Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

4.5/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 19 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Bathtub
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,162 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 536 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adam S. Business - 29/06/2018 AccorHotels certified review
« Good however didn;t get normal Accor free water »

Enjoyed food and gym access

Terry J. Families - 28/06/2018 AccorHotels certified review
« A Gem of a Hotel/Restaurant in Castle Hill to hold our Mum Ampy Bollman's 85th Birthday »

Very good location with ample parking space. The Tudor-style structure provided a 'home' but elegant atmosphere and gave our event (our Mum's 85th birthday party) a kind of 'personal' touch. The service the staff provided us was excellent, starting from Kristine Russell, the Events Organiser to the head wait staff in Nobles Restaurant, Simone and her team, Kerrie-Anne and Madeleine (I'm not sure if I got her name right). The staff was very courteous, friendly and accommodating. Nothing was too much trouble for them. They were always around to assist us with a smile and that made a lot of difference to us.

Simone Business - 27/06/2018 AccorHotels certified review
« Great Venue and Service »

Always great

Ron S. Business - 26/06/2018 AccorHotels certified review
« My stay was very good »

I like staying at the Hills Lodge as they are always friendly and helpful and would recommend it to my friends.

Gregory C. Families - 22/06/2018 AccorHotels certified review
« Relaxed and great value. »

Full of surprises - great value, room quality was excellent, breakfast was amazing and service good too.

Ron C. Families - 21/06/2018 AccorHotels certified review
« Welcoming »

The stay was comfortable and the atmosphere on arrival warm and welcoming. The room was well appointed and very clean. The Hills Grand Mercure was closer to where we had to go then first thought.

Brian C. Couples - 21/06/2018 AccorHotels certified review
« Another very enjoyable stay at The Hills Lodge »

Once again, our stay was pleasant & comfortable in the lovely Hills Lodge. We always notice how very well maintained the whole hotel is. There is never any sign of deterioration in the paintwork, decor or furnishings. It is truly a credit to those responsible. As always, ALL of the staff are helpful, cheerful and happy.

Adam S. Couples - 20/06/2018 AccorHotels certified review
« Room, great size, bathroom no issues, bed was not great »

In all honesty, we only slept at the hotel due to an offsite function, and had breakfast the next morning before departing.

Choon K. Business - 18/06/2018 AccorHotels certified review
« Satisfied »

Everyday the selection of hot breakfast meals is the same. It is a bit boring. Same goes with the dinner meal. I'd prefer the gym to be inside the hotel.

Antony P. Business - 18/06/2018 AccorHotels certified review
« Upgrade »

Check-in staff was not prepared to consider upgrading Platinum member to a better room. I did ask if the next level rooms were available and had no reply.

Amali Families - 18/06/2018 AccorHotels certified review
« Welcoming warm and memorable »

I booked this for my cousins who were coming over to surprise my fatger for his 60th birthday. They drove from Melbourne and from the time we got to the hotel we were given such great service. My cousins were very impressed with the lovely food and the friendliness and were extremely blown away. The room was so comfortable I had to stop them from plotting to take the bed back to Melbourne. We were checked in by Christopher who was very accommodating with all our requests from the get go. My little niece needed warm milk each morning which was delivered promptly with no fuss. I have lived around this area for many years and this was the first time I had gone in to the hotel. I am so thankful to all who made this stay such a memorable one. What a marvelous team and hotel. Thank you!

Ron R. Couples - 17/06/2018 AccorHotels certified review
« Classic high level care with great staff »

Room was well presented and clean Reception attentive Restaurant good food and staff

Lauren K. Couples - 14/06/2018 AccorHotels certified review
« Wonderful, comfortable stay! »

We held our wedding reception at the Hills Lodge and it was perfect. Cheryl and the team did an incredible job at making sure everything was just wonderful. The whole event went off seamlessly and Ben and I couldn’t be happier. We then stayed at the Hills Lodge for one night of accommodation and it was wonderful. There was a bottle of sparkling and some fresh fruit in our room which just topped off the evening. Our room was lovely and warm and the beds were just divine - so comfortable!! The buffet breakfast was delicious - I think we both went up 3 or 4 times for food. Light music in the background and the cracking fireplace was just wow! Thank you!

Anonymous Business - 14/06/2018 AccorHotels certified review
« Classy. But too short. »

Comfy bed and good shower are the main things I care about when I travel for work. The room I had met that expectation. Very comfy bed. Good pressure shower. Well done.

Osman T. Couples - 13/06/2018 AccorHotels certified review
« Very comfy and spacious. Superb layout that is great for family with kids. »

Lovely weekend in a very stylish and well appointed hotel.

Mitch R. Solo - 13/06/2018 AccorHotels certified review
« Unpleasant »

Very nice motel. Unfortunately I didn’t get any sleep as in the room next t me there was a baby crying all night which woke me up most of the night which wasn’t pleasant as I had a big bike race the next day. Then when I checked out the staff didn’t even ask me how my night or time was just more concerned if I took anything out of the mini bar. Not very pleasant at all really. Not sure if I would want to stay there again just because of that. Obviously they New there was something wrong with the baby as well as the next morning people were going in and out of the room all morning.

Bwg Business - 12/06/2018 AccorHotels certified review
« comfortable and well appointed room »

accommodation was good for over night visit. Room service Menu was limited, food was good but had a seemingly uninspired quality about it (a lacking of flair)

V. N. Families - 12/06/2018 AccorHotels certified review
« Excellent customer service from check-in to the staff at the breakfast! »

Lovely room, and excellent customer service!

Jenny Families - 08/06/2018 AccorHotels certified review
« Hotel with character! »

Had a lovely one night stay at Hills Lodge, comfortable room, staff in restaurant for dinner were friendly and helpful, overall a very pleasant stay.

Debra Couples - 06/06/2018 AccorHotels certified review
« Very comfortable »

Upon checkin we were greeted by Darlene. We have stayed here before and had dealt with her on our previous stay. Darlene is an asset to the hotel as she explains everything you need to know in a friendly manner. Our room was quiet and the bed and pillows very comfortable. Breakfast in the dining room was very enjoyable and all of the staff are friendly and professional. I was lucky enough to have Darlene attend to me upon checkout. What a wonderful employee you have here. We will definitely be staying at The Hills Lodge in the future.

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