Hotel - Novotel Beijing Sanyuan
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Novotel Hotel

Novotel Beijing Sanyuan Hotel

Tower 18, A5 Shuguang Xili,  Chaoyang District, Beijing  Chao Yang District 
100028  BEIJING
CHINA

735 reviews
TripAdvisor Rating Based on 735 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Airport shuttle
    • BEIJING CAPITAL (Paying)
    • BEIJING CAPITAL (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 306 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 52 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,175 reviews

Our guest reviews for Novotel Beijing Sanyuan

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 735 reviews
AccorHotels certified review
Aleksandar Couples - 15/08/2017
« Nice hotel with helpful staff. »

Everything went smoothly. The staff is willing to help especially if you need help with Chinese translation.

AccorHotels certified review
Cadol C. Business - 14/08/2017
« Friendly staff but training and reinforcement from management seems appropriate »

I have raise the issue of being a member of Accor am entitled to a welcome drink. After the issue was raise, it happened once in my next visit...but this time, it missed out again despite I asked the reception staff does she have my membership number on my booking and received affirmative response. Seems welcome drink is something happen so infrequent so tends to remember? These are some fine details, and very minor, but why would a small issue like this been forgotton? Secondly, during my stay on 8/26 (check-out 8/27), I paid by cash at check-out. After a day or so I discovered my credit card has been charged one room of stay. Obviously the check-out staff has not given me the confirmation page (I did not ask either) that the credit card guarantee has been cancelled, nor asked my to sign the page confirmed I have paid in cash. I think both are internal control loophole. My company called the hotel and asked for a refund, it will only happen after one month... Other than these incidences, I am happy with staying at Novotel Sanyuan but would be great if these minor issues been taken care of rather than the reputation of the otherwise great services staffs affected by a few, and relatively minor issues.

AccorHotels certified review
Anonymous Business - 13/08/2017

Room is really not clean to a standard that I expected. There are water stains on the washroom countertop, the desk, and the night stands.

AccorHotels certified review
Jonathan Business - 12/08/2017
« Nice but inexperienced nor properly equipped »

All the staffs are nice and with high enthusiasm, but they are clearly inexperienced nor properly equipped with necessary tool, I was at the front desk checking out, I need invoice and a print out, it took me 30 minutes getting it and seeing the staffs flying from this counter to another as "there it has the machine... "

AccorHotels certified review
I'm A. Business - 11/08/2017
« Everything is OK »

good hotel,good service,I'll be back next time.

AccorHotels certified review
Lance H. Business - 10/08/2017
« Overall Satisfactory »

The main take away was the exceptionally helpful, friendly and caring staff at the front desk. Especially while checking in and out.

AccorHotels certified review
Robert K. A. Solo - 07/08/2017
« Very comfortable and pleasant »

Staff at the reception were very professional The hotel room was very comfortable, very clean with all the facilities that you would need and properly maintained daily The room service was excellent and the breakfast brilliant. I will visit again, definitely.

AccorHotels certified review
Anonymous Solo - 07/08/2017

Great experience

AccorHotels certified review
Anonymous Solo - 02/08/2017
« Good hotel, rude customers »

Front desk should be more polite and helpful especially when it has an approximate level of English

AccorHotels certified review
Y. F. Business - 02/08/2017
« Breakfast is so so, generally speaking is ok. »

Very close to our office in Beijing, that's why normally we choose this hotel.

AccorHotels certified review
Farent Business - 27/07/2017
« Nice stay »

Everything was ok, has seen some improvement in terms of service as compared to my stay here about a year ago, but the checking process is a little too slow

AccorHotels certified review
Anonymous Business - 24/07/2017
« Satisfy but not as good as expected »

Check-in was slow, the front desk staff couldn't retrieve my booking with my name in the passport. Instead of checking through the system the staff asked me to prove my booking. Furthermore, the staff is very un-friendly with no eye contact, he was busy with the monitor, nevertheless he still can't find my booking. The problem was resolved when another staff managed to allocate my booking from the system. No explanation on the room rate nor any other information was given when the same staff passed me the room key. Breakfast is good with variety of food selection; the staff at breakfast is polite and always ready to serve hot drinks; bed is comfy and shower area is nice.

AccorHotels certified review
Ng K. H. Business - 15/07/2017
« normal »

No surprises.

AccorHotels certified review
K Business - 14/07/2017
« Awesome location but by far the worst Novotel I have stayed »

Location of the hotel was awesome. Locaed just beside shopping mall and also just infront of the Line 10 Sanyuan Station and this is also an Airport Express station. The hotel is very run down. The carper on in the room was very dirty. The aircon swithed doesnt work. TV was a blur. The bath towels do not absorb water so you still spend a long time drying up. The Sofa in the rooms looks dirty too. The gym and pool facilities were extremely small. The staff at the check-in counter were rather rude. Given that Novotel is an international brand, this is very unexpected. I switched to a local brand hotel later that week. The local hotel charged me the same rate as Novotel but included breakfast for me. The rooms was so much better. Overall the experince was not good.

AccorHotels certified review
Sad Business - 11/07/2017
« Terrible »

Bad service, bad room, not worth the price I paid for

AccorHotels certified review
Chong J. W. Business - 11/07/2017
« Just ok »

Concierge service was almost absent. Wifi internet connection in hotel room very bad

AccorHotels certified review
Anonymous Business - 08/07/2017

Chris is very helpful

AccorHotels certified review
Carrie Business - 02/07/2017
« Great stay. Will come again, »

Comfortable, functional-great bed and very nice shower. Airport link at doorstep. All I needed and more.

AccorHotels certified review
Blchua Business - 01/07/2017
« BLChua »

This is my third time staying at Novotel Sanyuan. The location is good for Chaoyang as it is close to a shopping mall and metro station to get to the airport. The room was clean but a little old by now, there were cracks in the bathroom tiles and the shower door did not seal well. The towels especially should be replaced because they are no longer absorbent. I am all for energy conservation, and would use one towel a day. At this hotel, I had to use two bath towels because one would remain wet, and would not air dry. The front desk is efficient. Day of check in, front desk changed my room to one with a better view on 15F. Jerry was helpful when I checked out at 5 am. He spoke English the minute I was at the desk. Ordered a taxi, put on his jacket and walked me out the front door to the taxi, and said goodbye. This was a pleasant and unexpected action.

AccorHotels certified review
Anthony G. Business - 25/06/2017

Good as usual. Staff accommodating and helpful. Good Advantage Platinum benefits.

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