Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

4.5/5 4,550 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,496 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,550 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 17/10/2018 TripAdvisor review
« HK Disneyland - Will recommend to stay in Novotel Citygate »

Good and convenient location for those who wish to visit HK Disneyland. It’s near to the airport with free shuttle service! The bonus of a shopping outlet with restaurants including a MacDonald and a mtr adjoining the hotel! Disneyland is only 2 train stations away from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunshine803991 Thank you very much for your review of Novotel Citygate Hong Kong. We are very delighted that you have enjoyed your stay with us. Thank you also for highlighting the nearby attractions and shopping outlets. We do hope to welcome you back soon. Kind regards Greg Hoehn Hotel Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« Satisfied »

geographical location from office is superb, transport to and from office is really outstanding, drivers are friendly. Just maybe on the breakfast buffet, its always the same menu, no nothing new, although i really enjoy the fruits and omelette

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I would share your comment with our restaurant department, in order to provide a better service to our guest in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Deborah Y. Solo - 15/10/2018 AccorHotels certified review
« Good hotel for layover »

Had a short but nice stay at Novotel Citygate. It is near airport, free shuttle bus to and from airport is convenient. Hotel leads right to Citygate mall which has a lot of shops and eateries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay with the convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Anonymous Couples - 15/10/2018 AccorHotels certified review
« Good room - helpful staff - excellent pool - restaurant good food great service. »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Jared Business - 15/10/2018 AccorHotels certified review
« great overnight in HK »

good experience, served by assistant manager and upgraded to a premier/executive room with club access for free as a accor leclub silver member very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jared, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Jessica H. Solo - 14/10/2018 AccorHotels certified review
« Pleasantly acccomodating! »

Expensive for last minute stay but very beautiful. Good staff. Wifi for visitors is challenging but great for guests. Wish there was easier access to a printer. Thanks Jess H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica H., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Bruce W. Business - 14/10/2018 AccorHotels certified review
« Wonderful facility, food and location. »

Very pleasant accommodation and dining - close to Big Buddha, airport and Asia Expo Center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Catherine Dickson Assistant Manager

Ann Couples - 14/10/2018 AccorHotels certified review
« Wonderful stay at in this nice hotel »

Short distance and free shuttle bus from the airport. Convenient and easy exit to the Outlets and just takes you 2-3mins walk to MTR station from the lobby. Friendly and helpful staffs at front desk. Husband and I were so glad to have a cup of coffee as a welcome drink after a long journey on plane. Hotel room was nice, clean and comfort although it’s considered small but just nice for two of us. Thank you so much for the wonderful stay and will definitely come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Neil Couples - 14/10/2018 AccorHotels certified review
« wondeful relaxing stay »

check in was good and got access to our room at 11am. Late during our stay we extended our room for another half day no problem. Ate the Macau Buffet and food was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Catherine Dickson Assistant Manager

Anonymous Business - 14/10/2018 AccorHotels certified review

Great Service, Great Location and great rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Catherine Dickson Assistant Manager

Kay Families - 14/10/2018 AccorHotels certified review
« Pleasant stay »

Lovely friendly staff. Tidy hotel and excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Anonymous Business - 13/10/2018 AccorHotels certified review

An amazing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Thomas O. Business - 12/10/2018 AccorHotels certified review
« Satisfactory »

Friendly staff to help with my check in. Room is clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas O., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Catherine Dickson Assistant Manager

Anonymous Solo - 12/10/2018 AccorHotels certified review
« nice »

nice except the internet connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also shared your comment with our technical team in regards to issue on internet, in hope we would provide you better experience on your next visit with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Ada Families - 12/10/2018 AccorHotels certified review
« Great »

We booked on Expedia and thought we had booked a double room (2 double beds) for our family of 4 (2 young kids). At check in the staff member told us it was 2 twin beds and so he upgraded us to a suite with a king bed and provided an extra roll away. We were thrilled with this level of service and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ada, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Anonymous Couples - 12/10/2018 AccorHotels certified review
« Front desk service »

Up grading our accommodation and the friendliness of the staff throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Dickson Assistant Manager

Pedro C. Business - 11/10/2018 AccorHotels certified review
« Perfect Staff and Perfect Location »

Novotel Citygate staff is one of the more attentive, efficient and expedited I have seen in Asia and all over the world. Their buffet has very interesting themes such as Macau Portuguese-Chinese fusion which turn hotel food in something truly delicious and top notch. Plus its location is perfect for both business and pleasure. One on hand it is very conveniently located 10 minutes from the airport - and the airport exhibition center - moreover the hotel has it is own shuttle every 20 mins to and from there: and on another hand it is right by the start of the magnificent cable cars ride through the mountain to to see the big Budha statue in Ngong Ping. It is also near the fishing village Tai O, these are attractions that are usually far for those who stay in the city centre. As for the center of the city it is right on top of the subway to the hong kong central (the main one of HK attractions and business) with easy direct line although lengthy if you are in a hurry (and by taxi also lengthy and costing about 40 USD/35 Euros) convention center in wen chai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all asepcts. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Anonymous Families - 11/10/2018 AccorHotels certified review
« What we needed. »

Satisfying. Unfortunately the pool was closed though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you are satisfied with your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I am sorry to hear you cannot enjoyed the pool this time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Mr R. S. Families - 11/10/2018 AccorHotels certified review
« What a wonderful location,excellent staff »

All were very helpful from check in to check out.The room was ideally located with views of the Airport,train and also the Gondolla to the Buddha.Even the grandkids enjoyed it too.During my next stay with you,please remember to place more milk as I use 3 in a cup of coffee. Never the less each time I asked for more milk it was delivered to my room. The breakfast was just fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all asepcts. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Ps Families - 11/10/2018 AccorHotels certified review
« Very efficient and friendly staff »

Your staff at hotel were very accomodating and the hotel is at a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PS, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay with the service provided. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

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