Hotel - Mercure São Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pamplona Hotel

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4.0/5 855 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing  (Nearby)
  • Concierge  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Direct dial telephone
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,119 reviews

Our guest reviews for Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 855 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 16/04/2018
« very good hotel »

It is a very good place, they have a perfect service, the breakfast is so complete, and I was very well attended by the staff of the Mercure Hotel Sao Paulo Pamplona. I would highly recommend this hotel for both business and leisure travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcio, Agradecemos seus comentários. Esperamos revê-lo em sua próxima visita a São Paulo. Atenciosamente

AccorHotels certified review
Pedro Business - 30/03/2018
« Funcional »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jose Pedro Prata Rosa Ferreira: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe da recepção para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Anonymous Business - 18/03/2018
« The hotel lacks the polish it is could have. »

The room was clean but was tired. The walls need cleaning or painting, the trim in the bathroom was in dire need of paint, the discs on the faucet kept falling off, the fitness room needs a lot of help including several machines that either totally didn’t work or were loud and need repair. The closet didn’t have a space tall enough to hang dresses or maybe coat. Breakfast was below par all the time. The eggs were either under cooked, over cooked or weren’t on the buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sandra Marlene J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Brian Business - 13/03/2018
« A very basic hotel in a nice neighborhood »

This hotel is not suitable for a three week stay. The room size is good, but the bathrooms are not good quality - the towels were not always clean and the sink dripped. The swimming pool is too small for laps. The breakfast did not have much variety. The fruit selection and pastries were good, but the eggs were not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brian M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Anonymous Business - 02/03/2018

My room was quite spacious and noise was not an issue which I really appreciated. Front desk staff were very courteous and helpful. The breakfast in the morning was adequate too. A couple of things that can be improved: i) all rooms should have an iron and ironing board; and ii) all rooms should have small sized washcloths in addition to hand towels and bath towels. These should be basic in every hotel, and they were surprisingly missing. I would hope in the future this can be addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Orlando N., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Carlos Business - 24/02/2018
« Not thriling but ok »

Beat up room, mold and noisy ac. Great location. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Felipe R.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe de governança para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Carlos N. Business - 24/02/2018
« Hotel is getting old, without maintenance... »

OPen the door, purple is dirty, has white spots, white wall has dark spots... linen and towels are old and small... Split AC is noisy, both inside the room as the power outside... Bathroom amenities has really low quality.. Used to love this hotel, but I am afraid it is not keeping up... Worst of all, a welcome gift, a beer botle in room temperature, everybody knows that brazilians like cold beer, i tought would have a cold one on the freezer to swap, but no... What is was supposed to do with a hot beer ?

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Folly Negreiro: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto as equipes de governança e restaurante para lidarmos com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Monica Business - 19/02/2018
« Very comfortable stay »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Monica G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Martin A. Solo - 15/12/2017
« Friendly staff, great location »

Both Vinycius and Grabriela were attentive, friendly, professional and made me feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carlolina Egydio

AccorHotels certified review
Courtney Business - 10/12/2017
« Very affordable and large room »

I️ loved my room! The bed was so comfortable. The view from the pool was incredible, and breakfast was generally good. I️ did order room service, and it was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Courtney Mikkel P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Guilherme Business - 03/12/2017
« Boa »

satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Guilherme Eduardo Felix C.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Pom70 Couples - 02/12/2017
« Lovely »

We stayed for over a week. We had great service with a nice attitude. We will stay again next time we are in SP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha Jane B., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Rodrigo F. Solo - 28/11/2017
« Great Hotel! »

One of the best locations in São Paulo. Staff very friendly and helpful !

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rodrigo Aguiar F.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Jose A. Friends - 25/11/2017
« Okay 3* hotel in center Sao Paulo »

Okay 3* hotel in center Sao Paulo. Good sized room, a little bit pale, large desk for those who need to work at hotel room. Bathroom could be a little bit cousier. Staff nice and helpful. Okay breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor C., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Pamplona Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente Ana Carolina Egydio

TripAdvisor review
Friends getaway - 25/11/2017
« Okay 3* Hotel to stay in central Sao Paulo »

It's an okay 3* Hotel to stay in central Sao Paulo. Good location. Good sized room, a little bit pale, very large desk, great for those who need to work at room, bathroom could be cosier. Nice and helpful staff. Breakfast okay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. José Antonio, Agradecemos por suaa avaliações. Obrigada Atenciosamente

AccorHotels certified review
Luca Couples - 17/11/2017
« Comfortable, spacious and modern rooms with an overall excelent service. Great location. »

Any small requests I had during my stay were quickly handled by the excellent well trained hotel staff. It was truly a great experience that made me decide to stay at the same hotel next week. I personally consider the neighborhood the best location to stay in Sao Paulo, specially if you travel without a car. It is very central.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz Themudo: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

TripAdvisor review
Couples - 15/11/2017
« Good hotel, good position, confortable sleeping »

We love the position of this hotel as well as other Mercure in Sao Paolo. Close to the Paulista Avenue, in a safe area, with lots of restaurants and bars. Rooms are very big and also nice design - we had the executive floor, I do not know if it makes any difference with the standard rooms - and good confort. Great value for money. Check in slow, but staff excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Anonymous Business - 10/11/2017

Everyone was extremely nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Jarina Pena M.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Patrick C. Business - 05/11/2017
« Well-situated hotel »

Kind welcome. Installations in good repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Karina Business - 04/11/2017
« Ok »

love the location and the front desk stuff, but internet service has been poor and room service is taking too long.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Karina Pinheiro S.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que tomamos medidas apropriadas junto a equipe de restaurante para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-la num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

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