Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

TripAdvisor rating 4.5/5 1,944 reviews
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +04 5671100

Fax: (+0)4 5521021

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodations

Superior Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Executive Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x4
  • Area: From 70
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedrooms Jumeirah Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Three Bedrooms Tower Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x8
  • Area: From 108
  • Views: City side, Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: x4
  • Area: From 70
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: x6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

AHLAN CAFÉ

Type of cuisine: International

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA VUE

Type of cuisine: International

La Vue has the sparkling Jumeirah Lakes Towers in its backdrop, and is an ideal outdoor venue to unwind with friends and watch the sunset. Treat yourself to the light food delicacies, extensive range of beverages and the many Shisha flavors.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANZONI ITALIAN

Type of cuisine: Mediterranean

An intimate Italian specialty restaurant featuring a show kitchen, wood fired oven and decorative fireplaces is helmed by an Italian Chef.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence Meeting Room

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,525 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,944 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

nice stay

Customer review rating 4.4/5

Aditya Business - 18/04/2019 AccorHotels certified review

being the accormemebre, accor group hotel is always the priority- Pullman meet to the expectations when I travel for work

Dear Aditya, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers as well as your continued loyalty as a valued Le Club Gold member. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Mr

Customer review rating 4.4/5

Abbas A. Business - 17/04/2019 AccorHotels certified review

Very nice service

Dear valued Guest, Thank you so much for your recent stay with us and for sharing your experience. I have shared your comments with my team and they are all delighted. We look forward to welcoming you back in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Relaxing

Customer review rating 4.4/5

Hadeel M. Business - 17/04/2019 AccorHotels certified review

Amazing location , near to metro station neat rooms and very helpful staff

Dear Hadeel M., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

It was such an Awesome Experience

Customer review rating 4.4/5

Joshua R. Friends - 17/04/2019 AccorHotels certified review

It was my first time in Dubai and the Pullman Hotel made my visit and experience a very pleasant one. The friendly and helpful customer service from the Concierge, Front office and the staff at Season's Restaurant was impeccable. There was fresh and hot breakfast every day with the wonderful friendly staff at the Season Restaurant. Also, the Front office was there to assist with places to shop and points of interest to see. It was such a great place to stay with comfortable beds and sheets and all the amenities such as a rooftop swimming pool and gym. Finally, it was so convenient with its close proximity to the Metro. Transportation just steps away which saved so much money on traveling around the city.

Dear Joshua R., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

The rooms are wonderful and the staff is amazing!

Customer review rating 4.4/5

James R. Couples - 16/04/2019 AccorHotels certified review

I very much appreciate the upgrade and the treatment. As a Premium status member, I enjoy the eminaties afforded me. The breakfast leaves little to be desired. As was the case the last few times my wife and I stayed, the breakfast ranks a 2 or 3 at best. For 90 aed per person, the meager menus is not worth the time. You have a lot of western guests so I suggest you Taylor your breakfasts tobthis audience instead of to what appears to be an Indian audience. At the very least, have both types of cuisine

Dear James R., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. We appreciate your loyalty as a Le Club Platinum member and value your feedback. Your comments regarding the variety of food in the restaurant has been noted and shared with our Executive Chef for his review. It is only through feedback like yours that we are able to improve our services. We are please to see that apart from the breakfast you had an enjoyable experience and hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Good

Customer review rating 4.4/5

Wilma S. Business - 15/04/2019 AccorHotels certified review

Porters and reception staff service was excellent. Rooms needs attention. Rack in shower is coming off the wall. Neither the basin nor the bath's plugs are working 100%. Some of the curtains are torn.

Dear Ms. Wilma, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and constructive feedback, which we have shared to avoid future re-occurrence. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I once again sincerely thank you for taking the time to share your feedback. We hope to welcome you back again in the near future. Warm regards, Christina Assmann Front Office & Guest Experience Manager
Customer review rating 4.4/5

R. M. Business - 15/04/2019 AccorHotels certified review

Amazing ... The services are very good. Friendly people

Dear Mr. R. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Smooth and Seamless

Customer review rating 4.4/5

Olurotimi Business - 14/04/2019 AccorHotels certified review

My experience at the hotel was very good. The service was prompt, and the team did everything right. I also got a room upgrade as a gold member. Overall, it was a very smooth and seamless stay.

Dear Mr. Olurotimi, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers as well as your continued loyalty as a Le Club Gold Member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

wonderful stay - great room and overall service!

Customer review rating 4.4/5

Tom P. Business - 13/04/2019 AccorHotels certified review

Superb! Thanks for the upgrade to Room 2001. Lovely apartment with great views!

Dear Tom P., Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Le Club Silver member. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Super Waw!

Customer review rating 4.4/5

G. Business - 12/04/2019 AccorHotels certified review

Mr. Abdelilah, one of the best accor managers that I have really met and really caring and down to earth. Adnan, Viktoria, Zumal, Nini super staff, highly cooperative and knows how to support with love n pleasure.

Dear G., we would like to thank you for loyalty as Le club Accor Platinum Member and we appreciate you taking the time to share your lovely feedback otel following your recent stay with us. We are glad to read that you had a great experience in our hotel and our products and services were meeting your expectations, It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Thank you again for sharing your experience and when your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Fantastic

Customer review rating 4.4/5

Anne P. Couples - 12/04/2019 AccorHotels certified review

1st Class all the entire stay at hotel

Dear Anne P., Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are extremely glad to read that you enjoyed your stay and we would like to take this opportunity to thank you for trusting Pullman Dubai Jumeirah Lakes and we hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Excellent

Customer review rating 4.4/5

Mirza A. R. B. Business - 12/04/2019 AccorHotels certified review

Enjoyed, everything was perfect, Brakfast was fantastic, the service was very good.

