Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,087 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities Nearby
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, King-size bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Size Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 1 King Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite 2 Single Beds

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

QING ZHEN CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

Featuring delicious Chinese cuisine

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Kuala Lumpur City Centre Meeting Room

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,791 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,087 reviews

SERVICE AVERAGE

Customer review rating 3.8/5

Joab L. Business - 15/04/2019 AccorHotels certified review

I had sent the following email in October 2018. I also communicated to the hotel over phone. There was no response . Last week during my stay at the hotel, I reminded the front desk Manager twice, showed her the letter. But it fell into deaf ears. I stayed in room 512 this time. The tub was slippery. Everyday I cleaned it myself. On Friday, July 12, I forgot to clean, turned shower on and stepped into the tub when I slipped and fell. It was a fall headlong, precarious. Thanks to God, there were no external injuries, though I am having severe back pain. Moreover the tub is more like a manger, tall and narrow. Have you not seen tubs in other star hotels? I think it is a way to improvise at the fatal cost of your customers. Hope the management would give a serious look. Letter I sent in October 2018: Dear Friends, I checked out from your hotel yesterday, 10th October 2018 at about 6:00 PM. On reaching home I realised, I left my Apple Phone charger in the room, near the writing table. My Room number was: 702. My request is to see if you can send it to me by a courier service. I shall pay for it on its arrival or charge it to my credit card provided while booking. Or advice how I can send the money needed for it. Here is my address: DR. JOAB L. 4-7-18/18, SRI SAI NAGAR NACHARAM HYDERABAD 500076 INDIA PHONE: +9… Thank you for your help. Sincerely JOAB L. NB. After this When I spoke over phone to the front desk manager, he said he had found it but I do not know why they did not take care to deliver.

Good location n staff. Bad product

Customer review rating 3.8/5

Top L. Business - 15/04/2019 AccorHotels certified review

Staff was superb, definitely tried their best in terms of service. and location of course is great. However the product was bad, and with the price i paid for a "corporate" rate, there are plenty of choices in the area. Also, the hotel is just so dated but of course you are renovating. I couldn't rest well, because your piping made so much noice when the next rooms use the washroom, but the management won't fix it despite knowing the issue. I think the was the biggest dissapointment. Basics of accomodation is to have guests rest with lous noises!!

Cheryl Thompso

Customer review rating 3.8/5

Cheryl A. T. Friends - 15/04/2019 AccorHotels certified review

The staff were exceptional regarding our safety and comfort. Hotel is getting a well needed upgrade. Food was great. The room condiments a little lacking as we needed to keep asking for face clothes, toilet paper and hair conditioner.

Good and happy with stay!

Customer review rating 3.8/5

Bls L. Friends - 14/04/2019 AccorHotels certified review

Checking in was easy and fast with friendly staff. The location is good with easy access to shopping malls. Room is clean but it would had been better if the lightning is brighter inside the room. The shower head in the toilet for Rm 1212 was not working well but still usable, hope the Head of housekeeping would take note and check all rooms for this problem. Overall am happy with my stays here plus all staff are friendly and helpful even the cleaning staff.

Home away from home

Customer review rating 3.8/5

C. K. P. Business - 13/04/2019 AccorHotels certified review

Novotel KL has done an excellent job in making us feeling welcome and at home with the team of dedicated and friendly stuff. From the security personnel at door front to concierge to reception counter to dining hall to house keeping. You can feel the pride and efforts they put in to make Novotel a truly wonderful experience! Well done team!

Great Stay

TripAdvisor rating 3.5/5

douglaslkiphone Family - 13/04/2019 TripAdvisor review

Stayed here for 1 night and everything was perfect. Staff were very friendly and welcoming, room was standard Novotel, and location is great for tourists being next to a large mall in Bukit Bintang and easy walking distance to Twin Towers. The staff really went the extra mile to make it a great stay, which is a reason I will return again.

superb

Customer review rating 3.8/5

Dr. S. N. Business - 12/04/2019 AccorHotels certified review

good food, various choice, nice ambience, friendly staff, authentic taste..and a lot more

Great experience

Customer review rating 3.8/5

Cecil B. Couples - 12/04/2019 AccorHotels certified review

Great and i recommend it to my friends.

M not satisfied with it. Yet the staff is very lovely , friendly and helpful.

Customer review rating 3.8/5

Anonymous Solo - 12/04/2019 AccorHotels certified review

Hotel is not that good. The air conditioning is giving high sound all the nights.

Good location

Customer review rating 3.8/5

Ne. Families - 12/04/2019 AccorHotels certified review

Hotel locates close to sky walk that I can walk to KLCC and Mall in Bukitbintung.

