Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

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4.5/5 4,322 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Basketball facilities  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Children are always welcome! Free accommodation & breakfast for up to 2 children under 16 years old when sharing a room with parents and using existing bedding.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Wifi in your Room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,031 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,322 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Heather W Couples - 14/04/2018
« Novotel City Gate »

We chose this as easy to get to from Airport to Hotel with a free shuttle and return. But it is not near the city centre but can get there by train. We did feel disappointed that they have no Activity Desk for tour pick ups, so if you want to do a tour you have to get the train to a hotel that does have pickups. No information on tours either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather W, Thank you for sharing your feedback in regards to your stay with us at Novotel Citygate. I do apologize if there was insufficient information at your disposal at Concierge for Tours and other information; unfortunately due to our location many tours will not pick up guests from Tung Chung. Information however should be available and your feedback will be shared to the team for improvement. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

TripAdvisor review
Humaira N Family - 14/04/2018
« Very nice stay »

Very warmth welcome from the receptionist, they allow me to early check in due to the room was ready when we arrived. Love the room, love the view from the room, love the swimming pool, the shuttle from/to the airport was very helpful, definitely will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Humaira N, Thank you very much for reviewing your stay with us at Novotel Citygate. Thank you for your kind words in regards to the hotel facilities and services on offer, it is great to learn that you enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

AccorHotels certified review
Ponciano E. R. J. Families - 13/04/2018
« We always enjoy our stay in your hotel »

It was a relaxing break with family. The staff is friendly and helpful, although we had some issues when we requested for an extra blanket/comforter and it took the staff three attempts before they brought the right item because they couldn't understand what we wanted. The room is moderately-sized and promptly cleaned everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ponciano E. River a, Jr, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to hear about the inconvenience for the amenities to your room, I am sure that this feedback will serve as an encouragement to all of our staff as also to strengthen the communication skills between our staff and our valuable guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Carina S. Business - 13/04/2018
« Convenient »

Strategic location. Excellent hotel for business matters. Comfortable, clean and neat room. Convenient shopping and quality restaurants surrounding this hotel. Very near to MTR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carina S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear that you enjoyed your stay with us with the great location connection between airport and also city center. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Gary C. Couples - 12/04/2018
« Gary »

Great late evening stay before catching a cruise. Loved the airport pick up, check in process, and the hotel staff. Enjoyed a wonderful breakfast and look around the attached mall before heading off to the port. Wish we had arrived earlier to enjoy all the facility has to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary C, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am delighted to hear that you enjoyed your stay with all our services and facilities provided. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Ron H. Couples - 12/04/2018
« great hotel! »

everything was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ron h., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am delighted to hear that you enjoyed your stay in every aspect. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Poor service overall »

This is my second time staying at the Novotel Citygate and I was highly disappointed this time. Number of incidents but overall the staff was not helpful and did not smile. Especially the trainee at Concierge did not know how to handle guests. In addition, service from bar staff in morning shift was very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ji Young K., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate and thank you for your loyalty to the hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that some of the staff were not helpful during your stay. We have covered your feedback in our daily quality meeting with the department heads concerned to ensure that we retrain the team. Thank you for your constructive feedback. I appreciate you sharing your concerns, and I do hope that we can welcome you back for an improved visit in the future. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Colleen B. Couples - 12/04/2018
« Excellent service »

Excellent service and efficient staff. I was impressed that it was noticed that it was my birthday and received a delicious cupcake and candle in my room plus a lovely phone call next day. I would definitely stay again. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colleen B., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear that you enjoyed your stay with the service from our staff, especially the cupcake setup, as we always wish to leave some impressive experience for guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
O. C. H. Business - 12/04/2018
« Clean, Modern and Comfortable »

I stayed at Novotel Citygate as I have an early flight the following morning. The hotel is modern, clean and comfortable. Check-in was quick. The hotel is connected to a outlet shopping mall which also has some eateries. I would like to suggest the hotel to provide more electrical adapters as there is only 1 in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. CHYI H., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. i am happy to hear you enjoyed your stay in all aspect. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Anonymous Business - 11/04/2018
« Some small failures »

