Hotel - Mercure Santos Hotel
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Mercure Hotel

Mercure Santos Hotel

Av Washington Luiz 565  Boqueirao 
11055-001  SANTOS
BRAZIL

928 reviews
TripAdvisor Rating Based on 928 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Reduced mobility rooms
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early check in from 8am

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

  • 117 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,866 reviews

Our guest reviews for Mercure Santos Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 928 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cristiano Families - 08/09/2017

Recomendo com certeza!!

AccorHotels certified review
Guillermo Friends - 05/09/2017
« Wonderful place to stay and friendly Staff »

I stayed at Santos Mercure Hotel for a convention that was hosted in the hotel. The place is so beautiful and so calm. Had a really good time, and the staff helped me with everything. I found the hotel quite lovely and really loved the breakfast service + the sauna and the pool. The location is near bars and the center of the hotel and the view from the rooms is beautiful. Thanks again for everything!

TripAdvisor review
Friends getaway - 31/08/2017
« My stay was excellent »

My second stay was excellent at the Mercure Santos Hotel, close to the beach with excellent rooms and with great breakfast / lunch / dinner. In addition, the hotel staff is very helpful in assisting us in various situations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martins, We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to reinforce the positive points. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Best regards Marcelina Gomes Front Desk Manager

AccorHotels certified review
Sl Business - 19/08/2017
« no problems, queries handled promptly »

Great room. Good breakfast options. Staff helpful and spoke excellent English

AccorHotels certified review
Daniele Business - 15/08/2017
« Satisfied »

Good service, but I checked in twice in 2 weeks, rooms were different: the first had a very bad working sliding mirror used as bathroom door. The second was a better room, but on the lowest floor (6th): there was a party on the 5th floor one night and I was unable to have silence till after midnight. I left them my leclub membership number, but I didn't get any feedback... it's probably not a valid stay because of the booking, but it would have been nice to hear that from them. Very good breakfast and restaurant, polite personnel everywhere.

AccorHotels certified review
Anonymous Couples - 14/08/2017

The only thing that really anoyed me was having to take a cab in the street when it was raining _ ok it was in front of the hotel, but still - because the recptionist told me that they couldn't call taxis there. :(((

AccorHotels certified review
Alvar O. M. B. Business - 12/08/2017
« It is always good to visit Mercure Hotel »

Quality of the rooms is not the best option in hotel in Santos, however are clean and provide a home experience apartment. The restaurant is good option, good menu but need to improve in dessert. Require to improve the bar and pool area, more cozy would be much appreciated.

AccorHotels certified review
Anonymous Business - 25/07/2017
« Mercure Hotel »

Friendly staff, comfortable rooms overlooking the beach, nice breakfast. Although we had some problems with our access cards, the staying was pleasant.

AccorHotels certified review
Marcelo L. Business - 22/07/2017
« Marcelo L. »

Front desk staff well friendly and professional Overall, good Breakfast Friendly Dinner staff (Only chilled Red Wine available - enough to not return for dinner) Hotel cleanness (Very Good) Suggestions: Electric plug on bathroom (not available) Mattress and Pillow not comfortable Blanket not available in room

AccorHotels certified review
Paul Couples - 12/07/2017
« Very bad, high price bad service »

Terrible, room was dirt, it looks like somebody left the room and it was quickly set up for somebody else, without paying attention to the cleaning of the room, only one towell, noise hvac...overall terrible. The breakfast was the only plus to the service. Lobby counter service unwilling to help and when asked why the answer was that the hotel was all booked and I should accept what was offfered or find another hotel. Since it eas late in the evening I decided to stay. It was one and never again night for me and my family.

TripAdvisor review
Couples - 06/07/2017
« Great hotel, great service, great place »

The hotel is at the beach, with a wonderful view: all of the rooms have a balcony. The staff is very friendly. The rooms are so spacious (about 500 SqFt), with a bedroom and a living room with sofa and table. The breakfas (included in price) is gorgeous. And, best of all, it is so near of the main central area of Santos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JCorrea2017 We would like tell you, thank you for choosing Mercure Santos for your accommodation and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to reinforce the positive points. Once again thank you for your attention and look forward to see you soon. Best regards Marcelina Gomes Front Desk Manager

AccorHotels certified review
Alan C. Business - 29/06/2017
« Fell short of expectations. »

Desk service was very slow, and they did not seem totally organized when asking for partial payments, etc. Food in the hotel was poor (dinners were tasteless, nice photos in the elevator, but the food was tasteless) to mediocre (breakfast, I found egg shells in my scrambled eggs about half of the mornings).

AccorHotels certified review
Anonymous Business - 28/06/2017
« Otima experiencia »

otima estadia. Voltaria sempre

AccorHotels certified review
Daniel C. Families - 21/06/2017
« Nice room for 2 adults with two babies »

The room perfectly fit for two adults in the bed and two babies at children cribs available.

AccorHotels certified review
Julio Business - 16/06/2017
« Boa »

Estadia normal

AccorHotels certified review
Anonymous Couples - 12/06/2017
« Bürokratie »

Rooms ok but not very comfortable loud location without any decoration

AccorHotels certified review
Greg Couples - 08/06/2017
« Rooms in furniture need updating »

Not much value to the Junior Suite Furniture was old and worn

AccorHotels certified review
Anonymous Families - 05/06/2017
« Adoramos »

Adoramos.

AccorHotels certified review
Anonymous Business - 31/05/2017
« Overall good experience with some hickups »

I did the effort to register online to found out i did had to gomto the same registration process as normal at arrival, the online registration was pure waste if time No hot water on sunday morning No coffee at breakfast on the last day ( only the expresso machine) , on sunday ran out of coffee and needed some time to refill but at least i was available eventually

AccorHotels certified review
Julio G. Families - 22/05/2017
« Feel at home »

Mercure Santos is the best place to stay during the 10K Tribuna weekend. Great hotel facilities, very good front desk service, amazing breakfast and great restaurant service.Closed to the finish line of Tribuna 10K.

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