ibis Kazan Hotel 3 stars

TripAdvisor rating 4.0/5 793 reviews
ibis Kazan
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+ 16 Services
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Room 1

Number of guests
Children's age
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

ibis Kazan

Pravo-Bulachnaya street 43/1
REPUBLIC OF TATARSTAN
420111
kazan
russian federation

Tel: +78435675800

Fax: (+7)843/5675801

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUKAI SQUARE :   TUKAI SQUARE

  • By plane

    KAZAN INTERNATIONAL At 30km / 18.64 miles

GPS :55.7880322, 49.113985

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Business Desk

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Business Desk

Premium room with a double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Our stylish ibis Kitchen Mediterranean restaurant offers delicious dishes from the south of France, Spain and Italy, as well as traditional Russian and Tatar cuisine.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

A relaxed setting, where you can enjoy a bite to eat or something to drink, before getting back to your work or leisure activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 50

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
ibis Kazan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,416 reviews

tripadvisor

TripAdvisor Rating 4.0/5

793 reviews

Mr.

Customer review rating 4.3/5

Vlad Business - 16/09/2019 AccorHotels review

Very close to the city center.

Dear guest, Thank you for taking your precious time to review your stay at ibis Kazan! It is a great pleasure to know that you enjoyed the hotel`s location in the very heart of the city. Our team is looking forward to welcome you back during your next trip to Kazan! Sincerely, Front Office Manager Dinara Khalilova

Job is not done yet to reach full Accor hotels standard

Customer review rating 4.3/5

Philippe Families - 14/07/2019 AccorHotels review

Globally I have been satisfied having stayed in ibis Kazan 4 nights. The position of the hotel in the city center is perfect. As a frequent traveller and a member of the loyalty program, I like to find wherever I go, the same, or at least equivalent facilities and services in all hotels of a common brand. In Kazan, the open space entrance area respects perfectly the ibis touch. So does the accommodation. Room surface, furniture and amenities do not deserve any critic. Room cleaning was also showing a good ibis standard. Unfortunately, some other aspects are left a bit behind. The welcome drink voucher, for instance, doesn’t reflect what the bar attendants are instructed to provide. Instructions for laundry are unclear and differ from standard with a pick up and delivery in the room. But the major failure regarding standard is the lack of bar (or restaurant) attendants training, emphasised by a poor English knowledge. For instance, there is obviously a complete misunderstanding of what concerns room charge. Upon check in, I granted an authorization to open a credit line for whatever could be additional charges like bar or restaurant. Although it was clearly understood while checking in, I’ve been later replied several times that room charge cannot be done. This statement was done without any prior verification about a possible open credit. It resulted in sterile discussions that one may consider as a lack of respect. In this matter, I’m expecting from hotel employees, a behavior that first verifies what the customer says before arguing further – and erroneously. The switching into Russian with a third party during the discussion is another lack of respect. Difficulties to understand English didn’t probably help on that topic. This was also sometimes penalising the understanding of food or drink orders. None of those points are dramatic, but they result in a hotel image that could easily be improved.

Dear guest, Let us thank you for choosing ibis Kazan and taking your time for sharing the feedback about your recent stay with us. It is a pleasure to read that you appreciated the location of the hotel in the very heart of the city and our rooms` cleanliness. Please, accept our apologies for some inconveniences occurred. We will definitely use your comments to find areas of improvement and provide additional trainings to our staff. Thank you again for your review. Our team will be glad to have a chance to welcome you back and we hope that your next visit will leave only positive emotions! Regards, Dinara Khalilova Front Office Manager

Residence

TripAdvisor rating 4.0/5

Stay15132919421 Friends getaway - 03/07/2019 TripAdvisor review

The rooms are not the biggest, but overall ok. The breakfasts are very decent, although they cost as much as 2 lunches at the nearest cafes. The location is excellent, 5 minutes and you are on the main street, 15-20 unhurried pace, and you are at the Kremlin. For three stars, this is all very worthy. Now about the cons, and they are. one. The room key was demagnetized 2-3 times a day. 2 There was no closing mechanism in the toilets. Did you ever get a sleepy neighbor at night? And he came to me. 3 No air freshener. Gentlemen, do not need to save on trifles.

