Hotel - Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Pullman Hotel Pullman Hotel

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

4.5/5 1,708 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

  • 354 rooms
  • 312 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,972 reviews

Our guest reviews for Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,708 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mohamed M. Business - 07/12/2018 AccorHotels certified review
« Simple and easy »

Good welcoming, escorting to room, executive lounge. Liked the contemporary style of the Italian and main restaurants, food was good, value for money.

Jonathan Solo - 06/12/2018 AccorHotels certified review
« See you same time next year »

From check in to check out it was a pleasure.

Jackson M. C. Solo - 05/12/2018 AccorHotels certified review
« Mr. »

My stay at your hotel was short but memorable experience. I would like to stay with you every time I visit Dubai.

Abdallah I. Families - 04/12/2018 AccorHotels certified review
« satisfied »

i appreciate how you treat my marriage anniversary, cake gift, flowers,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdallah I., Thank you very much for trusting Pullman Jumeirah Lakes Towers for your stay in Dubai. We are pleased that you have enjoyed the whole experience from the moment you checked in till the time you departed. We are so happy to read that you enjoyed staying at our hotel, and thank you for appreciating the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We would be glad to welcome you for your next stay in Dubai. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Rakesh S. Business - 04/12/2018 AccorHotels certified review
« A decent hotel, reasonably priced by Dubai standards »

The stay in Pullman JLT was very uneventful and satisfying. Just with one exception, and that is the fact that I could not get a quick pressing done of my suit, because the hotel has no in-house laundry. Apart from this, it was a very satisfying stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakesh S., Thank you very much for taking the time to send your candid feedback following your recent visit to Pullman Jumeirah Lakes Towers. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. Thank you fir highlighting the laundry experience, kindly note that we don't have in house laundry, however we do send all guest laundry to a contracted 3rd party laundry for cleaning which take approximately 6 hours to 8 hours to be delivered. We appreciate your understanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sencerely, Christina Assmann Front Office & Guest Experience Manager

Wayne H. Friends - 04/12/2018 AccorHotels certified review
« Enjoyable stay »

Very friendly hotel staff in a great hotel. One improvement would be keep the pool area open later for snacks and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne H., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Jodie Couples - 03/12/2018 AccorHotels certified review
« Great Accommodation »

The staff were very friendly and helpful and the hotel was very clean. The breakfast options were great and we enjoyed our stay very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, We appreciate you taking the time to share your feedback of our hotel following your recent stay with us. We are happy to read that you enjoyed had a great time in our hotel and our products and services were meeting your expectations and that you appreciated the service rendered by our accommodating Heartists and the breakfast variety. It has been a pleasure to serve you and we certainly looking forward to welcome you and your family back in our resort for another great experience. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Edwin S. Business - 03/12/2018 AccorHotels certified review
« Excellent value for money »

Friendly, professional staff, well maintained premises. Having smoking rooms is always a plus. The only two small minus points are that the free wifi is slow and requires multiple logins over a long stay; and if a guest stays in a smoking room, a proper ashtray should be provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edwin S., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai and it was a pleasure to host you as our guest. We appreciate your feedback and we are pleased to see that you had an enjoyable stay us. We thank you for highlighting the speed of the WiFi signal, kindly note that we are in process of upgrading all the access point in the guest rooms and public areas and we are expecting the protect to finished by the end of December. We still do hope that you will consider visiting Pullman Dubai Jumeirah Lakes Towers again in the future and give us an opportunity to provide you a better experience. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Olivier Business - 03/12/2018 AccorHotels certified review
« Great location and service »

I often stay at that property, which is conveniently located in JLT. The staff is very responsive and I am happy that my loyalty earned over the years after multiple stays (100+ room nights) is recognized by the hotel. A big thank you to the whole team. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier W., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Gold member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

L. K. Business - 02/12/2018 AccorHotels certified review
« Happy 1st Timer!! »

It is a very pleasant experience for a 1st time visitor to Dubai! Your hotel is well located n convenient to get to my client's office. Room is great n everything work well though i did noticed the side of shower cubicle was leaking. The in-room menus n services r good too. Overall, i m truly a happy 1st timer!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. L., Thank you for taking your time to review your recent stay with us. It was a pleasure to host you as our guest and we appreciate your feedback, It is always a pleasure to receive a positive feedback from our guest and I am sure that this feedback will serve as motivation to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Amr E. H. Business - 01/12/2018 AccorHotels certified review
« wonderfull »

it was one of the best experiences i have had with hotels stay. thanks for everyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amr H., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Mubarak Business - 30/11/2018 AccorHotels certified review
« Executive Training and Boarding and Pullman Jumeirah »

