ibis Madrid Alcobendas Hotel 2 stars

TripAdvisor rating 4.0/5 395 reviews
ibis Madrid Alcobendas
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Hotel extras

  • Enjoy all La Liga and Champions League matches in our bar

  • High-speed WIFI throughout the hotel

  • Near the metro station. Only 30 minutes away from Madrid's historic center

  • Business space with free PC, printer and WIFI connection

  • 15 minutes from the airport and IFEMA

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Madrid Alcobendas

c/ Francisco Gervás 1
28108
alcobendas
spain

Tel: +34916624703

Fax: (+34)91/6615696

Contact email

Check-in from 12h00

Check out up to 12h00

  • LA GRANJA :   10 LA GRANJA

  • By plane

    BARAJAS At 15km / 9 miles

  • By train

    CHAMARTIN At 6km / 3 miles

GPS :40.530004, -3.650765

Currently, close to our hotel

National Library, Madrid, visit

From 01/01/2010 to 31/12/2019

At 12 km

Tour of the Plaza de la Independencia

From 01/01/2018 to 31/12/2019

At 13 km

The Fallen Angel statue, Madrid, visit

From 01/01/2011 to 31/12/2019

At 13 km

Visit to the Palacio de Comunicaciones

From 01/01/2018 to 31/12/2019

At 13 km

Balenciaga and Spanish painting, exhibition

From 18/06/2019 to 22/09/2019

At 13 km

Manet, Degas: impressionists and photography, exhibition

From 15/10/2019 to 26/01/2020

At 13 km

Visit to the Prado Museum

From 01/01/2011 to 31/12/2019

At 13 km

Tour of the Royal Botanical Gardens, Madrid

From 01/01/2011 to 31/12/2019

At 14 km

Visit to the Reina Sofia Museum

From 01/01/2010 to 31/12/2019

At 14 km

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room for one or two persons equipped with the new bedding

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: ‌3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR RENDEZ VOUS

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Madrid Alcobendas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,897 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

395 reviews

Very goo hotel

Customer review rating 4.4/5

Francisco C. Business - 09/07/2019 AccorHotels certified review

For the price you pay, you get a nice room with a double bed. Breakfast is cheap and super nice. Tell your Ibis colleagues in the UK to do it like in Spain because they are not good at all.

Dear FRANCISCO JAV C. COBOS, We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com
Customer review rating 4.4/5

John T. Couples - 26/06/2019 AccorHotels certified review

Friendly staff,I found the cost of having two small dogs very expensive

Dear JOHN T., Thank you for taking the time to tell us about your experience at the ibis Madrid Alcobendas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Nice

Customer review rating 4.4/5

Anonymous Solo - 12/06/2019 AccorHotels certified review

Nice hotel. Very clean. A little far out of the centre. Price was ridiculous but at least I wasn't charged for my late check out on the Sunday. Staff were lovely.

Dear NEIL L., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Agradable

Customer review rating 4.4/5

Miguel Business - 10/06/2019 AccorHotels certified review

Perfecta

Estimado Miguel Muchas gracias por tus comentarios, son muy importante para nosotros. Trabajaremos en los aspectos de entrada y salida del hotel que has puntuado más bajos. Esperamos verte en un futuro de vuelta por nuestro hotel, Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

Excellent stay, in an impressive Ibis hotel

Customer review rating 4.4/5

Tim E. Couples - 05/06/2019 AccorHotels certified review

A 2-day stay for the Champions League final. Hotel staff were welcoming at the start and helpful / friendly throughout. Car park was secure and inexpensive. I was worried about the hotel being miles out of town - but was so wrong! It's just a 10-minute stroll to the excellent, efficient metro service, which runs to around 2am. Not a lot to do around the immediate area, but hotel offers a good range of drinks and food, and (Thurs - Sat) there is a fabulous little microbrewery 50m from the La Granja tube station, open 4-10ish. I'm happily stay here again and again!

Hllo Tim! We are really happy to hear your comments, we will share them with our team. We also want to thank you for sharing some local tips, that´s a great help for otther travellers! Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

Mark review

TripAdvisor rating 4.0/5

Discover68620703520 Family - 05/06/2019 TripAdvisor review

excellent quality food plenty, staff very helpful made me something to eat when we came in late from the football very helpful all the staff we dealt with room superb quiet friendly atmosphere could not recommend Alcobendas enough for people

Value for money

Customer review rating 4.4/5

Keith G. Families - 04/06/2019 AccorHotels certified review

Easy check in, clean and tidy hotel, pleasant and friendly staff.