Dear guest, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. It is a pleasure to read that you appreciated the location in the very heart of the city and our tasty breakfast at ibis kitchen restaurant. We are terribly sorry for some inconvenience caused by key demagnetizing: we recommend our guests to put it away from their cell phone and credit cards in order to avoid the case. Our team really appreciate your comments and will use them to fine tune our service in the hope that upon your next visit, we can meet or exceed your expectations. Thank you again for your review. We will hope to have a chance to welcome you back at the our hotel during your next trip to Kazan. Sincerely, Front Office Manager Dinara Khalilova

Worth to stay for severl

Customer review rating 4.3/5

Ekaterina Families - 28/06/2019 AccorHotels review

Close to city center, nice and fast accommodation, friendly staff. The room 443 is the way too small but comfy, it has everything we needed: single beds, clean linens, soft pillows, wardrobe etc. Unfortunately, the bathroom was toooooo small but we could deal with it. The shower's leaking while I was taking it. No enough space on the sink to put all my stuff. Breakfasts were OK but I wanted it to be a little more diverse and delicious. However they were fine to feed your morning hunger. The undoubtable advantage of Ibis is location – 3 mins walk away from Bauman street, center of tourists and city sights, bistros, souvenir shop and 10-15 minutes’ walk from quay.

Dear Ekaterina, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. It is a pleasure to read that you appreciated the location in the very heart of the city. Please, accept our apologies for some inconveniences occurred. Your concerns about the shower were taken under control by our Chief Engineer who will check its work additionally. We would be very glad if you share all your complaints immediately during your next stay at ibis Kazan in order for our team to solve them and satisfy your needs. Thank you again for your comments, our team is looking forward to welcome You back soon! Best regards, Front Office Manager Dinara Khalilova
Customer review rating 4.3/5

Philip Couples - 27/06/2019 AccorHotels review

We were happy with the location of the hotel, the service desk was friendly and helpful, the rooms were clean...but we missed that there was no water heater (kettle) for making tea or coffee and in the room and that we did not get 1 free drinking water per day.

Dear Philip, Thank you for taking your precious time to review your stay at ibis Kazan! It is a great pleasure to know that you enjoyed the location in the very heart of the city. We highly appreciate your high assessment of our team and tidyness of rooms as well. We would be grateful if you pay attention to the our new "Premium" rooms in which services include slippers, toiletries, use of the tea station and daily replenishment of water. Thank you again for your comments. Our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Kind regards, Front Office Manager Dinara Khalilova

Beautiful Kazan

Customer review rating 4.3/5

Anja Couples - 24/06/2019 AccorHotels review

Ibis Kazan was very clean, the staff helpful and friendly. We had a short nice stay. Thank you so much for the Sightseeing bus tickets - big surprise :)

Dear guest, Thank you very much for your loyalty to Accorhotels and for taking your time to tell us about recent experience at ibis Kazan. It is such a pleasure to receive your positive feedback as every day our team strives to provide the highest quality service and your pleasant comments is the best motivation for us. We are very happy to know that you enjoyed the city tour. If your travel plans bring you back to Kazan, it would be a pleasure to welcome you again in our property! Best wishes, Dinara Khalilova Front Office Manager

Ibis in Kazan

TripAdvisor rating 4.0/5

a_sti10 Business - 28/05/2019 TripAdvisor review

The hotel is located in the heart of the city, 10 min walking from Kremlin. The staff is very hospitable, always smiling and ready to help. Portions in the restaurant are very small, breakfast is almost the same every day. Rooms require some renovation. TV works with interruptions.

