Hotel - Sofitel Guangzhou Sunrich
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Sofitel Hotel

Sofitel Guangzhou Sunrich Hotel

988 Guangzhou Da Dao Zhong  Tianhe District 
510620  GUANGZHOU
CHINA

1,539 reviews
TripAdvisor Rating Based on 1,539 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Discover the definition of luxury at this opulent Guangzhou hotel. All rooms are sleek and stylish with Parisian accents and unique design touches, state-of-the-art Bose technology, and spacious bathrooms with rain showers and television mirrors

  • 493 rooms
  • 1 rooms for people with reduced mobility
  • 20 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,289 reviews

Our guest reviews for Sofitel Guangzhou Sunrich

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,539 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 18/09/2017
« A cozy home away from home »

Best quality service especially the Executive Lounge Staff. Special thanks to Icy, Carmen and Ada. They offered the sincere hospitality and represented the best quality service supplied by Sofitel Guangzhou Sunrich. Warm, professional and efficient. Thank you Icy ,Carmen and Ada. You are gems of Sofitel and make me feel it a cozy home away from home.

AccorHotels certified review
Ajs095 Business - 13/09/2017
« Great Stay at Sofitel Sunrich Guangzhou »

This was my second stay at this hotel. Happy again- great service, clean room. Thank you for the complimentary wine! Club Millesime was awesome, Carmen, the Club staff member was very helpful.

AccorHotels certified review
Giuseppe Business - 11/09/2017

comfortable and warm

AccorHotels certified review
Jason K. Business - 11/09/2017
« Service is excellent but needs to pay more attention to bathroom »

The switching button between the shower head and the faucet is broken so water is coming out from both at the same time. The water pressure is not enough to push the water out from the faucet therefore half of the water drips down to the floor while I am outside of the bathroom waiting for the tub to be filled. I was exhausted exploring the city all and was hoping to enjoy a hot bubble bath but then came in and saw the bathroom half flooded. It was already passed midnight however the facility team responded quickly and after 30 mins of repairing the problem got a temporary fix but I was told not to switch between the shower head and faucet. Also the pressure of the shower head in the shower is so little it cannot even wash away the form. I wish the room inspector can pay more attention to the conditions of the hardware as well and block it out of the inventory to prevent any unsatisfactory experience. Thank you.

AccorHotels certified review
Pan Business - 10/09/2017

Great

AccorHotels certified review
Clas Business - 08/09/2017
« Great hotel experience!! »

It's a very nice and modern hotel with all needed facilities eg gym, pool, etc. The rooms are very nice, I was lucky to get a junior suite which was top class. A lot of TV options for a westener The breakfast was excellent and in general good service from the staff

AccorHotels certified review
Anonymous Families - 04/09/2017
« Good service and luxury rooml »

A quick recepsionist, very helpful and caring staff

TripAdvisor review
Business - 03/09/2017
« Well maintain hotel »

We are stay at room 2822 with the nice view of Canton Tower. The only issue was there was the cigarette smell on the room. The breakfast that serve at 2 on 988 was delicious, most special were the soy milk and the butter. There was some improvement for your chef was pay more attention on the food was clean when serve to customer because we found the hair in the wanton noodle that we order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 93cheed, Bonjour! We welcome all constructive comments, as it helps us to maintain high standards of quality and service for our guests. We are terrible sorry for the wanton noodle served as per your description , and it is apparent in this case that we fell short. Our hotel is one of the few hotels in China assessed and licensed under HACCP regulations to control safety problems in food production. We can assure you this is an isolated case and should not happen. The hotel’s Executive Chef and Hygiene Manager have been made aware of this issue and dealing with this by reviewing the standards already in place. Thank you again for taking the time to highlight this and we are hoping you to give us the opportunity to serve you on your next visit. Sincerely, Mingka Li Guest Experience Manager Sofitel Guangzhou Sunrich

TripAdvisor review
Business - 03/09/2017
« Feedback »

The room size was good. However, I must say that I saw few cockroaches in the room as well as cigarette butt, even though the room was non smoking. Seeing cockroaches on top of the complimentary nuts and dry fruits which were kept in an open bowl, gave me a very disgusting feeling. I informed this to the hotel and they replaced nuts in the room, but I never had them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear udubey, Bonjour! Thank you very much for your constructive feedback. It is with sincere regret that we note your dissatisfaction with our room cleanliness, please accept our sincere apologies again. Please be assured that these comments are taken seriously. Once receiving your feedback during your stay with us, the hotel Executive Housekeeper has attended to the problem immediately and the necessary steps have been taken to make sure that our guestroom cleanliness can get back on track. The hotel now is also working with a global reputable pest control company in the logical and scientific approaches to maintain our guestrooms in a good hygiene condition. We can assure you this is an isolated case and should not happen. Thank you again for taking the time to highlight this and we hope that you will give us the opportunity to serve you better on your next visit. Sincerely, Mingka Li Guest Experience Manager Sofitel Guangzhou Sunrich

AccorHotels certified review
G. S. Families - 02/09/2017
« A great experience. »

We enjoyed staying at your hotel. The atmosphere was great. The food and drinks were great. The room quality was great. The one thing that made our stay at your hotel more than great was the people working there. Congratulations to the management. You have a fantastic team supporting you. Please keep up the good work. We will be coming back soon.

AccorHotels certified review
John S. Couples - 02/09/2017
« Attentive staff »

Although we stayed only 1 nite, it was a memorable experience due to the care and attention your staff had given us, esp those at reservations, reception, priority desk, lobby attendants, mooncake counter (we bought 4 boxes) and Millesime lounge where we enjoyed afternoon tea, evening cocktail and breakfast. Your staff also write and speak good English - we're impressed!

AccorHotels certified review
Zhuo L. Business - 02/09/2017
« Fantastics Service »

Very good service from Natalie and Sofitel Club service

AccorHotels certified review
D. Couples - 02/09/2017
« Leisure trip »

Good with opportunity of improvement

AccorHotels certified review
Bill Business - 27/08/2017
« Relaxing stay »

Nce and quiet property with sufficient VIP treatment for Platinum members.

AccorHotels certified review
Cody L. Business - 24/08/2017
« Very comfortable. »

Very comfortable.

AccorHotels certified review
Craig L. Families - 23/08/2017
« Excellent Experience »

Overall, a great hotel, very comfortable and well decorated rooms with great views of Guangzhou. All staff very helpful in the hotel.

AccorHotels certified review
Anton Business - 21/08/2017
« Not Sofitel experience »

It's my second time to stay in your hotel. But first time was more pleasant then this. At this time I was felt totally unwelcome starting from email from reservation department (I suppose to arrive before afternoon and they sent email that all room are full) till I get into the room (I was asked, when I checked in if my room is ready, but no any welcome amenities was send in my room till I asked for it). Maybe it was my stay but many things is to complain, but I don't do that, just not to spoil my day. I ordered room service - onion soup. All soup was smashed all over the plate. House keeping was so rush, even forgot to put towels for a feet and don't give the sleepers.

AccorHotels certified review
Simon Families - 19/08/2017
« Excellent Hotel, fantastic staff! »

The Birthday of my son was the icing on the cake, a wonderful experience, professional staff, sublime steakhouse restaurant! Rooms and hotel facilities are all high standard and something you would expect from a Sofitel.

AccorHotels certified review
Rajesh A. P. Business - 16/08/2017
« V. rajesh amala p. »

pleasant stay with your hotel

AccorHotels certified review
Bonnie D. R. Friends - 10/08/2017

This was my fifth times stay at your hotel. As usual always feel welcome.

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