Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,929 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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3.8/5 AccorHotels Rating 3,317 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,929 reviews
Family - 12/07/2018 TripAdvisor review
« Holidays with family »

We arrived on 3 July for 2 nights stay and we got refer to the room which had different welcome from other accor hotels which we'd stayed before. The room is quite small, dark with small twin beds too, which before i already asked for upgrade if the rooms are available. Luckily, i called again to the lobby, asked the reception to have a change and we got a better room. The room boy, security are very kindly and helpful. Only felt not satisfied at first because no welcoming for member and got terrible room. Breakfast is also not bad, with free for children below 16, is a nice compliment for guests. Hopefully, with the good location also improve good service for guests. Thanks.

Michelle Business - 11/07/2018 AccorHotels certified review
« Great location but a few small problems »

I have stayed here a few times, mainly due to the position. The staff are very good, the restaurants and bar is good, rooms are great but the bathrooms could do with a refurb and only lukewarm water before 8am. Internet really not good, and a few problems with reception.....

Brian Business - 08/07/2018 AccorHotels certified review
« Terrible »

Room was not ready on time, lunch was not good, breakfast was not good, poor service. Never staying here again.

O.m Business - 08/07/2018 AccorHotels certified review
« Hotel old furniture and not helpful for accors member »

There is no different for the accors member and any outside customer in this hotel , they are not solving any issue happen with the member or not solve or study the suggestion or complain from the applicant or try to do something or gives priorities to the accor member.

T. N. Business - 07/07/2018 AccorHotels certified review
« Mr. »

In fact I was expecting Novotel to email me the survey but apparently it didn't come in as quickly as in other Accor hotels which usually I can receive on check-out day or next day. When I didn't receive my points upon checking Accor website, hence I actually feedback to them this morning 7/7/18 including my unpleasant stay feedback. 1. Upon check-in, I’ve presented my Accor membership card together with my passport to the reception. Apparently, I was also not given a welcome drink being a Silver status. Did the reception make any input/update, I've no idea. 2. Lift Access : Key Card insert to lift slot, card with small arrow print creates poor & unclear confusing side on where to slot in. 3. Showerhead : Unable to control the water temperature and was on constant hotness. Handle was move to each position and hold for long time to trying to get cold or a comfortable/moderate temperature but all left, right & middle on hold to try out still remain HOT temperature. 4. Worst of all, only after next day morning going out for breakfast then I discover the door once close but not locked! Cannot imagine if someone just able to get in without a key card and my stuff can be stolen. I tried few times, close the door, wait a while & then push handle and door opens. I was given a room with faulty door without security. My worst experience stay. 5. Outside of hotel looks good but internally many things are old from old lift, to old room carpet, furniture etc. Importantly now is to have my stay points credited and updated. Membership : 30…3792 Appreciate your investigation & reply, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience, I am sorry you had to experience this during your recent trip. As communicated via personal email we trust this issue has been resolved. Despite this we sincerely hope to be able to serve you again. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Anonymous Business - 06/07/2018 AccorHotels certified review
« Awesome »

Thank for making all of us as the special guest! All of us do love your services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pinyapat, Thank you so much for leaving us an excellent feedback, it is always a pleasure to hear what a difference my team and I have made. I have shared this with the team in our group meeting and will encourage them to deliver the "Feel Welcome" promise to all guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

817wongw Business - 06/07/2018 TripAdvisor review
« Shower/ Sound Proof »

Shower temperature was not adjustable. It either got too hot or too cold without sensible temperature calibration on the shower knob. I had a feeling it’s either the hot water pump that was too strong or cold water pump was too weak. The room was not very sound proven. Sleep was occasionally disrupted by the loud hissing and water flowing sound from the shower in the room immediately above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir/madam, Thank you for your feedback about your stay. I am very sorry that you were inconvenienced by the shower temperature as well as sound from the water pipes. We are highly aware of this and will highlight to the owning company for their knowledge. Please accept my sincerest apologies and we hope that you will give us the opportunity to serve and welcome you in the near future. Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Brian H. Couples - 04/07/2018 AccorHotels certified review
« Convenient & great Location »

Hotel situated at strategic location where convenient to go shopping mall, find food & easy access to transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you for your 5 star rating! We look forward to seeing you again. Best regards, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Somprasong S. Business - 04/07/2018 AccorHotels certified review
« Horible »