Smell

Customer review rating 3.8/5

Jjsmith Business - 12/04/2019 AccorHotels certified review

I know you are doing renovations at this time, BUT... The room had a sickening smell probably from paint. I had actually thought of staying another couple days, but chose to leave after 2 nights.

Poor hotel rooms

TripAdvisor rating 3.5/5

Departure44081886300 Business - 11/04/2019 TripAdvisor review

This is a not a Novotel hotel, but this is below ibis style hotel. This is the worst hotel of novotel property. Carpet very old, blanket is like 1 star hotel. Bath tub very slippery & risky, breakfast is not standard & staff not aware of food contents or vegetarian food, staff not trained properly.

For the 1st time it was unsatisfactory

Customer review rating 3.8/5

Arindum B. Couples - 10/04/2019 AccorHotels certified review

While making the booking we were immediately informed about the renovation work being done on the Premiere floors. The noises from the renovation work did not bother us. Hot water was not working when we arrived. This was rectified in about 15 mins. The problem returned the next day and mentioning it to the reception did not yield anything. Then the flush began malfunctioning. Again. the complaint did not get a response. The same staff have been very helpful during all our past stays - I think they felt a bit overwhelmed/helpless because I am sure that we were not the only ones with problems. One day the the AC developed a leak - was fixed. All in all a problematic stay.

Great location and service.

Customer review rating 3.8/5

Suporn U. Solo - 10/04/2019 AccorHotels certified review

Very happy. But i think i forgot my car key at the hotel It is bmw’s key. If anyone found it. Please tell me. I will go babk hotel to get it and give the reward. Thank you

It is good to stay in this office but the water temperature is not hot enough

Customer review rating 3.8/5

H. Business - 09/04/2019 AccorHotels certified review

I have a pleasant stay in overall, but if possible please improve the water temperature, I found that it is not hot/warm enough.

Room is badly maintained

Customer review rating 3.8/5

Srinivad Families - 08/04/2019 AccorHotels certified review

Not good. Not much vegetarian food in restaurant we had to eat French fries and Singapore noodles. Room is also badly maintained. Not satisfied. Being a member I don't wish to stay in this hotel again.

Underwhelming

Customer review rating 3.8/5

Dennis P. Business - 05/04/2019 AccorHotels certified review

I have been staying at your hotel for many years. The condition of the hotel appears to be getting worst, I understand that it is old and it is going through renewal at the moment, but it just feels old. rooms are very old and not bright enough. Service is nothing more than ordinary. i always make it a point to stay at an Accor hotel whereever i am, usually it's always Novotel first, i dont get the accor experience that i recieve in other Novotel that i have stayed at. As a gold member, I would have expected a nice upgrade but didn't get one, doesn't feel like efforts were made to prepare the room for me. To be honest, I would have gotten a much better experience at Sofitel. However, this hotel has the great advantage of an excellent location and a relatively low price. I hope things would improve fast.

Non-disclosure of renovation on the website

TripAdvisor rating 3.5/5

lilee700 Couples - 04/04/2019 TripAdvisor review

Renovation was not disclosed on the website and I requested for high floor and got it. Not knowing that renovation work is on the higher floors. Felt deceived. Had to leave the room because the noise was horrendous. Hot water did not function for 2 mornings till 10am. Only 1 International News Channel (Al Jazeera)for a International Chain Hotel! It seems clear that Novotel management has little say over this. Bad experience and did not live to the Accor brand of hotels. King size bed is 2 twin beds joined together!

Thank you lilee700 for taking the time to write your review on TripAdvisor. We are sorry to hear that you feel this way with regards to the hotel renovation works. We would like you to know that it is not our intention to deceive our valued guests in any way, and that we do have the renovation notice disclosed on the website upon booking. Just to share with you, we are six months into massive renovations in order to better serve you. It is our utmost pleasure to be able to welcome you back for a better experience here at Novotel. Thanks again for your loyalty and support. Best regards Susan Anthony

A beautiful experience

Customer review rating 3.8/5

Wesley D. Business - 03/04/2019 AccorHotels certified review

The stay was very pleasant staff were very friendly and welcoming right from the time you arrive and depart you will feel the true experience of of a 5 star hotel service or even better . The hotel is very central and easy to get around on foot with the city.

Lovely stay

TripAdvisor rating 3.5/5

Guide15166638297 Family - 03/04/2019 TripAdvisor review

The location is very good if you want to do shopping and get food at Bukit Bintang area. The hotel is currently under renovation on higher floor so there were some noise during the day. The pillows are too soft so I did not sleep well.

Thank you for your review on your “lovely stay”, we are glad to hear that! Hope to see after our room renovations complete next year. Best regards Susan Anthony
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