Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

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4.5/5 531 reviews
All hotels in Castle hill
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WiFi at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Basketball facilities (Nearby)
    • Bowling
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 9 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,065 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 531 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 13/04/2018
« Always satisfied with the staff and facilities at Hills Lodge when staying in SYD »

As above

AccorHotels certified review
Aahkay Families - 10/04/2018
« Good »

Fine

AccorHotels certified review
Peter O. Families - 10/04/2018
« Friendly and helpful staff. »

The staff gave us a room where we did not have to climb stairs which was what we requested. Staff at the Noble restaurant were extremely helpful and were determined to meet our requests. The waiter that we highly appreciated for his services was John on duty on 31Mar18 during breakfast. A firm matteress will be better for us. Complimentary spring water should be provided everyday not just on the day of arrival. Only one bar of soap was provided for showers and hand wash, there should be two bars.

AccorHotels certified review
Justin Business - 08/04/2018
« Great team and service but room cleanliness was lower than usual standard. »

I stayed 2 nights on this occasion one planned and one unplanned with a late booking on the day. I am currently on crutches and the staff could not have been more helpful assisting me to get around with my bags and great service in delivering food and beverage to my room I was luck enough to have the same balcony room for both nights and the only downside was a lower than usual standard of cleanliness, particularly in the bathroom where the same dirt/muck/hair was on the shower walls on both nights that had obviously been left by the prior customer indicating the showers are not cleaned as well as I'd like.

AccorHotels certified review
R R. Families - 06/04/2018
« Very pleasant »

All the staff are very helpful and friendly. Thank you

AccorHotels certified review
Anonymous Solo - 04/04/2018

Had no trouble with staff plenty of smiles around.They answer all question I had for them

AccorHotels certified review
Ann M. Couples - 04/04/2018
« We received a very warm welcome & were looked after very well during ouyr stay »

All the staff are very friendly & as frequent visitors it is like coming home.

TripAdvisor review
Chocolatie1 Family - 04/04/2018
« In the suburbs »

We thought a hill lodge will be nice but it turned out to be just another hotel. There’s no story to it or any introduction to area by the staff. There’s practically nothing in the area. Signs were not well marked, took us a while to find the hotel. There was certainly no warm welcome. No staff at the check in counter so we rang the telephone. Took a few minutes to come by. No friendly hellos surprisingly. I commented that this did not look like an Accor hotel as there was no signage. The man who came to the counter seemed to find this offensive. He asked me very seriously what I meant by that. I was quite taken aback. It was Easter, maybe that’s why the staff were finding it hard to provide good service. The restaurant staff were very friendly though a stark contrast to the front desk. Accor plus did not enjoy any discounts at the restaurant but the food was okay. Breakfast was sumptuous. Room was clean and big, amenities are basic, no toothbrushes. Pool was quiet and not heated but a nice length. Basically this did not feel like an Accor hotel at all. But it was peaceful and quiet.

AccorHotels certified review
Carolyn F. Couples - 02/04/2018
« A little underwhelmed »

It was okay but not something I will repeat. I understand being Easter Weekend it has a limited staff & menu & I accept that. The food in particular was below par. In our experience from other places we have stayed, the quality of the breakfast food at Castle Hill was uncceptable, in particular the French toast was dry & chewy. The salmon which my husband request at dinner time to be raw/rare was cooked through entirely which could be classified as well done. We also noted after checkout we paid for our complimentary wine which we had 1 glass at dinner time.

AccorHotels certified review
Wendy Couples - 02/04/2018
« Grand Mercure »

Extremely satisfied with the total service given. Staff excellent.

AccorHotels certified review
Di Families - 01/04/2018

The only issue we encountered was noisy guests in the room next to us. There was an interconnecting door and they were party animals! Otherwise our stay was great.

AccorHotels certified review
Han K. Families - 01/04/2018
« Great place to stay »

We travel a lot and this place is just so amazing! Clean quiet and friendly!

AccorHotels certified review
Ian Families - 29/03/2018
« Still my favourite ACCOR hotel. »

Free Parking. Great restaurant. Lovely staff. Great hotel. Oh, and did I mention the free parking?!?! Haven't been back to any ACCORs in Sydney City since parking fees doubled!!!!

AccorHotels certified review
Michael Business - 29/03/2018
« Fantastic! »

Great =)

AccorHotels certified review
Peter H. Business - 28/03/2018
« Keep going back »

Always a great experience at Hills Lodge. From check in to check out and everything in between, staff are friendly, attentive and very professional. Facilities are always kept in good order.

AccorHotels certified review
Barry M. Families - 28/03/2018
« Pleasant with minor annoyances »

Room great. Staff great. Dinning experience very good to excellent. We did not appreciate the paint smell in the corridor. Having an open paint tray on the carpet that anyone could have kicked or stepped into was very concerning. You need your painter to put up barrier around wet paint not just a wet paint sign. Put out drop sheets and never leave a paint tray with paint in it just lying on the floor. Had I known you where doing maintenance paint I NEVER would have booked that dAte with you. You could have least warned me so I could have chosen another date. The missing chocolate bar annoyed me too. I would not have enjoyed asking for a refund had you charged for something I did not eat. Interesting experience but you need to do better.

AccorHotels certified review
Kristy O. Friends - 26/03/2018
« Great »

Lovely hotel. Very friendly staff.

AccorHotels certified review
Jo Families - 26/03/2018
« Fantastic service »

Amazingly friendly staff, lovely rooms

AccorHotels certified review
Anonymous Families - 26/03/2018
« A modern stylish hotel with a homely atmosphere. »

We have been staying at the hills lodge for 8 years now.. we live 9 hours away and it is always so nice to be welcomed by familiar faces and the same high quality services.

AccorHotels certified review
Melanie M. Families - 26/03/2018
« Lovely stay at a beautiful hotel »

We have stayed at the Mercure Castle Hill before, but due to the convenience of the Olympic Park hotels for my son's swimming events, we had started to stay there more often. This visit reinforced the fact that it is worth the extra drive. Absolutely love this hotel

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