Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,142 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Room 2 Single Beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Room 1 King Size Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite 2 Single Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,980 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,142 reviews

Superb customer satisfactions!

TripAdvisor rating 3.5/5

Fiyaz K Business - 14/08/2019 TripAdvisor review

I stayed for 5 nights at this hotel, I was given a room which was a bit dated and noisy. I put up with it for 3 nights. However I meet hotel manager GOH Ching Sing - NOVOTEL Kuala Lumpur City Centre MK . She was relentlessly trying for exceptional satisfactory stay for the guests. She gave me a very good room and also upgraded and allowed late check out. She was exceptionally helpful to make my stay very comfortable. All the staff are courteous and breakfast is superb too. I would fully recommend this hotel. Location is superb too. Special thanks to GOH Ching Sing - NOVOTEL Kuala Lumpur City Centre MK for her help and willingness to help.

Friendly Service.

Customer review rating 3.8/5

Anonymous Couples - 08/08/2019 AccorHotels review

Hotel staff are friendly and helpful, Breakfast was good, Hotel location is very convenience to everywhere, Very good value for money, Hotel room is clean. Highly recommend !

Can't wait for the new rooms to be done

Customer review rating 3.8/5

Trevor M. Business - 07/08/2019 AccorHotels review

I have stayed at a few Accorhotels and this one is dated. I fully understand the hotel is going through renovations and will be back. The staff were very friendly and everything was good

Dear Trevor, Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Great!

Customer review rating 3.8/5

Jia W. Couples - 06/08/2019 AccorHotels review

Very pleasant. Although the renovation works were a bit of a bummer, the staff were accommodating and polite. Very helpful with our queries too.

Thank you Jia W., we appreciate your comments and praise for the friendly service staff, I will be sure to highlight this as their acknowledgement! We hope to serve you again. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Disappointed

Customer review rating 3.8/5

B. Business - 06/08/2019 AccorHotels review

Slow in process, process in getting room card no properly done, went up down room level including changing of room takes nearly 30minutes, room condition not pleasant and smell of room is bad.

Superb

Customer review rating 3.8/5

Angelica S. Business - 05/08/2019 AccorHotels review

Feeling at home. The staff are very accommodative and helpful. My room was clean up everyday.

Dear Angelica S., Thank you praising the friendly staff, glad that you felt at home with us! We hope to see you again soon. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Nice

Customer review rating 3.8/5

Sandeep Couples - 04/08/2019 AccorHotels review

Noisy during the day as maintenance was ongoing. Water bottles, tea/coffee bags, soap/ shampoo in bathroom were not refilled during the second day stay.

No professionals

Customer review rating 3.8/5

Lorena Couples - 02/08/2019 AccorHotels review

We made a reservation only for sleep 5 hours ( we had a long connection flight) we had the check -in at 07:00 and at 10:00 there were a refurbishment works next to our room. We were sleeping since 3 hours, I called to reception and the receptionist told me that she will called me back in 1 minute ... 10 minutes later, nobody called me... I call a new time and the duty manager said me that the works cannot stop... really? In a hotel with 28 floors, you cannot give us a quite room ( if you know that we only sleep 5 hours and pay for that?) that’s incredible!!!! The works did not stop in all “night” If I honest, the hotel management it is not correct.

mr

Customer review rating 3.8/5

Zaheer U. Families - 02/08/2019 AccorHotels review

I had great experience , excellent location will be stay again.

Thanks for your great feedback on the excellent stay and location. Hope to serve you again! Best wishes Goh CS Guest Experience / Marcom Manager

Very friendly staff and comfortable stay

Customer review rating 3.8/5

R Business - 01/08/2019 AccorHotels review

Staff were extremely courteous which made the stay much more pleasant. Appreciate their effort to remember my name and greetings. The renovated room was also great. A slight inconvenience over continuing renovation work but understandable.

great place

Customer review rating 3.8/5

Winner L. Solo - 01/08/2019 AccorHotels review

OK to easy extend my room staying long

Dear Sheng Zeng L., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

About what I expected. Could be better with some effort.

Customer review rating 3.8/5

Kunta K. Business - 01/08/2019 AccorHotels review

First impression was terrible. I received an email the day before check-in informing me of the construction going on in the hotel. Had I known this earlier I would not have made a reservation at this hotel. At check-in the front desk staff was unfriendly and unprofessional. He could not bother to smile once. Of course, I do not know his name because he was not wearing his name tag. The room was big, but outdated. I was given one of the old, pre-refurbished rooms. The carpet was coming undone, the bathroom was decades old, and there was no hot water. On the plus side, it is in a good location. Other than the front desk personnel at check-in, the other staff were friendly and very welcoming. Once the renovations are complete, it should be a nice hotel.

