Hotel - The Sebel Residences - Melbourne Docklands
The Sebel Hotel The Sebel Hotel

The Sebel Residences - Melbourne Docklands

4.0/5 661 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 1 restaurant(s)
  • Room service
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Offering 1, 2 or 3 bedroom apartments with spectacular city or harbour views. All apartments feature full kitchens, open plan living and dining area, private balcony, the option of 1 or 2 bathrooms, internal laundry and security intercom.

  • 103 rooms
  • 100% non-smoking hotel
  • 52 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Free access with phone card
    • Manual temperature control
    • Telephone
    • Baby bed
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for The Sebel Residences - Melbourne Docklands

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 661 reviews
Couples - 13/07/2018 TripAdvisor review
« Car parking saga »

Overall stay was very good, but began with car parking confusion about the equipment and procedure needed to enter garage and park my car. Took over 1 hour and much car shuffling to get my car securely parked on arrival night, then further car shuffling and collection of remote equipment the next morning. My original booking prior to arrival requested secure undercover parking. Finally resolved the issue, but most reception staff had no knowledge of what was needed to access my assigned car park. Most of the instructions provided by staff were incorrect, much to our frustration and inconvenience. When car park was resolved the next morning, everything ran smoothly and it was a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to provide your feedback from your recent stay, I’m very happy to hear that your overall stay was a pleasant experience. I do apologise however for the car parking issues that you mention and have no doubt that this confusion would have been an inconvenience for you to commence your stay. I have discussed your feedback with the team and they are aware of your experience, so we can review and ensure consistencies in our messaging to our valued guests moving forward. Thank you again for making us aware of your feedback, and we look forward to hopefully having the opportunity to welcome you back again in the future to Sebel Residences Docklands. Kind regards, Cameron Baker General Manager

Business - 17/06/2018 TripAdvisor review
« Sebel Residences »

check in was terrible- did not want to honor the current promotion of $1 Breakfast. claimed the offer had finished even though it is available on the website. Tried to order Room Service at 8.45pm as advertised through to 9.00pm but reception or restaurant would not answer. Finally got through to reception at 9.15pm and they said restaurant was close. No dinner for me that night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrewdD6476HZ, Thank you for taking the time to provide your feedback, while very disappointing to be made aware of your experience, we do value all forms of feedback. I do sincerely apologise for the shortfall in service of our partner cafe and can assure you I will follow up directly with management to ensure the service standards are consistent with closure times and communication. Please do not hesitate to contact me directly if I can assist in any further way, or to discuss your feedback in more detail. Kind regards, Cameron Baker General Manager (03) 9641 7500

Family - 07/06/2018 TripAdvisor review
« Great experience »

I had a lovely stay here at the Accor Hotel with my family and wife’s parents. It was very clean and well prepared for our stay. The staff were exceptional and I would 100% reccomend this to future customers, family and friends!

Our hotel has responded to the review
Our hotel has responded to the review

Dear pault19702018, Thank you for taking the time to provide your simply amazing feedback, its always very rewarding to receive and read such comments. Our friendly team will be very happy to see your feedback regarding our exceptional service standards, and love that you are now a promoter of our property, We look forward to having the opportunity to welcome you back again to Sebel Residences Docklands in the near future. Kind regards, Cameron Baker General Manager

Couples - 26/05/2018 TripAdvisor review
« A room with a view »

Staying once again at the Sebel in Docklands we were greeted with a beautiful room with views down the river and across to the bay. The pleasant 1 bedroom apartment had everything needed for our 3 night stay. Cosy bedroom, functional kitchen and good sized bathroom. The tiny balcony was enough for an autumn stay as the weather was not conducive to spending too much time out doors but it was adequate to just look at the waterways and the coming and going river boats,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosscoe3010, Thank you for your positive feedback from your recent 3-night stay with us, There are some amazing views on offer within our apartments in Docklands, and it definitely does sound like you had the opportunity to enjoy and make the most of them! The advantage of our apartments is the space and convenience, and of course most importantly a comfortable bed to relax and unwind during your stay. We appreciate your loyalty as a return guest and look forward to welcoming you back once again in the near future to Sebel Residences Docklands. Kind regards, Cameron Baker General Manager

Myk2321 Friends getaway - 29/04/2018 TripAdvisor review
« Best Mulit-room apartment anywhere! »

