Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,115 reviews
Novotel Kuala Lumpur City Centre
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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Currently, close to our hotel

The Petronas Towers: Entrapment in Kuala Lumpur

From 01/01/2019 to 31/12/2019

At 707 m

Citrawarna Festival

From 01/09/2019 to 01/09/2019

At 1 km

Kuala Lumpur Festival

From 01/07/2019 to 31/07/2019

At 1 km

Malaysia's National Day

From 31/08/2019 to 31/08/2019

At 1 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, King-size bed

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 2 Single Beds

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Size Bed

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Junior Suite 2 Single Beds

  • Max. number of persons: ‌4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: ‌4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Qing Zhen Chinese Restaurant

Type of cuisine: Thematic cuisine

Kindly be informed that the restaurant is temporarily closed from now until 31 May 2019. Sincere apologies for any inconvenience caused. Restaurant is opened again 1 June 2019. Thank you for your kind understanding and we hope to serve you soon.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,891 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

4,115 reviews

Very comfortable and clean, great staff

Customer review rating 3.8/5

Elsie H. Families - 19/06/2019 AccorHotels certified review

I found your staff were fantastic unfortunately I had some problems with the air condition in our first suite although this was attended to promptly and we were moved to another suite . The last couple of days I had no water in the room we had next to our suite, ie no toilet or shower, fortunately I was able to use the other bathroom attached to the suite, was offered the use of shower etc in a separate room. The hotel was undergoing renovations which we were aware of I just feel the completed rooms could have been checked more thoroughly, I was compensated for the inconvenience and as I said the staff were fantastic and the hotel was very comfortable and is in a great location.

Customer review rating 3.8/5

Sharon Business - 19/06/2019 AccorHotels certified review

The bed in our twin room is relatively small. The mattress for the additional bed is worn out, it leave marks of the spring on my body the next morning

Disapointed service

Customer review rating 3.8/5

Adriel Families - 18/06/2019 AccorHotels certified review

when we want to check in. we must wait one hour. they said that the room is full. but after i wait one hour, i complain to the receptionist. because another guest can inside the room after they check in. Bad signal wifii

Good Location, Run down hotel, poor service specially for Accor Club Members

Customer review rating 3.8/5

Abhay P. Business - 17/06/2019 AccorHotels certified review

I stayed for 6 nights and I selected hotel as I am an accor club member. The check-in was smooth however the room was very ordinary with limited facilities. The phone lines were not working and not fixed after 2 complaints. It was run down room. Next day the internet started fluctuating and it was not fixed for 24 hours. Next day, I literally had to rush from coffee shop to coffee shop to take an online call as there was no internet in the hotel. This was the biggest low point in the stay. After my request my room was changed and it was much better. The food was good and reception staff is courteous. There is limited options for asian vegetarian in the breakfast menu. I was very surprised with the poor service provided to an Accor Club Member and no recognition or extra benefits provided during the stay.

Good

Customer review rating 3.8/5

L. Business - 17/06/2019 AccorHotels certified review

Good locations and convenient. Just a bad about the lobby / Cafe air conditions, it's too warm

Helpfull and smiley staff

Customer review rating 3.8/5

Fx A. R. Business - 16/06/2019 AccorHotels certified review

Although my room wasn’t being upgrade like usually at Accord Group Hotel and can’t access the lounge because still under renovation, but I’m still satisty with helpfull and smiley the front desk officer (Shamalea), the oldman at the breakfast room so warm and friendly to every one at breakfast session, the doorman (Dorna) whom always remind me to beware of the pickpocket :).. and nice to see Ferez again whom bring my suitcase to my room and offering his help if I need something

Customer review rating 3.8/5

Val S. Couples - 15/06/2019 AccorHotels certified review

Was great position and very friendly staff.

Poor. Very poor.

Customer review rating 3.8/5

Nick H. Business - 15/06/2019 AccorHotels certified review

Poor. Very poor. Room barely adequate, no WiFi for long periods, very weak WiFi the rest of the time, lamps in the hotel room barely adequate. Shower primitive and did not deliver hot water in a timely way.

Customer review rating 3.8/5

Albert Families - 14/06/2019 AccorHotels certified review

It was good, except there was unpleasant smell outside my room. I believe the smells came from the carpet. Other than that, it was a pleasant stay.

Dissatisfaction!

