Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

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3.5/5 3,902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,196 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,902 reviews
AccorHotels certified review
Silva K. P. Business - 18/05/2018
« Service was Excellent, thank god I got an upgrade otherwise you would have lost me. »

I have to highlight some names here, Mr. Suresh Menon, Chef Saravanan, The 2 Bangladesh boys cleaning up our rooms, Feroze at the lounge and the girl who was assisting him. Can't remember the name. The rooms , Tv Channels, Air conditioning, furniture really needs a revamp. Try starting with TV Channels, easiest and cheapest.

TripAdvisor review
Business - 18/05/2018
« Par Excellence! »

Indeed a pleasure to stay at Novotel KL, the credit for my comfortable stay goes to the staff of this hotel, who are professional and ensure the guest are taken care.I would like to thank Mr. Suresh, and Mr Chin Yoon Li for going the extra mile during my stay, Thank you Gentlemen. In addition the boys at the concierge always have a smile on their faces despite the fact they have the most difficult job in the hotel thanks Mr. Ugarag and Mr. Jessfer for the news papers, cartoons and arranging to keep my luggage during my short visit to Australia. The front desk staff Ms. Pavitra you were very professional in the check in process and appreciated your change of room and floor. You have a beautiful smile, keep up. In the FNB Mohd Fairuz thanks for the excellent Tea arrangement during my breakfast you ensured my breakfast was served as desired which was top class. Lastly I would like to thank the

AccorHotels certified review
Anna Couples - 17/05/2018
« Pleasant Stay »

We have a pleasant stay. Staffs (at reception, technical staff and those working at the restaurants) are very welcoming, friendly and efficient. We had a problem with the TV and within 5 minutes the technician came and resolved the problem.

AccorHotels certified review
Peter B. Business - 16/05/2018
« Long weekend »

Great long weekend spent at the Novotel City Center in KL. Staff is friendly and attentive. Hotel is near all the main shopping district at Bukit Bintang.

AccorHotels certified review
Anonymous Business - 16/05/2018
« Great location »

I had a good stay here

AccorHotels certified review
Customer1116 Business - 15/05/2018
« just okay »

One of the receptionist was very unfriendly, it was mistakenly that my ticket was not informed the extension by the organiser, but the way the receptionist request me to pay for charges for staying after the check out hour was very unpleasant. I have to contact the organiser to talk personally with the receptionist about the extension of one day, he take note but he make unpleasing expression, I feel you can improve in that matter regardless of customer have a payment problem or not.

AccorHotels certified review
W H. Business - 15/05/2018
« Unacceptable »

1. We were given a room where the airconditioning and the phone did not work. We asked the technician to fix the aircon but it still didnt work. The other technician suggested we change the room. The room was definitely not checked thoroughly before being assigned to customers. 2. The bed sheet is so dirty. There is blood stain and other stains on it.

AccorHotels certified review
Poomhatai Friends - 14/05/2018
« Good location »

Nice room. Executive lounge is good.

AccorHotels certified review
Kevin B. Solo - 14/05/2018
« Check-in and check-out very frustrating »

Room was not ready on arrival. Front desk advised I could have a smoking room on the Club floor. Told them absolutely not and they advised I would have to wait for a non smoking room. This was after 3pm at this stage. Shortly after they advised a room was available so up I go. I get to the room and it’s not a Club floor room which I had booked. I didn’t want to deal with the front desk again as the two staff on were clearly out of their depth. I went straight to the executive lounge and a lovely girl got it sorted for me very quickly. I got my Club room which I had booked. I had also requested through the front desk for a late check out the next day which I was happy to pay for. By this stage they had absolutely no credibility so I went straight to the exec lounge again hoping the same girl was there. She was and again had it sorted for me very quickly. A plus for the property was that due to the check in debacle I was given late check out gratis. Upon check-out again another frustrating experience. I won’t go into the details but all I will say there is ONE big problem at your hotel and that is the front desk. I did not see a single person working there that seemed to have any idea what they were doing. They were jumping from one disaster to the next.

