Mercure São Paulo Pamplona Hotel 4 stars

TripAdvisor rating 4.0/5 918 reviews
Mercure São Paulo Pamplona Hotel
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Room 1

Number of guests
Children's age
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pamplona Hotel

Rua Pamplona 1315
Jardim Paulista
01405002
são paulo
brazil

Tel: +551128785500

Fax: (+55)11/38849226

Contact email

Check-in from 12h00

Check out up to 12h00

  • AV NOVE DE JULHO :   R. José Maria Lisboa

  • TRIANON MASP :   Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE CONGONHAS At 8km / 4 miles

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS :-23.568488, -46.658218

Our accommodations

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Superior room with 1 king-size bed

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with a double bed, Executive floor

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Adapted Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

A1 GASTRONOMIA

Type of cuisine: International

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 100

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,500 reviews

tripadvisor

TripAdvisor Rating 4.0/5

918 reviews

Good value for the price. Clean and efficient

Customer review rating 4.2/5

Jonathan C. Business - 16/10/2019 AccorHotels review

Very good the receptionists both spoke English and were helpful. The room was clean and the shower good. No complaints

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Normal

Customer review rating 4.2/5

Osvaldo N. Business - 11/10/2019 AccorHotels review

Muita demora no Checkout

Prezado Osvaldo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Great stay

Customer review rating 4.2/5

Andrew Solo - 02/10/2019 AccorHotels review

Great location, spacious modern rooms, friendly stay.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good with some opportunities to Improve

Customer review rating 4.2/5

Anonymous Business - 28/09/2019 AccorHotels review

It was overall good. Arriving in the first day check-in experience was confusing. Restaurant staff is second to none, really impressed with the great staff in the restaurant. One of the towels in the room was stained, so maybe the cleaning process could be reviewed.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and hope see in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 26/08/2019 TripAdvisor review

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

Amazing

Customer review rating 4.2/5

Jardel A. D. S. Business - 25/07/2019 AccorHotels review

The hotel is amazing. Everything is perfect.

Dear Jardel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Meh- Not Impressed

Customer review rating 4.2/5

Isabel E. Couples - 01/07/2019 AccorHotels review

We only stayed two nights in this hotel. The rooms are clean and updated, and the location of the hotel is wonderful, however, we didn't find the staff friendly or wanting to help (Excluding the restaurant staff- they were very nice). It was very hard, as a tourist, to not have someone that could understand Spanish or English at the front desk- we somehow managed to get along- The gal was frustrated trying to understand us, and her frustration carried on to us. We also asked for the room not to be made but when we went downstairs to get extra shampoo, the lady at the front desk glared at us when we requested the additional toiletries. All in all, we would chose to stay at another hotel next time we travel to Sao Paulo.

Dear Isabel E., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Reception Coordinator (0… h6…
Customer review rating 4.2/5

Jacqueline B. Business - 22/06/2019 AccorHotels review

well treated by all employees at the hotel.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very nice rooms, very helpful staff.

Customer review rating 4.2/5

Jl Business - 26/05/2019 AccorHotels review

No negative issues.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Short stay, great experience as usual

Customer review rating 4.2/5

Martin A. Solo - 30/04/2019 AccorHotels review

Fast check in, pleasant and caring staff, excellent room.

Dear Mr. Martin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Just OK

Customer review rating 4.2/5

Justin C. Business - 25/04/2019 AccorHotels review

Issue with the invoice.. has not received it yet almost 1 week after return.. Required to sent email now asking for it.. This is not good .......

Dear Justin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. Your comment about the invoice was very important to us and we will do our best in order to improve our services. The financial department will send you the invoice as soon as possible. Thank you again for sharing your experience. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Lovely room

Customer review rating 4.2/5

Anonymous Solo - 17/04/2019 AccorHotels review

Room is spacious and it felt homey.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great value

Customer review rating 4.2/5

Rob Business - 14/04/2019 AccorHotels review

Lovely staff, big room and excellent location

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Nice room. Regular staff

Customer review rating 4.2/5

Francisco Couples - 09/04/2019 AccorHotels review

The room was big and clean. The staff couldn’t speak English and didn’t know the difference btw twin bed and queen or king

Dear Mr. Francisco, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good location

Customer review rating 4.2/5

Luciana M. Couples - 27/03/2019 AccorHotels review

The room has a great size but need more maintenance and cleaning. There’s coffee e and tea in the room but no plug to turn....and after we tell about it the reception can’t find any at the reception desk.....The location is great !

Dear Ms. Luciana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 4.2/5

Matheus A. M. Business - 25/03/2019 AccorHotels review

Everything as expected

Dear Mr. Matheus, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ok

Customer review rating 4.2/5

Ilkka K. Solo - 20/03/2019 AccorHotels review

The staff is great. I had the privilege room, but there were quite a few problems with it. The safety deposit box didn’t work (I have € 4000 worth camera equipment, that I could not lock in it), the balcony door doesn’t lock, so it would not be very difficult to get into my room from the room next to mine, the air conditioning unit was dripping water to the floor during whole night making a bond and kept me awake. I am a Accor hotel member and the hotel had my credit card number, but still they had to make a reservation of BRL 200 to my credit card. At the check out, if I had dropped the key card to the box and made a express check out the price of one breakfast, BRL 38, would have been deducted from the deposit, but as I sat down with the receptionist, I had to pay the breakfast separately and the BRL 200 could not be used for that proposition. In the next Accor hotel I am staying, the receptionist just compared my credit card number to the number on my reservation and that was all. All my expenses are charged on that card.

Dear Mr. Ilkka, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Regular 3 star

Customer review rating 4.2/5

Vien Couples - 14/03/2019 AccorHotels review

It was terrible see a employee (Marcela) filing her nails at the front desk.

Dear Mr. Vien, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. Your comment about your stay was very important to us and we will do our best in order to improve our services at the front desk. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Spacious, clean room in a very good location.

Customer review rating 4.2/5

Lester E. W. Solo - 03/03/2019 AccorHotels review

The room was very large and comfortable. The bed was good, the mattress a little too soft for my particular tastes. The bathroom was good. The only problem was the sink off the main room. The faucet leaked easily. You had to use a lot of strength to tighten it enough to not leak, And one of the tops of the faucet nobs was loose. Everything else was great, including friendly hotel staff. The price of breakfast, I think, is high. A decent breakfast, but I think it should be a little less expensive.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the room was very important to us and we will do our best in order to improve your product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excelent

Customer review rating 4.2/5

Luana Solo - 01/03/2019 AccorHotels review

I love the hotel and always when I come to São paulo, that’s the hotel I want to stay. The staff Tamirys was friendly, helpful and atencious. The restaurant was very good as always and the meal was delicious. The room was cleaned and comfortable as always. I am really happy, thank you guys for always providing the best service.

Dear Luana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
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