Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

TripAdvisor rating 4.5/5 1,970 reviews
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
See on a map
+ 26 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +04 5671100

Fax: (+0)4 5521021

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodations

Superior Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 35
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Executive Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x4
  • Area: From 70
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedrooms Jumeirah Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Three Bedrooms Tower Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: x8
  • Area: From 108
  • Views: City side, Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: x4
  • Area: From 70
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: x6
  • Area: From 150
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence Meeting Room

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,656 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,970 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Good

Customer review rating 4.4/5

Sb Couples - 16/05/2019 AccorHotels certified review

The stay was a short one but went relatively well. The metro is close by which is a bonus. The room was spacious and comfortable. The downsides of this experience: - Despite booking a non-smoking room, it kept smelling of cigarette smoke. We advised the reception and some air purifier was sprinkled to neutralise it. But this is a strange issue. - The bathroom is dated and does not reflect the stature of the hotel brand. I expected better and was disappointed on this level.

Dear SB, Thank you for taking your time to review your recent stay with us. It was a pleasure to host you as Club Accor Gold member guest and we appreciate your feedback. Please allow me to apologize for the inconvenience caused due to the cigarette smell in the room even due is a non smoking room. Rest assured this has been shared with our front office and housekeeping team for their action to avoid re-occurrence in the future. We hope we will have the opportunity to welcome you back again in the near future. Warm regards Christina Assmann Front Office & Guest Experience Manager

Great for an Extended Stopover

Customer review rating 4.4/5

Ally Couples - 16/05/2019 AccorHotels certified review

Things were good at this hotel - overall it was a good experience. Our bathroom shower had leak problems and some mould problems. The breakfast was great, always something to eat. Bed was incredibly comfortable. Close to a metro station, but not a lot else. 15 minute walk to get to the Marina. 30 minute trip on the Metro to get the Mall or Burj Khalifa.

Dear aLLY, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Very comfortable stay

Customer review rating 4.4/5

Robbo Business - 16/05/2019 AccorHotels certified review

Great value for money with an excellent location

Dear Robbo Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as a Le Club Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Business as normal

Customer review rating 4.4/5

Grant H. Business - 15/05/2019 AccorHotels certified review

As normal the staff were attentive and even though it was during Ramadan they managed the feeding of guests as efficiently as ever.

Dear Grant H., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers . It was a pleasure to welcome you back appreciate your valued feedback. Please accept our sincerest apologies for the delay you were caused upon check in due to a large group arriving ahead of you. We are pleased to see that this did not affect your overall experience and look forward to welcoming you back again in then near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Mr I.

Customer review rating 4.4/5

Mr M. I. Business - 13/05/2019 AccorHotels certified review

Good , professional hospitality , friendly team

Dear Mr. Marwan I., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Very good stay, unfortunately with one exception.

Customer review rating 4.4/5

Brian Business - 13/05/2019 AccorHotels certified review

Very good stay, unfortunately with one exception. Service was excellent, and the room and hotel were nice and clean.

Dear Brian, Thank you for taking your time to share your overall positive experience with your recent stay at the Pullman Dubai Jumeirah Lakes Towers. Please allow us to apologize for the lack of an In Room Dining menu during your visit and the inconvenience this caused. Rest assured this has been addressed accordingly. We do hope that we will have the opportunity to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Good

Customer review rating 4.4/5

Kenta K. Families - 13/05/2019 AccorHotels certified review

It is the third apartment in Dubai for us, but it is a 5 star hotel and there are only few complaints. However, the details are far worse than the Japanese 5 star.

Dear Mr. K., Thank you for taking your time to review your residential stay with us. We regret to see that in some areas we did not meet expectations and would like to apologize for the inconvenience caused. Your concerns have been looked into and we appreciate your feedback as it is only through your feedback that we are able to improve our services. Thank you once again and we hope to see you again soon. Kind regards Christina Assmann Front Office & Guest Experience Manager

Attention to the details / nice food in the Italian restaurant

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

All good & up to standard

Dear valued Guest,, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and constructive feedback, which we have taken on board and will be shared for further consideration. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I sincerely thank you for taking the time to share your feedback. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Business stay

Customer review rating 4.4/5

Mark H. Business - 10/05/2019 AccorHotels certified review

Very clean and convenient hotel for my short business visit

Dear Mark H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Excellent.. always taken care of

Customer review rating 4.4/5

B G. Business - 10/05/2019 AccorHotels certified review

Hand written card by Mr Mohammad was added value .. very much appreciated

Dear B G., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

We felt at Home, with a true Welcoming Staff.