Dear Keith Thanks a lot for your comments, we will share them amongst th team, they will be very happy. We look forward wecoming you again in the future Regards Jorge Agúndez Assistant GM Hotel Ibis Madrid Alcobendas

Good and bad

Customer review rating 4.4/5

Eric Couples - 03/06/2019 AccorHotels certified review

Excellent parking facility. Check in ok - staff initially not very welcoming but got better. Accommodating with safety deposit box as no safe in room - good. On Saturday evening at c1.00pm the 24 hour bar closed we were told because “too much people” I don’t understand how the hotel can advertise a 24 hour bar and then close it when there are too many guests who want a drink - bad. We also asked for some food as per the 24hour room service. We were told there were only panini and we had to wait in the bar for it but then we had to take it to our room to eat it as there was no room service and we were not allowed to eat in the bar - illogical - bad. Breakfast included fresh bread which was excellent - good. Check out good. The hotel needs to be more aware of guests needs and provide a friendly Accor service.

Dear Mr Eric Thank you for taking the time to tell us about your experience at the ibis Madrid Alcobendas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On that night we had extra staff on shift. Normally , we only have one person and they were two, but it´s a fact that in certain moments just after the final the affluence at the bar exceeded our ability to give a proper service. However as per our knowledge our staff gave their best and did not stopped serving food or drinks during that night . We really do apologize for this situation if you felt we provided a bad service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas
Customer review rating 4.4/5

Ibis A. Business - 02/06/2019 AccorHotels certified review

Estância normal

Very good

Customer review rating 4.4/5

Alwyn G. Couples - 26/05/2019 AccorHotels certified review

Excellent staff, very helpful

Dear Mr G. Thanks a lot for your kind comments, we will share your opinion with our team. I am sure it will encourage them to keep on striving to improve our service. We hope to see you again iun the nearest future Regards Jorge Agúndez Assistant GM Hotel Ibis Madrid Alcobendas

welcoming

Customer review rating 4.4/5

Giulia Business - 24/05/2019 AccorHotels certified review

the staff was extremely welcoming, the room very clean and the breakfast yummy

Dear Giulia Thanks a lot for your comments, it´s very important to us We look foward welccoming you again! Regards Jorge Agúndez Assistant GM Hotel Ibis Madrid Alcobendas
Customer review rating 4.4/5

Rocío Business - 18/05/2019 AccorHotels certified review

Nirmal

Estimada Rocío Gracias por tomarse el tiempo en compartir su comentario con nosotros. Sentimos el pequeño problema a su llegada, revisaremos los procedimientos con la persona de recepción. Sobre el precio de la mascota, el mismo es fijado a nivel nacional para todos los hoteles Ibis, no podemos modificar esto a nivel hotel no obstante trasladaremos sus comentarios a las personas indicadas. Esperamos poder pronto tener el placer de tenerles de vuelta en nuestro hotel. Atentamente, Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

Great place for a restful overnight stay

Customer review rating 4.4/5

Roger H. Couples - 12/05/2019 AccorHotels certified review

Easy check in process. Room was clean and spacious. Bedding was very comfortable.

Dear ROGER ALLEN H., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Overnight travelling through Madrid

Customer review rating 4.4/5

G. Couples - 08/05/2019 AccorHotels certified review

Friendly reception staff, nice welcome drink for 2 people,Adequate breakfast, it’s in the middle of an industrial area and on 1st May absolutely nothing opened

Dear NICHOLAS JOSEPH G., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com
Customer review rating 4.4/5

J M. R. Families - 07/05/2019 AccorHotels certified review

Estupenda

Muchas gracias por tu respuesta José MIguel! Es siempre agradable escuchar valoraciones positivas de loc clientes. La compartiremos con todo el equipo.Te esperamos de vuelta. Un saludo, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com

Dissapointment

Customer review rating 4.4/5

Susan Families - 07/05/2019 AccorHotels certified review

I always came back cuz was perfect quality/rate but this time, discovered the hotel is pet friendly and the quality dicrease. I heard barks of dogs at night and the halls/elevator has bad odor. I really swear have nothing against pet, just I prefer the hotel just without that kind permission.

Dear Susan Thank you for taking the time to tell us about your experience at the ibis Madrid Alcobendas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we operate a wold-wide pet friendly policy, as mentioned in all our websites and distribution channels. Unfortunately, we have no way to foresee the number of pets staying on a certain date, and on that weekend we had an unusual number of them due to a pet fair being held in Madrid. However all owners are provided on arrival with a house-rules document regarding pets, in order to avoid hassle to other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com

Overnight stay heading down to Costa del Sol.

Customer review rating 4.4/5

K. W. Couples - 06/05/2019 AccorHotels certified review

Good room and excellent staff.

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com

Overall a pleasant experience

Customer review rating 4.4/5

Anonymous Solo - 24/04/2019 AccorHotels certified review

Bed was comfortable, room clean, en-suite good. Staff helpful

Dear Mrs D. Thank you for your reply, we will share your kind comments with our team, Sincerely, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com

good

Customer review rating 4.4/5

A P. Business - 23/04/2019 AccorHotels certified review

not complex, good breakfast, nice people.

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com

Nice place to stay when travelling south

Customer review rating 4.4/5

Gary C. Couples - 21/04/2019 AccorHotels certified review

Quiet room in a hotel with good facilities and friendly staff.

Dear Mr C. We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Agúndez Adjunto de dirección Tfno. 91… H6… www.ibis.com
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