Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,319 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 80  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 14,406 reviews

Our guest reviews for Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,319 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 16/03/2019 TripAdvisor review
« Visit »

The hotel is nice and the staff Jefferson were very kind. The location is central and has access to the metro, bars, restaurants and public transport. Breakfast is good and with varieties, however, espresso is paid separately..

Josué C. Friends - 09/03/2019 AccorHotels certified review
« Safe-Clean-affordable »

We had an excellent experience at the Novotel Jaragua SP. It was close to all restaurants. What we particularly like is that one of the security guard walked with us for several streets and accompanied us to one of the best Italian restaurants in town called Famiglia Mancini

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josue C., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Families - 08/03/2019 AccorHotels certified review

The room was ok, but the TV chanels are a shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo De M., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

João J. D. T. Business - 21/02/2019 AccorHotels certified review
« Prazerosa e familiar. »

Tranquila e dentro da expectativa.

Kenny Solo - 12/02/2019 AccorHotels certified review
« Good location »

Had a good experience staying here.

Raphael G. Business - 11/02/2019 AccorHotels certified review
« Good »

It was good, the only problem was with the bathroom that was flooded.

Joe B. Business - 04/02/2019 AccorHotels certified review
« No recommendation ! »

Room was old and noisy. TV did not work. Air condition was not powerful enough. Breakfast was ok.

Natalia Couples - 28/01/2019 AccorHotels certified review
« Comfortable »

It was very enjoyable, nice room, nice bed and nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Natalia, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Henrique R. Solo - 15/01/2019 AccorHotels certified review
« Needs improvement »

Hotel and services needs improvement. I asked for cutlery and glasses to be delivered to my room, it arrived dirty (literally the wine glasses and the cutlery have not been washed properly) The breakfast is very poor, the services are not kept to a decent standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrique, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Bruce D. Solo - 15/01/2019 AccorHotels certified review
« Great location, helpful staff, delicious breakfast »

Great location, helpful staff, delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Eduard O. G. Q. Couples - 10/01/2019 AccorHotels certified review
« Central hotel »

Excellent, friendly and accommodating staff. The staff makes it a perfect. Very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Tom T. Solo - 25/12/2018 AccorHotels certified review

I stay at Hotel Jaragua every time I visit São Paulo. I am like a cat person, and prefer the same type of room every time. For me, that is the junior suite on high floors dancing the library. During check in, Fernanda and Tania made sure I got the room I wanted. A big shoutout to them. In addition, every staff I met at Jaragua has a genuine smile on the face. Thank you, and happy holidays!

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Tom R. Couples - 16/12/2018 AccorHotels certified review
« Always excellent! Kind and accommodating staff! »

I’ve stayed at the hotel quite a few times. I always enjoy the professionalism and kindness from the hotel staff. It’s my go to choice for hotels when in São Paulo!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ragan T., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Carolina Business - 13/12/2018 AccorHotels certified review
« fantastic »

it is very hard to move around sao paulo. I really appreciated the late check out given by Felipe when my taxi was stuck in another corner of town and could not return to get my stuff. THANK YOU FELIPE!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Felipe. :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Solo - 11/12/2018 AccorHotels certified review

underwhelming, not up to Novotel brand standards worldwide

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Johnny L. Families - 11/12/2018 AccorHotels certified review
« A nice hotel offering great value but in a marginal neighborhood. »

I enjoyed my stay. Check in, breakfast, housekeeping were all excellent. Even though I was on a high floor, the street music can still be heard. It often blared until 10 pm. Fortunately I went to sleep late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 10/12/2018 AccorHotels certified review
« horrible service and old building »

not all the staff spoke english and when I called they always transfered the call to someone else and nobody picked up. I called many times for a wake up call and got no answer. Very bad service over all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Do you remember what time have you called asking for a wake-up call to our front desk? We will trace the situation in a constructive way. Sorry again and further actions will be taken based on your information. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

H. M. Business - 10/12/2018 AccorHotels certified review
« Hotel in desperate need of renovation »

I have stayed at this hotel several times a few years ago, I was surprised that the same old carpet but now heavily stained and emitting a foul smell is still in the corridors on all the floors. But the worst of all is the indifferent attitude of the front desk personnel. I am a hotelier and oversee sales for all Latin America and understand that a hotel can have VIP guests, but when you have a long line of guests waiting for the check-in process that takes too long and then suddenly an airline crew arrives and the front office attendant gives them preference before anybody else without even asking for permission or an apology, I consider it being ignorant and rude. All hotel guests are important and if you have guests like airline crew who you want to give special attention, than you really have to do so by having someone specially appointed to check them in at another section of the check-in counter, not to hinder other guests who have been waiting in for a while. Any comment made to the front desk was responded only with an expression of "I don't give a damn" This was also clear when trying to call the front desk about the telephone not properly and how to operate the in-room safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem related to the welcome-process and corridors. Based on you feedback we will take constructive actions with our front-desk team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Pérsio Business - 09/12/2018 AccorHotels certified review
« Very Nice Hotel »

Good room, very clean and cozy. Continental breakfast very tasty and well served.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Pérsio, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas considerações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. RAFAEL FRANCISCO ANTONIOLLI Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Anonymous Business - 07/12/2018 AccorHotels certified review
« Horrible »

How can you ask me to pay 500 reais to stay in a hotel without parking? No breakfast included? Room so smelly and dirty? Congratulations if you are doing well and have higher occupancy. For me was the last

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