Nice location but a bit noisy due to the construction

Customer review rating 3.8/5

Sylvia Families - 01/08/2019 AccorHotels review

Overall it was ok coz location wise the hotel is very good. but due to the hotel construction it was a bit noisy n sadly considering my long stay and as an accor member they didn't put me in a newly renovated room but rather in the old one. So i didn't get the point of being a member at all

The duty manager was unprofessional

TripAdvisor rating 3.5/5

by_lorena Couples - 01/08/2019 TripAdvisor review

We made a reservation only for sleep 5 hours ( we had a long connection flight) we had the check -in at 07:00 and at 10:00 there were a refurbishment works next to our room. We were sleeping since 3 hours, I called to reception and the receptionist told me that she will called me back in 1 minute ... 10 minutes later, nobody called me... I call a new time and the duty manager said me that the works cannot stop... really? In a hotel with 28 floors, you cannot give us a quite room ( if you know that we only sleep 5 hours and pay for that?) that’s incredible!!!! The works did not stop in all “night” If I honest, the hotel management it is not correct.

Central location

TripAdvisor rating 3.5/5

DayTrip65019892348 Business - 01/08/2019 TripAdvisor review

For a centre city location the ambience was good. My room was quiet- 27th floor - and well serviced. The hotel is opposite a shopping mall with many and various food outlets which leads to another mall for shopping and eating in air conditioned surroundings. Also opposite is an excellent Chinese restaurant - Hakka. Good walkways to KLCC and other locations.. Very helpful and friendly staff. I would stay there again.

money spent well

Customer review rating 3.8/5

Nikhil Business - 29/07/2019 AccorHotels review

was an ok experience. location of the hotel was nice. the room needs an upgrade and the bath for sure needs one too

Thank you, Nikhil for your input. We hope you will return soon to try our renovated rooms. Regards Novotel Kuala Lumpur Team

hotel being upgraded but not told when booking on line.

TripAdvisor rating 3.5/5

jimsm1055 Couples - 29/07/2019 TripAdvisor review

myself and my wife booked 7 nights stay,but had to move to a similar room that had been refurbished and had ample cupboard space for two peoples cloths for seven night but had to pay extra,for this room and free wifi worked now and again.very dissapointed

Thank you jimsm1055 for your review, we are sorry to hear you were disappointed and that your stay fell below your expectations. Despite this experience, it is our hope to be able to welcome you and your family back again next year after renovations complete for a much improved stay with us. Thanks again for your loyalty and support. Best regards, Susan Anthony General Manager Novotel Hotel Kuala Lumpur

First time in KL

Customer review rating 3.8/5

Olly Business - 28/07/2019 AccorHotels review

All good - great welcome from the door to the room Special thanks to porters : always smiling and happy

Thank you Olly for the wonderful feedback on smiling porters and great stay. Hope to see you again soon! Regards Goh CS Marcom / Guest Experience Manager

Not happy

TripAdvisor rating 3.5/5

JasonBardell Business - 27/07/2019 TripAdvisor review

I will be very surprised if I go back. I have been staying there for many years (over 10) and the last time was the last time. Tried to work and the business centre was under construction and there was no other plan other than to charge me extra for a place to work. Agreed for a late check out via email so in writing which I paid for. When I checked out, tried to charge me for late check out. When we arrived the bar had closed only 10 min before and no bending of the rules after a delayed flight and very late arrival. Just one drink please - No. Then used the welcome drink the next day and asked for 2 beers on tap only to get 2 sweet tea drinks. Overall not happy

Thank you JasonBardell for reviewing your hotel stay and for your continued patronage. We sincerely apologize that your experience fell below your expectations due to a number of shortcomings mentioned. Just to share with you, we have communicated regarding areas renovation works through email notifications and online for our guests' knowledge but we are sorry that you had not been made aware. As for Welcome Drink, we are sorry that beer or alcoholic options are not available at the moment, instead Chillax Tea is our signature beverage served to all Le Club members. We understand your frustration for the overall stay and have given service recovery of complimentary late check-out for all the trouble and inconvenience. Despite this, we hope you will accept our sincere apologies It is our hope you will return again next year after renovations for an improved experience. Best regards, Susan Anthony General Manager Novotel Hotel Kuala Lumpur

satisfied

Customer review rating 3.8/5

Wan R. Families - 24/07/2019 AccorHotels review

need to be improved because room rate very expensive and hotel 4star but im so sad because 1)unpleasant room smell 2)not refill sugar and tea Good Service 1) food delicious 2) front counter very good service

Dear Wan r., We appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. I am sorry to hear about the room smell as well as tea and sugar refill. Rest assured I have shared this with the relevant managers for their immediate improvement and action. We hope you will give us another chance and come back for the good food and friendly Front Office staff. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur
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