Hotel - Novotel Hong Kong Citygate
Novotel Hotel Novotel Hotel

Novotel Hong Kong Citygate Hotel

Our hotels AccorHotels
4.5/5 4,246 reviews
All hotels in Hong kong
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1000.00 HKD Non member rate
From 1000.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Basketball facilities  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Children are always welcome! Free accommodation & breakfast for up to 2 children under 16 years old when sharing a room with parents and using existing bedding.

  • 440 rooms
  • 399 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra bed in room for child
  • Extra Bed in Room for Adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Wifi in your Room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,497 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,246 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Mark R Solo travel - 18/02/2018
« Great Location - Near the Airport »

I was in Hong Kong for less than 24 hours, and was looking for a hotel with a convenient location to the airport. The Novotel was perfect! Easy hotel shuttle access -- running every 15 minutes. Upon check-in, I was surprised by a free upgrade to a mini-suite, and a 4:00pm late check-out that accommodated my travel plans perfectly. The location is great if you want to catch a train into the city. Will definitely stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R, Thank you very much for your great review of Novotel Citygate. I am happy to hear that you enjoyed your room assignment and the location and convenience to the airport met your needs. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Anonymous Solo - 14/02/2018
« Always an enjoyable stopover whenever I am in Hong Kong »

Services, convenience and room facilities at the hotel have always been excellent and I appreciate receiving room upgrades. I am also a fan of the buffet breakfast. The only improvement I can think-of would be having free wifi as standard in rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with my team regarding the breakfast and general service. In regards to the WiFi it is complimentary for all guests who book direct with the hotel at www.accorhotels.com and not through third parties. By booking direct you are guaranteed the best room and the best possible price. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Jirut S. Families - 14/02/2018
« Great Place Great Time »

The hotel is located right next to the MTR also very close to Hong Kong Airport and Hong Kong Disneyland. It’s the great location. The guest room is lovely. Breakfast is also good. Staffs were helpful. We had a wonderful time while stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jirut S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. Thank you very much for your comment on our staff and services provided which made you a comfortable stay. I will definitely share your comment with my colleague and we will make sure the same level of service providing to guest in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Jodie H. Families - 13/02/2018
« Great location, lovely room, fantastic staff. »

We only had a one night stopover stay. Was relaxed and once again we were made feel special with complementary drinks and complementary breakfast. Thanks so much to Accor Plus, the Novotel Citygate and staff. Convenient shuttle from airport and back. Great experience. Thanks for having us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback from our Gold Le Club members. I will share your comments with my team regarding the service that you have received. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Marian Couples - 12/02/2018
« I enjoyed my several stays at City Gate in last 2 years I »

Service very good ! Staff ‘s response is prompt and very helpful . But Room 1929 ‘s big overhead shower is leaky , cold water dripping down as we shower ; the tea cabinet kept falling out ... the adhesive part is old .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive feedback from our valued guests. I am very sorry to hear that there was some issues with your room; please accept my apologies. This have been forwarded to our technical who will have this room updated today. I am however delighted to hear that the staff were responsive to your requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Dewi K. Y. Families - 12/02/2018
« Hotel Near Mall & Airport »

The Novotel Citygate has direct access to Mall and free shuttle to the Airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dewi, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the positive comments around location and shuttle bus. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Haiya Z. Solo - 11/02/2018
« Perfect »

Great location Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haiya Z., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Donna M. Business - 11/02/2018
« Very nice room, but need to get a hair dryer that you don’t need to hold the button down. »

Very nice - however the smell in the lobby was too strong- too much perfume!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. Thank you very much for your comment on our room condition which made you a comfortable stay. I will definitely share your comment about the in-room hair dryer and the choice of perfume in the lobby with our management team, and getting an improvement on our hotel facilities. Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Lesley Couples - 09/02/2018
« Helpful staff and Comfortable Room »

Unobtrusive but helpful staff. Very comfortable double room and well appointed en suite. Good buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley Pearson, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback regarding staff service. I will share your comments with our team in relation to the breakfast; it is very much appreciated. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Jochen Business - 09/02/2018
« Great Hotel, great Room, great bed, superb bbreakfast. »

First time staying at this hotel, great experience. Shuttle bus from airport convenient and fast. Nicely designed rooms nd a great bed. Enjoyed the breakfast very much. Will definitively stay there again next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jochen S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding your positive breakfast experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

TripAdvisor review
Couples - 09/02/2018
« Good Stop and Go hotel close to the airport »

This is the second time I stay at this hotel. Location is quite good with a transfer bus from/to the airport. Hotel rooms are quiet and bed comfort fine. The hotel is located in a shopping galleria so you may also enjoy some shopping. Check out was unusually quick - good if you want to catch the transfer bus that leaves every 15 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars969, Thank you for your loyalty to Accor Hotels and for once again choosing to stay with us at Novotel Citygate. Thank you also for your kind comments in regards to the accommodation and airport transfer services. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Shaun G. Families - 08/02/2018
« Very comfortable stay, very convenient location »

All staff were very helpful, friendly and amazing. The food was good. The service was great. The rooms were a bit small. No indoor pool/spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun G., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. I am very happy that you found all the staff friendly and a great restaurant experience. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
J. X. Business - 07/02/2018
« Great hotel »