Overall it was good. The food was good, breakfast was pleasant, the bathroom accessories were of good quality and the ambience is nice. The location next to DAMAC Metro station is excellent and there is a 24hrs mini supermarket downstairs and 2 minutes walk away (in case you need anything). The only thing I didn't like so much was the absence of the main sports channels on tv. Otherwise it was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mubarak, Thank you for taking your time to review your recent stay with us. We appreciate your feedback and your suggestion to have a main sports channel in the room. This will be shared with the management team accordingly for future consideration. We are pleased to see that this did not affect your overall positive experience and hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Anonymous Business - 30/11/2018 AccorHotels certified review
« The hotel lives up to its promise »

Room and bed were very comfortable. The temperature was not easily controlled. We had a problem with the shower attachment but this was attended to immediately. The food and beverages in the restaurants and bars were good. The staff were very efficient and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, Warm Greetings from the Pullman Dubai Jumeirah Lakes Towers! It was a pleasure to host you as our guest and we appreciate your kind feedback. We do apologize that you had a defect in the room, but are pleased to see that this was rectified immediately and that this did not affect your overall experience. We hope to welcome you back again soon and meanwhile remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Glyn M. Business - 30/11/2018 AccorHotels certified review
« Good »

Comfortable and very attenative staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glyn M., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers as well as your continued loyalty as Le Club Gold member. We are pleased to see that you had an enjoyable stay to which the friendliness of the team contributed. As for the room upgrade, kindly note that you were upgraded from a Superior to Deluxe room, but regret that this was not communicated to you by the Front Desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Abed Business - 29/11/2018 AccorHotels certified review
« Pleasant »

Didn’t have a chance to stay longer but my one night was very comfy. Beds are extremely cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abed J., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. Although your stay was short, It is always a pleasure to receive positive feedback. We regret to hear however that the internet speed did not meet your expectations. We are delighted to inform you that our internet is currently undergoing and upgrade and therefore the connection on your next visit should be much better. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

M S. Couples - 28/11/2018 AccorHotels certified review
« Well looked after, a comfortable bedroom and good meals. »

Very pleasant. The staff were very helpful and happy to help when necessary. We enjoyed the meals, especially the fish night, and would certainly use the hotel again if we revisit Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback and we are pleased to see that you enjoyed our seafood night so much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Maryam Families - 26/11/2018 AccorHotels certified review
« Very nice »

Stay is very nice staff is friendly but the bed is not comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryam, Thank you for taking the time for sharing your your feedback about your recent visit to Pullman Dubai Jumeirah Lakes Towers. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. It is always our pleasure to be at your service and we are looking forward to welcome you again and again at Pullman Jumeirah Lakes Towers. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Susana N. C. Couples - 25/11/2018 AccorHotels certified review
« Excelencia »

Sumamente gratificante.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susana C., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We were glad to learn that you have chosen our hotel and that you found it the best due to it's high quality of service and the great facilities that we have in our hotel. This feedback will motivate our teams to work even harder to maintain this level of service, so we can always meet and exceed your expectation on every visit. It is always our pleasure to be at your service and we are looking forward to welcome you again and again at Pullman Jumeirah Lakes Towers. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Peter Business - 23/11/2018 AccorHotels certified review
« Good value »

Staff excellent, from reception through to all areas. that is always a good start to a stay in a hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to share with us your experience at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. from an other hand I am sorry that the the condition of the bathroom didn't meet your expectation please allow to apologies for that. Rest assured this has been shared with our engineering team for their action to avoid re-occurrence in the future. Once again, thank you for sharing your experience and we hope to have the opportunity to welcome you back to Pullman Jumeirah Lakes Towers in the future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Tim Business - 23/11/2018 AccorHotels certified review
« Home away from home »

I found the experience to be very cordial especially I appreciate the warm hospitality from Peter N. from house keeping during my stay at Pullman. Keep up the great work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is delightful to read your complimenting comment highlighting the warm hospitality received from our heartist Peter. :) I am certain that he will be very happy to know that his efforts are well-appreciated. Thank you for choosing Pullma Dubai Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Christina Assmann Front Office & Guest Experience Manager

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