Location, service and size of apartment was outstanding! Best multi-room accommodation we've ever stayed at. Walking disctance to restaurants, trams and Etihad made it a great weekend and will be our apartment of choice in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myk2321, Thank you for your amazing feedback, I’m so happy to hear you enjoyed your recent stay so much with us, and that you could make the most of all the dining options and easy public transport access within Docklands. As you mention, our apartments are extremely spacious and do come very well equipped for shorter or longer period stays within Docklands. We look forward to welcoming you back again in the near future to Sebel Residences Docklands. Kind regards, Cameron Baker Hotel Manager

Family - 26/04/2018 TripAdvisor review
« Family stay »

Lovely apartment. Reception was amazing. The staff super helpful. We stayed in a 3brm with water views. Very spacious. Good value for money and we loved the location near the shopping centre Will return for sure !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear claudiacS5478AU, Its sensational to hear your positive comments and feedback regarding your stay in one of our amazing three-bedroom apartments, that are extremely spacious as you mention and do have some fantastic views of Docklands and Melbourne CBD. All of our friendly team thank you for your feedback, and we look forward to welcoming you back again in the near future to Sebel Residences Docklands! Kind regards, Cameron Baker Hotel Manager

Business - 19/03/2018 TripAdvisor review
« Good quite accommodation near restaurants »

These apartments are in a quite area but near lost of restaurants and other food options. Enough room to work and very comfortable accommodation. Could have stayed there longer easily and will keep in mind for games at Etihad Stadium.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam B, Thank you for your positive five-star feedback, it’s great to know you enjoyed your stay with us and were able to enjoy some of the many dining options available within the Docklands precinct. We do look forward to welcoming you back again in the future to Sebel Docklands during the football season! Kind regards, Cameron Baker Hotel Manager

billbY1011EY Solo travel - 11/02/2018 TripAdvisor review
« Great Location »

Had trouble finding the hotel entrance as I was a first time visitor to the area and getting a car park to book in . Once I sorted that out and located my room in another building next door sorted out car parking , I had a lovely meal in the Restaurant / Café. 2 minute walk and I was at the marina enjoying water and city views .

Our hotel has responded to the review
Our hotel has responded to the review

Dear billbY1011EY, Thank you for taking the time to provide your feedback, I’m very happy to hear you enjoyed our Docklands location within Melbourne, and the amazing views that we do have overlooking the harbour with CBD Melbourne city in the backdrop. I apologise for any inconvenience with finding our property for the first time and do hope our team were able to assist in any way possible. In addition, I appreciate your kind words on our partner cafe that is within our building. We look forward to hopefully welcoming you back again in the future to Sebel Residences Docklands. Kind regards, Cameron Baker Hotel Manager

Family - 09/01/2018 TripAdvisor review
« In need of a refurbishment »

We had previously stayed at Docklands at the Grand Mercure. This property was not in the same building and was in need of a renovation. Room was large enough (2 bed apartment) but unfortunately needed to be cleaned more thoroughly. The bathroom had mould and so did the tea towel. Luckily I packed my own. This made me very uncomfortable. Melbourne is a great place to visit and I am sure going by the photos on the Sebel Website that most of the rooms in other buildings looked in better condition. Overall we did not feel this room met the expectations of a Sebel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vadar_12, Thank you for taking the time to provide your feedback, I do sincerely apologise that on this occasion we could not meet your expectations, and provide the best possible experience for your stay in Melbourne. Our Residences apartments are spread across multiple buildings, and I’m happy to share with you that currently we are in the first stages of refurbishing some of our residences apartments. It’s very disappointing to read your feedback regarding the cleanliness of the apartment, which I will share directly with our Executive Housekeeper. Please do not hesitate to contact me directly on your next trip to Melbourne, as I would greatly appreciate the opportunity to have you return, and provide a much more positive experience. Kind regards, Cameron Baker Hotel Manager (03) 9641 7500

Family - 02/01/2018 TripAdvisor review
« Sebel Docklands »

Handy to free city trams, restaurants and shopping. A few maintenance was identified and quickly fixed by the helpful front desk. Did check a few days before arrival to confirm the two rooms were in the same building and on the same level, which was confirmed, however this was not the case upon arrival, but at least in the same building..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen S, Thank you for taking the time to provide your feedback, I’m happy to hear you enjoyed your stay with us and found our Docklands location so convenient. I do apologise for any inconveniences caused with maintenance issues that did arise, but it’s great to hear our team were responsive to action these quickly, and that you found our reception staff to be helpful. As our residences apartments are spread across multiple buildings, we do where possible try to meet all of our guest’s requests, so while we unfortunately couldn’t manage to get you on the same floor, I do hope it was not too much of an issue between levels within the same building. I do hope we have the opportunity to welcome you back to Sebel Residences Docklands again in the future. Kind regards, Cameron Baker Hotel Manager

