Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

TripAdvisor rating 4.5/5 1,996 reviews
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +04 5671100

Fax: (+0)4 5521021

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Currently, close to our hotel

Ski Dubai, leisure

From 01/01/2013 to 31/12/2019

At 6.6 km

Shopping at the Dubai Mall

From 01/01/2019 to 31/12/2019

At 18 km

International Autumn Trade Fair

From 19/11/2019 to 21/11/2019

At 21 km

International Motor Show

From 12/11/2019 to 16/11/2019

At 22 km

VOD Dubai International Jewellery Show

From 13/11/2019 to 16/11/2019

At 22 km

Emirates Airline Dubai Rugby Sevens

From 05/12/2019 to 07/12/2019

At 26 km

Our accommodations

Superior Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Executive Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: ‌4
  • Area: From 70
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedrooms Jumeirah Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: ‌6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Three Bedrooms Tower Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: ‌8
  • Area: From 108
  • Views: City side, Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: ‌4
  • Area: From 70
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: ‌6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,745 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,996 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and secure

Customer review rating 4.4/5

Y. M. Y. Families - 10/06/2019 AccorHotels certified review

Staff is polite and ready to assist.

Very comfortable

Customer review rating 4.4/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Stayed 3 nights and the staff were very helpful and room had a nice views

would do it again

Customer review rating 4.4/5

Mohamad Families - 09/06/2019 AccorHotels certified review

the breakfast must have more options for a five-star hotel, the offered one now is good but it is expected from a 4-star hotel. The pool water needed to be changed all in all it was a nice experience especially with the friendly staff you have

Great Place

TripAdvisor rating 4.5/5

Dreamer297950 Solo travel - 09/06/2019 TripAdvisor review

I have stayed at the Pullman JLT Dubai many times and as usual I was not disappointed. Two areas worthy of special note Breakfast an important meal of the day and once again the presentation, the quality and choice of food was excellent. The staff are exceptional, friendly and efficient and the mark of a really top class establishment .... the staff remember and address you by your name .. well done them. Secondly the staff at the pool on floor 35, lifeguard, pool bartender not forgetting the housekeeper ... nothing too much trouble for them again well done. A couple of general comments, overal feeling of the room thought it looked a little tired, carpet stained in places, lamp didn’t work, chair arms worn. In themselves all small things but spoil what has always been my favorite place in Dubai.

Dear Dreamer297950, Thank you for choosing to return to the Pullman Dubai Jumeirah Lakes Towers and for the wonderfully detailed review you have shared on TripAdvisor. Your kind comments for the services provided by the teams you mentioned is highly appreciated and will definitely be shared with the entire team, for sure everyone will be happy to know they have made a positive impact to your stay. Thank you also for your constructive feedback regarding the rooms, which has been noted and shared with the department heads accordingly for their action. We apologize for any inconvenience this may have caused. Once again, thank you for returning and taking the time to share your experience. We all look forward to welcoming you back to the hotel in the future. Kind regards Christina Assmann Front Office & Guest Experience Manager

Mr

Customer review rating 4.4/5

Reza A. Business - 04/06/2019 AccorHotels certified review

It was satisfactory. The bathroom quality was not perfect with sings of dirt and rustiness at some corners. Room was clean.

Dear Reza A., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns but are pleased to see that you enjoyed your overall experience. We hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Excellent team and good ambience

Customer review rating 4.4/5

Siddharth S. Business - 03/06/2019 AccorHotels certified review

Nice experience and good service. Good ambience

Dear Siddharth S., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent stay in Dubai. It was a pleasure to host you as our guest and we are delighted to see that you had a pleasant stay. Thank you for your suggestion to include more vegetarian dishes during breakfast time. Rest assured your feedback has been shared with our Executive Chef. It is only through our guests feedback we are able to continuously improve our services. We hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Comfortable

Customer review rating 4.4/5

Yoosuf M. Business - 03/06/2019 AccorHotels certified review

Very comfortable with helpful and friendly staff and service.

Dear Yoosuf M., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

perfect

Customer review rating 4.4/5

Sedad Business - 03/06/2019 AccorHotels certified review

I just stayed one night at Pullman. Came very late to the hotel due to late landing. Had dinner. Service is excellent, people very professional and helpful. Will come again for sure

Dear Sedad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and look foward to seeing you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

pretty clean and cozy hotel

Customer review rating 4.4/5

Ziad Business - 02/06/2019 AccorHotels certified review

my stay was pleasant. staff were nice and i liked the hotel specially if you are traveling for business.

Dear Ziad H., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Excellent hotel, great location, great customer service

Customer review rating 4.4/5

Jane M. Couples - 29/05/2019 AccorHotels certified review

We really enjoyed our stay at the Pullman JLT. Every aspect was excellent - initial checkin to check out. The room had every comfort. The bed was beautiful, the shower very good, the room was clean and very comfortable. Your breakfast buffet was outstanding, our dinner at Masconi beautiful with excellent service. The other positive is the location close to the a Metro station - this made our activities much easier and convenient.

Dear Jane M., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Mr.

