Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

TripAdvisor rating 4.5/5 2,101 reviews
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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Room 1

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Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +04 5671100

Fax: (+0)4 5521021

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodations

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Superior Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Executive Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

One Bedroom Executive Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 4
  • Area: From 70
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Two Bedrooms Jumeirah Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 6
  • Area: From 150
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Three Bedrooms Tower Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 8
  • Area: From 108
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

One Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: 4
  • Area: From 70
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Two Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: 6
  • Area: From 150
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,117 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,101 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good

Customer review rating 4.4/5

T. A. B. Business - 08/10/2019 AccorHotels review

The upgrade in food menu was great. Tried the fish burger and it was great. The only thing i would like to see is adding the most famous lebanese channels MTV and LDC.

Dear Al B. T., Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and suggestion to add the lebanese TV Channels. We have taken this on board and will be shared for further consideration. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I sincerely thank you for taking the time to share your feedback. We hope to welcome you back again soon. Kind regards, Christina Assmann Front Office & Guest Experience Manager

Overall a decent experience with pleasant employees

Customer review rating 4.4/5

Tanya Families - 07/10/2019 AccorHotels review

We initially had a problem upon checking in. Our travel planner dropped the ball. The front staff employees were professional, helpful and ensured that we were comfortable while the issue was corrected. My impression of the room was adequate and the service in the Seasons restaurant would have been better if the staff were more responsive in collecting plates from tables. Overall Seasons breakfast buffet food was good.

Dear Tanya, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and constructive feedback, which we have taken on board and will be shared for further consideration. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I sincerely thank you for taking the time to share your feedback. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Nice one night stay

Customer review rating 4.4/5

Hashim Friends - 07/10/2019 AccorHotels review

Check in was smooth with professional bell boy and receptionist. Was given a clean well appointed room on the sixteenth floor. Breakfast was fantastic with healthy choices available especially the detox fresh juices. Well done! Pullman

Dear Hashim, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the recent one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Super facility and rooms, seamless service and extremely friendly/helpful staff.

Customer review rating 4.4/5

Darla W. Couples - 07/10/2019 AccorHotels review

Great, we will stay with you next visit.

Dear Darla W., I would like to take this opportunity to thank you for taking your time to review your recent visit at the Pullman Dubai Jumeirah Lakes Towers. . I am very pleased to know that you enjoyed your stay and acknowledged the seemless service which is highly appreciated. Thank you again for sharing your experience, and we already look forward to your next visit. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Excellent service!

Customer review rating 4.4/5

Ian B. Business - 07/10/2019 AccorHotels review

Attentiveness of staff was amazing.

Dear Ian B., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers . We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager
Customer review rating 4.4/5

Anonymous Business - 07/10/2019 AccorHotels review

Everything was clean and service excellent.

Dear valued Guest, Warm Greetings from the Pullman Dubai Jumeirah Lakes Towers! It was a pleasure to host you as our guest during your recent visit to Dubai and would like to Thank you for your positive review. We are pleased to see that you had an enjoyable experience and hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Nice experience with small invoicing issue

Customer review rating 4.4/5

Tommi Business - 07/10/2019 AccorHotels review

The room, facilities, food & staff were all amazing. Really felt like I was a wanted visitor in the hotel. New fresh water was included every day and minibar was sufficient in case I would have wanted to use it. Only issue was with prepayment authorization that the hotel staff were not aware of. It turned out to be just auth and not actual payment so issue resolved itself quickly.

Dear Tommi, Thank you for your nice comments following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. It was a pleasure to host you as our guest and are delighted to see that your were overall happy with your stay. Please allow us to apologize however for the inconvenience caused due to the misunderstanding re the billing and pre-authorization but good to know that this was quickly resolved. We hope we will have the opportunity to welcome you back again in the near future. Meanwhile we remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

2nd stay

Customer review rating 4.4/5

Rodney Business - 06/10/2019 AccorHotels review

Good stay

Dear Mr. Rodney, Warm Greetings from the Pullman Dubai Jumeirah Lakes Towers! It was a pleasure to host you as our guest on your 2nd stay with us and would like to take this opportunity to appreciate your loyalty. We are pleased to see that you had an overall pleasant stay but apologize for the inconvenience caused due to not being recognized as a Le Club Silver member and your benefits upon your arrival, as well as the water not being warm right away. Rest assured your concerns have been addressed accordingly to avoid re-occurrence in the future. Again our apologies. We hope to welcome you back in the near future and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great!

Customer review rating 4.4/5

Kelly Couples - 05/10/2019 AccorHotels review

Great service and comfortable rooms.

