Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,154 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

4,021 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,154 reviews

Location is good but the room condition is run down

Customer review rating 3.8/5

Shawn Business - 07/09/2019 AccorHotels review

The location of this hotel is good, but is not impress with the room condition The tv channels is snowy, bed is terrible

comfortable and very good location.

Customer review rating 3.8/5

Hoe S. Couples - 05/09/2019 AccorHotels review

Staff at entrance are friendly and willing to render assistance to customer.

Disappointing despite obvious renovation.

TripAdvisor rating 3.5/5

Li C Family - 04/09/2019 TripAdvisor review

The 1 star is thanks to the wonderful staff who fast tracked our needs. All was well until the 3rd day where the door simply wouldn't open - Customer service sent someone to fix the door "battery". Same result that night - took > 1 hour to fix, and was reassured that battery had been changed as well as the lock. Exactly same door problem the next morning. I requested a room change as it was a 5 day stay and I had by now gone up and down total of 7 times. Management took on request, but left us sitting forever. After 1.5 hours, I decided to check if room was ready - yes, but no one bothered to inform us. They tried the old room again - still wouldn't open... must be change of Management - 1st problem to this degree of neglect in Novotels I've stayed in. Also, pillows had strong smell - but they are generous,so just don't use the smell ones. Suspected didn't wash/change bathroom floor mats as we had minor accident on Day 1 & same "spots" were on mats on Day 3... Else, good location.

extremely satisfied

Customer review rating 3.8/5

Sanjay .. P. Business - 03/09/2019 AccorHotels review

it was a pleasant stay.would have been better as was not able to use swimming pool & spy as it was under renovation & was informed in advance at the time of booking.happy with gesture shown by novotel K.L

Pleasant!

Customer review rating 3.8/5

Putri Families - 03/09/2019 AccorHotels review

It was really great! Fair price for the room is quite spacious. The staff were efficient. Breakfast was satisfying.

A very strategic place to stay if you want to explore Bukit Bintang area.

Customer review rating 3.8/5

Esther Families - 02/09/2019 AccorHotels review

lobby is welcoming, The room is spacious however the interior design of the room is aged. It's convenient that parking is provided but there's charges on hotel guest.

Centrally located with great access to major shopping venues via covered walkways

Customer review rating 3.8/5

David Couples - 31/08/2019 AccorHotels review

It was OK, regretfully not the best Novotel experience we have had. Of course, the hotel is undergoing renovation which has to occur for a hotel to remain relevant and competitive. We had a renovated room. It was comfortable, of good size although the bathroom was a tad small. For a hotel undergoing renovation, perhaps nothing was spent on AC (noisy) and rapid hot water. Six - seven minutes was a bit long to wait for hot water and a terrible waste of running water until the hot water arrived. But, then again, perhaps people in Malaysia aren't as water conscious as those from drier climates.

Dear David A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. We take note of your feedback mentioned here, and have relayed your comments on the noisy air conditioning and hot water issue to the Project Team for their immediate knowledge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Satisfactory

Customer review rating 3.8/5

Lh L. Families - 29/08/2019 AccorHotels review

Nil

Thanks L. Hua L. for your review and support, and we hope you will return stay again after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Old and dirty

Customer review rating 3.8/5

Noldy L. Solo - 27/08/2019 AccorHotels review

Decorations in the hotel are old, dusty and not clean

Dear Noldy L., We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur
Customer review rating 3.8/5

Anonymous Business - 26/08/2019 AccorHotels review

Efficient and enjoyable

Dear Li-Ling N., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Great Stay

Customer review rating 3.8/5

Ezrie B. A. R. Business - 26/08/2019 AccorHotels review

I would like give special thanks to Mr Azmi (Room Division Director), Ms Goh (MC / GE Manager), and Ms Suzana (FO Manager) for the profesional courtesy given to me. They are definitely greatest assets of this hotel

Dear Ezrie Ag R., Thank you once again for your kind support and understanding, your reviews certainly delighted and motivated the team! We look forward to serving you again. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Everything was great

Customer review rating 3.8/5

Poramate Families - 26/08/2019 AccorHotels review

Everything was great, however the renovation was not stated clearly during booking process. I could not use lounge and gym, because of this renovation.

Dear Poramate R., We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Hotel going through renovation

Customer review rating 3.8/5

Thu Solo - 25/08/2019 AccorHotels review

Noisy renovation going on.

Dear Thu Yain Pye A., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Somewhat disappointed

Customer review rating 3.8/5

N. B. H. Solo - 20/08/2019 AccorHotels review

Check-in has to wait for more than half an hour as no king bed room was available. Finally the room given was not clean and in a remote corner. The shower sliding door collapsed on the second evening when I returned and no one was informed. I had to do this myself. The breakfast spread and food needs to be better set up and quality improved. The food does not appear to be fresh.

Excellent

Customer review rating 3.8/5

Nurul I. Couples - 19/08/2019 AccorHotels review

Excellent. Very convenience. Reasonable room rate.

Dear Nurul I. Hii R., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Excellent hotel

Customer review rating 3.8/5

A. Solo - 19/08/2019 AccorHotels review

It was absolutely Fabulous

Thank you Mr A., we appreciate your supportive comments. My team and I look forward to your next visit! See you soon and take care. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Acceptable

Customer review rating 3.8/5

Md R. A. Families - 18/08/2019 AccorHotels review

Good and friendly front staff

Dear MdRaman A., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Worth money value and great location.

Customer review rating 3.8/5

Tra Business - 18/08/2019 AccorHotels review

Things to improve: - Bed size - The working desk should be modified from the glass surface to something that can work with the mouse - The aircon was a bit noisy for the light sleeper like me.

Dear Vuthy S., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur

Extremely disappointed

TripAdvisor rating 3.5/5

bernie_doyle Couples - 18/08/2019 TripAdvisor review

I had a few spare days in KL, so decided to treat ourselves and booked a suite at this hotel. The suite allowed us access to the executive lounge. I was aware that the hotel was in the process on being upgraded. However I was informed that this was the swimming pool and spa. When I booked in, I was informed that the lounge was closed for upgrading, even though, even today the Accor website still advertising the suite with access to the executive lounge. I was really annoyed, especially when asked "didn't you get an e-mail" Obliviously I didn't otherwise I would have booked myself in to another hotel. I asked about breakfast - the response in the main restaurant - I asked about afternoon tea - the response was 'not available" even though I paid for it. Cocktails on the first night , which was served in the main restaurant was meatballs and a bottle of beer. I do that sometimes things go wrong and the quality of how they are resolved is a measure of a good hotel. Unfortunately there was little or no response to rectify the situation. I twas clearly a case of 'bad luck" Later that day, a plate of fruit was delivered to my room, which is quite normal for Accor Gold members, however no apology or in fact any mention of the huge mistake. So so disappointing, I was looking forward to enjoying my stay and it was completely spoiled by very slack management of my booking. I would never consider stopping at this hotel again. I paid for the most expensive room in the hotel and was ripped off.

More improvement building and room decor

Customer review rating 3.8/5

M. Families - 17/08/2019 AccorHotels review

There are not so fine with equipment and cleanness in room.

Dear Yorn M., Thank you for your review of Novotel, I am sorry that your experience did not meet your expectations; indeed we are about to improve our facilities and appearance through a major facelift. We hope you will give us another chance after renovations complete next year. Sincerely, Goh Ching Sing Marcom Manager Novotel Hotel Kuala Lumpur
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