Hotel - Mercure São Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pamplona Hotel

4.0/5 867 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Direct dial telephone
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 3,341 reviews

Our guest reviews for Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 867 reviews
Rafael Couples - 04/07/2018 AccorHotels certified review

Rooms looked clean and good quality. Staff were not attentive at all. No water during one of the days.... we had to go to 4th floor to take shower...

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rafael, Agradecemos muito por ter compartilhado a sua opinião referente à sua hospedagem no Mercure Pamplona. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Realmente no sábado pela manhã tivemos um problema pontual em o nosso sistema hidraulico que foi resolvido no mesmo dia. Agradecemos que tenha se hospedado conosco e nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Nicole Marie Pral Gerente Geral / General Manager

Alexandre O. Business - 23/06/2018 AccorHotels certified review
« Good. »

Good and clean room, and friendly service!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alexandre, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Pamplona. É sempre um prazer receber impressões positivas. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Virginia Families - 12/06/2018 AccorHotels certified review
« Good »

The hotel is well located, staff are nice but a little unprepared. Breakfast buffet could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Virginia, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services at the front desk and Restaurant. Thank you again for sharing your experience and we hope have your visit again in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Luiz M. D. L. Business - 11/06/2018 AccorHotels certified review
« Was okay, but the room could be improved. »

It was a short/business stay but I could not that the room needs some upgrade. The curtains were filthy; It was somewhat disgusting to see the dust falling from them the – 2 – times I touched them (I didn’t dare touching them again). Also, there was some mold on the wall right next to the bathroom; it could indicate a leak on the AC system. The jacks also aren’t adapted to foreign equipment (except for one of them); I asked for an adapter and there wasn’t any available at that point. I had to wait… Aside that, the room size is very adequate but some furniture upgrade would be good too – in fact, there was a lot of space on the room but nothing inside it. It easily could be better used and/or turned into a suite. Staff was kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luiz, Good Evening! We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your comment about your stay was very important to us and we will do our best in order to improve our product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Business - 26/05/2018 AccorHotels certified review
« Decent »

Overall it was a decent experience but the were some flaws that should not have happened. When we first arrive there was dust in the floor, the towel had hairs and the blue pillow has dirty. The light switches are awful, they make no sense and it's really hard to figure out wich one turn on wich light. The shower temperature fluctuates a lot, too cold or too hot, it's not possible to have a good shower. These problems should never happen in a hotel that carries Mercure's name.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rafael, Good Evening! We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Otavio M. Business - 22/05/2018 AccorHotels certified review
« Voltarei! »

Gratificante.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Otavio, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Pamplona. É sempre um prazer receber impressões positivas. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Rodrigo F. Solo - 24/04/2018 AccorHotels certified review
« Excellent »

Love the locations nearby the hotel. Great restaurants , great places to shop and easy acess by public transportation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Justin C. Business - 22/04/2018 AccorHotels certified review
« Pricing »

To much overpriced Minibar products above price outside and lack of options for dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Justin, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager E-mail: h6…

Business - 16/04/2018 TripAdvisor review
« very good hotel »

It is a very good place, they have a perfect service, the breakfast is so complete, and I was very well attended by the staff of the Mercure Hotel Sao Paulo Pamplona. I would highly recommend this hotel for both business and leisure travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcio, Agradecemos seus comentários. Esperamos revê-lo em sua próxima visita a São Paulo. Atenciosamente

Pedro Business - 30/03/2018 AccorHotels certified review
« Funcional »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jose Pedro Prata Rosa F.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe da recepção para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

Anonymous Business - 18/03/2018 AccorHotels certified review
« The hotel lacks the polish it is could have. »

The room was clean but was tired. The walls need cleaning or painting, the trim in the bathroom was in dire need of paint, the discs on the faucet kept falling off, the fitness room needs a lot of help including several machines that either totally didn’t work or were loud and need repair. The closet didn’t have a space tall enough to hang dresses or maybe coat. Breakfast was below par all the time. The eggs were either under cooked, over cooked or weren’t on the buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sandra Marlene J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

Brian Business - 13/03/2018 AccorHotels certified review
« A very basic hotel in a nice neighborhood »

This hotel is not suitable for a three week stay. The room size is good, but the bathrooms are not good quality - the towels were not always clean and the sink dripped. The swimming pool is too small for laps. The breakfast did not have much variety. The fruit selection and pastries were good, but the eggs were not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brian M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

Anonymous Business - 02/03/2018 AccorHotels certified review

My room was quite spacious and noise was not an issue which I really appreciated. Front desk staff were very courteous and helpful. The breakfast in the morning was adequate too. A couple of things that can be improved: i) all rooms should have an iron and ironing board; and ii) all rooms should have small sized washcloths in addition to hand towels and bath towels. These should be basic in every hotel, and they were surprisingly missing. I would hope in the future this can be addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Orlando N., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

Carlos Business - 24/02/2018 AccorHotels certified review
« Not thriling but ok »

Beat up room, mold and noisy ac. Great location. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Felipe R.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe de governança para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

Carlos N. Business - 24/02/2018 AccorHotels certified review
« Hotel is getting old, without maintenance... »

OPen the door, purple is dirty, has white spots, white wall has dark spots... linen and towels are old and small... Split AC is noisy, both inside the room as the power outside... Bathroom amenities has really low quality.. Used to love this hotel, but I am afraid it is not keeping up... Worst of all, a welcome gift, a beer botle in room temperature, everybody knows that brazilians like cold beer, i tought would have a cold one on the freezer to swap, but no... What is was supposed to do with a hot beer ?

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Folly Negreiro: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto as equipes de governança e restaurante para lidarmos com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

Monica Business - 19/02/2018 AccorHotels certified review
« Very comfortable stay »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Monica G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

Martin A. Solo - 15/12/2017 AccorHotels certified review
« Friendly staff, great location »

Both Vinycius and Grabriela were attentive, friendly, professional and made me feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carlolina Egydio

Courtney Business - 10/12/2017 AccorHotels certified review
« Very affordable and large room »

I️ loved my room! The bed was so comfortable. The view from the pool was incredible, and breakfast was generally good. I️ did order room service, and it was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Courtney Mikkel P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

Guilherme Business - 03/12/2017 AccorHotels certified review
« Boa »

satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Guilherme Eduardo Felix C.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Ana Carolina Egydio Gerente Geral

Pom70 Couples - 02/12/2017 AccorHotels certified review
« Lovely »

We stayed for over a week. We had great service with a nice attitude. We will stay again next time we are in SP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha Jane B., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

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