Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

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4.5/5 513 reviews
All hotels in Castle hill
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Basketball facilities (Nearby)
    • Bowling
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 9 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,753 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 513 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gordon T. Business - 18/10/2017
« Excellent service from all staff »

Excellent, staff are pleasant and always willing to help. nothing is too hard. Special mention goes to Darlene at Reception she is extremely helpful and always has a smile.

AccorHotels certified review
Gillian Families - 17/10/2017
« Great stay »

Great stay and great safe and very helpful.

AccorHotels certified review
Anonymous Couples - 17/10/2017
« fantastic »

staff were friendly and helpful and we really enjoyed the stay

AccorHotels certified review
Alan B. Couples - 16/10/2017
« An enjoyable one night stay. »

Room was quiet and extremely comfortable. We particularly liked the convenience of our room to the secure car park as we had a lot of baggage. Dinner at the restaurant was good. The breakfast buffet sufficed, but some additions such as cheese and hash browns would enhance the choice. We also found the remarks by one of your catering staff to the breakfast waitress rather unprofessional.

AccorHotels certified review
Steve P. Business - 15/10/2017
« Very welcoming and comfortable »

Very welcoming and comfortable. Mercure Hills is my western Sydney home away from home.

AccorHotels certified review
Paula C. Families - 15/10/2017
« Great place to stay »

The staff were all very nice and accommodating. Little touches like colouring books for the kids make it even more special. The room was a good size and very clean. The beds were comfortable. We also had breakfast the next morning in your restaurant and there was a huge variety of fresh delicious food and great coffee.

AccorHotels certified review
Anonymous Families - 15/10/2017
« Family Wedding »

We had a Family Wedding at the venue it was awsome and stayed the night our room was big roomy and comfortable,our bed was like sleeping on a cloud.Breakfast was also a great get together with the family that had a special area for us food yummo

AccorHotels certified review
Lesley P. Couples - 13/10/2017

Overall a very pleasant experience. We decided to stay overnight because we were attending a wedding at the hotel.

AccorHotels certified review
Laurence Couples - 12/10/2017
« Great Facilities, Excellent Location »

The staff were very friendly, the food was excellent, and the amenities were in great condition, very clean.

AccorHotels certified review
Michele M. Couples - 11/10/2017
« always enjoyable stay never disappoints us »

the staff and the rooms are always excellent

AccorHotels certified review
Anonymous Business - 10/10/2017
« Quiet and comfortable »

My experience was a good one as usual, friendly team, always accommodating and welcoming.

AccorHotels certified review
Sara Couples - 10/10/2017
« The service was excellent and the pool is amazing. »

I found the staff very friendly and helpful. The room was clean and fairly updated as far as decor.

AccorHotels certified review
Phill Couples - 10/10/2017

We stay here regularly and have always been made to feel very welcome.

AccorHotels certified review
Linus C. Families - 10/10/2017
« Always a pleasure to return to the HL. »

From friendly greeting on arrival through attentive service, nice rooms and onto departure a good experience.

AccorHotels certified review
Antonio Q. Families - 10/10/2017
« Amazing service 5 stars »

I was treated like a VIP by all staff. Great overall experience. Would certainly recommend.

AccorHotels certified review
Rebecca W. Couples - 09/10/2017
« A very memorable experience »

My now husband and I were married at your venue. From the very beginning, we were always greeted and treated with respect. All the staff were very friendly and helpful. Nothing seemed to be a bother. Cheryl was just amazing. If we had any questions, she was always easily contactable. She was reassuring and encouraging and made the planning of our wedding a breeze (which is because we barely had to do anything)! I can not speak highly of her. The night before the wedding, my 2 girlfriends and I spent some time at The Temple Day Spa, which was fabulous. We then sat at the bar and enjoyed a few drinks. We were made to feel very special the whole time. The day of the wedding went like a dream. All the staff were friendly, helpful and very professional. I can not even think of anything negative about our whole experience with The Hills Lodge.

AccorHotels certified review
Sue F. Couples - 09/10/2017
« Excellent service as usual! »

We have always found staff, in particular Mr Chris Davis, helpful and efficient. The room was perfect

AccorHotels certified review
Cary H. Business - 09/10/2017
« The room was clean and neat, service was quick and efficient and the staff was courteous and friendly. »

I was able to go to work each day and not have to worry about the condition of my room when returning at the end of the day. Breakfast was convenient and satisfying.

AccorHotels certified review
Louise Families - 09/10/2017
« Paying Guest »

Nice , but wedding guests took Priority over paying gusts at the bar and no room for paying guests to relax when wedding guests were in the court yard ! Paying guests I was with spent 27 mins waiting to be served at the bar.

AccorHotels certified review
Elaine H. Families - 09/10/2017
« Excellent »

Enjoyed my stay. Excellent all round. Room, food great. Staff were helpful and friendly

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