Hotel - Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate Hotel

4.5/5 4,521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1400.00 HKD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room
    • Wifi Access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONG KONG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Our rooms

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms.Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

  • 440 rooms
  • 410 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • Extra Bed in room for child (Paying, on request)
  • Extra Bed in Room for Adult (Paying, on request)
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Cordless telephone
    • Wifi in your Room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,310 reviews

Our guest reviews for Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,521 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anne C. Business - 19/09/2018 AccorHotels certified review
« Very nice »

hotel is very nice, convenient and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Y. Couples - 18/09/2018 AccorHotels certified review
« Lovely hotel nearby the airport »

i love the hotel, but i miss the ocean view. It is really close to the airport and the transport to the airport is avalable at less than an hour. So I can go back and forth to the airport. The staff is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

William A. Business - 18/09/2018 AccorHotels certified review
« Poor WiFi in my room »

I like the Hotel, convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear William A., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay with the convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I would share your comments with our technical team on the wifi issue, and would provide better service for our guest in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Anonymous Couples - 18/09/2018 AccorHotels certified review
« Not friendly not helpful staff very expensive »

Not friendly not helpful staff very expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Linda Solo - 17/09/2018 AccorHotels certified review
« Stop over in Hong Kong »

Excellent, I just had 36 hours to break journey from Manchester to Adelaide. It was great accommodation, close to airport, very helpful staff. I was able to stay cool and have a wander around the huge shopping mall. Had an excellent chinese meal. Did no sight seeing because I was too tired. Would have been easy visit the Big Buddha via cable car which was near by. However It was very cloudy the day I was there so relaxed in swimming pool instead!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

A N. Business - 17/09/2018 AccorHotels certified review
« regular guest over more than 10 years should have stlen 2 drinks of the minibar »

Greetings from Novotel Citygate Hong Kong, We would like to reconfirm the minibar consumption during your stay from 13 SEP – 15 SEP 2018, as our housekeeping reported at Room 1212, 2 Cognac, the total amount is HKD 196 . Please contact us at your earliest possible, the said charges will be charge on the provide credit card if we did not receive any reply within 48Hrs. Thank you and we look forward to receiving your early at your earliest convenience Sunita Gurung Front Desk Officer Novotel Citygate Hong Kong 51 Man Tung Road, Tung Chung, Hong Kong ear Sunita Gurung i am a regular guest in your hotel and businessman comming minimum twice a year to hongkong fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas n., Thank you very much for your feedback and rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the minibar charge, It is our usual procedure to contact the guest if there is a discrepancy in our minibar record. However, as a small goodwill gesture we will waive this particular charge. We do hope that the actual stay was to your satisfaction and that we will welcome you back in the near future. Sincerely, Greg Hoehn Hotel Manager

Ky C. Families - 17/09/2018 AccorHotels certified review
« The hotel room need more upkeep »

I could saw a lot of little things falling apart, not in a very serious condition but very unimpressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KY C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have already shared your comments to our management team, we would carry out necessary procedures in order to provide better guest service in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeffrey Ho Guest Experience Manager

Milton R. Business - 17/09/2018 AccorHotels certified review
« Great Option Close to the Hong Kong Airport »

Great shuttle service, right next to a shopping mall. Breakfast buffet was very good; Chinese and Western choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milton R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay with the convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Stefan B. Business - 17/09/2018 AccorHotels certified review

Nice stay, very friendly, Mr. Jeffrey yong man onreception, very helpful for booking something in HK, good advise, very quick.

Zoë W. Solo - 16/09/2018 AccorHotels certified review
« Smart hotel close to airport and discount shopping »

Great place for a layover stop. Will stay again and go shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe W, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay with the convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Anonymous Friends - 16/09/2018 AccorHotels certified review
« Fantastic place to stay! »

Very helpful staff. So many conveniences- shuttle to/from the airport, outlet mall and MTR attached, all the amenities needed were provided. This was an excellent choice.

Our hotel has responded to the review
Our hotel has responded to the review

DearGuest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am delighted to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Vera T. Couples - 16/09/2018 AccorHotels certified review
« Mrs Vera T. »

Only strayed for 1 night because of easy access to airport, but was very impressed by our experience at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vera T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Hwc U. Solo - 16/09/2018 AccorHotels certified review
« Clean, convenient location »

Great reception staff upon check-in. Requested a high and quiet room and was allocated 16th floor - very pleased with that. Room was clean and comfortable. Two minor gripes: 1) The hotel's airport shuttle service was a little disorganised. Turns out the large blue coach with Novotel printed on it was reserved for crew only (?). Other guests were allocated on an unmarked smaller minibus. Perhaps the vehicles should be clearly labelled to indicate this? 2) The non-Chinese staff at breakfast in the Essence restaurant were abrupt, verging rude. Not thpe tyoe of service you would expect for a four star establishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HWC U., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the said time, I would share your comments with our concierge as well as our restaurant department, for better improvement on services provided to your guest in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Desiree Friends - 15/09/2018 AccorHotels certified review
« Great overnight stay for stop over to Europe »

We really enjoyed the hotel. Rooms were spacious and beds comfortable. Breakfast good value and location perfect. All the staff were very friendly and quick to reply to any queries before our stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desiree, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Hilton S. Couples - 15/09/2018 AccorHotels certified review
« Extremely comfortable;Excellent personal service »

Very enjoyable; Well appointed hotel. Good food ; Very accomodating staff. As an Accor Card Member we were made to feel like Royalty!; Excellent shuttle service to HK Airport and convenient pickup frpm airport. Spacious well appointed rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilton S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very delighted to hear you enjoyed your stay in all aspects. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Kim Business - 14/09/2018 AccorHotels certified review

very good although the air-conditioning too cold for me in the whole hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am delighted to hear you enjoyed your stay overall. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Lucy K. Business - 14/09/2018 AccorHotels certified review
« Very accommodating »

I really enjoyed my stay, the staff where extremely helpful nothing was to much trouble. Everything was in close proximity to the Expo Centre which made it very easy to get around, the free shuttle bus was very efficient and the train station was just a short walk away. An added bonus was the shopping outlet right at the top of the escalators of the hotel, very handy for any last minute purchases. All in all very happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy K., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay with the convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Lauraw Families - 13/09/2018 AccorHotels certified review
« Great for short stay, close to airport and family friendly »

Thank you for welcoming us to your hotel, all staff were extremely friendly and helpful. We especially appreciated the early check in, having flown long distance in with young children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LauraW, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay with all the service provided by us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Miguel M. Business - 13/09/2018 AccorHotels certified review
« consistent »

I do like to stay at your hotel everytime i go to HKG. Rooms are clean, people is very helpful and friendly and the location is perfect. The only problem were the shuttle buses were full because some events at expo, would be good to think in upgrading the size of the buses in these seasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I would share your comments with our concierge, see if any improvements could be made in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

Danny J. Solo - 13/09/2018 AccorHotels certified review
« Mr D J. »

Very nice hotel we enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danume J., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. I am very happy to hear you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Guest Experience Manager

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