Disappointed that there was no response to my request for someone to fix a stopped up toilet on morning of checkout. Room had not been fully serviced, trash wasn't emptied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will definitely share your comment with housekeeping department regarding to the room cleanliness for guests. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Christina C. Families - 11/04/2018
« Great hotel to compliment our fun stay in Hong Kong »

Very convenient location, 2-3 minutes walk from the Tung Chung MTR station. Front desk, housekeeping and restaurant staff were all very friendly and helpful. Since the hotel is attached to Citygate Outlet Mall, we could go to restaurants and shops very easily. Tung Chung MTR also goes to HK Disneyland & Ocean Park MTR and is where Ngong Ping 360 cable car terminal is. I will highly recommend to stay in this hotel if you plan a trip to visit mostly Lantau attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the friendly service from the reception and restaurant teams. We are also happy to read that you enjoyed the unique location and would recommend the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Dan Couples - 11/04/2018
« Noisy »

All I could here were doors slamming, people making noise above below and neighbours. But the bit that pissed me off the most had been cleaning staff making as much noise possible whilst cleaning other rooms with the doors open as I try sleep. I had to ask them to be quiet, I actually couldn't bive I needed to identify to them people are actually try to sleep as its popular airport hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will definitely share your comment to our housekeeping department team as well as our management team, make sure all staff understand that guest's experience would be the first concern. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Cary Y. Families - 11/04/2018
« Nice n clean »

Be back soon. So quiet and clean. Near shopping mall and food restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cary y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear that you enjoyed your stay with the convenient location to the shopping mall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
Susan Friends - 11/04/2018
« A pleasant stay »

Pleasant staff, efficient and helpful. The hotel had everything for a 30 hour stop over near the airport. Transport to and from the airport every 15 minutes. We would recommend and use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear that you enjoyed your stay with the convenient location to the airport and the service provided from your staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

AccorHotels certified review
John Couples - 11/04/2018
« Not exactly your expected "sea view" »

I booked a seaview standard room, and the one I got isn't exactly that. My room was facing a construction site. On the bright side, the room was spacious, and the swimming pool is quite alright. The best part of all, this hotel is right next to CityGate shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive feedback from our guests. The hotel would recommend booking a superior room for better sea or mountain views as highlighted on our hotel website. As you have booked through a third party I am sorry if the description was not exactly what you were expecting. I am happy to read that you enjoyed the room and our amazing pool area. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Elizabeth K. Families - 10/04/2018
« Fabulous Hotel »

Had an Executive premier room, used the Club lounge, great views, food and staff. Friendly reception desk, great buffet breakfast, we stayed for 4 nights so we could visit the Big Buddha and Disneyland, this was the perfect location to do that. Looking forward to staying with you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback from our guests. I am very happy to read that you had a fabulous stay and enjoyed the facilities on the executive floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Great hotel - but paid WiFi was a shame »

We enjoyed our stay at the hotel, nicely furnished, staff were very helpful. Biggest complaint is that at a hotel of this caliber - especially in 2018 - WiFi should be free. Stay would have been perfect otherwise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. In regards to the WiFi, it is complimentary for Le Club members who book direct with the hotel and not through party agents. By booking direct you get the best room at the best price and many other benefits such as welcome drinks and always the first to be upgraded! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Anonymous Business - 10/04/2018
« Good location. Great service. »

Very good. Bus on time. Friendly and professional staff (waitress at club lounge)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback regarding the service from the team. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Rcornboy Business - 10/04/2018
« Great Airport Hotel »

This is a wonderful hotel if you are spending the night near the Hong Kong airport. The facility is lovely and well managed. There are many restaurants and shopping options (too many) nearby. The shuttle goes every 15 minutes to the airport. Its perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback from our valued guests. I am happy to read that you enjoyed the location and enjoyed the local shopping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

AccorHotels certified review
Nigel S. Couples - 09/04/2018
« Perfect for Giant Buddha and Hong Kong »

Lovely hotel , excellent shopping , close to airport , giant Buddha cable car and railway. For Hong Kong MTR

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to read that you enjoyed the unique location and some shopping in the Citygate Outlet Mall. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McKeown Resident Manager

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