Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,014 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,611 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,014 reviews
K. H. H. Business - 15/11/2018 AccorHotels certified review
« Keep expectations low »

I was in KL for a business trip, I checked-in to room 1511 in the evening, as I was previously an Accor Advantage Plus member, I remember my stay there was less than satisfying. One of the reason why I didn't renew my membership, and I was hoping that this stay would be better. Sadly, I was only happy with the service there, but the room was in poor condition, yes I am aware that renovation works is in place to "upgrade" the hotel rooms at the top floors, but, it didn't help that existing rooms are not well kept. (There was a small blood stain on my toilet seat, I only noticed it the next morning before I checked out, let me know if you want the picture) The parking ramp is so narrow that I had nearly scrap my car against the sides, plus parking isn't free! You could go to a nearby hotel H*****y I** which provides free parking for rooms of the same price. I would return to the property after its renovation works is complete, but it may take a good discount for me to give it another go. Overall, I wouldn't say it's a bad hotel, their service and reception is really good, but poor house keeping and property maintenance is probably the current drawback.

Anonymous Couples - 14/11/2018 AccorHotels certified review
« No hot water & cards for the room would constantly not work in the lifts or for our room »

Great location but hotel was run down, rooms were very musty. The cards constantly not working were a real pain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn B., Thank you for sharing your honest review with us. However, I am sorry to hear that our lift access using the room key card left you somewhat frustrated. Just to share, we in the midst of renovations including all guest elevators. It would be an honor to invite you back next year to experience our brand new rooms in the same great location. Thanks again for your support and understanding. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Anonymous Business - 12/11/2018 AccorHotels certified review
« it was a good stay, it could be better »

Location wise was very good, the sound isolation between rooms could be improved, the laundry was quite unpleasant experience as I called at around 8 on Thursday 1st Nov 2018 to the operator about my laundry to be picked up before 10AM so I can get it back on the same day, the operator said and agreed to notify the house keeping. on Thursday afternoon, at around 5 pm, I came back to the hotel and the laundry was no where to be found nor any notification on what happened. I called back the operator and after quite long chat, he managed to confirm that the laundry was only picked up at 3PM on Thursday, this is not good at all. He then contacted Housekeeping and he said the laundry will be delivered on Friday at around 10AM. Friday at 4.15PM I went back to the hotel after work and still the laundry was no where to be found, I called again and ask the Operator to check where my laundry was. I went out and got back to the hotel at around 7pm when finally I saw my laundry. I then checked out on Friday at 9.30PM. I wouldn't expect this to happen in the future. on the gym, there were quite a few dumbbells not available, so it was from 10Kg and then suddenly 30kg. I asked the "gym supervisor" and he said that they were all they (Novotel) got. One of the "treadmill" was also broken. Maybe those two things could be fixed by Novotel? Kind Regards,

Gulam K. Families - 05/11/2018 AccorHotels certified review
« A Comfortable stay. »

Despite initial setback Magesh and Executive housekeeping made my stay comfortable. There is no doubt the hotel does require extensive renovation and some staff members does require an increase in their hotel facility information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gulam K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. We are happy to hear our staff served you well and made your trip memorable! We welcome you back next year after room renovations have completed for an even better experience! Take care and wishing you good health and success. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Chandararith T. Families - 04/11/2018 AccorHotels certified review
« Stay& service »

Warm stay Confident on service Good situation check-in check -out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandararith t., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Nor A. M. Y. Business - 02/11/2018 AccorHotels certified review
« Value for money »

Really enjoy my stay

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your very generous review and rating, we really appreciate your loyalty! Hope to be able to welcome you back next year for an even greater stay after renovations! Thanks and regards Goh CS Guest Experience Manager

Cr Business - 02/11/2018 AccorHotels certified review
« Decent hotel in a very central location »

The service was very welcoming and the location of the hotel is great, but internet was slow, room were a bit old-looking especially the bathroom, and breakfast was not impressive. I however had a great experience with the lost&found that sent me back an item.

Anonymous Business - 01/11/2018 AccorHotels certified review
« As advertised. »

The staff were excellent and helpful. Room was large and comfortable. The only con would be the age of the furnishings. Actually if the furnishings were just maintained better I would give the hotel stay a 10. Some very simple things needed to be looked after by house keeping, such as the night light by the bed and the poor condition of the drapes. Otherwise, happy...........great location and again the staff are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick L., Firstly thank you so much for writing us this wonderful review, it really means a lot to my team and I to have made your stay comfortable. Secondly, it is with great pleasure to inform you that we are carrying out renovation works as we speak, as such it would be a great pleasure to welcome you back next year for an even better stay! Thanks again for your support and loyalty, and we wish you and your loved ones a Merry Christmas and Happy New Year! Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Solo travel - 30/10/2018 TripAdvisor review
« Stay somewhere else! »

