Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,252 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 13,279 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,252 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 12/11/2018 TripAdvisor review
« Not too good »

Not a very good hotel, very old furniture, not so clean and with a very poor staff. Must get some improvements because the only really good part of the hotel is the gym. Novotel hotels are much better than this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will1311, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem related to old furniture, housekeeping and the amability of our staff. Sincerely,

Daiane P. Couples - 05/11/2018 AccorHotels certified review
« Good »

A little bit confused about the elevators, the scan code of the card was always with problems.. About the breakfast, we almost loose it, cause the receptionist told us the wrong time. She said on holidays it will be available until 11 am, but it closes at 10 am... at least, we’ve felt well welcome at the restaurant, the guys had let us to pick our food and have it on our room...

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Daiane, Agradecemos muito por ter-nos dedicado o seu tempo para nos escrever após a sua estada no Novotel Sao Paulo Jaragua Conventions. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso queira aceitar as nossas sinceras desculpas. Já compartilhamos o seu cometário com a nossa equipe da recepção afim de alinhar os horários de serviço do hotel corretamente. Pedimos desculpas mais uma vez pelo ocorrido e com base no teu relato faremos as retificações. Desejamos e trabalhamos para sempre prestar a melhor qualidade de serviço e, por isso, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Alvaro Business - 05/11/2018 AccorHotels certified review
« Tranquila »

Hospedagem agradável e tranquila.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Alvaro, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Laura A. K. C. Business - 31/10/2018 AccorHotels certified review

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Laura, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Isadora C. Friends - 25/10/2018 AccorHotels certified review
« Very satisfying. »

Excellent service but it lacked water fountains at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Isadora, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 21/10/2018 AccorHotels certified review
« satisfeita »

superou expectativas

Eric Couples - 15/10/2018 AccorHotels certified review
« Seems to be declining »

Age of hotel is showing. Carpet in roon hallway (7th floor) needs cleaning or replacement. Shower door in bathroom does not properly close causing slight flood while taking a shower. Slight mildew in bathroon towel grout especially near the top. Only one bar of soap in bathroom for two people to use for sink and shower. Television reception terrible. Internet was not consistent. Definitely not up to standard compared to some other Novotel branded hotels that I have visited. I may not return.

Rodrigo Business - 04/10/2018 AccorHotels certified review
« Good but need more acustic isolation »

Good breakfast, cleaning and service, but l could here my room neighboard, need more acustic isolation

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Rodrigo, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Fresh L. W. Business - 02/10/2018 AccorHotels certified review
« Grateful! »

My absolutely favorite part is your energy consciousness!!! Yes!!! Thank you for being one of the few leaders in this area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fresh W., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Jaime C. Business - 24/09/2018 AccorHotels certified review
« Pit Stop »

Excelente hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Jaime, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Scott D. Business - 19/09/2018 AccorHotels certified review
« noise and poor euipment »

not treat as a silver member ship , the wash room is quite bad. too noise is bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear d., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anna F. Business - 13/09/2018 AccorHotels certified review

Nice hotel, hair dryer broken, blankets too old, Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Anna, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Michele Families - 10/09/2018 AccorHotels certified review

The best!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Michele, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

G O. Business - 01/09/2018 AccorHotels certified review
« Good »

Very good experience. The only problem was the poor internet connection, really bad. From Monday till Thursday basically zero speed. I was on the 25th floor. It should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Giselle, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Julia Couples - 29/08/2018 AccorHotels certified review
« regular stay »

the room could be renovated; amenities used to be better and more numerous; corridor with carpet floor at the 24th was extremely old. room size is good; breakfast with many options; staff very friendly.

Felipe P. Business - 22/08/2018 AccorHotels certified review
« no room upgrade was given »

There were a lot of rooms available, better than the one I booked. I also asked for a king size bed but when I arrived at the room, it was two single beds. awful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Felipe, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Na ocasião a reserva foi feita em quarto com camas de solteiro pelo Senhor, porém não tínhamos disponibilidade para up-grade de categoria pois o hotel estava com alta ocupação. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Isabela Business - 21/08/2018 AccorHotels certified review

Not good. I ordered a soup and it was delivered completely cold, although I have argued about the temperature at the moment of the call. Also the consistence was different of what the lady on the phone told me. I had to sleep hungry. If a kitchen can’t deliver what they promise to the costumer, they just can’t exist.

Silvia Families - 20/08/2018 AccorHotels certified review
« Atendeu as expectativas »

Satisfeita

Anonymous Business - 17/08/2018 AccorHotels certified review
« poor very poor standard »

With being given a very poor room and the staff not being able to understand basic English it is a battle trying to have any thing sorted out. the problem is partymy fault not being able to speak Portugease but at 82 years of age I am not keen on Learning.apart from Yasmin who not on duty in Reception it was agony trying to speak to other staff who could not understand what I was saying .. Have stayed at your hotel about 6 times now as it is so near where I need to get to.However I went back to the Rennacince this time for 9 years. Although it is further out and more excpensive the rooms are better and the staff understand English .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the language and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Juliana Friends - 13/08/2018 AccorHotels certified review
« Nice staff, good room »

The staff was polite and I liked the room. The price for the parking space was reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Juliana, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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