Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,078 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,732 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,078 reviews
Business - 17/03/2019 TripAdvisor review
« Noisy repairing hotel with good location »

The hotel is in urgent need to be refurnished and cleaned up. They have started on top floors but noise is terrible during day time. Air condition not working properly. Suggest not to stay here until repairs finished.

Couples - 17/03/2019 TripAdvisor review
« Pleasant stay, excellent customer service »

We always love the friendly staff at Novotel hotel, very courteous, helpful and professional. They made us feel very welcome from the point the taxi arrived at hotel. The room was great too, nice and clean with decent view. There was a bit of noise coming from renovations somewhere upstairs but we had made aware of, it was only between 10am and 4pm only anyway. We loved the gym in our last stay too. Next stay will go for the swimming pool. It was a great stay for us all round. Thank you Novotel and its staff and their 5 star customer service. Look forward to our next visit in KL and stay at the hotel again. Cheers . Thanh Nguyen - Perth.

Dinesh M. Solo - 14/03/2019 AccorHotels certified review
« Overall satisfactory experience »

Location was good, staff was friendly, food was good, room was spacious only I feel problem in shower, as washroom don't have ceiling shower & I am tall person so have to adjust. One more thing my room was with floor mattress, it will be really nice if have tiles. Overall good experience, thanks.

Nasser &. A. Families - 13/03/2019 AccorHotels certified review

we enjoyed our stay in Novotel. very nice place with kind, helpful and caring Novotel people. we also enjoyed the breakfast.

Harshdeep Y. Couples - 13/03/2019 AccorHotels certified review
« It was awesome »

The stay was very good, the team provided us with an early check in by 12 noon and ensured that room was decorated for an honeymoon setup.

Couples - 11/03/2019 TripAdvisor review
« BAD SERVICE »

requesting king size bed room. i was given combined 2 twin bed. can feel the gap in between. chargeable parking for guess...? room service working until late evening..? cleaning other room with so much noise.

Benny Business - 09/03/2019 AccorHotels certified review
« Old hotel, but clean »

All ok, but hot water is not working properly on our room. No hot water only cold water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benny, thanks for your kind feedback. We are very sorry to hear about your experience in the room. Rest assured I have shared this with the engineering team for their immediate improvement. We hope you will give us another chance to try our new rooms after renovations next year. Thanks and regards. Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Business - 08/03/2019 TripAdvisor review
« Not for business traveller »

Internet connection in tis hotel is slow and not reliable, try to work in hotel is impossible every 10 minutes it loose connection and it's very very slow, Staff is not friendly and do not help you, even if you are platinum member. They are doing some renovation and it's noisy even during night

Muhammad Couples - 05/03/2019 AccorHotels certified review
« It was a pleasure »

All staff were welcoming and made my stay a pleasure. The facilities are good & the hotel is in prime location near KLCC & Bulkit Bintang. No complaints at all

May N. Business - 05/03/2019 AccorHotels certified review
« Staff were awesome & friendly! »

Only thing is room was too noisy. Water pressure sound & next door. No sound prove

GoPlaces05975578125 Couples - 05/03/2019 TripAdvisor review
« Sub-Standard of room »

Firstly room phone did not work, so i had to go down to reception to report phone not working, to tell them no bath mat, mini fridge not plugged in. The room was so dark, had no light in central room could not read, no Hotel Directory in room so as to know how to operate Air Con or any other aspects of hotel.

Vijay Business - 04/03/2019 AccorHotels certified review
« Missing Night Dress »

I have already made a complaint to your front desk regarding the above. The chef Mr Saravanan took an interest in the guests which is a good thing. On the whole, the stay would have been good if my didn't have to go shopping for a night dress if more effort had been put into looking for it.

Edi Y. S. Families - 03/03/2019 AccorHotels certified review
« Comment »

Wonderfull,, everything is okay... Just one thing.. In my room number 706,, there is a problem with the bathtub.. The water stuck in the bathtub, cant flow clearly.. Please fix the cover of bath tub.. Thanks...

C. Families - 28/02/2019 AccorHotels certified review
« Dirty room »

Dirty pillowcase Ac is not cold even the tehnician has come to repair There,’s so many ant on the table even the housekeeper come and clean the room

Our hotel has responded to the review
Our hotel has responded to the review

Thank you C. for your hair comments; we are sorry that your stay was below your expectations. Nonetheless it is our pleasure to inform you that we will soon be fully renovated and can’t wait to welcome you back to our new rooms. Regards Goh CS Guest Experience Manager

Business - 28/02/2019 TripAdvisor review
« Well Located Hotel »

Well located Hotel . Breakfast could be better befitting Novotel standards. Walking distance to all the major Shopping Centres and placed of Interest. Hotel as if today rather noisy + disorganized because of renovation

Our hotel has responded to the review
Our hotel has responded to the review

Thanks 62Indian for sharing your thoughts with us. We sincerely apologize for the disturbance caused due to the on-going renovations during your stay. Despite that we hope your next one will be a better experience after all renovations complete. Best regards Susan Anthony General Manager

Linda T. Couples - 27/02/2019 AccorHotels certified review
« Short stay - revisiting KL »

It was very pleasant to see changes at Novotel We felt it the moment we stepped into the hotel - the concierge, bell boys and even the ‘doorman’ hailing cabs were all very courteous and welcoming At the restaurant Chef Bala came and asked us to comment on the food, the staff were very helpful and attentive Room service / cleaners were all very polite and rooms are much cleaner than we saw in 2016 where the cleaning standard was really bad with ants crawling everywhere, hairs on the bathroom floor , grimy showers etc Even the staff at the gym were all very polite , non intrusive and courteous We were shocked back in 2016 when room service staff spoke AT you and the concierge staff were ‘aggressive’ We gave our positive feedback to Ms. GohChing Sing

