Hotel - Mercure Libourne Saint Emilion Hotel
Mercure Hotel Mercure Hotel

Mercure Libourne Saint Emilion Hotel

4.0/5 519 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request
  • Golf
    • Golf practice facilities
    • Golf lessons

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-23:00
    • Opening hours : Week-end 18:00-23:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

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Our rooms

Relax in one of our comfortable rooms, decorated in welcoming shades reminiscent of the surrounding vineyards.

  • 81 rooms
  • 81 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,328 reviews

Our guest reviews for Mercure Libourne Saint Emilion Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 519 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Norman W. Families - 04/03/2019 AccorHotels certified review
« Perfection »

Once again Accor Hotels have struck the right note and tha is why on my recent travel I have chosen this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GM

Albert W. A. B. W. Business - 15/02/2019 AccorHotels certified review
« Very pleasant and the hotel has excellent staff »

Overall we were very pleased. A varied breakfast would be a big improvement. The same breakfast every day for 6 days is not good so this could be improved upon. Your staff at the front desk and the ladies servicing the rooms were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GENERAL MANAGER

Philip Couples - 06/02/2019 AccorHotels certified review
« Good location and quiet »

Only one night stay, room pleasant and quiet, bed comfortable and staff pleasant.

Les P. Couples - 08/01/2019 AccorHotels certified review
« Great location »

Very good would of liked a restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR P. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GENERAL MANAGER

Family - 03/01/2019 TripAdvisor review
« Room lovely »

Beautiful room, beautiful view. Better to stay in summer as apart from view not a lot to do. Downside apart from lady who checked us in felt the rest of staff unfriendly and unwelcoming. Not the best Mercure for that reason.

Ronald M. Couples - 26/12/2018 AccorHotels certified review
« Satisfaction »

warm welcome by the staff who remembered us by name from last Christmas. Excellent disabled room for me and organising the taxi service we needed and even the driver remembered us and where we were going!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA General Manager

Couples - 12/10/2018 TripAdvisor review
« Clean and modern »

A great location for anyone looking to visit a wine Château. A modern and clean hotel albeit without a restaurant. The room was a bit tight on space but the balcony made up for that. Breakfast selection was okay. Parking spaces are limited so it might be wise to pre-book it if you can.

Christine Couples - 09/10/2018 AccorHotels certified review
« Clean, colourful but uncomfortable »

The hotel staff were very pleasant. The hotel was very colourful with many interesting design features. However, the room was very small and the bed was similarly uNdersized. It was difficult to move within the room. Curious that a four star hotel does not have a refrigerator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mde C. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, F.NOGUERA General Manager

Robert Business - 06/10/2018 AccorHotels certified review
« I truely wonderful hotel that I will avoid in future for stopovers »

An odd title I know. The hotel is Fresh, modern, clean and comfortable, is quiet and serves a good breakfast. The issue it has is parking, which is a huge issue for those arriving late at night traveling alone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Libourne Saint-Émilion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.NOGUERA General Manager

Graham H. Couples - 05/10/2018 AccorHotels certified review
« Met our expectations »

Staff were professional, courteous and helpful. Room was clean and comfortable. Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR H. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GENERAL MANAGER

Jeremy Couples - 01/10/2018 AccorHotels certified review

Nice staff nice rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GM

R. Business - 28/09/2018 AccorHotels certified review
« excellent »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr RAY, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA General Manager

Anonymous Families - 24/09/2018 AccorHotels certified review
« satisfactory, breakfast and parking charges expensive. »

bedroom ok although having a toilet seperate is not a good idea. Cannot understand why the beds have duvets that make sleeping too hot Also why is the hotel termed libourne st emilion. St emilion is to far away for it be part of the title.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, F.NOGUERA General Manager

Andrey S. Families - 22/09/2018 AccorHotels certified review
« Overall good stay, but the reception manager (Megan) needs more training how to deal with Customers »

A good stay (our 4th time in this hotel): the rooms are comfy, the breakfast is excellent and overall the hotel offers a good value for money. One thing that has changed for worse since 2013 though is swap of toiletries (shampoo, conditioner, body lotion, etc) for a massive multi-use shower gel I also had a negative experience with the Reception manager who may need a bit more training. The two unpleasant episodes were: - Day1: as a silver Accor Club member i was given a free drink voucher (THANK YOU!). in the evening i asked for a coffee, which i wanted to pay with the voucher. I realised that the voucher was upstairs and asked if i could bring it back the next morning. i was refused by Megan and sent to the room to bring it down. I can potentially understand it, but still was quite surprised with the approach - Day2: in the evening i was playing with my 3 year old son on the couch by the entrance. There was no-one but us in the area, and my son was climbing on the couch (shoes off) and playing with the cushions - during the game some of them ended up on the floor. Megan came up, told us off for breaking the hotel rules and told us to stop the game. Despite of the comment that everything will be back in place and in order after we finish, she kept insisting without explaining what exactly we were doing wrong. Please ignore this if it sounds like an unreasonable feedback. but being a frequent traveller to many hotels, many Accor hotels and Mercure Libourne, it was the first time, when i felt uncomfortable interacting with the hotel manager. In general she seems to be a pleasant lady, but a bit more training would probably do with kind regards, andrey

Jon Couples - 19/09/2018 AccorHotels certified review
« Fine - but brief »

Room and location fine, but lack of onsite parking problematic as we only had a 10 hour and would have preferred not to have to spend time going too and fro to the town square car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR M. , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, F.NOGUERA General Manager

Noel Families - 18/09/2018 AccorHotels certified review
« Excellent stopover »

Needed a room with a separate space so we could put our baby to sleep and still have an evening and that was exactly what we got. The suite is huge and very good for a very reasonable price. Service was excellent throughout and I would be happy to stay there again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA General Manager

David B. Business - 13/09/2018 AccorHotels certified review
« My favourite French urban hideaway »

Libourne is an unexpected delight, and I love this property. Recent improvement to the waterfront, make this a little like staying overlooking the river Thames at Richmond, only quieter! Some of the rooms here need remodelling, but what a terrific breakfast too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR B. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA General Manager

Grahame W. Couples - 13/09/2018 AccorHotels certified review

Comfortable with very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA GM

Attie V. Business - 10/09/2018 AccorHotels certified review

Very professional but mattress a bit too soft

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, F.NOGUERA General MANAGER

Ian R. Couples - 09/09/2018 AccorHotels certified review
« Excellent »

Great location, very welcoming staff, comfortable, stylish lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, F.NOGUERA General Manager

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