Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

4.5/5 4,739 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1200.00 HKD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 9,668 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,739 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Frans W. Families - 19/03/2019 AccorHotels certified review
« Nice Transit »

Very nice hotel, connect to citygate outlets, many shop and restaurants. Also can go to ngong ping via cable car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frans W., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Jaine Families - 19/03/2019 AccorHotels certified review
« Great overnight stopover »

Great night's stay for a quick overnight stopover where convenience for the airport was a priority. The hotel is close to the airport (10 mins max) but the hotel bus a bit tricky to find. Spacious rooms (for Hong Kong) and next to the outlet mall with alternative eating options.

Tok H. Families - 19/03/2019 AccorHotels certified review
« Mr H. »

We arrived reasonably late on Friday afternoon. Check in at the club premium level. Kero was most friendly and accommodating to my family. Overall a very good start to tiring day.

Wika D. Families - 18/03/2019 AccorHotels certified review

Very nice and comfortable room. Friendly staff and delicious breakfast. We experienced problem with toilet flush and the engineering staff immediately fix the problem. Hope that we can stay again at Novotel. Thank you Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wika D. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Kenny M. Solo - 18/03/2019 AccorHotels certified review
« Comfortable and clean »

Very comfortable stay and sleeping very well, convenient location for shopping and access to HKG Airport. Except for payable Wifi connection, wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenny M. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Janet F. Couples - 18/03/2019 AccorHotels certified review
« Satisfactory »

Staff were very friendly and helpful . The hotel lobby area needs more seating , particularly during peak check out times . Also the snack bar in the lobby area only serves alcohol or soft cold drinks. They don't serve hot drinks like coffee. You have to go up the escalator into the shopping mall and go to the coffee shop. When you are a guest like me with a recently broken ankle it makes life more difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet F We very much appreciate your comments and suggestion regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Williams Couples - 18/03/2019 AccorHotels certified review
« Great staff, very friendly and accommodating »

Only stayed the one night but a very good experience was had. Room was very nice and they kindly gave us a later check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Williams It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office N=Manager

Alan P. Couples - 17/03/2019 AccorHotels certified review
« Outstanding customer service »

At every stage of my stay the level of customer service was outstanding. I will be returning!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan P., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Jocelyn L. Couples - 17/03/2019 AccorHotels certified review

It was a just a one night stay this time, but definitely not the first time. Hotel manager was so nice in accomodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jocelyn L., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Zheng H. Business - 17/03/2019 AccorHotels certified review
« Very good room service »

The hotel have very good service for sat test

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zheng H. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very B. C. Couples - 17/03/2019 AccorHotels certified review

The worst(not one of, THE ONLY) room c. I have ever seen!![快哭了][快哭了][快哭了][快哭了] Although I told the dificiencies to the Asst.Mgr ( Katherine ) in the afternoon, and, she replied she will ask the attendant to clean the room carefully, BUT, very unfortunately, also the mistakes remain when I back to room in several hours later!![发怒][发怒][发怒]

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Graham R. Business - 17/03/2019 AccorHotels certified review
« Good quality rooms and service »

Very good and will keep coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Tom C. Business - 16/03/2019 AccorHotels certified review
« Comfortable, and proffesional. »

I look forward to staying at your facility. Your staff is professional courteous and always greeted me with a smile. I will use your hotel again when future travels bring me to your area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

N. Couples - 16/03/2019 AccorHotels certified review
« Great hotel well situated for the airport »

Modern hotel with good facilities and very helpful staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, wish Mrs get well soon and we all looking forward to see you soon. Sincerely, Johnny Ng Front Office Manager

John F. Families - 15/03/2019 AccorHotels certified review
« Enjoyable stay »

Smooth check in, clean room, comfortable bed, good lobby bar. Close proximity to supermarket, shoppping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Llum Couples - 15/03/2019 AccorHotels certified review
« Exceed aii expectations »

From the time I was picked up from airport, being attended by the reception staff on a daily basis, encountering room attendent and the dinning room staff daily for a week and food in dinning room first-cllass the whole experience apart from several minor observations stopped me from rating it a 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LLum, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 15/03/2019 AccorHotels certified review
« Nice hotel »

Great location, close to airport, mall, train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Anonymous Business - 15/03/2019 AccorHotels certified review
« Less enjoyable than prior visits. »

The hotel just seems older. I was disappointed that the hotel decided to quadruple my room rate for one day during my stay. I decided to go to another hotel and reduced my stay by two days. There is no justification for that much a rate increase for one day during a multiple day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Kdd Couples - 15/03/2019 AccorHotels certified review
« Lovely hotel »

Excellent service - super easy airport shuttle, check in check out. Very comfortable room and so quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kid We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Richard Couples - 14/03/2019 AccorHotels certified review
« Very pleasant stay »

It was only one night but service was very good and helpful. The room was very spacious and comfortable. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

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