Let's start with making the booking. The reservation agent charged the incorrect amount to my card, when I highlighted her mistake, she voided the transaction and them immediately tried to take the correct amount, resulting in blocking my card. No apology given, she just told me to contact her when I have resolved "my" issue. The hotelOld, dated and in desperate need of renovation. From the dirty marks on the floors to the noisy air-conditioning unit. Even the control panel vibrated and buzzed intermittently all the time! In the 3 days I was at the hotel, I never once had a single drop of hot water in the shower, bath tub or sink. The StaffNever once did I receive or witness a member of staff greeting guests or even smiling. The reception staff spoke the bare minimum during check-in/check-out process. After my stay.Once I reached home several days after I checked-out, I checked my bank statement and saw that the hotel has taken a payment from my card, without authorization or explanation!! Overall.Honestly never thought I would write such a review of an Accor/Novotel property. I would never recommend this property to anyone, there are much better places nearby and would recommend staying anywhere but this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for taking the time to share your review with us. Please accept our sincere apology for not being up to your expectations during your stay with us, and that we were not able to resolve the aforementioned issues before you checked out. We are currently in the midst of carrying out renovation works starting with the premier floors, followed by other room types in the coming months. This will include installation of new furnishing, air-conditioning units, all the control panels in the room, as well as water heater. As for staff friendliness, it is alarming to hear that you were not met with friendly service staff, something that we pride ourselves in. Nonetheless I have highlighted this to the Front Office Manager for her immediate action and improvement. It is our hope that you will give us another chance in the near future to better serve you after complete renovation as we truly appreciate your loyalty and support. Please let us know when you will be back and let us take care of you. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Caleb Business - 29/10/2018 AccorHotels certified review
« Hotel fell very short of expectations »

Where do I start? I stayed in room 1601. You should really pay a visit to the bathroom and tell me how you think it is possible for somebody like me (I am 1.90m) to use the toilet bowl without my legs bent to one side? Speaking of bathrooms, your shower constantly had no hot water - imagine having a cold shower at 2am in the morning after I've gotten back to the hotel and shivering, cold to the bones before going to bed. Next, the "double" bed you provided was 2 single beds - something I was constantly reminded of every night as my back would be jarred against the middle divider. I don't know how else to continue this but I think you get the drift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caleb, Thank you for taking the time to tell us about your experience at the Novotel Hotel Kuala Lumpur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to share with you that renovation works have started as of 1st November, which means new toilet design and layout will soon be in place. New bedding and water heater will also replace the current units in order to better serve you. We hope that you will give us another chance in the near future for a more memorable stay. We thank you again for the constructive feedback, and wishing you and your loved ones Merry Christmas and Happy New Year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Family - 26/10/2018 TripAdvisor review
« Good service and good location »

The hotel is very nice to provide a snack platter with hot chocolate in the room. Really appreciate their good service. The location is also good as it is near to KLCC and shopping centers. However the road to carpark is quite narrow, so must be careful.Looking forward to stay there again after their renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fayesim, Thank you for writing us this review, we were more than happy to have served you during your stay! Glad to hear you enjoyed the little snack we had left in your room. See you again after renovations. Wishing you and your loved ones a Merry Christmas and Happy New Year! Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

N. Business - 25/10/2018 AccorHotels certified review
« Housekeeping need improvement »

Overall ok. Housekeeping need to improve. Notice that toilet not been properly clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., Thank you for taking time to tell us about your experience at Novotel Hotel Kuala Lumpur. I am sorry about the bathroom cleanliness, the Executive Housekeeper has been informed about this and will take action. We hope you will give us another chance to take care of you next year after renovations. Best regards Goh CS Guest Experience Manager

Solo travel - 24/10/2018 TripAdvisor review
« Great location with attractive rate »

Location is definitely the selling point here. Just besides Pavillion Mall and few blocks away to Jl. P. Ramlee, stretch of bars located. Although it is a dated hotel but the room is well maintained. Pros: friendly staffs, clean room, attractive room rate. Con: poor spread of breakfast. As far as I notice, the breakfast spread is not up to Novotel standard and is comparable to Ibis. Dated gym equipment and small pool.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you teckleechai for the constructive feedback. We hope to be able to serve you again after refurbishment next year. Please let us know when you will be back and let us take care of you.

