Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

4.5/5 545 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 19 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Bathtub
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,205 reviews

Our guest reviews for Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 545 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 17/09/2018 TripAdvisor review
« Great location , superb room »

Another great stay , beds are awesome , super clean , great location , friendly staffLarge rooms give plenty of chance to work , big but not too big and well set out , bathrooms great with plenty of room also , happy to stay there again

Roger N. Couples - 15/09/2018 AccorHotels certified review
« Nice accommodation and staff service but very disappointed with the meal. »

We celebrated our Anniversary with a one night stay in a suite. Accommodation and staff were very good. Only disappointment was our dinner in your restaurant. The size of the main rack of lamb was small and the same applied to my wife's serve of duck. They looked more like an entree size. At $36 each we honestly expected more. The duck was overcooked and not tender. We have eaten here for many years and always felt satisfied with the meal and quality. We do hope that things change for the better so we can come back.

Josh B. Business - 13/09/2018 AccorHotels certified review
« Venue hire »

I found all the staff to be polite and extremely helpful, i was pleasantly surprised at how clean the venue is including the amenities

Anonymous Couples - 12/09/2018 AccorHotels certified review
« great »

Great

Elizabeth E. Couples - 12/09/2018 AccorHotels certified review

Excellent stay, accommodation of a very high standard , staff excel in teir service and friendliness

Hanna Couples - 11/09/2018 AccorHotels certified review
« Excellent Service »

Wonderful experience. Chris’ service on reception at check-in was exceptional. The gentleman in the bar (I missed his name) on Saturday night was outstanding also. Couldn’t ask for better service. Unfortunately the quality of the meals we ordered for room service was disappointing. The meals were a bit cold and soggy, mainly the chips with the schnitzel, and the bruschetta didn’t seem like bruschetta at all. Room was brilliant. Breakfast was ok. Check-out disappointing. The guy on reception didn’t seem to have much experience.

Anonymous Business - 10/09/2018 AccorHotels certified review
« Satisfied »

The room is big and it will be perfect to give the slipper and the floor mat in the toilet.

Sharon G. Friends - 10/09/2018 AccorHotels certified review
« Well organised, friendly, professional, »

Room spotless. What I wrote to the GM I wish to thank your staff for helping me create a wonderful hens weekend. Your staff have been amazing and made it a smooth event especially as I was organising it from Tasmania. Kristina was always accessible by phone and email and happy to help in any way. The temple spa was also amazing and happy to go with the flow. The actual treatments we received were amazing and the staff exceptionally skilled. We were very impressed and very relaxed afterwards. I especially want to acknowledge John in the restaurant and his staff. The food was wonderful but the personal touch made us feel very special. John at all time both while organising dinner and the High tea made it a relaxed and a calm process with people cancelling or adding themselves at the last minute. John made us laugh and all the ladies were impressed with him and how well he ran the restaurant. The one person who went above and beyond and is a asset to your organisation is Darla ( I hope I have spelt her name correctly) on the front desk. Nothing was to much trouble, she did everything with a smile on her face and a kind word. I was lucky enough to deal with her in person each time I visited and each time she made things easier and was so helpful. I wanted you to know how professional and a credit to your organisation your staff are. I can not speak more highly of them and the Hills Lodge. Please pass on my personal thanks to them all who worked on Friday 7/9/18 and Saturday 8/9/18 and those who have helped throughout the organising of the Hens party. They all made it a wonderful experience for the Hen and her friends. Thank you again. If you require someone to recommend The Hills Lodge I am more than willing to be contacted. Sharon G. (Ryan)

Bruce Business - 09/09/2018 AccorHotels certified review
« What an easy way to stay a night »

Easy to arrange, wonderful staff and a most comfortable night’s sleep

Andrew Business - 09/09/2018 AccorHotels certified review
« short and sweet »

very brief

Debra Couples - 05/09/2018 AccorHotels certified review
« Lovely boutique hotel »

We have stayed here on several occasions and the service is always friendly and efficient. The bar area is relaxing and quiet. We had breakfast in Nobles and, as always, it was delicious. A special mention to Darlene in reception. She is always cheerful and helpful.

Robert F. Solo - 05/09/2018 AccorHotels certified review
« Mr »

Pleasant welcome at reception an excellent start , all common areas well presented , service etc very good.

Courtney Couples - 04/09/2018 AccorHotels certified review
« Great stay »

We enjoyed our stay at the Hills Lodge. Great venue and hotel

Stuart Families - 04/09/2018 AccorHotels certified review
« great winter break »

we had a fantastic time the rooms were very clean and modern would defiantly go back

Paul E. Families - 04/09/2018 AccorHotels certified review
« Our stay was comfortable »

I would like to stay again. The food was fantastic. The beds were comfortable

A. Business - 29/08/2018 AccorHotels certified review
« My home away from home »

I love staying at the Hills Lodge every time I come to the Hills District. The beds are comfortable, the rooms are quiet and I sleep really well, the showers are hot, and the staff bend over backwards to make every aspect of my stay perfect!

Karen W. Business - 29/08/2018 AccorHotels certified review

I really enjoy staying at the Hills Lodge- I travel a lot and this hotel is the best

Sophia Business - 29/08/2018 AccorHotels certified review
« Very comfortable stay »

My second time staying here and I enjoyed it very much. Great staff, comfortable bed, good breakfast and friendly shuttle service. Thank you!

Brad Families - 29/08/2018 AccorHotels certified review
« Nice comfortable room with great breakfast »

Room was clean and nice. Had a great stay. We enjoyed the buffet breakfast. Friendly staff and check in and out.

Paul Business - 29/08/2018 AccorHotels certified review
« Home away from home »

Rest was great..

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