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Novotel São Paulo Jaraguá Conventions Hotel 4 stars

TripAdvisor rating 4.0/5 2,385 reviews
Novotel São Paulo Jaraguá Conventions
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+ 21 Services
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Hotel extras

  • Modern rooms in a well-preserved historic building

  • Free transfer to the historic center and city center. Please contact us

  • The hotel is home to the Jaraguá theater

  • Privileged location at the heart of São Paulo

  • Wide range of rooms to host meetings and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff

Hotel location

Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000
são paulo
brazil

Tel: +551128027000

Fax: (+55)11/28027053

Contact email

Check-in from 12h00

Check out up to 12h00

  • AIRPORT SERVICE :   Front of hotel

  • TERMINAL BANDEIRA :   Praça da Sé

  • METRO :   Vermelha e Amare Anhangabau e República

  • By plane

    AEROPORTO DE CONGONHAS At 11km / 6.84 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By plane

    GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS :-23.548484, -46.642822

Our accommodations

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: A partir de 21m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: A partir de 21m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: A partir de 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 3 single beds

  • Max. number of persons: 3
  • Area: A partir de 31m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Junior Suite with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 29m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: A partir de 34m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room for disabled guests with 1 double bed

  • Max. number of persons: 3
  • Area: A partir de 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room for guests with limited mobility with twin beds

  • Max. number of persons: 3
  • Area: A partir de 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365 BAR

Photo non contractuelle / Strictly non binding

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 420 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

15,934 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,385 reviews

Very good!

Customer review rating 4.4/5

Fernanda Couples - 03/09/2019 AccorHotels review

The hotel staff was friendly and helped me with an issue I had with my keys. The room was very neat and clean, with a nice view.

Great location, bad internet

Customer review rating 4.4/5

Joao Business - 20/08/2019 AccorHotels review

The hotel has a great location, rooms are clean and functional. However, the wi-fi does not work very well, the breakfast is messy, tables are all occupied or dirty, and there are sometimes not enough coffee cups or mugs.

Dear Juan Miguel V., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is not a kind of service that we would like to offer to our guests, we feel really sorry for yor bad experience at the breakfast , we are working hard to improve our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

We always enjoy our stay.

Customer review rating 4.4/5

Brittany T. Couples - 11/08/2019 AccorHotels review

The hotel staff accommodated all of our needs and our room was at the level we usually expect from this hotel. The only thing I wish was that we had a second set of bedding for the additional sofa bed in our room.

Agradável

Customer review rating 4.4/5

Dirce N. P. Business - 30/07/2019 AccorHotels review

Demora no check-in

Third family trip to São Paulo at Jaraguá

Customer review rating 4.4/5

M., L. Families - 29/07/2019 AccorHotels review

This was third time I stayed at Jaraguá with my family. Its location is very convenient for tourists, you can shortly drive to any place you need. The bedroom easily accommodates four people. Nice breakfast and smiling attendants.

Extremely satisfied

Customer review rating 4.4/5

Ali H. Business - 25/07/2019 AccorHotels review

excellent stay

Dear Ali Mohamed H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Could be better!

Customer review rating 4.4/5

Sarhan A. Business - 22/07/2019 AccorHotels review

Everything was ok except the long wait for checking in, plus the air conditioner did not work proper and the room was freezing.

Dear Sarhan Mohammed A., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Excellence in service

TripAdvisor rating 4.0/5

MarcusD1215 Business - 17/07/2019 TripAdvisor review

Hotel with excellent accommodation and very good staff. excellent breakfast and good accomodations. Location is good but requires attention of the guests. I recommend this hotel mainly for you traveling on business.

Convenience

Customer review rating 4.4/5

Anonymous Business - 05/07/2019 AccorHotels review

Good experience. Nice structure and clean bedrooms and bathrooms. Two issues: - Parking inside the building did not let me park my motorcycle . They've asked me to park in an external parking lot, in the street behind the building. - Strong cigar smoke smell in the corridors upstairs (26 th floor) - Bedroom with just one office chair

Dear Severino, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Nice

Customer review rating 4.4/5

Luciano D. Families - 30/06/2019 AccorHotels review

The room was big and comfortable. But when we arrived at night to prepare and clean and wash kids, we had problem with water. The shower didn’t fit between cold and hot water. We changed room two times.

Horrible

Customer review rating 4.4/5

Gabe Families - 29/06/2019 AccorHotels review

A mission going to elevator with keycard, the night shift reception is very slow. Lost my car in the parking lot, too much noise outside,, dont stay in this bas hotel

Dear Gabriel M., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Very friendly staff

Customer review rating 4.4/5

Mark W. Business - 05/06/2019 AccorHotels review

very nice place to stay and view the city.

The instalations are good, but the reception was terrible.

Customer review rating 4.4/5

Decio M. D. S. Families - 29/05/2019 AccorHotels review

Our check-in took almost two hours. My booking was for 3 people and my room had only 2 beds. The breakfast was normal. My experiente in this hotel was bad and I do not intend to stay at this hotel.

Prezado Sr Decio, Agradecemos muito por ter-nos dedicado o seu tempo para nos escrever após a sua estada no Novotel Sao Paulo Jaragua Conventions. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso queira aceitar as nossas sinceras desculpas. Desejamos e trabalhamos para sempre prestar a melhor qualidade de serviço e, por isso, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Need better cleaning

Customer review rating 4.4/5

Douglas Business - 13/05/2019 AccorHotels review

Long lines for check in, elevator does not accept my card, bathroom have hair from other guests in 2 places, bed sheet smells bad.

Dear Douglas Rafael Almeida C., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Horrible breakfast, no amenities

Customer review rating 4.4/5

Joaquim S. Families - 12/05/2019 AccorHotels review

I was expecting more like Novotel center north where breakfast is fresh and clean, this hotel needs few improvements - no iron, no iron board, no amenities like pool, breakfast food is not fresh/clean.

Dear Joaquim s., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Unsatisfactory

Customer review rating 4.4/5

John Couples - 08/05/2019 AccorHotels review

The rooms are in a dire need of repair

Dear John F., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Did not get my bill emailed to me as per my request

Customer review rating 4.4/5

Kim G. Business - 26/04/2019 AccorHotels review

I was pleased with my check in experience. The room I was given was a smoking room I believe which is not my preference and the bed was very uncomfortable.

Dear Kim G., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

I truly enjoyed the hotel rooms and location of the space.

Customer review rating 4.4/5

Ivan C. Business - 17/04/2019 AccorHotels review

Everything was truly amazing. Between the rooms, the complimentary breakfast, the hospitality service and the location, i could not have asked for anything more.

Rather disappointed

Customer review rating 4.4/5

David I. Business - 02/04/2019 AccorHotels review

The hotel needs to be refurbished it is not in good condition. No Tea/Coffee making facilities in the room Wifi in room is poor, needed to go to reception to get wifi No Bar Facilities to socialise with colleagues No money changing facilities Most staff dont speak english Room service is appaling, I order tea at 10am on Thursday and despite reminders it NEVER came. I will never use this hotel again

Dear David I., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 01/04/2019 TripAdvisor review

Very good location near restaurants ans shops. People that work for the hotel are very kind. Parking is expensive and also takes long time to return cars. The food and all the services provided by the hotel are average.

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