Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,288 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 13,934 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,288 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eduard O. G. Q. Couples - 10/01/2019 AccorHotels certified review
« Central hotel »

Excellent, friendly and accommodating staff. The staff makes it a perfect. Very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Tom T. Solo - 25/12/2018 AccorHotels certified review

I stay at Hotel Jaragua every time I visit São Paulo. I am like a cat person, and prefer the same type of room every time. For me, that is the junior suite on high floors dancing the library. During check in, Fernanda and Tania made sure I got the room I wanted. A big shoutout to them. In addition, every staff I met at Jaragua has a genuine smile on the face. Thank you, and happy holidays!

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Tom R. Couples - 16/12/2018 AccorHotels certified review
« Always excellent! Kind and accommodating staff! »

I’ve stayed at the hotel quite a few times. I always enjoy the professionalism and kindness from the hotel staff. It’s my go to choice for hotels when in São Paulo!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ragan T., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Carolina Business - 13/12/2018 AccorHotels certified review
« fantastic »

it is very hard to move around sao paulo. I really appreciated the late check out given by Felipe when my taxi was stuck in another corner of town and could not return to get my stuff. THANK YOU FELIPE!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Felipe. :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Solo - 11/12/2018 AccorHotels certified review

underwhelming, not up to Novotel brand standards worldwide

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Johnny L. Families - 11/12/2018 AccorHotels certified review
« A nice hotel offering great value but in a marginal neighborhood. »

I enjoyed my stay. Check in, breakfast, housekeeping were all excellent. Even though I was on a high floor, the street music can still be heard. It often blared until 10 pm. Fortunately I went to sleep late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 10/12/2018 AccorHotels certified review
« horrible service and old building »

not all the staff spoke english and when I called they always transfered the call to someone else and nobody picked up. I called many times for a wake up call and got no answer. Very bad service over all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Do you remember what time have you called asking for a wake-up call to our front desk? We will trace the situation in a constructive way. Sorry again and further actions will be taken based on your information. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

H. M. Business - 10/12/2018 AccorHotels certified review
« Hotel in desperate need of renovation »

I have stayed at this hotel several times a few years ago, I was surprised that the same old carpet but now heavily stained and emitting a foul smell is still in the corridors on all the floors. But the worst of all is the indifferent attitude of the front desk personnel. I am a hotelier and oversee sales for all Latin America and understand that a hotel can have VIP guests, but when you have a long line of guests waiting for the check-in process that takes too long and then suddenly an airline crew arrives and the front office attendant gives them preference before anybody else without even asking for permission or an apology, I consider it being ignorant and rude. All hotel guests are important and if you have guests like airline crew who you want to give special attention, than you really have to do so by having someone specially appointed to check them in at another section of the check-in counter, not to hinder other guests who have been waiting in for a while. Any comment made to the front desk was responded only with an expression of "I don't give a damn" This was also clear when trying to call the front desk about the telephone not properly and how to operate the in-room safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem related to the welcome-process and corridors. Based on you feedback we will take constructive actions with our front-desk team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Pérsio Business - 09/12/2018 AccorHotels certified review
« Very Nice Hotel »

Good room, very clean and cozy. Continental breakfast very tasty and well served.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Pérsio, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 07/12/2018 AccorHotels certified review
« Horrible »

How can you ask me to pay 500 reais to stay in a hotel without parking? No breakfast included? Room so smelly and dirty? Congratulations if you are doing well and have higher occupancy. For me was the last

George Families - 04/12/2018 AccorHotels certified review
« Not the standard I expect of Novotel. Old and tired hotel in need of modernization. »

My room and bathroom were dirty. The windows filthy. The breakfast hall is huge and noisy. Check-in was long as I waited in line despite having completed the express on-line check-in. Check-out was the same until I decided to just leave the key on the counter while the attendant was taking care of another client.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Families - 02/12/2018 AccorHotels certified review
« Nice hotel but room was not ready for late checkin »

I have booked a double room with 2 beds. I have arrived late in the evening around midnight and was very tired. Bed clothes were missing for one bed (which is actually a convertable sofa) and it took about one hour until governance provided the sheets, blanket and pillows for the second bad. I found that very very annoying. I lost most than one hour of sleep because of this lack of care and attention from the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Families - 27/11/2018 AccorHotels certified review
« Check in taking T. long »

I found the check in counter took T. long to serve one customer - average 15 mins per customer. Our time has been wasted for waiting in line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Couples - 27/11/2018 AccorHotels certified review
« Almost regular »

Was almost good.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Christiano, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Luciana Friends - 27/11/2018 AccorHotels certified review
« Satisfatoria »

Satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Luciana, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Irene F. M. Couples - 23/11/2018 AccorHotels certified review

So convenient for eat something. Cause near by hotel walk. Few minutes only. The room so big. But not support any adektop for charges handphone want buy myself wt hotel or outside shop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Robson W. S. Business - 23/11/2018 AccorHotels certified review
« Could be better. »

Not bad, but have a lot to increase in all areas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Robson, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. O Senhor observou que temos pontos de desenvolvimento em quase todas as àreas do hotel. Para sermos mais assertivos internamente, há algo em específico que o Senhor gostaria de mencionar? Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 19/11/2018 AccorHotels certified review

I had a good experience on this hotel. However I asked for my receipt during the check out and was informed I would receive it by email. I have never received it and asked again by email. My check out was on November 9th and I am still waiting for my receipt.

Thiago R. Families - 19/11/2018 AccorHotels certified review
« Very dissapointed »

I've previously informed during the reservation mande throught Accor website that will arrive late. My family (wife and 2 kids) and I arrived by 2AM. There was 2 staff at the counter and no waiting line, of course, because of the time we arrived. However, even I had did an early checkin process - and the checkin message was "our key is ready in the vip lounge, etc, etc", my checkin took about 20 minutes. My kids were sleeping at the car and I asked the staff if I could get the keys, but she insisted my wife should sign a form before giving me my room keys. Well, after waiting 20 minutes for a very simple process like checkin, we arrived at our room. And ... surprise: the sofa bed was not ready. We put our kids in the double bed and had to wait 10 more minutes until someone shows up to make the sofa bed. That has been a terrible experience. Checkin should not take more than 5 minutes and we should get a room ready for our party as we selected 2 adults and 2 children when booking and because I took my time to online checkin before arrival in order to save time. What terrible expirience! I'll never stay againg at Novotel, because it was not the first time I had issues with this brand. I'm very dissapointed and expect at a letter with "I'm sorry" from you guys.

Leandro Business - 15/11/2018 AccorHotels certified review
« Medium »

The room was not in good condition as should by according the hotel rate and stars. Seems old and not being maintained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandro, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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