Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,934 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 255.00 MYR Non member rate
From 255.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

d
3.8/5 AccorHotels Rating 3,330 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,934 reviews
Hktraveller Couples - 17/07/2018 AccorHotels certified review
« In Dire Need of Upgrades »

Location is excellent. Staff overall were good and friendly, need to keep this up. Room feels so dated and carpet has that old smell to it. Bed was slightly on the hard side too. Toilet also looks old. Breakfast was below average, most of the dishes were cold (except for the bread pudding and toasted bread)

Tengku D. Business - 17/07/2018 AccorHotels certified review
« Unhygienic »

The hotel's location is great, walking to KL Convention Centre was a breeze but i might think twice before staying here again due to the hygiene issues at the hotel. You should sanitize the door knobs, the remote controls, the shower curtains, the towels, the bedding, the pillows and especially the carpet. Just stepping on to the carpet, i could feel the dirt sticking on my skin. The moment i entered the room, there was a really bad smell. The sink area and working desk felt OILY so i didn't want to do my work there. Wouldnt bring my family either. But i really do hope this improves because if it wasnt for the bad hygiene it wouldve been a wonderful stay.

Tze J. C. Families - 17/07/2018 AccorHotels certified review
« Just OK »

The hotel has an amazing location. However, the room furniture is a little dated and unfortunately, housekeeping was a little too early. Have requested to come back later and unfortunately, this did not happen. In the evening, a request was made to the front office and this was not being performed as well. Soundproofing could be done much better if there is a re-vamp going on and definite would like to see the hotel in a much better situation in the future. Would definitely visit again.

Jaybalan R. Solo - 17/07/2018 AccorHotels certified review
« Unsatified »

When I check in,mr.justin serve me..his customer service need to polish and the room he give me very sad to say..never imagine Novotel have this kind of bed like 2 star standard..check inside room no water bottle...take shower and go down for eat outside hotel,before left hotel for late dinner,remind mr Justin for 2 water bottle..return back 3am still no water bottle..col back him at reception..and he still working ..I say Justin my bottle haven’t reach my room..this kind of service is very poor for Accor Hotel chain..I’m regular guest for your Novotel..I most feel good and happy at Novotel Taiping..their staff all good..Hope u can send me.justin to more customer service course and hope can handle guest in good humour..tq no more Novotel KL for me..

Anonymous Business - 15/07/2018 AccorHotels certified review
« Overall satisfactory »

I have no big complaints except the rooms are too outdated. Please consider upgrading the rooms to compete with the other surrounding places. For me, it is a letdown.

Mohammadhossein R. Couples - 15/07/2018 AccorHotels certified review
« Just room for rest »

Break fast was boring, room was very regular, staff was very kind and profesional, room cleans time was the worst they came in 9 AM!!! I was in bed!!

Anonymous Families - 14/07/2018 AccorHotels certified review
« Worst hospitality and room conditions »

I had chosen Novotel as a last minute option but that was my biggest mistake the hotel room was thinking everything was out of place bedsheets were dirty and even your bathroom was thinking

Praveen R. Business - 13/07/2018 AccorHotels certified review
« mr »

very bad experience , shortage of staff and front office had no clue on checkin and checkout .. room key did not work .. to get in to my room i had to spend 30 mins as the room key does nt work . overall experience is very dissatisfying ..never thought accor group would operate like this ..

Anonymous Business - 13/07/2018 AccorHotels certified review

The bed mattress should be changed is kind of old. The breakast was great n your staff service was friendly and very helpful to me when I had problem using the key card, keep up the good service n keep smiling!

Family - 12/07/2018 TripAdvisor review
« Holidays with family »

We arrived on 3 July for 2 nights stay and we got refer to the room which had different welcome from other accor hotels which we'd stayed before. The room is quite small, dark with small twin beds too, which before i already asked for upgrade if the rooms are available. Luckily, i called again to the lobby, asked the reception to have a change and we got a better room. The room boy, security are very kindly and helpful. Only felt not satisfied at first because no welcoming for member and got terrible room. Breakfast is also not bad, with free for children below 16, is a nice compliment for guests. Hopefully, with the good location also improve good service for guests. Thanks.

Michelle Business - 11/07/2018 AccorHotels certified review
« Great location but a few small problems »

I have stayed here a few times, mainly due to the position. The staff are very good, the restaurants and bar is good, rooms are great but the bathrooms could do with a refurb and only lukewarm water before 8am. Internet really not good, and a few problems with reception.....

Brian Business - 08/07/2018 AccorHotels certified review
« Terrible »

Room was not ready on time, lunch was not good, breakfast was not good, poor service. Never staying here again.

