Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,102 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Currently, close to our hotel

The Petronas Towers: Entrapment in Kuala Lumpur

From 01/01/2019 to 31/12/2019

At 707 m

Malaysia's National Day

From 31/08/2019 to 31/08/2019

At 1 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, King-size bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Size Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Executive Premier Room 2 Single Beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 1 King Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite 2 Single Beds

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Qing Zhen Chinese Restaurant

Type of cuisine: Thematic cuisine

Kindly be informed that the restaurant is temporarily closed from now until 31 May 2019. Sincere apologies for any inconvenience caused. Restaurant is opened again 1 June 2019. Thank you for your kind understanding and we hope to serve you soon.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Kuala Lumpur City Centre Meeting Room

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,849 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,102 reviews

Great staff!

TripAdvisor rating 3.5/5

Daydream18129738509 Solo travel - 18/05/2019 TripAdvisor review

This was my first solo trip out of my country, and my first time in Malaysia as well. To be frank, I was not expecting the room I got. I kind of expected a similar, if not the same, set up as the other Novotel I stayed at before. I had great sleep nevertheless. The hotel is currently under renovation. Maybe have that noted on the hotel description while the renovation is not yet complete? Set the people's expectations - availability of higher floor rooms, facilities, etc. The staff was great - nice, helpful and attentive. I look forward to staying here again.

remarkable experience for 3 days

Customer review rating 3.8/5

L., T. Y. Business - 15/05/2019 AccorHotels certified review

Check in and out were swift, wifi is strong, front desk is helpful, breakfast is satisfactory, bar lounge is relaxing and friendly. air conditioning is the major highlight because it has been improving in the past few years.

Short Break

Customer review rating 3.8/5

Alia R. Families - 13/05/2019 AccorHotels certified review

It was a great short break. The food was delicious but the dining place was quite uncomfortable due to the heat. Comfort level of the bed was so-so. Since the hotel is still under renovation, hopefully the newly renovated hotel will address both issue.

The hotel staff hospitality and strategic location is superb.

Customer review rating 3.8/5

Barudin K. Families - 12/05/2019 AccorHotels certified review

Staying in Novotel has been very good. The strategic location between Bukit Bintang and KLCC where both direction is just a few minutes walking distance is superb. The staff are very friendly and welcoming, from concierge front desk reception house keeping restaurant till front door security are excellence. But the air conditioning at the main lobby and restaurant need some cooling improvement. Its a bit warm and humid. Some flies are spotted in the restaurant during breakfast dining, probably due to the warm environment.

Power tripped

Customer review rating 3.8/5

Jerry Business - 11/05/2019 AccorHotels certified review

Power tripped on 4 May 2019 at room 1670, at 4am in the morning. Technician gave excuses that he is new here and isn’t sure of what to do. When the power was up, half of the toilet lights and corridor lights were not functional. Unpleasant nights rest.

Staff were friendly and helpful

Customer review rating 3.8/5

Tony R. Solo - 10/05/2019 AccorHotels certified review

A little disappointed in the fact that at the time of my stay renovations were in progress and the restaurant was closed. But the staff were great

Dear Tony R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. Sincere apologies about the closed restaurant, we know how much you would have liked dining there however we have had to make the difficult decision due to renovations. That said Qing Zhen Chinese restaurant will cease to operate as the whole of level 1 will be turned into the hotel coffee house, while Premier Lounge will be at ground floor. We do hope you will return nonetheless to try our our beautifully appointed rooms next year! Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

The staff at the hotel were magnificent

Customer review rating 3.8/5

Anonymous Couples - 10/05/2019 AccorHotels certified review

The first night was terrible. The room was run down and smelt of cigarette smoke. There was mildew in the bathroom and a large wet patch just outside the bathroom door which seemed to get bigger overnight. We asked to be changed to another room after our first night and the staff were extremely helpful. They arranged another room which was a vast improvement and we settled in for a very enjoyable stay.

Dear Rod T., Thank you so much for your positive and honest feedback. Sincere apologies for the overall room condition; we are working our best to get this fixed during on-going renovation works. You will be pleased to know that all guest rooms in future will be strictly no-smoking so you can expect a more comfortable stay. Thanks again for your support and we hope to see you soon. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Michael N.

Customer review rating 3.8/5

Michael N. Business - 10/05/2019 AccorHotels certified review

Totally unhappy with the room. 1st room, the cable TV was not working and couldn't resolve the problem by tech, toilet flushing system faulty. 2nd room, last night stay, the whole tv entertainment totally non- functioning. Our bed was two twin beds joined to be queen size and not a regular queen size bed, so uncomfortable in our sleep. We were told the hotel was fully booked and no more options. We voice this to one of the manager and nothing could be done.

Very dissatisfied!

