Hotel - Mercure Guatemala Casa Veranda
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Mercure Hotel

Mercure Guatemala Casa Veranda

12 Calle 1 24 Zona 10 
01010  Guatemala City
GUATEMALA

262 reviews
TripAdvisor Rating Based on 262 reviews
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From 63.00 USD Non member rate
From 59.85 USD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Babysitting on request
  • LA AURORA
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 am - 11:45 pm
    • Opening hours : Week-end 06:00 am - 11:45 pm

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer 99 air-conditioned 1- or 2-room suites with fully equipped kitchenette, safety deposit box, wireless Internet, cable TV, desk, minibar, electronic locks, voicemail and noise-reduction windows.And to enhance your comfort, all suites have balconies with a view of the city and three majestic volcanoes.

  • 99 rooms
  • 90 non-smoking rooms
  • 99 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Guatemala Casa Veranda

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 262 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 20/09/2017
« Welcoming and Central »

The hotel is in a good location and very good to reach from the Airport. It is close to many restaurants and shopping possibilities. It is also offering a nice service and the employees are friendly. The serves food is good as well in this hotel. Rooms are clean and nice furnished. Good for Family and Business.

TripAdvisor review
Couples - 04/09/2017
« An excellent Mercure ! »

With a very good location (Zone 10, business and leisure sector of Guatemala City), this hotel is an amazing experience. Very comfortable and spacious rooms, full and delicious breakfest, very friendly staff. Very good cost/benefit ratio.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Guatemala Casa Veranda. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

TripAdvisor review
Business - 26/06/2017
« Nothing to add , small inconciniente solved »

The hotel has fair services according to the price, i just had incovinience that breackfast was included but when o got there my name wasn´t there, but after show reservation was quickly solved. The breakfast has a good expresso to offer since , most of hotels do not provide this type of coffe and as well if provide they charge you extra .

Our hotel has responded to the review
Our hotel has responded to the review

We greatly appreciate your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.

TripAdvisor review
Michael L Solo travel - 06/07/2016
« new favorite »

Mercure is now my favorite hotel in Guatemala City. The hotel itself is very good, with nicely appointed rooms. The location is superb, within blocks of Guatemala's best cafes and restaurants. The blackout curtains let you sleep in as late as you like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

TripAdvisor review
Family - 14/06/2016
« Hotel is very good very nice the only problem is the security they are so intimidated make you feel with no privacy »

This hotel is vey nice the room is vey nice the only issue that we had is that, the security guard open our room door, we at that time we are watching tv. He just open the door and he said we are just check in to make sure everything is ok, NO PRIVACY .!!!!!1 NOT GOOD

TripAdvisor review
Solo travel - 10/02/2016
« good hotel, but watch out for the extra charges »

Everything was good, the buffet breakfast was tasty and vast, the room and bed was very comfy. But when I went to check out the unpleasant young man behind the desk charged me for 2 weak coffee-bags I'd used in my room. Of course I thought he was joking, but no, not only did he not tell me the extra charges but I also didn't get a receipt for the total costs. I told him how ridiculous and unprecedented this was, but that I will tell as many people about his actions. And there was no response from him when I pointed out that as I was leaving at 6.00am for a flight, I wouldn't be having the breakfast, surely that would've cost more than 2 weak cups of coffee? Be warned!

TripAdvisor review
John D Solo travel - 17/09/2015
« Mercure Guatemala »

The hotel is visible from the Airport and around 8 minutes with the taxi away. Taxi fare from airport is 60 GTQ. Interior is common if you know other mercure hotels. Rooms have complementary water bootles and refilled every day. Kitchen including tools was also inside my room. Shopping places, money exchange and restaurants, as well as other hotels are in the direct surrounding streets. Hard Rock Cafe is right around the corner (1 minute). To get from the hotel (Zone 1) to the old city center (Zone 1) it takes 15 minutes with a taxi, 25 minutes with a local bus, or 1h by walking.

TripAdvisor review
Francisco M Couples - 13/02/2015
« Great location - not the best Mercure »

Great location, good service. But after using ibis and mercure many items we expected the same type of feel. It still feels like an apartment building converted into a hotel. pretty impersonal rooms. The gym definitely needs an upgrade - the machines are dated and the room itself is small and sad.

TripAdvisor review
Family - 23/06/2014
« wonderful experience »

I stayed at Mercure Casa Veranda in Guatemala City for one week. The room was beautiful, clean and exactly as portrayed in pics at the hotel internet site. The service from the front desk to housekeeping was excellent. Friendly staff who responded to questions and provided quick service. I will definitely recommend this hotel. The breakfast included in the price was also great, offering Guatemalan food as well as other varied regular food.

TripAdvisor review
traveller11Guangzhou Solo travel - 14/01/2014
« Great location Guatemala City »

Close to restaurants and shopping centres. Great buffet breakfast. Wifi and free use of 3 computers in lobby. Close to airport and shuttle (pay) to airport. Happy to arrange tours at reception........

TripAdvisor review
LAH606 Business - 25/11/2013
« Good at the discount rate, but perhaps not worth the usual charge »

The hotel staff was friendly and the location was good, but some of the services (gym, really a closet with a few machines, buffet breakfast, ample but boring) were below what I expected. Room was large and the kitchenette was appreciated, although I would recommend buying ones own coffee as the tiny package in the minibar package was way overprices ($5 for two cups? -- usually such amenities come free of charge). Despite the use by large tour groups who came and went constantly, the hotel rooms were very quiet, much better than in many higher priced hotels.All and all a good experience for the vastly discounted rate -- however at the standard $185 per nigh, I would be harsher. Also Accorhotels asks for a credit card and provides a receipt indicating that most has been prepaid. However as I discovered, the card is only a guarantee and I had to pay the entire amount in the hotel. This was confusing, but we did work it out -- and it required using a different credit card to avoid currency-exchange fees on the one I used to make the reservation.

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