Hotel - Mercure Santos Hotel
Mercure Hotel Mercure Hotel

Mercure Santos Hotel

4.0/5 1,024 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,775 reviews

Our guest reviews for Mercure Santos Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,024 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alex N. Couples - 01/12/2018 AccorHotels certified review
« Pleasant and clean »

Guest service very polite. Well organized environment. I recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Families - 28/11/2018 AccorHotels certified review
« Great hours! »

We deserve to spend more time there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yone S., thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Juliana C. Couples - 19/11/2018 AccorHotels certified review
« Good »

the room was good... the staff as well, but I was a little disappointed with the breakfast.

Anonymous Business - 14/11/2018 AccorHotels certified review
« Regular »

OK, but I didn't receive the eletronic invoice / receipt and it bothers me. I have to do reimbursement and I miss this.

Iara P. Business - 11/11/2018 AccorHotels certified review
« Good hotel, average staff »

My overall experience was good. We hosted an event at the hotel. But the check in took a long time and breakfast was delayed, we had to leave really early and the info was it was served at 6pm but just opened around 6:15

Lia Couples - 10/11/2018 AccorHotels certified review
« Good surprise »

Overall we were very satisfied. The balcony had a view to the beach (not expected), the apartment was clean and with a frigobar always being replenished. It just missed an iron (we had to request to the front desk). The hotel is walking distance to many places, a great view on top with a small pool and restaurant. Great breakfast and view of the beach. The door card stopped working but the staff restarted the system quickly. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lia Mara G., We very much appreciate your comments regarding your stay at Mercure Santos Hotel. In Mercure Santos we’re always working in order to provide a good service to our guests. Your feed back is very important because it gives us the tools we need to improve our services. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Families - 09/11/2018 AccorHotels certified review
« Hotel has great location and fabulous views of the water. However, it desperately needs an upgrade. The furniture and fixtures are down right shabby. »

Our experience was good thanks to the great location of the hotel and panoramic views from our room and the upstairs restaurant. But the faded cover on the couch, broken fixtures, stained ceiling, and inept if friendly service by hotel staff kept our expert at the hotel from being first rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorchen L., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to solve the problems you told us. Best regards, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Couples - 07/11/2018 TripAdvisor review
« MERCURE SANTOS TOP OF BEST HOTEL, LOCATION, AND ATTENCION »

Mercure Santos Brasil, the best hotel facing the beach, only cross the avendia in front, foot in the sand, clean beach, with services, accommodations and excellent service. Don't lose, I'll always come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantino, Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards Daniela Oliveira, Guest Coordinator

Marco P. Families - 28/10/2018 AccorHotels certified review
« Pleasant »

Friendly staff , good location and good quality of service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Claudia R. Families - 25/10/2018 AccorHotels certified review
« Mercure by the sea in Santos »

Best hotel option in Santos. Rooms and restaurant have a nice good sea views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Marco Families - 21/10/2018 AccorHotels certified review
« Comfortable »

The room was very comfortable. The valet parking wasn't good, it took almost 20 minutes to get my car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco C., We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will pay special attention to your comments about our parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amarildo Burian General Manager

Ramón Business - 09/10/2018 AccorHotels certified review
« Estandar »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Ramón, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Santos Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Seong (. L. Business - 01/10/2018 AccorHotels certified review
« Good customer services »

Front desk people are very friendly and nice to take care customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seong Won L., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Friends - 14/09/2018 AccorHotels certified review
« We enjoyed our stay. »

The food was good, it was clean, and we had a wonderful view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet A., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

William A. Business - 25/08/2018 AccorHotels certified review
« Very pleasant stay »

I really enjoyed this hotel and the people were so nice. I want to especially thank Elizabeth and Vitor in the restaurant/bar for making my two week stay more special. I was alone and they were very friendly and made me feel welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William A., We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your notes were shared with our teams in order to reinforce the positive points and work in our improvement points as wi-fi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amarildo Burian General Manager

Anonymous Couples - 23/08/2018 AccorHotels certified review
« good experience »

the hotel was fine but recommend it would give the guests a higher sense of satisfaction if some various small details were repaired. for example in our room there was a broken window shade, toilet paper but no toilet paper holders, there was a refrigerator that was very wobbly. these are all minor things, nothing important but also nothing that would be difficult to repair. i assume other rooms are similar. i have no complaint but am making the suggestion because i like the hotel and think it is a fine hotel, but with a little more attention to detail in the maintenance it could be a very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. We inform that a renovation project is already underway, soon we will have renovated apartments and even more comfortable for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Thomas Business - 22/08/2018 AccorHotels certified review
« Getting outdated »

Ok service, but the rooms are really worn out and do not really live up to Mercure standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Bulow N., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a renovation project and soon we will have more renovated and comfortable apartments for our guests We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Ivo F. Couples - 21/08/2018 AccorHotels certified review
« Almost Perfect... almost. »

The stay in the hotel was wonderful as usual. However, I received no information regarding the parking lot procedures, which caused the parking lot try to charge me 120,00 reais instead of 48,00. This situation took almost 30min to be solved, and the parking lot employee (which i understand is a third party) was not very pro-active. I had to go to the reception and back to the parking lot a total of 5 times to solve it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo, We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services.We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our services at the hotel. Your notes were shared with our teams in order to reinforce the positive points and work in our improvement points as parking service. We hope to be able to welcome you again and regain the trust you have placed in our unit. Best regards Sincerely, Amarildo Burian General Manager

Alvar O. M. B. Business - 10/08/2018 AccorHotels certified review
« Well experience! »

Thank you for all! Was a great time and experience in this visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvar, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Anonymous Couples - 31/07/2018 AccorHotels certified review
« Good service, but very outdated and furniture needs to be replaced »

The room was spacious, but the furniture was not comfortable at all and needs to be replaced. Looks very trashy. Service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrika R., Thank you for choosing Mercure Santos for your stay. We are sorry that our structure has not been satisfied, we would like you to know that a reform project is already under way. So that we can soon offer a renewed and even more comfortable product for our guests. We look forward to welcoming you again and exceeding your expectations. Sincerely, Amarildo Burian General Manager

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