Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,713 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,199 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michele Families - 10/09/2018 AccorHotels certified review

The best!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Michele, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

G O. Business - 01/09/2018 AccorHotels certified review
« Good »

Very good experience. The only problem was the poor internet connection, really bad. From Monday till Thursday basically zero speed. I was on the 25th floor. It should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Giselle, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Julia Couples - 29/08/2018 AccorHotels certified review
« regular stay »

the room could be renovated; amenities used to be better and more numerous; corridor with carpet floor at the 24th was extremely old. room size is good; breakfast with many options; staff very friendly.

Felipe P. Business - 22/08/2018 AccorHotels certified review
« no room upgrade was given »

There were a lot of rooms available, better than the one I booked. I also asked for a king size bed but when I arrived at the room, it was two single beds. awful experience.

Isabela Business - 21/08/2018 AccorHotels certified review

Not good. I ordered a soup and it was delivered completely cold, although I have argued about the temperature at the moment of the call. Also the consistence was different of what the lady on the phone told me. I had to sleep hungry. If a kitchen can’t deliver what they promise to the costumer, they just can’t exist.

Silvia Families - 20/08/2018 AccorHotels certified review
« Atendeu as expectativas »

Satisfeita

Anonymous Business - 17/08/2018 AccorHotels certified review
« poor very poor standard »

With being given a very poor room and the staff not being able to understand basic English it is a battle trying to have any thing sorted out. the problem is partymy fault not being able to speak Portugease but at 82 years of age I am not keen on Learning.apart from Yasmin who not on duty in Reception it was agony trying to speak to other staff who could not understand what I was saying .. Have stayed at your hotel about 6 times now as it is so near where I need to get to.However I went back to the Rennacince this time for 9 years. Although it is further out and more excpensive the rooms are better and the staff understand English .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the language and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Juliana Friends - 13/08/2018 AccorHotels certified review
« Nice staff, good room »

The staff was polite and I liked the room. The price for the parking space was reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Juliana, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Luís S. S. Business - 30/07/2018 AccorHotels certified review
« Embarassing checkin experience...again »

Once again I had problems during the check-in (I had had problems one week ago). Although I had already checked in on line, my check-in was not ready and the attitude of receptionists was far from being cordial and friendly. Instead, they act in a defiant and reactive mood if we make any complain. It does not matter if you are a Platinum Accor member, as I am. They don't care! They ignore all usual compliments, but being unfriendly is the less expected attitude. In general, they seem to be paying attention to many other things, they seem to be always very occupied, but customers satisfaction is definitely not their priority. This seems to be a systemic problem in Novotel Jaragua - not usual at other Accor facilities where I've stayed in frequently.

Machado, L. Families - 24/07/2018 AccorHotels certified review
« Family’s fun week »

Second time I stayed here for a family trip. Everything worked fine, the bedroom, the breakfast, the governance. I recommend the hotel and its location, very central to São Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Leonardo, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Natasha Families - 20/07/2018 AccorHotels certified review

Hotel was great! It needs to offer more choices for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

John V. Families - 19/07/2018 AccorHotels certified review

Nice centraly located and wonderful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Couples - 18/07/2018 TripAdvisor review
« Embarassing checkin experience »

I had a bad checkin experience with a treatment that is not usual in this hotel, where I stayed a couple of times before. It seems that now there is a disconnection between what they promise to their loyalty program members and the way they really treat you. Complimentary drinks and other amenities do not replace the need to be cordial and gentle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sousal2015, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will use your feedback to review the check-in process and understand with our team why Le Club soft benefits weren't given to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Carlos Business - 16/07/2018 AccorHotels certified review

Agradavel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Carlos, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Edita G. Business - 12/07/2018 AccorHotels certified review
« Hotel needs maintenance, more and better staff »

Hotel desperatly needs maintenance (carpets, shower heads, etc) and more staff at reception (2 people attending while line is huge). Also at breakfast you won't find anyone if you need help with anything .

Maria S. Business - 11/07/2018 AccorHotels certified review
« Hotel de alto nivel »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Maria s., Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Business - 04/07/2018 TripAdvisor review
« Oi Business »

On the whole an ok experience. Hotel showing its age a little and some redecoration (inside the apartments) is required. Time to change the mattresses. Curtains could also do with a wash!. The carpet in the halls also doesn't smell great either. Breakfast was good as was dinner in the restaurant. Staff curtious at all times (front desk and chambermaid).

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M, Thank you for taking the time to share your feedback. All your points related to our infra-structure are being treated and we will solve soon. Also we sent to our housekeeping your feedback from the curtains. We hope to welcome you back to our hotel very soon! Sincerely,

Anonymous Business - 22/06/2018 AccorHotels certified review

The hotel needs urgent maintenance and refurbishment

Letícia L. Friends - 18/06/2018 AccorHotels certified review

I had an excellent experience at the hotel

K. W. J. Business - 14/06/2018 AccorHotels certified review
« wide room »

Wide room and perfect stoppage from lights but no coffee maker or boiler. And also free water is not available.

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