O.m Business - 08/07/2018 AccorHotels certified review
« Hotel old furniture and not helpful for accors member »

There is no different for the accors member and any outside customer in this hotel , they are not solving any issue happen with the member or not solve or study the suggestion or complain from the applicant or try to do something or gives priorities to the accor member.

T. N. Business - 07/07/2018 AccorHotels certified review
« Mr. »

In fact I was expecting Novotel to email me the survey but apparently it didn't come in as quickly as in other Accor hotels which usually I can receive on check-out day or next day. When I didn't receive my points upon checking Accor website, hence I actually feedback to them this morning 7/7/18 including my unpleasant stay feedback. 1. Upon check-in, I’ve presented my Accor membership card together with my passport to the reception. Apparently, I was also not given a welcome drink being a Silver status. Did the reception make any input/update, I've no idea. 2. Lift Access : Key Card insert to lift slot, card with small arrow print creates poor & unclear confusing side on where to slot in. 3. Showerhead : Unable to control the water temperature and was on constant hotness. Handle was move to each position and hold for long time to trying to get cold or a comfortable/moderate temperature but all left, right & middle on hold to try out still remain HOT temperature. 4. Worst of all, only after next day morning going out for breakfast then I discover the door once close but not locked! Cannot imagine if someone just able to get in without a key card and my stuff can be stolen. I tried few times, close the door, wait a while & then push handle and door opens. I was given a room with faulty door without security. My worst experience stay. 5. Outside of hotel looks good but internally many things are old from old lift, to old room carpet, furniture etc. Importantly now is to have my stay points credited and updated. Membership : 30…3792 Appreciate your investigation & reply, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience, I am sorry you had to experience this during your recent trip. As communicated via personal email we trust this issue has been resolved. Despite this we sincerely hope to be able to serve you again. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Anonymous Business - 06/07/2018 AccorHotels certified review
« Awesome »

Thank for making all of us as the special guest! All of us do love your services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pinyapat, Thank you so much for leaving us an excellent feedback, it is always a pleasure to hear what a difference my team and I have made. I have shared this with the team in our group meeting and will encourage them to deliver the "Feel Welcome" promise to all guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

817wongw Business - 06/07/2018 TripAdvisor review
« Shower/ Sound Proof »

Shower temperature was not adjustable. It either got too hot or too cold without sensible temperature calibration on the shower knob. I had a feeling it’s either the hot water pump that was too strong or cold water pump was too weak. The room was not very sound proven. Sleep was occasionally disrupted by the loud hissing and water flowing sound from the shower in the room immediately above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir/madam, Thank you for your feedback about your stay. I am very sorry that you were inconvenienced by the shower temperature as well as sound from the water pipes. We are highly aware of this and will highlight to the owning company for their knowledge. Please accept my sincerest apologies and we hope that you will give us the opportunity to serve and welcome you in the near future. Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Brian H. Couples - 04/07/2018 AccorHotels certified review
« Convenient & great Location »

Hotel situated at strategic location where convenient to go shopping mall, find food & easy access to transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you for your 5 star rating! We look forward to seeing you again. Best regards, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Somprasong S. Business - 04/07/2018 AccorHotels certified review
« Horible »

Very bad experience - poor maintenance - unprofessional staff - very friendly security staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Somprasong, Thank you for taking the time to share your honest feedback with us, your valuable comments will certainly help us improve. Sincere apologies for your encounter with the staff, we will look into improving this immediately, on the other hand we are delighted to hear that security personnel made you "Feel Welcome"! Just to share with you, the owning company of the building has given the green light to renovate the hotel interior. I will be sure to bring this up in particular to their attention to prevent such issue from occurring. Rest assured your comfort and well-being is our priority and we thank you for allowing us to improve over time. Sincerely Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Shu-Jen T Business - 04/07/2018 TripAdvisor review
« TIred and aged in product and service. In desperate need of a makeover. »

Food in lounge improved immensely since last visit and extra privacy is much appreciated. Still lacking in service overall. Crew / team needs some boost / encouragement albeit selling an old product. Value for money for basic product and service. Infinite PRO: LOCATION

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shu-Jen, thank you for your honest feedback which I have shared with the team in our operations meeting. We are aware that our product is tired; rest assured this will be addressed when we carry out refurbishments later this year. Together with the perfect location I hope to have future opportunity to welcome you back for a brand new experience! Thank you and best regards, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Ama Solo - 03/07/2018 AccorHotels certified review
« Bad air conditioning, bad bed mattress »

Nice location and staff but bad environment inside the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulla A., Thank you for taking the time to tell us about your stay; please allow me to express my sincerest apologies. While we are happy to hear you enjoyed the location, please accept our sincerest apologies with regards to the hotel environment. I am pleased to share with you that our owning company is planning to carry out renovation to all our rooms. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 255.00 MYR Non member rate
From 255.00 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates