Hotel - Novotel Hong Kong Citygate
Novotel Hotel Novotel Hotel

Novotel Hong Kong Citygate Hotel

4.5/5 4,443 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Children are always welcome! Free accommodation & breakfast for up to 2 children under 16 years old when sharing a room with parents and using existing bedding.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 7,729 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,443 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 13/07/2018 TripAdvisor review
« Excellent Hotel with Airport Shuttle & panoramic views. »

I would recommend this hotel as your choice in Hong Kong. Firstly it has a free transfer from the airport every 20 minutes. The train station is just a 5 minute walk to transfer for shopping or tourism in Hong Kong at a very low price compared to most cities & easy to navigate. The hotel has a very large swimming pool which I used each day. I booked an executive room, which costs a little more, however the benefits are worth the expense. These rooms are on the 20th & above floors where on the 21 st floor, free afternoon tea or coffee plus cakes etc are available, at about 6 pm , free drinks & hot & cold 'nibbles 'are available where you see Hong Kong at its best. While I was there our host in the afternoon was

Cj C. Couples - 12/07/2018 AccorHotels certified review
« Could not be faulted. »

Everything about the Novotel was excellent. From the early bag drop to the late check out the staff went out of their way to help us. Room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CJ C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Christ H. Families - 12/07/2018 AccorHotels certified review
« clean room »

it’s fun to stay in your Hotel, the room is clean, the service is good and have a shuttle bus to airport and disneyland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christ h., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn Hotel Manager

Marjorie J. S. Couples - 12/07/2018 AccorHotels certified review
« Very satisfactory stay at Citygate Hotel »

Very satisfactory, convenient to Airport and very clean. Having all the shopping just up the escalator is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjorie J S., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Bogdan Couples - 12/07/2018 AccorHotels certified review
« Great service at excellent location »

It was our second stay there. Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bogdan J W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn Hotel Manager

Family - 12/07/2018 TripAdvisor review
« Good location. »

Close to airport, and close to Metrostation! Easy access to Sentral and Kowloon. Free Shutlebus from and to airport every 20 min. Breakfast was good. Nice clean rooms. And a very good pool. Overall good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler Thank you very much for your review of Novotel Citygate. Thank you also for your kind feedback mentioning the clean rooms and our breakfast. We hope to welcome you back soon. Best regards Greg Hoehn Hotel Manager

Samuel G. Solo - 11/07/2018 AccorHotels certified review
« Mr Samuel G. »

I’m very impressed with the hotel and I’m coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel G., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiffany Wong Assistant Manager

Alankar V. Solo - 11/07/2018 AccorHotels certified review
« Excellent »

Very good hotel , good service , close to airport and public transportation .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alankar v., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiffany Wong Assistant Manager

Bruce W. Couples - 11/07/2018 AccorHotels certified review
« Bruce W. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce W., It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Tom R. Business - 11/07/2018 AccorHotels certified review
« It was pleasant and relaxing. »

Very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom R., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiffany Wong Assistant Manager

David M. Couples - 11/07/2018 AccorHotels certified review
« Great stay »

Had booked hotel for a long layover between two long haul flight. Hotel was perfect for our requirements. Concierge was excellent on our return back to airport. (08 July around 1815)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 11/07/2018 AccorHotels certified review
« Service up to standard »

Hotel room is well prepared with good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. We very much appreciate your comments regarding your stay at the Novotel Citygate, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Maureen Couples - 11/07/2018 AccorHotels certified review

Very satisfied with thw service and the staff are friendly and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Susana Couples - 10/07/2018 AccorHotels certified review
« Everything’s fine but »

I loved the stay and the food but the staff didn’t help me through the membership. So till now, I don’t have it. today (after a week of our stay) we tried to get the discounts and offers from the buffet, they told me that they haven’t registered me. So I’m disappointed with that because it shouldn’t be a big deal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susana, Thank you for your time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have at the same time enroll you as our LeCLub member and a separate email will send to you for the reconfirmation. For detail please visit www.accorhotels.com, or if you are interesting on a membership with discount and other benefit, please visit www.accorplus.com/leclub. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Lilies Families - 10/07/2018 AccorHotels certified review
« Not as expected »

I have not stayed in Novotel for about 2 years and found the rooms a bit disappointing. 1. Line phone and remote phone are not working well. Took several calls and cable adjustment just so we can talk over the phone. 2. Need a makeover for bedside charging. No socket, no USB outlet. 3. Many 4 star hotels above have mobile phone for guests to use but not your hotel. 4. My aged parents have difficulty in taking bath because bath tub has no rubber mat (anti-slip) and no stainless handle for support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilies, Thank you for taking your time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Isman Couples - 10/07/2018 AccorHotels certified review
« Friendly staff and perfect location »

Great gesture in welcoming guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isman, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Belatchew N. Families - 10/07/2018 AccorHotels certified review
« It was very relaxing stay. »

We were happy with the service we received and how the staff looked after us. I would in particular like to thank Kero at the Premium Lounge that was very helpful with stellar customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belatchew N., It is always a pleasure to receive positive feedback. I will share your comments with Kero and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

John W. Business - 10/07/2018 AccorHotels certified review
« An outstanding stay »

I was most impressed by my stay at Novotel Hong Kong Citigate. It was tremendously comfortable and enjoyable. This was obviously greatly assisted by the unexpected upgrade to a Platinum class executive room and the benefits of using the Platinum lounge and services. Yet the staff were wonderfully supportive and the general facilities excellent including the breakfast room. The location is perfect being within reach of various shops and services as well as the MTR, Ngong Ping 360 chairlift and, of course, the airport. A most enjoyable experience and I shall be back without a doubt next time I am in HK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Bernie Families - 09/07/2018 AccorHotels certified review
« Family birthday celebration »

. Our stay was faultless. All Staff were friendly, professional & engaging. We appreciated the upgrade to a very luxurious & spacious suite. Breakfast was fabulous- lots of variety & choices. Kero in the Executive Lounge is a fabulous ambassador for your hotel- thankyou Kero for making us feel so welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernie, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Kero and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Lindsay S. Families - 08/07/2018 AccorHotels certified review
« Great staff! »

Enjoyed the hotel and pool. Staff was very helpful. Food at the restaurants was just OK and expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsay S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. Thank you very much for your kind words towards your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

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