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Ms Linda for your valuable and positive input. You cannot begin to imagine how happy you have made my team and I. We feel motivated and achieve a sense of fulfillment each time we hear feedback like this. We certainly look forward to serving you and your family again in Novotel next time. Until then take care! Regards Goh CS Guest Experience Manager

Orlando Business - 26/02/2019 AccorHotels certified review
« Reservation, Check-in, Renovation, Amenities, Services, and... »

1) Trip Purpose: for participation of the 14th Asia Japanese Male Choir Festival, as representatives from one of the 7 cities. 2) Reservation: via trip package from Cathay Dragon (already mentioned to Cathay that there were no options upon something like whether to include breakfast). Received considering message concerning the renovation works during the period, expectation managed. 3) Check-in: as a group of 10+ people checking-in around 2pm, not everyone got the room right away (maybe one of the reasons was due to different reservation channels). I considered myself lucky being able to unload my luggage before going out for rehearsal shortly after. 4) Renovation: literally I got no impact from the renovation noise-wise, but I did sense some pressure over the hotel staff in maintaining their performances. 5) Amenities: the room was spacious and tidy, albeit would be better after renovation. I found the hair blower in place, but no toothbrush set, no shaver set, no comb, no small towels (mid and large, yes), and no lotion and conditioner. I didn't realise all that until I came back late night, but nothing was different during my absence. I mentioned to the front-desk the next morning before going to breakfast, and got plenty supplies place in front of the door after the breakfast. Maybe I forgot to mention the comb, but I think I mentioned 'in my room'. (not sure about your SOP guidelines...) So I called Room Services about the comb and mentioned I need to go out in 10 minutes. Response was efficient, comb did came within few minutes, but it is kind of primitive (basically too sharp, and not hard enough). Intended to take a bath on the first night, but then could only have a cool shower eventually, and water seemed to be emerging from the wall above the bathtub. Reply from the front-desk was every room got the same issue due to the renovation work, but then after a quick chat with a lady appeared as one of the management personnel while waiting for the elevator, I could finally got a quick warm bath on the second night. 6) Services: generally all staff I encountered are welcoming and sincere, such as I was going alone for the breakfast and asked if I could have a coffee on my table, just in case someone else thought that was an empty table, although he first pointed to me the location of the busy self-service coffee machine, but he did quickly brought to the table a glass of orange juice, and later came with a cup of coffee I asked for initially. Couple things to be picky would be I was surprised to find no suitable sized spoon alongside the yogurt place, I asked for it to another staff, he responded but got stuck with another guest on his way in obtaining it, although he did tell me he'll be right away after that, but I just wondered which would be quicker... Also the knife weighted stylishly but it just can't rest still with the plate in a horizontal manner. 7) AOB: there was heavy rain and thunderstorm in the late afternoon on the Saturday, 10s of us were trying to walk to the Pavillion for dinner party. I was trying to walk my fellow choir-mates to the escalator entrance while borrowing 4 umbrellas from the concierge, and made maybe 7-8 trips back and forth, I think one of the staff did the same thing at the end, but would appreciate it as true hospitality should the staff be taking more initiatives. Lastly, the breakfast was nevertheless charged at a very reasonable price (i.e. MYR90 on final payment), but just I thought when I first asked for it during check-in, I heard MYR35...? All in all I look forward to the completion of the renovation should opportunities arise, and oh, if the room key would be in contactless format... ciao!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orlando K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your detailed and honest review have been shared and discussed in the morning briefing with the operation team. This is part of our daily practice to comb through issues that arise which have caused inconvenience and frustration to guests therefore a way to improve ourselves. Your feedback will definitely help with our rating and overall reputation as your comfort and well-being Ian our utmost priority. Despite this experience we feel truly honored and humbled that you would consider staying with us again after renovations. So let me know when you will be back - either for the choir festival or just a break - and we would be happy to take you on a personal tour of the newly renovated property. Until then take care and best regards from the team. Sincerely, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Naved W. Business - 26/02/2019 AccorHotels certified review
« Par Excellence! »

As usual had a lovely stay, thanks to the hospitality of the Hotel staff, they deserve top score. I like to thank Mr. Andy at the Executive floor for being a great host during my stay, very professional. A very warm Thank you to Ms. Magesh at the front desk appreciated your kind gestures during my stay. Another Thank you to Ms. Rashida for all your courtesies. I will regret if I failed to name other staff members Mr. Faraz at the breakfast counter Mr. Hanif, Mr. Misba Mr. Herman, Mr. Iddin, Mr. Ugaraj, Mr. Sharif and Mr. Sabah, Mr. Feroz, you all were the people in action during my stay, thank you all for your hospitality and kind courtesies, will come back to my second home.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Naved for the usual lovely feedback! I am sure we will see you again soon in Novotel. Take care and best regards Goh CS Guest Experience Manager

Mike Solo - 26/02/2019 AccorHotels certified review

Staff wasn't as helpful as the previous stay

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your support and we hope to serve you again. Regards Goh Ching Sing Guest Experience Manager

Anonymous Business - 24/02/2019 AccorHotels certified review

Good service, tasty breakfast, friendly staff, and great location

Our hotel has responded to the review
Our hotel has responded to the review

Thank you and we hope to serve you again. Best regards Goh CS Guest Experience Manager

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