Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

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4.5/5 4,156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • HONG KONG INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Basketball facilities  (Nearby)

Catering

  • Breakfast buffet
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Children are always welcome! Free accommodation & breakfast for up to 2 children under 16 years old when sharing a room with parents and using existing bedding.

  • 440 rooms
  • 250 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 1 family rooms
  • 122 connecting rooms
  • Extra bed in room for child
  • Extra Bed in Room for Adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Wifi in your Room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,045 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,156 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 11/12/2017
« My stay in Novotel Citigate »

Facilities are nice. Housekeeping staff are a gem. Especially someone called Ju. Took good care of us as my husband was down with the flu. She made sure we have enough water to drink. Booked two rooms. Was promised an upgrade since I am Gold Accor member. I am not sure we got one. We had rooms 1936 and 1938. 1936 is right next to the service elevator. Every morning I cpuld the carts rolling in and out. So not very restful. Our rooms were the smallest. Ever. So I guess we did not get the upgrade that I was promised

TripAdvisor review
Business - 11/12/2017
« One night stay »

Overall the hotel was reasonable. Some refurbishment is required as there were no electrical outlets either side of the bed. With people now having multiple electronic devices not having charging points by the bed is outdated. Also the tv was in a place where when you have to leave the curtain open a bit to see the tv. Also beware, the free shuttle to the airport does not start until 6am, but I was not told this othe night before when I booked it for 5:30am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin H, Thank you for your valuable feedback in regards to your recent stay at Novotel Citygate. During renovation of the hotel in the coming years, additional power sockets and charging facilities for electrical devices will certainly be added. Use of the complimentary shuttle bus is based on a first come first serve basis and no bookings can be made; services operated daily from 06.00-23.45. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Fefe Couples - 08/12/2017
« Well worth a stay. »

Staff excellent and allowed us to check in early. Excellent service to and from airport by shuttle. Hvotel extremely clean. Disappointed that WiFi was not free.

AccorHotels certified review
T. K. Y. Couples - 07/12/2017
« Very efficient in check in, Room cleaning & check out. »

Good Service

AccorHotels certified review
Murray S. Couples - 06/12/2017
« A great night enjoyed.We were »

We were at the end of a 6 week trip and as we had flown with Cathay Pacific our departure for home wad from Hong Kong. The room and hotel were magnificent and we decided that if we travel back to HK we will book the Citygate without any doubt.

AccorHotels certified review
Sang Families - 06/12/2017
« The only one good thing : conveniently located to underground. »

quite convenient. close to underground. However, we think that wifi is the most important and useful tool for oversea travelers. Other hotels nowsdays provide in room free wifi for their guests but Novotel don't. Also your TV program has very limited choices. you fitness has no Sauna room and Jacuzzi. you may check out Marriott SkyCity Hotel services & facilities. They have all offered to guests (with indoor temp. control swimming pool) too sad for Novotel :(

AccorHotels certified review
Anonymous Families - 06/12/2017

Great location

AccorHotels certified review
Joan Solo - 05/12/2017
« Near the airport »

Very clean, comfortable hotel. I enjoyed the welcome drink and popcorn. I particularly like the fact that the hotel is connected to Citigate mall.

AccorHotels certified review
Chia-chi L. Business - 04/12/2017
« Great location. »

I was traveling with my 1.5 y/o son. The doorman was not that helpful for my luggage. The lady in the front desk was great but she did not record on the system that my husband will join us at midnight and I would like to leave a key card for him. My husband who arrived at midnight had trouble to get in the room.

