Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,981 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 247.00 MYR Non member rate
From 247.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,552 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,981 reviews
Shaheed K. Solo - 19/09/2018 AccorHotels certified review
« Straight forward - ok but reception staff not customer orientated. »

The hotel is fine as expected for Accor Group. Your reception staff need training with a focus on "the customer is always right" in mind, they fail here and unfortunately this is the first interaction with the hotel due to check-in. On 1 of my recent stays, I wanted to leave and book into another hotel as the reception staff checked me in with degrading questions.

L. Business - 19/09/2018 AccorHotels certified review
« not good place to stay »

dirty atmosphere dust old room

Nika Business - 18/09/2018 AccorHotels certified review
« Wonderful hotel staff! Wonderful experience! »

Everything was very nice. Great location! Bukit Bintang is a safe neighborhood with lots of shops and restaurant. Petronas towers and KLCC are just up to 10 minutes by foot. Breakfast was delicious. Room was spacious, needs a bit of fresh touch. Cleaning services could be a bit better. Hotel staff in general, including security people is very welcoming, nice and helpful. Especially great effort was made by UGARAJ and SHARIF If I had a hotel, I would like those two to work for me. They both have great manners and will help you with everything you need. It was my first time in Kuala Lumpur (hopefully not last) and if I will ever go back, I would stay in Novotel KLCC.

Azrul H. R. Couples - 18/09/2018 AccorHotels certified review
« ok ok la »

ok ok la

Cj Business - 17/09/2018 AccorHotels certified review
« No where up to Novotel standard »

Bed sheet, pillow and blanket have bad smell. Toilet had water leak. The washing basin was broken. However, breakfast line was very nice.

Thomas C. S. Business - 17/09/2018 AccorHotels certified review
« Dirty, poorly maintained outdated rooms with broken equipment »

Other than adequate food at breakfast and nice reception staff at the front desk the place was a dump. I gave sone pictures I will be posting on yelp to warn others to stay away from Novotel at any price.

Vonny Families - 16/09/2018 AccorHotels certified review

The location is perfect and worth paying for. The room is clean but i would recommend for refurbishing since it looks and feels old, the bed also not very comfortable.

Dcperera Business - 16/09/2018 AccorHotels certified review
« great, wish the food and washrooms were better »

food was ok.. it wasn't that delicious, washrooms there were women's hair beneath the carpets and the terrible hot water shower is either too hot or not at all since the cold side is pours pretty slowly

Gabriel T. W. Business - 15/09/2018 AccorHotels certified review
« Horrible. Hotel practically had no air-con. »

Very bad. Hotel was like not having any air conditioning in thd lobby and in the guest room. This is my second stay in 2 months. Both times rooms were badly air conditioned. Previous stay was executive premier room but air con was bad anc club floor was badly managed. 20 people waiting for food to be supplied.

Sundar Families - 15/09/2018 AccorHotels certified review
« Balanced »

Property was old, but we see it's well maintained and easily accessible to nearby attractions/malls. Helpful and cheerful staff, always willing to go extra mile. You've got a great team! Kudos!!

Ronald L. W. Business - 15/09/2018 AccorHotels certified review
« Hotel Facilities is run down »

Computer system at reception crashed and i had to wait for an hour before I was issued a hotel key card. However, the key card was unable to be read by the lift and had to exchange my card. When I reached my hotel room, once again my key card was not able to be read by the key lock system and I had to wait even longer. Total I waited for roughly 1 hour and 30mins, but staff service was excellent and helped me through this ordeal. Please re-visit your hotel's system and upgrade the TV channels as there were no international channels like CNN / Fox News / BBC. As a reputable name in the hotel industry, this is very alarming and I hope that you would look into this. Thank you

Siobhwn Solo - 15/09/2018 AccorHotels certified review
« Decent »

Courteous staff, decent sized room

Kongwl Families - 13/09/2018 AccorHotels certified review
« worn out suite, terrible front desk »

suite just like an old apartment, check in front desk staff (Jonathan) sour-faced, reluctant to and wrongly providing information regarding the exec lounge benefits, car park high charges for staying guest. The only plus point is your exec lounge staff (Mr Feroz), friendly and always ready to help.

Mohd A. S. B. R. Couples - 12/09/2018 AccorHotels certified review
« Don't expect anything great except for the location »

The hotel was kinda hot especially the room. The A/C in our room was not working properly and the hotel took a long time to fixed it and yet the room is still hot. They asked to change the room at 2am and it was not convenient for us so we decided to remain. The only good thing was that we were allowed for late check out but no other compensation given even though the stay is not up to what we expected. Pros - location, cons - everything else

F. S. Families - 12/09/2018 AccorHotels certified review
« Good services »

Very good location and service

Anonymous Couples - 12/09/2018 AccorHotels certified review
« satisfied except for toilet flushing noise »

woke up a few times at night due to the toilet flushing noise

Dr N. Solo - 12/09/2018 AccorHotels certified review
« i am very happy with my stay »

i am very happy with my stay - staff were very accommodative & helpful staff guided me correctly

Tc Y. Families - 12/09/2018 AccorHotels certified review
« Very unsatisfactorily! »

I lost a pair of pants and a shirt on the first day and the management could not give me an answer for it. When I reach home I realise 2 boxes of moon cakes were missing although I am very sure I did not leave any belongings behind

J. Y. Families - 11/09/2018 AccorHotels certified review
« Nice »

Nice to stay here and hope i'll come back

Family - 11/09/2018 TripAdvisor review
« Property in need of an overhaul »

The Property is needing a lot of updating and better staff training. There were many areas that fell short of expectations and many guests were unhappy. We stayed in the Premier Executive room and it was very basic. No information on the Executive Lounge was provided, either verbally or in the room information. Our second room was not ready until 5pm which I feel is unacceptable. The pool didn't have enough water in it (!) which made for a dangerous area. Food quality did not meet expectations. Overall, staff service was poor and most staff seemed disinterested in providing a quality service. Check in took 30 minutes and there was a huge queue of very unhappy guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicki T, Thank you for taking time to share your constructive feedback, it is important to us. Please accept our sincere apologies for not meeting your expectations during your stay. We recognize the dated hotel interior and we want you to know that renovations will take place in the coming months. It is our hope to welcome you and your loved ones back next year for a better experience. Best regards Susan Anthony General Manager Novotel Hotel Kuala Lumpur

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 247.00 MYR Non member rate
From 247.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates