Novotel Sao Paulo Jaragua Conventions Hotel

I felt comfortable and had all basic requirements met. i particularly enjoyed the buffet meal in the restaurant - it had a variety of healthy foods which to me is very important as eating healthily can be a challenge when travelling. There were times for example once when I was booking room service when the language was a problem as my Portuguese is limited, however, the staff were able to find someone who could understand me and I can only blame myself for not being more fluent, I did choose to travel to Brazil!! Thank you for a brief but comfortable stay.

normal

expensive regarding what offered in term of comfortable - TV very limited channels

convenient location. Freindly staff. However lifts remained dirty the full 4 days we were there.

I am wishing to return soon, my days there were just wonderful

Muito caro.

After being checked in very early by a most Charming male assistant I was surprised later that day to find. Had no Hot water in my room after speaking abouetnthsk twice I was an electric kettle to my room. I tried explaining I wished to take a shower but could not get the front desk people t understand . Was only staying one night so had to make do. REquested an early wake up call ethenendt morning . This did not compare though to either Mrs William Ben Boo or myself but we both woke up early. When we were checking out at six am we requested the male on Reception checking up out why we did not receive an alarm call and he informed us he was too busy and forget to call us. it was a good job we did not have a flight to get. Have stayed in this hotel many times before and never had such bad service

The experience still good, however is time to start upgrade the hotel facilities. The rooms are getting tired and the carpets on common area are in miserable conditions.

Love the hotel and its location Wifi signal in room 501 is too weak

My first room did not have proper wifi reception and a lot of outside noise. I was upgraded to a better room, so no complaints there. The hotel is situated in a problematic neigborhood but was well guarded; I felt safe there. Overall the staff were friendly and accommodating. A few tips: - the IT-systems did not function properly: - I was (for my upgrade) assigned an already occupied room - the online check-in was not registered, I had to sign paperwork - the receptionist wanted to charge my credit card again, luckily I had proof of payment - the insulation against outside noise is not up to standards

Only one night, but filled all my expectatives.

To start with, the receptionist (a blonde girl) was not pleasant at all. She took a long time to complete the check-in process and I do not know why until now. In addition to that, regarding the information provided, it was supposed to be possible to request a type of "early bird" breakfast in case the person should travel very early in the morning. Despite requesting this "early bird" breakfast to my brother (who left the hotel a little bit after 4am), it was not provided any breakfast and he had to pay for a cup of coffee. The hotel neighborhood is very noisy and the unpleasant receptionist put me on the 5th floor that is the first floor of the apartments in this hotel. Even though I had requested a quiet room. To sum up, I am very disappointed with my stay in this hotel.

Good location, reasonable room e nice breakfast.

Room extremely noisy. Anyone taking shower or flushing in the hotel could be heard on room 1109. No cabs available during our check out, and front desk told me I should get one on the street. By the way, the night before, another front desk told me that cabs would be available 24h in front of the hotel, so I did not need to make any "reservation".

The service was excellent at check in and everyone helped me with my requests for ideas and suggestions. The room was spacious but there were not many sitting spaces other than chair and desk. The room was simples, not luxurious. The food from room service was excellent.