Hotel - Mercure São Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pamplona Hotel

4.0/5 890 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Direct dial telephone
    • Baby bed
    • Minibar
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,017 reviews

Our guest reviews for Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 890 reviews
Vien Couples - 14/03/2019 AccorHotels certified review
« Regular 3 star »

It was terrible see a employee (Marcela) filing her nails at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vien, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. Your comment about your stay was very important to us and we will do our best in order to improve our services at the front desk. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Lester E. W. Solo - 03/03/2019 AccorHotels certified review
« Spacious, clean room in a very good location. »

The room was very large and comfortable. The bed was good, the mattress a little too soft for my particular tastes. The bathroom was good. The only problem was the sink off the main room. The faucet leaked easily. You had to use a lot of strength to tighten it enough to not leak, And one of the tops of the faucet nobs was loose. Everything else was great, including friendly hotel staff. The price of breakfast, I think, is high. A decent breakfast, but I think it should be a little less expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the room was very important to us and we will do our best in order to improve your product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Luana Solo - 01/03/2019 AccorHotels certified review
« Excelent »

I love the hotel and always when I come to São paulo, that’s the hotel I want to stay. The staff Tamirys was friendly, helpful and atencious. The restaurant was very good as always and the meal was delicious. The room was cleaned and comfortable as always. I am really happy, thank you guys for always providing the best service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Couples - 25/02/2019 AccorHotels certified review
« Great location but not clean and place is in dire need of renovation. »

I think this is the worst Mercure Hotel I have ever stayed. The room layout was strange with the bed right in the center of the room from where you watch the sink. The shower box was moldy. The external surroundings of the AC were falling apart. The bathroom window was dirty. There were feet marks on the wall and the sink area had an unpleasant odor. We planned to stay there for 20 nights but moved out as soon as another option was available. Good points are location, restaurant and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fabio, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Marco T. Business - 05/02/2019 AccorHotels certified review
« Really bad air conditioning in the room. »

The air conditioners need to be replaced as they are old and worn out. Furthermore, the one in my room was badly positioned. Very uncomfortable three nights. Never again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marco, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Vinicius Families - 19/01/2019 AccorHotels certified review
« Friendly staff, clean rooms and good location. »

Friendly staff, clean rooms and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinicius, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Pedro R. F. Business - 11/01/2019 AccorHotels certified review
« Eficaz »

Simples mas eficiente Cumpre os objectivos

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Pedro, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Pamplona. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Families - 08/01/2019 AccorHotels certified review
« Average »

Air conditioning was not working. We needed to move the rooms. Spend 3-4 hours with diffferent tradies trying to look at it. We are priority members but no discount was offered on any food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alpana, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Caro H. Couples - 06/01/2019 AccorHotels certified review
« Doppelte Berechnung und noch keine Rückzahlung der Mehrkosten! »

Dear Mercure-Team, I spend one night in Sao Paulo Mercure Hotel on december the 22nd 2018. I did pay the hotel costs via the online portal Agoda. When we arrived we accidently have been charged again. I have seen the mistake directly and the receptionist directly did do a cancelation of the costs on my credit card. However, I still havent recived this money pack, 276,40 BRL in total. I have an official "Devolucao de Depisito" that I recived in the hotel here and can send it to you if you need it. Please let me know, when and how you will send the the money back. Best regards, Carolin H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. We already cancel the charge in your credit card and will be cancel for you in your next credit card bill. Please let me know if did´t happen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Roberto Business - 05/01/2019 AccorHotels certified review

Poor breakfast, expensive daily rate, and you didn't credit the Le Club Accor points for this stay in my account until today. From all Mercure and Pullman hotels I had stayed, this one needs to improve its services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. About the Le Club as you did your reservation by an agency and not direct in accorhotels.com your are not eligible to credit the points. In your next stay in Accor make your reservation using accor hotels homepage to get the points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Greg A. S. M. Families - 29/12/2018 AccorHotels certified review
« COMFORTABLE, LARGE ROOM, FRIENDLY STAFF »

AS ABOVE. THE HOTEL COULD DO WITH HAVING A SEATING AREA, NOT ON HIGH STOOLS. BESIDE RECEPTION. IT ALSO NEEDS TO HAVE TABLES AND CHAIRS ON THE ROOF AS THERE ARE ONLY TWO LOUNGERS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Gregory and Sheila M., Good Evening! We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora

Carolina Families - 28/12/2018 AccorHotels certified review
« Dirty room and toilet with broken water pipes »

I have been to Mercure hotels in other locations and always had a good experience. This one however is definitely worse than a cheap hostel. I've asked the manager to get a refund of part of the amount that I've paid since the room was really bad but had no reply whatsoever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about the maintenance, cleaning and staff, was very important to us and we will do our best in order to improve our services and product. Be assured that we will seek appropriate measures for continuous improvement. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora

Paula S. Solo - 23/12/2018 AccorHotels certified review
« Underwhelming »

The location is ok, Jardins is a bit outdated as isthis property. I expected more for what I paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Good Evening. We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about the maintenance, cleaning and staff, was very important to us and we will do our best in order to improve our services and product. Be assured that we will seek appropriate measures for continuous improvement. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Natalia Canato

John W. Families - 17/12/2018 AccorHotels certified review
« Excellent for short term stay. »

Very clean, efficient, spacious and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

E W. Business - 03/12/2018 AccorHotels certified review
« The hotel staff, from the front desk to the restaurant to housekeeping, were courteous and professional. »

I absolutely enjoyed my stay at the Mercure Pamplona. The staff was excellent in their professionalism and friendliness. Even the security guards made me feel welcome whenever I came in late in the evening. I would absolutely recommend the hotel to friends because of its location and the quality of service. The rooms were clean and fresh. My only qualm would be the specs of mold I saw in the corners of the shower and the age of the gym equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Vitoria Solo - 22/11/2018 AccorHotels certified review
« amazing »

good staff, amazing room, it was very cleen and everything seemed new. The breakfast is a little overpriced but overall it was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vitoria, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ck Solo - 30/10/2018 AccorHotels certified review
« Intersting »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Thierry Friends - 26/10/2018 AccorHotels certified review
« Good andrriendly »

Relaxing. Helpful people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thierry, We appreciate your comments regarding your stay at Mercure Pamplona. We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Rodrigo F. Solo - 04/10/2018 AccorHotels certified review
« The best cost benefit hotel in São Paulo »

Great location. Everything you need just around the corner. Great restaurants, loads of public transport. Great staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Victor Business - 25/09/2018 AccorHotels certified review
« Ok »

The hotel is great, although I got a room which wasn’t as new as the last one I got last month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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