Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 21 Services
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Novotel São Paulo Jaraguá Conventions Hotel

Mid-scale hotel for business or family trips

The Novotel Jaraguá in the center of São Paulo is 492 yds from a metro station. It is near Av. Paulista, Av. 23 de Maio, Av. Nove de Julho, Rua Frei Caneca and Rua Augusta, tourist sights (São Paulo Cathedral, the Copan building, Terraço Itália, Pátio do Colégio, Templo de Salomão, Pinacoteca, Sala São Paulo, Luz Station, the Municipal Theater), restaurants and bars (Famiglia Mancini, Bar Brahma, Bar da Dona Onça, Esther Rooftop, Casa do Porco) and shopping areas (Rua 25 de Março, Rua José Paulino, Brás).

Hotel extras
  • Modern rooms in a well-preserved historic building
  • Free transfer to the historic center and city center. Please contact us
  • The hotel is home to the Jaraguá theater
  • Privileged location at the heart of São Paulo
  • Wide range of rooms to host meetings and conferences
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

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Hotel - Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000
SÃO PAULO
BRAZIL

Tel: (+55)11/28027000
Fax: (+55)11/28027053
Check-in from 12h00
Check out up to 12h00
Access and transport
  • AIRPORT SERVICE : Front of hotel
  • TERMINAL BANDEIRA : Praça da Sé
  • METRO : 3, Anhangabau
  • AEROPORTO DE CONGONHAS At 11km / 6.84 miles
  • CONGONHAS At 10km / 6.21 miles
  • GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS : -23.548484, -46.642822

Currently, close to our hotel

SÃO PAULO travel guide

Our rooms

6 photos

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • Suite

    Suite

    The spacious and modern Junior Suite measures 366 sq. ft (34 m²) and boasts free WIFI, cable TV, air conditioning, telephone, safe, minibar, magnifying mirror, hair dryer, vinyl floor and soundproofing.

  • Superior Room

    Superior Room

    This welcoming and modern apartment measures 312 sq. ft (29 m²) and boasts free WIFI, cable TV, air conditioning, telephone, safe, minibar, magnifying mirror, hair dryer, vinyl floor and soundproofing.

  • Standard Room

    Standard Room

    This comfortable and modern apartment measures 258 sq. ft (24 m²) and boasts free WIFI, cable TV, air conditioning, telephone, safe, minibar, magnifying mirror, hair dryer, vinyl floor and soundproofing.

  • Executive Suite

    Executive Suite

    The spacious Executive Suite measures 592 sq. ft (55 m²) and boasts free WIFI, cable TV, air conditioning, bathtub, telephone, safe, minibar, magnifying mirror, hair dryer, vinyl floor and soundproofing.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

RESTAURANTE 365 Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RESTAURANTE 365Type of cuisine: International

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Find out more and book
365 BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

365 BAR

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

See all our restaurants and bars

Your meetings and events

Novotel São Paulo Jaraguá Conventions Meeting Room

Our meeting rooms

  • Number of meeting rooms: 35
  • Maximum size: 420 m²
  • Maximum capacity: 400
  • Maximum banquet capacity: 300
Find out more
4.4/5 AccorHotels Rating Based on 11,217 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,103 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 13/04/2018
« Comfortable Hotel in Busy Location »

The room and bathroom were spacious, and service was excellent - from checkin to service staff. The location is great as well. The furniture in the room was a bit worn down, and the breakfast buffet was decent, but noisy. Otherwise, quite satisfied with my stay.

AccorHotels certified review
Grit W. Friends - 06/04/2018
« Good location, fair service, but room is noisy »

Location is nearby shopping place. Service is usual as general hotel. But the room is noisy by water usage of the next room and people in front of room. It made us could not sleep both at night and early morning.

AccorHotels certified review
Anna C. D. V. Business - 04/04/2018

Sensacional

AccorHotels certified review
Sanjiv P. Couples - 01/04/2018
« Excellent location »

Nice rooms and basic amenities Language barrier is a problem even at the concierge speaks and understands very little English

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjiv, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Mary M. Business - 31/03/2018
« ms »

Very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Sao Paulo Jaragua Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Elton Couples - 31/03/2018
« Smooth and Wonderful »

No words to describe

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Elton, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Anonymous Families - 28/03/2018

Atendeu as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Adalberto, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Ana P. C. Families - 28/03/2018
« Lollapalooza 2018 »

Perfeito...tudo certo com o hotel. Do check in ao check out.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Ana Paula, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
John F. Couples - 27/03/2018
« Good. Hotel needs better maintainence »

Good. Priority reception for Accor members not always respected by staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaragua Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Wellington Business - 23/03/2018
« Hotel is provinding poor experiences from my previous stays »

Not good at all. Guests screaming FIRE at 5am, no water at gym, broken phone at room and TV with a plenty of channels outdated and no digital channels available. Wifi coverage is poor decreasing the whole experience.

