Novotel Hong Kong Citygate Hotel

TripAdvisor rating 4.5/5 4,913 reviews
Novotel Hong Kong Citygate
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+ 23 Services
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,955 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,913 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

My stay was adequate.

Customer review rating 4.5/5

Eric R. Business - 09/09/2019 AccorHotels review

I waited twenty minutes for a room at check in. When I asked for the business center, I was told it was closed. I jumped out of the shower to answer the phone, but missed the call. The automated message service said I had “written messages.” When I called to retrieve them, I found it was Housekeeping that had called while I was in the shower. They had called (my do not disturb sign was displayed) to tell me they could come by to clean the room anytime. Pretty stupid, don’t you think? They could have slipped a note under the door.

Dear Eric R., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Comfortable and Clean

Customer review rating 4.5/5

Bernard Business - 09/09/2019 AccorHotels review

The room is big enough. It's a pity that there is not a lot of vegetarian options nearby available.

Dear Bernard We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Breakfast is very lacking

Customer review rating 4.5/5

Shinn Business - 09/09/2019 AccorHotels review

Everything else is fine, but some staff at lobby are not very friendly or helpful. Breakfast at Essence seems to be getting worse in quality comparing to previous years. Food lacks in variety and the quality is not there either. During my five nights staying there, there has been no change at all to the food offered at the buffet.

Dear Shinn, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Nice hotel good position

Customer review rating 4.5/5

Peter G. Couples - 09/09/2019 AccorHotels review

Very pleasant

Dear Peter G., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very nice

Customer review rating 4.5/5

Jason A. Business - 08/09/2019 AccorHotels review

very nice hotel and great location but I used the only 2 English breakfast teabags in my room and they were never replaced during my stay so I wasn't able to have another cup of tea in my room

Dear Jason A., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that we did not fill up the mini bar items for you; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Excellent hotel

Customer review rating 4.5/5

Joan D. Couples - 07/09/2019 AccorHotels review

Enjoyed our stay at the Novotel Hong Kong Hotel. Staff very friendly and helpful, Room very clean. Close to airport and shuttle service available

Dear Joan D., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

The Hotel is modern, clean & comfortable. We were well looked after & loved the stay.

Customer review rating 4.5/5

Carolyn Friends - 07/09/2019 AccorHotels review

We loved the interaction with staff. The restaurants provided first class food.

Dear Carolyn It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good as usual but your F&B is going down

Customer review rating 4.5/5

Serge B. Business - 07/09/2019 AccorHotels review

As usual the hotel side is perfect but we are disappointed to see that the qualities of the food at the restaurant and at the breakfast are going down. Everything is on the cheap side. The bread is awful, the salmon is of the worst quality, the jams are the lowest option on the market, etc…

Dear Serge B., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Bright and grand hotel

Customer review rating 4.5/5

Peter R. Business - 07/09/2019 AccorHotels review

Easy access to and from airport, less crowded area, a large colacated mall, nearby subway station, walking distance to a scenic gondola, and wonderful pool and exercise facilities. Rooms were spacious and the air conditioning worked perfectly which has been a problem at other Hong Kong hotels. Great hotel for business travelers that don't want the hustle and bustle of downtown hotels.

Dear Peter R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Graham M. Couples - 07/09/2019 AccorHotels review

Excellent staff, lovely room. Good location close to airport.

Dear Graham M. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 06/09/2019 AccorHotels review

Executive lounge did not have a working computer center, was an unexpected inconvenience for work tasks.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Very well located hotel

Customer review rating 4.5/5

Suresh T. Business - 06/09/2019 AccorHotels review

The stay for 7 days was very good. The rooms were cleaned very well and kept well. The checkin and check out process was very fast. I got a very good room on higher floor and the view was very good

Dear Suresh T. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice hotel

Customer review rating 4.5/5

Lily H. Families - 05/09/2019 AccorHotels review

We have terrible situation on arrival day, hotel couldn’t provide any transportation to pickup me & my family at the airport. Hotel is nice

Dear Lily H., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Satisfied

Customer review rating 4.5/5

Brian S. Couples - 05/09/2019 AccorHotels review

All good

Dear Brian S., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

So so

Customer review rating 4.5/5

Anonymous Families - 04/09/2019 AccorHotels review

Room is rather dirty

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

The best option near the airport

Customer review rating 4.5/5

May Couples - 04/09/2019 AccorHotels review

We've been there only for one night. There is a suttle service every hour that takes you from the airport and bring you back. Good staff and service. Cleen and comfortable rooms. Good bed. Nice pool. The asian buffet restaurant was a good choise

Dear May It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very Nice Property - Clean Rooms / Convenient Location / Courteous Staff

Customer review rating 4.5/5

Robert G. Couples - 04/09/2019 AccorHotels review

Very nice hotel and a great location. The staff we interacted with were very nice and courteous.

Dear Robert G., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Like the hotel, clean rooms, nice view and excellent breakfast.

Customer review rating 4.5/5

Anonymous Business - 03/09/2019 AccorHotels review

Very good stay, comfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great as ever!

Customer review rating 4.5/5

Mr.a. Business - 03/09/2019 AccorHotels review

I always stay at this hotel be it business or leisure, be with colleagues or with wife and kids. Place and Room are very comfortable, Dining is good, Staff were great! and its very very very accessible. From Hotel Manager to Shift Manager , reception and even room attendants, they are all 5 star for me! I will always recommend this hotel in a heartbeat, and will keep on staying at this hotel.... Novotel Citygate Hongkong!!!!!

Dear Mr. A., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Easy

Customer review rating 4.5/5

Steve Business - 03/09/2019 AccorHotels review

Very easy from check in to check out - having the mall next door is great too everything you need so close

Dear Steve We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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