Grand Mercure The Hills Lodge 4.5 stars

TripAdvisor rating 4.5/5 564 reviews
Grand Mercure The Hills Lodge
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Room 1

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154
castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Contact email

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :   NORTH PARRAMATTA

  • WINDSOR ROAD :   601 NORWEST

  • SEVEN HILLS :   WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodations

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Audio docking station(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: x5
  • Area: From 32
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Audio docking station(...)

Superior Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 32
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Audio docking station(...)

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: x2
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Suite 1 Queen Bed

  • Max. number of persons: x4
  • Area: From 45
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Suite 1 Queen Bed

  • Max. number of persons: x4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: x4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: x6
  • Area: From 60
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Photo non contractuelle / Strictly non binding

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 182 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 145 people

Find out more
Grand Mercure The Hills Lodge Meeting Room

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,516 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

564 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Service was fantastic

Customer review rating 4.6/5

Pawan Business - 18/04/2019 AccorHotels certified review

But I am a little forgetful, the room cleaner probably shifted my things from place A to place B, that I didn't find it while checking out and I missed it in the room.

Night in the Hills

Customer review rating 4.6/5

Malcolm Business - 16/04/2019 AccorHotels certified review

I really liked the hotel. The bar, restaurant and facilities were well laid out. The room was clean but a bit dated. The breakfast had some good and some bad notes.

Customer review rating 4.6/5

Paul Business - 15/04/2019 AccorHotels certified review

Easy to check in and out. Things run very smoothly and nothing seems to be much of an issue for staff.

A very enjoyable stay.

Customer review rating 4.6/5

Jeffery S. Families - 12/04/2019 AccorHotels certified review

The welcome and courtesy of the hotel reception set the time for a most enjoyable (but way too short) stay. The recognition of Silver Membership with Accor was appreciated. We ate at the restaurant for dinner and breakfast. The staff were most courteous and the food was good. A nice bottle of wine accompanied our meal. The room was very clean and comfortable. The only adverse observations that I would make concerns the carpet appears to be a bit tired and there were numerous chips off timber and other areas that needed painting. However it is a hotel and that has to be expected as a work in process. All in all a very enjoyable stay.

Very Good

Customer review rating 4.6/5

Amy Friends - 07/04/2019 AccorHotels certified review

It was very nice and clean. However, it would be nice if the breakfast sign was somewhere very obvious, and told of before check in, because we only found out about it the morning of check out unfortunately.

Comfortable

Customer review rating 4.6/5

Wendy Business - 06/04/2019 AccorHotels certified review

Room was comfortable and close to reception which I liked considering i checked around midnight. The only reseaon I changed my booking to this hotel was the fact Novotel changed to Rydges at Baulkham Hills. I stay each week. I do have another booking and will try again however timing in the morning is vital to any traveller. I was very disappointed in the room service for breakfast with everyday being late. I requested the first timeslot of the day 6:15 - 6:30 with a preferred on the card nominated 6:30, i had to call one morning at 6:45 to ask. I only ordered toast and furit so not as if I had to wait for a cooked breakfast. the toast was that dark I had to leave it. Last day I nominated the same time with a preferred time of 6:20 hoping that would improve. Upon checkout I tried to advise reception and I did have one very engaged team member when another gentleman took over and did not engage with me at all and was not interested in the iisue. From a sustainibility point of view you could also save some $$$ if you considered how much unnescessary alfoil and plastic wrap is being used in room service. Small issue from a personal point of view only and would be a cost saving to your business.

Enjoyable

Customer review rating 4.6/5

Milton Friends - 04/04/2019 AccorHotels certified review

Pleasant, helpful staff as always.

Pleasant

Customer review rating 4.6/5

H. Couples - 02/04/2019 AccorHotels certified review

Overall pleasant. The false evacuation at 10pm was alarming and we could not get a place for dinner in the restaurant. The car park was also full at night and we had to park in the car park near by. I thought the food was overpriced but all staff were lovely and the bed/shower were great.

Excellent care and service

Customer review rating 4.6/5

Kerry Families - 01/04/2019 AccorHotels certified review

I was much better than expected. The care and service from the staff was great!

Mr

Customer review rating 4.6/5

William Business - 31/03/2019 AccorHotels certified review

Very professional

Great stay

Customer review rating 4.6/5

Richard K. Couples - 30/03/2019 AccorHotels certified review

Great stay

great

Customer review rating 4.6/5

Alan Business - 29/03/2019 AccorHotels certified review

great boutique hotel

A perfect weekend

Customer review rating 4.6/5

Laura S. Couples - 28/03/2019 AccorHotels certified review

Darlene and all the staff at hills lodge were amazing ! Food, service , rooms , second to none.. very much looking forward to nobles hosting my bridal shower in July , Mother's Day lunch , And myself and my girls staying the night before, getting ready and departing from hills lodge on my wedding day . Special thanks to Darlene for making everything so special for me and even ensuring she will be on for my big day! I love hills lodge .. laura s.

Very nice

Customer review rating 4.6/5

Shaun D. Business - 28/03/2019 AccorHotels certified review

Great

My High Tea was a truly memorable experience

Customer review rating 4.6/5

Shanti F. Friends - 26/03/2019 AccorHotels certified review

John and the two ladies assisting him at Nobles did a wonderful job and were a credit to the restaurant.

Very pleasant receptionist on our arrival.

Customer review rating 4.6/5

Frederick T. N. Friends - 25/03/2019 AccorHotels certified review

Very nice hotel, beds were comfortable and great pillows which pleased my husband. Breakfast was delicious especially the pancakes. nice coffee as well.

Customer review rating 4.6/5

Ak Business - 24/03/2019 AccorHotels certified review

Noisy. Average quality food. Felt unappreciated during check-in. Service in restaurant was busy with themselves. Still waiting for email of my invoice...

Delightful Home away from Home

Customer review rating 4.6/5

Linda Couples - 24/03/2019 AccorHotels certified review

Grand Mecure the Hills Lodge provides friendliness, comfort, convenience and and a feeling of elegance. Staff at Reception are always willing to help and the Restaurant is superb. Facilities of undercover parking are available, a spa and gym are available for use and the rooms provide all the necessary comforts away from home, including wonderful beds.

excellent

Customer review rating 4.6/5

Leanne Business - 24/03/2019 AccorHotels certified review

thoroughly enjoyed it food was superb

What a surprise!

Customer review rating 4.6/5

Jodee B. Couples - 23/03/2019 AccorHotels certified review

Unexpected surprise good convenient location and friendly staff. Good sized room

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