Hotel - Mercure Guatemala Casa Veranda
Mercure Hotel Mercure Hotel

Mercure Guatemala Casa Veranda

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4.0/5 267 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 59.85 USD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 13h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • LA AURORA
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 am - 11:45 pm
    • Opening hours : Week-end 06:00 am - 11:45 pm

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer 99 air-conditioned 1- or 2-room suites with fully equipped kitchenette, safety deposit box, wireless Internet, cable TV, desk, minibar, electronic locks, voicemail and noise-reduction windows.And to enhance your comfort, all suites have balconies with a view of the city and three majestic volcanoes.

  • 99 rooms
  • 90 non-smoking rooms
  • 99 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,057 reviews

Our guest reviews for Mercure Guatemala Casa Veranda

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 267 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
S.a. Solo - 31/10/2017
« Satisfied »

OK,

AccorHotels certified review
William S. Business - 15/10/2017
« I felt like home »

completely satisfied

AccorHotels certified review
Gracias Solo - 01/10/2017
« Hotel Hermoso »

Excelente

AccorHotels certified review
Filippo Business - 01/10/2017
« warmly felt like at home »

everything was very clean. Personnel very kind. Good food.

TripAdvisor review
Business - 20/09/2017
« Welcoming and Central »

The hotel is in a good location and very good to reach from the Airport. It is close to many restaurants and shopping possibilities. It is also offering a nice service and the employees are friendly. The serves food is good as well in this hotel. Rooms are clean and nice furnished. Good for Family and Business.

Our hotel has responded to the review
Our hotel has responded to the review

We greatly appreciate your comments about your stay. We strive daily to give you a unique stay making you feel at home. Again thank you very much for your preference. Best regards,

AccorHotels certified review
Satisfied C. Business - 17/09/2017
« Satisfied c. »

Excellent service, comfortable room, delicious food

AccorHotels certified review
Dawid Business - 12/09/2017
« Stay in a bad hotel for big money »

We spent the night in this hotel, where most of things in room are dirty.. Melt in the shower, dirty kitchen, VERY dirty area around the toilet. Disgusting. I ned to wait 10 minutes during check in, cause they wanted to charge me double. I paid in advance, using as well le club accorhotels points, it was to difficult for them. They wanted vouchers for me (!?) and it was curious for them that I prepaid something by points in advance... not good hotel for big money.

AccorHotels certified review
Juan E. F. Business - 11/09/2017
« Excellent »

Friendly personnel, clean room, spacious room, excellent service and very good food.

AccorHotels certified review
Keren Families - 06/09/2017
« Good size suite for a very low price! »

My stay was quite short to have a full experience. Checking in was quick. Staff was nice. I was definitely surprised with the size of the suite for under $100.00 (living room, kitchen, and separate bedroom). My only complaint would be other guests not being respectful of the no smoking signs. The hallway smelled of cigarette. Thankfully, the room didn't.

AccorHotels certified review
M. Business - 05/09/2017
« slipping! »

House cleaning has slipped, bathroom was dirty upon arrival. There was no sugar or creamer in the kitchenette for the coffee in the am. No English News. The staff was kind and attentive but previous years was much better!

TripAdvisor review
Couples - 04/09/2017
« An excellent Mercure ! »

With a very good location (Zone 10, business and leisure sector of Guatemala City), this hotel is an amazing experience. Very comfortable and spacious rooms, full and delicious breakfest, very friendly staff. Very good cost/benefit ratio.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Guatemala Casa Veranda. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

AccorHotels certified review
Anonymous Solo - 02/09/2017
« A mixture of great amenities and horrible customer service »

The moment I realized that the service was quite bad was when I sat down at the hotel restaurant for 15 minutes and not a single server came up to me and offered to serve me. I was young compared to the other customers, yes, but I still should get the same service. After 15 minutes of not receiving a menu, not having someone ask me if I wanted something to drink, or even acknowledge my existence, I went upstairs to get room service because I would be served quicker that way. The staff does not use English in a professional manner but as giddy children trying to learn it in school. I speak Spanish, which the staff looked at me surprised, another sign of un professionalism. Although the amenities of the room were great, I am appalled at some of the service that I received at this hotel.

AccorHotels certified review
Alejandro M. Business - 01/09/2017
« Great experience »

It was perfect everything..

AccorHotels certified review
Carlos S. Couples - 29/08/2017
« Great as expected »

Nice clean hotel very well located and in great conditions. Some minor things might need a remodeling but nothing major.

AccorHotels certified review
Fc Business - 23/08/2017
« Good location, very good service »

Very good. I was pleasantly surprised by a room upgrade. The staff was very kind and professional. Everything was excellent, except that the air extraction and ventilation system in the breakfast area should work better, since the smell from the egg station was quite strong in the mornings.

AccorHotels certified review
Carlos M. Business - 17/08/2017
« Enjoy my stay! Thank you »

Will be staying with there again for sure

AccorHotels certified review
Mbgmt Business - 14/08/2017
« Nice place to stay in Guatemala city »

It's a nice and secure place to stay in the "zona 10" part. Clean place with nice views. The master apartment has plenty of room and if it's not equipped with kitchen staff, you only have to ask for it at the reception. I would really appreciate if a oven, even small, would be available :( Also a light in the bathroom above the place where you shower yourself would be great. The worst in the hotel is the laundry part. They really spoiled two shirts of mine. When they came out of the laundry they had several holes in it. English breakfast is served near the entrance and has everything you need. I would prefer to have some real bread instead of bread with some sugar in it. The staff is really helpful and friendly, always trying to please you. I also recommend the shuttle to go to/from airport

AccorHotels certified review
Lottast Families - 14/08/2017
« Very nice hotel with friendly staff and good location »

We are a family of three and stayed for a week in a suite with kitchen. We very much enjoyed the spacious room with comfy beds and good AC. The shower was great. We had a few minor snags (we only had two bath towels, coffee capsules was not replenished), but the staff was prompt to correct and always with a friendly smile. The gym was super small and basically sucked. Overall, however, we highly recommend the hotel.

AccorHotels certified review
Asc Business - 12/08/2017
« Business traveler »

Everything was good except payment that again had to be in 3 steps: prepaid room + some taxes upon checking in + more taxes upon checking out (no receipt for the latter just the cc voucher); they couldn't explain me why all this can be made in one single step like everywhere else including other Accor hotels.

AccorHotels certified review
Elito Business - 11/08/2017
« Satisfactoria »

Agradable

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