Hotel - Novotel Kuala Lumpur City Centre
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Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

2 Jalan Kia Peng 
50450  KUALA LUMPUR
MALAYSIA

3,727 reviews
TripAdvisor Rating Based on 3,727 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)
  • Other sports activities
    • Croquet
    • Karting facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,535 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 3,727 reviews
TripAdvisor review
vcxx1920 Friends getaway - 21/09/2017
« Fine Stay but bad hospitality »

Hotel was alright, usual Accor Hotel standards. However, as a Gold Card Member and after experiencing the hospitality in other Hotels (Bangkok, Hongkong etc.), I must say there was little to no hospitality or even any form of welcome from the reception staff. This is definitely disappointing. However, I must mention that the concierge and housekeeping staff were very friendly and helpful in bringing us mineral water and the rooms are always clean. As such, it was a fine stay but could do better in being more welcoming.

AccorHotels certified review
Muno Business - 19/09/2017
« Strategic location and friendly staffs »

All in all a very good stay for my 3 days stay. The most important needed is the bathroom shower need to further improved. There is no improvement for the bathroom shower since the last time I stay few years back. The housekeeping need to be standardized. Booked two rooms during my stay. Each room have different thing missed out. One room only have one towel. One room have one slipper provided. One room have none.

AccorHotels certified review
Eng S. T. Families - 19/09/2017
« Director »

Although I had booked the room for 2 persons (my wife and I), there was only one bath towel and no tooth brushes. But this was immediately rectified when we asked for it. However I would like to commend the staff especially the concierge, the supervisor Mr Feroz and the head chef Mr Saravanan who were exemplary in their services towards us. Keep it up guys. The hotel conditions are old and jaded, needed to have do some upgrading

AccorHotels certified review
Susan M. Business - 18/09/2017
« Always a delight to stay here. »

Once again I experienced excellent service with genuine warmth and hospitality during this stay. As a regular stayer, staff remember and acknowledge me on arrival and continue to demonstrate their commitment to please throughout the stay. The executive lounge manager, Feroz, is a huge asset to Novotel. He is possibly the hardest working and most committed staff member you could wish for. It is a shame he will have to leave in a few months when his visa expires - Novotel should do all they can to retain his services. I am looking forward to the results of the renovation to further enhance my positive experience whenever I stay.

AccorHotels certified review
N. T. S. Business - 18/09/2017
« I was dissatisfied with hotel facilities »

The room was in a very poor condition. I thought my room was very next to general water flush systems of the hotel. The noises from water flush systems is very loud and disturbing, particularly at night. The shower is extremely terrible and dangerous. The tube of the shower was torn off. I was near missed to be scalded and burned with hot water from this broken shower. The breakfast was also very poor. There was very little food selection. The tables and chairs were in very tight arrangement. When you moved out or in, it was easy to disturb the other people around and next you. I was very surprised with this hotel Novotel KL. I have been living in many hotels in Accorhotels including Novotel, but this one the worst. "Totally disappointed" is my experience with this hotel.

AccorHotels certified review
Dk Business - 17/09/2017

Room was very dimmed. 2 of the ceiling lights were not working. Bathtub was choked. No bedroom slippers.

TripAdvisor review
Business - 17/09/2017
« Good location »

Very good location as it is right in the centre of town. The staff for very attentive and the food good. However, the hotel does need some work as the rooms are rather tired. Perhaps some work on the rooms would be good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stevenmarkb2017, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for sharing your hotel stay experience with us. Our location is very much a plus and we are pleased to know you enjoyed it. Also thank you for the warm words on our best asset - our attentive and friendly staff. It means the world to us and it drives us to give better services in the future. At the same time, we certainly understand that the hotel is need of a refurbishment which is why we are following up closely with the owning company to carry out refurbishment plans in the near future. We really appreciate your support and we look forward to having you back here soon. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

AccorHotels certified review
Lily Couples - 14/09/2017
« Lovely hotel walking distance to KL Pavilion »

Check in was efficient & the Junior Suite was spacious & comfortable. A bit more lighting would have made reading in bed a lot easier. The Club was good although choice of red wine was below par. Staff were great. Very relaxed atmosphere. Would definitely stay here again.

AccorHotels certified review
Ali-nargess Families - 13/09/2017
« Not bad but expected Satisfied. »

The main and the most positive point of NOVOTEL: very close to shopping center; pavilion, meal shops, etc. As I had two or three times of experience in NOVOTEL in the other countries, so I eagerly decided to stay in your hotel in Kualalumpur another time with my family. But due to one or two simple problems I could not be able to enjoy this time; Improper room cleaning and clogging the washbasin.