Dear MIRZA ABDUL RAHIM B., Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Le Club Classicr member. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Christina Assmann Front Office & Guest Experience Manager

Welcoming staff & nice experience!!

Customer review rating 4.4/5

A. A. Business - 12/04/2019 AccorHotels certified review

From check in to check out, everything was smooth and easy. Housekeeping was responsive and the quality of the rooms are good.

Dear A. Abdul What a pleasure to read such lovely feedback about your experience at Pullman Dubai Jumeirah Lakes Tower! Thank you so very much for sharing your feedback. We were glad to learn that you have chosen our hotel and that you found it the best due to it's high quality of service and the great facilities that we have in our hotel. This review will motivate our teams to work even harder to maintain this level of service, so we can always meet and exceed your expectation on every visit. It is always our pleasure to be at your service and we are looking forward to welcome you again and again at Pullman Jumeirah Lakes Towers. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Expected some complimentary treatment

Customer review rating 4.4/5

Prabhu M. Business - 10/04/2019 AccorHotels certified review

Staying in hotel for 21days, I expected some complementary such as free coffee, dinner voucher or Minibar voucher. The reason I am saying this is that I travel a lot to Europe and Asian countries and they also provide complementary which makes me feel special and I keep coming back to the hotel in my next visit

Dear Prabhu M., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Tower. i happy to see that happy with overall experience however am sorry that we didn't meet your expectation in some of area, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. My direct email address is h6… Please feel free to contact me when planning your next stay in Dubai and I will personally take care of your booking for you. The whole team and myself will make sure you have an unforgettable stay. Warm regards, Abdelilah Ait Ahmad Welcome Manager

good

Customer review rating 4.4/5

Monoj S. Business - 10/04/2019 AccorHotels certified review

variety of foods during breakfast.

Dear Manoj s., Thank you for sharing your feedback following your recent visit to Pullman Dubai jumeirah Lakes Tower! We are happy that you enjoyed your stay us and you are extremely satisfied with variety of the food during the breakfast, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Not very happy or pleasent

Customer review rating 4.4/5

Anonymous Business - 10/04/2019 AccorHotels certified review

Not pleasant - Staff from welcome at the gate to breakfast area to coffee counter in lobby wasn't very helpful -Coffee counter mostly empty, you have to find an attendant to serve a coffee. Staff at the entrance not willing to help with luggage etc Even the guest service phone number sometime not responding

Dear Khushall Khan K., Thank you very much for taking the time to send your candid feedback following your recent visit to Pullman Jumeirah Lakes Towers .We were deeply disappointed to hear that your last experience did not meet your expectations due to the lack of attentiveness of our hotel team members for which we can only apologize for. We would like to assure you this is not in-line with our service standards and we have addressed the matter with the concerned department heads to avoid the same in the future. Once again I would like to thank you for sharing your valuable feedback with us and it will certainly direct us in our pursuit to achieve greater guest satisfaction through constant monitoring and re-evaluating of our standards in terms of product and service. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. My direct email address is ab… Please feel free to contact me when planning your next stay in Dubai and I will personally take care of your booking for you. The whole team and myself will make sure you have an unforgettable stay. Looking forward to welcoming you soon at Pullman Dubai Jumeirah Lakes Tower. Warm regards Abdelilah Ait Ahmad Welcome Manager

Nice and recommended

Customer review rating 4.4/5

Mohannad E. Families - 10/04/2019 AccorHotels certified review

Nice staff and location.

Dear Mohannad e., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will definitely share your feedback our team members as I am sure it will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Christina Assmann Front Office & Guest Experience Manager

A very enjoyable and relaxing stay in a fantastic hotel

Customer review rating 4.4/5

Perry Business - 10/04/2019 AccorHotels certified review

From arrival to departure, I was looked after very well, nothing was too much problem and the room was well thought out and perfect for a business trip to Dubai.

Dear Perry Thank you for taking the time to share your feedback following your recent stay at Pullman Dubai Jumeirah Lakes Towers. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our Heartist .At Pullman Jumeirah Lakes Towers, we make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your first stay with us. Thank you very much for recognizing the effort of our colleagues for their exceptional service and rest assured the same will be shared to the team. We certainly look forward to welcoming you back in the near future. Warm regards, Christina Assmann Front Office & Guest Experience Manager

very good

Customer review rating 4.4/5

Renxinsheng Business - 09/04/2019 AccorHotels certified review

the environment around hotel is beautiful.the food in the hotel is very delicious.I like this hotel. I will Recommended it to my friend.

Dear RENXINSHENG, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Comfortable stay with usual nuisances during check-in

Customer review rating 4.4/5

Anonymous Business - 09/04/2019 AccorHotels certified review

The stay was good on the overall. During check-in however, we found insisting on a form guarantee was not pleasant.

Dear Valued Guest, Thank you very much for taking the time to send your candid feedback following your recent visit to Pullman Jumeirah Lakes Towers .We were deeply disappointed to hear that your check in experience did not meet your expectations as you were asked to provide a security deposit for the extras, kindly note that as per hotel policy its mandatory for all the to provide a security deposit which is refundable during the check out if there are no extra charges. As It is very important for us to ensure that all our guests receive a truly memorable experience during the check in I have shared your feedback with the our front office team to be more flexible in-order to meet all our guests’ expectations in the future. Once again I would like to thank you for sharing your valuable feedback with us and it will certainly direct us in our pursuit to achieve greater guest satisfaction through constant monitoring and re-evaluating of our standards in terms of product and service. Sincerely, Christina Assmann Front Office & Guest Experience Manager
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