Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

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3.5/5 3,803 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)
  • Other sports activities
    • Croquet
    • Karting facilities (Nearby)

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,809 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 3,803 reviews
TripAdvisor review
Solo travel - 13/12/2017
« Accommodating staff and clean rooms »

Staff was friendly and provided advice when asked. The place was clean and tidy. I slept well as the area was quiet and the curtains held back enough of the sun light. The location was also great at it was walking distance from some of the best malls and eateries.

TripAdvisor review
ertang Family - 13/12/2017
« Housekeeping not good »

Went to stay with my family and when we went out and left the please clean up my room sign at around 9am, when we got back around 3pm, the room is not yet cleaned and still have to call the housekeeping why it takes too long. We also saw a food trash near the elevator on the 1st day, but after 4 days the food trash is still there. So it means that the housekeeping is not checking on all the trashed surrounding the area. And the food trash you can smell it

AccorHotels certified review
Anonymous Families - 12/12/2017
« Room space small, toilet basin not in good order »

Dissatisfied. Will not stay again. Car park very narroe

AccorHotels certified review
N. T. L. Business - 11/12/2017
« fantastic »

I like the overall stay, but thing can be improved in the area like giving free shaver and toothbrush.

TripAdvisor review
Couples - 11/12/2017
« Great location in KL »

This hotel is in a great spot being only 50 metres from the excellent Pavillion shopping mall. the mall itself is one of the best in the world as well as being a great spot to eat, with an array of eating options from ultra cheap to upmarket. With the Monorail and new MRT stations another 200 metres away, it means a lot of KL is in easy reach. The hotel has been here for years and I have stayed here many times. I do however take one of the better rooms, usually a suite and why not? The prices for a great room here compared to a similar room elsewhere in the world are a great deal lower and there are some benefits included. The Premium floors are located at the top of the hotel so the view is better. You get much more space and storage, and you get access to the Club lounge which provides a light breakfast and drinks and nibbles in the evening at no extra charge. The team that looks after the club looked after me very well on this last trip and I would like to thank Pavitra, Feroz & Rekha for their friendly service. By the way Feroz makes an excellent latte. The management goes out of their way to address any issues and a couple of queries that I had were handled very promptly. One negative was the road noise from the odd boy racer very late at night does rise up from the street. But I'm not sure that they can do much about that.

AccorHotels certified review
Dominic Business - 10/12/2017
« Great staff and customer service »

Very attentive and nice staff. Great experience.

AccorHotels certified review
Norhyefieda A. Families - 10/12/2017
« Short Vacation »

I've always had a pleasant stay with Novotel KL City Centre (NKLCC) . Checking in a was breeze with Lawrence from front desk assisting in preparing the request for early check in as well as connecting rooms . Everything was in place during check in . Fairuz ( if I didn't get it wrong ) the restaurant manager also deserves to be commented . His sincerity & fast actions in assisting his team & ensuring the guests had a wonderful breakfast also catches my attention . Not forgetting Feroz from Club Lounge who serves us during the evening cocktails. Overall besides the great location , these gems really made our stay an awesome one . One thing for sure this time I can see more managers to 'walk the talk' . Im impressed to see Mr Suresh welcoming the guest . Well done NKLCC for having a superb team with passion & dedication to carry out the best services . I'm really looking forward for next stay in NKLCC ... till then, keep up the good job guys ,... NKLCC is undoubtedly my choice of hotel in KL .

AccorHotels certified review
Frederick Business - 10/12/2017
« Strategic location »

The hotel is located at a very strategic area. However, my recent stay was affected probably by a group of tour. They occupied the lobby area and it’s a bit affected the house guest

AccorHotels certified review
Aileen Families - 09/12/2017
« Clean and comfortable. »

Staff very friendly. The room is clean and comfortable. Just a few minutes away from Pavilion shopping center.

AccorHotels certified review
Tony Couples - 08/12/2017
« Nice location »

Check in was smooth, the staff served very well even I request to change the room due to some smell. The hotel is somewhat warn out but during improvement. Good breakfast.

AccorHotels certified review
I.w.vijayakumar Couples - 08/12/2017
« Not satisfactory »

Rooms were not comfortable,in fact stinking,vegetarian food was not available,sorry,moved back to Sofitel

AccorHotels certified review
Jesse E. Business - 07/12/2017
« Very very satisfied »

Éverything went well from check in to check out. Special mention to the lady ( sorry I forgot her name) who was extremely helpful when my wife and I checked in on 26th November. Likewise for the guy at the Concierge during our check out on 30th November. Please relay our thanks to them.

