Novotel Hong Kong Citygate Hotel

TripAdvisor rating 4.5/5 4,935 reviews
Novotel Hong Kong Citygate
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

11,058 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,935 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very pleasant stay as usual, have stayed many times.

Customer review rating 4.5/5

Anonymous Solo - 03/10/2019 AccorHotels review

I needed a late check out and fortunately Jeffrey Ho was on duty when I checked in, and he arranged for a 2pm check out. I was extremely unwell in the night so went down and requested to pay for later check out. I was disturbed 3 times by housekeeping, even though I had Do Not Disturb light on, they had not received the msg that I was checking out later.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Jeffrey and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great Breakfast and Shuttle Bus Service

Customer review rating 4.5/5

Jonas Solo - 02/10/2019 AccorHotels review

I have stayed in Novotel Citygate a few times. Besides the good location (next to mall and near airport), and the wonderful room view, there are 2 areas I will like to compliment that make me love this hotel so much. The first is the hotel breakfast. It is certainly above expectation. There is so much variety of food that you probably will not get bored after eating many days of breakfast here. My favourite is iced chocolate milk and the Chinese menu. The 2nd area is the free shuttle bus to the airport. It takes around 10 minutes free shuttle to reach the airport. I find I can have longer sleep before a morning flight. More importantly, I will like to compliment one of the drivers (the man with the moustache) for the excellent service. Despite his age, he takes initiative by getting down the bus to help customers carry their heavy luggage to the bus. These is definitely going an extra mile and really makes the experience highly memorable. The service and the breakfast will definitely make me come back again to this hotel when I go Hong Kong.

Dear Jones We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our driver team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng front Office Manager

Hongkong stopover

TripAdvisor rating 4.5/5

graemeh545 Couples - 01/10/2019 TripAdvisor review

We opted for a two night stopover on our way home to NZ from Europe. We were a little concerned with the protests but had no problems at the airport or in the vicinity of the hotel although were advised to stay out of the city itself. We have stayed in this hotel a number of times and find it to be very comfortable with spacious rooms, good restaurants, a pool and access to an ever enlarging shopping mall. We were upgraded and had both early and late access to our room - thank you.

Dear graeme545 We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I am sure your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Comfortable

TripAdvisor rating 4.5/5

Billpay Couples - 01/10/2019 TripAdvisor review

The home was comfortable but we had hoped the shopping would have Hong Kong style shops but it was all high end brand names and expensive. We stayed close to the airport due to the protests but would have preferred Kowloon etc but did not want to risk it.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry to learn that the shopping mall here is not something your are looking for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng

excellent layover

Customer review rating 4.5/5

Carles R. R. Couples - 30/09/2019 AccorHotels review

good service, professional and helpful staff,

Dear carles riera r., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Covenient to airport and excellent service

TripAdvisor rating 4.5/5

ReDoc Couples - 30/09/2019 TripAdvisor review

Very close to HKG airport, with regular shuttle bus, and very comfortable rooms, with excellent and attentive service. Right at the door of the Citygate shopping mall (if you like these things), and fast metro train to downtown Kowloon and Hong Kong city. We accidentally left a pair of prescription reading glasses there on the way into China, and were able to retrieve them on our brief stay on the way out of China - thanks to very attentive and courteous staff.

Three night stay

TripAdvisor rating 4.5/5

lynh0404 Couples - 27/09/2019 TripAdvisor review

We stayed on Lantau Island for 3 nights to be close to the airport. This was for safety reasons due to the protests in Hong Kong and this hotel was well situated for this purpose. Whilst we had done our own research it would have been helpful to have tourism brochures available in the hotel - we could not find any. Whilst The Olea Restaurant whilst very pleasant to be in, we found the service or lack thereof was appalling considering both times we went there it was not busy. The restaurant serving the Thai buffet was not like any Thai food we had experienced before and we did not like the food at all.

Dear lynh0404 Thank you very much for your recent stay in Novotel Citygate Hong Kong! We have noted your comments regarding the service and the buffet restaurant and have forwarded your concerns to the related department. Your feedback is highly appreciated and we will arrange necessary adjustments. We do hope to welcome you back in the near future. Kind regards Greg Hoehn Hotel Manager

Great for airport.

Customer review rating 4.5/5

Nathan H. Solo - 26/09/2019 AccorHotels review

Very welcoming and informative front desk staff. Early checkin time of 12:00 was perfect for me and much appreciated. Free welcome drink a nice touch. Room was pleasant and relaxing, though the wardrobe seemed a bit old and the light switch in there didnt always turn off. Thank you!

