Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

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4.5/5 4,070 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1300.00 HKD Non member rate
From 1300.00 HKD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air Conditioning
  • HONG KONG INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Basketball facilities  (Nearby)

Catering

  • Breakfast buffet
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Children are always welcome! Free accommodation & breakfast for up to 2 children under 16 years old when sharing a room with parents and using existing bedding.

  • 440 rooms
  • 250 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 1 family rooms
  • 122 connecting rooms
  • Extra bed in room for child
  • Extra Bed in Room for Adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Wifi in your Room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,762 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,070 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 17/10/2017
« Great hotel, great staff, great location »

After spending a few days in the hustle & bustle of HK, what better way to relax than a day on Lantau The Novotel is perfectly located for a short drive to the airport after enjoying Disney, Ngong Ping 360, Citygate outlet mall & fab restaurants The hotel management & staff could not have been more accommodating, an early check in, lovely room & superb facilities I will definitely be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Knobhound, Thank you very much for your wonderful review of Novotel Citygate. Thank you also for highlighting our unique location and the many facilities and attractions on offer in the nearby vicinity. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
B. Business - 16/10/2017
« really satisfied »

really satisfied with two examples When I arrived Saturday 7 October there was a problem with the air conditioning problem solved on Sunday. Second example all the explanation to go to Victoria Peak Tram station with the subway great So thanks for everything

TripAdvisor review
Business - 16/10/2017
« Trip to china »

The price was so high we will never stay there again. This is the 2nd time this year charged $400 US at Auckland airport and now City Gate at $400+ We now stay in Hong Kong at the Regal airport for less than half and a nicer hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aucti, Thank you for your comments and feedback in regards to your stay at Novotel Citygate. Novotel Citygate's pricing is dynamic; simply put it is based on simple demand and supply principles. Making reservations closer to the date of stay may impact the price on offer. I would encourage you to join LeClub, Accor Hotel's free loyalty program if you have yet to do so and take advantage of periodic sales that take place throughout the year to enjoy more preferable rates. We hope to have the opportunity to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Danielc Families - 15/10/2017
« Perfect Location, Superb Service »

It was really a pleasant stay at Novotel with my family, we received excellent service from the hotel staffs, especially Jeffery, the Premier Guest Manager. Room is big and amenities are good.

AccorHotels certified review
Anonymous Couples - 13/10/2017
« Ok but no free wifi »

Room was nice enough and good location especially for proximity to Big Buddha. However no free wifi in room is a big drawback as this is a common and essential feature most hotels offer their guests

AccorHotels certified review
Elisabeth W. Solo - 13/10/2017
« Mrs »

A very comfortable and restful experience. Helpful, friendly staff and convenience of MKR at the base of the building.

AccorHotels certified review
Ulla G. Solo - 13/10/2017
« Great location »

It was a quality experience. The room was well appointed and very comfortable. I was surprised though that no body lotion was provided and the shower changeover was tricky to use.

AccorHotels certified review
Emily C. Families - 12/10/2017
« Enjoyable and hope to visit again »

Mandy at the counter was very kind and provided excellent service. The air conditioner was too cold that feel uncomfortable.

AccorHotels certified review
Abby S. Business - 12/10/2017
« Positive »

Great room...nice place...food however was ok. I would have preferred more lamb/beef and not as tough as it was.

AccorHotels certified review
Vanex Solo - 11/10/2017
« Slightly dissappointed by the average hotel experience with such price »

Inc brunch and unlimited free wifi would improve my satisfactory level

AccorHotels certified review
Anonymous Couples - 11/10/2017
« Very good but Vietnamese Buffet Restaurant will not honour Accor Discounts. »

Check in excellent. Very clean room and very comfortable bed. Ideal for overnight stay when in transit. The Vietnamese Restaurant was the only downside in the whole experience.

AccorHotels certified review
Anonymous Families - 11/10/2017
« Almost 10 »

Excellent check in service. They were very efficient and gave us info for the outlets and cable car and restaurants. We got ready for dinner and went to dine at your Mediterranean restaurant and not a single wait staff woukd acknowledge us for five minutes. I went in to ask for help and was told to wait for five minutes. The restaurant was not busy, no line and no explanation. We waited for five minutes and no one approached us. We left. For this reason I am giving you a seven.

AccorHotels certified review
Jinha, J. Families - 11/10/2017
« From Suttle service, The Driver take all luggage inside, that was very amazing. In addition, The Front desk was very professional. all the staffs are very kind. »

From Suttle service, The Driver take all luggage inside, that was very amazing. In addition, The Front desk was very professional. all the staffs are very kind. Wish to have a bit longer shuttle service. may be one hour more.

AccorHotels certified review
Richard Families - 10/10/2017
« Enjoyable »

Superb experience. Breakfast could be better, but no complaint.

AccorHotels certified review
Gary B. Couples - 07/10/2017
« ONE NIGHT ONLY. »

Whilst we arrived in late @ night, we enjoyed the evening, the Restaurant was very good , as were the staff, would have liked to have spent more time there, but we were just passing through.

AccorHotels certified review
Rachel Solo - 07/10/2017
« Great stay! »

Excellent service, beautiful grounds, convenient

AccorHotels certified review
Anonymous Couples - 07/10/2017
« The accomodation and hotel location was good for what we wanted to do »

We enjoyed our stay

AccorHotels certified review
Janet Couples - 06/10/2017
« Wow, your staff are just amazing. »

We couldn't fault the reception we got when we first arrived. Jeffrey stunned us with his friendliness and attention to detail. As gold status members we were up graded to a suite like we had never experienced, with an amazing view. We had dinner each night at the Andante Bar where we were looked after by Jason, who got to know us and treated us like treasured guests. Both even tried to teach us a few words in Cantonese.

AccorHotels certified review
Bruce F. Couples - 04/10/2017
« Disappointed »

Bad room design,,thin towels,hardly any tea,milk ,coffee sachets

TripAdvisor review
Family - 04/10/2017
« A good place to stay, but has a poor security deposit policy »

Firstly, this hotel is well located just outside of the airport, so it is great for a short stopover. The shuttle service (free) runs every 15 minutes and it's a great way to get to/from the airport. It is also very close to the mrt which runs into Kowloon. Our superior room was a good size and was clean. However the shower and toilet setup is very peculiar. There is no enclosed space for changing or drying, ie as soon as you exit the shower you are on full display. Maybe not the best setup for a family. This hotel loses two stars because of its absurd deposit policy. I was charged 800hkd per day for a "security deposit", this was despite being charged upfront for the full accommodation. There is no mention of this during the booking process and I have only discovered the charge when I checked my online credit card app and noticed the 2400hkd charge. Admittedly the charge did disappear when I checked out. But it does mean that this mean is temporarily gone for your credit card. I had stayed at other Novotel hotels during our trip and had never experienced such a poor practice. Unfortunately my experience was soured by this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenden J, Thank you very much for taking the time to review your stay with us at Novotel Citygate. I do apologize if you were not informed upon check in of the need to provide security for any incidental charges which may be accrued during your stay. No charges are made on credit cards as you have explained unless at the time of check out any incidental charges are requested to be paid for on the credit card provided at the time of check in. In terms of the room design, we do have two types; the open plan bathroom concept is our predominant design and is for those rooms with Queen bedding; the more traditional design with an enclosed bathroom is for predominantly twin bedded rooms. Kindly advise your preference on future visits and we will do our utmost to assign your room based on your needs. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

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