Hotel - Mercure Guatemala Casa Veranda
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Mercure Hotel

Mercure Guatemala Casa Veranda

12 Calle 1 24 Zona 10 
01010  Guatemala City
GUATEMALA

256 reviews
TripAdvisor Rating Based on 256 reviews
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From 63.00 USD Non member rate
From 59.85 USD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • Babysitting on request
  • LA AURORA
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 am - 11:45 pm
    • Opening hours : Week-end 06:00 am - 11:45 pm

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer 99 air-conditioned 1- or 2-room suites with fully equipped kitchenette, safety deposit box, wireless Internet, cable TV, desk, minibar, electronic locks, voicemail and noise-reduction windows.And to enhance your comfort, all suites have balconies with a view of the city and three majestic volcanoes.

  • 99 rooms
  • 90 non-smoking rooms
  • 99 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,877 reviews

Our guest reviews for Mercure Guatemala Casa Veranda

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 256 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 20/07/2017
« Alles o.k. »

Alles o.k.

AccorHotels certified review
Laura R. Business - 09/07/2017
« Excellent service »

Suits were beautiful, clean and well maintained. The staff was extremely courteous and efficient!

AccorHotels certified review
Tomas H. Business - 08/07/2017
« Excellent  »

Excellent accommodation, very suitable for a business trip.

AccorHotels certified review
Lily Friends - 04/07/2017
« Great! »

I stayed here for only one night. Very nice hotel at an affordable price.

AccorHotels certified review
Francisco Business - 01/07/2017
« Quiet and nice »

Very good, just would like if possible to check some of power outlets in the bathroom (room 905), which seems to be not working properly, using my razor would require an extra twist to make it work, everything else is all right.

TripAdvisor certified review
Business - 26/06/2017
« Nothing to add , small inconciniente solved »

The hotel has fair services according to the price, i just had incovinience that breackfast was included but when o got there my name wasn´t there, but after show reservation was quickly solved. The breakfast has a good expresso to offer since , most of hotels do not provide this type of coffe and as well if provide they charge you extra .

Our hotel has responded to the review
Our hotel has responded to the review

We greatly appreciate your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.

AccorHotels certified review
Adam/hellen H. Business - 18/06/2017
« Overcharged »

Added extra taxes and 'propina' without authorization

AccorHotels certified review
Emilio R. P. Families - 06/06/2017
« Mr »

I had a good experience, as usual. That's why I keep coming to Casa Veranda frequently

AccorHotels certified review
Anonymous Business - 05/06/2017
« Normal »

Nada destacable

AccorHotels certified review
Matthew Business - 02/06/2017
« Pleasant home away from home on business trip »

I enjoyed being a guest at Mercure. Staff was friendly throughout - front desk, restaurant, housekeeping - all very pleasant and professional. I appreciated the location and being able to go for walks to local restaurants. Was very grateful to have a good desk and chair with reliable internet.

AccorHotels certified review
Karina Business - 31/05/2017
« unpleasant, dirty rooms, broken elevator, bad food. »

The rooms were extremely dirty and dusty, the bathrooms were dirty and old, overall all the hotel needs a renovation, the elevators were broken so we had to use the service one, horrible experience. The salads from the menu are not good and poorly made.

AccorHotels certified review
Walter S. Business - 31/05/2017
« Meet the familiy »

Pleasant as always.

AccorHotels certified review
Jarze Business - 30/05/2017
« Confortable, well located »

Pleasant and relaxful

AccorHotels certified review
Adriana Business - 29/05/2017
« Excelencia »

Encantada

AccorHotels certified review
Juan C. L. Business - 22/05/2017
« It was as I expeted. No surprises good nor bad. »

I was able to rest in a peacefully and spacious environment. Never the less, I have the sensation of humidity in the sheets during night. Perhaps air extractor in the bathroom is not working properly.

AccorHotels certified review
Pushkar B. Business - 22/05/2017
« Nice Servies »

Behavior of all staff is very impressive. Except one time I feel you have great service towards to your customer. One time i disappoint but overall it was great. In feature I always prefer to search for Mercure 1st wherever I go and refer to my friends as well. Thank You.

AccorHotels certified review
Khalil E. Business - 18/05/2017
« Unique »

Everything was great specially the staff.

AccorHotels certified review
Alexey S. Solo - 12/05/2017

Fast Check in - Check out Extrimly Poor Gym Nice room

AccorHotels certified review
Anonymous Business - 03/05/2017

Was great experience and a great service

AccorHotels certified review
Anonymous Business - 02/05/2017

Confortable!

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