Dear guest, Thank you very much for taking time to tell us about your experience at ibis Kazan. It is such a pleasure to receive your positive feedback as every day our team strives to provide the highest quality service. Your pleasant comments is the best motivation for us. We are very happy to know that you appreciate the central location of our hotel as well. We will be glad to use your concerns as an opportunity to find areas of improvement to our work and hope to have a chance to welcome you back at ibis Kazan during your next trip to our wonderful city! Best regards, Front Office Manager Dinara Khalilova

Ibis in Kazan

Customer review rating 4.3/5

Anonymous Business - 27/05/2019 AccorHotels review

The staff is very hospitable, always smiling and ready to help. The location is great, just 5 min walk from Bauman street. It is a good option for those who stay for a couple of days. The food is ok; however, the selection for breakfast is not superb. The portions in the restaurant are very small, not worth money spent in comparison to cafe nearby the hotel. The room is clean, but it requires some renovation.

Dear guest, Let me thank you for choosing ibis Kazan and taking you time for sharing your feedback about your recent stay with us. It is very important to us provide a quality service, because this is our target. We really appreciate your high assessment of our team and tidyness of rooms.We will use valuable comments as a chance to find areas of improvement for our work. Thank you again for your comments. Our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Sincerely, Front Office Manager Dinara Khalilova

very good and friendly hotel

TripAdvisor rating 4.0/5

Тамара М Business - 21/01/2019 TripAdvisor review

Everything was excellent during my stay. Especially I was impressed that they have found somewhere that I like to drink tea and provided me a tea-kettle in the room. Very good location. I booked the room with breakfast and dinner. Dinner was very good.

Dear Tamara, We very much appreciate your comments regarding your stay at ibis Kazan. Our team was delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is very encouraging to learn that you are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with ibis Kazan! Kind regards, Dinara Khalilova Front Office Manager

Kindly and clean

Customer review rating 4.3/5

Jeeyun O. Solo - 27/12/2018 AccorHotels review

It was a trip I suddenly went without any information. I needed help, but the staff was so happy to let me know everything. The weather was quite cold and the room was very pleasant, clean and warm. I often drank warm tea, and every time I had to get water from the first floor bar. Of course the staff kindly gave me hot water. But it would have been more comfortable if there was an electric kettle in the room

Dear Mrs O., We would like to thank you for choosing ibis Kazan and taking you time for sharing your feedback about your recent stay with us. I will definitely share your comments with our team. I am sure that your kind words will encourage them all as we strive to offer you best experience every day.In accordance with ibis standards worldwide kettles are not provided in the rooms. Thank you again for your feedback and we are looking forward to welcome you back at ibis Kazan! Regards, Dinara Khalilova Front Office Manager

Good stay in Kazan

Customer review rating 4.3/5

Alexander Couples - 21/11/2018 AccorHotels review

Spent a night in Kazan. The hotel promised free parking, but when I arrived there was no room for my car on the hotel's free parking lot :( I had to pay for a parking lot near the hotel.

Dear Alexander, First of all thank you for choosing ibis Kazan and your comments regarding your stay. It is very important for us to provide a high quality service- this is our main target. I am very sorry that you faced with some inconveniences caused by the misunderstanding. Unfortunately, after checking the information on our official website which you have used for booking, we could only find information about our indoor parking garage which requires additional payment. We would be very grateful if you will tell us on which source you have come up with free parking announcement so we could correct the misconception. Once again thank you for your comments and we are looking forward to hearing from you soon. Sincerely, Dinara Khalilova Front Office Manager

Reception staff extremely helpful

TripAdvisor rating 4.0/5

bzmot Couples - 25/09/2018 TripAdvisor review

Good quiet location just about walkable from Kazan 1 railway station if like us you find a Yandex taxi refuses the trip. Within walking distance of Tukay Square & the metro station plus the pedestrianised streets where the Tourist Info office is situated.We were checked in by an extremely helpul gentleman who's name I have unfortunately forgotten. We wanted to use local transport rather than the tourist Hop on/Hop off bus and he provided us with helpful accurate information.The only downside to our stay was that one evening there was some type of folk event in the restaurant that was so loud the reception staff were unable to hear us when we tried to speak to them. Just glad we din'dt use the restaurant.