AccorHotels certified review
Sash U. Families - 14/05/2018
« Wonderful stay at Novotel KL »

We’ve visited this hotel many times but this time was exceptional with all staff being very friendly and welcoming always with a smile. The restaurant I feel has also stepped up and the meals and desserts were very tasty. If I could fault one thing, it would be that the tub was not clean when we first went in the room. Special thank you to Mr Lawrence and Ms Yoon Li for looking after us as always!! The star from the restaurant was Herman⭐️ Very attentive! Love you’re smile.

AccorHotels certified review
Rp Families - 13/05/2018
« Short of extremely satisfied due to less options for vegetarians. »

Bathrooms need to be updated. Rooms are fine. Staff were very cooperative. Special mention for the security guards, one of whose presence of mind averted an accident. Please have more options for the vegetarians as we had to go to Brickfields for finding good vegetarian food. Overall experience was good.

AccorHotels certified review
Kelvin Business - 12/05/2018
« Good.... »

Good hospitality, makes us feel proud as Accor member.

AccorHotels certified review
Lester G. Couples - 12/05/2018
« Satisfactory »

Hospitality and service was good

AccorHotels certified review
Anonymous Business - 11/05/2018
« It was below expectation »

The rooms smelled mainly of cigarettes and dampness, although I was on a non-smoking floor. There were loads of noises coming from the road which I could clearly hear although on the 21st floor. Also my room could have been on the side on the monotrain- every few minutes until ~1am and from ~5am I couldn't sleep because of this 'train' like noise.

AccorHotels certified review
Anonymous Business - 10/05/2018
« Good staff and excellent location but smelly rooms »

I was given a smoking room while I was attending a smokefree meeting. I felt sick all night and could not sleep properly not know that it was the tobacco smell and particles. Staff was kind next day and changed my room but there was smell on the bathroom too. I wonder if people smoked also on rooms which were supposed to be smoke free. Hotel should do indoor air quality check.

AccorHotels certified review
Fairuz H. Business - 09/05/2018
« dissatisfied »

room lighting need to improve.lift elevator indicator button (hard to read coz not in eye level).breakfast less to choose.the taste was so so

AccorHotels certified review
Anonymous Business - 08/05/2018

Food was alright. The air-conditioning wasn't powerful, the room was warm even with the temperature was set at 20 degrees.

AccorHotels certified review
Ammar K. E. Couples - 08/05/2018
« My favourite Hotel in KLCC area. »

Very good. Thrilled to know that the gentleman on the ExecutiveFloor is still there and still recognises my wife and me. Kudos!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ammar Kevin E, We very much appreciate your comments regarding your recent stay and your time sharing them with us. I do agree with you, we have excellent staffs who always try to give our best service to our guests. It is always a pleasure to receive positive feedback and I have share your comments with our team. We look forward to welcome you back. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Gordon S Business - 08/05/2018
« very convenient for shopping and KLCC and park. »

Good stay for a conference... 5 mins walk on elevated walkway to the Convention centre. Three minutes to the Pavilion Shopping and eating. Bukit Bintang's delights just past there. Hotel is clean, efficient and staff very helpful. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon S, Thank you for your feedback regarding your recent stay and we appreciate your time sharing them. We are happy, you had a good stay with us. I do agree with you, we have an excellent location and easy access to restaurants, KLCC, Bukit Bintang and Pavillion Mall within a short walking distance. Clean hotel, good facilities and excellent staffs who always try to give our best service. It is always a pleasure to receive positive feedback such as yours and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

TripAdvisor review
Business - 08/05/2018
« Staff with warm services »

I couldn't agree more with other reviews that the hotel is rather aged. We have faced hot water failure/clogged basins during our stay. Upon feedback to the duty manager, we're glad that he managed to upgrade us to other rooms. With such a great location, it's a waste that they didn't get to revamp the building. I believe that friendly staff there can certainly achieve more if the hotel is new enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OngHX, We appreciate your comment regarding your recent stay and your time sharing them with us. I do acknowledge out hotel is rather aged and the good news is we have plans for refurbishment end of this year. Please accept our sincere apology for the clogged basins and the hot water failure, this was due to last minute maintenance work we have to carry out because of a broken pipe, However we have a great location and excellent staffs who always try to give our best service. We hope to welcome you back again. Best regards, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

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