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Check-in from 14h00
Check out up to 12h00
Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
Number of meeting rooms: 2
Maximum size: 50 m²
Maximum capacity: 80 people
Maximum banquet capacity: 35 people
100% genuine reviews from our guestsFind out more
Vlad Business - 16/09/2019 AccorHotels review
Very close to the city center.
Job is not done yet to reach full Accor hotels standard
Philippe Families - 14/07/2019 AccorHotels review
Globally I have been satisfied having stayed in ibis Kazan 4 nights. The position of the hotel in the city center is perfect. As a frequent traveller and a member of the loyalty program, I like to find wherever I go, the same, or at least equivalent facilities and services in all hotels of a common brand. In Kazan, the open space entrance area respects perfectly the ibis touch. So does the accommodation. Room surface, furniture and amenities do not deserve any critic. Room cleaning was also showing a good ibis standard. Unfortunately, some other aspects are left a bit behind. The welcome drink voucher, for instance, doesn’t reflect what the bar attendants are instructed to provide. Instructions for laundry are unclear and differ from standard with a pick up and delivery in the room. But the major failure regarding standard is the lack of bar (or restaurant) attendants training, emphasised by a poor English knowledge. For instance, there is obviously a complete misunderstanding of what concerns room charge. Upon check in, I granted an authorization to open a credit line for whatever could be additional charges like bar or restaurant. Although it was clearly understood while checking in, I’ve been later replied several times that room charge cannot be done. This statement was done without any prior verification about a possible open credit. It resulted in sterile discussions that one may consider as a lack of respect. In this matter, I’m expecting from hotel employees, a behavior that first verifies what the customer says before arguing further – and erroneously. The switching into Russian with a third party during the discussion is another lack of respect. Difficulties to understand English didn’t probably help on that topic. This was also sometimes penalising the understanding of food or drink orders. None of those points are dramatic, but they result in a hotel image that could easily be improved.
Stay15132919421 Friends getaway - 03/07/2019 TripAdvisor review
The rooms are not the biggest, but overall ok. The breakfasts are very decent, although they cost as much as 2 lunches at the nearest cafes. The location is excellent, 5 minutes and you are on the main street, 15-20 unhurried pace, and you are at the Kremlin. For three stars, this is all very worthy. Now about the cons, and they are. one. The room key was demagnetized 2-3 times a day. 2 There was no closing mechanism in the toilets. Did you ever get a sleepy neighbor at night? And he came to me. 3 No air freshener. Gentlemen, do not need to save on trifles.
Worth to stay for severl
Ekaterina Families - 28/06/2019 AccorHotels review
Close to city center, nice and fast accommodation, friendly staff. The room 443 is the way too small but comfy, it has everything we needed: single beds, clean linens, soft pillows, wardrobe etc. Unfortunately, the bathroom was toooooo small but we could deal with it. The shower's leaking while I was taking it. No enough space on the sink to put all my stuff. Breakfasts were OK but I wanted it to be a little more diverse and delicious. However they were fine to feed your morning hunger. The undoubtable advantage of Ibis is location – 3 mins walk away from Bauman street, center of tourists and city sights, bistros, souvenir shop and 10-15 minutes’ walk from quay.
Philip Couples - 27/06/2019 AccorHotels review
We were happy with the location of the hotel, the service desk was friendly and helpful, the rooms were clean...but we missed that there was no water heater (kettle) for making tea or coffee and in the room and that we did not get 1 free drinking water per day.
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