Hotel - Grand Mercure The Hills Lodge
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Grand Mercure Hotel

Grand Mercure The Hills Lodge

Cnr Windsor and Salisbury Rd  (Corner Windsor Rd) 
2154  CASTLE HILL
AUSTRALIA

496 reviews
TripAdvisor Rating Based on 496 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)

Services and practical information

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Basketball facilities (Nearby)
    • Bowling
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 9 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,586 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 496 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 16/07/2017
« susan jack »

The room was clean, tidy and spacious. Check in was prompt. Dinner in the restaurant was lovely. Breakfast left a lot to be desired. Coffee out of the coffee machine was Luke warm at best.

AccorHotels certified review
George N. Business - 15/07/2017
« Satisfactory but some improvements needed. »

overall the hotel was great, the biggest issues were the poor heating in the rooms with controls that are not obvious to understand and the showers turned cold when another user put their shower on - not good for a hotel with this many stars?

AccorHotels certified review
Rolf Business - 15/07/2017
« Will certainly return »

A pleasant experience - room was very clean, dinner and breakfast delicious, staff helpful and the facilities and gardens made for a most enjoyable stay.

AccorHotels certified review
Carol Families - 12/07/2017
« Always a wonderful place to stay »

We had exceptional service and would like to thank Chris from reception for his assistance and help above and beyond. Much appreciated. Room was clean and comfortable as usual and breakfast relaxing in the restaurant.

AccorHotels certified review
Chris Families - 12/07/2017
« Exceeded Expectations »

Stayed overnight between Brisbane and Albury. Hotel exceeded expectations with exceptional service and room standard. We were welcomed when we arrived and also had dinner that evening. Dining area was beautiful and staff were fantastic. Choices on the menu were very good and staff had activity book for our grandaughter that was with us and also ate in the dining area. We would definitely look at staying here again and it would only depend on the price at the time for the room.

AccorHotels certified review
Angelique D. Families - 11/07/2017
« Not to standard of other accor hotels. Definately not GRAND Mercure brand, more a Mercure level hotel »

Checkin - Requested comp upgrade as ad plus member. Recd email confirming but when we got to room, no upgrade. Contacted rec and was advised that we were upgraded to reception lodge, which is not a room upgrade. After request, we were upgraded to a suite, however sofa bed for kids had a broken frame. Rec did offer a room change but we declined as did not want to move again. So kids slept on mattress on floor. When we checked out, we were charged foe upgrade! However this was reversed when disputed. Staff were friendly but do not feel service was delivered to standard of other Accor properties. Restaurant / bar - service exceptional especially Lachlan (i think this was his name), was very accomodating and friendly, great with our kids and provided a fantastic service. Food was exceptional and breakfast staff in the morning were also friendly and helpful. F&B team were the positive aspect of our stay.

AccorHotels certified review
Irene D. Families - 11/07/2017
« Extremely happy with our stay »

We were able to check in early and freshen up for our surprise birthday lunch. Staff extremely helpful. Accommodation definitely 5 star.

AccorHotels certified review
Anonymous Couples - 11/07/2017
« Accommodation and restaurant was lovely. »

Staff were very friendly and will definitely stay again.

AccorHotels certified review
Elizabeth Couples - 11/07/2017
« Nice place, reasonably priced. »

Our room was clean and modern, and the bed comfortable. The quality of the restaurant food is excellent, and we enjoyed the quirky little bar with uts great range of gins. Staff were friendly and helpful.

AccorHotels certified review
Vic R. Business - 10/07/2017
« One of my best overall hotel experiences. »

Simply put - fantastic room, fantastic location and above all, fantastic staff.....so I think the word I'm looking for is fantastic! I would not hesitate to recommend this hotel to anyone that was travelling to Castle Hill either for business or pleasure.

AccorHotels certified review
Jacki Families - 10/07/2017
« Overall a really lovely comfy, peaceful place to stay! »

A quick stay, with a small family of two adults and one child. Beds were super comfy and room and bathroom clean. Friendly staff at breakfast and no troubles to arrange gluten free options and to have our six year old with us. We even received great personalised directions from reception lady, to get out of Sydney to travel north and beat the traffic, which worked well!!

AccorHotels certified review
Joanne Families - 09/07/2017
« A quick Sydney stopover  »

A great place to stay so convenient with 3 kids - room is a great size great hotel caters for families

AccorHotels certified review
David B. Families - 09/07/2017
« David Beahan »

We had a very comfortable stay at The Hills Lodge and would be very happy to recommend to others how comfortable our stay was. The staff were very helpful and when we rang after returning home and realising that we had an item missing ( a pillow) we rang and within an hour had a reply. When a family member called at the Lodge they also gave her two other items which we did not realise we had left behind. Thank you all.

AccorHotels certified review
W P. Business - 09/07/2017
« Business Trip Sydney »

Nice room. Friendly staff. As I have a feathers allergy my asked for no feathers and a blanket not a dona. These were not done - had to do myself. Nice evening meal. Hotel does not not offer lunch?!

AccorHotels certified review
Peter Business - 08/07/2017
« Great place to stay in Castle Hill »

Nice hotel , quiet room facing back parking lot. Needs a staircase constructed to safely get down grassy embankment leading from rooms to parking lot. Somebody can easily slip on the wet grass - it was raining.

AccorHotels certified review
Melanie Families - 08/07/2017
« Nice hotel very comfortable  »

Clean and comfortable. Nice breakfast.

AccorHotels certified review
J.a. T. B. Couples - 07/07/2017
« Mr James Anthony Bridson »

Our stay from 26/06/2017 to 30/06/2017 and again from 03 July 2017 to 06 July 2017 was excellant great comfortable beds spotlessly cleaned bathroom with first class service from your staff at the front desk our meals in your resteraunt were hot and served in a plesant manner . the room service girls were both friendly and helpfull .the Check in staff were wonderfull and I have know them over several years as guests at the Hills Lodge it is the great personal nature of these people that is very muck appreciated we are always welcome back each time and their help in arranging transport to the airport and Glenorie was excellant we will stay again on our next Sydney visit regards Tony & Suad Bridson

AccorHotels certified review
Roarcelona W. Business - 07/07/2017
« Quality Hotel »

Great hotel - comfortable rooms & good restaurant. Friendly staff service. Access to gym is a good service.

AccorHotels certified review
Corinne Couples - 07/07/2017
« Wonderful wedding hosts »

Magical.

AccorHotels certified review
Melanie Business - 07/07/2017
« A very pleasant experience. »

It was a very pleasant experience and I would not hesitate to stay again if circumstances require me to do so. I would also recommend it to family and friends. There was ample parking. The staff were friendly and welcoming. The room and everything in it was clean. The bed linen and towels were clean. I really appreciated having a safe that could fit my work laptop. It made me feel secure leaving my laptop there and other valuables while I went out to dinner. I did notice, however, that there were some stains on the curtains.

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