Business - 18/12/2017 TripAdvisor review
« All you need »

Located on the edge of the CBD and Docklands this property is well located and surrounded by eating and entertainment options. The apartment had all I needed and was very comfortable. With the Accor service standard met by the front office you feel like you are in a hotel, but with the comfort of your own apartment to feel like you are at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark L, Thank you for taking the time to provide your feedback from your recent stay, I have already shared your comments with all of our staff, to reinforce the amazing service that they deliver! We pride ourselves on delivering the best possible service in line with Accor standards and expectations, so I do genuinely appreciate your feedback, and that you were made to feel at home within our spacious comfortable apartments! We look forward to having the opportunity to welcome you back to Sebel Melbourne Docklands again in the near future. Kind regards, Cameron Baker Hotel Manager

Couples - 07/12/2017 TripAdvisor review
« Convenient city stay »

Convenient spot for direct access to the docklands and not to far from the city. Lovely clean apartment with all amenities required for a short stay. Staff at reception were exceptionally helpful and onsite parking very handy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bron H, Thank you for your positive review, our hotel team will greatly appreciate receiving your feedback, and knowing that their hard work and friendly attitudes are being recognised. As you mention our location is very close to the Melbourne CBD for leisure and business stays, with the convenience of secure safe car parking also available. We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands. Kind regards, Cameron Baker Hotel Manager

Business - 06/12/2017 TripAdvisor review
« Great views! »

Comfortable 2 bedroom apartment with great views. Close to trams, restaurants and a convenience store. Watched the storm roll in over the city with harbour views. Would stay there again, close to the Docklands business area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E4042BWkated, Thank you for providing your feedback from your recent stay, I’m very happy to hear you enjoyed your experience with us, and that you had the opportunity to make the most of our amazing views overlooking Docklands harbour and Melbourne CBD. We look forward to welcoming you back again in the future to Sebel Melbourne Docklands, for another positive experience! Kind regards, Cameron Baker Hotel Manager

Couples - 27/11/2017 TripAdvisor review
« Weekend away at Docklands »

Arrived at the Sebel Residences early Friday Evening Check-in was a breeze. Parking was tight, but OK Got confused which building our apartment was in (there is a few). Desk clerk then walked us over (taking our luggage) to the correct building and showed us the security system and how to use it. Many thanks to staff member concerned. The apartment was beautifully equipped, very clean, plus complimentary stuff etc. After settling in and unpacking. A quick walk down to the quays, City Circle tram (free) to town to get bearings for rest of W/E. Though no stunning views, the apartments location was close proximity to Docklands, City, Casino etc. The fitted out was superb, including balcony, and could not be faulted. We will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear harryvine, Thank you for taking the time to provide your feedback from your recent stay, I’m very happy to hear your positive experience will have you staying with us again in the future. It’s fantastic to know that our staff went above and beyond after check in to assist you by walking you to your apartment, delivering genuine service and individual unique interactions. We have some amazing views on offer in many of our apartments, so hopefully when you return we can ensure you also get to experience the views on offer overlooking the Docklands Harbour. Kind regards, Cameron Baker Hotel Manager

carolynrb2017 Family - 23/11/2017 TripAdvisor review
« YEARLY STAY WITH THE GURKS »

We stay at docklands three times a year and either use the Sebel hotel or the residences. This visit was the hotel for a change. You can choose for daily housekeeping or there are three choices rewards for not having the daily housekeeping. We chose one of the days not to gave housekeeping and we had $10 off our food/beverage account through the Capri cafe which is attached to the Sebel and as an accor member you get your discount as well. We mainly walked everywhere around 20 mins to town or Southbank or the free trams are at your doorstep. Taxis are readily available as well. The hotel is only 6 stories high so the water view is not as good if you have a high floor in eg the Quay or the Condor building but we enjoyed the hotel for a change. We are back again in February to the hotel (they have king beds)

