Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

4.5/5 4,738 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 9,634 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,738 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
John F. Families - 15/03/2019 AccorHotels certified review
« Enjoyable stay »

Smooth check in, clean room, comfortable bed, good lobby bar. Close proximity to supermarket, shoppping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 15/03/2019 AccorHotels certified review
« Nice hotel »

Great location, close to airport, mall, train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 15/03/2019 AccorHotels certified review
« Less enjoyable than prior visits. »

The hotel just seems older. I was disappointed that the hotel decided to quadruple my room rate for one day during my stay. I decided to go to another hotel and reduced my stay by two days. There is no justification for that much a rate increase for one day during a multiple day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Kdd Couples - 15/03/2019 AccorHotels certified review
« Lovely hotel »

Excellent service - super easy airport shuttle, check in check out. Very comfortable room and so quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kid We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Richard Couples - 14/03/2019 AccorHotels certified review
« Very pleasant stay »

It was only one night but service was very good and helpful. The room was very spacious and comfortable. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Rena Couples - 14/03/2019 AccorHotels certified review
« Nice hotel but could be even better »

It was a rainy day and we had travelled for a long time. Check-in was fast and courteous. The first disappointment was our room - it was icecold! Why do they have to set the AC to 18° when it is not much warmer outside! You can cool a room down within a very short time, so there is no need to turn on the AC to such a level before guests arrive, Since there was no way of heating the room we just had to freeze. The second disappointment was the lobby when checking out. We had to wait about 20 minutes for the shuttle to arrive - but even though the lobby is really large there are only seating possibilities for about 6-8 people. All of them were occupied and we had to stand. This is the first time ever we experienced such a seating shortage in a 4* hotel! An we stay an average of about 120 nights per year in various hotels. The nice touches were a welcome drink which you could chose freely from a very extensive bar-menu, including alcoholic beverages. The towels were a dream - big and fluffy - and there was more than enough room in the bathroom to hang up wet towels. Also, the bathroom is very well lit. Beds are really comfy and big. Breakfast was very good with lots of choices - but even in the restaurant it was too cold for my taste, especially on a windy and rainy day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Margrit Couples - 13/03/2019 AccorHotels certified review
« From the Check in up to the Check out everything was just Perfect. »

A very warm welcome and a recommandation to make an Upgrade in a Premiere Executive was top. If we needed some information the employees were always a great help and with a smile. Especially Mr Kero in the Executive Lounge who is just very great and we hope that he will be there if we will come back. He is just the wright person for this Place .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margrit, It is always a pleasure to receive positive feedback. I will share your comments with Kero and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Peter J. Business - 13/03/2019 AccorHotels certified review

Enjoyable stay. Good location. Room a bit dated but ok. Toilet floor not clean when I arrived but this may have just been an oversight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter J., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Choe Families - 13/03/2019 AccorHotels certified review
« Perfect »

erg prettig

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choe, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Family - 13/03/2019 TripAdvisor review
« excellent »

Still my favorite hotel in HKG, very clean, very quiet even if we are very close to the airport. Shuttle bus is very convenient. Staff is very friendly, very helpfull, Kero and all people on the premium level are so professional. I recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear catelle Thank you very much for your stay with us and for giving us a positive review. We also appreciate your kind feedback for our rooms and staff , especially Mr Kero. We will ensure that we forward your comments to the related team members. We are looking forward to welcome you back soon. Kind regards Greg Hoehn Hotel Manager

Erica Couples - 12/03/2019 AccorHotels certified review
« Nice view, helpful staff and spacious room. »

This location is very convenient for shopping and sight seeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erica, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Peter M. Solo - 12/03/2019 AccorHotels certified review
« Excellentexcellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

K. C. Solo - 11/03/2019 AccorHotels certified review
« Very comfortable and relaxing stay for 20-hour layover! »

My room was extremely comfortable and quiet, which is exactly what I needed for my 20-hour layover. The room had a beautiful view of the harbor and mountains. The location is terrific in that there is easy access to MTR, bus and ferry services, and the Pnong Ping cable car. The staff were polite and efficient, able to answer all my questions. I did not have to wait long for the shuttle to pick me up or drop me off at the airport. Breakfast was delicious with a wide variety of hot food, fruit, pastries, and beverages to chose from. My preference is to have tea before leaving my room, but there was no coffee/tea maker in the room. I was unable to access the cable car to see the Big Buddha because it was closed due to weather (heavy fog and rain), so I wandered the Citygate Outlet mall and relaxed in my room. It was a very pleasant stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 11/03/2019 AccorHotels certified review
« perfect for my requirements tis trp »

location and transfer perfect. Room perfect and all other facilities used perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Magdalene T. Friends - 11/03/2019 AccorHotels certified review
« Below my expectation »

Drainage in bath tub didn’t work properly , air ventilation in bathroom is bad .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalene T., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Jeff Business - 11/03/2019 AccorHotels certified review
« Everything was outstanding. »

100% satisfied. Great guest room, great housekeeping service. Enjoyed the workout room (wish I was there when the pool was open, beautiful setting). First time in Hong Kong. Concierge and Desk attendants very nice and helpful explaining bus and train systems and always took the time to make sure we knew where we were going and how to get there best. Very friendly dining room staff at breakfast each morning. Would certainly recommend to everyone and stay again if in area in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

T B. Business - 11/03/2019 AccorHotels certified review
« Well organized, clean and professional hotel and service »

Always enjoy my experience when staying at the Novotel CityGate. Conveniently located close to airport, pleasant to have access to shopping, and the hotel buffet is very good. Rooms are clean and service is professional. This is my go-to hotel when flying out of Hong Kong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T B., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Leslye T. Couples - 10/03/2019 AccorHotels certified review
« Lovely airport hotel »

We easily checked in and enjoyed our comfortable room. Breakfast was great - a real east-west experience. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslye T., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Rzs Couples - 10/03/2019 AccorHotels certified review
« Going above and beyond to serve customers. »

Excellent hotel in an exceptionally convenient location, with supermarket, other shopping, walking distance to shore line, as well as nearby (8 mins walk) cable cart rides to see rural HK and big buddha!

Our hotel has responded to the review
Our hotel has responded to the review

Dear rzs, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Gina Z. Business - 10/03/2019 AccorHotels certified review
« Excellent »

friendly staff, nice food, fast service

Our hotel has responded to the review
Our hotel has responded to the review

Dear gina z., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

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