6.30am. by the time I arrived at hotel it’s was around 9.am.. I was very impressed with Reception staff member who served me..thank you. room was assigned an$ I could go straight to room...after a 12 hr flight..I needed a rest..thank you Reception... Room was on the 24th floor...great view and very nice room...much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you so much for you excellent comment during your stay here; indeed our service staff are the hotel's best asset and I could not be any prouder of them. I have shared your comments with my team for their encouragement to keep up the Feel Welcome promise! We look forward to having you again especially when we have renovated all the guest rooms. Please visit us again for an even greater experience! Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Lynn D. Friends - 10/08/2018 AccorHotels certified review
« excellent »

Staff are all very welcoming and we were looked after very well. Amenities were very good can not complain about our stay and will certainly be back to stay at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn Elizabeth D., thank you so much for your loyalty and support, my team and I look forward to serving you again in Novotel KL City Centre! Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Juan Families - 10/08/2018 AccorHotels certified review

Hotel maintenance is really bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan C., Thank you for your feedback, it is important to us. I'm sorry to hear about your stay; I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms, restaurant outlets and guest elevators. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Sara Families - 10/08/2018 AccorHotels certified review
« Not happy with the housekeeping »

Room is Nice. Good Location. Hotel Staff are nice. Housekeeping forget to clean our room two times, they also forget to give towels until I called operator or the towels are not complete set.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saras P., Thank you for taking the time to tell us about your stay; sincere apologies about the towel set replenishment. Our Executive Housekeeper has been informed to be stringent on room amenities. Having said that we will soon renovate rooms and restaurant outlets so, please, come visit us again next year for a brand new experience. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Astasit K. Business - 10/08/2018 AccorHotels certified review
« Duty and very old room »

I just said i’m Very disappointed with room. It’s so duty and very old like under development.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astasit K., Thank you and please visit us once we have renovated all the guest rooms, restaurant outlets as well as elevators in November 2018 onwards. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Raffie Business - 10/08/2018 AccorHotels certified review
« Very friendly staff »

I just received warm welcome from front desk and during breakfast. Good job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad Raffie R., thank you so much for your loyalty and support, my team and I look forward to serving you again in Novotel KL City Centre! Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Anonymous Business - 10/08/2018 AccorHotels certified review
« Poor facility »

I changed the room 3 times because toilet can’t flush, no cool water, water in the sink can’t flow out. Also, no AC in the breakfast area. Very very bad property unlike other Novotel chain. Staff told us that you will renovate by this Nov but I recommend to do it NOW.

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