Hotel - Mercure Santos Hotel
Mercure Hotel Mercure Hotel

Mercure Santos Hotel

4.0/5 1,010 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

  • 115 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,521 reviews

Our guest reviews for Mercure Santos Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,010 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ramón Business - 09/10/2018 AccorHotels certified review
« Estandar »

Normal

Seong (. L. Business - 01/10/2018 AccorHotels certified review
« Good customer services »

Front desk people are very friendly and nice to take care customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seong Won L., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Friends - 14/09/2018 AccorHotels certified review
« We enjoyed our stay. »

The food was good, it was clean, and we had a wonderful view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet A., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

William A. Business - 25/08/2018 AccorHotels certified review
« Very pleasant stay »

I really enjoyed this hotel and the people were so nice. I want to especially thank Elizabeth and Vitor in the restaurant/bar for making my two week stay more special. I was alone and they were very friendly and made me feel welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William A., We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your notes were shared with our teams in order to reinforce the positive points and work in our improvement points as wi-fi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amarildo Burian General Manager

Anonymous Couples - 23/08/2018 AccorHotels certified review
« good experience »

the hotel was fine but recommend it would give the guests a higher sense of satisfaction if some various small details were repaired. for example in our room there was a broken window shade, toilet paper but no toilet paper holders, there was a refrigerator that was very wobbly. these are all minor things, nothing important but also nothing that would be difficult to repair. i assume other rooms are similar. i have no complaint but am making the suggestion because i like the hotel and think it is a fine hotel, but with a little more attention to detail in the maintenance it could be a very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. We inform that a renovation project is already underway, soon we will have renovated apartments and even more comfortable for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Thomas Business - 22/08/2018 AccorHotels certified review
« Getting outdated »

Ok service, but the rooms are really worn out and do not really live up to Mercure standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Bulow N., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a renovation project and soon we will have more renovated and comfortable apartments for our guests We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Ivo F. Couples - 21/08/2018 AccorHotels certified review
« Almost Perfect... almost. »

The stay in the hotel was wonderful as usual. However, I received no information regarding the parking lot procedures, which caused the parking lot try to charge me 120,00 reais instead of 48,00. This situation took almost 30min to be solved, and the parking lot employee (which i understand is a third party) was not very pro-active. I had to go to the reception and back to the parking lot a total of 5 times to solve it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo, We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services.We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our services at the hotel. Your notes were shared with our teams in order to reinforce the positive points and work in our improvement points as parking service. We hope to be able to welcome you again and regain the trust you have placed in our unit. Best regards Sincerely, Amarildo Burian General Manager

Alvar O. M. B. Business - 10/08/2018 AccorHotels certified review
« Well experience! »

Thank you for all! Was a great time and experience in this visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvar, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Couples - 31/07/2018 AccorHotels certified review
« Good service, but very outdated and furniture needs to be replaced »

The room was spacious, but the furniture was not comfortable at all and needs to be replaced. Looks very trashy. Service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrika R., Thank you for choosing Mercure Santos for your stay. We are sorry that our structure has not been satisfied, we would like you to know that a reform project is already under way. So that we can soon offer a renewed and even more comfortable product for our guests. We look forward to welcoming you again and exceeding your expectations. Sincerely, Amarildo Burian General Manager

Barbara Business - 30/07/2018 AccorHotels certified review
« Was a confortable stay »

The waitresses were all extremely nice. Everything was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to S.. Best regards, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure S.

