Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

4.5/5 4,617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,894 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,617 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 09/12/2018 TripAdvisor review
« Comfortable and Relaxing »

My mother and I stayed here due to its nearness to the airport. I was really expecting a lot from the hotel considering the price and the name it lives up to. And it did not disappointed us. We really enjoyed our room especially the mini kitchenette in the room. The lighting inside the room really relaxes you. The hallway really spoke of elegance and sophistication. The view from our room was also nice since we chose the mountain side. The sea view would have also been nice. The breakfast included in our room was also wonderful. Overall, we had a really comfortable and relaxing stay before our flight.

Solo travel - 08/12/2018 TripAdvisor review
« What a surprise! Such a nice hotel located very close to HK Airport »

Whenever I have to take an early flight from a city, I would often pick a hotel very closed to the airport, if not on the airport!But good 4-5 star hotels near airport are hard to find!I have used the Novotel brand in Australia but always had the impression that it is a 3.5 stars brand!To my amazement, the Novotel City Gate in HK is better than most 4 stars hotel that I stayed around the world!The room is very well appointed and large (in HK standard) and the bathroom very nice too, with separate shower and toilet (rare in HK)!The bar restaurant is quite good, not pricy and it’s service very friendly.Nice pool & gym!Hotel has it’s own shuttle bus that goes to airport every 20 min! Takes about 15-20 min to get there!This will be my favourite HK Airport hotel from now on!

Fiona Solo - 06/12/2018 AccorHotels certified review

Layover stay in HK before a flight back to India. The stay was overall good. Couple of things I noticed was that the bathtub was not clean, there was a layer of dust and some dead fruit flies in it. The lotion and shampoo was not Knew because the seals were broken. Requested a late check out and they could only accommodate until 1:00pm Which was disappointing. Finally, when loading my lugguage to the airport shuttle, the person dropped my small piece and it rolled and crashed. When I opened the items inside, I had some gifts that were broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona , Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the room cleanliness and luggage service did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us , and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me for any assistant. Sincerely, Johnny Ng Front Office Manager

Ss Business - 06/12/2018 AccorHotels certified review
« Good stay, as usual »

Comfortable & convenient for my business at the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SS, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Janice Y. Families - 06/12/2018 AccorHotels certified review
« Love it! »

The room was big and clean. Thanks for upgrade my 3 rooms the premier floor. My family members enjoyed the stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Davidh Couples - 05/12/2018 AccorHotels certified review
« Short stay close to airport »

Very enjoyable, fast check-in, friendly staff, modern well appointed rooms and great free shuttle service to the airport and back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear davidh, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

N. H. S. Families - 05/12/2018 AccorHotels certified review
« Impressively amazing experience »

First of all, front desk is really impressed me by all the friendly and helful staffs . They willing to guide , share with you whatever they know about places and surrounding . It is so much convenient to have free shuttle bus service to , from Airport , and the bus driver is so helpful and nice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. han s., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay, especially with the service by our front desk staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Jo Couples - 05/12/2018 AccorHotels certified review
« V good place, Good staff »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Caroline B. Solo - 05/12/2018 AccorHotels certified review
« Very accommodating »

Great, everyone was very helpful and accommodating to my needs. I was participating in a marathon nearby, and even though they couldn't give me late check out, I was allowed to shower in the gym afterwards. Flexible and kind service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline B, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am delighted to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Mk Business - 04/12/2018 AccorHotels certified review
« Good »

Clean and cozy vibes. But there are not restaurants near the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MK, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in general. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Ashwin K. Business - 04/12/2018 AccorHotels certified review
« Never disappointed! »

I have been staying at this location ever since it opened. The place still feels like brand new. The people are extremely courteous and friendly. This is the place to stay near the airport in Hong Kong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashwin K., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Robert G. Couples - 04/12/2018 AccorHotels certified review
« Except for having to change rooms everything else was fine. »

We were originally assigned to room 805 but we later discovered the smell of cigarette smoke. That's when we found out the 9th floor is a smoking floor. We requested to change floors and be far far away from the 9th floor. The female front desk clerk said no problem and someone would be up to our room in 5 minutes with the new cards for the new room. We waited for an hour before I headed down to the front desk. Then the male clerk told us the new room still had not been assigned yet. I'm guessing that the female clerk forgot all about us. After waiting almost 15 minutes at the front desk we were finally given room 1815. The rest of our stay was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert G., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your staying experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 04/12/2018 AccorHotels certified review
« Very pleasant experience »

Nice stay, clean comfortable room and close to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects.. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Zhangjianhong Families - 03/12/2018 AccorHotels certified review

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear zhangjianhong, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Family - 03/12/2018 TripAdvisor review
« Impressive unlike hongkie »

This was my first time staying in the hotel and got impressed by the front desk while checking in , the staff were so friendly and helpful, also they willing to share and guide you anything they know .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walker-Alone Thank you very much for your 5* review and for sharing your experience with our readers. We wish to welcome you back soon Kind regards Greg Hoehn Hotel Manager

Psab Couples - 02/12/2018 AccorHotels certified review
« Excellent one night airport hotel stay »

We really enjoyed the upgrade to a big size suite, very appointed, the welcome drink and snack, and the breakfast with a large selection of items (acceptable quality) on the buffet. Nice free shuttle service as well. Very courteous personnel,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Psab It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Philippe S. Friends - 02/12/2018 AccorHotels certified review

I chose this hotel because I am a silver member of Accor customer program. I was told that I could not get points because I did not book on accor.com but on booking.com. If Accor wants its customers to use its website, then they should make sure they give the best price on it, and not give better prices to competitors and pay them a 20% commission. I am the customer here, I don t care about your dealings with other travel agents, and I am disgruntled by your policies, and I will not spend 25 minutes trying to call Accor in order to get a better price. I have better things to do with my time. Best regards Philippe s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Philippe s., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are bound to follow the rate parity policy from AccorHotels, which applies to all the Hotels within the group. This means we offer same price/condition throughout all online travel agents including our own website, novotel.com, accorhotels.com. The Loyalty points and benefits are then given to our guests who book directly through our website (novotel.com, accorhotels.com). Booking.com and similar online travel agents will have their own loyalty programs, which apply only to their platforms. The system is similar to other major Hotelchains. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Greg Hoehn Hotel Manager

Geetha B. Solo - 02/12/2018 AccorHotels certified review
« Felt at home »

Very satisfying and will come and stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geetha B., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Families - 02/12/2018 AccorHotels certified review
« A good experience, good location and good view. »

Though is a 1 night stay, we find that the hotel is located near the airport and next to a mall. It is also within walking distance to the cable car. The room is clean and unique. Not sure about the usage of a mobile device in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Jay Families - 02/12/2018 AccorHotels certified review
« Clean, comfortable, great location »

We stayed in a twin room on the 15/F. It was comfortable (but not hugely spacious) with a good bathroom. The level of cleanliness was great and the housekeeping staff were friendly and did a great job. Front of house were efficient and pleasant. Perfect for our stopover trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

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