Very bad experience - poor maintenance - unprofessional staff - very friendly security staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Somprasong, Thank you for taking the time to share your honest feedback with us, your valuable comments will certainly help us improve. Sincere apologies for your encounter with the staff, we will look into improving this immediately, on the other hand we are delighted to hear that security personnel made you "Feel Welcome"! Just to share with you, the owning company of the building has given the green light to renovate the hotel interior. I will be sure to bring this up in particular to their attention to prevent such issue from occurring. Rest assured your comfort and well-being is our priority and we thank you for allowing us to improve over time. Sincerely Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Shu-Jen T Business - 04/07/2018 TripAdvisor review
« TIred and aged in product and service. In desperate need of a makeover. »

Food in lounge improved immensely since last visit and extra privacy is much appreciated. Still lacking in service overall. Crew / team needs some boost / encouragement albeit selling an old product. Value for money for basic product and service. Infinite PRO: LOCATION

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shu-Jen, thank you for your honest feedback which I have shared with the team in our operations meeting. We are aware that our product is tired; rest assured this will be addressed when we carry out refurbishments later this year. Together with the perfect location I hope to have future opportunity to welcome you back for a brand new experience! Thank you and best regards, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Ama Solo - 03/07/2018 AccorHotels certified review
« Bad air conditioning, bad bed mattress »

Nice location and staff but bad environment inside the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulla A., Thank you for taking the time to tell us about your stay; please allow me to express my sincerest apologies. While we are happy to hear you enjoyed the location, please accept our sincerest apologies with regards to the hotel environment. I am pleased to share with you that our owning company is planning to carry out renovation to all our rooms. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Anonymous Families - 03/07/2018 AccorHotels certified review
« Accomodating »

Satisfied and had a friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer A., Thank you for your positive feedback, we look forward to seeing you again. Best regards, Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Anonymous Business - 02/07/2018 AccorHotels certified review
« Functional »

The room was very old, musty smell, windows did not open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelly A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. For the purpose of safety and security all windows in the building are locked by our personnel. Just to share with you, the owning company of the building has given the green light to renovate the hotel interior. It would be my honor to be able to welcome you back and serve you again. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Maria Business - 02/07/2018 AccorHotels certified review
« ok but not very clean »

rooms were ok but shower had moldy corners, shower curtain, too. Water was not hot. Bathroom floors not totally clean. We were not given hand towels the second day.

Siti K. Business - 02/07/2018 AccorHotels certified review
« Need a lot of improvement »

1. Hot water not working. 2. Kettle non stop boiling and leaking. 3. Water pipe at toilet bowl are too strong and cannot control. 4. TV control are not working.

Jason B. Business - 01/07/2018 AccorHotels certified review
« Great Location »

Love staying at the Novotel as it is a great location being right in the heart of KL. Easy walk or train to just about anywhere. Friendly and helpful staff as well.

Cedlim Business - 30/06/2018 AccorHotels certified review
« Noisy bathroom »

Throughout my stay, i can hear my neighbour flushing from room. It disrupted my sleep during the night. Television reception is extremely poor. Room looks old. Receptionist was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, Thank you for sharing your experience during your stay with us, your feedback is very important. I am very sorry that your experience did not go as expected. We are highly aware of issues you have raised. Just to share with you, the owning company of the building has given the green light to renovate the hotel interior. I will be sure to highlight these points in particular to their attention to prevent such issue from occurring. Please accept my sincerest apologies and we hope that you will give us the opportunity to serve and welcome you in the near future. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Anh Families - 29/06/2018 AccorHotels certified review
« It's not a 4-star hotel »

The hotel is too old and needs a full renovation. Service is also not good.

Shishir M. Families - 27/06/2018 AccorHotels certified review
« Bad experience »

I had booked executive room, but I was given premium room. I was informed it is the same as executive room. Room service was very bad. Took hours to deliver. Overall I had a bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Shishir, Thank you for telling us about your stay, your feedback is very important to us. I am sorry that your experience did not meet your expectations from the room you were given to room service. Rest assured I have informed my Executive Chef and his team to immediately work on improving time of food delivery to all future guests. We truly apologize for this one-off experience and any inconvenience caused, and we hope that you will give us an opportunity to look after you again. Sincerely, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

Rosilawati Z. Couples - 27/06/2018 AccorHotels certified review
« I am very dissatisfied with the bed and pillow provided. I had back pain after spending my night at this hotel »

As mentioned above.

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