Hotel - Mercure Sao Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Pamplona Hotel

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4.0/5 850 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing  (Nearby)
  • Concierge  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Direct dial telephone
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,021 reviews

Our guest reviews for Mercure Sao Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 850 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Martin A. Solo - 15/12/2017
« Friendly staff, great location »

Both Vinycius and Grabriela were attentive, friendly, professional and made me feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carlolina Egydio

AccorHotels certified review
Courtney Business - 10/12/2017
« Very affordable and large room »

I️ loved my room! The bed was so comfortable. The view from the pool was incredible, and breakfast was generally good. I️ did order room service, and it was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Courtney Mikkel P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Guilherme Business - 03/12/2017
« Boa »

satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Guilherme Eduardo Felix C.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Pom70 Couples - 02/12/2017
« Lovely »

We stayed for over a week. We had great service with a nice attitude. We will stay again next time we are in SP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha Jane B., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Rodrigo F. Solo - 28/11/2017
« Great Hotel! »

One of the best locations in São Paulo. Staff very friendly and helpful !

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rodrigo Aguiar F.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Jose A. Friends - 25/11/2017
« Okay 3* hotel in center Sao Paulo »

Okay 3* hotel in center Sao Paulo. Good sized room, a little bit pale, large desk for those who need to work at hotel room. Bathroom could be a little bit cousier. Staff nice and helpful. Okay breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor C., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Pamplona Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente Ana Carolina Egydio

TripAdvisor review
Friends getaway - 25/11/2017
« Okay 3* Hotel to stay in central Sao Paulo »

It's an okay 3* Hotel to stay in central Sao Paulo. Good location. Good sized room, a little bit pale, very large desk, great for those who need to work at room, bathroom could be cosier. Nice and helpful staff. Breakfast okay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. José Antonio, Agradecemos por suaa avaliações. Obrigada Atenciosamente

AccorHotels certified review
Luca Couples - 17/11/2017
« Comfortable, spacious and modern rooms with an overall excelent service. Great location. »

Any small requests I had during my stay were quickly handled by the excellent well trained hotel staff. It was truly a great experience that made me decide to stay at the same hotel next week. I personally consider the neighborhood the best location to stay in Sao Paulo, specially if you travel without a car. It is very central.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz Themudo: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

TripAdvisor review
Couples - 15/11/2017
« Good hotel, good position, confortable sleeping »

We love the position of this hotel as well as other Mercure in Sao Paolo. Close to the Paulista Avenue, in a safe area, with lots of restaurants and bars. Rooms are very big and also nice design - we had the executive floor, I do not know if it makes any difference with the standard rooms - and good confort. Great value for money. Check in slow, but staff excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Anonymous Business - 10/11/2017

Everyone was extremely nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Jarina Pena M.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Patrick C. Business - 05/11/2017
« Well-situated hotel »

Kind welcome. Installations in good repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Karina Business - 04/11/2017
« Ok »

love the location and the front desk stuff, but internet service has been poor and room service is taking too long.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Karina Pinheiro S.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que tomamos medidas apropriadas junto a equipe de restaurante para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-la num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Julia P. Business - 22/10/2017
« Not a place I would go back to »

Cleaning is terrible, bed linen and bathroom need really to be cleaned. Your service should also be addressed: I had to have my key redone 4 times in two days as it wasnt working. And the last day, I had to set the table for my breakfast. Not cleaned rooms and no one to clean it for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria Julia P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Fernando Couples - 18/10/2017
« Excelent hotel! »

A big room and a perfect service!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Fernando: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe do restaurante para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Mike Business - 15/10/2017
« 1St Time Visitor »

Location , CheckIn, Room Design, Condition, and Cleanliness Were All Good. So too the on site restaurant for breakfast and lunch. I never visited the Pool or Fitness areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Egydio

AccorHotels certified review
Renato M. S. Families - 02/10/2017
« oK »

Apartamento dentro do esperado.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Renato Milhim S.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Jader Business - 24/09/2017
« Breakfast »

Terrible service in the restaurant for breakfast. It seams that there was another event occurring in the hotel and the restaurant was able to meet the number of orders. Even the basics was inpacted, such as clean glass cups, sliced fruits, etc

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jader Loureiro C.: Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pamplona. Na Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomamos medidas apropriadas junto a equipe do restaurante para lidar com seus comentários e prevenirmos futuras ocorrências. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Maria E. Couples - 19/09/2017
« Great Location in a cozy room! »

We loved the location, we could do everything walking. We even went running to/from Ibirapuera Park. Rooms were great! Totally refurbished, spacious, functional, they have a big desk, my husband and I were able to work an afternoon without bumping into each other. I'm a tea addict, so having a kettle in the room was the perfect detail!!! Loved it. Oh and great breakfast!0

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Maria E. V.: Apreciamos seus comentários referentes á sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

AccorHotels certified review
Theresa Business - 21/07/2017

My stay was alright but there were a couple of things that need improving. Although I had breakfast included in my rate I only ate roughly three or 4 times over a 2 week stay and it was always a quick glass of juice/watermelon/crossoint, the selection wasn't very good and also food didn't seem fresh or hot. On average I would come down at 8:10 by then things are cold and don't look very appealing. I was given towels with multiple large holes, I had to go downstairs and provide them with feedback, these were not small tears that one could say it was not seen. On my final night I realised a new tshirt I had brought out to wear to the airport had been taken from my room. When I checking out, I was told that the manager would contact me but till today I have heard nothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Theresa C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the housekeeping and restaurant teams to address the problem and prevent future occurrence. We can not locate your blouse in the housekeeping department. Please do not hesitate to let us know the model, brand and color, besides the amount spent so we can reimburse it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina

AccorHotels certified review
Penedo B. Business - 27/06/2017
« estadia curta mas conveniente »

gostei

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