Novotel Beijing Sanyuan Hotel

TripAdvisor rating 3.5/5 836 reviews
Novotel Beijing Sanyuan
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Room 1

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Hotel extras

  • Free WiFi, ergonomic work space, satellite TV

  • Hot Chinese and Western breakfast buffet

  • Stylish bar with terrace for drinks, snacks

  • Relaxed Chinese and international dining

  • Choice of restaurants and shopping nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Beijing Sanyuan

TOWER 18, No.5 SHU GUANG XILI
CHAO YANG DISTRICT
BEIJING, CHINA
100028
beijing
china

Tel: +8601058296666

Fax: (+86)010/58667000

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT EXPRESS SHUTTLE :   SANYUAN QIAO

  • SANYUAN BRIDGE :   LINE 10 SANYUAN QIAO

  • SANYUANQIAO :   AIRPORT EXPRESS SANYUANQIAO

  • By plane

    BEIJING CAPITAL At 20km / 12.43 miles - Shuttle paying

  • By plane

    BEIJING CAPITAL At 20km / 12.43 miles - Shuttle paying

  • By train

    SANYUAN BRIDGE At 0.5km / 0.31 miles

GPS :39.960766, 116.454381

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room, Twin Beds

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, Twin Beds

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 1 King Size Bed, Premier Floor

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, Twin Beds, Premier Floor

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: x3
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is the signature restaurant for Novotel. It features a show kitchen and buffet and always uses the finest quality ingredients. Freshly prepared breakfast, lunch and dinner is served daily.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LINE 10 BAR

Photo non contractuelle / Strictly non binding

Line 10 lobby bar offers outdoor terrace and a stylish lounge with contemporary design. It is an ideal place to unwind with friends & associates to enjoy expresso coffee, cocktails, selection of wines as well as a wide variety of light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 216 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Novotel Beijing Sanyuan Meeting Room

Our guest reviews for
Novotel Beijing Sanyuan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,353 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

836 reviews

I had trouble pay at the website. the hotel is pretty good.

Customer review rating 3.9/5

Steamedfish Solo - 14/05/2019 AccorHotels certified review

I booked it on your website. The cheapest one requires me to pay online. The online payment was not success. I have to use the more expensive solution so that I can pay after I arrived at the hotel.

Dear Zhengyu D., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

convinient and facilited

Customer review rating 3.9/5

Li Business - 14/05/2019 AccorHotels certified review

most of the things are good. one thing i would like to mention, there are some strange persons staying in front of the hotel's gate, and ask hotel guests to pay for sepcial services, it may cuase bad influence for the hotel.

Dear Li Y., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Good for a max of 3 nights stay

Customer review rating 3.9/5

Steve C. Business - 11/05/2019 AccorHotels certified review

Decent hotel but lackluster service

Dear Chuan Chung C., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Don’t like it

Customer review rating 3.9/5

Danston L. Business - 11/05/2019 AccorHotels certified review

I just stayed few hours, checked out same day before 6 pm, and they changed me one whole night. And i told them I don’t like the hotel.

Dear Danston L., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Stay at Novotel Beijing Xinqiao

Customer review rating 3.9/5

Bar Families - 09/05/2019 AccorHotels certified review

Dear Sir/Madam, We've booked a room at Novotel Beijing Xinqiao from 21 to 23 April 2019 from the official website of AccorHotel. In the page of reservation, no description about the missing of window and the photo shows a big curtain which is very misleading as well. We’ve got the bad surprise when arriving, and when we asked to change to a room with window, the reception of the hotel told us we have to pay an extra. As it doesn’t indicate in your official website, there is no raison that we pay for that. We insisted to change without an extra payment and the reception told us that we can leave if we find another hotel with the same price! We’ve booked the room several months ago and now the reception asked us to leave if we are not satisfied! I found the staff not professional and not polite at all. As we were tired and we travelled with a child, we didn’t continue the negotiation. Back to the room, I found there are hairs on the towel which we didn’t touch at all. I called the service center to change the towels and a staff came 10 minutes asking what we need. No communication between the service center and the staff?? The 22 April after 22h00, a call from so-called manager (he claims so but we cannot verify) of the hotel to explain that our case happens (clients ask to change to a room with window), they have to precise the missing of window clearly on the website. Normally they can change a room freely but the hotel is overbooked. And as we are leaving tomorrow, he can do nothing for us. I thought he is joking. The reception has proposed a free room but asking for an extra charge. They are just not consistent! Two things to be improved absolutely regarding this hotel: 1, the precision of missing of window on the website; 2, the management of personnel. I travelled a lot with AccorHotel and this is the worst experience that I’ve had. I hope this is only an incident because the brand has been always a guarantee for me. I would like to continue to travel with AccorHotel but I have to be persuaded. Regards, r. BAR

Dear r. ren, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI
Customer review rating 3.9/5

Sumonman N. Business - 09/05/2019 AccorHotels certified review

Good locations

Dear Sumonman N., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

Best subway and airport express connection for short stay in Beijing

Customer review rating 3.9/5

Bhb Solo - 05/05/2019 AccorHotels certified review

Easy check-in and check-out process, comfortable clean room

Dear Bedri Hakan B., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

Convenient and Confortable

Customer review rating 3.9/5

Wei Business - 03/05/2019 AccorHotels certified review

The location is very convenient for commuting from/to the airport. The hotel facility is getting old, but still in a good maintenance.

