Hotel - Novotel Suites Clermont Ferrand Polydome
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Clermont Ferrand Polydome Hotel

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4.0/5 670 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 91 suites
  • 61 non-smoking suites
  • 3 suites for people with reduced mobility
  • 58 family suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Remote control TV
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,314 reviews

Our guest reviews for Novotel Suites Clermont Ferrand Polydome

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 670 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Del R. R. Business - 13/04/2018
« Smile & supportive »

Eve n II had booked 2 rooms, the hotel understood the circumstances of my colleague (flight cancelled), and the second room was not charged.

AccorHotels certified review
Jerry Business - 13/04/2018
« Just perfect »

You probably have a reason for it, but I did not expect from a Novotel that there would be no dinner opportunity.

AccorHotels certified review
Tm Business - 09/04/2018
« Excellent service »

Great team, modern hotel, clean rooms and breakfast at top

AccorHotels certified review
Robert P. Couples - 05/04/2018
« Robert P. »

Comfortable room but problems with a broken flush on the toilet - as this couldn't be mended we had to move rooms which made it very late getting something to eat abs as we had been travelling all day could have done without it. Felt that the car park & charges for a small dog excessive. It would be nice if as a matter of course a drink for each guest was offered rather than just one.,however in our case two were offered due to th inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont-Ferrand Polydome. I am sorry that your experience did not meet your expectations but I want to let you know that our team making all them possible to make your stay pleasant. When you called us, as soon as possible we get up to repair the flush on the toilet. Unfortunately we could not. That is why in few minutes and for your comfort we preferred to change your room. The additional cleaning is necessary for the dogs stay, that is why every poppies need to pay an extra charges. The general condition for the Club drink are the same for every Club member ship. In every Novotel Suites you can enjoy for one drink free. At Novotel Suites, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us another chance in the near future. Sincerely, Anna BOHORODZICZ Assistante de direction

AccorHotels certified review
Anonymous Business - 03/04/2018
« polite staff with 24/7 services »

Clean hotel, good staff with comfortable transportation by Tram.

AccorHotels certified review
Anonymous Business - 24/03/2018
« Great people but property is below my standards »

Fine, front desk employees were great the room was uncomfortable and the hotel needs a face lift!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Renegar, Thank you so much for your feedback. It is always a pleasure to receive positive feedback about our best team. I am terribly sorry that some parts of the hotel did not meet your expectations. We take your comments into account and will soon plan our renovations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Anna Bohorodzicz Assistante de direction

AccorHotels certified review
Czarek Business - 14/03/2018
« Very nice staff, good equiped rooms »

Good breakfast (cheese, meat, yogurt, very good idea with eggs, etc), spacious and good equipped rooms with tea, coffee, frigo, etc. Very helpful personnel of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Panie Czarku, Dziekujemy za te mile slowa. Nasza ekipa jest do Pana dyspozycji I robi wszystko by Pana pobyt byl super wspomnieniem. Do zobaczenia wkrotce. Ania i ekipa

AccorHotels certified review
Anonymous Business - 03/03/2018
« Great staff & breakfast »

The lack of iron and ironing board in each room is not acceptable. Modern hotels have this - you need this!! If you had this I'd give you a 9.5!

AccorHotels certified review
Rachel Business - 22/02/2018
« I loved my room and the staff were really nice. »

My room was really clean and I enjoyed the refreshments that were replenished every day (I was there for three weeks.) The staff were really nice and helpful, so I felt very welcome and taken care of. I enjoyed the diverse breakfast options as well.

AccorHotels certified review
Andy Business - 19/02/2018
« Excellent »

Clean, comfortable, friendly and a wonderful breakfast.

AccorHotels certified review
Sss Business - 18/02/2018

It was a pleasant stay. The breakfast and the staff were the best. The room is spacious and areas of improvement are as follows Kitchen kits can be improved as it contain only less materials to cook. one induction stove is very less better to have atleast 2. The queen size bed is not so much comfortable it can be improved.

AccorHotels certified review
William C. B. Business - 13/02/2018
« Friendly, efficient staff, and a comfortable, conveniently-located hotel. »

Very similar to past experiences at this hotel. Some difficulty with availability of hot water in the mornings (I assume that the system does not have sufficient capacity to deal with many guests taking showers at the same time).

AccorHotels certified review
Anonymous Business - 13/02/2018
« Always a good place to stay. »

Staff is always nice. The facility is maintained and the breakfast is good.

AccorHotels certified review
Damon M. Business - 10/02/2018
« Met all my needs. Staff very professional. »

Very pleasant.

AccorHotels certified review
Phil Business - 08/02/2018
« Home away from home »

A regular visitor as this is my, and my wife has the same opinion, preferred choice when I need to spend over a week in Clermont.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. V., It’s a pleasure to read you. It’s the best comment that you can do. We are very happy to know that our hotel is a bit as your home. Sincerely, Céline BECKER Directrice

AccorHotels certified review
Alan Business - 05/02/2018
« satisfied »

Very good hotel, near the site of Michelin. Great breakfast and room services. Nice and warm-hearted staffs there. In total, 100% satisfied experience.

AccorHotels certified review
Anonymous Business - 15/01/2018
« Very good »

Very good Please ensure the equipment in gym is functioning. The treadmill was not working.

TripAdvisor review
Family - 21/12/2017
« Rugby in Clermont »

The hotel is perfectly situated close to the stadium and opposite a tram stop with easy access to the centre of town . There is plenty to do in the area and it is close to the Michelin Museum which is well worth a visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for this nice comment. We hope that you will return for a next rugby match. Merry Christmas. Céline BECKER General Manager

AccorHotels certified review
Malcolm D. Couples - 20/12/2017
« Ideal for Clermont »

The hotel was very well situated with a tram stop outside. The Michelin Museum and Rugby stadium were a very short walk. The town square was only 5 stops away on the tram. The breakfast service was OK but a little chaotic in its layout and the hot food need replenishing more. The hotel was quiet and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALCOLM D., We very much appreciate your comments regarding your stay at the Novotel Suites Clermont-Ferrand Polydome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline BECKER Directrice

AccorHotels certified review
Jon W. Couples - 30/11/2017
« A comfortable and pleasant stay. »

Our room was spacious and well equipped although it had no crockery or cutlery. These could be obtained from the bar however. Once again we were disappointed by the stinginess of the welcome drink being for one person only. It was good having private parking although it is far too expensive. It was an easy walk into the old city from the hotel.

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