Dear guest, Greetings from ibis Kazan! Our team is really happy to know that you enjoyed your stay in our hotel. It is a pleasure to read that you appreciated the location in the very heart of the city and we really appreciate your high assessment of the quality of service provided. We thank you for your comment and hope to see you soon in our property. Best regards, Front Office Manager Dinara Khalilova
Customer review rating 4.3/5

K Couples - 29/08/2018 AccorHotels review

My overall experience with Ibis Kazan is pretty good: the room was clean, all my requests were met, the breakfast at the hotel is delicious and till 11 am which is nice when you're traveling for weekends and want to stay in bed a bit longer. However air conditioning leaves much to be desired - AC was always on but did not cool the room. I opened the window at night to let fresh air in but it is very noisy outside so we had to sleep in warmth.

Dear guest, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. We really appreciate your high assessment of the quality of breakfast in our restaurant and the tidiness of the rooms. Please, accept our apologies for some inconveniences occurred. Your concerns about the air-conditioning were taken under control by our Chief Engineer who will check its work additionally. We would be very glad if you share all your complaints immediately during your next stay at ibis Kazan in order for our team to solve them and satisfy your needs. Thank you again for your comments, our team is looking forward to welcome You back soon! Best regards, Front Office Manager Dinara Khalilova

Cheap, reliable, available staying in city centre.

Customer review rating 4.3/5

Egor Couples - 07/08/2018 AccorHotels review

Fresh towels were not available, existing ones were wet constantly. Nice climate control, good view.

Dear Egor, We would like to thank You for choosing ibis Kazan and taking Your time to share Нour experience. Please, accept our apologies for some inconveniences occurred. Your concerns about the towels were taken under control by our Manager of Housekeeping department. Thank you again for Your comments, our team is looking forward to welcome You back at the our hotel during Your next trip to Kazan. Best regards, Front Office Manager Dinara Khalilova

Greatest

Customer review rating 4.3/5

Juan J. Friends - 21/07/2018 AccorHotels review

Great place to stay convenient to shops and restaurants

Dear Juan, We very much appreciate your comments regarding your stay at ibis Kazan. Our team was delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us! Sincerely, Dinara Khalilova Front Office Manager

Mr

Customer review rating 4.3/5

Mohammad A. D. Solo - 08/07/2018 AccorHotels review

it was good the location eas great stuff nice

Dear Mr. A.! We very much appreciate your comments regarding your visit to ibis Kazan. Our team was delighted to read that you had an excellent stay. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us! Sincerely, Dinara Khalilova Front Office Manager

Comfy

Customer review rating 4.3/5

Rob C. Solo - 06/07/2018 AccorHotels review

Very nice people and room.

Dear guest! Let us thank You for your high assessment of ibis Kazan! It’s a great pleasure to know that You enjoyed staying at our hotel. We are looking forward to the opportunity of welcoming You back soon! Yours faithfully, Front Office Manager Dinara Khalilova

Good

Customer review rating 4.3/5

Rey Friends - 05/07/2018 AccorHotels review

The Air condition not working good in the room

Dear Guest! Let me thank You for your review regarding Your recent stay at ibis Kazan. Please, accept our apologies for situation with air-conditioning. We do use guest feedback to find areas of improvement. Also we hope that you will notice the changes on next arrival to our hotel and appreciate the work carried out by us. Yours faithfully, Front Office Manager Dinara Khalilova

Excellent Hospitality

Customer review rating 4.3/5

Ralph Solo - 27/06/2018 AccorHotels review

Value for money and warm welcome

Dear guest, Let me thank You for your kind comments regarding your stay at ibis Kazan and your high appreciation of our service. We are looking forward to the opportunity of welcoming you back again soon! Sincerely, Dinara Khalilova Front Office Manager

A good hotel, conveniently located

Customer review rating 4.3/5

Kirill I. Business - 01/05/2018 AccorHotels review

The location is excellent, the service is good, the standards for IBIS (budget) are well maintained.

Dear Kirill! Thank you for taking your precious time to review your stay at ibis Kazan! It is a great pleasure to know that you are aware of ibis concept and that you enjoyed the location and high quality service. We really appreciate that. We hope that you will give us the opportunity to welcome you back in the nearest future. Regards, Dinara Khalilova Front Office Manager
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