Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

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4.0/5 2,122 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 11,515 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,122 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 17/05/2018
« Satisfactory »

Parking needs to be speedy on delivery of the vehicle, both at check in and at check out. The rooms are very clean and spacious, the service is quick and the pros are helpful. The location is great. Would recommend with confidence.

AccorHotels certified review
Sophia Business - 15/05/2018
« Good but nothing special »

The hotel is good, rooms are clean and the staff is friendly. However, the walls are in desperate need of a new painting as are most of the ceilings. Last time I stayed there, I parked my car at the hotel (they have a third party valet service) and someone drove it three kilometers during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Giovanni S. Business - 06/05/2018

Check in and check out very slow, parking lot was terrible, has to wait for 50 min to get the car.. carpet on the 26 floor needs immediate cleaning or replacement.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Giovanni, Agradecemos muito por ter-nos dedicado o seu tempo para nos escrever após a sua estada no Novotel Sao Paulo Jaragua Conventions. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso queira aceitar as nossas sinceras desculpas. Com relação ao estacionamento, vamos atuar junto a empresa terceirizada para que possamos melhorar o atendimento e a demora para entrega dos veículos. O Senhor tem toda a razão e este é um serviço que a Accor Hotels é co-responsável pelo atendimento. Utilizaremos o seu relato para trabalhar os problemas verificados. Desejamos e trabalhamos para sempre prestar a melhor qualidade de serviço e, por isso, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Ayesha M. Couples - 02/05/2018
« Excellent location and service- highly recommedned »

Excellent location - easy to get around Sao Paulo; near Metro, 24hr Express supermarket close-by, many eating places in close proximity. Breakfast very good. Staff exceptionally helpful, especially Rodrigues. will definitely stay at Novotel when I return to Sao Paulo. Excellent value for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayesha M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Jeremy Friends - 28/04/2018
« A great hotel in a great location. »

It was a great stay and a great time with friends.

AccorHotels certified review
Ana R. Business - 17/04/2018
« Great experience »

Staying at Novotel Jaraguá always is a pleasure. I wish there were more long-fermentation or sourdough bread options. Thank you for all the help and the service in general

AccorHotels certified review
Anonymous Business - 13/04/2018
« Comfortable Hotel in Busy Location »

The room and bathroom were spacious, and service was excellent - from checkin to service staff. The location is great as well. The furniture in the room was a bit worn down, and the breakfast buffet was decent, but noisy. Otherwise, quite satisfied with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Polyana, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Grit W. Friends - 06/04/2018
« Good location, fair service, but room is noisy »

Location is nearby shopping place. Service is usual as general hotel. But the room is noisy by water usage of the next room and people in front of room. It made us could not sleep both at night and early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grit, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaragua Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Anna C. D. V. Business - 04/04/2018

Sensacional

AccorHotels certified review
Sanjiv P. Couples - 01/04/2018
« Excellent location »

Nice rooms and basic amenities Language barrier is a problem even at the concierge speaks and understands very little English

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjiv, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Mary M. Business - 31/03/2018
« ms »

Very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Sao Paulo Jaragua Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Elton Couples - 31/03/2018
« Smooth and Wonderful »

No words to describe

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Elton, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Anonymous Families - 28/03/2018

Atendeu as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Adalberto, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Ana P. C. Families - 28/03/2018
« Lollapalooza 2018 »

Perfeito...tudo certo com o hotel. Do check in ao check out.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Ana Paula, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
John F. Couples - 27/03/2018
« Good. Hotel needs better maintainence »

Good. Priority reception for Accor members not always respected by staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaragua Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Wellington Business - 23/03/2018
« Hotel is provinding poor experiences from my previous stays »

Not good at all. Guests screaming FIRE at 5am, no water at gym, broken phone at room and TV with a plenty of channels outdated and no digital channels available. Wifi coverage is poor decreasing the whole experience.

AccorHotels certified review
Clarissa B. Business - 22/03/2018
« Confortable hotel but with service problems »

I arrived at the hotel around 9pm and there was a queue for registration, with only 1 staff working forth whole queue. I was tired and had to wait for about 25 minutes, and so dd the rest of the people that werestanding at the queue. Later on he way up to the rooms I had problems with one lift whose panel was not working well, did not completely obey the commands for the floors on then right order. That lift remained like that until the next day.

AccorHotels certified review
Tim K. Business - 21/03/2018
« VP Sales »

I was completely satisfied with everything from check-in through checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy, We very much appreciate your comments regarding your stay at the Novotel Sao Paulo Jaragua Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Eros S. Couples - 19/03/2018
« Complete disappointment! »

I wish I had stayed at Ibis! I'm an accor loyal customer, but this was my first time at a Novotel. I always stay at Ibis, Mercure and Pullman, but never had stayed at Novotel. I paid for a 4 star hotel and would've felt way better if I had stayed at Ibis, how I regret having stayed at Novotel! The problems started when we first arrived at the hotel... the room was ok, but the bathroom was not clean. The shower glass door was really dirty. Then, I tried to make a business call and the internet dropped and stayed like that for about 30m! Not to stop there, I tried to use the safe and... it didn't work! They had to send two guys to replace the safe. Then, when I was leaving the hotel, I wanted to use the fast checkout option. I asked the lady if it was ok, she said I had to wait in line. I argued everything was paid for, nothing had been consumed and still I had to wait in line! After waiting and getting to her, she said waiting wasn't necessary, everything was ok. Terrible service! Terrible! My wife was extremely displeased with the hotel as well. Really sad to spend money on a 4 star hotel and receive a 1 star experience.

AccorHotels certified review
Vinicius G. Business - 19/03/2018
« Nice room and amazing service »

I really enjoyed my stay even though I could not relax and enjoy it at the most. I did like the guys from reception, they were always handy and very concerned about my well being. The breakfast was really good, congratulations for those who made it happen.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Vinicius, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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