AccorHotels certified review
Anthony C. Couples - 13/09/2017
« Nice hotel in a good location »

Stayed 2 nights in our first visit to KL. Hotel is very centrally located and major sights, shopping and dining areas are within walking distance. There is even an air-conditioned walkway to the city center from the hotel area which is a good idea. I got a massage in the facility located in level 4 which was fantastic. Staff are pleasant and helpful. Facilities may not be first class but pretty good value for money. Breakfast is included and pretty good although the restaurant gets crowded in the mornings. Overall a very pleasant stay.

TripAdvisor review
Family - 12/09/2017
« I am a regular customer and always glad to stay at the Novotel »

I am a regular customet and am very glad tobstay at Novotel.Foryears I have been staying there .The location is as you know is near of Pavilion Bukit Bintang the aquarium KLCC Ampang.The hotelnstaff is very warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear kieungad, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your awesome review and we are humbled by your tribute to the service and location. Also your kind words keeps everyone in the team going and we will work harder for a better service. We really appreciate your support and we look forward to having you back here soon. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

AccorHotels certified review
Anonymous Business - 10/09/2017
« Hotel is best location »

Great location just across from The Pavilion and a short walk away from the KLCC. There is an escalator and walkway just across from the hotel that leads directly into The Pavilion with all its great bars, restaurants and shopping. The same walkway also leads to the KLCC, but walking along the street is actually faster. The room was reasonably comfortable but all the furniture is a bit dated and needs to be replaced. The bathroom was fine but had a bathtub/shower combination rather than a shower stall. The air-condition worked reasonably well which was not the case with the room of my colleague during our 4 days stay (room 1218).The air-condition in the buffet breakfast room "The Square" was broken and was very warm, so we had to find a table right next to the lobby entrance which was air-conditioned. The buffet breakfast had a limited selection of everything compared to some buffet breakfasts we have seen in other Novotel hotels.

AccorHotels certified review
Ltassakka Couples - 10/09/2017
« Super Great value for money ! »

We enjoyed the convenience of the area where hotel is situated. Basically we could (and we did) walk everywhere. Staff are great and very efficient. Super easy Check in /out process. Good experience overall except for the limited choice of aminities and the super low bed base.

AccorHotels certified review
Anonymous Business - 10/09/2017
« basic service does not ready ex. Drinking water, towel »

Not quite satisfy

AccorHotels certified review
Mustafa M. Business - 08/09/2017
« Novotel klcc does not live up to the nane »

Hotel needs a make over as rooms are a little run down. Staff should be more attentive to guest needs.

AccorHotels certified review
R. S. Couples - 08/09/2017
« Nice hotel, great place to stay »

Over all, it was a nice hotel with very accommodating staffs. Only one thing, I ordered a glass of ice for me to put on my swollen finger, but the waiter took more than 1 hour to provide the 1 glass of ice.

AccorHotels certified review
Bill P. Business - 07/09/2017
« Wonderful staff, average facilities »

All staff were fantastic - friendly and very attentive. Breakfast was also first class. My only complaint would be the condition of my room. The toilet flush was faulty, the sink was very slow to drain, and the hot water wasn't hot. Also the carpet needed replacing and the walls painting. The wifi connection was intermittent - frequent drop-outs during Facetime voice calls, at all times of day.

AccorHotels certified review
Suryakenchana O. Families - 06/09/2017
« Memorable »

We were greeted with a very warm welcome. A remarkable and responsive team was alert to our needs.

AccorHotels certified review
T. T. U. Couples - 06/09/2017
« Excellent customer service »

Although just a short 1 night stay, Kusmawati (Duty Manager) and Customer experience Manager on duty really made me and my wife feel very comfortable. It's the excellent customer service that brought us back. Rest assured we'll be back in the future.

AccorHotels certified review
Rodney R. Families - 06/09/2017
« Worse Accor stay to date »

I had 4 rooms on club level for my family and it certainly did not live up to the standard I'm used to for Accor. The rooms were not regularly cleaned (we had to ask the desk), the club lounge was lacking (certainly not evening cocktails as described in the booking), the place was falling apart (had to ask for a electrician 3 days then he finally came to fix one light, plug in the plug which had melted - I would not have plugged it into power at all - and to fix a light that stayed on all night). My son got zapped and still no urgency about this. The entrance desk did nothing to progress these, only Feroz on club level chased these up for us. The downstairs lounge couldn't get an order right (with the limited variety they had). My son almost got stuck in an elevator when we started to enter it and suddenly the lights and numbers went off and the door closed with the air conditioning suddenly ramping up. We literally had to block the doors to get him out (we were told that someone must have been smoking on our level). Scary stuff. To get drinks at the pool took 45 minutes after getting someone to the bar. The only person who was helpful was Feroz on Club lounge, he was great.

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