Customer review rating 3.8/5

Aniruddha B. Solo - 10/05/2019 AccorHotels certified review

Very dissatisfied as your motto seems to be only money. My travel was delayed due to visa issue, but I was charged for the same.. On the booking.com portal there are tall claims.. Anways, if a guest faces problem, being in service industry, this request should have been considered and I should have not been charged. I appeal to the senior managers to note and pass on the refund to me. Thanks.

fair experience you can get at similar class hotels.

Customer review rating 3.8/5

Aidy Business - 09/05/2019 AccorHotels certified review

normal hotel experience, no signature experience, rooms are not 3-star standard, food variety not attracting, staff are not friendly and every time i come to this hotel just like first timer even though a regular., many need improvement. i choosed this hotel because i like the bridge walk connecting to various places.

Dear Aidy A., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations, most notably on guest experience. We want you to know that we value all our loyal customers, some of whom have become like family over the years; please accept my sincere apologies for not delivering the 4-star experience. Just to share, we are in the midst of renovation which is set to complete next year. This will include new Premier Lounge, coffee house, new bedding, furnishing and fittings in all the rooms. It is our sincere hope you will return for a more pleasant stay in the same great location you love. Thanks again for your support and loyalty. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

It's convenient for travelling.

Customer review rating 3.8/5

Naphatsorn V. Business - 09/05/2019 AccorHotels certified review

Your staffs are friendly and good services. The ventilation in breakfast is not good, no-air conditioner cover all room. Bed size is not big that I thought, it is small when compare with another hotel in same type.

I would like you to set up a smoking floor after renovation

Customer review rating 3.8/5

Mickey Solo - 09/05/2019 AccorHotels certified review

After completing my reservation, I received an email from the hotel "We have not smoking room". As I chose a non-cancelable plan, I can't do anything. Please post important information clearly before booking. But, I could stay smoking room finally because "before renovation". I would like you to set up a smoking floor after renovation. The room was clean and spacious, very satisfied. However, although I was applying for late checkout already. But I received a reminder from front desk at 12:00 nn and he said "It's time for checkout". One more thing, I sent the shirt to the laundry. but didn't return for 2 days. I think there is a defect in the communication system. Although I think good hotel, but I was disappointed at this time.

Tidy, clean and available.

Customer review rating 3.8/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

Got a good room at short notice. Very comfy bed.

Dear Mr H., We very much appreciate your comments and support and are happy that you enjoyed your stay! We hope to serve you again after renovations next year. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

excellent support from checkin and concierge

Customer review rating 3.8/5

Robin H. Business - 09/05/2019 AccorHotels certified review

very kind helpful staff the employees tried hard to assist tv didn't work

Dear Robin h., Thank you so much for your positive and honest feedback. Sincere apologies for the overall room condition; we are working our best to get this fixed during on-going renovation works. You will be pleased to know that all guest rooms in future will be fitted with new TV sets, so you can expect a more comfortable stay. Thanks again for your support and we hope to see you soon. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

excellent

Customer review rating 3.8/5

Rubyvinof Families - 08/05/2019 AccorHotels certified review

friendly and helpful staff.comfortable bed

Dear ruby v., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Perfect as always

Customer review rating 3.8/5

O. A. Solo - 08/05/2019 AccorHotels certified review

Excellent, except one small incident at hotel bar, concerning Hotel’s Welcome Drink voucher for Silver Member.

Dear A. O., Thank you for your support, apologies about the Welcome Drink as we only serve our signature drink at the moment. Despite this we hope you will return after our renovations complete. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Moderate room and non variety breakfast

TripAdvisor rating 3.5/5

Voyage64079512886 Family - 08/05/2019 TripAdvisor review

The non renovated room is quiet old. The warm water is too cold in rush hour (6am - 9am, 5pm - 9pm). The room cleaning service is good. The breakfast is non variety. i ate fired rice with curry chicken and sausage for 4 day!!. No drinking water was served at breakfast, (only juice, detox water and milk)!!!

Service lovely. Room less than satisfactory. Breakfast excellent

Customer review rating 3.8/5

F. Couples - 07/05/2019 AccorHotels certified review

Location good for everything we wanted. Staff always helpful and very pleasant. The room left a lot to be desired. TV did not work on several occasions, bath was very slippery, the rack for towels fell off, the finish in the bathroom was very patched up.

Customer review rating 3.8/5

Maxim Solo - 07/05/2019 AccorHotels certified review

Great attitude, amazing breakfast

Dear Maxim K., Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur

Dr

Customer review rating 3.8/5

L S. C. Business - 07/05/2019 AccorHotels certified review

staff very courteous and obliging the bedside light was fixed and low in intensity and was difficult to read in bed

Dear Luk C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. We will soon introduce better lighting in our new rooms, so we hope you will return after renovations for a much better stay! Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur
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