Dear Kelly, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers as well as your continued loyalty as a valued Le Club Platinum Member. We are pleased to see that you enjoyed your stay and hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great

Customer review rating 4.4/5

Catia Business - 04/10/2019 AccorHotels review

Very good and friendly staff and commodities. Spacious rooms, with a good decoration and variety of options to eat in the hotel.

Dear Catia, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

All good!

Customer review rating 4.4/5

Ian R. Business - 02/10/2019 AccorHotels review

Good room and facilities; great and helpful staff

Dear Ian R, Dear valued Guest, Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Le Club Classic member. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Absolutely amazing

Customer review rating 4.4/5

Monaa P. Friends - 01/10/2019 AccorHotels review

I had a great stay at this wonderful hotel. The staff was great and they made my experience more stunning! The food was amazing from breakfast to lunch to dinner ! I was really happy about the complimentary cake they made for me for my birthday it definitely made my stay extra nice !

Dear Monaa P., We were glad to learn that you have chosen our hotel and that you found it the best due to it's high quality of service and the great facilities that we have in our hotel. This review will motivate our teams to work even harder to maintain this level of service, so we can always meet and exceed your expectation on every visit. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Christina Assmann Front Office & Guest Experience Manager .

Need to review on rates based on hotel

Customer review rating 4.4/5

Mohammed A. Business - 01/10/2019 AccorHotels review

GOOD.

Dear Mohammed A., Thank you for sharing your feedback following your recent stay with us. We are please to see that you had an overall pleasant stay but would like to apologize for the shortfalls in service you mentioned as well as for the quality of the mixed grill you were served. Please rest assured this has been addressed accordingly to avoid re-occurrence in the future. Your feedback is important to us as it helps us in our continuous efforts to improve our services and product. We hope that we will have the opportunity to welcome you back again in the future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

owesome

Customer review rating 4.4/5

Mary C. Business - 30/09/2019 AccorHotels review

Everything was in place,the hotel is very organised and clean.

Dear Mary c., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback and will share your comment with the team. We would also like to take this opportunity to apologize that the Seabass served in our restaurant did not meet your expectations. Please rest assured this has been shared with our Executive Chef for his review. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

A satisfying stay for short business trip

Customer review rating 4.4/5

C. K. S. Business - 29/09/2019 AccorHotels review

1. Front desk reception and housekeeping services are very prompt and attentive to customers' needs 2. Rooms are tidy and well cleaned 3. The buffet breakfast spread being served every morning is excellent in terms of food quality and second to none in terms of offering variety to customers.

Dear Kay S. C., Thank you very much for sharing you positive experience following your recent stay at the Pullman Dubai Juemirah Lakes Tower. We are extremely happy to read that had enjoyable stay with and service rented by accommodating Heartist meet your expectation. once again thank you for sharing your positive feedback and we look forwards to welcome again at Pullman Dubai Warm regards Christina Assmann Front Office & Guest Experience Manager

Amazing Service

Customer review rating 4.4/5

Taneya L. C. Couples - 29/09/2019 AccorHotels review

Awesome

Dear Taneya Lenta C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Satisfactory experience

Customer review rating 4.4/5

Valeria Business - 29/09/2019 AccorHotels review

Hotel clean, convenient, with very helpful and kind staff.

Dear Valeria, Thank you for sharing your positive review follow you recent stay at the Pullman Dubai Jumeirah Lakes Tower. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We Would be glad to to welcome back in the near future Warm regards, Christina Assmann Front Office & Guest Experience Manager

Fantastic

Customer review rating 4.4/5

Mark Business - 29/09/2019 AccorHotels review

Staff very helpful and friendly

Dear Mark B., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Silverc. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

My opinion about the hotel Jumeirah Lakes Towers

TripAdvisor rating 4.5/5

luizbgm Family - 27/09/2019 TripAdvisor review

Excellent hotel with good room, good price, good bedroom, close to the subway, excellent restaurants and a good breakfast. The check-in and check-out is very fast and the service is excellent. I recommend this hotel because the value for money is excellent

Dear luizbgm, Thank you for your kind review. We are delighted to read that you had an excellent experience and appreciate your recommendation. We hope to welcome you back again soon and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

very comfortable

Customer review rating 4.4/5

Bruce B. Couples - 26/09/2019 AccorHotels review

Very good in room facilities. Friendly & helpful staff.particularly in terms of info on how to move around Dubai, but in all areas generally. Great Breakfasts, with crunchy granola to die for. Please feel free to send any surplus supplies our way, (just kidding). We'll now probably spend the rest of our lives trying to find one as good.

Dear Bruce B., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback and I will share your comments with the Team. Our pastry chef was particularly pleased that you enjoyed our self made Granola, which I will happily share the recipe for in a separate email. Thank you again for sharing your experience, and we hope you will visit us again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager
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