Inger L. Couples - 08/07/2018 AccorHotels certified review
« Fantastic service »

You feel well taken care of. Always a smile an a warm welcome. Always helpful and makes you feel at home. We always enjoy staving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inger Lise L., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Alvar O. M. B. Business - 28/06/2018 AccorHotels certified review
« Bugs in the room bathroom and other areas »

I reported that on the bathroom and other areas of the room there were bugs (sewer ones) but I saw no changes after reporting that to the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvar O., We’d like to thank you for share your experience at Mercure Santos with us. Be sure that your opinion is very important. Be sure that we are working in order to improve the staff work and the comfort of our rooms aiming to satisfy your expectations in a next time. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Marcelo Couples - 05/06/2018 AccorHotels certified review
« Good »

Confortable Room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo, Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

P. Business - 21/05/2018 AccorHotels certified review
« Business Trip to Dow Chemical in Guaruja »

Room and breakfast was very nice. At least one of the staff at the front desk spoke English which was a big plus. Pool was disappointing since it was only half full and cold. Exercise area needs to be updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We thank you for choosing Mercure Santos for your accommodation and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to reinforce in our improvement points. Once again thank you for your attention and look forward to see you soon. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Couples - 17/05/2018 TripAdvisor review
« Excellent localization! »

I request to renovate and better equip the gym. To improve academy. Needs mats and a treadmill at least. It takes some pesos. Just as a detail, not mandatory, an original television or stereo surround sound.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Angela, Agradecemos imensamente seus comentários sobre sua hospedagem conosco que serão compartilhados com toda equipe. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Também gostaríamos de informar-lhe que já estamos trabalhando para que em breve possamos oferecer-lhes um produto renovado. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Cordialmente, Daniela Oliveira

Pab Families - 26/04/2018 AccorHotels certified review
« Well located hotel »

I liked staying at Mercure Santos. The hotel is very well located and staff is friendly and professional. One of the rooms we used was a wheelchair adapted room which was very well adapted. There were a few items in the room that could be updated to bring the room to perfect conditions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro Augusto, Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Valéria C. D. S. N. Couples - 24/04/2018 AccorHotels certified review
« Nice »

Nice and comfortable room; nice people working in a hotel / restaurant; good cab television; good lean-up; very good breakfast with fantastic view; nice view also from swimming pool and gym. Thank you! I will comeback in April 28.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria Cristina N., We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Business - 16/04/2018 AccorHotels certified review
« good clean hotel, reliable wifi, good breakfast. »

hotel was good. check in and check out were slow. when checking in, room was not available at 1PM. service around the pool area was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter , Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Pbw Solo - 16/04/2018 AccorHotels certified review
« Great Hotel, Poor Experience »

I recently stayed in room 2006 at this hotel and mostly enjoyed the stay with the exception of the terrible sound emitted by the a/c units every 5-10 minutes. I called the front desk about the issue and they said they'd send someone right up. After about an hour, I called back asking where the guy was and he showed up 10 minutes later. He seemed to know what might be causing the issue as he got in the ceiling and got the noise to stop for about 1-2 hours. It started again around 1100 and I decided to just deal with it as best I could. Good hotel, great staff, awesome location. Needs an update though and the a/c issue definitely needs to be addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie B., Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our customer service. Your notes were shared with our teams in order to reinforce the positive points and work in our improvements ones. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would like to confirm the interest and concern already mentioned by our reception coordinator. Amarildo Burian General Manager

Award_Tour Solo travel - 16/04/2018 TripAdvisor review
« Nice Location, Needs Update and Maintenance »

The hotel's location is perfect, the food at the restaurant is delicious, and the staff is super friendly and attentive. The hotel is also badly in need of an update though and the a/c units in the room I had (2206) made incredibly loud banging sounds as if someone were slamming a door about every 5-10 minutes. There were three of these a/c units in room 2006 and the sounds alternated among them every five minutes throughout my stay, so sleeping was difficult (turning them off was not an option for me as the humidity and sweating was worse than the noise). I called the front desk about the issue and they said they'd have someone come up. After about an hour, I called back and they sent someone right away. The maintenance worker was very friendly and seemed to be aware of what was causing the issue as he messed around a bit and got it to stop for an hour or two. Then it started all over again. It was almost 2300 by then so I just dealt with it. Great hotel, somewhat rough experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Award_Tour Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our customer service. Your notes were shared with our teams in order to reinforce the positive points and work in our improvements ones. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Marcelina Gomes Front Desk and Events Manager

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