Customer review rating 4.4/5

Hooshang N. Business - 29/05/2019 AccorHotels certified review

Very good persons in receiption and very kind people in all other department

Dear Hooshang N., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Excellent business hotel

Customer review rating 4.4/5

Anonymous Business - 29/05/2019 AccorHotels certified review

The hotel staff are very welcoming and the whole hotel is very clean. I have stayed many times in the hotel and the experience is also consistent. The breakfast buffet is comprehensive.

Dear Valued guest, Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Le Club Silver member. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Satisfying

Customer review rating 4.4/5

Anonymous Couples - 27/05/2019 AccorHotels certified review

The stay was good overall. We enjoyed the room, the big size bed felt luxurious and the roof top pool was very nice. However, things to maybe improve upon would be the coffee in the breakfast restaurant, better cleaning (or fixing up) of some of the tiles in the bathroom and the AC in our room would not go below 24,5 degrees, which for us was a little bit too hot.

Dear valued Guest, Thank you for choosing the Pullman Jumeirah Lakes Towers for your recent stay with us. We are pleased to see that you were overall satisfied with your stay, however would like to apologize for falling short of your expectations in some areas. Your feedback is important to us, as it allows us to continuously improve our services. We appreciate the time you have taken to review us and hope to welcome you back again soon. Christina Assmann Front Office & Guest Experience Manager

Satisfied

Customer review rating 4.4/5

Rodney Business - 24/05/2019 AccorHotels certified review

It was ok. The only downside was not being recognised for being accor silver. But overall was satisfied stay.

Dear Rodney, Thank you for taking the time to share your recent experience at Pullman Dubai Jumeirah Lakes Tower! We are happy to read that you had a wonderful stay and product and service of our hotel meet your expectation. We would like to take this opportunity to thank you for your loyalty as Le club Accor Silver member. however kindly note that your booking in not eligible for point as well the welcome benefit as it was booked through a travel agency. we encourage you in the future to book directly with hotel or Accor App in order to get all benefit. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Amazing as always

Customer review rating 4.4/5

Manish S. Business - 23/05/2019 AccorHotels certified review

Your property always makes me feel at home

Dear Manish S., Thank you for taking your time to review your recent stay with us. It is always a pleasure to welcome you back and it is lovely to receive one of the biggest compliments when we are able to make our guests feel like home. We hope to welcome you back again soon. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Friendly, clean, good quality establishment

Customer review rating 4.4/5

Da, F. Business - 22/05/2019 AccorHotels certified review

When I arrived the receptionist told me I couldn't have the room I had booked and proposed a cheaper room but no refund of the difference. I think that is not the correct way to proceed. After a wait of 15 minutes I got the room I had booked, which was in the name of someone else. I hope I didn't inconvenience that person. My advice to your establishment is to get the reception to see what are the room allocation conflicts in advance and keep looking ahead.

Dear valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. Please accept our apologies for the inconvenience you were caused upon check in. Kindly note that the difference in the room was mainly the bed type. Thank you again for sharing your experience, and we hope that we will have the opportunity to redeem ourselves on a future visit. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great stay..very helpful staff

Customer review rating 4.4/5

Brajesh Business - 19/05/2019 AccorHotels certified review

I am touched with the services and staff specially Ram Raj from concierge team.

Dear Brajesh, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback and we are delighted to see that Ramraj in particular had a n impact on your experience. We will certainly share your feedback with him. We appreciate your continued loyalty as a valued Le Club Silver member and hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great position of the Hotel

Customer review rating 4.4/5

Te J. Friends - 18/05/2019 AccorHotels certified review

It was ok. Hotel is a bit old but position compensates it...

Dear Te J., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christina Assmann Front Office & Guest Experience Manager

Good

Customer review rating 4.4/5

Sb Couples - 16/05/2019 AccorHotels certified review

The stay was a short one but went relatively well. The metro is close by which is a bonus. The room was spacious and comfortable. The downsides of this experience: - Despite booking a non-smoking room, it kept smelling of cigarette smoke. We advised the reception and some air purifier was sprinkled to neutralise it. But this is a strange issue. - The bathroom is dated and does not reflect the stature of the hotel brand. I expected better and was disappointed on this level.

Dear SB, Thank you for taking your time to review your recent stay with us. It was a pleasure to host you as Club Accor Gold member guest and we appreciate your feedback. Please allow me to apologize for the inconvenience caused due to the cigarette smell in the room even due is a non smoking room. Rest assured this has been shared with our front office and housekeeping team for their action to avoid re-occurrence in the future. We hope we will have the opportunity to welcome you back again in the near future. Warm regards Christina Assmann Front Office & Guest Experience Manager

Great for an Extended Stopover

Customer review rating 4.4/5

Ally Couples - 16/05/2019 AccorHotels certified review

Things were good at this hotel - overall it was a good experience. Our bathroom shower had leak problems and some mould problems. The breakfast was great, always something to eat. Bed was incredibly comfortable. Close to a metro station, but not a lot else. 15 minute walk to get to the Marina. 30 minute trip on the Metro to get the Mall or Burj Khalifa.

Dear aLLY, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager
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