AccorHotels certified review
Clarissa B. Business - 22/03/2018
« Confortable hotel but with service problems »

I arrived at the hotel around 9pm and there was a queue for registration, with only 1 staff working forth whole queue. I was tired and had to wait for about 25 minutes, and so dd the rest of the people that werestanding at the queue. Later on he way up to the rooms I had problems with one lift whose panel was not working well, did not completely obey the commands for the floors on then right order. That lift remained like that until the next day.

AccorHotels certified review
Tim K. Business - 21/03/2018
« VP Sales »

I was completely satisfied with everything from check-in through checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy, We very much appreciate your comments regarding your stay at the Novotel Sao Paulo Jaragua Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Eros S. Couples - 19/03/2018
« Complete disappointment! »

I wish I had stayed at Ibis! I'm an accor loyal customer, but this was my first time at a Novotel. I always stay at Ibis, Mercure and Pullman, but never had stayed at Novotel. I paid for a 4 star hotel and would've felt way better if I had stayed at Ibis, how I regret having stayed at Novotel! The problems started when we first arrived at the hotel... the room was ok, but the bathroom was not clean. The shower glass door was really dirty. Then, I tried to make a business call and the internet dropped and stayed like that for about 30m! Not to stop there, I tried to use the safe and... it didn't work! They had to send two guys to replace the safe. Then, when I was leaving the hotel, I wanted to use the fast checkout option. I asked the lady if it was ok, she said I had to wait in line. I argued everything was paid for, nothing had been consumed and still I had to wait in line! After waiting and getting to her, she said waiting wasn't necessary, everything was ok. Terrible service! Terrible! My wife was extremely displeased with the hotel as well. Really sad to spend money on a 4 star hotel and receive a 1 star experience.

AccorHotels certified review
Vinicius G. Business - 19/03/2018
« Nice room and amazing service »

I really enjoyed my stay even though I could not relax and enjoy it at the most. I did like the guys from reception, they were always handy and very concerned about my well being. The breakfast was really good, congratulations for those who made it happen.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Vinicius, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Paulo R. Business - 11/03/2018

Check in desorganizado

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Paulo, Agradecemos muito por ter-nos dedicado o seu tempo para nos escrever após a sua estada no Novotel Sao Paulo Jaragua Conventions. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso queira aceitar as nossas sinceras desculpas. O Senhor relata ter tido problemas de organização no seu check-in. Houve falta de funcionários no momento em que o Senhor chegou ou a falta de organização foi devido a algum outro fator? Vamos trabalhar o seu feedback internamente, pedimos desculpas pelo ocorrido. Desejamos e trabalhamos para sempre prestar a melhor qualidade de serviço e, por isso, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

TripAdvisor review
Jaime C Family - 10/03/2018
« Already was better »

I always stayed in this hotel, but in this last lodging, the check in was awful. I checked in online, in the evening, even so the room was not with the sofa bed tidy. I used my points for the reservation, but even then it would work from the front desk charged the full daily. showing total inattention. I hope they improve the reception, with more attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jaime: we are really sorry for the bad experience you had. Please, accept our apologies. In order to collect more information to enable us to identify team members and work with them to improve our services, we will directly message you. We hope for a new opportunity to better serve you, in a near future. Kind regards.

AccorHotels certified review
Anonymous Business - 09/03/2018
« day use excelente »

day use excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Danilo, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Caso tenha interesse, nos ajudaria muito que compartilhasse sua opinião sobre o nosso hotel em nossa página no site Trip Advisor. Deixo aqui o link e agradeço de antemão: http://www.tripadvisor.com.br/Hotel_Review-g303631-d306536-Reviews-Hotel_Novotel_Sao_Paulo_Jaragua_Convention-Sao_Paulo_State_of_Sao_Paulo.html#REVIEWS. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Joao L. G. Friends - 06/03/2018
« good but the hotel needs maintenance »

I have been using the hotel for long time. Every time is a pleasure specially because its location is very good near of everything and the facilities are also very good. However in my last staying I had problems with shower and hot water. I have to ask for support. Also I think that at this time rooms need some maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear João Luiz, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaragua Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We shared with our Maintenance staff all your feedback. We apologies once again. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Steven Solo - 04/03/2018

disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaragua Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

AccorHotels certified review
Jose A. Friends - 28/02/2018
« hotel correto »

Tudo normal,hotel correto.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Jose a., Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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