Our hotel has responded to the review
Our hotel has responded to the review

Dear carolynrb2017, Thank you for sharing your feedback from your most recent stay, we always love to hear from our regular return loyalty guests who keep returning to Sebel Melbourne Docklands & Residences. I’m extremely happy to hear that you have been able to enjoy both our properties, and that the benefits of both have been explained in detail for you. As you mention our location does provide very easy accessibility to Melbourne CBD and also Southbank, which opens many dining, shopping and activities to do when you visit the Docklands and surrounding areas. We look forward to welcoming you back in the near future, and thank you again for your continual loyalty as a valued Accor Plus member. Kind regards, Cameron Baker Hotel Manager

Debbie S Couples - 22/11/2017 TripAdvisor review
« Weekend away »

Great location close to everything we needed from restaurants to the races! Enjoyed our weekend getaway which was lovely and quiet as well... walked everywhere and close to public transport. A very secure complex

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie S, Thank you for taking the time to provide your positive feedback, I completely agree with you that we do have many fantastic dining and restaurant options at our doorstep, and the convenience of public transport within walking distance of the hotel is also a great feature of our location. I hope you enjoyed your time at Docklands while experiencing the spring racing carnival, and we look forward to welcoming you back again next year! Kind regards, Cameron Baker Hotel Manager

Couples - 16/11/2017 TripAdvisor review
« Disappointing »

We booked a 3 BR unit for 9 days over the Spring Racing Carnival. The first unit lacked basic kitchen equipment, the furniture was dated and springs in the lounge chairs broken. It needed dusting and the the bathrooms needed cleaning thoroughly. Our initial complaints were politely ignored. It was only when i complained through Accor that we were offered a different unit. We will not stay at the Sebel Docklands again. That is disappointing because it is a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James M, Thank you for taking the time to provide your feedback, and also for taking my call during your stay with us over the spring racing carnival. As discussed, I do sincerely apologise that your original apartment was not to standards that are expected, and in addition apologies again that we could not move your apartments initially due to full capacity. I appreciate you giving us the opportunity to move you to an alternate apartment, and was very happy to hear you found this to be more suitable and in line with the high standards we always want to deliver. I will share your feedback with our team, to make them fully aware of your feedback post stay, and do hope that one day we have the opportunity to host you again at Sebel Melbourne Docklands to provide a more positive overall experience. Please do not hesitate to contact me directly if I can assist in any way in the future, apologies again that we could not deliver the ultimate stay for you, and I do hope you enjoyed your overall experience in Melbourne. Kind regards, Cameron Baker Hotel Manager (03) 9641 7500

Couples - 11/11/2017 TripAdvisor review
« Central to resturants and Trams to city »

We just love the location, it is central to all our requirements. The facilities are excellent, well maintained and, if lucky, the view over the harbour is fantastic. Staff are obliging and extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PortArthurOwner, Thank you so much for your positive five-star review, it’s great to know you loved our location so much, and that it was centrally located for you to enjoy and make the most of Melbourne CBD. Additionally, thank you for sharing your feedback regarding our staff, we do believe we have an amazing team who always go out of their way to be as helpful as possible! We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands Residences. Kind regards, Cameron Baker Hotel Manager

Couples - 26/10/2017 TripAdvisor review
« Top location, great good and next to the FREE tram line! »

Highly recommend the Sebel Residences, the bed and breakfast option is excellent. Their cafe offered a large variety of breakfast options, which set us up for the day ahead. There are lots of restaurants around the hotel should you wish to eat out. Easy access to the city, with the FREE tram line being across the road. We will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally C, Thank you for taking the time to provide your feedback, I’m very happy to hear you enjoyed our location, and the convenience of getting around Melbourne with our apartments being within the free tram zone. The Docklands precinct does have many dining options as you make mention, to suit everyone’s needs and wants when dining out! In addition, thank you for your positive feedback regarding Capri cafe and breakfast options, which I will share with the team. Thank you again for your feedback, and we do look forward to welcoming you back again in the future to Sebel Melbourne Docklands & Residences. Kind regards Cameron Baker Hotel Manager

Friends getaway - 16/10/2017 TripAdvisor review
« Spacious and convienent »

Another enjoyable stay with friends this time. Great view over Docklands. Plenty of places to eat nearby. Tram stop across the road. Staff helpful and friendly as usual. Convienance store out thefront

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel H, Thank you for taking the time to send through your 5-star feedback, it’s always a pleasure to read such positive comments from our valued guests! As you mention, our location within Docklands does provide many dining, shopping and attractions to enjoy all within walking distance, and having free public transport at our door step is also a major convenience. We look forward to welcoming you back again in the future to Sebel Melbourne Docklands. Kind regards, Cameron Baker Hotel Manager

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