Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

4.5/5 554 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 19 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Bathtub
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,387 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 554 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 15/01/2019 AccorHotels certified review
« The kids and I had a great time. »

We thought the staff were very friendly and helpful. The rooms were lovely and clean. The beds were so comfortable. We would definitely stay again.

Tony C. Couples - 15/01/2019 AccorHotels certified review
« Perfect get away with great staff »

Only stayed one night ,normally we stay 2 Staff were friendly and had dinner in restaurant which was excellent. Pool was fantastic in heat wave conditions

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Great Option to stay in Sydney in transit »

We always like to stay at the Hills Lodge on our road trips that bring us through Sydney. It is conveniently located, great facilities, well appointed rooms, good restaurant and very pleasant staff.

Ann A. Friends - 14/01/2019 AccorHotels certified review

Great service. Good food. Very clean

Anonymous Families - 14/01/2019 AccorHotels certified review
« Very enjoyable »

Allowed early check in. Breakfast fantastic. Pool and facilities clean and relaxing. Only one small Problem with tv as movie channel was working. Reception up in only a few minutes. Problem wasn’t able to be resolved but it wasn’t too big an issue as went to sleep soon after! Also managed to retrieve a frisbee from the roof! Exceptional service and friendly staff. Highly recommend.

James M. Business - 13/01/2019 AccorHotels certified review
« Hotel great Food Poor »

I have stayed at the hotel over the last few years when on business in Sydney, while the rooms and service have stayed at a good level the food has become poor. This visit the chicken was so poor it could not be eaten and the cheese plater felt like it had been left in the open all day. the food was not eaten and I went to bed hungry

Trevor Couples - 12/01/2019 AccorHotels certified review
« Room fantastic, restaurant beautiful food »

Brilliant stay, bed great, incredible room at a good price and one of the best rooms I have ever stayed in

Robert M. Families - 11/01/2019 AccorHotels certified review
« A delightful and satisfying experience. »

A stay that provided all that we needed - a comfortable, tidy and clean room, a quality restaurant with good food, both for dinner and breakfast, and a friendly, kind, helpful and efficient reception staff who made it all happen before, during and at the end of our stay. Shea NICHOLAS was particularly helpful and efficient at reception!!

Nikki Families - 09/01/2019 AccorHotels certified review
« Relaxing »

Rooms a bit dated but hotel is comfortable with lovely restaurant and pool area

C C. Families - 07/01/2019 AccorHotels certified review

Beautiful surroundings, very clean rooms, comfortable beds, good food & very friendly & helpful staff, what more can you want. I stayed with my 3 grandchildren & daughter who is still recovering from a very bad fall, & after 3 months is only just now being allowed to try & give up the wheelchair & crutches & try & take a few steps on her own. The staff were all so helpful picking the right room to suit her & as she also can only eat Gluten Free food the Restaurant Staff went out of their way to help with her allergies, she felt so spoilt & very appreciative. This is not our first stay, we have stayed there before on a few several occasions & we have always felt like we were the only guest they had at the time. It is any wonder they have such a well respected reputation. A special thank you to all the Staff.

Leanne Business - 06/01/2019 AccorHotels certified review
« thoroughy enjoyed my stay »

very enjoyable and comfortable

Amir N. Families - 06/01/2019 AccorHotels certified review
« Great atmosphere »

Nice place with comfort facilities

Daniel Families - 04/01/2019 AccorHotels certified review
« Nice hotel with a great breakfast »

Great service from the staff, very good breakfast with a reasonable price, comfortable beds. Bathrooms need an update.

Harvey F. Families - 03/01/2019 AccorHotels certified review
« As usual...excellent. »

We are both hospitality professionals. Your staff are well trained, polite, understand what they need to do and always smile, regardless of difficulties.

Anonymous Couples - 02/01/2019 AccorHotels certified review

The room was very welcoming and the reception staff friendly, restaurant service was rather slow

Anonymous Couples - 01/01/2019 AccorHotels certified review
« Fantastic »

Last minute decision to stay at a peviously unknown hotel was a fantastic decision. Lovely surroundings, beautifully presented room, very efficient and friendly staff and great value - what more could you want!

Matthew R. Families - 31/12/2018 AccorHotels certified review
« Well appointed rooms beds very comfortable room beautifully maintained »

As a single father with three children I found the experience very easy The breakfast was excellent and the children enjoyed the pool

Shelley W. Families - 31/12/2018 AccorHotels certified review
« Luxury and comfort at a reasonable price »

We could not have been happier with our stay. Your property is located close to our family at Castle Hill. We were able to enjoy our morning walks followed by a swim and laps in your refreshing and large pool. We drove from Brisbane with our daughter and dog and the two adjacent rooms we had booked were so spacious and comfortable. The drapes made the room dark for us to enjoy a sleep in and the rooms were very quiet even though situated on a busy road. We dined in the restaurant and the service and staff were excellent. Your hotel will be our go-to for our future family visits to Sydney!

Helen G. Families - 29/12/2018 AccorHotels certified review
« relaxing and homey »

It was relaxing and comfortable. Not too busy and not too many people. We loved visiting the pool on the grass and outdoor lounges. it was not noisy - so we had a quiet festive season for the week we were there.

Robert T. Families - 28/12/2018 AccorHotels certified review
« Nice hotel. »

Facilities were ok. Staff were unaware of the relationship with Accor and the membership program. Being a platinum member and staying at other Accor Hotels there is a certain standard displayed. This staff were not aware and it was quite awkward at times as the staff constantly questioned the benefits of membership. Eg breakfast was not noted on the room so was hassled not welcomed. I was told several times this is a boutique privately owned hotel

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