Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,154 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 298.00 BRL Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 12,057 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,154 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Edita G. Business - 12/07/2018 AccorHotels certified review
« Hotel needs maintenance, more and better staff »

Hotel desperatly needs maintenance (carpets, shower heads, etc) and more staff at reception (2 people attending while line is huge). Also at breakfast you won't find anyone if you need help with anything .

Maria S. Business - 11/07/2018 AccorHotels certified review
« Hotel de alto nivel »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Maria s., Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Business - 04/07/2018 TripAdvisor review
« Oi Business »

On the whole an ok experience. Hotel showing its age a little and some redecoration (inside the apartments) is required. Time to change the mattresses. Curtains could also do with a wash!. The carpet in the halls also doesn't smell great either. Breakfast was good as was dinner in the restaurant. Staff curtious at all times (front desk and chambermaid).

Anonymous Business - 22/06/2018 AccorHotels certified review

The hotel needs urgent maintenance and refurbishment

Letícia L. Friends - 18/06/2018 AccorHotels certified review

I had an excellent experience at the hotel

K. W. J. Business - 14/06/2018 AccorHotels certified review
« wide room »

Wide room and perfect stoppage from lights but no coffee maker or boiler. And also free water is not available.

Joao P. A. Q. Families - 12/06/2018 AccorHotels certified review
« Central location. »

The service offered by your staff is great. However, I have a back problem (herniated disc) and necessitated a firmer cushion. Although the staff tried to help me, they did not have more adequate beds and cushions. I, therefore, suggest that the hotel should keep a handful of beds and cushions when needed. I know this is a common problem. I travel a lot and other hotels offer special beds and cushions for back-problem guests. Novotel should also have it!

Celso M. Business - 11/06/2018 AccorHotels certified review
« Mr. m. »

My experience was good and the service staff was very polite and professional. My only complain was a van the was loading huge luggages and block the driveway toward the other side of the street. That caused me some stress due to the fact that I was going to the airport and time was sensitive. A security car also block the alley. Found not comprehend how can they be so senseless to a such important matter. Celso m.

Luis C. T. Business - 06/06/2018 AccorHotels certified review
« Very good !! »

It was really nice !

Hello Business - 01/06/2018 AccorHotels certified review
« Well organised and fresh rooms in a good location »

The hotel has a very good location and the rooms felt well organised and clean. The staff were friendly and I had no problems communicating in English. There was only one mistake when I ordered a pizza for room service. I ordered a small, but got a big. I was ok with it, but just make sure you double check that they write down the correct size when you order in case this would be a big problem for you. I loved the pillows! Very comfortable beds!

C Business - 30/05/2018 AccorHotels certified review
« Will not return again. »

Receptionists did not explain anything regarding breakfast, extra fees, location of restaurants and put me in the DIRTY SMORKING ROOM without asking me. There are more than 5 hairs in the bed sheet and washroom floor. Oh, I forgot to mention that there were toilet papers in trash can that I never did! Lack of hygiene and professionalism are specialty of novotel? I did not know it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jinah C., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Cida R. Friends - 29/05/2018 AccorHotels certified review
« Nice stay »

Nice and warm hotel, excellent location and great bed! Had a problem with the shower and tbey had it instantly solved. Check-in and check-out were fast and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Cida, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Guillermo Families - 29/05/2018 AccorHotels certified review
« good location, very bad internet »

To noisy (not good isolation between rooms), breakfast just ok, not good service. front desk collapsed during weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillermo, Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Business - 29/05/2018 TripAdvisor review
« Never again »

I've never stayed in a room where I found so many hairs. Obviously cleanliness is not their main priority. The hotel needs urgent works. I don't think it has never been refurbished. Service at the restaurant was very poor, I went for dinner and they told me that I would have to wait 40 minutes for the food to be served and restaurant was nearly empty...

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mark R. Solo - 23/05/2018 AccorHotels certified review
« Love this hotel »

One of my favorite hotels in Sao Paulo. After many years of passing in front of this beautiful hotel, I finally made the decision to stay. And I am really happy I did. Special thanks to YASMIN who was so kind to me throughout my stay. Yasmin met me at 5 AM after a delayed flight from Miami. I only wanted to leave my larger suitcase but before I knew it Yasmin was handing me the key card to my room. It only got better from there. Spacious room, perfect shower pressure and temperature, and finally a hotel that does not try to gauge you on mini bar purchases. The breakfast selections were abundant and extremely fresh. From the security to the housekeeping, just an excellent staff. Very near some of my favorite restaurants like Estadao across the street and Famiglia Mancini a couple of blocks away. Quick stroll to Shopping Light and the metro. On site taxis and 365 restaurant. Really cannot be beat. My only concern for foreigners is that outlets in the rooms are 220 and not 110 and although marked cost me my laptop. Make sure to ask for a converter at the desk otherwise your cell phone and other 110 electronics may need to be charged elsewhere. Again my thanks to the multi lingual Yasmin and all of the wonderful staff at Novotel. I have found my new gobto hotel in Sao Paulo.

Hermógenes V. Business - 19/05/2018 AccorHotels certified review
« Ótima »

Superou as expectativas.

Friends getaway - 17/05/2018 TripAdvisor review
« Satisfactory »

Parking needs to be speedy on delivery of the vehicle, both at check in and at check out. The rooms are very clean and spacious, the service is quick and the pros are helpful. The location is great. Would recommend with confidence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 95juarezg, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sophia Business - 15/05/2018 AccorHotels certified review
« Good but nothing special »

The hotel is good, rooms are clean and the staff is friendly. However, the walls are in desperate need of a new painting as are most of the ceilings. Last time I stayed there, I parked my car at the hotel (they have a third party valet service) and someone drove it three kilometers during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Giovanni S. Business - 06/05/2018 AccorHotels certified review

Check in and check out very slow, parking lot was terrible, has to wait for 50 min to get the car.. carpet on the 26 floor needs immediate cleaning or replacement.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Giovanni, Agradecemos muito por ter-nos dedicado o seu tempo para nos escrever após a sua estada no Novotel Sao Paulo Jaragua Conventions. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso queira aceitar as nossas sinceras desculpas. Com relação ao estacionamento, vamos atuar junto a empresa terceirizada para que possamos melhorar o atendimento e a demora para entrega dos veículos. O Senhor tem toda a razão e este é um serviço que a Accor Hotels é co-responsável pelo atendimento. Utilizaremos o seu relato para trabalhar os problemas verificados. Desejamos e trabalhamos para sempre prestar a melhor qualidade de serviço e, por isso, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Ayesha M. Couples - 02/05/2018 AccorHotels certified review
« Excellent location and service- highly recommedned »

Excellent location - easy to get around Sao Paulo; near Metro, 24hr Express supermarket close-by, many eating places in close proximity. Breakfast very good. Staff exceptionally helpful, especially Rodrigues. will definitely stay at Novotel when I return to Sao Paulo. Excellent value for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayesha M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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