Dear Nathan H., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the room furniture did not meet your expectations; please allow me to express my sincerest apologies. However, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to my team as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

A great hotel for short stay or stopover

Customer review rating 4.5/5

Rob B. Couples - 26/09/2019 AccorHotels review

Enjoyed staying at Novotel Citygate (twice) on trip through Hong Kong to Europe and UK. Location is excellent for airport with hotel shuttle a convenient, quick way to get to/ from hotel. Located next to a great shopping area and easy walk to Ngong Ping 360 and canle car to buddhist temples. Also right next door to MTR that takes you straight into heart of HK within 30 mins - well worth the stay.

Dear Rob B., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice hotel but very pricey

Customer review rating 4.5/5

Anonymous Business - 25/09/2019 AccorHotels review

Nice hotel but very pricey

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the room price did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Appreciate the upgrade, room was spectaculat as was the view.

Customer review rating 4.5/5

Peter H. Business - 24/09/2019 AccorHotels review

Stayed on a day rate during a 12hr stop-over at HKG. Much better option than the Regal and cheaper, more to do and good transfer.

Dear Peter H., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

W. H. L. Couples - 24/09/2019 AccorHotels review

comfortable accommodation, greeted by cheerful and helpful staff.

Dear W H L., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good

Customer review rating 4.5/5

Myna Solo - 24/09/2019 AccorHotels review

Nespresso machine is fab

Dear Myna We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very comfortable stay!

Customer review rating 4.5/5

Nicole W. Solo - 23/09/2019 AccorHotels review

I like the beddings in the hotel room. Shower facilities are also good.

Dear Nicole W We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good.

Customer review rating 4.5/5

Frank Business - 23/09/2019 AccorHotels review

special arrangement for the room. good view and near mall.

Dear Frank We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very good facilities, better pricing flexibility is to be expected

Customer review rating 4.5/5

Kiril P. Business - 23/09/2019 AccorHotels review

I had a late flight to HK and then a problem with my existing overnight hotel booking, which was the reason to go to Novotel as an emergency option due the hotel's location. I arrived after 2am and given that my stay was going to be less than 10 hours, I expected a better price flexibility from the staff. This wasnt the case and I was forced to pay full price (HKD 1800). This gave me a great dissatisfaction because I felt like the hotel is taking advantage of my inability to find another accommodation for the night and opportunistically price me at the highest rate possible. Unclear whether this is the group policy or not, I will most likely look for another hotel if I'm in the same situation during my private or business travels.

Dear Kiril P., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Very nice stay

Customer review rating 4.5/5

Amanda M. Couples - 23/09/2019 AccorHotels review

Great location, close to the airport, and good premium lounge!

Dear Amanda M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great value and a definite return

TripAdvisor rating 4.5/5

ivanapedrom Couples - 23/09/2019 TripAdvisor review

Arrived and departed using the Free shuttle -- brilliant! Close enough to the airport for convenience but far enough away from all the air traffic noise at that busy HK airport (and away from all the current chaos in town). Staff struggled a bit with our NZ English accent but we got there in the end and they were eager to help. Rooms were clean and good value for money. Bedding made for an excellent nights sleep. Hotel has a wonderful outside pool which we were only able to utilize for 10 minutes as the government orders all such pools closed in thunderstorm warnings. There is an amazing, very busy mall attached to the hotel with everything from supermarkets to restaurants. The hotel, itself, offers a good selection of breakfast foods and the bar snacks were great. Next time, though, we will pass on the hotel's seafood restaurant. By NZ standards, the food was poor for the prices they charge. We should have gone to the hotel's buffet restaurant. It was packed and full of happy faces! We experienced problems with flight changes. The staff were extremely helpful enabling us to rebook flights from the hotel lobby. This gesture and their help explaining the situation, in HK Chinese, to the airline staff (where we had failed) was very much appreciated. It's the little things like that, which make for a memorable stay for all the right reasons.

Dear ivanapedrom Thank you very much for your recent stay with us and for giving us five stars. We also thank you for highlighting our convenient location near the airport and the cleanliness and comfort of our rooms. We have also noted your comment regarding the restaurant and food and will certainly pass on your feedback to the related department. We are sorry that we did not meet your expectations while you were dining with us. We do hope that we will be able to welcome you back in the near future. Kind regards Greg Hoehn Hotel Manager

Great service

Customer review rating 4.5/5

Sarah Business - 22/09/2019 AccorHotels review

Great service from the lady who checked me in. So lovely and knowledgeable, even offered to help me make a dinner reservation at an outside restaurant. Location right next to MTR.

Dear Sarah It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Extremely satisfied

Customer review rating 4.5/5

A.b. Business - 22/09/2019 AccorHotels review

Thank you for an extremely satisfying experience . From check in to check out all my needs were met with professionalism and care . Every staff member was accommodating and helpful . The premium lounge team especially Mr Kero provided an atmosphere whereby one felt like one was ‘at home ‘. Kero was certainly a hero .

Dear B., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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