TripAdvisor review
Family - 03/12/2017
« Great Hotel to stay in »

The location of Novotel Citygate is near the airport. They provide free shuttle services to and from the airport to the hotel. Check in was smooth as we did an online check in prior to it. The room was great, and although they had to be reminded to provide the extra bed, they took the initiative and did it immediately after my reminder. The hotel is right next to Citygate Outlets, making shopping so convenient. Although it is far from downtown, the MTR from Tung Chung enables us to travel to places in Kowloon and Central easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vanessalee818, Thank you so much for your wonderful review of Novotel Citygate. Thank you also for your patience and understanding in regards to the additional bed set-up. Wherever possible this should certainly be arranged prior to guest's arrival and I do apologize if this was not done. Thank you otherwise for all you positive comments, they are very much appreciated. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

TripAdvisor review
Business - 03/12/2017
« Stay at Novotel Citygate »

The room was quite small and lack of plug sockets was annoying Staff not the most welcoming Food in the bar area not the best and I had fish and chips with room service, it was so greasy Great location for my work but that is the main thing it has got ng for it

Our hotel has responded to the review
Our hotel has responded to the review

Dear roystonn298, Thank you very much for your review of Novotel Citygate. Thank you for your constructive comments in regards to your stay; when the hotel is next renovated improvements in electrical details will certainly be addressed. I do apologize if your room service meal was not to your liking, your comments have been shared with the kitchen team for improvements. We do hope to have the opportunity to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Joyann T. Business - 01/12/2017
« Can be improved »

Notebook cannot be connected to the room wifi despite numerous attempts. Wifi is not good, something to look into.

AccorHotels certified review
Vincent C. Couples - 01/12/2017
« Excellent facility with outstanding amenities. »

Very attentive staff.

TripAdvisor review
Business - 01/12/2017
« A superb airport hotel »

I have stayed at this hotel many times since it's inception, as it serves as a wonderful spot to transit through HK from. As an experienced business traveler, I usually do not look forward to staying at airport hotels. This is both a jewel and rare exception. Simply a wonderful place, with excellent rooms, a relaxing Club Floor and very nice staff. Kudos to them....they got it right!

Our hotel has responded to the review
Our hotel has responded to the review

Dear laurencegF6787JH, Thank you so much for your continued loyalty to Novotel Citygate and Accor Hotels. Thank you also for your wonderful review; it is very motivating for the team to receive such positive feedback, it is very much appreciated. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Sl Solo - 30/11/2017
« Wonder stay in Novotel Citygate »

The location is great for shopping and for local attractions.

AccorHotels certified review
Brad W. Couples - 30/11/2017
« Clean, modern and convenient hotel. »

We stayed at your hotel for one night on a layover while traveling from San Diego, CA USA to Phuket, Thailand. The hotel is very close to the airport and was an excellent place to shower, relax, and catch a few hours of sleep. The hotel is modern and very-well maintained.

AccorHotels certified review
Anthony Business - 30/11/2017
« Quality hotel »

Very good. Staff were helpful and food was good quality

AccorHotels certified review
Alice Couples - 29/11/2017
« This Hotel has a heart »

I had a pleasant stay. We used the complementary shuttle. The hotel is situated at a quiet corner of the outlet mall and connected to MTR, bus terminal and the cable car 360. Walking distance to green space , a bike lane and a market that sells fresh everything including frogs. Staff are great and very thoughtful to serve complimentary snack between 4-6am for people who need to catch an early flight and for people like me who has jetlag. My room is spotless with comfortable beds and an ocean view. The pool is nice but not heated. Buffet dinner is only so so. There are many restaurants in the mall to choose from.

AccorHotels certified review
Jennifer S. Solo - 28/11/2017
« Amazing »

Staff were so helpful ,the fact that I was given an early check in without even a second thought was so appreciated as I am an older traveller and needed a break ,breakfast was great too .

AccorHotels certified review
Miss A. Couples - 28/11/2017
« Nice hotel »

We liked the shuttle bus to and from the airport. After a long flight from Toronto, we checked in the hotel in less than 20 min. From the hotel, we walked to the outlets mall and the MRT. We should mentioned that the front desk personnel were friendly and efficient. The mailman staff also did a good job.

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