Great service and facilities. Near to the airport, convenient for early morning flight. The outlets shopping beside is also a great place for shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear X. J., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback from our Silver Le Club members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Anonymous Families - 07/02/2018
« Wonderful stay for one night »

We only stayed for one night but it was wonderful! Excellent service, the room was clean and spacious, and the bonus was being attached to citigate mall!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer Ho Yun L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. I am delighted to read that you enjoyed excellent service and a clean room. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Daniel McKeown Resident Manager

TripAdvisor review
Business - 07/02/2018
« Excellent Stay »

We stayed at the Novotel twice on our Asian business trip. It was an excellent property and very clean. The staff was very courteous and helpful. The proximity to the airport makes this the most convenient hotel to stay at when travelling through Hong Kong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F9288HYjospehs, Thank you very much for your loyalty to Accor Hotels and Novotel Citygate. I am delighted that you enjoyed your stays with us and found the location and overall facilities perfect for your needs. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Winnie S. Families - 06/02/2018
« Best bed I ever slept »

Had a wonderful stay for two nights at Novotel Citigate. Spectacular scenery from high levels overlooking bithes the mountain and the Tung Chung area. Convenient location particularly with efficient shuttle bus to and fro hotel and close accessibility to mtr station. Took us less than an hour to go to HK Island. Hotel room is clean, modern and I love the bed which is so soft and comfy that I had no trouble getting into sleep. Staff are nice and friendly, offering help whenever is needed. Lots of retail shops near the hotel and a huge supermarket at the lowest level. Really enjoy my stay and will definitely come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winnie S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. I am very happy to read that the staff were friendly during your stay enjoyed the view from the hotel. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Kris D. Families - 06/02/2018
« Home away from home indeed »

My 7 yo kid was really impressed at the hotel. He felt the warmth with the birthday cupcake and card given by the Hotel. It has very convenient location as it is near the MTR and they provide free shuttle to/from the HK airport. Citygate Outlets is just below the hotel. The buffet breakfast was festive and delicious of course, but would suggest varying some of the menu every other day. The rooms were spacious compared to the Central/TST hotels. Would recommend though to install bidet in your toilets. Overall; it was a great experience, will definitely book here again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kris Diane D., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. I am happy to read that you enjoyed the complimentary shuttle bus and thank you for your positive comments around your restaurant experience. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Daniel McKeown Resident Manager

TripAdvisor review
llimsmit Business - 06/02/2018
« Hong Kong Business + CNY Shopping »

Awesome accommodation, Room is very well maintained. I can suggest to introduce some aromatheraphy to the room. Nice is very weather, only slight drizzle. Good Shopping for Chinese New Year goodies and decorations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear llimsmit, Thank you very much for your wonderful review of Novotel Citygate. Thank you for your great feedback in regards to your accommodation and your suggestions. I do hope you were able to buy all your CNY gifts. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

TripAdvisor review
Couples - 06/02/2018
« Nice place »

Every morning the staff wanted to charge me a breakfast fee, however my booking was with breakfast included. Rooms smaller than in Thailand, but maid very helpful and friendly. Connected to shopping mall Citygate so this was very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacko6666, Thank you for your review of Novotel Citygate. I do apologize for any confusion and frustration that you may have encountered with breakfast; your comments will be shared with the respective teams for improvement. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
April Families - 05/02/2018
« Conviently located for a short stop over »

The Novotel is a busy hotel, but our stay was peaceful. The room was large enough to put in an extra bed to fit our family of 4 (young children). It is also conveniently located at the Citygate Outlet Mall, so make sure you have room in your luggage! The staff were friendly and the hotel gifted us with a late checkout at 5pm, which was most appreciated. The free shuttle to the airport was convenient. All in all our stay suited our needs. A good choice for a long lay over!

Our hotel has responded to the review
Our hotel has responded to the review

Dear April, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive such positive feedback from our valued guests. I will share your kind words with my team which I am sure they will be delighted to receive. I am also happy that we were able to accommodate your late check out request and your family enjoyed the stay. We now live in a digital world where sharing personal experiences with the online community is vitally important to other consumers who are searching for insightful information from verified reviews. If you wish to share your experience on Tripadvisor, the world’s biggest hotel review site, please follow the link provided below. http://bit.ly/NovotelCitygateHK_TripAdvisorReviews Thank you again for sharing your experience with me and I hope that you have the time to share your experience with our online community. I look forward to welcoming you back to Novotel Citygate the next time you visit Hong Kong. Sincerely, Daniel McKeown Resident Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1000.00 HKD Non member rate
From 1000.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 21 km ibis Hong Kong Central and Sheung Wan
ibis Hong Kong Central and Sheung Wan Hotel
From
From 603.00 HKD Non member rate
From 603.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 24 km Novotel Hong Kong Nathan Road Kowloon
Novotel Hong Kong Nathan Road Kowloon Hotel
From
From 600.00 HKD Non member rate
From 600.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 24 km Novotel Hong Kong Century
Novotel Hong Kong Century Hotel
From
From 825.00 HKD Non member rate
From 825.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 25 km The Park Lane Hong Kong - a Pullman Hotel
The Park Lane Hong Kong - a Pullman Hotel
From
From 1888.00 HKD Non member rate
From 1888.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HONG KONG
See rates