AccorHotels certified review
Dr. S. S. J. Couples - 07/12/2017
« Wonderful experience »

Felt like home away from home.

AccorHotels certified review
Aubrey G. S. Business - 05/12/2017
« Strategic location, comfort and value for money. »

The hotel is strategically located next to BB business area, major hotel chains, high class shopping mall down to traditional shopping experience. Plus the hotel rate is value for money with the best breakfast choice and friendly staff.

AccorHotels certified review
L. C. S. Families - 05/12/2017
« Great..gets better and better each time I return »

I like most a place where everyone understands and try to make it better ..and I get to enjoy the improvements from good to better..and from the usual to exceptional and beyond expectations..

AccorHotels certified review
N. T. K. C. Families - 05/12/2017
« Great location, can walk to Petronas twin tower. Nice and friendly staff. »

The hotel staff (at the front desk and luggage keepers) was very nice and friendly. We came late - at 9:15PM -and left our big luggage (to reach Petronas) but they showed nice and friendly attitude to bring it till our room even 10:30PM. Quick checking-in and out. Everything was in order in the room. Great position as we can walk to Petronas and Pavilion Mall.

TripAdvisor review
Solo travel - 05/12/2017
« Great Service, need to improve on upkeep »

Stayed in the hotel for 5 nights. First night was quite disappointing as room was not cleaned properly. Mini bar was very dusty, coffee cups & teaspoons had food crust and kettle had a dark stain inside which I was able to wipe off and showed the housekeeper how to do it. Clear indication that room has been vacant for some time and never refreshed prior to release. To think that this is a higher tier room (Executive). Second day they forgot to leave coffee sachets in the coffee/tea set up - it's complimentary so I did not make a fuss. Third day onwards, cleanliness was much improved. Water in the shower did not get as hot as I would have wanted, only lukewarm the entire time - I also did not complain as it was passable but I wish it was hotter as is the standard in all branded hotels. Service and staff friendliness was excellent. The Duty Manager who assisted me upon check out (sorry forgot her name) as well as the Concierge (I think his name was Ugaraja?) were very helpful and friendly. Very efficient too. I will come back to this hotel because of the location (next to Pavi) but more importantly because of the people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T6266BBnataliel, Greetings from Novotel Kuala Lumpur City Centre. Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We've relayed your comments to the Housekeeping team and extra training as well as consistent follow up are ongoing to prevent that from happening again in the future. This was by no means intentional but a poor attempt at customer care. On the other note, it is very heartwarming to hear when our staff have gone the extra mile for our guests, and we’ll be delighted to share your kind compliments to Ugaraj, as well as the whole team. Thank you again for your feedback as we very much value you as guest and hope that you will give us another opportunity to look after you. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

AccorHotels certified review
Anonymous Business - 04/12/2017
« Convenient location n friendly staff »

The location is super convenient with many shopping malls nearby and good food around. Staff is friendly

AccorHotels certified review
T. H. M. A. Families - 04/12/2017
« A very homely welcome by the hotel Team. »

The warm & sincere smiles greeting us at the Fromt Office by the very efficient Team with Miss Chin is one of the reasons why i return to Novotel KLCC regularly. My compliments also to Housekeeping for consistently maintaining the rooms to high standards of cleanliness inspite of the hotel being an old establishment. Not an easy task I’m sure. It’s always such a wonderful way to start a day when greeted & served by an efficient Restaurant Service Team over breakfast. My appreciation to the Restaurant Manager on duty on dates 28th-30th November for his attentiveness. I couldn’t help noticing how he is always busy helping out his Service Team by also clearing the tables, re-setting them, and checking on customers. That said, the breakfast experience would have been complete and memorable if the choices be improved. The quality of the foods is good. It’s the choices that’s lacking. It is, at best, ordinary. In fact it’s the same spread we had 2 months ago on our previous stay before November’s visit. We were actually shocked & disappointed to see no change or improvement in its choices. Perhaps the Executive Chef would like to gather his team of Sous to create a more delectable spread. Something to put a smile on the morning diners. Please excuse me, but the b’fast spread certainly needs a change to excite the palette. Concierge Team of helpful and responsive gentlemen...good one guys! Overall it’s still a happy stay for my family and me. And i plan to visit KL again this coming end January for a Cafe & Food Exhibition held at MECC. Once again, I take this opportunity to express our thanks to Miss Chin & her beautiful Front Office Team for their kind hospitality and attention to us.

AccorHotels certified review
Marg Couples - 04/12/2017
« Staff »

Staff were extremely friendly and very accommodating

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