Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 3,981 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,545 reviews

Our guest reviews for Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,981 reviews
Cj Business - 17/09/2018 AccorHotels certified review
« No where up to Novotel standard »

Bed sheet, pillow and blanket have bad smell. Toilet had water leak. The washing basin was broken. However, breakfast line was very nice.

Thomas C. S. Business - 17/09/2018 AccorHotels certified review
« Dirty, poorly maintained outdated rooms with broken equipment »

Other than adequate food at breakfast and nice reception staff at the front desk the place was a dump. I gave sone pictures I will be posting on yelp to warn others to stay away from Novotel at any price.

Vonny Families - 16/09/2018 AccorHotels certified review

The location is perfect and worth paying for. The room is clean but i would recommend for refurbishing since it looks and feels old, the bed also not very comfortable.

Dcperera Business - 16/09/2018 AccorHotels certified review
« great, wish the food and washrooms were better »

food was ok.. it wasn't that delicious, washrooms there were women's hair beneath the carpets and the terrible hot water shower is either too hot or not at all since the cold side is pours pretty slowly

Gabriel T. W. Business - 15/09/2018 AccorHotels certified review
« Horrible. Hotel practically had no air-con. »

Very bad. Hotel was like not having any air conditioning in thd lobby and in the guest room. This is my second stay in 2 months. Both times rooms were badly air conditioned. Previous stay was executive premier room but air con was bad anc club floor was badly managed. 20 people waiting for food to be supplied.

Sundar Families - 15/09/2018 AccorHotels certified review
« Balanced »

Property was old, but we see it's well maintained and easily accessible to nearby attractions/malls. Helpful and cheerful staff, always willing to go extra mile. You've got a great team! Kudos!!

Ronald L. W. Business - 15/09/2018 AccorHotels certified review
« Hotel Facilities is run down »

Computer system at reception crashed and i had to wait for an hour before I was issued a hotel key card. However, the key card was unable to be read by the lift and had to exchange my card. When I reached my hotel room, once again my key card was not able to be read by the key lock system and I had to wait even longer. Total I waited for roughly 1 hour and 30mins, but staff service was excellent and helped me through this ordeal. Please re-visit your hotel's system and upgrade the TV channels as there were no international channels like CNN / Fox News / BBC. As a reputable name in the hotel industry, this is very alarming and I hope that you would look into this. Thank you

Siobhwn Solo - 15/09/2018 AccorHotels certified review
« Decent »

Courteous staff, decent sized room

Kongwl Families - 13/09/2018 AccorHotels certified review
« worn out suite, terrible front desk »

suite just like an old apartment, check in front desk staff (Jonathan) sour-faced, reluctant to and wrongly providing information regarding the exec lounge benefits, car park high charges for staying guest. The only plus point is your exec lounge staff (Mr Feroz), friendly and always ready to help.

Mohd A. S. B. R. Couples - 12/09/2018 AccorHotels certified review
« Don't expect anything great except for the location »

The hotel was kinda hot especially the room. The A/C in our room was not working properly and the hotel took a long time to fixed it and yet the room is still hot. They asked to change the room at 2am and it was not convenient for us so we decided to remain. The only good thing was that we were allowed for late check out but no other compensation given even though the stay is not up to what we expected. Pros - location, cons - everything else

F. S. Families - 12/09/2018 AccorHotels certified review
« Good services »

Very good location and service

Anonymous Couples - 12/09/2018 AccorHotels certified review
« satisfied except for toilet flushing noise »

woke up a few times at night due to the toilet flushing noise

Dr N. Solo - 12/09/2018 AccorHotels certified review
« i am very happy with my stay »

i am very happy with my stay - staff were very accommodative & helpful staff guided me correctly

Tc Y. Families - 12/09/2018 AccorHotels certified review
« Very unsatisfactorily! »

I lost a pair of pants and a shirt on the first day and the management could not give me an answer for it. When I reach home I realise 2 boxes of moon cakes were missing although I am very sure I did not leave any belongings behind

J. Y. Families - 11/09/2018 AccorHotels certified review
« Nice »

Nice to stay here and hope i'll come back

Family - 11/09/2018 TripAdvisor review
« Property in need of an overhaul »

The Property is needing a lot of updating and better staff training. There were many areas that fell short of expectations and many guests were unhappy. We stayed in the Premier Executive room and it was very basic. No information on the Executive Lounge was provided, either verbally or in the room information. Our second room was not ready until 5pm which I feel is unacceptable. The pool didn't have enough water in it (!) which made for a dangerous area. Food quality did not meet expectations. Overall, staff service was poor and most staff seemed disinterested in providing a quality service. Check in took 30 minutes and there was a huge queue of very unhappy guests.

Ven Business - 10/09/2018 AccorHotels certified review
« Very satisfied and will come back again. »

My stay was almost uneventful. The room was big enough, the staff are very helpful, the food was very good. I would like to commend these three employees for doing their job above and beyond. You are lucky to have Mai, Feroz, and Amin work for this hotel.

Sharyn B. Couples - 09/09/2018 AccorHotels certified review
« Making everybody else’s wrongs right...Above and beyond »

The sign of a good hotel is to fix an issue,quickly and professionally..... but when it’s not their problem and they still go out of their way to help,it is amazing! Thankyou to Ms Ching Sing,Ms Li Chin and Mr Suresh Nair.We really appreciate your concern,assistance and professionalism ,you all went above and beyond. Looking forward to our next stay... Can’t wait to see the new look K.L. Novotel!

T. M. Business - 09/09/2018 AccorHotels certified review

No teeth brush, shaver only one hand towel etc. Table was dirty and set up slowly at breakfast

Anna B. Couples - 08/09/2018 AccorHotels certified review
« Lovely stopover at great hotel »

We arrived at 10am having flown overnight, hoping to be able to check in but not counting on it, and they were very helpful. Our room wasn’t ready, but they sorted out a fantastic room for us in a few minutes. The lady on reception was very kind, and all the staff were very helpful and couldn’t do enough for us. We were very impressed.

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