Hotel - Mercure Sao Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Pamplona Hotel

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4.0/5 826 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 259.20 BRL Member's rate Members’ Rate, join while you book
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing  (Nearby)
  • Concierge  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Direct dial telephone
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,687 reviews

Our guest reviews for Mercure Sao Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 826 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mike Business - 15/10/2017
« 1St Time Visitor »

Location , CheckIn, Room Design, Condition, and Cleanliness Were All Good. So too the on site restaurant for breakfast and lunch. I never visited the Pool or Fitness areas.

AccorHotels certified review
Renato M. S. Families - 02/10/2017
« oK »

Apartamento dentro do esperado.

AccorHotels certified review
Jader Business - 24/09/2017
« Breakfast »

Terrible service in the restaurant for breakfast. It seams that there was another event occurring in the hotel and the restaurant was able to meet the number of orders. Even the basics was inpacted, such as clean glass cups, sliced fruits, etc

AccorHotels certified review
Maria E. Couples - 19/09/2017
« Great Location in a cozy room! »

We loved the location, we could do everything walking. We even went running to/from Ibirapuera Park. Rooms were great! Totally refurbished, spacious, functional, they have a big desk, my husband and I were able to work an afternoon without bumping into each other. I'm a tea addict, so having a kettle in the room was the perfect detail!!! Loved it. Oh and great breakfast!0

AccorHotels certified review
Theresa Business - 21/07/2017

My stay was alright but there were a couple of things that need improving. Although I had breakfast included in my rate I only ate roughly three or 4 times over a 2 week stay and it was always a quick glass of juice/watermelon/crossoint, the selection wasn't very good and also food didn't seem fresh or hot. On average I would come down at 8:10 by then things are cold and don't look very appealing. I was given towels with multiple large holes, I had to go downstairs and provide them with feedback, these were not small tears that one could say it was not seen. On my final night I realised a new tshirt I had brought out to wear to the airport had been taken from my room. When I checking out, I was told that the manager would contact me but till today I have heard nothing.

AccorHotels certified review
Penedo B. Business - 27/06/2017
« estadia curta mas conveniente »

gostei

AccorHotels certified review
Melissa Friends - 26/06/2017
« Fantastic stay »

I was extremely with my stay here. A great location coupled with helpful and friendly staff.

AccorHotels certified review
Anonymous Business - 21/06/2017
« Good »

The infra structure is good, the rooms are good. But the room service menu is weak, there aren't good options.

AccorHotels certified review
Sheila M. Couples - 20/06/2017
« Very pleasant stayEnjoyablr »

Enjoyed our stay in São Paulo visiting our family. The rooftop area needed attention - perhaps a table and 2 chairs in addition to the sun loungers.

AccorHotels certified review
Claudio Business - 09/06/2017
« Good and nice place »

Room very well prepared and very well distributed Breakfast perfect

AccorHotels certified review
Anonymous Couples - 28/05/2017
« poor check-in service / room smelled of cigarettes »

It was 9:00 in the evening. Fernanda checked us in at the reception desk. She seemed tired, angry, and treated us as if we did something to offend her. We were shocked by her behavior. We tried looking someplace else, but it was late and we were tired. The room was nice, but had a strong smell of cigarettes. But it was the only room available, so I was told. We´ve been to Mercure Pamplona before, and had a positive experiences, but we will not be going back in the future.

AccorHotels certified review
Bruno A. Couples - 25/05/2017
« Nice stay in a clean and comfortable environment »

Short nice stay. Friendly staff. Well maintained installations. Quiet room.

AccorHotels certified review
Lin C. Business - 22/05/2017
« Great location, great hospitality »

Staffs are very kind, room was very spacious, clean and nicely functioned.

AccorHotels certified review
Finn Z. Business - 16/05/2017
« Bad bed experience »

Y the queen size bed would be knocked by two small size beds, this is impenetrable. I always feel not good when I pass the mid gap, it's a business trip, full time schedule, I really need a good sleep to relax, but I barely did this time.

AccorHotels certified review
Anonymous Couples - 09/05/2017

Dentro do previsto.

AccorHotels certified review
Anonymous Families - 07/05/2017

It was all very good. Thank you

AccorHotels certified review
Anonymous Solo - 06/05/2017

Friendly and helpful staff (in special Vinicius & Gabriela), updated, comfortable room. The Pamplona location is always my first choice for a stay in S. Paulo

AccorHotels certified review
Anonymous Business - 29/04/2017

I really like this hotel. First because of the standardized rooms and also because of the friendly staff. But because of changes in internal policies or new members in the staff, the experience has not been the same I used to have and that made me favorite this hotel in my preferences. My first stay here made me feel really special and welcome. My second was also very special. My third was a little bit disappointing because there was no upgrade available, but I understood that of course and the staff was very friendly explaning that the hotel was full. This last experience I did not feel the same. I was just another guest. I did not have an upgrade again (despite it was available for booking) and I had problems having a glass for me in the room. They started charging extra fees for that. Hopefully the waiter Alisson was very special. He recognized me and told that the fee would not be necessary because I wouldn't steal it. He told many were being stolen.

AccorHotels certified review
Anonymous Business - 25/04/2017

It was nice but since it was a business travel I didn't spend much time at the hotel

AccorHotels certified review
Anonymous Couples - 28/03/2017

I didn't like the service at the hotel, the staffs seemed very impatient and not kind at all. I had a problem booking my room, I always book them with breakfast and at this time I was sure did it again , but later I discovered that I didn't... It made think about the way you sell your rooms, I felt like I had been deceived by the it was presented, and by the way the breakfast was very poor.

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