Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,144 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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  • I cannot take advantage of the Members' rate

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Room 2 Single Beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Room 1 King Size Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite 2 Single Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,995 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,144 reviews

Extremely disappointed

TripAdvisor rating 3.5/5

bernie_doyle Couples - 18/08/2019 TripAdvisor review

I had a few spare days in KL, so decided to treat ourselves and booked a suite at this hotel. The suite allowed us access to the executive lounge. I was aware that the hotel was in the process on being upgraded. However I was informed that this was the swimming pool and spa. When I booked in, I was informed that the lounge was closed for upgrading, even though, even today the Accor website still advertising the suite with access to the executive lounge. I was really annoyed, especially when asked "didn't you get an e-mail" Obliviously I didn't otherwise I would have booked myself in to another hotel. I asked about breakfast - the response in the main restaurant - I asked about afternoon tea - the response was 'not available" even though I paid for it. Cocktails on the first night , which was served in the main restaurant was meatballs and a bottle of beer. I do that sometimes things go wrong and the quality of how they are resolved is a measure of a good hotel. Unfortunately there was little or no response to rectify the situation. I twas clearly a case of 'bad luck" Later that day, a plate of fruit was delivered to my room, which is quite normal for Accor Gold members, however no apology or in fact any mention of the huge mistake. So so disappointing, I was looking forward to enjoying my stay and it was completely spoiled by very slack management of my booking. I would never consider stopping at this hotel again. I paid for the most expensive room in the hotel and was ripped off.

Good

Customer review rating 3.8/5

Chathrapani H. L. Friends - 14/08/2019 AccorHotels review

Your service is excellent .....love your hotel ...

Limited hospitality

Customer review rating 3.8/5

Mamo Business - 14/08/2019 AccorHotels review

>Pool/Gym was unavailable for renovation without advance announcement >Smartphone charger was not available and the staff even does not know where we can get (I understand that this is not essential service, but most of other hotels are covering this) >the electric outlet in the room was too loose and I could not put my Mac charger because it cannot be held and dropped soon

Superb customer satisfactions!

TripAdvisor rating 3.5/5

Fiyaz K Business - 14/08/2019 TripAdvisor review

I stayed for 5 nights at this hotel, I was given a room which was a bit dated and noisy. I put up with it for 3 nights. However I meet hotel manager GOH Ching Sing - NOVOTEL Kuala Lumpur City Centre MK . She was relentlessly trying for exceptional satisfactory stay for the guests. She gave me a very good room and also upgraded and allowed late check out. She was exceptionally helpful to make my stay very comfortable. All the staff are courteous and breakfast is superb too. I would fully recommend this hotel. Location is superb too. Special thanks to GOH Ching Sing - NOVOTEL Kuala Lumpur City Centre MK for her help and willingness to help.

Pleasant Stay

Customer review rating 3.8/5

George T. Business - 13/08/2019 AccorHotels review

The hotel and the room is very comfortable and pleasant except for the fact that some part of the building is a bit old and showing signs of the usual wear and tear. Please look into the pipping of the shower and bathtub.

Good view and decent space

Customer review rating 3.8/5

Oon K. S. Families - 13/08/2019 AccorHotels review

The outside view from the window is perfect Room space is quite decent Toilet is quite clean

We had a nice and relaxing stay

Customer review rating 3.8/5

Cherryl C. Families - 13/08/2019 AccorHotels review

Despite recent negative reviews that I have read online, ours have been nice and comfortable, even with the on-going renovation. Check-in took time, but frontline, restaurant and the rest the service staff were kind and accommodating. Food is also nice.

Strategiccally located

Customer review rating 3.8/5

Jakaria D. Business - 13/08/2019 AccorHotels review

Meet my expectation

Dear Jakaria D., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Great Hotel

Customer review rating 3.8/5

Axuba Families - 12/08/2019 AccorHotels review

The standard room was not very nice as my wife got nearly electrocuted while using the iron and the whole room was tripped into darkness. However on my return from my conference dinner, I asked for an upgrade and the kind manager gave us a Junior Suite and that was fantastic.