Dear Weiqiang Y., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

Mr.

Customer review rating 3.9/5

Rajarathnam K. Business - 25/04/2019 AccorHotels certified review

I am very disappointed and frustrated that airport pickup was not arranged for me upon my arrival on 18/4 (Thu) at 0020 hrs though my secretary had e-mail to h6… requested airport pickup on 16/4 and she also called personal to your hotel and spoke to Mr. Aaron from your reservation department for this airport pickup. Mr. Aaron even advised guest to look for hotel logo and guest name at Arrival area. He advised the pickup fee for Audi CNY 380/way and requested my credit card details 0ver the phone to guarantee the pickup arrangement. But all this end up no one come and pickup me from your hotel, very disappointed.

Dear Rajarathnam K., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Okay

Customer review rating 3.9/5

K. Business - 24/04/2019 AccorHotels certified review

room is ok, but ventilation is terrible, too hot that we can't stand, ultimately turn off air condition and open window, but quite noisy

Dear Damien K., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

some problems this time

Customer review rating 3.9/5

Guenther K. Business - 23/04/2019 AccorHotels certified review

actually i have been at Novotel Sanyuan 2 times, from 09-April to 16-April (HFMSFMXD) and from 18-April to 21-April (HFTSGGCV). there are 2 problems which i want to report. 1. the stay from 09-April until 16-April is not reported in my status list. please make sure that these nights will be added to my status list (the 2nd stay is listed already so i suppose something was going wrong) 2. when i arrived at 18-April around 10 p.m. i found my room to have 28-29 degree Celsius, i had to stay the night within that temperature because no other room was available and could not move until the next day. this - from my point of view - is not really acceptable for Novotel-class hotel. I want to add that the reception staff was friendly and tried to help me with a fan, so no complaint about the staff beside that i will return to this hotel, provided my complaints listed above are being answered. Best Regards Guenther K.

Dear Guenther K., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

My business stay with Beijing Novotel San Yuan Qiao

Customer review rating 3.9/5

Steven S. Business - 23/04/2019 AccorHotels certified review

We have 6 nights stay in Beijing for our 3 days expo. Novotel upgraded our room with free breakfast and executive lounge everyday. It was a great service from Accor. We happy with what they have done to us.

Dear Steven S., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

short stay for two nights

Customer review rating 3.9/5

Albert S. Business - 22/04/2019 AccorHotels certified review

Location of the hotel is prefect, but the bed is hard as rock! I stayed in many Novotel all over the world, the is the only one that I can't had a good sleep. The A/C is also useless, it got so hot at night!

Dear Hon Wah Albert S., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

service is not good at all

Customer review rating 3.9/5

Grace Business - 18/04/2019 AccorHotels certified review

when I called the front desk and housekeeping/room service for three times, no one answered me. When I went downstairs to ask questions at the front desk, the receptionist was playing on her phone and did not answer my question patiently. No one helped me carry my luggage when I was struggling at putting it in the taxi, the bellman was just standing there watching me. The housekeeping did not clean the room properly, and there is still hairs left on the wall. It costs 6RMB to print one black-and-white page at the hotel, however, it is usually free at other hotels to help the guests to print documents. Also, it only cost 1 RMB to print 1 colored page at the printing shop next to the hotel.

Dear Jingyi X., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems about our service and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Good little hotel

Customer review rating 3.9/5

Leigh Solo - 17/04/2019 AccorHotels certified review

Rooms comfortable and clean. Very close to subway. Close to shopping centre with good restaurants and coffee shops. Breakfast good but expensive.

Dear Sydney H., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

very good but just one item

Customer review rating 3.9/5

Th. M. Business - 14/04/2019 AccorHotels certified review

I was surprised you wanted doing a Pest control in my room while I stay in. Pest control with liquid is not healthy for people when they are sensitive of it, too, more worst.

Dear Thomas M., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

very so so, under Novotel usual standard

Customer review rating 3.9/5

Pierre T. Business - 12/04/2019 AccorHotels certified review

Disappointing. Air-con not working properly in the first room and second room as outside temperature went up over those days. Staff attitude not at Novotel standard, no difference with a local hotel where such attitude is commun. Although when dealing with room change, and a key issue, the staff (sorry, forgot the name) has been caring nicely. Breakfast food so so. Will not consider to return to your hotel.

Dear Pierre T., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Ok

Customer review rating 3.9/5

Navratan M. Business - 12/04/2019 AccorHotels certified review

Service is good but we stay this room is very hot, air condition no working. I complained many time after they send fan in my room.

Dear Navratan M., Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine LI

Very helpful and friendly service

Customer review rating 3.9/5

Barend Business - 07/04/2019 AccorHotels certified review

We stayed at the Novotel for 1 night while exploring Beijing. It is conveniently close to the airport and city ad easy to travel to and from using the Metro. Staff were friendly and extremely helpful

Dear Barend s., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI

Excellent hotel, and nice staff.

Customer review rating 3.9/5

Soufiane M. Business - 06/04/2019 AccorHotels certified review

The room is clean, new furnitures and nicely maintained. The hotel is well located at 2 minutes from the metro station Sanyuanqiao. The staff is very helpful and speaks very well English. The breakfast was good.

Dear Soufiane M., We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine LI
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