TripAdvisor rating 3.5/5

chiangsm Family - 13/06/2019 TripAdvisor review

Bad Experience. At the registration counter to check in (around 2.30pm), the front office has collected my IC for verification and check in purposes. Thereafter, I was told that no room was available. Since i have not taken my lunch, I proceeded to Pavilion for lunch and hopefully after I came back from my lunch, room is availabe. So, I left. The receptionist did not return my IC and without realising that I have left my IC with her, I adjourned for lunch. I came back around 3:30pm to check in and I was to take out my IC to the front office, I then realised that my IC was not in my purse. I asked them to check as I remembered then so clearly that the front office did not return my IC and I did not take out the IC at all during my lunch. So, it must have left with them. They search through around but could not find my IC too. I was so ancious thinking of the procedures involved if I were to report police for lost of IC as I was from outstation. Moreover the hotel is under renovation now, the notice sets out the renovation time from 10am to 4pm every day, except Sunday. But on the next morning as early as 9:30am, the drilling noise woke me up!! Why the renovation work not according to schedule? Why start half an hour early than promised??

Decent hotel with good value

TripAdvisor rating 3.5/5

Dragonp39 Friends getaway - 12/06/2019 TripAdvisor review

Hotel staff is friendly and nice. The only draw back is the internet connection. It's probably the slowest that I ever encounter Room is clean but can start to see the ageing of the interior and fixture

Hotel Stay

TripAdvisor rating 3.5/5

Excursion12944716581 Family - 11/06/2019 TripAdvisor review

Location very convenient & strategic towards Pavillion & Suria KLCC shopping malls as within walking distance. Hotel room is clean but old. The shower heater is not functioning well. Missed out to provide us tooth brush set. We have a connecting rooms with kids & this is absolutely excellent for a family. More spacious.

Great accommodations and facilities

Customer review rating 3.8/5

Thomas L. Couples - 10/06/2019 AccorHotels certified review

Everything was great, except that the spa venue was empty. My wife and I were looking for ear candling but when we arrived at the spa, there was no staff in sight (about 11am). We waited for 15mins before deciding that there wasn’t going to be any staff. We had to take a cab elsewhere for the service.

Not satisfy

Customer review rating 3.8/5

P. Families - 05/06/2019 AccorHotels certified review

Room was dirty. Room was dark. Bed was not good. Food is average.

Location location location

Customer review rating 3.8/5

Ng, S. Couples - 04/06/2019 AccorHotels certified review

Friendly staff. The hotel is located strategically near Pavilion Kuala Lumpur. The room is clean & tidy.

Worst check ub ever

TripAdvisor rating 3.5/5

mogawarta Solo travel - 04/06/2019 TripAdvisor review

Coming in the hotel i felt Onwelcome as accor Gold member iv been downgrated to worst room whit alot issue Until Miaa megashi thug the shift and send to welcome later and gift and move me to better room . thank you Miss Megashi and special thanks to Mr ANDY

Thank you mogawarta for sharing your feedback with us. Please accept our apologies for all the inconvenience caused, though we do appreciate your understanding as we undergo renovations. I'm glad to hear that the Assistant Front Office Manager Magesh was able to make your stay more comfortable, Andy included. Looking forward to welcoming you back next year. Best regards, Susan Anthony General Manager Novotel Hotel Kuala Lumpur

Personalize service

Customer review rating 3.8/5

Stephenie Families - 03/06/2019 AccorHotels certified review

Concierge person in charge personalized service on address me with my name. Slight inconvenience when my room door was not auto-lock. Luckily I managed to noticed it and called engineer to quickly fixed it.

Prefer twin bed rather than king size bed

Customer review rating 3.8/5

Angie C. Business - 02/06/2019 AccorHotels certified review

Prefer twin bed rather than king size bed

Convenient location but revovation needed for an aging hotel

Customer review rating 3.8/5

N. Y. F. Business - 02/06/2019 AccorHotels certified review

Overall very convenient as the hotel located at the center of the city, most of the shopping mall within walking distance. Room furniture seems like aging and require to improve, especially carpet.

Regular guest but same poor service experience.

Customer review rating 3.8/5

Aidy Business - 01/06/2019 AccorHotels certified review

Same service level experience, not even 3 star service experience. Even your security guy can giv better service.

Dear Aidy A., Thank you for taking the time to tell us about your experience here. I am sorry to hear that your encounter with the service team had not been up to expectations. Rest assured I have shared this with the team for their immediate improvement. On the other hand we do give recognition to the security personnel Dorna who regularly gets compliments! We hope you will visit us again after renovations to experience the new rooms. Sincerely, Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur
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