Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

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4.5/5 513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Basketball facilities (Nearby)
    • Bowling
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 9 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,739 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 513 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Michele M. Couples - 11/10/2017
« always enjoyable stay never disappoints us »

the staff and the rooms are always excellent

AccorHotels certified review
Anonymous Business - 10/10/2017
« Quiet and comfortable »

My experience was a good one as usual, friendly team, always accommodating and welcoming.

AccorHotels certified review
Sara Couples - 10/10/2017
« The service was excellent and the pool is amazing. »

I found the staff very friendly and helpful. The room was clean and fairly updated as far as decor.

AccorHotels certified review
Phill Couples - 10/10/2017

We stay here regularly and have always been made to feel very welcome.

AccorHotels certified review
Linus C. Families - 10/10/2017
« Always a pleasure to return to the HL. »

From friendly greeting on arrival through attentive service, nice rooms and onto departure a good experience.

AccorHotels certified review
Antonio Q. Families - 10/10/2017
« Amazing service 5 stars »

I was treated like a VIP by all staff. Great overall experience. Would certainly recommend.

AccorHotels certified review
Rebecca W. Couples - 09/10/2017
« A very memorable experience »

My now husband and I were married at your venue. From the very beginning, we were always greeted and treated with respect. All the staff were very friendly and helpful. Nothing seemed to be a bother. Cheryl was just amazing. If we had any questions, she was always easily contactable. She was reassuring and encouraging and made the planning of our wedding a breeze (which is because we barely had to do anything)! I can not speak highly of her. The night before the wedding, my 2 girlfriends and I spent some time at The Temple Day Spa, which was fabulous. We then sat at the bar and enjoyed a few drinks. We were made to feel very special the whole time. The day of the wedding went like a dream. All the staff were friendly, helpful and very professional. I can not even think of anything negative about our whole experience with The Hills Lodge.

AccorHotels certified review
Sue F. Couples - 09/10/2017
« Excellent service as usual! »

We have always found staff, in particular Mr Chris Davis, helpful and efficient. The room was perfect

AccorHotels certified review
Cary H. Business - 09/10/2017
« The room was clean and neat, service was quick and efficient and the staff was courteous and friendly. »

I was able to go to work each day and not have to worry about the condition of my room when returning at the end of the day. Breakfast was convenient and satisfying.

AccorHotels certified review
Louise Families - 09/10/2017
« Paying Guest »

Nice , but wedding guests took Priority over paying gusts at the bar and no room for paying guests to relax when wedding guests were in the court yard ! Paying guests I was with spent 27 mins waiting to be served at the bar.

AccorHotels certified review
Elaine H. Families - 09/10/2017
« Excellent »

Enjoyed my stay. Excellent all round. Room, food great. Staff were helpful and friendly

AccorHotels certified review
Kaz Solo - 09/10/2017
« Enjoyable ! »

Wonderful staff, excellent customer service, immaculately clean. Gorgeous pool! Looking forward to my next visit.

AccorHotels certified review
Alan R. Business - 09/10/2017
« Very enjoyable »

The staff are the most enjoyable part of the experience, their attitude, helpfulness

AccorHotels certified review
Anonymous Families - 07/10/2017
« comfortable »

enjoyable, friendly, comfortable and clean

AccorHotels certified review
Adam B. Couples - 06/10/2017

Staff were very friendly & helpful.

AccorHotels certified review
Lynn (. R. Families - 05/10/2017
« Pleasant and friendly staff »

Our experience is always excellent. That's why we keep coming back!

AccorHotels certified review
Jennifer K. Families - 04/10/2017
« Very satisfied »

The room was clean and very comforting place.

AccorHotels certified review
Maureen M. Families - 03/10/2017
« Accomodation and wedding were brillant »

Couldn't fault the accommodation, lovely room and parking. The problem I have is when I paid the account and didn't check it. Got home and found out I had been charged for 6 breakfasts', we had only one on the Saturday morning. To my amazement we were charged for breakfast on the Friday 29/9 the day of arrival which we didn't get there until 2pm, so I was surprised by that charge. The other problem it wasn't explained to me on arrival by the staff that breakfast was part of our package. I booked in for Saturday breakfast on Friday night. I am back at work today and the credit for $80.00 has been sent to my email.

AccorHotels certified review
Joanne P. Solo - 03/10/2017
« Satisfactory »

I found a chocolate wrapper and a ball of what looked like 'fluff' under the bedside table in room 19 on 29/9/17. I moved it to plug in my phone charger. The bottom sheet on my bed had a stain on the side of it that I could clearly see. Otherwise staff were great and food was good.

AccorHotels certified review
Carolyn C. Families - 03/10/2017
« Ms carolyn C. »

It was very satisfying until I checked my bank account only to find out that they had charged me twice for the accommodation. Spoke to Chris and he said he couldn't do anything it and I should contact my bank. They advised me to ring them back and get them to forward a fax stating my name visa card number and date of stay. I still have no idea when I will get a credit on my Visa card

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