Customer review rating 4.4/5

Cheikh K. H. H. Families - 09/05/2019 AccorHotels certified review

The first day we arrived with the Wonderful Staff...Ms. Rashmi, Mr. William, Mr. Robert(Bell Captain), Mr. Arshad (House Keeping), Mr. Kamal (F&B)... The outstanding Customer Service, the beautiful smile. Best Regards to the Hotel Industry... Looking forward to see you again. C.Khaled

Dear Cheikh Khaled H H., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, which has been shared with the team and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

A Pleasant Stay but rooms are a bit dated.

Customer review rating 4.4/5

James B. Families - 09/05/2019 AccorHotels certified review

A warm welcome from all the staff and they were very friendly and helpful. the room was comfortable and clean but it did need updating especially the bathroom which looked very worn in places. great location next to the Metro and tram station.

Dear James B, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers and for sharing both wonderful comments and constructive feedback, which we have taken on board and will be shared for further consideration. It is only through our guest's feedback that we will be able to uphold our commitment to service and product excellence therefore I sincerely thank you for taking the time to share your feedback. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Good

Customer review rating 4.4/5

Amr T. Business - 09/05/2019 AccorHotels certified review

Comfortable

Dear Amr T., Thank you for sharing your feedback with us, following your stay at the Pullman Dubai Jumeirah Lakes Towers. We are pleased to see that you had an enjoyable stay, however would like to apologize for the lack of communication regarding your fleece jacket. We hope this will not deter you from visiting again in the future. We would welcome this opportunity. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great venue, great value and great staff

Customer review rating 4.4/5

Derick B. Business - 08/05/2019 AccorHotels certified review

Was well impressed with the Hotel service The Tech support was immediate after i reported an issue with my TV and Wifi

Dear Derick, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. Your feedback has been shared with the team and they are delighted to receive your comments, especially our Tech support team. We hope that we will have the opportunity to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager
Customer review rating 4.4/5

Wael C. Business - 08/05/2019 AccorHotels certified review

very good as always

Dear Mr. c., It is always a pleasure to welcome you back to the Pullman Dubai Jumeirah Lakes Towers. While we are pleased to see that you enjoyed your overall stay, we are sorry to see that your check in and check out experience did not meet your expectations this past visit. Please accept our humble apologies. We already look forward to your next visit, meanwhile we remain at your service. Warm regards, Christina Assmann Front Office & Guest Experience Manager

deluxe room/suite

Customer review rating 4.4/5

Richard H. Couples - 08/05/2019 AccorHotels certified review

most relaxing with top facilities and accommodation with plenty of restaurant alternatives and a very extensive enjoyable buffet breakfast. The only problem which was trivial, was that despite the offering of 4 different pillow types we couldn't find one which we preferred-we usually like soft low profile pillows and these weren't available.

Dear Richard H., Thank you for taking your time to review your recent stay with us. We are delighted to see that you had an enjoyable stay overall. We appreciate your feedback regarding the pillows, too. We actually have a whole pillow menu to choose from a the side of the bed. We hope that on your next visit we are able to provide you with the pillows of your choice. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Convenient

Customer review rating 4.4/5

Sameh A. Families - 07/05/2019 AccorHotels certified review

Service was good and friendly staff. The only down part for me was the bathroom in the room. They need updating or a good clean up.

Dear Sameh A., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback but also appreciate your comments in regards to the bathroom. Rest assured this has been shared with the relevant departments. We hope this will not deter you from staying with us in the future and we welcome the opportunity. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Great location, and wonderful service.

Customer review rating 4.4/5

J C. Couples - 07/05/2019 AccorHotels certified review

This was our first time at the hotel, and I was impressed by the efficiency and friendliness of the staff, and the convenient location of the hotel (the metro being on the doorstep). We opted for an Executive room, and it proved a great choice as we took advantage of it's IT services, the afternoon tea, and happy hour. We even managed to check out there too. You have a wonderful hotel, and I'm just sorry we could only stay the one night!

Dear J C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

A well spent weekend

Customer review rating 4.4/5

Dheyshine Couples - 06/05/2019 AccorHotels certified review

Me and my Beau had a lovely time during the weekend at Pullman. It was a well spent weekend :) Thank you very much. We really had a pleasant stay. Aside from the nice rooms and facilities, all staff are Very welcoming. We had a good experience as well with Manzoni, the foods are amazing and glad to catch the happy hour :)

Dear DheyShine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Wonderful stay as usual

Customer review rating 4.4/5

Mustafa Business - 06/05/2019 AccorHotels certified review

This is my second time staying at this hotel, I t was very nice and I was treated well by staff members. Only down side that the ahower cubicle was not 100% leak free which cause some water to flow on bathroom floor.

Dear Mustafa, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies however that there was a leak in your bathroom. Rest assured this has been shared with our Engineering Department to make amends. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in dubai