A lot of room for improvement, not in line with expectations associated with the Novotel brand

Customer review rating 3.8/5

Leonard Y. Business - 10/08/2019 AccorHotels review

Started on the wrong foot. Assigned room 616, second time leaving the room, I checked the door handle to make sure the lock was secure but horrified that it could be opened without the card key! Tried a few more times and was sure the door lock was not working. What a major security lapse! And after reporting to the front desk, no one took special care and attention to allay my concerns about the overall security of the hotel. Furnishings were dated, I can understand the hotel is old. But security is a critical basic expectation. And I was deeply concerned for the safety of my female colleague who was also staying here then. Nevertheless, would like to commend a lobby staff by the name of Sharif (I think). He was attentive to details and displayed a good measure of customer service. Aside from that, I am deeply disappointed by this experience.

Great location

Customer review rating 3.8/5

S Solo - 09/08/2019 AccorHotels review

Was not my first choice of hotel due to price, and I in fact initially booked Ibis KLCC on booking.com. However my booking was not successful and therefore I ended up staying in Novotel as it is the only hotel with one last room available when I landed in KL at 2am. Nevertheless I am in general satisfied with the hotel -- great location, connected to the Pavilion via a footbridge, and relaly close to everything else. Room size is reasonable but the bed is tiny -- I'm 5'6, and my feet were almost hanging in the air, beyond the end of the bed. The hotel is also a tad old (they actually renovation going on and you will not be able to sleep past 10am), and my bathroom has a flickering light. While my room is at the end of the corridor, I can't help but feel it might have been haunted... Anyhow, I did my precaution measure with the (potentially any) spirits and managed to have good night sleeps. All in all, I would recommend the hotel based on location and the reasonable pricing. I look forward to it post-renovation.

Good stay with friendly service

Customer review rating 3.8/5

Anonymous Couples - 09/08/2019 AccorHotels review

Our stay in KL was very pleasant. Staff were helpful and attentive. Ferocious was exceedingly helpful throughout our stay.

Dear Denise, Thanks for your review and my team especially Feroz is delighted with the generous praise. Hope to see you again Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Friendly Service.

Customer review rating 3.8/5

Anonymous Couples - 08/08/2019 AccorHotels review

Hotel staff are friendly and helpful, Breakfast was good, Hotel location is very convenience to everywhere, Very good value for money, Hotel room is clean. Highly recommend !

Can't wait for the new rooms to be done

Customer review rating 3.8/5

Trevor M. Business - 07/08/2019 AccorHotels review

I have stayed at a few Accorhotels and this one is dated. I fully understand the hotel is going through renovations and will be back. The staff were very friendly and everything was good

Dear Trevor, Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Great!

Customer review rating 3.8/5

Jia W. Couples - 06/08/2019 AccorHotels review

Very pleasant. Although the renovation works were a bit of a bummer, the staff were accommodating and polite. Very helpful with our queries too.

Thank you Jia W., we appreciate your comments and praise for the friendly service staff, I will be sure to highlight this as their acknowledgement! We hope to serve you again. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Disappointed

Customer review rating 3.8/5

B. Business - 06/08/2019 AccorHotels review

Slow in process, process in getting room card no properly done, went up down room level including changing of room takes nearly 30minutes, room condition not pleasant and smell of room is bad.

Superb

Customer review rating 3.8/5

Angelica S. Business - 05/08/2019 AccorHotels review

Feeling at home. The staff are very accommodative and helpful. My room was clean up everyday.

Dear Angelica S., Thank you praising the friendly staff, glad that you felt at home with us! We hope to see you again soon. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Nice

Customer review rating 3.8/5

Sandeep Couples - 04/08/2019 AccorHotels review

Noisy during the day as maintenance was ongoing. Water bottles, tea/coffee bags, soap/ shampoo in bathroom were not refilled during the second day stay.

No professionals

Customer review rating 3.8/5

Lorena Couples - 02/08/2019 AccorHotels review

We made a reservation only for sleep 5 hours ( we had a long connection flight) we had the check -in at 07:00 and at 10:00 there were a refurbishment works next to our room. We were sleeping since 3 hours, I called to reception and the receptionist told me that she will called me back in 1 minute ... 10 minutes later, nobody called me... I call a new time and the duty manager said me that the works cannot stop... really? In a hotel with 28 floors, you cannot give us a quite room ( if you know that we only sleep 5 hours and pay for that?) that’s incredible!!!! The works did not stop in all “night” If I honest, the hotel management it is not correct.

mr

Customer review rating 3.8/5

Zaheer U. Families - 02/08/2019 AccorHotels review

I had great experience , excellent location will be stay again.

Thanks for your great feedback on the excellent stay and location. Hope to serve you again! Best wishes Goh CS Guest Experience / Marcom Manager
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