Family - 23/10/2018 TripAdvisor review
« Poor Respond from Front Desk »

Arrived at the hotel quite late, around 10pm. Was greeted nicely by the front desk person. Assigned room to 1101 and we went up to the room to find the room was not accessible and there was noise coming from inside. Went back down to the front desk to reprogram the key and he assured the room is vacant. Went back up again along with the bell boy and still unable to access the room. Bell boy went back down to change the room for us. We were then assigned to room 1103. Settled in and was getting ready to sleep when we found that the room is hot. Called to front desk and told that tech will be on the way. Did not show up after 15 minutes. Call again and was told Tech is taking the lift up now. Once the tech arrived, immediately he raised question to himself, why would they give us this room, it's known for the AC problem. He called down to the front desk and asked to change room which we agreed. Waited in the room for 20 minutes for new key card to new room, nobody shows up. Called up again and was told the key is being delivered. Still nobody showed up after another 15 minutes, and this is already passed midnight with my young son. Went down to the reception myself to get the key card. Only when I arrived at the front desk, the key card was programmed and handed to me. So what happened in between the time I was told the key was being delivered to me?? I was too tired and not bother to ask, as all these while only lame excuses where given back to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resort72862, Thank you for your comments and review of Novotel Hotel Kuala Lumpur. We apologise for the shortfall during your stay, and our team acknowledge the air conditioning and room key card reader. I regret to read about your encounter waiting for the key card. This must have been incredibly frustrating given it was passed midnight. Very sorry and hope you will accept our sincere apology while we actively work on improving this communication flaw. Please rest assured that the hardware and furnishing will all be replaced starting November, and we are confident you will enjoy a better stay after renovations. I hope our effort will be able to impress you by giving you a brand new hotel stay experience. Please let us know when you will be back and let us take care of you. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Daniel S Solo travel - 22/10/2018 TripAdvisor review
« Great Location but hotel desperately needs a renovation »

A very old hotel that requires a complete facelift especially the bathroom. Lighting in the room was in sufficient and it was dark especially near the window area. Staffs were friendly but they were not clear of the hotel's parking rates - I was told 2 different rates by 2 different staff.On a Sunday morning when I was trying to sleep in (10am), the cleaner was vacuuming the hallway which went on for a good 40 minutes. Come on, who doesn't want to be lazy and sleep in on a Sunday right. Also the pillows were so flat and I woke up with a sprained neck the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for sharing your feedback with us, we truly appreciate your valuable comments. We apologize for the minor lapse in service during your stay here, with reference in particular to housekeeping and staff knowledge on parking rates. I have informed them and will look into giving more training. We recognize that the overall vibe and room furnishing is not up to the typical Novotel standard, hence it is my pleasure to inform you that the owning company will start renovations in a few days' time. We are excited to see the beautiful end product and hope you will give us another chance to welcome you back for a greater experience. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Solo travel - 20/10/2018 TripAdvisor review
« K.L.Novo »

Personnel helpful and friendly. Hotel modern and well kept. Room spacious but aircon did not seem to work in cold modus. The regulator on the wall had no function ! Temp was constant . After mechanic had cleaned filter and fan temperature better i.e. cooler but regulator still no function.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mobile282407, Thank you for your feedback, it is important to us. I'm sorry to hear about your stay, in particularly with regards to the air conditioning unit in your room. Rest assured we are working to have it all replaced by next year after renovations. We hope you will return visit for a more enjoyable stay. Wishing you and your loved ones a Merry Christmas and Happy New Year. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Eugene B. Business - 19/10/2018 AccorHotels certified review
« Amazing »

Staffs are nice and accomodating. All request were granted and they will check if you need anything else needed or if request has been provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene, Thank you so much for the wonderful review, it is always a pleasure to receive positive feedback. We can’t wait to welcome you back next year after refurbishment for an even greater experience! Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Keith F. Couples - 16/10/2018 AccorHotels certified review
« Room and service unexpected »

When I was check in the receptionist was told that there is no any of double bed. He was suggest me to take twin room and combined into double which I also agreed. But then the staff came to my room after I check in (take 20 min to come) the staff was told me that the bed can’t be join as this was single bed and is impossible. There after I ring to reception, he was told me impossible. He say to me that he will come back to me. After 2 min the staff come back with a angry face and combine the 2 single bed into double bed. I felt very disaapoint of the staff service and also the stay wasn’t really harmony and this is a 4 star hotel and I didn’t expect the service like 2 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you for taking the time to tell us about your experience at the Novotel Hotel Kuala Lumpur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have brought your review to the attention of all managers in the operations team for their knowledge. Rest assured we will look into this to ensure this will not repeat to future guests as we take the standard of our service very seriously. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Mohd J. B. I. Business - 14/10/2018 AccorHotels certified review

Nice and interesting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johari I., Thank you and please visit us once we have renovated all the guest rooms and restaurants next year. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Business - 14/10/2018 TripAdvisor review
« My stay at Novotel KL »

Overall, the whole room looks quite tired, especially the bathroom area. Should seriously consider removing the ugly bath tub. The fridge is also making lots of noises especially at night. And I wasn't informed that I have to pay for car park until I was at the exit. FYI, I wasn't required to pay during my previous stays at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MY_Choo, Thank you for your feedback, it is important to us. I'm sorry to hear about your stay; I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms, restaurant outlets by next year. We hope you will return visit for a more enjoyable stay. Wishing you and your loved ones a Merry Christmas and Happy New Year. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

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